The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 93014 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
11 Minute(s) ago

Ledbury Stripe Duvet Cover

Service
Product

Service rating : International delivery a little slow
Product: The product is exactly what is expected of white company

No Comment
19 Minute(s) ago

Seychelles Bath & Body Gift Set

Service
Product

Service rating : Fast and efficient delivery, Very good packaging.
Product: This fragrance has become my favourite and have been using it for at least 4 years . The Discount voucher came at the right time as I was running low on both shower gel and body lotion,

No Comment
22 Minute(s) ago

Cambridge 4 Way Stretch Trousers

Service
Product

Service rating : delivery is always prompt and refunds quickly processed
Product: I hated the the stiff fabric

No Comment
38 Minute(s) ago

Short Silk Nightie

Service
Product

Service rating : No problem, good as always
Product: I have bought this item before and been very happy with the size, quality and longevity, however this season it is too small. Promise it's not me!

No Comment
48 Minute(s) ago

Essential Double Layer T-Shirt

  • Customer also reviewed:
  • Luxury Blend Long Sleeve T-Shirt
Service
Product

Love everything about the white company and your service is always superb.

No Comment
53 Minute(s) ago

Cashmere Curved Hem Jumper

Service
Product

Service rating : Item arrived quickly but had to return as shape didn't suit me- their customer service (in store) was second to none.
Product: It is beautifully soft but the shape didn't suit me so I unfortunately had to return the item but as always the White company's customer service was excellent!

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No Comment
1 Hour(s) ago

Supreme Luxury Down Topper

Service
Product

Service rating : No communication on the whereabouts of my product. It arrived late despite paying for next day delivery (including the fact it was ordered on a saturday)
Product: Too warm and bulky, never stays in place, comes off the sides of the bed (and my mattress is a Vi-Spring) standard thickness.

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No Comment
1 Hour(s) ago

Neat Crew Neck Jumper

Service
Product

Service rating : Efficient delivery
Product: Arrived very wrinkled

No Comment
1 Hour(s) ago

Multi Rib Swing Cardigan

Service
Product

Service rating : Arrivedpromptly and beautifully presented. Thank you.
Product: Ďelighted with my long navy cardigan. Soft and luxurious and very stylish. Love it!

No Comment
1 Hour(s) ago

Knitted Joggers

Service
Product

Service rating : Delivered as promised
Product: I had previously tried my daughter`'s pair so was confident re size/fits.

No Comment
2 Hour(s) ago

Autumn Diffuser

Service
Product

Service rating : beautiful items and quality 1st class
Product: a beautiful fragrance on a chilly autumn morning

No Comment
2 Hour(s) ago

Turn Up Trousers

Service
Product

Service rating : Quick delivery. Well packaged
Product: I love the cut and feel of these trousers. Expensive, but the 20% discount was a good incentive to buy

No Comment
2 Hour(s) ago

Jersey Roll Neck

  • Customer also reviewed:
  • Essential Vest
Service
Product

Service rating : Sometimes quite a wait for products to become available,but always beautifully packed.
Product: FEels very.comfortable and nice colour

No Comment
2 Hour(s) ago

Soft and Light Breathable Pillow

Service
Product

Service rating : Prompt and efficient
Product: Feels like down. Easy to plump up.

No Comment
2 Hour(s) ago

**NO DESCRIPTION**

  • Customer also reviewed:
  • Lancaster Oxford Single Pillowcase
  • Lancaster Fitted Sheet
  • etc.
Service
Product

helpful on the phone and quick delivery and good website.

No Comment
2 Hour(s) ago

Ballet Slippers

Service
Product

Service rating : Always beautifully wrapped and informed delivery service.
Product: Products are always true to photographs. Just what I wanted for travelling away. Doesn't take up much space in a suitcase but I can still be stylish and comfortable at the end of the day.

No Comment
3 Hour(s) ago

Chesterton Cushion Cover

Service
Product

Service rating : QUICK DELIVERY AS ALWAYS
Product: EXCELLENT COVERS, DISSAPOINTED TO BE TOLD THAT THE LINE IS BEING DICONTINUED ,AS ONLY MENTIONED AS NOT BEING AVAILABLE ONLINE WHEN PURCHASED.

No Comment
3 Hour(s) ago

Breakfast in Bed Tray

Service
Product

Service rating : Good service but expected product to arrive a bit quicker
Product: Expensive but worth it. Looks really nice. Good quality. Nice for special occasions. Eg, breakfast in bed on your partners birthday.

No Comment
3 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Seychelles Tealights - Set of 12
  • Spa Restore Luxury Hand & Body Balm
  • etc.
Service
Product

Service rating : Fast service, well packaged
Product: Lovely items - my daughter-in-law loves them, so I know I never go wrong on any presents for her.

