The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 97961 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
3 Minute(s) ago

Star Travel Pouch

  • Customer also reviewed:
  • Pebblegrain Leather Make-up Case
  • Zip Back Textured Jumper
Service
Product

Service rating : Prompt dispatch, well packaged.
Product: This is for a present, it looks nice but I can't comment any more.

No Comment
29 Minute(s) ago

Supreme Long Hair Faux Fur Throw

  • Customer also reviewed:
  • Florence Housewife Pillowcase - Single
  • Florence Duvet Cover
Service
Product

Service rating : I have written to customer service services 3 times in the last 2 weeks with a particular complaint and they have not responded at all apart from sending me an email confirming they would respond in 72 hours! I am a loyal White company customer for many years and I am appalled at this service. I have followed up by phone and was left on a loop for over an hour at a time. This experience has definitely put me off the White Company.
Product: Considering returning due to service levels

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No Comment
29 Minute(s) ago

Gingham Pyjama Bottoms

  • Customer also reviewed:
  • Sleep Rib Henley Top
Service
Product

Service rating : Saw what I wanted in your Exeter shop and ordered it on line.
Product: Loved the feel of these but as they are a Christmas present, I can't tell if they will be excellent or not.

No Comment
31 Minute(s) ago

Winter Star Tealights - Set of 4

  • Customer also reviewed:
  • Winter Pillar Candle
  • Winter Star Garland
  • etc.
Service
Product

All items purchased as gifts. Had i bought them in store they would have been wrapped beautifully and put in a nice bag. The box they arrived in looked cheap and certainly not nice enough to present as a gift, meaning extra wrapping required. Very disappointed with presentation.

No Comment
43 Minute(s) ago

Silver Birch Tree with Hessian Base (Pre lit)

  • Customer also reviewed:
  • Mercury Fluted Tealight Holder - Small
  • Silver Beaded Snowflake
  • etc.
Service
Product

Service rating : I phoned to place an order for delivery to the US when I was having difficulty with ordering gifts on-line and was dealt with by Tiberius who was both friendly and helpful, going over my order to reiterate that everything was as per my online order. The Customer services Team keep you up-to-date enabling you to track your order before and after it is dispatched.
Product: Looks good in our conservatory.

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No Comment
48 Minute(s) ago

Large Winter Botanical Pillar Candle

  • Customer also reviewed:
  • Winter Tealights - Set of 12
Service
Product

Service rating : They were extraordinarily helpful and kind to me. They helped me with my problem and couldn't do enough. Wonderful service! Thank you so much
Product: This smell is perfect for Christmas and makes the house smell divine!

No Comment
59 Minute(s) ago

Fine Stripe Crew Neck Jumper

Service
Product

Service rating : Delivered very promptly after I had ordered
Product: Beautifully made and very stylish-looking.

No Comment
1 Hour(s) ago

Pin Board

  • Customer also reviewed:
  • Lace Shell Top
Service
Product

Service rating : My pinboard was damaged so a replacement was sent but i had to struggle to the post office with the damaged one to return it which during the Christmas period was time consuming & inconvenient
Product: it is ok but not the greatest quality that i would expect for that price

No Comment
1 Hour(s) ago

Lumi Sleepbag 2.5 TOG

  • Customer also reviewed:
  • Reindeer Fairisle Jumper (1-6yrs)
Service
Product

Service rating : Excellent service
Product: Good quality

No Comment
1 Hour(s) ago

Girls Bear Face Hoodie (2-6yrs)

  • Customer also reviewed:
  • Bear Ears Cardigan
  • Glitter Spot Leggings
  • etc.
Service
Product

Service rating : Beautifully wrapped goods arrived in a very compact box, also with return envelopes provided! I also want to thank staff on the phone, so polite. I always recommend & will be back!
Product: Pretty design.
I also want to say that every child's jersey that I have purchased from you, has been handed down through the other grandchildren, they have all been very good quality!

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No Comment
2 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Egyptian Bath Mat
  • Lumi Face Bib
Service
Product

prompt delivery and sensible, neat packaging. well done

No Comment
2 Hour(s) ago

Leather Heart Travel Case

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Still haven't received items after constant chasing and no communication !
Product: Still not received so can't !

No Comment
2 Hour(s) ago

Small Antiqued Jewelled Snowflake

  • Customer also reviewed:
  • Antiqued Jewelled Flower
Service
Product

Service rating : Prompt delivery
Product: Very pretty

No Comment
2 Hour(s) ago

Luxury Quilted Pillow Protectors

Service
Product

Service rating : Very Good Company with excellent products
Product: I love the quality of the goods and would definitely shop again with The White Company and highly recommend them to friends and family.

No Comment
2 Hour(s) ago

Gingham Housewife Pillowcase

Service
Product

Service rating : Thw pillow case split at the seam after 2 washes. I contacted customer services via email after spending 7 minutes on hold. I never received a redone do in the end I took the pillow case back to a store. This was not very convenient as I am 9 months pregnant and wanted to avoid a busy Christmas shopping centre.
Product: The stitching all came apart after 2 washes.

