The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 116525 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
32 Minute(s) ago

Faux-Fur Slipper Boots

  • Customer also reviewed:
  • Iris Diffuser
Service
Product

Service rating : None
Product: The boots were way too small for the sizing, the quality of the material was poor and they were more like slippers than slipper boots - very disappointed. These were returned.

No Comment
45 Minute(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Great service and delivery time too.. easy to order
Product: Great quality

No Comment
2 Hour(s) ago

European Down Duvet 4.5 Tog

  • Customer also reviewed:
  • Savoy Duvet Cover
Service
Product

Service rating : always reliable. We have made numerous orders and have never had any problems. Delivery is fast even coming here to France. Would not now use anyone else. Thank you
Product: Very good value for money. Nice fluffy duvet at reasonable price

No Comment
4 Hour(s) ago

Cambridge 4 Way Stretch Trousers 30"

  • Customer also reviewed:
  • Oxford 4 Way Stretch Trousers
Service
Product

Service rating : I was out when the parcel was delivered and it was put behind my dustbin rather than delivered to a neighbour which would have been safer. The card telling me where it was had fallen underneath a chair so it was luck that I found it that day.
Product: A good fit but I don't like the hook and eye fastening at the waist and would prefer a button.

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No Comment
5 Hour(s) ago

Stitch Detail Side Zip Tunic

  • Customer also reviewed:
  • Lace up Suede Trainers
  • Cashmere Curved Hem Jumper
Service
Product

Service rating : The website is easy to use and delivery service is good
Product: Just love the quality and design

No Comment
6 Hour(s) ago

Lace Bodice Nightie

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Very good service
Product: Nothing

No Comment
7 Hour(s) ago

Double Row Cord Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Petersham Housewife Pillowcase
  • Petersham Duvet Cover
Service
Product

Service rating : As always, prompt, well packaged.
Product: Poor might seem a bit harsh, but this set isn't good either. Looks nice out of the packet but unlike other White Company duvet covers is very hard to iron and looks wrinkled after the slightest use. The cotton still feels nice and if you don't mind the crinkled, scruffy look you may be happy. If, like me, you want your bed to look crisp this isn't the one to choose.

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No Comment
7 Hour(s) ago

Anchor Stripe Slippers

  • Customer also reviewed:
  • Indy Elephant Paper Mobile
  • Katy Kitten Comforter
Service
Product

Service rating : This was a present and there was no facility for putting in a message to the recipient. So I had to write them a separate email to let them know a parcel was coming thus spoiling the surprise and I presume they got the receipt with prices on too!!
Product: Haven't seen them they were s present

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No Comment
7 Hour(s) ago

Soft and Light Breathable Duvet

  • Customer also reviewed:
  • Soft & Light Breathable Pillow
Service
Product

Service rating : Excellent service. Beautifully presented.
Product: The duvet is everything you described and so light and comfortable.

No Comment
7 Hour(s) ago

Easy Iron Egyptian Cotton Deep Fitted Sheet

Service
Product

Service rating : Quick & efficient as always.
Product: Great quality good depth to fit over deep mattress & topper.

No Comment
7 Hour(s) ago

Cashmere Textured Hooded Tunic

Service
Product

Service rating : Delivery on time, beautifully packaged. Lovely experience dealing with white company
Product: Excellent quality and style. I have not worn it yet but tried it on and is very good. Roll on the cold weather

No Comment
8 Hour(s) ago

Avignon Print Duvet Cover

  • Customer also reviewed:
  • Avignon Print Housewife Pillowcase
Service
Product

Ordering process was straight forward. Delivery quick without any issues.

No Comment
8 Hour(s) ago

Super-Soft Ultra Wash Duvet

Service
Product

Service rating : Prompt delivery
Product: Excellent product. I already have a summer 4 tog one which I love. I was looking for a 13.5 for winter but bought 10.5 as this was the thickest. It's actually far more lightweight and warmer than my usual (cheaper) 13.5 tog duvet. I love it!

No Comment
8 Hour(s) ago

Stripe Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Little Lamb Socks - Set of 3
  • Gingham Sleepsuit
Service
Product

Always arrives quickly and the clothes are of good quality.