No Comment
3 Hour(s) ago

200TC Egyptian Cotton Flat Sheet

  • Customer also reviewed:
  • 200TC Egyptian Cotton Deep Fitted Sheet
Service
Product

Quick delivery and goods as expected

No Comment
3 Hour(s) ago

White Duck Feather and Down Duvet 13.5 Tog

  • Customer also reviewed:
  • Reversible Vermont Bath Mat
Service
Product

Service rating : Always polite and helpful
Product: It looks good but not yet put to use because of illness (and age)

No Comment
4 Hour(s) ago

Flowers Diffuser

Service
Product

Service rating : Email confirmation received straight away confirming my order and kept up to date on delivery.
Product: The first time I bought the Flowers diffuser I was really impressed with the scent, however, I have just purchased another one and it doesn't smell at all. Very disappointed!!!

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No Comment
4 Hour(s) ago

Unisex Waffle Terry Robe

  • Customer also reviewed:
  • Egyptian Cotton Towels - Pearl Grey
Service
Product

Service rating : Very fast, efficient service.
Product: Excellent quality.

No Comment
4 Hour(s) ago

Winter Indulgence Candle

Service
Product

Service rating : Bought online. Very straightforward.
Product: Bought £125 candle for friends birthday and she's thrilled.

No Comment
4 Hour(s) ago

Monmouth Stripe Fitted Sheet

  • Customer also reviewed:
  • Monmouth Oxford Pillowcase - Single
  • Monmouth Stripe Duvet Cover
Service
Product

Could not check out on line so I had to order on the phone .

No Comment
4 Hour(s) ago

Santorini Linen Oxford Pillowcase

  • Customer also reviewed:
  • Santorini Linen Duvet Cover
  • Santorini Linen Flat Sheet
  • etc.
Service
Product

as ever, impeccable !

No Comment
4 Hour(s) ago

Fern Print Scarf

Service
Product

Service rating : Excellent service
Product: I love the delicate silk and very pretty pattern

No Comment
4 Hour(s) ago

Heart Soap Plate

  • Customer also reviewed:
  • Pebblegrain Leather Make-up Case
  • Gift box
Service
Product

I paid for delivery in 3 days for a friends 80th present and it arrived 10 days later after her birthday. Sent an email to complain only got a generic reply back. Not good enough. Arrogant

No Comment
4 Hour(s) ago

Pretty Lace Bralet

  • Customer also reviewed:
  • Pretty Lace Boy Shorts
  • Pretty Lace Boy Shorts
Service
Product

The wrong item was sent. I sent two e-mails and received no response. Eventually I received a general e-mail asking me to phone. When I did, I was kept waiting for 10 minutes. While the person I spoke to was efficient, I didn't not receive a satisfactory apology.

No Comment
5 Hour(s) ago

Shawl Collar Hydrocotton Unisex Robe

Service
Product

Service rating : Absolutely delighted with both the service , and the quality of the garment I ordered .
Product: See aabove

No Comment
5 Hour(s) ago

Flowers Body Lotion

Service
Product

Service rating : Speedy delivery
Product: Quite difficult to get out of the container but lotion excellent

No Comment
5 Hour(s) ago

Seychelles Mini Home Scenting Set

  • Customer also reviewed:
  • Seychelles Tealights - Set of 12
Service
Product

Service rating : Quick delivery & able to locate whether they had been dispatched.
Product: It was a present for a college & she was thrilled with them.
Thank you.

No Comment
5 Hour(s) ago

Arthur Fox Terrier Soft Toy

  • Customer also reviewed:
  • Hydrocotton Baby Robe
  • Little Warrior Bear Sleeping Bag 2.5 Tog
  • etc.
Service
Product
Latest
Service
Product

Appalling service. Shopped online on a Wednesday for Saturday gift delivery, but the items were delivered a week later! Was not informed until the items arrived of the warehouse issues! Really really really bad. Complete disregard for the customer when they obviously knew of the issues - should have been told way ahead of time. No reply within 24 hours - as promised - when emailing. They also promised to provide £20 of white company vouchers which they sent to an old address! I informed them of this via email, and still NOTHING, no response, absolutely nothing. Appalling.

30-Sep-2016
It's ok, but let down by shocking customer service and timely execution of delivery.

30-Sep-2016
It's ok, but let down by shocking customer service and timely execution of delivery.

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No Comment
5 Hour(s) ago

Autumn Signature Candle

Service
Product

Service rating : Prompt service and friendly, helpful people when I had to contact customer services.
Product: Lovely smell, but the quality of the candle was not as good as I would have expected, with a lot of shrinkage of the wax from the sides of the glass.

