Luxury bed linen, bedding and quality home accessories
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As yet I have to receive the goods I purchased have called customer services twice now. Hopefully goods are on their way!! Exasperated.
Service rating : Arrived even quicker than I was expecting..very efficient.Product: Looks very good, wouldn't change anything, perfect fit, thank you
Service rating : Extremely helpful and polite staff; fantastic delivery and all round great service and fabulous products...love The White CompanyProduct: Just a gorgeous fragrance
Delivered on time!
Very swift service as usual thank you.
The option to buy online and collect from the shop would be useful.
Service rating : Delivered promptlyProduct: Pretty
Service rating : Very quick deliveryProduct: It is lovely but don't think i would have paid the gull £10 for it.
Good prompt delivery
Extremely helpful and resolution focussed.
Service rating : I find that the website is more efficient than the King Street store in Manchester, which I visited 2 weeks ago to buy this candle. I was waiting in a small queue, but staff were slow and concentrating on gift wrapping other customers' purchases.Product: I love the heavenly scent, not overpowering, but warming and sensual and the (dried fruits or whatever they are) at the bottom, makes the candle look more festive. I buy the regular Pomegranate throughout the year.
Service rating : order arrived very promptly and missing item followed very quickly afterProduct: Have used this for some years and find it suits my skin very well
Service rating : Great staff - very friendly and helpful.Product: High quality cutlery with a good weight and very well manufactured.
Service rating : The poncho I ordered took eight days to arrive. Usually you can be depended on that goods arrive within forty eight hours or three days at most. Apart from that your customer service is the best.Product: The quality of the silk is excellent but the blouse was very long, more like a tunic which was not explained in the description.
Service rating : The sparkle was delivered in good time and in good conditionProduct: I sent it back (at some cost) because the product did not match the description or the pohotograph. The sparcle trim did not sparkle!!!
Service rating : Fast delivery and items arrived in excellent condition.Product: Good quality item, very happy
Service rating : Easy to useProduct: Nice to have smaller size to try before buying bigger
Excellent service . Replaced my broken candle immediately , without any problems
Service rating : Item ordered did not arrive. Much confusion at White company when I chased it up and then 2 arrived within 24 hours. After failing to deliver the 1st one they were sending the other on next day delivery but it didn't happen. The item was too big so I have ordered & paid for another size? I await the result.have been promised a return label for the 2nd one. Again I await for the result!Product: I thought the fabric & style was really lovely and I am hoping that when the smaller size arrives I will be completely satisfied!!
Had to ring up 3 times to get my order put through the system very frustrating
Service rating : The goods I purchased arrived very quicklyProduct: The jumper is really lovely, very good quality, and will be a excellent present for my daughter
Service rating : Always greatProduct: A bit fiddly on some houses
Service rating : Very good and speedy serviceProduct: I love The White Company diffusers
Dispatch is fast.
Service rating : Very swift delivery. The items were well packed.Product: Gift for my daughter who loves this
great quick and excellent quality
Service rating : up to normal standardProduct: Good,this is a repeat item
Service rating : Good choice of products. Easy to use website. Fast delivery.Product: Good quality.
Service rating : greatProduct: lovely
Service rating : Always efficientProduct: I just love it, a luxurious bedtime treet
Excellent customer service, fast, efficient and friendly!
Service rating : No way to email only call - not good in this day and ageProduct: Broken
Service rating : Fantastic rapport established when I rang to place an order. Very personable service given.Product: Beautifully gift wrapped. The young mum who I gave it to was delighted with it. There is nothing like this in NI.
Need to change your carrier ! They pushed the package/jumper through our letterbox. Fortunately it was not damaged !
Very good, as always.
I was unable to place my order on you web site.
Since then I have retried to place my order on your web site and again it was not working so I have now given up. I normally spend around £240.00 with you every Christmas. I will go to you shop in tunbridge wells. the customer service tha I receive from your shop is excellent in Tunbridge Wells. The manager always recognises me.
Service rating : All product are really good qualityProduct: It the only candle I have bought that has a smell in fact all the candles are very good quality and beautiful smells
Service rating : Great products , great service & love the loyalty discounts!Product: Beautiful item , so much so I ordered a second one & got a much valued & appreciated loyalty discount! Thank you!
Service rating : Goods received on timeProduct: Exactly as described and very realistic
Service rating : However only half the order has been deliveredProduct: Christmas present.
Service rating : I ordered my item on Saturday and although I was informed it would be 3 - 5 working days to deliver, I received it on Monday.Product: This is the third dressing gown I have had from the White Company and all of them are well made and excellent quality. I would not hesitate to recommend it to others and have also bought one for my mum who was delighted with it.
Service rating : Extremely speedy and efficient delivery. Goods well packaged.Product: Excellent quality
Service rating : Arrives on timeProduct: They are stunning have them in my dining room window with the large love decoration.
Service rating : Efficient ordering serviceProduct: Beautiful decoration
Service rating : Beautifully packaged and delivered on time. What more can you ask for? First rateProduct: Beautifully fragranced product. Lovely quality.
As always package arrived quickly.
Service rating : Really quickProduct: So cute