The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 125108 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
2 Minute(s) ago

Sparkle Jumper & Legging Set (5-12yrs)

  • Customer also reviewed:
  • Waffle Jogging Bottoms
  • Relaxed Sparkle Top (5-12yrs)
  • etc.
Service
Product

Excellent Service as always

No Comment
38 Minute(s) ago

Highland Escape Large Candle

  • Customer also reviewed:
  • Pilling Comb
Service
Product

Service rating : The website is easy, the delivery was quick.
Product: A wonderful fragrance for a chilly winter.

No Comment
53 Minute(s) ago

Cotton Short Sleeve Stripe Jumper

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
Service
Product

Service rating : Very good delivery service - kept well informed
Product: Lovely jumper - especially as bought for 60% off in sale!

No Comment
1 Hour(s) ago

Winter Signature Candle

Service
Product

Service rating : as always quick and efficient
Product: love the smell!

No Comment
1 Hour(s) ago

200 Thread Count Egyptian Cotton Fitted Sheet

Service
Product

Service rating : Delivered on time. Customer service was excellent.
Product: Usual excellent quality - thank you.

No Comment
1 Hour(s) ago

Winter Pillar Candle

Service
Product

Prompt service and delivery

No Comment
1 Hour(s) ago

Wool Multi Rib Split Jumper

  • Customer also reviewed:
  • Zip-Closure Pillow Protector - Set of 2
Service
Product

Service rating : delivered on time and well packaged.
Product: loved it saw it in the store first and had to have it . lovely and soft. havnt yet washed though..

No Comment
1 Hour(s) ago

Leather Travel Clock

  • Customer also reviewed:
  • Glass Footed Vase
Service
Product

Service rating : easy ordering service and was delivered as advised. perfect. would definitely use again
Product: Compact and look very neat and smart.

No Comment
1 Hour(s) ago

Jersey Shirt Dress

Service
Product

Service rating : Order promptly accepted and posted
Product: Very attractive dress

No Comment
1 Hour(s) ago

Breakfast in Bed Tray

Service
Product

Service rating : As ever, an excellent service
Product: Excellent tray

No Comment
2 Hour(s) ago

Crepe Dress

  • Customer also reviewed:
  • Chunky Rib Cardigan
Service
Product

Service rating : Very fast delivery
Product: Don't fit as the picture, arms are very very small (as 3/4 arms)

No Comment
2 Hour(s) ago

Cashmere Hot Water Bottle

  • Customer also reviewed:
  • Cashmere Hooded Cardigan
Service
Product

Service rating : Not really the White Company's fault, the items were dispatched on time. However Hermes delivered to a similar address in the wrong village - then didn't recall where they'd left it. It's only because we took the effort to drive about, knock on doors and find the parcel ourselves that we eventually received it. Customer Services were helpful but items were no longer in stock so a replacement couldn't be sent. Normally I wouldn't get rattled by this but it was a gift for my ill mother.
Product: Lovely and soft - not used yet but I'm sure it will be warm, toasty and most welcome.

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No Comment
2 Hour(s) ago

Easy Iron Egyptian Cotton Fitted Sheet

  • Customer also reviewed:
  • Easy Iron Egyptian Cotton Flat Sheet
Service
Product

Service rating : Fast delivery
Product: Beautiful white cotton. Fits really well.

No Comment
2 Hour(s) ago

300 Thread Count Egyptian Cotton Housewife Pillowcase

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow - Medium
Service
Product

Service rating : so pleased you used Hermes - have a really good courier at the mo.
Product: I love ALL your bedding.

No Comment
2 Hour(s) ago

Leather Travel Clock

Service
Product

Service rating : I just love The White Company
Product: I saw this leather alarm clock for sale before, but it was sold out before I was able to purchase. Hey, lucky me, I have managed to buy this, this time around, and am delighted with it. So nice, I am keeping it for myself, instead of my original idea of giving it away!

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No Comment
2 Hour(s) ago

Vintage Etienne Bedspread

  • Customer also reviewed:
  • Vintage Etienne Cushion Cover
  • Cushion Pad
Service
Product

Service rating : Excellent ,efficient service
Product: Gorgeous so soft

No Comment
2 Hour(s) ago

Easy Iron Egyptian Cotton Fitted Sheet

  • Customer also reviewed:
  • Easy Iron Egyptian Cotton Oxford Pillowcase - Single
Service
Product

Service rating : ..
Product: ..