No Comment
8 Hour(s) ago

Winter Diffuser Refill

  • Customer also reviewed:
  • Seychelles Diffuser Refill
  • White Geranium Diffuser
Service
Product

First class service

No Comment
8 Hour(s) ago

Seychelles Signature Candle

  • Customer also reviewed:
  • Flowers Signature Candle
Service
Product

Shipping charges are too high

No Comment
8 Hour(s) ago

Flowers Diffuser Refill

Service
Product

Service rating : God service
Product: Love this smell, have these diffusers all around my house

No Comment
8 Hour(s) ago

Seychelles Signature Candle

  • Customer also reviewed:
  • Seychelles Diffuser
  • Seychelles Bath & Body Gift Set
  • etc.
Service
Product

Prompt delivery
Gorgeous products

No Comment
8 Hour(s) ago

Reversible Heart Baby Blanket

  • Customer also reviewed:
  • Kimbo Sheering Sleepsuit
  • Gift box
Service
Product

Service rating : Easy to navigate the site and delivery was very quick
Product: Soft and so pretty

No Comment
9 Hour(s) ago

Chambray Embroidered Dress (1-6yrs)

Service
Product

Purchase swiftly done, delivery very efficient

No Comment
9 Hour(s) ago

Harley Highland Cow Medium Toy

Service
Product

Service rating : Arrived very quickly in excellent packaging.
Product: Delightful!

No Comment
9 Hour(s) ago

Bear Ears Cardigan

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Very efficient
Product: As item was a gift I. cannot comment on the item.

No Comment
9 Hour(s) ago

Gingham Housewife Pillowcase

  • Customer also reviewed:
  • Gingham Bedlinen Set
Service
Product

Service rating : Always great!
Product: They look beautiful, they feel beautiful. (12 year old son's bed.)

No Comment
9 Hour(s) ago

Mayfair Oxford PIllowcase - Set of 2

  • Customer also reviewed:
  • Soft & Light Breathable Pillow
  • Soft & Light Breathable Pillow
  • etc.
Service
Product

Service rating : Nothing
Product: No

No Comment
9 Hour(s) ago

Vintage Etienne Bedspread

Service
Product

Service rating : Extremely fast and efficient.
Product: wonderful bed clothes

No Comment
10 Hour(s) ago

Evie Floral Pyjamas - Set Of Two (1-12yrs)

  • Customer also reviewed:
  • London Applique Slippers
Service
Product

Service rating : No problems here.
Product: Beautiful pyjamas, the quality is high and they've become my daughters favourite pyjamas.

No Comment
10 Hour(s) ago

Le Creuset Oval Casserole Dish - 27cm

Service
Product

Service rating : Fantastic x
Product: Everything!! Love love love the white company x beautiful products fast delivery ��

No Comment
10 Hour(s) ago

Knitted Patchwork Baby Blanket

Service
Product

Service rating : Quick and easy to order on line
Product: Lovely blanket for a newborn

Colour lovely and quality fab

No Comment
10 Hour(s) ago

Leather Biker Boots

Service
Product

Service rating : I have always found the white company staff very helpful, both in their shops and online.
Product: They look great but it's hard to get my 'slim' feet in to them.

No Comment
10 Hour(s) ago

Floating Heart Necklace

Service
Product

Service rating : Easy to order quick delivery.
Product: Arrived as described. Seems to be reasonable quality for a reasonable price.

No Comment
10 Hour(s) ago

Tractor Print Pyjamas (1-12yrs)

  • Customer also reviewed:
  • London Printed Pyjamas
  • Winter Signature Candle
Service
Product

Service rating : Perfect service
Product: I love that they're not bright coloured. I still want my 4 year old to look 4.
Love the quality and print

No Comment
10 Hour(s) ago

Faux-Fur Slipper Boots

  • Customer also reviewed:
  • Cashmere Bedsocks
  • Lime & Bay Diffuser
Service
Product

Service rating : Good service
Product: Very comfortable

No Comment
10 Hour(s) ago

Heart Canvas Travel Pouch

  • Customer also reviewed:
  • Ribbed Tunic With Cashmere
  • Gift box
Service
Product

I have paid for the order to be gift wrapped and for express delivery. When the parcel didn't turn up, I was told that you couldn't get an express delivery for something that is gift wrapped, despite this being an offer on the website and the money taken off my payment card

No Comment
14 Hour(s) ago

Embroidered Top & Skirt Set (1-6yrs)

  • Customer also reviewed:
  • Jersey Heart T-shirt (1-6yrs) - Set of 2
  • Denim Shorts (1-6yrs)
  • etc.
Service
Product

Service rating : Delivery arrived well packaged and when expected
Product: Looks lovely quality...bought as a gift

No Comment
15 Hour(s) ago

Stripe Kimbo Sleepbag

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Excellent communications emails etc
Product: loved it and the packaging very positive response would use again very nicely done

No Comment
18 Hour(s) ago

Winter Fairy Nightdress (1-12yrs)

Service
Product

Service rating : Kept informed of delivery and product delivered within 2 working days.
Product: Beautiful nightdress. Fits my 3 year old daughter perfectly. Great quality and pretty design.

