The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 120087 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
13 Minute(s) ago

Snowy Baby Gift Set

  • Customer also reviewed:
  • Fairy Print Nightdress
  • Sparkle Back Split Jumper
Service
Product

Service rating : Fast, efficient
Product: Pleased

No Comment
1 Hour(s) ago

Unisex Waffle Double Faced Robe

  • Customer also reviewed:
  • Hydrocotton Towels
Service
Product

Quick and efficient.

No Comment
1 Hour(s) ago

Button Back Jumper

Service
Product

Lovely quality

No Comment
2 Hour(s) ago

Fir Tree Heart Pomander & Spray

  • Customer also reviewed:
  • Flowers Diffuser
  • Diffuser Plate
  • etc.
Service
Product

Service rating : Confirmation emails and regular updates on delivery were excellent. Items arrived promptly and in good condition.
Product: Bought as gifts. They look good but quite expensive at £20.

No Comment
2 Hour(s) ago

Split Sleeve Swing Dress

  • Customer also reviewed:
  • Velvet V-Neck Dress
  • Metallic Boxy Top
  • etc.
Service
Product

Service rating : See below for details.
Product: Felt like very cheap material, returned.

No Comment
2 Hour(s) ago

Cashmere Classic Wrist Warmers

  • Customer also reviewed:
  • Pomegranate Votive Candle
Service
Product

Arrived quickly.

No Comment
2 Hour(s) ago

Spruce Christmas Tree - 7.5ft

  • Customer also reviewed:
  • Fir Tree Home Spray
  • Felt Hedgehog Tree Decoration
Service
Product

Service rating : I have to say the customer service has been excellent. Thank you
Product: We have put the tree up this weekend. It is fabulous, the height, the shape, the branches look so realistic. It only took 4 minutes to unpack it and put it together. Probably 15 minutes to put the branches into position. It is really lovely now it has all the lights on.

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No Comment
3 Hour(s) ago

Ile de Re Bath Mat

  • Customer also reviewed:
  • Classic Hydrocotton Towel
Service
Product

Excellent service once again

No Comment
3 Hour(s) ago

Silk Long Nightie

Service
Product

Service rating : Bang on time
Product: Long and silky and looks great on my partner

No Comment
3 Hour(s) ago

My Night Before Christmas Book By Barbara Horspool

  • Customer also reviewed:
  • Stag Jumper (1-6yrs)
  • Glow In The Dark Mittens
  • etc.
Service
Product

Efficient and punctual

No Comment
4 Hour(s) ago

Lace Hem Knitted Dress

Service
Product

Service rating : The packaging was a little flimsy for an expensive jumper. Would have expected it in a box rather than a white plastic bag and little tissue paper.
Product: The sizing is generous although a little shorter on me than pictured , so would not wear without trousers. Slightly disappointed in the look of the black lace banding as the detail was rather fuzzy. I would not have liked to have paid full price for it and purchased only because 20% off. Comfortable and light to wear.

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No Comment
4 Hour(s) ago

Sparkle Tassel Clutch Bag

  • Customer also reviewed:
  • Velvet Beaded Clutch Bag
  • Split Sleeve Swing Dress
Service
Product

My online order never arrived . I had to contact the company 3 times to get my order sent out. It was resent out via dpd which I don't have any complaints with.

No Comment
4 Hour(s) ago

Faux-Fur Slipper Boots

Service
Product

Service rating : As expected
Product: cosy slippers, as shown in catalogue.

No Comment
4 Hour(s) ago

Winter Indulgence Candle

  • Customer also reviewed:
  • Cashmere Bed Socks
  • 200 Thread Count Egyptian Cotton Fitted Sheet
  • etc.
Service
Product

Service rating : the free delivery takes too long compared to other companies that offer the same free deliver when you spend over a certain amount of money .
Product: the women s wear is dreadful , terribly quality very high street , its changed over the last few years , used to love it !!!!