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No Comment
2 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : Goods arrived promptlt
Product: Unfortunately didn't like the enormous hood so returned. Dn't see the point of having hoods on robes.

No Comment
2 Hour(s) ago

Lime & Bay Bath & Body Gift Set

  • Customer also reviewed:
  • Flowers Bath Foam Decanter
  • Lime & Bay Soap
Service
Product

Service rating : All round good service with lovely girls to help
When I'm in difficulty
Product: I have bought these for gifts as my friend loves the citrus smells
and of course everything is so beautifully wrapped. It is expensive
but if you shop when the offers are there it makes a big difference

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No Comment
2 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Egyptian Bath Mat
Service
Product

Service rating : It was easy to order and the goods were delivered promptly
Product: These have been purchased as a present yet to be given. From just the feel the quality seems to be first class

No Comment
2 Hour(s) ago

Lace Up Sleeve Jumper

Service
Product

Service rating : Always polite but invariably long wait at the tills.
Product: I buy a lot of your cashmere and general knitwear. Nothing else as you tend to design hot tall women and I'm only a little over 5ft. Maybe have two different lengths

No Comment
3 Hour(s) ago

Vintage Jewel Star Treetopper

  • Customer also reviewed:
  • Winter Signature Candle
Service
Product

Service rating : Quick, efficient and kept updated with expected delivery times, very good for this busy time of year.
Product: Usually go for a fairy but thought a change was due. Simple and elegant, very pleased.

No Comment
3 Hour(s) ago

Cotton Storage Bag - Large

  • Customer also reviewed:
  • Newcombe Ceramic Toothbrush Holder
Service
Product

I am still waiting on the order . It had not arrived. I have phoned many times, but given up as never get to speak to an agent. I have emailed , and received the 72 hour SLA and that's it.
I am one of your best customers, as I spend a significant amount of money with yourself. I usually love the service, but unfortunately not this time. It's Xmas , we expect delays , but no response is not great is it. Please can you refund my order.

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No Comment
3 Hour(s) ago

Mercury Dome Tealight Holder - Small

  • Customer also reviewed:
  • Sparkle Bud Garland
  • Mercury Pillar Candle Holder
  • etc.
Service
Product

Delighted with the items, quick delivery.

No Comment
3 Hour(s) ago

Flowers Bath & Body Miniatures

Service
Product

Good service and delivered promptly

No Comment
3 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Fine Silver Photo Frame 4 x 6”
  • Star Fairy Lights – 30 bulbs
Service
Product

First class! Delivered within 48 hours and securely packaged. Best online delivery service I have experienced.

No Comment
3 Hour(s) ago

Dot & Lace Nightie

  • Customer also reviewed:
  • Winter Pillar Candle
  • Noir Votive Candle
  • etc.
Service
Product

No reply to an email to customer service after 8days regarding a serious fault with pillar candle

No Comment
3 Hour(s) ago

V Neck Ribbed Panel Jumper

Service
Product

Service rating : Service was very good
Product: Really nice sweater for the festive season

No Comment
3 Hour(s) ago

Eldon Throw

Service
Product

Service rating : Order received on time and well packaged.
Product: Lovely throw and superb quality. Exactly what I was looking for!

No Comment
3 Hour(s) ago

Winter Tealights - Set of 12

  • Customer also reviewed:
  • Winter Signature Candle
  • Orange Grove Tealights - Set of 12
Service
Product

Dealt with efficiently and bonus was that my £10 voucher and the 20% discount were both accepted for the same shop.

No Comment
3 Hour(s) ago

Large Porto Stoneware Heart Oven Dish

Service
Product

Service rating : My delivery was signed for by my work colleague. She text me to let me know it would be waiting for me the next day. As soon as I lifted the box I could tell it was empty as I knew what should have been inside. My heart sank to find the box empty. I know this is not really The White Companies fault as it must be the courier. I've never had a problem before. You did however send a replacement straight away which I appreciated. Thank you
Product: This is a most beautiful serving dish. It looks even better than the online pic. I am sure my daughter will love it.

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No Comment
3 Hour(s) ago

White Lavender Heart Soap

  • Customer also reviewed:
  • White Lavender Hand Wash
  • White Lavender Bath & Shower Gel
  • etc.
Service
Product
Latest
Service
Product

Service rating : Service excellent. I placed my order by telephone and te staff to whom I spoke were most helpful. The parcel arrived beautifully packed and surprisingly fast.
Product: I have been buying this soap for several years , both for my own use and for presents. I think it is lovely especially with the matching dishes.

10-Dec-2016
Good and clear descriptions of all the products.

