The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 103762 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
3 Minute(s) ago

Cheshire Hypnos Mattress

Service
Product

Service rating : Easy to order online
Great service from the delivery company
Product: Very comfortable and great value for money

No Comment
17 Minute(s) ago

Biarritz Duvet Cover

  • Customer also reviewed:
  • Biarritz Flat Sheet
  • 200TC Egyptian Cotton Flat Sheet Set
  • etc.
Service
Product

Service rating : Always fast, easy to use and very efficient. Beautifully packaged and the individual 'breathable' bags, with handles, for storing pillows and duvets is especially appreciated. All in all, you thoroughly deserve your good reputation.
Product: Very pretty though still in its bag. Am sure I'll like it as much as I do all The White Company goods I've bought over many years.

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No Comment
32 Minute(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Service is excellent. Cannot believe how quick orders are sent out
Product: Lovely thick large towels. I bought some last year and just wanted more.

No Comment
34 Minute(s) ago

Bailey Oxford Pillowcase

  • Customer also reviewed:
  • Petersham Oxford Pillowcase
Service
Product

Service rating : Delivery on time. No fuss
Product: Beautiful made. Very good quality

No Comment
55 Minute(s) ago

Verveine Bathroom Set

  • Customer also reviewed:
  • Gift box
Service
Product

Good prompt service

No Comment
1 Hour(s) ago

Moses Basket Rocking Stand

Service
Product

Service rating : Na
Product: Advert is misleading and £30 is ridiculous for a stand. A GIANT box with literally 100yrds of bubble wrap was used to deliver the tiny box that actually held the product.

The product was a nightmare to assemble and given the size of the box and the price... is have expected better

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No Comment
1 Hour(s) ago

Hampstead Duvet Cover & Pillowcase Set

Service
Product

Service rating : Fast and efficient
Product: Beautiful finish - feels just heavenly to touch. Only disappointment is the size of the pillowcases - although I have a super king bed my pillows are standard so these are MASSIVE! It spoils the look a little and they are too awkward to alter - shame I couldn't choose the size but as it was a set this wasn't possible.

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No Comment
1 Hour(s) ago

200 Thread Count Egyptian Cotton Bed Linen Set

  • Customer also reviewed:
  • Wild Sage Diffuser
  • Winter Diffuser Refill
Service
Product

Service rating : Always kept well informed regarding the delivery status
Product: Good value, good quality

No Comment
1 Hour(s) ago

Boucle Stretch Dress

  • Customer also reviewed:
  • Hem Detail Three Quarter Sleeve Ponte Dress
Service
Product

Service rating : Friendly, fast service.
Product: Simplicity, classic look.

No Comment
1 Hour(s) ago

Micro stripe jersey lace trim Pyjama top

  • Customer also reviewed:
  • London Pyjamas (1-1 1/2 yrs)
  • London Bus T-Shirt (1-6yrs)
  • etc.
Service
Product

Service rating : Quick and helpful response to a query.
Product: Even at sale prices I think these are not good value for money. Especially when they are only half of a pyjama set!

No Comment
2 Hour(s) ago

Indy Elephant Paper Mobile

Service
Product

Very well packaged and speedy delivery

No Comment
2 Hour(s) ago

Essential Lace Trim Cami

  • Customer also reviewed:
  • Deep Waistband Pull On Trousers
  • Harem Lounge Trousers
  • etc.
Service
Product

Service rating : Good communication
Product: Very pretty but practical too

No Comment
3 Hour(s) ago

Florence Housewife Pillowcase

  • Customer also reviewed:
  • 200TC Egyptian Cotton Fitted Sheet Set
Service
Product

Service rating : Always very good
Product: I think quality is starting to drop, yet more pillowcases with seams not straight making them difficult to iron as perfect rectangles.

Dressing gown I bought before Christmas nowhere near as heavy and soft as one I already have.

No Comment
3 Hour(s) ago

Hydrocotton Towels

Service
Product

Fast and professional

No Comment
3 Hour(s) ago

13.5 TOG - WINTER DUVET

Service
Product

We are never disappointed by the Service We receive from The White
Company, goods always arrive safely within 2-3 days, substantially
packaged - what's not to like !

No Comment
3 Hour(s) ago

Lace Trim Jersey Vest & Brief Set

Service
Product

Service rating : Arrived on time.
Product: Good quality cotton pyjama set in a nice presentation box. Ordered 3 pairs. Great if you get a bit not at night.