No Comment
3 Hour(s) ago

Unisex Cotton Classic Robe

Service
Product

Service rating : �� No problems
Product: �� White Bath Robe

No Comment
3 Hour(s) ago

Pom-Pom Hat

  • Customer also reviewed:
  • Fair Isle Mittens
  • Stripe Rib Hat
  • etc.
Service
Product

Service rating : Easily ordered and efficient delivery.
Product: Pretty little hat for newborn.

No Comment
3 Hour(s) ago

Men's Cashmere Zip Hoodie

Service
Product

Fast delivery

No Comment
3 Hour(s) ago

Blanc Large Candle

Service
Product

Service rating : really great
Product: gorgeous product

No Comment
3 Hour(s) ago

Orange Grove Diffuser Refill

  • Customer also reviewed:
  • Orange Grove Diffuser
Service
Product

Service in shop and online with delivery are all excellent. Difficult to find a company whose customer service remains consistent throughout one's shopping experience. Thank you so much.

No Comment
3 Hour(s) ago

Active Wear Legging

  • Customer also reviewed:
  • 2in1 Active T-Shirt & Vest Top
Service
Product

Service rating : easy online ordering, prompt delivery
Product: beautiful fabric

No Comment
3 Hour(s) ago

Unisex Cotton Classic Robe

Service
Product

Service rating : Very good fast and efficient
Product: Very good fast and efficient.

No Comment
3 Hour(s) ago

Rosebud Ruffle Pillowcase & Duvet Cover Set

  • Customer also reviewed:
  • Star Print Nightie
  • Mustique Bath & Shower Gel
Service
Product

Service rating : Quick delivery
Package arrived in good condition ( although the box was very big for what was inside)
Product: Beautiful print and nice cotton

No Comment
4 Hour(s) ago

Unisex Hydrocotton Hooded Robe

Service
Product

Service rating : Excellent service from our local store in Cheltenham and from The White Company site.
Product: Very stylish and comfortable.

No Comment
4 Hour(s) ago

Verveine Bath & Body Gift Set

Service
Product

Service rating : Very quick delivery and well packaged
Product: Lovely set but a little pricey for what you get

No Comment
4 Hour(s) ago

Wool Stitch Waterfall Cardigan

Service
Product

Service rating : Excellent, received email confirming my purchase and very speedy delivery. This is the first time I have purchased through the Webb site as normally purchase in store. Will use again
Product: I tried this on in store, but at the time had already two other items decided to leave it. Delighted to see in in your sale, thought best to buy on line in case sold out in store. Fits perfectly and so soft. Very pleased.

Read more
No Comment
4 Hour(s) ago

Brushed Heart Flannel Pyjama Bottoms

  • Customer also reviewed:
  • Gingham Comforter
Service
Product

Service rating : Very efficient delivery time considering that it was sale time.
Product: Beautiful quality size and fit fabulous

No Comment
4 Hour(s) ago

Peplum Hem Belted Cardigan

  • Customer also reviewed:
  • Velvet Lace-Up Trainers
Service
Product

Service rating : As always a excellent.
Product: Lovely quality, for me just not a good fit it wasn't long enough.

No Comment
4 Hour(s) ago

Winter Indulgence Botanical Candle

Service
Product

Service rating : Very secure packaging. Efficient and speedy delivery
Product: This is the second large Christmas candle I have bought. They last so long. Such lovely centrepiece and wonderf subtle Christmas aroma.

No Comment
4 Hour(s) ago

Unisex Hydrocotton Hooded Robe

Service
Product

There was a mistake due to lack of delivery but they remediated the situation very well. Happy with the overall service I received.

No Comment
4 Hour(s) ago

Chiswick Marl Rug

Service
Product

Service rating : Very fast delivery. DPD, excellent couriers. Chap took it into the sitting room.
Product: Lovely rug. Needed something light. Nice grey, contemporary looking,fleck. Takes on a very light grey hue in some lights.

No Comment
4 Hour(s) ago

Cotton Short Sleeve Stripe Jumper

  • Customer also reviewed:
  • Zip-Closure Pillow Protector - Set of 2
  • Wild Sage Diffuser
Service
Product

Service rating : Very prompt delivery
Product: Perfect fit

No Comment
4 Hour(s) ago

Ceramic Bottle Arch

Service
Product
Latest
Service
Product

Service rating : Extremely quick service. Only one criticism- why such a big box with huge amount of packaging
Product: Makes sink surround look tidier

22-Jan-2018
N/a ordered in store

Read more
No Comment
4 Hour(s) ago

Santorini Duvet Cover

  • Customer also reviewed:
  • Santorini Oxford Pillowcase
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : Received promptly thank you
Product: .