No Comment
6 Hour(s) ago

Cashmere Bed Socks

  • Customer also reviewed:
  • Cashmere Classic Scarf
  • Pilling Comb
  • etc.
Service
Product

Service rating : Always efficient and beautifully packed. Every item I have ordered is of very good quality.
Product: So warm and soft. No more cold feet.

No Comment
7 Hour(s) ago

Day Diffuser

  • Customer also reviewed:
  • Day Candle
  • Winter Diffuser
  • etc.
Service
Product

Excellent

No Comment
7 Hour(s) ago

Lace Hem Knitted Dress

Service
Product

Service rating : Excellent customer service and all very polite. Just wish they would sort out VAT refunds which is frustrating and ongoing despite them saying they are looking into ways to make it easier to claim back VAT - they have said that for two years now!
Product: Beautiful dress - ideal for wearing on Christmas Day! It is rather loose fitting though comfortable and may well fit better once it’s washed as many of my sweaters from the white company do. Very pretty lace pattern at the border. Perfect to wear with black or grey tights.

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No Comment
7 Hour(s) ago

Wool Peacoat

Service
Product

Service rating : Some of your cookies seem to stop access to your site and at random intervals have to remove them.
Otherwise all excellent.
Product: Absolutely excellent quality and fits like a dream. Very pleased.

No Comment
7 Hour(s) ago

Crystal Button Cardigan

  • Customer also reviewed:
  • Tie Back Bell Sleeve Jumper
  • Fir Tree Home Spray
  • etc.
Service
Product

Service rating : Quick
Product: Beautiful colour and gorgeous crystal buttons all the way down the front. Very flattering

No Comment
7 Hour(s) ago

Winter Tealights - Set of 12

  • Customer also reviewed:
  • Winter Pomander Decorations – Set of 2
  • Winter Pot Pourri
  • etc.
Service
Product

easy to order, speedy delivery

No Comment
7 Hour(s) ago

Beaded Star Tree Decoration

  • Customer also reviewed:
  • Mini Beaded Heart Tree Decorations - Set of 5
  • Spun-Glass Heart Christmas Decoration
  • etc.
Service
Product

My only comment is that the goods came in a huge box (way too big) with an enormous amount of plastic (non recyclable) packaging. They all looked as if they had been thrown in. The products are great, but the packing of them was excessive.

No Comment
7 Hour(s) ago

Little Cloud Baby Gift Set

Service
Product

Service rating : Online voucher wouldn’t work but assistant who helped me on the phone was extremely helpful.
Product: Lovely gift set

No Comment
7 Hour(s) ago

Candy Cane Twine – 10m

  • Customer also reviewed:
  • Star Wrapping Paper - 6m
  • Unisex Cotton Classic Robe
  • etc.
Service
Product

Service rating : Great service
. Products with me in a couple of days.
Product: Good quality

No Comment
8 Hour(s) ago

Wool Funnel Neck Cable Jumper

Service
Product

Service rating : Good trail of information provided all through the process
Product: I absolutely love it, the shape is gorgeous and I love the neckline. It’s huggably warm to wear. I am disappointed that after only wearing it three times it has started to pill, I expected better quality from TWC

Read more
No Comment
8 Hour(s) ago

Faux Suede & Fur Slipper

  • Customer also reviewed:
  • Cashmere Bed Socks
Service
Product

Service rating : Very professional. Quick delivery and very informative along the way both for orders and returns.
Product: Look beautiful and feel so soft and comforting on the feet. Hard-wearing soles

No Comment
8 Hour(s) ago

Ribbon Tie Back Top

  • Customer also reviewed:
  • Suede Contrast Slip On Trainers
Service
Product

Service rating : Delivery was 5 days..bit longer than usual
Product: Nice product, but not for me

No Comment
9 Hour(s) ago

Unisex Waffle Double Faced Robe

Service
Product

Service rating : Easy quick and kept informed
Product: Love the texture and overall quality. A luxury spa/ hotel feel

No Comment
9 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Noir Diffuser
  • Fragrance Diffuser Tray
  • etc.
Service
Product

Speedy delivery & excellent packaging

No Comment
9 Hour(s) ago

Unisex Cotton Classic Robe

  • Customer also reviewed:
  • White Geranium Candle
  • White Christmas Votive
Service
Product

Service rating : Good.
Product: Beautiful.