No Comment
21 Hour(s) ago

Silver Plated Large Jewellery Box

  • Customer also reviewed:
  • Silver Plated Heart Box
  • Lacquer Laundry Bin
  • etc.
Service
Product

The White Company were excellent but DPD your delivery service was awful. I paid for next day delivery, they couldn't deliver as I was out so I filled in the web page telling them where to leave the packages. They then try to deliver again but do not follow my instructions so do not deliver. They then try again and I was in my house the whole time watching the driver on the interactive map and then get a messages saying the item was refused which is not true. My doorbell did not even ring. I had to call the White Company as I was going away for a few weeks and DPD were going to deliver to a pick up place but they would only be there for 5 days and any alternative address I typed in was apparently not in their delivery area. You helped so much and had the items delivered to your Sloane street shop where I will be able to pick up on my return.

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No Comment
21 Hour(s) ago

Noir Diffuser

  • Customer also reviewed:
  • Noir Candle
  • Fragrance Diffuser Tray
Service
Product

Quick & efficient

No Comment
22 Hour(s) ago

Fair Isle Heart Cardigan (2-6yrs)

  • Customer also reviewed:
  • Cotton Gingham Dress (1-6yrs)
Service
Product

Service rating : Brilliant service in all aspects
Product: Gift not yet worn.

No Comment
23 Hour(s) ago

Cowboy Brave Bed Linen

  • Customer also reviewed:
  • Boys Bear Hat And Mitts Set (1-6yrs)
  • Stripe Jersey Dress
  • etc.
Service
Product

Service rating : Very good as was well informed on the delivery arrival
Product: Feels and looks lovely

No Comment
23 Hour(s) ago

Mariner Striped Pyjamas -Set of 2 (1-12yrs)

  • Customer also reviewed:
  • Tractor Print Pyjamas (1-12yrs)
Service
Product

quick and well packed

No Comment
23 Hour(s) ago

Goose Feather And Down Pillow

Service
Product

Service rating : Could not fault your service.

The whole process from ordering and delivering my order was superb!
Product: These pillows have certainly made a big difference to enjoying a good nights sleep.

They are so comfortable!

No Comment
24 Hour(s) ago

Cashmere Roll-Neck Jumper

  • Customer also reviewed:
  • Oxford Flannel Slim Leg Trousers
  • Autumn Diffuser
  • etc.
Service
Product

n/a

No Comment
25 Hour(s) ago

Cushion Pad

  • Customer also reviewed:
  • Goose Feather And Down Pillow
Service
Product

Poor service during return / replaced items

No Comment
25 Hour(s) ago

200 Thread Count Egyptian Cotton Housewife Pillowcase

Service
Product

Service rating : Very prompt delivery.
Product: Good value, just what was required.

No Comment
26 Hour(s) ago

Woodland Floral Sleepsuit

Service
Product

Service rating : Order arrived well within timeframe, easy to track its progress
Product: Delicately pretty and ideal gift for a newborn

No Comment
26 Hour(s) ago

Cashmere Sweatshirt Jumper

Service
Product

Service rating : Prompt delivery
Product: Amazing, couldn't wait to wear this amazing comfy sweater....I got both colours

No Comment
26 Hour(s) ago

Faux-Fur Slipper Boots

  • Customer also reviewed:
  • Faux-Fur Slider Slippers
Service
Product

Service rating : Fast delivery
Product: Not as generously sized as I expected, but comfortable. I have the bootee style slippers which are wonderful and expected these to be similar, which they are not.

No Comment
27 Hour(s) ago

Flowers Hand & Body Cream

Service
Product

Service rating : Easy and worry free
Product: I tried it when I was cruising with P & O and liked it very much

No Comment
27 Hour(s) ago

Winter Diffuser

Service
Product

Service rating : very good service
Product: very happy with our product thankyou look forward too seeing you catalogue thankyou

No Comment