The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 110525 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
4 Hour(s) ago

Large Bottle Vase

Service
Product

Service rating : Customer services are really well spoken, helpful and polite. Items are really well packaged
Product: Really nice quality products. always happy with my purchases which is why i use the white company often.

No Comment
4 Hour(s) ago

Linen T-Shirt

  • Customer also reviewed:
  • Drape Swing T-Shirt
Service
Product

Very good as allways

No Comment
4 Hour(s) ago

Biarritz Flat Sheet

Service
Product

Service rating : Arrived very quickly
Product: Absolutely gorgeous sheet as usual!

No Comment
7 Hour(s) ago

Men's Knitted Henley Sweater

Service
Product

Service rating : Quick and clear
Product: High quality product

No Comment
7 Hour(s) ago

200 Thread Count Egyptian Cotton Bed Linen Set

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : I phoned customer services to add a further item to the order. They said they could not. I accepted this. I then asked them if I could order the other item and would they let me off the next day delivery charge. She said no. I had thought u were of a better standard than this & that for the sake of good customer relations & not losing a sale u would do it. Other companies have been more than helpful & willing under similar circumstances. It has put me off you. I purchased the extra linen I wanted from John Lewis instead.
Product: It feels very soft & silky

Read more
No Comment
7 Hour(s) ago

Reversible Cloud Blanket

  • Customer also reviewed:
  • Lime & Bay Signature Candle
  • Gift box
Service
Product

Service rating : Fantastic fast service & great communication
Product: Beautiful, fantastic gift for a newborn.

No Comment
11 Hour(s) ago

Pomegranate Diffuser Refill

Service
Product

Service rating : Easy to order and received no problem.
Product: Didn't see the need for new reeds.

No Comment
11 Hour(s) ago

Colour Block Slash Neck Jumper

  • Customer also reviewed:
  • V Neck Ribbed Panel Jumper
Service
Product

Service rating : I ordered two jumpers in slightly different styles size 14. One was too big so I had to send back for the smaller size. I was not happy about having to pay postage. I also missed out on the 15% discount !
Product: Really liked it but returned as too big, I hope to receive the smaller size but I see on line it is out of stock !!!

Read more
No Comment
14 Hour(s) ago

Luxury Cotton Tights (1-5yrs)

  • Customer also reviewed:
  • Little Warrior Bear Gift Set
  • Indy Elephant Paper Mobile
  • etc.
Service
Product

I love the service - though if something has sold out, I'd like to be advised sooner!

No Comment
14 Hour(s) ago

Sleeveless Jumpsuit

  • Customer also reviewed:
  • Superga Canvas Plimsolls
Service
Product

Service rating : Excellent delivery time. Well packaged and with good instructions for return if necessary.
Product: Love the feel of the material and fit is perfect - size 12 - just a little too low at the neck so will need to wear a camisole under.

No Comment
15 Hour(s) ago

Glass Teapot

  • Customer also reviewed:
  • Glass Tea Cup & Saucer
Service
Product

Service rating : Nothing
Product: Nothing

No Comment
16 Hour(s) ago

London Toy Bus

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Very good quality item. Swift and efficient delivery
Product: It was made of good quality wood and very attractive to little ones.

No Comment
16 Hour(s) ago

Marine Check Shorts (1-12yrs)

  • Customer also reviewed:
  • Brushed Flannel Pull-Ons (5-12yrs)
  • **NO DESCRIPTION**
  • etc.
Service
Product

Fantastic, quick and easy to order and the packaging is beautiful

No Comment
17 Hour(s) ago

Seersucker Stripe Pyjama Shirt

Service
Product

Service rating : The packaging was amazing!
Product: Very good quality PJ

No Comment
17 Hour(s) ago

Lightweight Jersey Sweatshirt

  • Customer also reviewed:
  • Wool Blend Ribbed Jumper
Service
Product

Service rating : fast efficient service
Product: lovely product just not right for me

No Comment
18 Hour(s) ago

European Down Pillow

Service
Product

very good

No Comment
18 Hour(s) ago

Mojito Candle

  • Customer also reviewed:
  • Brompton Shorts
  • Soft Tailored Blazer
Service
Product

Service rating : In the Stamford branch, and onine the service is always great.
Product: It makes me feel so happy as it brings the sense of exotic warm, relaxed summer evenings right into my home.

