The White Company Reviews

Consumer ratings of The White Company

Feedback for www.thewhitecompany.com has been compiled from 73621 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
23 Minute(s) ago

Linen Pocket Shirt

Service
Product

Service rating : Overall service from this company is very good.
Product: I like the shirt but it didn't quite fit so went back with a request for next size./ Size not available until May. It is a little irritating when a product is advertised and then not available. Generally . when you order an item it is because you want it NOW ,not in several weeks time.

Read more
No Comment
34 Minute(s) ago

Circular Pendant Necklace

  • Customer also reviewed:
  • Twin Ring Necklace
Service
Product

I visited Cardiff shop to view the 2 necklaces I ordered. Only one style in stock,so I had to order nothin order to compare. It would be great if you offered free returns or click and collect service as now I either have to make a trip into Cardiff to return item or pay for return postage . Thanks

No Comment
52 Minute(s) ago

Herringbone Linen Dress

Service
Product

Service rating : Fast delivery for an online purchase and great in-store customer service.
Product: A lovely, easy to wear dress - good quality linen and very stylish. Roll on summer!

No Comment
53 Minute(s) ago

Amelie Vase

Service
Product

Service rating : Very good
Product: Such a beautiful vase.

No Comment
1 Hour(s) ago

HEART BABY BLANKET

Service
Product

Service rating : I used the White Company online service and was delighted with the efficiency and my item reached Australia within I week of order. Also very easy to use . Would definitely use again.
Product: I had the blanket sent to Australia as a gift so did not see the item. However I received an email with huge praise for the blanket. Recipient said it is beautiful.

Read more
No Comment
3 Hour(s) ago

Langley Ottoman Mankin Natural, One Size

Service
Product

Service rating : Efficient and good service
Product: Product excellent, slight difficulty putting on the feet

No Comment
4 Hour(s) ago

Embroidered Neck Long Nightie

Service
Product

Service rating : Timely delivery and great quality
Product: Fits really well - great quality

No Comment
5 Hour(s) ago

Brushed Ink Print Scarf

  • Customer also reviewed:
  • Curved Hem Sleeveless T-Shirt
  • Leather Bracelets
  • etc.
Service
Product

Service rating : Prompt delivery and easy returns if required.
Product: Bit expensive for a scarf, but with 20%discount I thiught I would teat myself!

No Comment
6 Hour(s) ago

Annabella Floral Velour Robe

  • Customer also reviewed:
  • Aurora Floral Short Pyjamas
  • Fluffy Mouse Slipper
  • etc.
Service
Product
Latest
Service
Product

Service rating : Delivered extra time, beautiful xxxxx
Product: Excellent and beautiful, granddaughter loves them

27-Apr-2015
It's a pleasure to shop at The White House

Read more
No Comment
6 Hour(s) ago

Flowers Hand & Nail Cream

  • Customer also reviewed:
  • Waterfall Cardigan
Service
Product

Service rating : The staff are friendly, the delivery was rapid, and I have no complaints!
Product: We love the Flowers range immensely. The only thing that could be improved is having a handbag-sized hand cream in the range (as you used to do). Also, if you were able to manufacture a scent in the Flowers range, we would all use it!

Read more
No Comment
6 Hour(s) ago

Mercury Bud Vase S/2

  • Customer also reviewed:
  • Mercury Pebble Tealight Holder
  • Seychelles Hand & Nail Set
Service
Product

Service rating : Items delivered very quickly .
Product: Very nice but surprised to see how small they were.

No Comment
6 Hour(s) ago

Flowers Body Lotion

  • Customer also reviewed:
  • Flowers Diffuser
  • HOLLOWFIBRE PILLOW MED/F STD
Service
Product

Service rating : Quick delivery
Product: Beautiful scent, very happy with product

No Comment
6 Hour(s) ago

A-Line Jersey Dress

Service
Product

Service rating : Parcel came very promptly
Product: Dress was very nice and good quality however I am returning it as the colour was a bit different, also I didn't find the style very flattering

No Comment
6 Hour(s) ago

Stripe Pocket Linen Cardigan

  • Customer also reviewed:
  • Textured Cardigan
Service
Product

Always excellent in quality, service and swift delivery, even to off- mainland islands.

No Comment
6 Hour(s) ago

Broderie Jersey Dress

  • Customer also reviewed:
  • Classic Plimsole
Service
Product

Service rating : Very good and swift
Product: Very good and comfortable

No Comment
7 Hour(s) ago

Embroidered PJ Bottoms

Service
Product

Service rating : Quick & efficient
Product: But being returned - material thicker than I wanted.

No Comment
7 Hour(s) ago

Flowers Body Lotion

Service
Product

Service rating : Ordered online, which was easy. Got a prompt response when enquiring about returning item.
Product: Liked the consistency of the body lotion, but not the scent - reminded me too much of old fashioned talcum powder.

