The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 90147 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
6 Hour(s) ago

Seychelles Hand Wash

  • Customer also reviewed:
  • Verveine Home Spray
  • Spa Relax Gentle Hand & Body Wash
Service
Product

Service rating : Came in good time. Nice packaging.
Product: Smells lovely and feels soft and nourishing.

No Comment
8 Hour(s) ago

Zip Through Hooded Top

  • Customer also reviewed:
  • Wide Neck Top
  • Mini Chopping Board
  • etc.
Service
Product

Service rating : Great
Product: Sleeves much too long and too narrow to be rolled up.Sent it back.

No Comment
8 Hour(s) ago

Bobble Trim T-Shirt

  • Customer also reviewed:
  • Sequin T-Shirt
  • Lurex Sparkle Cardigan
Service
Product

Service rating : Prompt delivery. Well packaged if a little too much.
Product: Love the style. Haven't worn or washed it yet.

No Comment
8 Hour(s) ago

Solid Heart Silver Bracelet

Service
Product

Service rating : Arrived as expected.
Product: Lovely bracelet. Should be a bit smaller, or have a further hole to make it smaller if needed. Expensive for what it is but lovely.

No Comment
9 Hour(s) ago

Gathered Waist Broidery Dress (1-5yrs)

  • Customer also reviewed:
  • **NO DESCRIPTION**
Service
Product

Service rating : The whole transaction over the phone was efficient, pleasant, although I did have to wait a while on the phone. My patience was rewarded when my purchase arrived - a couple of days later!
Product: I just love the colour - it is elegant and fitting for a little girl blessed with enthusiasm and joy when choosing something to wear. It is so pretty and I am so looking forward to giving it to her for her 5th birthday.

Read more
No Comment
9 Hour(s) ago

Curve Waist Stretch Crepe Dress

Service
Product

Service rating : Excellent service very quick delivery and well oackaged
Product: Although the dress is lovely I had to return as it was too big but have ordered an alternative style excellent quality thank you

No Comment
9 Hour(s) ago

Enamel Alfresco Lights

Service
Product

Service rating : Website difficult to use.
Product: Great value at £20 in the sale. It's a shame you can't change the bulbs though.

No Comment
9 Hour(s) ago

Luxury Quilted Pillow Protectors

Service
Product

Service rating : I always turn to the White Company as first choice for bed linen as the quality is excellent and the service is always reliable. I also buy White Company room diffusers on a regular basis.
Product: These are fine and good quality but not quite as good as the ones you used to sell which had thicker quilting. They are also a little on the large side for a standard pillow.

Read more
No Comment
10 Hour(s) ago

Porto Stoneware Heart Oven Dish - Large

Service
Product

Service rating : The service is always good from this company although there has been issues recently of long waiting times when ringing them up which is quite unusual.
Product: Love the shape and the quality.

No Comment
11 Hour(s) ago

200TC Egyptian Cotton Fitted Sheet

Service
Product

Service rating : Arrived on time.
Product: Good quality.

No Comment
11 Hour(s) ago

White Lavender Sleep Set

  • Customer also reviewed:
  • Hooded Velour Robe
  • Sateen Stripe Pyjama Set with Drawstring Bag
  • etc.
Service
Product

Excellent service, quick and easy website

No Comment
11 Hour(s) ago

Vintage Washed Linen Runner

  • Customer also reviewed:
  • Enamel Alfresco Lights
  • Hanging Kubu Basket
  • etc.
Service
Product

Service rating : I experienced problems with the delivery service and felt very unhappy with the White Company's handling of the issue.
Product: The quality and the simplicity.

No Comment
12 Hour(s) ago

Mercury Hurricane

Service
Product

Service rating : Great speedy service and I got free delivery
Product: Looks great. Ideal present

No Comment
13 Hour(s) ago

Linen Rib Detail Poncho Wrap

  • Customer also reviewed:
  • Shadow Diamond Pendant
Service
Product

Easy to order & quick delivery

No Comment
13 Hour(s) ago

Chunky Patch Pocket Cardigan

  • Customer also reviewed:
  • Wool Felt Fedora
Service
Product

Service rating : Always an excellent service online and in the store.
Product: Feels soft and is made well. Everyone wants it!

No Comment
14 Hour(s) ago

Lace Trim Dobby Nightie

Service
Product

Website was very slow and poor, it was difficult to pay for the item despite many attempts.

No Comment
14 Hour(s) ago

Cashmere Textured Front Jumper

Service
Product

Service rating : As usual no complaints what so ever!
Product: loose fittting and seems bulky - but I bought it for winter so I am keeping it!

