Luxury bed linen, bedding and quality home accessories
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Excellent Service as always
Service rating : The website is easy, the delivery was quick.Product: A wonderful fragrance for a chilly winter.
Service rating : Very good delivery service - kept well informedProduct: Lovely jumper - especially as bought for 60% off in sale!
Service rating : as always quick and efficientProduct: love the smell!
Service rating : Delivered on time. Customer service was excellent.Product: Usual excellent quality - thank you.
Prompt service and delivery
Service rating : delivered on time and well packaged.Product: loved it saw it in the store first and had to have it . lovely and soft. havnt yet washed though..
Service rating : easy ordering service and was delivered as advised. perfect. would definitely use againProduct: Compact and look very neat and smart.
Service rating : Order promptly accepted and postedProduct: Very attractive dress
Service rating : As ever, an excellent serviceProduct: Excellent tray
Service rating : Very fast deliveryProduct: Don't fit as the picture, arms are very very small (as 3/4 arms)
Service rating : Not really the White Company's fault, the items were dispatched on time. However Hermes delivered to a similar address in the wrong village - then didn't recall where they'd left it. It's only because we took the effort to drive about, knock on doors and find the parcel ourselves that we eventually received it. Customer Services were helpful but items were no longer in stock so a replacement couldn't be sent. Normally I wouldn't get rattled by this but it was a gift for my ill mother.Product: Lovely and soft - not used yet but I'm sure it will be warm, toasty and most welcome.
Service rating : Fast deliveryProduct: Beautiful white cotton. Fits really well.
Service rating : so pleased you used Hermes - have a really good courier at the mo.Product: I love ALL your bedding.
Service rating : I just love The White CompanyProduct: I saw this leather alarm clock for sale before, but it was sold out before I was able to purchase. Hey, lucky me, I have managed to buy this, this time around, and am delighted with it. So nice, I am keeping it for myself, instead of my original idea of giving it away!
Service rating : Excellent ,efficient serviceProduct: Gorgeous so soft
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Service rating : No problemsProduct: White Bath Robe
Service rating : Easily ordered and efficient delivery.Product: Pretty little hat for newborn.
Service rating : really greatProduct: gorgeous product
Service in shop and online with delivery are all excellent. Difficult to find a company whose customer service remains consistent throughout one's shopping experience. Thank you so much.
Service rating : easy online ordering, prompt deliveryProduct: beautiful fabric
Service rating : Very good fast and efficientProduct: Very good fast and efficient.
Service rating : Quick delivery
Package arrived in good condition ( although the box was very big for what was inside)Product: Beautiful print and nice cotton
Service rating : Excellent service from our local store in Cheltenham and from The White Company site.Product: Very stylish and comfortable.
Service rating : Very quick delivery and well packagedProduct: Lovely set but a little pricey for what you get
Service rating : Excellent, received email confirming my purchase and very speedy delivery. This is the first time I have purchased through the Webb site as normally purchase in store. Will use againProduct: I tried this on in store, but at the time had already two other items decided to leave it. Delighted to see in in your sale, thought best to buy on line in case sold out in store. Fits perfectly and so soft. Very pleased.
Service rating : Very efficient delivery time considering that it was sale time.Product: Beautiful quality size and fit fabulous
Service rating : As always a excellent.Product: Lovely quality, for me just not a good fit it wasn't long enough.
Service rating : Very secure packaging. Efficient and speedy deliveryProduct: This is the second large Christmas candle I have bought. They last so long. Such lovely centrepiece and wonderf subtle Christmas aroma.
There was a mistake due to lack of delivery but they remediated the situation very well. Happy with the overall service I received.
Service rating : Very fast delivery. DPD, excellent couriers. Chap took it into the sitting room.Product: Lovely rug. Needed something light. Nice grey, contemporary looking,fleck. Takes on a very light grey hue in some lights.
Service rating : Very prompt deliveryProduct: Perfect fit
Service rating : Extremely quick service. Only one criticism- why such a big box with huge amount of packagingProduct: Makes sink surround look tidier22-Jan-2018N/a ordered in store
Service rating : Received promptly thank youProduct: .
Service rating : The order is always delivered on time within the 3-5 days stated usually within 3 days.Product: The are an excellent quality and fit22-Jan-2018The new web site is a definite improvement.
Service rating : Always prompt delivery.Product: The best diffusers I have found on the market
Service rating : Very good serviceProduct: As described22-Jan-2018Very good
Always excellent service
Service rating : I see you are soon to be introducing free returns but really it has taken a very long time to catch on.Product: The shirt looked lovely when it arrived, the lace insert is very pretty but then I took it out of the bag and the fabric is awful so sent it straight back
Fast and well packaged
The parcel arrived in perfect condition but the packaging was huge and I felt unnecessary far to much bubble wrap22-Jan-2018Just to look at how things are packaged in a time of over use of plastic
Service rating : Always on time and well packaged.Product: Love the winter candle range. Lasts ages too.
Service rating : My delivery slot was missed as the driver claimed to 'not find my address' and I wasn't informed proactively, needed to take 2 days working from home to receive the deliveryProduct: Very thin, made little to no difference to our bed, would not recommend
Initial information about delivery was good. However your carrier (My Hermes) said that they had delivered my parcel when they had in fact not. I complained using your woeful contact method which was actioned straight away and a replacement delivery was setup quickly - very good - however your agent did not check the tracker URL I had included, which by then was telling us that the delivery would happen again later that day. So I had 2 sets of bedding. I contacted you again explaining this, to be given a return label and instructions to take the parcel to the post office - which is very inconvenient to me. I would have been much better if your carrier could pick the delivery up from a location of my choosing rather than expecting to continue to waste my time helping you out with an issue with your carrier and a too helpful customer service operator, the cost of my time chasing this up now exceeds the value of the goods! I will be thinking twice about online ordering from the white company next time
Good website but a shocking amount of packaging. Very environmentally unfriendly.
Service rating : Service is always excellentProduct: Wrong top sent
Service rating : The white company happens to be my favourite shop! Excellent service and amazing quality!!Product: Lovely and super soft always excellent quality
Service rating : Always an excellent serviceProduct: A very good buy