No Comment
9 Hour(s) ago

Blakeney Throw

  • Customer also reviewed:
  • Blakeney Cushion Cover
Service
Product

Service rating : I was sent the wrong item and they quickly resolved the issue
Product: Lovely blanket and even better with 20% off

No Comment
9 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Diffuser Plate
  • Cotton Short Sleeve Stripe Jumper
  • etc.
Service
Product

Service rating : Good email updates
Product: Lovely Christmassy fragrance. Lasts for weeks,

No Comment
9 Hour(s) ago

4.5 TOG - AUTUMN DUVET

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
  • etc.
Service
Product

The only thing I was annoyed about was the fact that it wouldn't let me apply the 10% website discount to my order, as I had a discounted item in the order - even though the 10% order claimed to be an EXTRA discount.

No Comment
9 Hour(s) ago

Lumi Print Sleepsuit

  • Customer also reviewed:
  • Winter Forest Pyjama Bib Set
  • Flannel Sleepsuit
  • etc.
Service
Product

Service rating : I absolutely love The White Company and everything about it! From the quite of the products; the store, gift wrapping and little touches like spraying the box with your chosen scent.

The reason why I haven't graded you as excellent is because your website really let's you down as a consistent experience. About 5 time this year that I can recall a poorexperienced. These vary from links being down; unable to add items to basket. At one time I had to travel to your Westfield store as I was unable to purchase the items I wanted on line and made the staff aware in the store.

I highly recommend you review your website performance with your service provider to understand how many times customer have landed on s broken page etc. It's because your products are so amazing I put up.

Not relevant to my last experience however thought I'd share my experiences throughout this year.
Product: Quality; material and a really good size.

Read more
No Comment
10 Hour(s) ago

Men's Merino Collar Sweater

  • Customer also reviewed:
  • Essential Double Layer T-Shirt
  • Cashmere-Rich Sparkle Wrist Warmer
Service
Product

Service rating : I had to return items and it was dealt with quickly.
Product: Sizing too large

No Comment
10 Hour(s) ago

Wool Blurred Fair Isle Dress

  • Customer also reviewed:
  • Trim Detail T-Shirt Dress
  • Wool Peacoat
  • etc.
Service
Product

Service rating : It has been sent twice to the wrong country. I still haven’t received it and I don’t know when it’s coming! You have of course taken payment for the goods. Shocking experience for a premium brand.
Product: Difficult to judge a product over two weeks since I placed the order and since not arrived and no idea when I will receive it.

Read more
I am sorry to learn this has happened to your order. I have sent you an email regarding this.

Thanks Bethany
10 Hour(s) ago

Votive Candle Collection – Set of 8

  • Customer also reviewed:
  • Orange Grove Tealights - Set of 12
  • Winter Home Spray
  • etc.
Service
Product

Service rating : Service ok
Product: Candles very small and not worth the money

No Comment
10 Hour(s) ago

Jersey Leggings

  • Customer also reviewed:
  • Split Sleeve Swing Dress
  • Pilling Comb
  • etc.
Service
Product

My order arrived perfectly packed and on time

No Comment
10 Hour(s) ago

Winter Mini Home Scenting Set

  • Customer also reviewed:
  • Pre-Lit Nordic Spruce Christmas Tree - 1.5ft
  • Winter Botanical Large Pillar Candle
Service
Product

Service rating : Straight forward ordering and fast delivery
Product: Lovely gift not too expensive not cheap - perfect

No Comment
10 Hour(s) ago

Cashmere Curved Hem Jumper

Service
Product

Service rating : Delivery slow
Product: Lovely soft cashmere jumper, great colour but sadly very oversized and shapeless. I am normally a 12 and ended up ordering an 8 and it’s still way too baggy and unflattering. Has to go back!