No Comment
7 Hour(s) ago

Cropped Lounge Joggers

  • Customer also reviewed:
  • Slim Lounge Jersey Trousers
Service
Product

Service rating : Consistently excellent, although these feedback methods I find not very useful or specific. It doesnt encourage people to comment and its not so clear.
Product: Super soft, comfortable fit and very cosy.

No Comment
7 Hour(s) ago

Flowers Bath & Shower Gel

  • Customer also reviewed:
  • Lavender Bath & Shower Gel
Service
Product

good

No Comment
7 Hour(s) ago

Anastasia Poplin Shortie

  • Customer also reviewed:
  • Lace Bubble
Service
Product

Service rating : Always excellent
Product: Normally quality is of the highest standard but I was extremely disappointed with the poor quality of the 2 baby garments purchased on line. They looked extremely cheap and not value for money at all.

No Comment
7 Hour(s) ago

Herringbone Linen Dress

Service
Product

Service rating : Delivery was Very quick and packaging excellent.
Product: Really beautiful material and style. Good fit. Only downside is the price I can only afford White Company clothes a limited number of times during the year.

No Comment
7 Hour(s) ago

JEMIMA PUDDLEDUCK

  • Customer also reviewed:
  • Sleeveless Striped Dress
  • Striped Jersey Dress
  • etc.
Service
Product

Service rating : Great service as usual-delivered on time and well packed- the gift box was a good buy.
Product: Disappointed- expected it to be white not cream and illustrations seemed very pale in colour.

No Comment
7 Hour(s) ago

Aurora Floral Nightie

  • Customer also reviewed:
  • Broderie Jersey Dress
  • Coco Floral Top
  • etc.
Service
Product

The service is fine and website good but I would like if returns could be free as offered by most other websites and it would be much better to be able to use collect + too.

No Comment
8 Hour(s) ago

Bow Knitted Dress

  • Customer also reviewed:
  • Broderie Shortie
  • CHARLTON D/CVR SGL
  • etc.
Service
Product

Service rating : The only thing with WC is the return service. It's not easy to return and not free. So when I order wrong size I don't return the item.
Product: Nice quality

Read more
Your feedback regarding the returns service is appreciated and I am sorry to learn that you needed to return your White Company clothing. I would like to thank you for your comments, I have passed these on to our Management Team for review.

Hannah
8 Hour(s) ago

Jersey Maxi Skirt

  • Customer also reviewed:
  • Sweatshirt
Service
Product

Service rating : good service - quick response when I queried something
Product: pleased with this purchase

No Comment
8 Hour(s) ago

Seychelles Home Scenting Set

  • Customer also reviewed:
  • Seychelles Tea Lights S 12
  • Wild Mint Signature Candle
Service
Product

Service rating : I ordered home fragrances online - really easy with prompt delivery.
Product: A good introduction to the home fragrance range - I use the Seychelles body care products but was unsure whether the scent would transfer reliably into home fragrance. The candle and diffuser are fab but the spray less so

Read more
No Comment
8 Hour(s) ago

Herringbone Linen Dress

Service
Product

Easy to order and very prompt delivery

No Comment
8 Hour(s) ago

Merino Long Cardigan

Service
Product

Service rating : Wish that service was replicated elsewhere
Product: High quality

No Comment
8 Hour(s) ago

Herringbone Linen Dress

Service
Product

Service rating : Quick service, think the dress had been tried on before as it had makeup round the neck so obviously not checked thoroughly when it was returned
Product: Expensive for an unlined dress that is a bit see through but still loved it, feels good quality

No Comment
8 Hour(s) ago

Long Jersey Dress

Service
Product

Service rating : nO COMPAINT
Product: very good

No Comment
8 Hour(s) ago

Chunky Stitch Cardigan

Service
Product

Service rating : prompt, and always very customer focused
Product: very pleased with fit and versatility to be worn with most stuff

No Comment
8 Hour(s) ago

LUXURY FAUX FUR BEAN BAG LRG

Service
Product

Service rating : Service of the company is great but delivery company not the best. I have order with the next day delivery as my daughter had birthday on the day of delivery. I left a massage to leave in the shed. They didn't leave as I asked and finally delivered next day. So its disappointing that you paying for next delivery and they not delivering on the exact day. Most of the delivering companies giving you time of delivery 2 hours slot and phone number. This company had only automatic service.
Product: Very nice. My daughter enjoys a lot.

Read more
No Comment
8 Hour(s) ago

Verveine Candle

  • Customer also reviewed:
  • Verveine Home Spray
Service
Product

I have no problem with The White Company, the problem lies with Yodel. Two attempts to deliver have failed - I order online from other companies who use DPD and deliver to the same address and have never encountered a problem. It also proved difficult to contact Yodel via telephone.