No Comment
3 Hour(s) ago

Chunky Loop Stitch Jumper

Service
Product

Service rating : Prompt, efficient, reliable service and delivery
Product: Excellent quality

No Comment
4 Hour(s) ago

Cotton Storage Bag - Small

  • Customer also reviewed:
  • Drop Bar Hangers - Set of 3
  • Combi Hangers Set of 3
Service
Product

when youasked me to rate collection point delivery I could not tell which cross was high or low until I had pressed it thanks

No Comment
4 Hour(s) ago

Savoy Duvet Cover

  • Customer also reviewed:
  • Savoy Oxford Pillowcase
  • Savoy Oxford Pillowcase
  • etc.
Service
Product

They are always excellent at ensuring the customer is fully satisfied

No Comment
4 Hour(s) ago

Combi Hangers Set of 3

  • Customer also reviewed:
  • Lacquer Butler's Tray Table
Service
Product

Personal service good but I ordered the Butler tray from my i phone in response to an email re the White Co Sale. I would not have ordered this item had I known that it was not in the sale. Not only was my sale code not accepted but I could have ordered before Christmas using my 20% discount code. Disappointed and I will certainly not respond to Sale advertisements without careful reading of the small print.

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No Comment
4 Hour(s) ago

Yarlington Vase – Small

  • Customer also reviewed:
  • Jersey Roll Neck
Service
Product

Service rating : Nearly a month waiting for a parcel, two letters and an email ignored and I will keep writing until someone has the decency to get back to me
Product: Great quality

No Comment
4 Hour(s) ago

Gift Vouchers

Service
Product

Service rating : User-friendly website for browsing and ordering
Product: I find that gift vouchers are the perfect way to mark a special event - on this occasion, the arrival of a new baby. Much as I would like to choose something specific, I'm sure the parents will appreciate being able to make their own choice in their own time.

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No Comment
4 Hour(s) ago

Full Milano Stripe Coatigan

  • Customer also reviewed:
  • Long Ribbed Cardigan
  • Fine Ribbed Layering Jumper
  • etc.
Service
Product

Service rating : I always receive fabulous service from the White Company
Product: A beautiful stylish & eyecatching garment which i absolutely love.

No Comment
4 Hour(s) ago

Boucle Jumper

Service
Product

Service rating : Fast delivery and regular discounts. I just wish that postal returns were free!
Product: Lovely jumper but I was between sizes so it was returned. I have sonce spotted one of the jumpers from the Spring collection that is similar and that I will order instead.

No Comment
5 Hour(s) ago

Snuggle Bunny Comforter

  • Customer also reviewed:
  • Sleepy Elephant Baby Blanket
  • Little Warrior Bear Comforter
  • etc.
Service
Product

Service rating : Both the store in Harrods and online shopping has an excellent services!
Product: So comfy for my baby

No Comment
5 Hour(s) ago

The Culottes

  • Customer also reviewed:
  • Essential Long Sleeve T-Shirt
  • Jersey Roll Neck Top
  • etc.
Service
Product

Service rating : Over the years during which I've been shopping at the White Company (over a decade I think), I've seen quality fluctuate and recently steadily ging backwards while prices rose. Good design has been maintained but fabric type and composition and thickness, assembly, weave, much of that has gone backwards except perhaps for items over £200 which I don't buy. It's unfortunate and I am having to move onto other brands. Sizing also is grossly inconstant across items and even across a single range. The brand, to me, has become less value for money. Service remains good quality (packaging, delivery)
Product: I haven't worn these out yet but they seem good.

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No Comment
5 Hour(s) ago

Unisex Classic Cotton Robe

Service
Product

Service rating : Prompt service.
Product: I love the length.

No Comment
6 Hour(s) ago

Brompton Boyfriend Jeans

  • Customer also reviewed:
  • Porto Stoneware Utensil Pot
Service
Product

Service rating : Great service as always both online and over the telephone. I always find The White Company a pleasure to deal with. Thank you! ��
Product: Lovely jeans, fit as expected but will have to lose a bit more weight to make them fit better. Plenty of stretch in the material. Very pleased with these jeans. I chose size 10 and I am size 10-12 so they are a snug fit.

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No Comment
6 Hour(s) ago

7.5ft Fir Christmas Tree

  • Customer also reviewed:
  • Sentiment Pencils - Set of 10
  • Girls Bear Face Hoodie (2-6yrs)
  • etc.
Service
Product

Service rating : Really good on time service
Product: This was ok - It was slightly damaged in the box but it was a heavy box so I'm sure it was just related to handling. I'm not sure about the tree, it looks a little odd but that could be because there are no decorations on it - I was going to send it back to be honest, but decided to give it a chance next year and if I don't like it go back to a real tree - its not poor but its not good either

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No Comment
6 Hour(s) ago

Petersham Oxford Pillowcase

  • Customer also reviewed:
  • Petersham Duvet Cover
Service
Product

Service rating : So easy to order online and very quick delivery
Product: Lovely feel

No Comment
7 Hour(s) ago

Satin Swing Dress

Service
Product

Service rating : Easy to use website and to order on line. Speedy delivery.
Product: Classy, simple, different and easy to wear. Love the three quarter sleeve which makes the dress versatile. Sized down am normally a size10 but size8 was a perfect fit.

No Comment
7 Hour(s) ago

Ledbury Stripe Oxford Pillowcase

Service
Product

Yesterday I purchased a room fragrancer and on taking this out of the packaging by the white top which was on the top but not attached to the glass bottle. The whole lot came out of the box together and then the bottle detached itself and smashed on my granite top.

