Luxury bed linen, bedding and quality home accessories
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : From ordering, receiving a confirmation email, receiving a delivery track, and receiving my order within 3 days is excellent.Product: The Boucle Jumper is beautifully soft, and the sizing is right. Very happy. It's more for Winter than Summer, so I haven't worn it yet.
Service rating : REALLY FAST AND EFFICIENTProduct: FANTASTIC PILLOW
Service rating : You are always very fast to reply on an order given and to keep me orientated as to when to expect the delivery.Product: Beautiful design
Service rating : Website showed items were out of stock. Emailed the company who said there was a glitch on the website. Had to order over the phone.Product: Very capacious. Holds two ks feather duvets and has room for pillows too. The only thing I was slightly worried about was maybe the handles wouldn't be able to support the weight.
Service rating : Quick deliveryProduct: Very pleased. Excellent quality as usual.
Service rating : Delivery timescales was to long. It took over a week for the carrier to deliver.Product: Nice pillows. Possibly a bit softer than I expected them to be.
Service rating : Products despatched quickly and nicely wrappedProduct: Good quality fabrics and well-made, sizing fits my son perfectly
Service rating : The item arrived quicklyProduct: There is an obvious defect in the pattern of the base (most of base has a crackle glaze but there is one quite big part that doesn't) so it needs to be ruturned
Service rating : Excellent speedy deliveryProduct: Wonderful soft toy my grandson adored it ! I thought I bit more could be made of his face i.e. a nice big eye and mouth.
Service rating : Great as alwaysProduct: Look good, dry quickly, perfect for our bathroom
Service rating : Rated poor due to delivery choice. Carrier did not wait for door to be answered and just left the parcel.Product: Returned
Service rating : efficientProduct: comfy
Delivered on time and in perfect condition. Website easy to use
Service rating : quick deliveryProduct: have had 2 before so new what to expect
Service rating : I love White Company but I wish it was free returns like oasis and other companies. I use them a lot because I can take parcel back to my local spar shop.
Wished you'd get my name right as well . Alistair Whitehouse-Jones is my ex husband . My name is Julie Whitehouse-Jones .Product: Love it
Easy to navigate the website, excellent communications and swift despatch
Customers should be able to return products which do not suit or not of different quality when received etc
Service rating : Always expertProduct: Sleeves slightly tight but might relax on washing. Lovely shape and material.19-Jul-2017Excellent. Easy to use19-Jul-2017Excellent. Easy to use19-Jul-2017Excellent. Easy to use19-Jul-2017Excellent. Easy to use
Service rating : Fantastic so helpful and quick deliveryProduct: The colour isn't very exiting mabe more mink in it as it looked a bit bland grey
Service rating : Quick delivery, good communicationProduct: Lovely quality just as described
Service rating : ExcellentProduct: Excellent products and fantastic service19-Jul-2017Excellent
Really good service so quick
Service rating : The two items ordered arrived very well packed and quickly.Product: I did like the sweatshirt but it was very large for size 12. I was therefore disappointed and had to return it. It was too baggy.
As always Claire gives amazing knowledgable service. Always smiley and efficient even when very busy in the store. What an asset .
Service rating : Easy to use website and super fast deliveryProduct: Nice jumper - can dress it up or down
Service rating : Parcel arrived when it said it would and was packed beautifully in a box not a bag.Product: After 3 washes the pyjamas have lost their shape, disappointing!
Service rating : GoodProduct: To shirt style is fine but the white colour of this t shirt is different to the white of the short sleeved t shirt. It has a cheaper look to it, and is on the verge of a pale grey which makes it look like it has less quality. Still feels nice but the white is not a nice white.
Very quick and exact
Service rating : You always get a first class service.Product: The fit is perfect and it is a lovely weight so hangs very well.
Service rating : Arrived on date specifiedProduct: Perfect fit and great quality
Service rating : PromptProduct: Very comfortable, soft and cool.
Service rating : Great website and delivery.Product: Lovely light duvet for a 2.5 year old.
I don't know the name ot the assistant in the Liverpool store who helped me with my purchase, but she was so friendly and extremely helpful and I will be happy to visit the store again because her customer service skills were excellent...the whole experience was a real pleasure - thank you
Service rating : Great service, fast shippingProduct: Excellent quality
Excellent service and really helpful friendly staff
Service rating : This candle was replacing one I bought in store - completely intact packaging but glass cracked all way round damsel.Product: Absolutely beautiful fragrance. But it doesn't look like candle wax is filled into glass container very well - gaps?
Service rating : So quick, spot-on and beautifully presented as alwaysProduct: Good value
Service rating : I love TWC products but it needs to sort out it's pricing policy. I'm not a VIP customer with a 15percent off card, sent through the post, and then 20 percent off appears regularly, especially at weekends and holidays.Product: Completely unusable as backs were stuck and when you tried to pull them off the wire of the earring bent. I received a full refund.
Service rating : Smooth sailing - excellent that my VAT got returned too!Product: super soft!
Service rating : Quick service with the ability to track your items.Product: Gorgeous summer dress that will become a classic dress that will last for years.
Service rating : Delivered fast, packed wellProduct: Does what it says
Despatch was slow. My son also had slow despatch with ordered goods.
the dispatch of my item and ordering was very good. It was disappointing that the delivery driver let them down.
Although I still don't know that the parcel was delivered!
The product you have replaced was bought for us as a Christmas present from a member of our family who frequently shops at the White Company online. When the item became faulty we took it to the Winchester branch to ask what could be done about it. The supervisor's first reaction was to infer that it may have been purchased at your Bicester outlet and was probably a 'second' and would only change it on production of the original receipt. Following a number of emails to the customer service department it was decided to replace the item.
Service rating : very efficientProduct: lovely and soft
I ordered three items to send to friends for the arrival of their new baby. I requested for them all to be sent in a gift box. Two items were dispatched in the gift box. I was told the 3rd item would be sent separately (which I wasn't happy about), so I let our friends know. We were then told there wasn't any of the 3rd product left in stock so it couldn't be sent. Disappointing all round.
The whole experience in dealing with your company is always pleasurable. The goods arrive on time. They are beautifully packaged-- and able to be opened without any effort!
Service rating : Very swift and easy, no hassleProduct: Smell lovely and packaged brilliantly
Service rating : Excellent service. Delivered quickly.Product: Not opened the bedding yet as we are moving house.