Luxury bed linen, bedding and quality home accessories
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Service rating : Fast, efficientProduct: Pleased
Quick and efficient.
Service rating : Confirmation emails and regular updates on delivery were excellent. Items arrived promptly and in good condition.Product: Bought as gifts. They look good but quite expensive at £20.
Service rating : See below for details.Product: Felt like very cheap material, returned.
Service rating : I have to say the customer service has been excellent. Thank youProduct: We have put the tree up this weekend. It is fabulous, the height, the shape, the branches look so realistic. It only took 4 minutes to unpack it and put it together. Probably 15 minutes to put the branches into position. It is really lovely now it has all the lights on.
Excellent service once again
Service rating : Bang on timeProduct: Long and silky and looks great on my partner
Efficient and punctual
Service rating : The packaging was a little flimsy for an expensive jumper. Would have expected it in a box rather than a white plastic bag and little tissue paper.Product: The sizing is generous although a little shorter on me than pictured , so would not wear without trousers. Slightly disappointed in the look of the black lace banding as the detail was rather fuzzy. I would not have liked to have paid full price for it and purchased only because 20% off. Comfortable and light to wear.
My online order never arrived . I had to contact the company 3 times to get my order sent out. It was resent out via dpd which I don't have any complaints with.
Service rating : As expectedProduct: cosy slippers, as shown in catalogue.
Service rating : the free delivery takes too long compared to other companies that offer the same free deliver when you spend over a certain amount of money .Product: the women s wear is dreadful , terribly quality very high street , its changed over the last few years , used to love it !!!!
Service rating : Always efficient and beautifully packed. Every item I have ordered is of very good quality.Product: So warm and soft. No more cold feet.
Service rating : Excellent customer service and all very polite. Just wish they would sort out VAT refunds which is frustrating and ongoing despite them saying they are looking into ways to make it easier to claim back VAT - they have said that for two years now!Product: Beautiful dress - ideal for wearing on Christmas Day! It is rather loose fitting though comfortable and may well fit better once it’s washed as many of my sweaters from the white company do. Very pretty lace pattern at the border. Perfect to wear with black or grey tights.
Service rating : Some of your cookies seem to stop access to your site and at random intervals have to remove them.
Otherwise all excellent.Product: Absolutely excellent quality and fits like a dream. Very pleased.
Service rating : QuickProduct: Beautiful colour and gorgeous crystal buttons all the way down the front. Very flattering
easy to order, speedy delivery
My only comment is that the goods came in a huge box (way too big) with an enormous amount of plastic (non recyclable) packaging. They all looked as if they had been thrown in. The products are great, but the packing of them was excessive.
Service rating : Online voucher wouldn’t work but assistant who helped me on the phone was extremely helpful.Product: Lovely gift set
Service rating : Great service
. Products with me in a couple of days.Product: Good quality
Service rating : Good trail of information provided all through the processProduct: I absolutely love it, the shape is gorgeous and I love the neckline. It’s huggably warm to wear. I am disappointed that after only wearing it three times it has started to pill, I expected better quality from TWC
Service rating : Very professional. Quick delivery and very informative along the way both for orders and returns.Product: Look beautiful and feel so soft and comforting on the feet. Hard-wearing soles
Service rating : Delivery was 5 days..bit longer than usualProduct: Nice product, but not for me
Service rating : Easy quick and kept informedProduct: Love the texture and overall quality. A luxury spa/ hotel feel
Speedy delivery & excellent packaging
Service rating : Good.Product: Beautiful.
Service rating : I was sent the wrong item and they quickly resolved the issueProduct: Lovely blanket and even better with 20% off
Service rating : Good email updatesProduct: Lovely Christmassy fragrance. Lasts for weeks,
The only thing I was annoyed about was the fact that it wouldn't let me apply the 10% website discount to my order, as I had a discounted item in the order - even though the 10% order claimed to be an EXTRA discount.
Service rating : I absolutely love The White Company and everything about it! From the quite of the products; the store, gift wrapping and little touches like spraying the box with your chosen scent.
The reason why I haven't graded you as excellent is because your website really let's you down as a consistent experience. About 5 time this year that I can recall a poorexperienced. These vary from links being down; unable to add items to basket. At one time I had to travel to your Westfield store as I was unable to purchase the items I wanted on line and made the staff aware in the store.
I highly recommend you review your website performance with your service provider to understand how many times customer have landed on s broken page etc. It's because your products are so amazing I put up.
Not relevant to my last experience however thought I'd share my experiences throughout this year.Product: Quality; material and a really good size.
Service rating : I had to return items and it was dealt with quickly.Product: Sizing too large
Service rating : It has been sent twice to the wrong country. I still haven’t received it and I don’t know when it’s coming! You have of course taken payment for the goods. Shocking experience for a premium brand.Product: Difficult to judge a product over two weeks since I placed the order and since not arrived and no idea when I will receive it.
Service rating : Service okProduct: Candles very small and not worth the money
My order arrived perfectly packed and on time
Service rating : Straight forward ordering and fast deliveryProduct: Lovely gift not too expensive not cheap - perfect
Service rating : Delivery slowProduct: Lovely soft cashmere jumper, great colour but sadly very oversized and shapeless. I am normally a 12 and ended up ordering an 8 and it’s still way too baggy and unflattering. Has to go back!
Service rating : Good packaging and sent on timeProduct: I got this item in the sale but still think it is very over priced and I would not have paid full price as it is not worth it.
Service rating : Emailed to return a faulty item requesting an exchange. Good service would have meant they would have put another dress by - given that the item was expensive but faulty. No mention of stock levels. Called to exchange as instructed via email reply - told it was out of stock with no more due.Product: The dress was faulty. I emailed with a photo and informed them I would like to reorder but needed to check the 20% discount offer still applied. The company advised I could. Phoned the day after receiving the email to be told they were out of stock. Not the quality and service you would expect. Will think twice before ordering anything else. Disappointing.
Order OK but seems a second order being delivered which is a mistake by the White company
Service rating : I find it strange that you ask for feedback - I emailed to complain about not receiving a gift box and message ordered for one of the items - I am still waiting for a reply ......bad Customer service and that's a shame as the products are wonderfulProduct: Beautiful ...... Christmas star
Service rating : Ordering easy, delivery prompt and items well packed.Product: A lovely gift. Would be nice if had choice of perfumes and perfume refills.
Service rating : My on line shopping experience has always been excellentProduct: Just the right look, texture and budget for our needs
Service rating : Easy online ordering and helpful staff at store when I returned one item.Product: Lovely design and good quality.
Quick delivery and excellent product
Service rating : Easy to us website delivery always quick and efficient and packaging sturdy and lovely design (inside box) reused every year to repack Christmas decorationsProduct: Best Christmas blend and long lasting scent
Service rating : Simple ordering, promptly delivered, beautifully packagedProduct: I love this dress and it's already my go-to dress of the season.