No Comment
19 Hour(s) ago

Twill Dungarees And Whale Toy

  • Customer also reviewed:
  • Short Sleeve Polo Bodysuit
  • Pomegranate Signature Candle
  • etc.
Service
Product

Excellent service and super fast delivery!

No Comment
20 Hour(s) ago

Linen T-Shirt

  • Customer also reviewed:
  • Waffle Stitch Hooded Jumper
Service
Product

Service rating : Can always be relied upon to deliver on time.
Product: Pretty colour and generous fit means that it will be worn a great deal this summer.

The cut around the shoulders isn't really for me, but the length, material and colour won me over

No Comment
20 Hour(s) ago

Lime & Bay Botanical Large Candle

  • Customer also reviewed:
  • Spring Crombie Coat
Service
Product

Service rating : The items were protected and packaged well. The White Company never disappoint, I love this company. Well done!!
Product: The candle had a very strong scent when first opened but that has now disappeared. When lit the scent is subtle but you can smell the basil and lime. I wish it was stronger.

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No Comment
20 Hour(s) ago

Curved Hem Button Back Jumper

  • Customer also reviewed:
  • Cake Tins – Set of 2
Service
Product

Service rating : Parcel arrived very quickly and beautifully packaged.
Product: Very pretty buttons on the back.

No Comment
20 Hour(s) ago

Henley Duvet Cover

  • Customer also reviewed:
  • Henley Oxford Pillowcase
  • Mojito Candle
Service
Product

Service rating : Punctual as always
Product: Henley has a beautiful nautical look which really brightens up my room it's lovely my only criticism is when I wash it it becomes very heavy for a 200 thread count bedding otherwise it's wonderful

No Comment
20 Hour(s) ago

200 Thread Count Egyptian Cotton Deep Fitted Sheet

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase - Single
  • Madeleine Duvet Cover & Pillowcase Set
Service
Product

Service rating : These arrived very quickly, were packaged beautifully and in a very attractive and sensible box which could be opened in seconds rather than attacking it with carving knife and scissors as I so often have to do with mail order packages!!
Product: Lovely quality and a much better "white" colour than many other white sheets I have bought.

Read more
No Comment
20 Hour(s) ago

Deep Waistband Pull On Trousers

Service
Product

Service rating : ordered my purchases on a Friday afternoon and it was only standard delivery and they arrived Saturday morning! Was indeed very impressed. Came quicker than next day delivery!
Product: so soft and such a comfortable fit. Will defiantly be ordering more!!

No Comment
20 Hour(s) ago

Stripe Smocked Dress

  • Customer also reviewed:
  • Striped Shortie Romper
  • Denim Dungaree And Tee Set (1-6yrs)
Service
Product

Service rating : Delivery within one day of ordering
Product: None

No Comment
21 Hour(s) ago

Pure Pillar Candle

  • Customer also reviewed:
  • Pomegranate Signature Candle
Service
Product

Service rating : I have marked the white company down only because of Hermes. They leave my parcels in my black rubbish bin with all the trash. If that's not bad enough, occasionally I have got home from work to see a large box right on my doorstep. ( I live in a terraced house ) anyone could walk past and pinch it. I have nothing good to say about Hermes.
Product: They burn really well. The best.

Read more
No Comment
21 Hour(s) ago

Waffle Stitch Hooded Jumper

Service
Product

Ordered this for named day delivery, it was not received by courier despite e mail from White Company saying it had been despatched and courier e mailed me to say delivery would be delayed. I called White Company and cancelled as I had paid for Saturday delivery to receive for a birthday present on the Sunday. A refund has been made inc delivery charge but I received generic letter apologising that I was not happy with product. I never saw the product and feel it warranted a personal attachment as the White Company service failed.

Read more
Thank you for taking the time to provide us with your feedback. This certainly isn't usual for us and I am pleased to see that this has all been sorted for you. Should you require anything further then please do not hesitate to contact me.