Read more
Thank you for taking the time to talk with me today.
As discussed, your comments have been passed on to the couriers as well as our management teams. I can confirm that your replacement order will be delivered tomorrow. Please don't hesitate to contact me if you have any further concerns and I will do all I can to help.

Christine
8 Hour(s) ago

Flowers Hand Wash

  • Customer also reviewed:
  • Flowers Home Spray
Service
Product

Service rating : Always first class
Product: Love this product. Makes me feel happy.

No Comment
8 Hour(s) ago

Detail Linen Vest

  • Customer also reviewed:
  • Sleeveless Tunic
Service
Product

Service rating : No problems with service.
Product: Lovely

No Comment
8 Hour(s) ago

Curved Hem Neck T-shirt

  • Customer also reviewed:
  • Mercury Bud Vase S/2
  • Mercury Pebble Tealight Holder
  • etc.
Service
Product

Service rating : Arrived quickly and nicely packaged, as always from White Company.
Product: Flattering shape, though on the large side. Haven't washed it yet.

No Comment
8 Hour(s) ago

HYDRO COTTON RIB F/CLTH

  • Customer also reviewed:
  • Panel Linen Dress
  • Waffle Double Faced Robe
Service
Product

Service rating : Easy ordering, quick delivery and easy return and refund for item sent back.
Product: Very absorbent and soft.

No Comment
8 Hour(s) ago

White Lavender H&N Cream

  • Customer also reviewed:
  • White Lavender Home Spray
Service
Product

Service rating : Quick delivery. Goods well packaged.
Product: Beautiful scent, feels lovely on my hands.

No Comment
9 Hour(s) ago

7/8th Jean

  • Customer also reviewed:
  • Curved Hem Longline T-Shirt
  • Curved Hem Swing Jersey Tunic
  • etc.
Service
Product

Service rating : having delivery issues - frustrating
Product: Has yet to arrive due to delivery problems

Read more
We pride ourselves on our high levels of service and I am concerned to learn about your shopping experience. I would love to have the chance to discuss this with your further and I have tried to contact you this morning; as I was unable to reach you I have sent you an email. I look forward to hearing from you soon.

Hannah
9 Hour(s) ago

Stoneware Oil Pourer

Service
Product

Service rating : Very good
Product: Bought to give away - looks v nice

No Comment
9 Hour(s) ago

Long Sleeve T-Shirt

  • Customer also reviewed:
  • Twin Ring Necklace
Service
Product

Service rating : Had to wait a little but worth it
Product: Very good - nice to see them back as had them before

No Comment
9 Hour(s) ago

Chunky Colourblock Jumper

  • Customer also reviewed:
  • Denim Short
  • Layering Vest
Service
Product

Service rating : still waiting for one product to become available
Product: lovely

No Comment
9 Hour(s) ago

Verveine Diffuser

  • Customer also reviewed:
  • White Lacquer Wastepaper Bin
Service
Product

Service rating : Very quick delivery.
Product: Fragrance not as pronounced as I'd hoped. Has very little effect in quite a small bathroom.

No Comment
9 Hour(s) ago

Long Tie Waist Cardigan

Service
Product

Service rating : Always efficient and arrives when they say. Thank you.
Product: Really pleased with the quality. Beautiful elegant shape. Looks great with white jeans!

No Comment
9 Hour(s) ago

Classic Plimsole

  • Customer also reviewed:
  • Jersey Band Linen Trousers
  • Zip Detail Jersey Joggers
Service
Product

Service rating : Items delivered promptly
Product: Good

No Comment
9 Hour(s) ago

Boys Check Shirt Multi,2-3 yrs

Service
Product

Service rating : Very quick
Product: Good fit

No Comment
9 Hour(s) ago

Heart Soap Plate

  • Customer also reviewed:
  • Silver Plated Jewellery Box
  • White Lavender Heart Soap
Service
Product

Service rating : Fine
Product: Finw

No Comment
9 Hour(s) ago

Lace Trim Nightie

Service
Product

Service rating : Very efficient as usual.
Product: Very pretty and comfortable.

No Comment
9 Hour(s) ago

Perfect Linen Candle

  • Customer also reviewed:
  • Waffle Cotton Robe (WH)
  • Waffle Double Faced Robe
Service
Product

Service rating : The service is good. Things arrive nicely packaged
Product: Good quality as are all of the white Company candles. I do wish I could get the winter fragrance all year though, not just in winter.

No Comment
9 Hour(s) ago

Slub Pocket Vest

  • Customer also reviewed:
  • Stripe Pocket Linen Cardigan
Service
Product

Service rating : fast & efficient service. Quality products.
Product: Not too short. Fits to size.

No Comment