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No Comment
3 Hour(s) ago

Luxury hotel robe

Service
Product

Service rating : Quick and easy process ordering the item
Product: A Christmas present

No Comment
3 Hour(s) ago

Ombre Longline Jumper

Service
Product

Service rating : Arrived very promptly as described.
Product: As shown in the pictures.

No Comment
3 Hour(s) ago

Reindeer Booties

  • Customer also reviewed:
  • Gift box
Service
Product

My parcel is not delivered to the destination and the customer service call is useless. I was put on hold for over 10 minutes and no one is near to help out on the issue.

No Comment
3 Hour(s) ago

Easy-Care Cotton Housewife Pillowcase

  • Customer also reviewed:
  • Easy-Care Cotton Duvet Cover
Service
Product

Service rating : Delivered in reasonable time
Product: Nothing

No Comment
4 Hour(s) ago

Striped Knit Hoodie

Service
Product

Service rating : I used a voucher online for a purchase but the purchase was less than the voucher but did not receive the difference back.
Product: Very good quality, my baby is only 8 months so not worn it yet as bought bigger size

No Comment
4 Hour(s) ago

Snowman Collared Sleepsuit

  • Customer also reviewed:
  • Ticking Stripe Dungarees
Service
Product

Service rating : Practically perfect in every way!
Product: Quality material and very cute product

No Comment
4 Hour(s) ago

Mini Diffusers Collection

Service
Product

Service rating : The staff at white company were fantastic the delivery was diabolical
Product: Great Christmas gifts

No Comment
4 Hour(s) ago

Symons Skinny Jeans

Service
Product

Service rating : Compleretly reliable as always. prompt delivery
Product: Slightly strange cut and the quality of denim is not as good as I would expect from The White Company. Comfortable to wear though

No Comment
4 Hour(s) ago

Verveine Hand & Nail Cream

  • Customer also reviewed:
  • Verveine Soap
Service
Product

Excellent website, promptly delivered and beautifully wrapped and packaged (and that was without saying it was a gift).

No Comment
4 Hour(s) ago

Essential Cashmere Hat

  • Customer also reviewed:
  • Spa Restore Luxury Hand & Body Balm
  • Spa Relax Super Glow Body Oil
Service
Product

Service rating : Slight hiccough with address but soon fixed
Product: So Soft

No Comment
4 Hour(s) ago

Honeycomb Wrist Warmers

  • Customer also reviewed:
  • Honeycomb Sparkle Scarf
  • 3ft Potted Spruce Christmas Tree
  • etc.
Service
Product

I have always had excellent customer service both online and in store.

No Comment
4 Hour(s) ago

Lime & Bay Mini Home Scenting Set

Service
Product

I thought i would recieve my items quicker

No Comment
4 Hour(s) ago

Verveine Bath & Shower Gel

Service
Product

Service rating : Arrived on time, well packed.
Product: Lovely fragrance that fills the bathroom when I shower! good lather as well.

No Comment
4 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Egyptian Bath Mat
  • Snowman Collared Sleepsuit
Service
Product

Faster turn around would have been excellent

No Comment
4 Hour(s) ago

Silver Kraft Wrapping Paper - 10m

  • Customer also reviewed:
  • Sparkle Ribbon Box - Set of 4
Service
Product

Service rating : prompt delivery
Product: not very attractive as a Christmas wrapping

No Comment
4 Hour(s) ago

Honeycomb Wrist Warmers

Service
Product

Service rating : Easy ordering. Prompt delivery
Product: Sorry, this is a Xmas gift so product not tested yet

No Comment
4 Hour(s) ago

Winter Mini Home Scenting Set

Service
Product

Service rating : Arrived promptly and well packed
Product: Had trouble taking the bung out of the scent diffuser

No Comment
4 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : Good service and arrived very quickly.
Product: This dressing gown is lovely and just what I wanted. It is very well made and the colour (pale grey/pink) is perfect. Really it's the quality that stands out as so much on offer these days is very poorly made and not good value. Based on this I would buy from The White Company again.

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No Comment
4 Hour(s) ago

Snowy Penguin & Lumi Bear Pyjamas

  • Customer also reviewed:
  • 2016 Bear Comforter
  • Indy Elephant Rattle
Service
Product

Service rating : Bought everything with discount so only problem is you sell out of goods very quickly as all items are so popular.
Product: Such good quality, so soft and looks pure class

No Comment
4 Hour(s) ago

Fir & Berry Refresh Spray / Garland Spray

  • Customer also reviewed:
  • Vintage Jewel Star Treetopper
Service
Product

Service rating : The service is always superb!!! I often call if I have issues with my voucher codes online and it's always a delight to speak to the representatives; friendly and professional. They seem to have great product info as well. If a representative doesn't know much about an item, they are always honest and seek help from another colleague. ���� on the Recruitment team!
Product: Beautiful smell! Warm and welcoming once it has spread across the room. My home never smells ordinary with The White Company scents :))

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No Comment