No Comment
14 Hour(s) ago

Fresh Fig Luxury Gift Set

Service
Product

Service rating : From order to quick delivery. An excellent service - thank you The White Company - will be returning
Product: Bought as a birthday present. She was delighted with the gift - everything smelled fabulous!

No Comment
15 Hour(s) ago

Mondello Beach Towel

  • Customer also reviewed:
  • Portofino Beach Towel
Service
Product

Service rating : Quick delivery
Product: Good quality, soft towel

No Comment
15 Hour(s) ago

Blush Rose Pyjamas (1-5yrs)

Service
Product

Service rating : Beautiful products. Very quick delivery.
Product: Beautiful pyjamas and excellent value in the sale. They had quick a strong smell when they arrived but this vanished after the first wash.

No Comment
15 Hour(s) ago

Seychelles Bath & Body Gift Set

Service
Product

Service rating : Unable to get through on the phone, gave up after hanging on for over half an hour. I didn't receive a confirmation email despite putting in the correct email address and just wanted to confirm the order had gone through. I also wanted to ask for the order information to be excluded as the products were a gift for a friend but unfortunately by the time I got through, after waiting ages again, it was too late and the order was already packaged and ready to send.
Product: Gift for a friend who is very pleased with the gift set.

Read more
No Comment
16 Hour(s) ago

Mayfair Oxford Pillowcase

  • Customer also reviewed:
  • Mayfair Flat Sheet
Service
Product

Service rating : Quick delivery and excellent quality
Product: The fabric is excellent and exceptional. Hope it will last long

No Comment
17 Hour(s) ago

Wrap Back Sweater

Service
Product

Whenever I phone White Co helpline I am held in a queue for at least 15 minutes.
Once through, the staff are very friendly and helpful.
The jumper I received arrived promptly.
However, relating to another issue we discussed, I never received the email with information attached that I was promised.

Read more
No Comment
17 Hour(s) ago

Deep V Maxi Dress

  • Customer also reviewed:
  • Armstrong Alien - Mini
  • Galaxy Sleepsuit & Hat
  • etc.
Service
Product

Arrived quickly

No Comment
17 Hour(s) ago

Ride On Car

Service
Product

Service rating : Extremely fast shipping to the US!
Product: It is beautiful, but wish I didn't have to assemble it myself.

No Comment
17 Hour(s) ago

White Duck Feather and Down Pillow

Service
Product

Service rating : Over the phone had to wait over 25 mins for a response - the message kept saying will be with you shortly - no queuing system process to tell you how long you have to wait - very poor in this high tech age. Plus whenever in in Kings Road store have to wait an age in queue - several times ive walked out - never happens in ANY other store! sometimes ive even encountered unhelpful staff too
Product: good quality pillows and good price on sale

Read more
No Comment
17 Hour(s) ago

Textured Open Front Cardigan

  • Customer also reviewed:
  • Chunky Patch Pocket Cardigan
Service
Product

Problems with website crashing.

No Comment
17 Hour(s) ago

Button Back Sleeveless Jumper

Service
Product
Latest
Service
Product

Service rating : The item was nicked and my second order required many emails too !! Not happy with this order at all
Product: Not tried as it was stolen from outside my house , I was told I'd get a replacement I was refunded without my say so and then lied to about the item being out of stock .... I tried for over 10 days to get through by phone ... I asked twice via email to be called but only got emails backs days after I sent them not addressing my questions . I've never had an issue before but disappointed at how little care there has been and being told different stories and the fact that no one can be bothered to pick up the phone to focuses the issues !!!

30-Jul-2016
Ok

30-Jul-2016
Ok

Read more
No Comment
18 Hour(s) ago

Antilly Bath Mat

Service
Product

Service rating : Excellent service. Products as described. Good quality.
Product: Excellent service. Lovely product. Good quality.

No Comment
18 Hour(s) ago

Mother of Pearl White Photo Frame 8x10"

Service
Product

I tried to call the customer service three times. Each time ( different days) I held for 15 minutes and gave up. What kind of service is that? Fourth time I had to wait as my item has gone missing. I held for 20 minutes and a girl finally answered. Her excuse was there were problems with the telephone system and they had so many backlog to deal with. If that is the case you should provide more people to answer the phones or simply says exactly the problem and everyone should send emails. It is ridiculous to make customers wait on the phone for a long time.

Read more
No Comment
18 Hour(s) ago

Mustique Signature Candle

Service
Product

Service rating : I have a huge problem with the delivery service, but emailed customer service and the team were extremely helpful and I didn't feel as though I was receiving automated responses which is VERY good service.
Product: I thought I'd bought a bigger candle!
My fault. The candle smells lovely but I bought without smelling it first, I might have chosen something more 'earthy', had I come in store.

