Service leaves a lot to be desired. I rang them rather than my own insurance company with the promise of faultless service. This was not the case. Disjointed service with me forced to act almost as a...
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Anwen L
Kia Car Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback. We're very sorry to hear about the problems you have faced. We've informed our Customer Experience Team who will look into this and they will contact you to discuss further.
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AL
Alyson
经 Feefo 确认
8 years ago
Alyson 就 Kia Car Insurance & Accident Aftercare 说了什么:
Excellent customer support.
Communicated well following accident. Always polite and helpful.
I would have put five stars if communication had been kept at the same level towards the end of the process.
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JS
John Simpson
经 Feefo 确认
Glossop
8 years ago
John Simpson 就 Kia Car Insurance & Accident Aftercare 说了什么:
Excellent service
They did every thing for me no hasel straight for word and plesent on the phone when asking questions
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KA
Kathryn
经 Feefo 确认
8 years ago
Kathryn 就 Kia Car Insurance & Accident Aftercare 说了什么:
It could have been a 5 but I did have trouble getting through on the phone to start with, twice I was cut off, then I was put on hold when they did answer only to be cut off again.
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AN
Angela
经 Feefo 确认
8 years ago
Angela 就 Kia Car Insurance & Accident Aftercare 说了什么:
Put my mind at,ease from first contact
Anwen L
Kia Car Insurance & Accident Aftercare
8 years ago
Thank you for your positive feedback. We are delighted to hear that you were pleased with Kia Insurance. Let us know if there is anything else we can help you with.
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AS
Asha
经 Feefo 确认
8 years ago
Asha 就 Kia Car Insurance & Accident Aftercare 说了什么:
Poor
very poor service and care.
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PE
Peter
经 Feefo 确认
Newbridge , Gwent
8 years ago
Peter 就 Kia Car Insurance & Accident Aftercare 说了什么:
Excellent service all the way from start to finish,great communication and extremely helpful would defiantly recommend to all Kia owners and non Kia owners
Anwen L
Kia Car Insurance & Accident Aftercare
8 years ago
Thank you for your 5-star feedback. We're delighted to hear how pleased you were with the service you received. Let us know if here is anything else we can help you with.
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受信赖的顾客
经 Feefo 确认
8 years ago
Poor communication and I am out of pocket
Though I am indeed by Kia the actual insurance company is different. I managed to get the car fixed but have not heard anything since. I have had to pay out and the accident was not my fault.
Anwen L
Kia Car Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback. We will arrange for our underwriters at Allianz Insurance, who underwrite our policies for Kia Insurance, to contact you directly to discuss this claim. As this was an incident with a Foreign vehicle they can take some time to complete, however I will ask the file handler at Allianz to contact you to discuss further.
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受信赖的顾客
经 Feefo 确认
8 years ago
Awful
Lack of communication between Kia and my insurance company made the whole situation a nightmare and me as "piggy in the middle"
Anwen L
Kia Car Insurance & Accident Aftercare
8 years ago
Many thanks for your feedback. We will address this as an urgent training issue with the file handler in order that this does not happen again with our valued Kia customers. Please be assured this is not our normal level of service and that we will address the points you have raised.
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受信赖的顾客
经 Feefo 确认
8 years ago
accident assistance brilliant
everything from the 1st phone call was covered by a very helpful team, could not fault anything
Anwen L
Kia Car Insurance & Accident Aftercare
8 years ago
Thank you for your 5-star feedback. We're delighted to hear how pleased you were with the service you received. Let us know if here is anything else we can help you with.