No Comment
4 Hour(s) ago

Easy-Care Cotton Fitted Sheet

Service
Product
Latest
Service
Product

Service rating : The order is always delivered on time within the 3-5 days stated usually within 3 days.
Product: The are an excellent quality and fit

22-Jan-2018
The new web site is a definite improvement.

Read more
No Comment
4 Hour(s) ago

Four Seasons Mini Diffuser Collection

  • Customer also reviewed:
  • Mini Diffuser Collection Set
  • Winter Mini Home Scenting Set
Service
Product

Service rating : Always prompt delivery.
Product: The best diffusers I have found on the market

No Comment
4 Hour(s) ago

Zip-Closure Pillow Protector - Set of 2

Service
Product
Latest
Service
Product

Service rating : Very good service
Product: As described

22-Jan-2018
Very good

Read more
No Comment
4 Hour(s) ago

Silk Overlay Jersey Top

  • Customer also reviewed:
  • Crystal Bead Pave Necklace
Service
Product

Always excellent service

No Comment
4 Hour(s) ago

Lace Insert Blouse

  • Customer also reviewed:
  • Rib Cuff Batwing Jumper
Service
Product

Service rating : I see you are soon to be introducing free returns but really it has taken a very long time to catch on.
Product: The shirt looked lovely when it arrived, the lace insert is very pretty but then I took it out of the bag and the fabric is awful so sent it straight back

No Comment
4 Hour(s) ago

Highland Escape Large Candle

  • Customer also reviewed:
  • Cashmere Hot Water Bottle
Service
Product

Fast and well packaged

No Comment
4 Hour(s) ago

Underbed Storage

Service
Product
Latest
Service
Product

The parcel arrived in perfect condition but the packaging was huge and I felt unnecessary far to much bubble wrap

22-Jan-2018
Just to look at how things are packaged in a time of over use of plastic

Read more
No Comment
4 Hour(s) ago

Winter Pillar Candle

  • Customer also reviewed:
  • Aspen Shaving Set
Service
Product

Service rating : Always on time and well packaged.
Product: Love the winter candle range. Lasts ages too.

No Comment
5 Hour(s) ago

Microfibre Mattress Topper

  • Customer also reviewed:
  • Luxury Anti-Allergy Pillow Protector
  • Soft & Light Breathable Pillow - Medium
Service
Product

Service rating : My delivery slot was missed as the driver claimed to 'not find my address' and I wasn't informed proactively, needed to take 2 days working from home to receive the delivery
Product: Very thin, made little to no difference to our bed, would not recommend

No Comment
5 Hour(s) ago

Easy Iron Egyptian Cotton Oxford Pillowcase - Single

  • Customer also reviewed:
  • Easy Iron Egyptian Cotton Duvet Cover
  • Easy Iron Egyptian Cotton Deep Fitted Sheet
Service
Product

Initial information about delivery was good. However your carrier (My Hermes) said that they had delivered my parcel when they had in fact not. I complained using your woeful contact method which was actioned straight away and a replacement delivery was setup quickly - very good - however your agent did not check the tracker URL I had included, which by then was telling us that the delivery would happen again later that day. So I had 2 sets of bedding. I contacted you again explaining this, to be given a return label and instructions to take the parcel to the post office - which is very inconvenient to me. I would have been much better if your carrier could pick the delivery up from a location of my choosing rather than expecting to continue to waste my time helping you out with an issue with your carrier and a too helpful customer service operator, the cost of my time chasing this up now exceeds the value of the goods! I will be thinking twice about online ordering from the white company next time

Read more
No Comment
5 Hour(s) ago

Lancaster Fitted Sheet

Service
Product

Good website but a shocking amount of packaging. Very environmentally unfriendly.

No Comment
5 Hour(s) ago

Wool Blend Raglan Top

  • Customer also reviewed:
  • Velvet Ballet Slippers
Service
Product

Service rating : Service is always excellent
Product: Wrong top sent

No Comment
5 Hour(s) ago

Night Flight Pyjamas

  • Customer also reviewed:
  • Fishing Port in a Tin
  • Classic Flannel Pyjama Bottoms (2-6yrs)
Service
Product

Service rating : The white company happens to be my favourite shop! Excellent service and amazing quality!!
Product: Lovely and super soft always excellent quality

No Comment
5 Hour(s) ago

Sandford Oxford Pillowcase - Set of 2

  • Customer also reviewed:
  • Mini Diffuser Collection Set
  • Salcombe Stripe Towel
Service
Product

Service rating : Always an excellent service
Product: A very good buy

No Comment