Luxury bed linen, bedding and quality home accessories
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Service rating : Cost me £26.00 to return some items as don't live near a store and there is no free returns.... Even mulberry give free returns !!!!!
PLEASE ADJUST THIS AS A REAL PUT OFF BUYING AGAINProduct: Just did not like as to much beige in it and did not look like that online, so returned
Service rating : Order processed quickly and delivery was timely.Product: We bought this as a gift for a friend's new baby and it was very well received
Service rating : As always excellent serviceProduct: Good quality bought in the sales however, would not have paid full price
Service rating : Very quickProduct: Lovely quality. Perfect size19-Apr-2014Really like the quality of the goods although I tend to wait for the special offers before buying as they can be pricey. Very contemporary classics which last several seasons. Can we have some more taupe/browns. A lot of the previous seasons have been lots of blues/greys.
It is incredibly quick and I love how all the items arrive in their package brans new.
Service rating : I love your stuff, but the pilling on some items is just beyond belief, and for the prices you charge, should be addressed pretty quicklyProduct: I'm never happy with the sizing, I'm often a medium, but sometimes a small
Service rating : Excellent speed of delivery and ordered on line which was trouble free and easyProduct: Lovely pyjama bottoms good quality and pretty design
Service rating : A superb, reliable, company.Product: Wonderful, high quality, towels - absolutely love the purple smoke.
Service rating : Really prompt delivery.Product: Looks absolutely adorable and lovely quality.
Service rating : Good fast customer serviceProduct: Beautiful material
I am very satisfied with the service, it was quick and efficient. Particularly given that I live outside the UK.
Service rating : Staff in Cheltenham store helpful as alwaysProduct: The style didn't suit me - I need a more fitted shape. There were a lot of gathers under the bust which made me look bigger than I am,
Service rating : Excellent service and quality itemsProduct: Fab
Service rating : Great products, delivery very efficient.Product: Nice big size, very soft and fluffy
Service rating : Efficient.Product: Warm, and stylish. Good value in the sale.
Service rating : Very quick. Well packaged.Product: Good value. Smells great.
Service rating : quick despatch,nice packagingProduct: great dress for summer,flattering style
Quick, excellent service as always.
Service rating : GoodProduct: Just what I wanted
I had some issues trying to change recipient and delivery address from a previous address I had saved - took several attempts before it corrected, very frustrating. Also, I paid VAT on a shipment coming to Canada where I also had to pay Canadian taxes at imports. Some online retailers deduct VAT so outside of the UK you don't get taxed twice.
Service rating : very prompt delivery and great packagingProduct: Usual excellent quality and fit
Service rating : As always great efficient service.Product: Quality feel t shirt.
Service rating : Well packed. Arrived within a few days.Product: See through material, poor fit.
Service rating : Have been a customer since the nineties, have always been able to rely on the quality, service has always been excellent, from ordering on the phone to in store.Product: great quality, but they where a little too tight. They were a nice length. Had to return in store. will try a 12!
Service rating : service very good as usual and promptProduct: smell good
Service rating : The staff in the Brighton store are always extremely helpful. Janine was able to order the items I wanted and have them delivered direct to my home. Fast despatch as always.Product: I loved this t-shirt but unfortunately it was too long in the body for me (I'm 5'2")
Service rating : Consistently excellentProduct: Really cute! Great quality.
Service rating : Easy to use website. Perfect productsProduct: Exactly what I wanted18-Apr-2014Lovely products. Excellent quality18-Apr-2014Lovely products. Excellent quality
Service rating : fast efficient serviceProduct: gorgeous jumper, lovely quality
Service rating : Excellent service, really easy to use site, good looking and a quick delivery.Product: Fabulous value for money.
Service rating : Fast and efficient and well packaged.Product: Lovely quality
Service rating : I found the company extremely efficient regarding delivery. The quality of the products are excellent and the way to return goods when not suitable is very encouragingProduct: Lovely materials, verynhappy with mt choice.
Service rating : Always meet my expectations.Product: Love that they are that little be different. Hoping to re-create that continental ambience in my garden this summer.
Service rating : Shop assistant was so helpful and gave good adviceProduct: Lovely shape and fit and looks great with white.
Service rating : Item arrived fairly quickly, but I had ordered several things and they did not fit or did not like, I don't live near a store and I had to pay £26.00 to return as you offer no free returns and I had to cover the cost of the items.... £26.00 is not acceptable. Please offer free returns like other companies.Product: Waste of money as so see through, very thin material. Sent back18-Apr-2014Service rating : Offer free returns have just spent £26.00 to send items back as have to cover cost of items. RidiculousProduct: See through, very thin material
Service rating : Generally very good, some descriptions could be better. i.e. weight of fabric for trousers.Product: I think a two way zip would have made this garment perfect. i.e. it could be opened from the bottom as well as the top - leaving the top button still done up. It would have made for a comfortable garment without the top flap "flapping when open.
Service rating : Overall service very good but was very frustrated to find I couldn't swop the size of an item at one of your franchises.Product: Size wrong
Service rating : As always spot onProduct: As always, your products are exactly what I wanted and exactly as described. Thanks for having such lovely things.
Service rating : I really appreciate a notification when you receive my postal return. And I do NOT return items often.Product: Lovely light weight wool scarf that goes with all my nautral white company clothes. Linen drawstring trouser and colour block knitwear all from last year.
Service rating : Prompt serviceProduct: Favourite product from White Company.
Service rating : Alwats friendly and efficient without being pushyProduct: Very nice sweater - good quality
Excellent service and wonderful items
Service rating : Very easy to find what I want on the siteProduct: I love the freshness of this candle
Service rating : Arrived very quickly.Product: Beautiful quality linen shirt very wearable.
Service rating : I think your service is very good.Product: Bought this for my granddaughter to wear at Easter, it looks very good quality.
Service rating : Easy to useProduct: Very disappointed. Not worth the money. If you have outsourced this product from another company then I wouldn't use them again.
Service rating : Very friendly and efficient staff,good delivery service and ale assure to deal withProduct: The jacket fits well ,the style very elegant when zipped up,and smart casual when slightly open. A good buy.18-Apr-2014Appreciate the mail outs,happy the regular products are always available, ie t shirts, cardigans etc. love the candles.
Service rating : Delivery sometimes is super fast, sometimes takes ages. Inconsistent.Product: A bit too thin.
Service rating : Fast and efficient.Product: The fit was poor - much too big so, sadly I had to return it.
Service rating : Prompt delivery even to CyprusProduct: Excellent value for money