Luxury bed linen, bedding and quality home accessories
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Service rating : Good serviceProduct: Great cut and material.
Service rating : Quick delivery . Customer service Were very helpful... Would order from them againProduct: Very lovely item , my boys love it ... Looks beautiful on the wall too everyone happy !!!
Service rating : I was having trouble ordering online - every time I put clothes in the cart and tried to pay they vanished. The assistant I spoke to was very helpful and processed the order for me.Product: Colour mid grey misleading, it's dark grey/charcoal. Arrived very creased and I can see that is because the quality of fabric is very poor. I liked the shape and fit. I bought it at the Sale price of £20, can't believe anyone would pay the original price of £90. I will probably take it back.
Quick and very good on returns
I did not receive either of the two items in my order. After about a week when I had not received an email to say my order was on the way, I rang and was told that as it had been sent by Royal Mail they could not track it and could therefore only assume the order had gone astray. I was told items I had ordered were no longer in stock as they were sale items. I spent a long time on the website trying to order these items in the first place as the site kept crashing, so in the end I had to ring the landline to place the order which took a long time out of my day.
Service rating : Always work to high standards, i have never been disappointedProduct: Beautiful quality and very cute
Service rating : Always prompt and efficientProduct: Great jumper, excellent price via the sale!
Service rating : excellentProduct: vey soft , think our little bundle of joy will love it06-Mar-2015great products, excellent shipping service
Service rating : Amazed at how fast the service is.Product: Grows on me. Didn't like it as much when I unboxed it but I love it now.
Service rating : Excellent serviceProduct: Excellent product
Service rating : Always deliver on time.Product: Very good fit.
Service rating : My order has still not been delivered in full and there hasn't been any correspondence with me to advise of the delay. This particular item was a baby gift and probably soon tp be too small.Product: To be honest I do not know as the trousers are 1/2 of the gift that I ordered and so remain in their original packaging awaiting the rest of the order placed nearly 6 weeks ago.
Service rating : Very quick serviceProduct: I am sure my Grandaughter will love it!
Customer service is excellent and the delivery prompt.
it was ok. bit slow but probably due to the internet
Would have been excellent but I tried to order over the website which was awful on that day before reverting to the phone where I was dealt with by a charming girl.
Disappointed that I ordered gift wrap with matching tags only to be informed that the tags had sold out but the wrap was still sent. I now have to go to the trouble of sourcing tags elsewhere as I wasn't going to the trouble of returning gift wrap.
Service rating : Excellent service first class and amazing next day free deliveryProduct: Gorgeous and such good value
Service rating : very good service quick deliveryProduct: lovely seatpads very good quality
Service rating : Easy accessProduct: Soft cuddly,as pictured
Service rating : Very quick deliveryProduct: Well made, soft material and lovely colour
Service rating : Arrived quickly and boxed beautifullyProduct: Lovely gift for a friend
The only issue was the website was stuck and processing orders incredibly slowly due to shopping volume in response to a sale email. This needs to be sorted as I found it totally frustrating and I won't bother next time because it was so stressful.
Service rating : Always really helpful on the phone and in store. Whenever I've ordered on line the product always turns up within a couple of days and is always beautifully wrapped too!Product: Love it, perfect for the day, so handy as I can throw it across the body, I'm not keen on big bags. Also lovely for the evenings without the straps. I love the colour as it goes with just about everything.
Really fast delivery
Couldn't order online at all. Very frustrating. Eventually got through on the phone. Customer service rep was excellent.
Service rating : GreatProduct: The product was beautiful .
Really happy with the speed with which my order was delivered to France, fantastic!
Diabolical length of time to try and order goods. Wasted nearly an hour trying to order approx 6 items. Forms were not accessible to place orders as shown. Had to navigate to other forms to place order. Some items were omitted from final order page but was not prepared to try again and waste even more time.
Just a recommendation - the plates obviously come packed 4 to a box. I bought 7. So 4 were safely ensconced in a box but 3 were individually wrapped and loose in the bigger delivery box. It is lucky they werent damaged. So I'd suggest they also be boxed or fixed more securely.
Due to the sale generating large numbers of orders, the online shop was not working properly, so I had to place my order over the phone.
Service rating : Very fast delivery.Product: Appear to be good quality.
Service rating : prompt, well packagedProduct: lovely fresh, clean smell, good usable size
On this occasion, the website crash but I normally do onto experience these issues and usually find it v. Good.
Service rating : ExcellentProduct: Excellent
Service rating : I ordered wrong size so took 2 garments back to Harrogate shop. Very helpful.
Exchanged 1 garment, an as other out of stock it was ordered for me to be sent to my home addressProduct: Very good except that brush sometimes drops off
Service rating : Brilliant AlwaysProduct: Brilliant Always
Paying for gift box? didn't like that
Service rating : Brilliant service on phone when had query with order. Website easy to use.Product: Lovely.
Service rating : Really fast delivery, easy transaction. Very satisfiedProduct: Good quality. The price could be lower for a product made in China.
Unfortunately the gift message was not the one I requested and was addressed to the wrong person
Service rating : Good service.Product: Great bath mat!
Service rating : It's very good polite staff and quick serviceProduct: Lovely material
Service rating : web page clear and easy to use, delivery service prompt and convenient.Product: Birthday present for our daughter, she was very pleased.
Service rating : Friendly and efficientProduct: Liked this rug would have preferred the rug I spotted later but couldn't find it on your website!
Service rating : Good products good service happy customerProduct: Product was exactly what I expected
Service rating : The service was excellent and arrived a day early.Product: I have been trying to find this fragrance for many years as I have has samples of the body lotion on P & 0 cruise ships. It was only in January this year that that was a fragrance name on the lotion, so I was able to apply for the product.