No Comment
10 Hour(s) ago

Small Silver Plated Jewellery Box

  • Customer also reviewed:
  • Seychelles Hand & Nail Gift Set
  • Wild Sage Hand Wash
Service
Product

Service rating : Good packaging and sent on time
Product: I got this item in the sale but still think it is very over priced and I would not have paid full price as it is not worth it.

No Comment
10 Hour(s) ago

Velvet V-Neck Dress

Service
Product

Service rating : Emailed to return a faulty item requesting an exchange. Good service would have meant they would have put another dress by - given that the item was expensive but faulty. No mention of stock levels. Called to exchange as instructed via email reply - told it was out of stock with no more due.
Product: The dress was faulty. I emailed with a photo and informed them I would like to reorder but needed to check the 20% discount offer still applied. The company advised I could. Phoned the day after receiving the email to be told they were out of stock. Not the quality and service you would expect. Will think twice before ordering anything else. Disappointing.

Read more
I am sorry to learn you have been left feeling disappointed regarding your return. Please be assured I have sent you an email regarding this.

Thanks Bethany
10 Hour(s) ago

Silk Piped Pyjama Set

  • Customer also reviewed:
  • Silk Long Nightie
Service
Product

Very efficient

No Comment
10 Hour(s) ago

Fir Tree Tealights – Set of 12

  • Customer also reviewed:
  • Winter Tealights - Set of 12
  • Rosemary & Pinecone Christmas Garland
Service
Product

Order OK but seems a second order being delivered which is a mistake by the White company

Read more
I am sorry to learn this has happened. I have sent you an email regarding this.

Thanks Bethany
10 Hour(s) ago

Nordic Star Decoration

  • Customer also reviewed:
  • White Christmas Mini Diffuser & Votive Candle Collection
  • Suede Tassel Clutch Bag
  • etc.
Service
Product

Service rating : I find it strange that you ask for feedback - I emailed to complain about not receiving a gift box and message ordered for one of the items - I am still waiting for a reply ......bad Customer service and that's a shame as the products are wonderful
Product: Beautiful ...... Christmas star

Read more
I am sorry to hear your query has not been answered. I have sent you a email regarding this.

Thanks Bethany
10 Hour(s) ago

Winter Ceramic Star Decorations – Set of 6

  • Customer also reviewed:
  • Blanc Diffuser
  • Fragrance Diffuser Tray
  • etc.
Service
Product

Service rating : Ordering easy, delivery prompt and items well packed.
Product: A lovely gift. Would be nice if had choice of perfumes and perfume refills.

No Comment
10 Hour(s) ago

Ashville Duvet Cover

  • Customer also reviewed:
  • Ashville Oxford Pillowcase
  • 300 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : My on line shopping experience has always been excellent
Product: Just the right look, texture and budget for our needs

No Comment
10 Hour(s) ago

Avignon Print Duvet Cover

  • Customer also reviewed:
  • Avignon Print Housewife Pillowcase
  • 200 Thread Count Egyptian Cotton Fitted Sheet
  • etc.
Service
Product

Service rating : Easy online ordering and helpful staff at store when I returned one item.
Product: Lovely design and good quality.

No Comment
11 Hour(s) ago

Cashmere Side Split Cardigan

Service
Product

Quick delivery and excellent product

No Comment
11 Hour(s) ago

Winter Refresher Oil

  • Customer also reviewed:
  • Winter Home Spray
  • Winter Pot Pourri
Service
Product

Service rating : Easy to us website delivery always quick and efficient and packaging sturdy and lovely design (inside box) reused every year to repack Christmas decorations
Product: Best Christmas blend and long lasting scent

No Comment
11 Hour(s) ago

Lace Hem Knitted Dress

  • Customer also reviewed:
  • Rib Sleep Henley Top
  • Cashmere Side Split V-Neck Jumper
Service
Product

Service rating : Simple ordering, promptly delivered, beautifully packaged
Product: I love this dress and it's already my go-to dress of the season.

No Comment