No Comment
5 Hour(s) ago

Triangle Poncho

Service
Product

Service rating : I didn't mark it as excellent as I had to phone to enquire whether my order had been received as I hadn't received an acknowledgement for my order.
Product: Gorgeously soft wool and very useful for cooler days.

No Comment
5 Hour(s) ago

Wild Mint Diffuser

  • Customer also reviewed:
  • Seychelles Home Spray
  • Ballet Slippers
  • etc.
Service
Product

Service rating : Prompt delivery, packaged well
Product: Lovely smell that I can smell anytime I walk near the kitchen. Love the White container also

No Comment
6 Hour(s) ago

Fine Easel Frame 5x7"

Service
Product
Latest
Service
Product

Service rating : Smooth as silk
Product: A nice product

30-Sep-2016
ok

Read more
No Comment
6 Hour(s) ago

Superga Plimsolls

Service
Product

Service rating : Quick efficient service as always
Product: Love them they are so comfortable and look great

No Comment
6 Hour(s) ago

Grey Gingham Flannel Pyjamas (1-6yrs)

  • Customer also reviewed:
  • Paw Print Pyjamas (1-6yrs)
  • Swan Lake Pyjamas (1-6yrs)
  • etc.
Service
Product

The server was not very quick.. I have done the same order 2 times because somehow the basket was empty

No Comment
6 Hour(s) ago

Ribbed Slouchy Jumper

Service
Product

Service rating : Helpful staff when ordering and good delivery of article.
Product: I do like this jumper, although I find it a little too voluminous.

No Comment
6 Hour(s) ago

200TC Egyptian Cotton Fitted Sheet

Service
Product

Service rating : Satisfactory
Product: It is too big for my king bed. I even remeasured the bed and the dimensions of the mattress are exactly those specified for this product. Yet the "fitted" sheet is extremely baggy. I'm more than a little unimpressed.

No Comment
6 Hour(s) ago

Sleeveless Boiled Wool Cardigan

Service
Product

Service rating : I didn't alive that returns were not free. This was disappointing as the size of the box meant postal costs were exhorbitant, it further necessitated a round trip of 12 miles to the store to return
Product: I wear a lot of WC clothing and loved the style, fit and colour of this coat. I thought the fabric didn't look as though it would particularly stand the test of time. It already looked as though it would wear through in place and might 'pil'.

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No Comment
6 Hour(s) ago

9 Aperture Fine Wooden Frame

  • Customer also reviewed:
  • Fine Wooden Frame 8 x8”
Service
Product

Easy to order and quick delivery

No Comment
6 Hour(s) ago

Neat Crew Neck Jumper

  • Customer also reviewed:
  • Pomegranate Diffuser Refill
Service
Product

Service rating : This is under my husband's name which was supposedly changed some years ago!,
Product: Neackline a little to high. Need a thin rib edge. Colour not a true representation on line.

No Comment
6 Hour(s) ago

Bella Bunny Mat

Service
Product

Service rating : Couldn't be faulted
Product: Better than expected

No Comment
6 Hour(s) ago

Sleeveless Silk Blouse

Service
Product

Service rating : Quick, efficient
Product: Lovely blouse for any occasion. Highly recommended.

No Comment
6 Hour(s) ago

Flowers Bath Foam Decanter

  • Customer also reviewed:
  • Flowers Signature Candle
Service
Product

Service rating : Quick dispatch and delivery, made even better by the discount code!
Product: This has been bought as a present, so cannot review it yet!

No Comment
6 Hour(s) ago

Alpaca Faux Fur Bobble Hat

Service
Product

Service rating : Website easy to use. Good communication via emails about update of my order.
Product: Warm, nice and soft! The bobble is cute and is stylish!

No Comment
6 Hour(s) ago

Rectangular Jumper

Service
Product

Service rating : Very good. Pleasant and efficient.
Product: Stylish and unusual. Good quality guaranteed.

No Comment
6 Hour(s) ago

Essential Vest

Service
Product

I ordered an item on the 10th September to take away on the 16th. On the 12th I was wondering why I hadn't received an email confirming my order. I tried phoning every hour and waited for more than ten minutes every time but never got through. I tried to get through at different times of the day, for three days! Eventually I got through and a lady said they had problems with their systems and would look into my order. The woman couldn't explain why it hadn't been processed and said it would definitely be on its way now. My order eventually arrived on Saturday, once I had left for my trip! I have never had issues with service before or getting through. This is not the type of service I expect from The White Company!

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No Comment