Used_Kitchen_Exchange.png

Used Kitchen Exchange specialises in the sale and regeneration of used and ex-display kitchens. After implementing Feefo reviews on its website, the company saw impressive results, including:&nbsp;<ul><li>161% increase in courier sales</li><li>35% increase in business growth</li><li>15% increase in turnover</li><li>43% feedback response rate.</li></ul>Read this case study to find out how.&nbsp;<h2>Introduction&nbsp;</h2>Used Kitchen Exchange Ltd specialises in the sale and regeneration of used and ex-display kitchens. The company focuses on creating innovative solutions and providing outstanding customer service, in line with its family-run approach.&nbsp;<h2>The challenge&nbsp;</h2>Used Kitchen Exchange’s main objective was to gain recognition within the kitchen industry, and with customers. To accomplish this, the company needed to demonstrate how its service differed from competitors.&nbsp;Understanding the value of customer reviews, but unable to sufficiently monitor and utilise conversations on Facebook and Google, Used Kitchen Exchange sought a dedicated solution. In line with its ethos, the company wanted to find a reputable and recognised way of collecting customer reviews that would protect them from spurious feedback.&nbsp;&nbsp;Critically, Used Kitchen Exchange wanted to provide potential customers with the validation they needed to trust the company and show the value of their unique services. Feefo’s invite-only feedback platform stood out immediately.<h2>The solution&nbsp;</h2>Building reputation through existing customers&nbsp;In order to build its reputation, it was important for Used Kitchen Exchange to collect as many reviews from customers as possible. The company achieved this by incorporating Feefo into the sales process. Every sales advisor explained the importance of feedback to their customers and provided various options to receive a feedback request. This personal touch helped them receive detailed reviews and achieve a higher response rate.&nbsp;

Director, Used Kitchen Exchange

<h2>A service to be trusted&nbsp;</h2>By displaying reviews that were completely genuine, potential customers could trust what they were reading. One of the areas of the business that Used Kitchen Exchange was struggling with before joining Feefo was showing the value of its own delivery service over customers using a third-party service. Thanks to the positive feedback received from satisfied customers, potential customers gained the confidence they needed to complete their purchase and opt for this delivery option.&nbsp;&nbsp;When it comes to replying to feedback, company director Helen Lord responds to all feedback personally. Using Feefo to amplify customer conversations, Used Kitchen Exchange can demonstrate excellent customer service and a willingness to listen to all customers.&nbsp;<h2>Optimising customer touchpoints&nbsp;</h2>The company’s Feefo rating is displayed on the header and footer of the website, so that customers have easy and constant access to genuine reviews. To further maximise the exposure of positive reviews, and build confidence with potential customers, Used Kitchen Exchange picks one positive review per day to showcase as a testimonial across its social media channels.&nbsp;<h2>The results&nbsp;</h2>Increase in sales&nbsp;Many customers mentioned that they chose to purchase from Used Kitchen Exchange after reading the company’s reviews on Feefo. This increase in customer confidence contributed to business growth of 35% in the first six months of implementing Feefo.&nbsp;&nbsp;The addition of seller ratings in Used Kitchen Exchange’s paid ads increased turnover by 15% almost immediately.&nbsp;One of Used Kitchen Exchange’s biggest achievements since displaying genuine reviews is that its courier sales have increased by 161%, showing just how powerful feedback can be.&nbsp;<h2>Building partnerships&nbsp;</h2>Aside from customer growth, the impact of reviews has been widespread across the business. The company has secured many new partnership deals with UK showrooms due to highly visible customer satisfaction rates.&nbsp;<h2>Improved response rates&nbsp;</h2>Used Kitchen Exchange achieves an exceptional feedback response rate of 43%, allowing them to hear from a large proportion of their customers and gain valuable customer insights.&nbsp;&nbsp;Using the Feefo Reporting Toolkit, Used Kitchen Exchange continually improved its offering, resulting in a Feefo rating of 4.9 out of 5 stars.&nbsp;

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

Want to find out more about Feefo? 