No Comment
7 Hour(s) ago

Sandford Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Sandford Pillowcase - Set of 2
  • Dot & Lace Pyjama Set
Service
Product

Service rating : Excellent service thanks
Product: Lovely cotton, and needs very minimal ironing. Great fresh look and feels nice against your skin.

No Comment
7 Hour(s) ago

Loop Back Stripe Jumper

Service
Product

Service rating : Received in good time
Product: Lovely jumper

No Comment
7 Hour(s) ago

Antique Teardrop Baubles – Set of 3

  • Customer also reviewed:
  • The Little White Company Snowman Crackers - Set of 6
  • Charades
  • etc.
Service
Product

Service rating : nothing to say really. nothing amazing - but did the job.
Product: expensive for normal price but happy with sale price!

No Comment
7 Hour(s) ago

4.5 TOG - AUTUMN DUVET

  • Customer also reviewed:
  • Easy Iron Egyptian Cotton Deep Fitted Sheet
Service
Product

Excellent products and fast delivery. Am very happy

No Comment
7 Hour(s) ago

Classic Down Topper

  • Customer also reviewed:
  • Avignon Housewife Pillowcase
  • Madeleine Duvet Cover & Pillowcase Set
Service
Product

Service rating : Easy online purchasing and prompt delivery, nicely packaged.
Product: Luxury. Everything I hoped it would be. Lovely and soft and comfortable.

No Comment
7 Hour(s) ago

Split Back Detail Jumper

Service
Product

Service rating : Prompt acknowledgement of order and ongoing communication. Arrived promptly too.
Product: Lovely warm neutral colour. Good fit. Not overly keen on the ribbed neckline but like it enough otherwise to keep it.

No Comment
7 Hour(s) ago

Long Sleeve Jersey Shirt

Service
Product

Service rating : Quick,efficient,hassle free
Product: Love it. Soft and silvery grey colour is clean and fresh and not a dull flat grey

No Comment
7 Hour(s) ago

Monmouth Oxford Pillowcase - Single

  • Customer also reviewed:
  • Monmouth Stripe Duvet Cover
  • Monmouth Stripe Fitted Sheet
Service
Product

Easy refund when needed, and extremely happy with quality, design and delivery of the item I eventually settled on.

No Comment
7 Hour(s) ago

Blanc 2-wick Candle

  • Customer also reviewed:
  • Sentiment Pencils - Set of 10
  • Antique Teardrop Baubles – Set of 3
  • etc.
Service
Product

Always excellent service.

No Comment
7 Hour(s) ago

Button Shoulder Stripe Jumper

Service
Product

Prompt delivery and lovely packaging.

No Comment
7 Hour(s) ago

Porto Stoneware Utensil Pot

  • Customer also reviewed:
  • Large Pantry Glass Jar
  • Medium Pantry Glass Jar
  • etc.
Service
Product

I have not received these items after ordering on the 5th of January - a replacement order was sent out and surprise surprise I have not received it again 5 working days later. I am hugely disappointed in the white company I am a loyal customer and spend a lot of money with you guys but after this experience I think I will be shopping elsewhere. I've been told my order should be with me in another 5 working day- so I could have been waiting over 16 working days for this delivery. Such a shame as I do normally love your products and have shopped with you for years (mainly in shops) but have found your online shopping stressful and unreliable.

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No Comment
7 Hour(s) ago

Laurent Duvet Cover & Pillowcase Set

Service
Product

Service rating : Well packaged and quick delivery
Product: Simple ordering and swift delivery. Haven't tried bedding yet. It am confident it'll be great quality. We run a b&b. Any chance of discount for multiple buys?

No Comment
8 Hour(s) ago

Hooded Velour Robe

Service
Product

Easy to order, quick delivery

No Comment
8 Hour(s) ago

Colour Border Towel

  • Customer also reviewed:
  • Classic Hydrocotton Towel
  • Super Soft Waffle Towel - White
Service
Product

Poor aftersales - especially for a company selling relatively good quality products. Customer service was rather non-existent. My delivery went missing in the post and I had to chase this up. Ended up dealing with a customer service manager with an extremely bad attitude - would recommend she reads a book about customer service and how to talk to customers!

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No Comment
8 Hour(s) ago

Classic Cotton Pyjamas With Bag

  • Customer also reviewed:
  • The Organiser Bag
Service
Product

Service rating : massive delay
Product: company delayed then item out of stock

No Comment
8 Hour(s) ago

Luxury Egyptian Cotton Towel

Service
Product

I tried to purchase a top new in on line and it would not allow me to. Although it said all sizes were in stock

No Comment
8 Hour(s) ago

Girls Bear Face Hoodie (2-6yrs)

  • Customer also reviewed:
  • Leather Brush Case
Service
Product

Service rating : Quick and easy to order and click & collect very handy
Product: It's cute and good quality

No Comment
8 Hour(s) ago

Super Soft Waffle Towel - White

  • Customer also reviewed:
  • Mercury Dinner Candle Holder
  • Marble Toothbrush Holder
Service
Product

Haven't received the items

No Comment