gadgetbuddy Reviews

Consumer ratings of gadgetbuddy

Feedback for www.gadgetbuddy.com has been compiled from 1278 Customer Reviews

  • Feefo member since
  • 02/07/2012
  • gadgetbuddy.com represents the very latest in specialist insurance innovation and has been designed to meet the needs of today’s gadget loving users. The product uniquely allows users to choose the cover levels they need for each of their gadgets, reflecting the way in which they are used at home and away. This approach also offers value for money with users only paying for the level of cover they need with our unique cover options. Our specialist cover extends to a number of gadgets and, significantly, offers options to cover against loss for iPads and laptops which some gadget insurers don’t.

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateServiceRatingCustomer ReviewReply from www.gadgetbuddy.com
14-Nov

gadgetbuddy.com Gadget Insurance

The online process was easy to use and had enough info

No Comment
13-Nov

gadgetbuddy.com Gadget Insurance

Have used gadget buddy previously on behalf of my grandson on that occasion and they were very easy to use and professional so obviously I have used them again!

No Comment
18-Oct-2017

gadgetbuddy.com Gadget Insurance

Very helpful

No Comment
09-Oct-2017

gadgetbuddy.com Gadget Insurance

Very easy to deal with and happy with my purchase.

No Comment
25-Aug-2017

gadgetbuddy.com Gadget Insurance

Was easy and straight forward and easy to negotiate the website used them before found them to be polite and helpful on the phone

No Comment
26-Jul-2017

gadgetbuddy.com Gadget Insurance

Phoned to inform them that my old iPad was broken so cancel my old policy and to get a quote on my new iPad...but I couldn't get cover as they didn't have 'ipad mini 2' on their systems, which is a shame. Insured my new iPhone with no problems tho

No Comment
26-Jul-2017

gadgetbuddy.com Gadget Insurance

I telephoned to see if I could change my policy from one phone to another; I had already used your web site to obtain a quote.
He cancelled my existing direct debit; however as he could not find my phone, Google Pixel XL on his list was unable to assist in setting up a new policy.
I informed him I would use the web site as it was listed there.
The adviser, though pleasant, did not demonstrate that he was interested and rushed to conclude the call, cutting me off at one stage when I started to say something to him.
Never spoken to one of your advisers directly before; experience didn't encourage me to do so again.

Read more


I am sorry to learn that we were not able to cover your gadget at this point in time. It is also upsetting to hear that you received customer service that is not up to our usual high standards.

If you would be as kind to forward me the number you called, the number that you called from along with dates and times to admin@rockinsurance.com, I will be more than happy to listen to the call to see what went wrong.

I apologise for any inconvenience caused.

Steve
13-Apr-2017

gadgetbuddy.com Gadget Insurance

Very quick and simple to use. Will be getting my business again

No Comment
13-Apr-2017

gadgetbuddy.com Gadget Insurance

Hi there..I only ordered 1 but charged for 2. how do I get a refund.
Thank you.
Nigel Bridges UK

Read more


I am sorry to learn of the circumstances that you have described.

I've had a look on our system and I can only find one payment of £98.89.

If you would be as kind to forward me a copy of your statement to admin@rockinsurance.com, showing the two payments for your policy, I will be more than happy to look into this further.

I apologise for any inconvenience caused.

Steve
09-Apr-2017

gadgetbuddy.com Gadget Insurance

Quick and simple application process online

No Comment
07-Apr-2017

gadgetbuddy.com Gadget Insurance

Excellent customer service and very quick in dealing with claim.

No Comment
06-Apr-2017

gadgetbuddy.com Gadget Insurance

Very helpful member of staff though I was a little confused as to why company policy meant I had to be issues with a new policy simply because there had been a problem with auto renew, despite there still being more than a week to run on my existing policy. Nevertheless I would still recommend mygadgetbuddy.

Read more


Thank you for your feedback and for saying that you would recommend us.

We have gone through an underwriter change which meant we were not able to automatically renew your policy on this occasion.

I apologise for any inconvenience caused.

Steve
06-Mar-2017

gadgetbuddy.com Gadget Insurance

fantastic services very helpful

No Comment
17-Jan-2017

gadgetbuddy.com Gadget Insurance

Didn't need to use my insurance policy for any damages.
Was disappointed that I couldn't insure my CANON 70D camera nor IPhone 7 with you.... last year I wanted to insure my canon and a MacBook Pro but couldn't as they weren't on your system, you lost out on my custom that day...you need to expand your policies for newer items!

Read more


Thank you for your comments.

I will be contacting you directly to respond to your feedback.

Kind regards,

Charles
16-Jan-2017

gadgetbuddy.com Gadget Insurance

Seemed ok but you never really know until you need to make a claim!!

No Comment
04-Jan-2017

gadgetbuddy.com Gadget Insurance

The price for my ipad cover was great although I had to ask for the multi device discount that was shown clearly on the website but the agent did not know about and had to put me on hold while she went off to find out.

No Comment
16-Dec-2016

gadgetbuddy.com Gadget Insurance

Latest

Excellent service

16-Dec-2016
Great to have phone insured and gadget buddy the best

Read more
Thank you for saying that Gadget Buddy are the best Janet!

Steve
11-Dec-2016

gadgetbuddy.com Gadget Insurance

Straight forward process

No Comment
07-Dec-2016

gadgetbuddy.com Gadget Insurance

Very helpful, friendly and efficient

No Comment
15-Nov-2016

gadgetbuddy.com Gadget Insurance

Polite and efficient

No Comment
05-Nov-2016

gadgetbuddy.com Gadget Insurance

Web site misleading and confusing regarding level/value of cover. Following a complaint to the insurers their explanantion was prompt and found to be clear - there was a computer error on the website! Insurance cover accepted by myself but the quality control exercised by those responsible for the website does not reflect performance. Rating = Poor on web experience but Good = on value for money on the policy cover/price.

Read more


I am sorry to learn that there was a problem when purchasing your gadget insurance with us.

We were pleased to have rectified the error and thank you for bringing this to our attention.

Once again, please accept our sincere apologies for any inconvenience caused.

Steve
17-Oct-2016

gadgetbuddy.com Gadget Insurance

Extremely helpful and pleasant lady on the phone and offered me a great deal to. Was very happy with the service.

Read more
We are delighted to hear that you were happy with the service that you received Jane.

Thank you for your custom.

Steve
15-Sep-2016

gadgetbuddy.com Gadget Insurance

Excellent customer service from the guy that gave me my insurance , thank you very much.

Read more
You are welcome Pedro! Thank you for your custom.

I will be sure to pass your comments on to the customer service agent that you spoke with.

Steve
08-Sep-2016

gadgetbuddy.com Gadget Insurance

Very helpful staff.

Read more


Thank you for your feedback.

It's fantastic to hear our staff were very helpful.

Kelly
08-Aug-2016

gadgetbuddy.com Gadget Insurance

Excellent friendly and polite service

No Comment