Thanks, Beckie
21 Hour(s) ago

Antibes Bath Mat

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Luxury Egyptian Cotton Towel
  • etc.
Service
Product

Well packaged quality goods and speedy service. Very happy!

No Comment
21 Hour(s) ago

Stanton Pie Server

  • Customer also reviewed:
  • Spring Diffuser
  • Flowers Bath & Shower Gel
Service
Product

Service rating : Excellent service. Ordered on line. Speedy delivery.
Product: Haven't used it yet

No Comment
21 Hour(s) ago

Contrast Lace Trim Nightie

  • Customer also reviewed:
  • Jersey Embroidered Nightie
Service
Product

Service rating : Excellent
Product: I wanted to buy matching robe but couldn't find it on site

No Comment
21 Hour(s) ago

Cotton Shirt

Service
Product

Service rating : Service excellent
Product: No

No Comment
21 Hour(s) ago

Savoy Duvet Cover

  • Customer also reviewed:
  • Savoy Oxford Pillowcase
  • Pimlico Oxford Pillowcase
Service
Product

Very clear, same products I bought 3 years ago, which is great

No Comment
21 Hour(s) ago

Symons Skinny Jeans - 30" length

  • Customer also reviewed:
  • Deep V Neck Sleeveless Top
Service
Product

Service rating : Always prompted delivery
Product: Nice fabric but not very good fitting. length was a problem

No Comment
22 Hour(s) ago

Linen V Neck Tunic

Service
Product

Should provide a free returns service

No Comment
22 Hour(s) ago

Lime & Bay Diffuser Refill

Service
Product

Service rating : Easy to order and prompt delivery. Well packaged goods.
Product: Lovely scent, hence buying a refil.

No Comment
22 Hour(s) ago

Floral Ladder Trim Dress

Service
Product

Service rating : As always very good service & great staff
Product: The sizing is not true, 10 too big & 8 too small

No Comment
22 Hour(s) ago

Puppy Novelty Pyjamas

  • Customer also reviewed:
  • Embroidered Chambray Dress
  • Winter Fairy Nightie
  • etc.
Service
Product

Service rating : efficient
Product: great quality

No Comment
22 Hour(s) ago

Satin Washed Wrap Blouse

  • Customer also reviewed:
  • Fine Stripe Crew Neck Jumper
Service
Product

Service rating : Overall good service. But very disappointed it isn't free postage on returns. I won't be ordering again for that reason - particularly as it was two small items sent in a large box - and I only needed to return 1 of them and the box was far too big. £5+ Postage for returns is too much on top of the prices you charge is too much and I won't be buying from you again.
Product: It wasn't great quality and the fit was very odd.

Read more
Thank you for your welcome feedback. We are always interested in our customers views regarding our returns. We offer free returns if you can return to any of our stand alone stores within thirty days or a collection service for your convenience at a small cost as an alternative to a Post Office return. Full details of these services are available on our website. I will pass on your request for a free returns service to our relevant team. If I can be of further help, just let me know.

Thanks, Beckie
23 Hour(s) ago

Soft and Light Breathable Duvet

Service
Product

Service rating : The delivery always arrives very quickly.
Product: It is just very light but still warm

No Comment
23 Hour(s) ago

V Neck T-Shirt

Service
Product

Service rating : Prompt delivery, well packed
Product: Well made, but it does crease, material very fine

No Comment
24 Hour(s) ago

Super-Soft Ultra Wash Pillow

  • Customer also reviewed:
  • Zip-Closure Pillow Protector
  • Super-Soft Ultra Wash Duvet
  • etc.
Service
Product

I have not received my items yet and customer service keep saying its on the way despite no working tracking number provided as of date.

Read more
Thank you for taking the time to provide us with your feedback. I have contacted you directly with your tracking information and if you require anything further then please do not hesitate to contact me.

