How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Hays Travel Ltd Reviews | Customer Service Reviews for https://www.feefo.com/reviews/hays-travel | Feefo

Displaying all 428,354 reviews

Mr Stoneley

8 months ago

What Mr Stoneley said about Hays Travel Ltd:

Wouldn't go anywhere else

Always excellent service staff friendly and helpful

Date of purchase: 31/03/2023

Kirkham

Hays Travel Ltd

8 months ago

Thank you for taking the time to leave your kind review! We are sure you will have an amazing time. Kind regards, Alanis

1 product purchased

View review

Mr Simpson

Wigan

8 months ago

What Mr Simpson said about Hays Travel Ltd:

Very poor.

We have sent a more detailed response about our experience to Hays Travel direct by email.We had no communication from them regarding our holiday.We were left doing everything ourselves and were told ...

Read all

Date of purchase: 01/10/2022

1 product purchased

View review

Trusted Customer

8 months ago

We booked outr holiday at Hays in Goring,,, the girls were fantastic from start to finish,,, I will definitely be booking with you 😀

Date of purchase: 11/02/2023

1 product purchased

View review

Rebecca Franks

Birmingham

8 months ago

What Rebecca Franks said about Hays Travel Ltd:

Outstanding customer service

Lynda found us out perfect holiday destination and we loved every minute. She was very knowledgeable, patient and friendly throughout. I will definitely be booking with Hays Travel again.

Date of purchase: 03/04/2023

1 product purchased

View review

Mr Donnell

8 months ago

What Mr Donnell said about Hays Travel Ltd:

Very helpful and friendly staff

Staff was friendly and very helpful and every detail was covered from Destination to insurance cover.

Date of purchase: 20/08/2022

1 product purchased

View review

Mrs Dixon

Stafford

8 months ago

What Mrs Dixon said about Hays Travel Ltd:

Fabulous service

From the first message sent geraldine was so helpful talking me through different aspects of the cruise, advising on cabins and what would be best for us as a family with a 3 year old. Fabulous servic...

Read all

Date of purchase: 30/04/2023

1 product purchased

View review

Mrs Rogers

8 months ago

What Mrs Rogers said about Hays Travel Ltd:

Very happy with our booking and will review the hotel after our stay.

I thought Sam was fantastic and helped us book the right holiday for our Family, now that the children are getting older we wanted somewhere with water slides and places to go and explore and we think...

Read all

Date of purchase: 26/04/2023

1 product purchased

View review

Mrs Stewart

1 year ago

What Mrs Stewart said about Hays Travel Ltd:

Definitely recommend them very helpful. Nice warm welcome. Wouldn't go to anyone else.

Date of purchase: 05/04/2023

Hays Travel - Mansfield

Hays Travel Ltd

1 year ago

Thank you for booking with us again & your lovely comments :)

Mrs Stewart

8 months ago

Fabulous service and assisted travel definitely will be booking with them again.

1 product purchased

View review

Mrs Crompton

9 months ago

What Mrs Crompton said about Hays Travel Ltd:

Friendly staff

Very friendly and helpful.

Date of purchase: 21/04/2023

1 product purchased

View review

Ms Malone

9 months ago

What Ms Malone said about Hays Travel Ltd:

Park centre girl not nice at all

The girl at park centre was not pleasant at all, every other hays I've been 2 have been very nice

Date of purchase: 05/01/2023

1 product purchased

View review

Not received a review invite?

About Hays Travel Ltd

Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.

Read all

0844 568 8060

28 Olive Street,, Sunderland, Tyne and Wear, Durham, SR1 3PE, United Kingdom

Why trust Feefo reviews?

Learn more about Feefo