Fill out your details below and one of our friendly experts will be in touch to show you around Feefo.

Reviews are just the beginning. At Feefo, we build lasting relationships with brands around the world who choose us to help translate customer feedback into actionable insight. 

Start collecting trusted reviews with Feefo 

At Feefo, we help you choose with confidence because behind every right decision is a reliable review. 

Increase sales and boost conversion rates

Reach new audiences and improve your brand reputation

Drive traffic to your site and grow new consumer confidence 

Why Feefo

Get in touch

Extras, extras, come and get your extras...

View all features

Sustainability features

Search by solution

Upgrades

Integrations

Why Feefo’s verified reviews stand out

Reviews are the backbone of online trust. While reviews are instrumental in boosting trust and offering valuable glimpses, Feefo's authenticated reviews take it a step further, setting a new gold standard.

UK voice over Feefo brand video. 90 second video.

Feefo_brand_video_-_Main_comp_-_UK_[Medium].mp4

Want to find out more about Feefo?

All Features

You value authenticity, and so do we. Feefo ensures <a href="https://www.feefo.com/uk/business/features/feedback-request-manager" target="_self">only verified customers can leave reviews</a>. Say goodbye to fake feedback and embrace genuine insights from your real-life patrons. Elevate customer trust and reap the benefits of authentic feedback with our flexible review management system to generate quick responses and detailed replies.

Genuine reviews for authentic insights

Step into the shoes of your customers and schedule review requests that align with their convenience. Our invite-only approach guarantees heightened engagement and instils a stronger trust in your brand. With Feefo's Feedback Request Manager, customise your communication — from design to specific form fields — mirroring the essence of your brand.

Customise, engage, and boost confidence

They say a picture paints a thousand words; fresh user-generated images let your customers share their stories. Encourage visual responses and showcase them across your marketing avenues and communication channels. Not only does this enhance trust and drive conversions, but a boost in your Google rankings is a delightful cherry on top.

Visualise feedback with photo reviews

Curious about a facet of your business? Extend the conversation with brand-centric questionnaires. Reach out to your audience — be it customers, employees, or prospects — and unearth tailored insights. For nuanced, specific, or anonymous feedback, Feefo surveys are your go-to tool.

Connect with your customers through Feefo surveys

Collect reviews

The_gold_standard_in_review_collection_Hero-image.png

Collect Reviews

Collect data across every channel with advanced reporting available through the Feefo Hub. Our tools summarise what your customers’ thoughts by demographic, location and time so you can unearth insights that fuel business expansion and innovation.

Spot data patterns that matter

Simplify the task of understanding and acting on customer feedback easier with Feefo's sentiment analysis tools. Quickly spot important patterns in feedback, determine how loyal your customers are, and address those problem areas with our Net Promoter Score features.

Sentiment Analysis

Fine-tune your insights with authentic reviews straight from your customers. Our exclusive invitation-based platform guarantees precise and actionable feedback, providing genuine perspectives. Unpack what your customers really think to pinpoint areas meriting improvement, and start propelling your business forward.

Review authentication

Discover how submission monitoring helps your business

Unearth predominant themes and rapid trends with cutting-edge AI, empowering you to elevate your products and amplify your enhancement strategy. Your insights become a compass, spotlighting your successes and areas primed for enhancement.

AI-assisted insights

With Feefo’s tools, you’ll constantly get new data and insights that allow you to take meaningful action. With easy reporting platforms and constantly advancing technology in the Feefo data suite, there’s always a next step you can take to elevate your businesses to that next level.

Used Kitchen Exchange boost sales and turnover with customer feedback

Used Kitchen Exchange boost sales and turnover with customer feedback

Used Kitchen Exchange boost sales and turnover with customer feedback

You may also enjoy reading...

Want to find out more about Feefo?