Thanks, Beckie
28 Hour(s) ago

Broderie T-Shirt

  • Customer also reviewed:
  • Wide Dobby Spot Tassel Scarf
Service
Product

Service rating : Excellent
Product: I would t change anything

No Comment
29 Hour(s) ago

Reversible Cloud Blanket

  • Customer also reviewed:
  • Stripe Kimbo Sleepbag
Service
Product

Service rating : Great
Product: Perfect

No Comment
30 Hour(s) ago

Twist Front Maxi Dress

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Fast,accurate and friendly communication on researce requested by me
Product: This was an Easter present for my daughter! She loved it! Perfect fit, excellent quality, elegant and easy to wear at the same time.

No Comment
30 Hour(s) ago

Linen Three Quarter Sleeve Blouse

Service
Product

Service rating : Arrived quickly - nice packaging
Product: Lovely shirt but just sooo expensive!!! Why??

No Comment
31 Hour(s) ago

Trim Detail Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Cherry Pillowcase
  • Cherry Pillowcase & Duvet Set
Service
Product
Latest
Service
Product

Service rating : I recieved everyting ontime, therefore it was just perfect!
Product: Wonderful quality and timeless design.
Can you please make more cloth for children between 7 and 12 years old? The selection is really tiny and I would love to buy her cloth at White Company, but it is almost not possible.. due to so narrow choice. And please, please offer more wool sweaters for the winter time for children, now it is mainly cotton mixed with wool and % of wool is very low. Can you make it 50/50? And again thank you for your great quality!!!!

24-Apr-2017
I love your brand, the simplicity of it and luxery feeling that it gives because of the quality of the products as wel as the whole brand experience you provide. Thank you!
It would be very nice if you could produce more cloth for children between 7 and 12 years old, as the current choice is really tiny. I wrote it in my comments already.
It would be also nice if you could desig a winter duvet sets for children from flannel material instead of cotton. The cotton duvet sets are extrimely suitable for the spring and summer but in the winter they are too cold.
I am sure that there is a huge market for it!

24-Apr-2017
I love your brand, the simplicity of it and luxery feeling that it gives because of the quality of the products as wel as the whole brand experience you provide. Thank you!
It would be very nice if you could produce more cloth for children between 7 and 12 years old, as the current choice is really tiny. I wrote it in my comments already.
It would be also nice if you could desig a winter duvet sets for children from flannel material instead of cotton. The cotton duvet sets are extrimely suitable for the spring and summer but in the winter they are too cold.
I am sure that there is a huge market for it!

24-Apr-2017
I love your brand, the simplicity of it and luxery feeling that it gives because of the quality of the products as wel as the whole brand experience you provide. Thank you!
It would be very nice if you could produce more cloth for children between 7 and 12 years old, as the current choice is really tiny. I wrote it in my comments already.
It would be also nice if you could desig a winter duvet sets for children from flannel material instead of cotton. The cotton duvet sets are extrimely suitable for the spring and summer but in the winter they are too cold.
I am sure that there is a huge market for it!

Read more
No Comment
31 Hour(s) ago

Brass Bead Tassel Bracelet

Service
Product

Service rating : The White company have always provided an excellent service, items delivered very quickly and always packaged beautifully.
Product: The bracelet was lovely,will be ordering it in the grey.

No Comment
33 Hour(s) ago

Wrap Front Maxi Dress

Service
Product

Service rating : This is the second time we have ordered goods from the White Company and the original order has been lost somewhere between to White Company and Hermes. The item was successfully delivered when it was resent via DPD. We presume that the original order was either never sent or lost by Hermes. Either way it is a very poor experience for the customer, especially as it has happened twice in a row.
Product: Perfect fit, excellent quality.

Read more
Thank you for taking the time to leave us with your comments. This certainly isn't usual for us and I can assure you that this has been passed on to the relevant team to investigate. We would hate for this to happen again. Should you require anything further then please do not hesitate to contact me.

Thanks, Beckie
34 Hour(s) ago

Mustique Hand Wash

  • Customer also reviewed:
  • Mustique Bath & Shower Gel
  • Gift box
Service
Product

Service rating : Very good
Product: Lovely

No Comment
34 Hour(s) ago

Flowers Signature Candle

  • Customer also reviewed:
  • Flowers Hand & Nail Gift Set
Service
Product

Service rating : Delivery was super quick - it even got delivered on good Friday!!
Product: Smells amazing, highly recommend it

No Comment