Read more
No Comment
18 Hour(s) ago

Suede Chelsea Boots

Service
Product

Service rating : Very fast delivery
Product: Lovely colour

No Comment
18 Hour(s) ago

Unisex Classic Cotton Robe

Service
Product

Service rating : Prompt email acknowledgement and prompt delivery
Product: This is the second Classic Cotton Robe I have had. The first one lasted for years and I decided to treat myself to a new one. Very happy especially with the extra 10% off the sale price and free delivery!!

No Comment
19 Hour(s) ago

Blast Off Gift Set

  • Customer also reviewed:
  • Dear Father Christmas Red Envelope
Service
Product

Service rating : The product itself was good but delivery through a third party provider took nearly 10 days to receive.
Product: The fabric is such good quality and was a lovely gift for a new baby.

No Comment
19 Hour(s) ago

White Lavender Miniature Bath and Body Set

Service
Product

Service rating : Professional and excellent service
Product: Beautiful product

No Comment
19 Hour(s) ago

Denim Shorts

  • Customer also reviewed:
  • Linen Jersey Vest
Service
Product

Fast and efficient

No Comment
19 Hour(s) ago

Fresh Fig Hand & Nail Set

  • Customer also reviewed:
  • Mustique Signature Candle
Service
Product

Service rating : It has been two weeks since my order was placed and I have still not received it. It is your company who select the courier and you who are responsible for ensuring that they perform under their contract. You have both failed.
Product: Thats a joke. I cant try a product that you cant deliver!

Read more
No Comment
19 Hour(s) ago

Triangle Poncho

Service
Product

Service rating : The only issue was the click and collect delivery went to the wrong store
Product: This is my second one in a different colour as I loved it so much

No Comment
20 Hour(s) ago

Relaxed Linen Blazer

Service
Product

Service rating : Always fast
Product: It is dry clean only and white linen - not a great combination. Lovely shape though.

No Comment
20 Hour(s) ago

Whale Of A Time Pyjamas - Multi (1-5yrs)

  • Customer also reviewed:
  • Saturn Pyjamas (4-12yrs)
Service
Product

Service rating : Very smooth process;from ordering to delivering the products.
Product: My son absolutely loves them.

No Comment
20 Hour(s) ago

Mini Crook Set Of 4

  • Customer also reviewed:
  • Porto Casserole Pot
  • Bistro Bulb Fairy Lights
Service
Product

Service rating : Very speedy delivery, well packaged and easily refunded when product wasn't as expected.
Product: Good product but didn't realise it didn't include the lanterns! Very expensive for what it is otherwise and a very deceiving photograph.

No Comment
20 Hour(s) ago

Blazer Jacket

Service
Product

Service rating : Not as advertised in catalogue/ net
Product: Poor quality for£179 and did not match description on the internet

No Comment
20 Hour(s) ago

Ride On Car

Service
Product

Service rating : Quick service, delivered within timescales
Product: Bought as a gift for our son, he loves it!

No Comment
20 Hour(s) ago

Cassis Scent Diffuser

Service
Product

Service rating : Website not clear if cassis room spray is out of stock or discontinued.
Product: Bring back the cassis room spray pleade

No Comment
20 Hour(s) ago

Enamel Alfresco Lights

Service
Product

Service rating : Good service as always.
Product: I returned the lights as i was looking for a product that had batteries instead of a plug .

No Comment
21 Hour(s) ago

Wrap Back Jumper

  • Customer also reviewed:
  • Stripe Crew Neck Jumper
  • Stripe Button Back Jumper
Service
Product

Service rating : Brilliant service
Product: Unusual design

No Comment
21 Hour(s) ago

ANTILLY B/MAT MED

  • Customer also reviewed:
  • Breton Stripe maxi dress
  • Cassis Home Spray
  • etc.
Service
Product

Problems with the website on this occasion which meant had to call in to order products which took longer. There were no notices that there were technical problems with the site.

No Comment
21 Hour(s) ago

Thermal Stitch Waterfall Cardigan

Service
Product

Service rating : Arrived promptly, wrapped well
Product: Fits well, hangs nicely

No Comment
21 Hour(s) ago

CHAMBRAY SEAT PAD S/4

Service
Product

Service rating : Excellent customer service ..managed to track down product needed despite being unavailable on line or in store ...quick very friendly response
Product: Very good value

No Comment
21 Hour(s) ago

Lacquer Bread Bin

  • Customer also reviewed:
  • Porto Garlic Keeper
  • Medium Mossed Plant Pot
Service
Product

Great products nut received no communication about delivery

No Comment