The communication was brilliant. When our delivery arrived, it was found to be faulty. We messaged luxo and they were very quick to respond and send us a replacement. Very good quality and reasonably...
I have not received box 1 of 2 and I’ve been waiting for nearly 2 weeks. When I asked where it is I was told it had the wrong address, which makes me confused because box 2 of 2 arrived to the...
The product is fine, but we asked item to be left on porch when delivered. Instead was taken to local post office, even though the label on it clearly said 'leave on porch please'. Very awkward to...
The young lady serving me was extremely professional and helpful. Olivia showed a genuine interest in my needs and gave great advice on my selections. I would be happy to recommend Luxo Living to...
Toll expressed refused to deliver my sauna and the excuse was it wasn’t packed properly and too heavy for the driver to lift. After the cost of $517 paid for delivery I still had to take a day off...
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Support
Luxo Living
5 years ago
Hi Neale, Thank you so much for bringing this issue to our attention and please let me apologise for the unacceptable way in which you’ve been treated by the courier. Keeping our customers happy is our number one priority and I’d like to ask you for another chance to retain your custom. We will use the feedback to make us better and to ensure this doesn’t happen again.
NH
Neale Hester
5 years ago
Hello I would actually like Toll express to comment on the way they treated me. First flatly refusing to deliver the sauna because it was either to big or to heavy and forcing me to take a day off work and then after sending it on to the country courier who ****** well delivered it without comment.
Unprofessional, I received 4 copies of an incorrect manual and 2 sets of incorrect screws which has been two weeks and I still haven’t received the correct ones. Also incorrect parts which have still...
