Finance

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Reviews your customers can bank on 

We’re proud to be the safest bet in the regulated finance ratings and reviews market for both brick-and-mortar and online operators - large and small. 

Choosing where to bank or invest their money isn’t a decision people take lightly – especially in these turbulent economic times. They want to be sure their savings and investments will be safe. They expect great service too, or they’ll start to shop around for someone new to look after their hard-earned cash.&nbsp;But how do you prove people should want to use you?&nbsp;Whether you’re an established bank or a new-wave Fintech start-up, collecting honest reviews people can believe is critical.&nbsp;You may already be using an open customer review platform. But how can you be sure it’s working for you and not against you?&nbsp;&nbsp;<ul><li>Anyone can leave a review on an open platform. So, some of the reviews for your business could easily be fake and posted to damage your reputation?&nbsp;</li><li>Also, if a potential customer clicks on an open platform’s badge on your website, you may never see them again. They’ll be taken off to its site - where they could see your competitors and go with them instead. That’s a lost opportunity and a waste of any budget you’ve spent getting them to consider you.&nbsp;</li></ul>These are just two reasons you should question using open review platforms. There are lots more.&nbsp;&nbsp;So what can you do to protect your business? The answer is simple…&nbsp;Feefo.&nbsp;

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Our reviews come from real customers only. Not fakes.  

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If someone wants to learn more, they’ll be taken to reviews just about you.  

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Collect product reviews, service feedback, branch and customer service agent scores, and more.  

Key benefits

That’s not all. We can help you increase customer loyalty, showcase your high-quality customer service, and stand out in an increasingly competitive financial market. Here’s how:<h3>Understand your customers’ shopping habits better</h3>Get a clear view of every part of the customer experience - both in-branch and online. Then use everything you learn to improve your customer journey, build stronger relationships, and increase consumer confidence in your brand and products.<h3>Drive more sales</h3>Increase high street footfall and online traffic by displaying feedback across your website and social media, so your confirmed customer reviews can guide the choices of others.&nbsp;<h3>Boost customer confidence</h3>Increase trust exactly where it’s needed. Use our AI technology to display feedback at critical points in the customer journey. Let your clients share their experiences to prove that your products are perfect for others too. <h3>Optimise the digital experience </h3>Improve your click-through rates, build trust, reduce bounce rates, and enhance dwell time. Feefo feedback displays are designed to support an increase in conversions and ultimately make the most of your ad spend. We’ll work with you to help your business qualify for Google Seller Ratings to make you stand out online. And you can relax knowing you’re working alongside a Google Premier Partner.

<h2>Here are some of our products that could benefit your retail business:&nbsp;</h2><h3>Location Feedback&nbsp;</h3>Monitor the performance of every brick-and-mortar branch. Get a better understanding of your customers’ experiences and identify your strongest branches and those that need improvement. Collect feedback from individual customers and use the data to discover what they signed up for, who with, and the service they experienced.&nbsp;<h3>Dynamic Topic Display&nbsp;</h3>Give potential customers the confidence to choose you by letting them quickly read the reviews that matter most to them. Dynamic topic display automatically tracks opinions across all your feedback and groups them into popular themes and topics, which makes their lives that little bit easier.&nbsp;&nbsp;<h3>Insight Labels&nbsp;&nbsp;</h3>Understand exactly what your customers are saying about your business. This powerful tool analyses your reports to give you better insight into your feedback. Track each part of your retail business to see what people are saying - from the range of banking and investment products to the quality of your service.&nbsp;&nbsp;<h3>Feedback Request Manager&nbsp;</h3>This tool allows you to capture the feedback that matters most to you. Collect feedback from your customers at different stages of their journey, from depositing in-branch through to online mortgage applications. It lets you find out why they picked you and your services, what they truly think of the entire customer experience, and identify why they may be thinking of switching before it’s too late.&nbsp;<h3>Customer Sentiment Insight&nbsp;</h3>Discover exactly how your customers feel about your business. Our artificial intelligence does the hard work for you by automatically analysing your review content, identifying reoccurring feedback, and giving you an at-a-glance view of what customers love about your service and any key issues that you need to improve.&nbsp;&nbsp;<h3>Dynamic Topic Display&nbsp;</h3>People don’t have time to trawl through endless reviews. Whether they’re searching for a new bank with competitive rates or an insurance broker with a simple claims process, give customers easy access to what matters most to them. Automatically track opinions across your reviews, sort feedback into convenient topics, and transform how people engage with confirmed feedback on your website.&nbsp;<h3>Member-Only Communities&nbsp;</h3>In today’s socially driven world, listening to and engaging with your audience is critical. Use our powerful analytics to create an invite-only space that allows your best influencers and promoters to help with questions from potential customers. It’ll help increase sales, grow loyalty, and raise your brand profile. Why stop the conversation at reviews when you have a community?&nbsp;<h3>Net Promoter Score® (NPS)&nbsp;</h3>Measure the satisfaction of those using your services. Identify who scores you the highest on the NPS scale and invite them to refer others to you. NPS also lets you set up handy score alerts, so you can track staff performance against KPIs, share achievements, and motivate team members to concentrate on improving your service when things go awry.&nbsp;<h3>Don’t just take our word for it…&nbsp;</h3>Join leading brands by collecting genuine reviews with Feefo and give customers the confidence to pick your business.&nbsp;&nbsp;