Luxury bed linen, bedding and quality home accessories
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Service rating : Prompt dispatch, well packaged.Product: This is for a present, it looks nice but I can't comment any more.
Service rating : I have written to customer service services 3 times in the last 2 weeks with a particular complaint and they have not responded at all apart from sending me an email confirming they would respond in 72 hours! I am a loyal White company customer for many years and I am appalled at this service. I have followed up by phone and was left on a loop for over an hour at a time. This experience has definitely put me off the White Company.Product: Considering returning due to service levels
Service rating : Saw what I wanted in your Exeter shop and ordered it on line.Product: Loved the feel of these but as they are a Christmas present, I can't tell if they will be excellent or not.
All items purchased as gifts. Had i bought them in store they would have been wrapped beautifully and put in a nice bag. The box they arrived in looked cheap and certainly not nice enough to present as a gift, meaning extra wrapping required. Very disappointed with presentation.
Service rating : I phoned to place an order for delivery to the US when I was having difficulty with ordering gifts on-line and was dealt with by Tiberius who was both friendly and helpful, going over my order to reiterate that everything was as per my online order. The Customer services Team keep you up-to-date enabling you to track your order before and after it is dispatched.Product: Looks good in our conservatory.
Service rating : They were extraordinarily helpful and kind to me. They helped me with my problem and couldn't do enough. Wonderful service! Thank you so muchProduct: This smell is perfect for Christmas and makes the house smell divine!
Service rating : Delivered very promptly after I had orderedProduct: Beautifully made and very stylish-looking.
Service rating : My pinboard was damaged so a replacement was sent but i had to struggle to the post office with the damaged one to return it which during the Christmas period was time consuming & inconvenientProduct: it is ok but not the greatest quality that i would expect for that price
Service rating : Excellent serviceProduct: Good quality
Service rating : Beautifully wrapped goods arrived in a very compact box, also with return envelopes provided! I also want to thank staff on the phone, so polite. I always recommend & will be back!Product: Pretty design.
I also want to say that every child's jersey that I have purchased from you, has been handed down through the other grandchildren, they have all been very good quality!
prompt delivery and sensible, neat packaging. well done
Service rating : Still haven't received items after constant chasing and no communication !Product: Still not received so can't !
Service rating : Prompt deliveryProduct: Very pretty
Service rating : Very Good Company with excellent productsProduct: I love the quality of the goods and would definitely shop again with The White Company and highly recommend them to friends and family.
Service rating : Thw pillow case split at the seam after 2 washes. I contacted customer services via email after spending 7 minutes on hold. I never received a redone do in the end I took the pillow case back to a store. This was not very convenient as I am 9 months pregnant and wanted to avoid a busy Christmas shopping centre.Product: The stitching all came apart after 2 washes.
Service rating : Goods arrived promptltProduct: Unfortunately didn't like the enormous hood so returned. Dn't see the point of having hoods on robes.
Service rating : All round good service with lovely girls to help
When I'm in difficultyProduct: I have bought these for gifts as my friend loves the citrus smells
and of course everything is so beautifully wrapped. It is expensive
but if you shop when the offers are there it makes a big difference
Service rating : It was easy to order and the goods were delivered promptlyProduct: These have been purchased as a present yet to be given. From just the feel the quality seems to be first class
Service rating : Always polite but invariably long wait at the tills.Product: I buy a lot of your cashmere and general knitwear. Nothing else as you tend to design hot tall women and I'm only a little over 5ft. Maybe have two different lengths
Service rating : Quick, efficient and kept updated with expected delivery times, very good for this busy time of year.Product: Usually go for a fairy but thought a change was due. Simple and elegant, very pleased.
I am still waiting on the order . It had not arrived. I have phoned many times, but given up as never get to speak to an agent. I have emailed , and received the 72 hour SLA and that's it.
I am one of your best customers, as I spend a significant amount of money with yourself. I usually love the service, but unfortunately not this time. It's Xmas , we expect delays , but no response is not great is it. Please can you refund my order.
Delighted with the items, quick delivery.
Good service and delivered promptly
First class! Delivered within 48 hours and securely packaged. Best online delivery service I have experienced.
No reply to an email to customer service after 8days regarding a serious fault with pillar candle
Service rating : Service was very goodProduct: Really nice sweater for the festive season
Service rating : Order received on time and well packaged.Product: Lovely throw and superb quality. Exactly what I was looking for!
Dealt with efficiently and bonus was that my £10 voucher and the 20% discount were both accepted for the same shop.
Service rating : My delivery was signed for by my work colleague. She text me to let me know it would be waiting for me the next day. As soon as I lifted the box I could tell it was empty as I knew what should have been inside. My heart sank to find the box empty. I know this is not really The White Companies fault as it must be the courier. I've never had a problem before. You did however send a replacement straight away which I appreciated. Thank youProduct: This is a most beautiful serving dish. It looks even better than the online pic. I am sure my daughter will love it.
Service rating : Service excellent. I placed my order by telephone and te staff to whom I spoke were most helpful. The parcel arrived beautifully packed and surprisingly fast.Product: I have been buying this soap for several years , both for my own use and for presents. I think it is lovely especially with the matching dishes.10-Dec-2016Good and clear descriptions of all the products.
Service rating : Quick and easy process ordering the itemProduct: A Christmas present
Service rating : Arrived very promptly as described.Product: As shown in the pictures.
My parcel is not delivered to the destination and the customer service call is useless. I was put on hold for over 10 minutes and no one is near to help out on the issue.
Service rating : Delivered in reasonable timeProduct: Nothing
Service rating : I used a voucher online for a purchase but the purchase was less than the voucher but did not receive the difference back.Product: Very good quality, my baby is only 8 months so not worn it yet as bought bigger size
Service rating : Practically perfect in every way!Product: Quality material and very cute product
Service rating : The staff at white company were fantastic the delivery was diabolicalProduct: Great Christmas gifts
Service rating : Compleretly reliable as always. prompt deliveryProduct: Slightly strange cut and the quality of denim is not as good as I would expect from The White Company. Comfortable to wear though
Excellent website, promptly delivered and beautifully wrapped and packaged (and that was without saying it was a gift).
Service rating : Slight hiccough with address but soon fixedProduct: So Soft
I have always had excellent customer service both online and in store.
I thought i would recieve my items quicker
Service rating : Arrived on time, well packed.Product: Lovely fragrance that fills the bathroom when I shower! good lather as well.
Faster turn around would have been excellent
Service rating : prompt deliveryProduct: not very attractive as a Christmas wrapping
Service rating : Easy ordering. Prompt deliveryProduct: Sorry, this is a Xmas gift so product not tested yet
Service rating : Arrived promptly and well packedProduct: Had trouble taking the bung out of the scent diffuser
Service rating : Good service and arrived very quickly.Product: This dressing gown is lovely and just what I wanted. It is very well made and the colour (pale grey/pink) is perfect. Really it's the quality that stands out as so much on offer these days is very poorly made and not good value. Based on this I would buy from The White Company again.
Service rating : Bought everything with discount so only problem is you sell out of goods very quickly as all items are so popular.Product: Such good quality, so soft and looks pure class
Service rating : The service is always superb!!! I often call if I have issues with my voucher codes online and it's always a delight to speak to the representatives; friendly and professional. They seem to have great product info as well. If a representative doesn't know much about an item, they are always honest and seek help from another colleague. on the Recruitment team!Product: Beautiful smell! Warm and welcoming once it has spread across the room. My home never smells ordinary with The White Company scents :))