Luxury bed linen, bedding and quality home accessories
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Easy to order online
Great service from the delivery companyProduct: Very comfortable and great value for money
Service rating : Always fast, easy to use and very efficient. Beautifully packaged and the individual 'breathable' bags, with handles, for storing pillows and duvets is especially appreciated. All in all, you thoroughly deserve your good reputation.Product: Very pretty though still in its bag. Am sure I'll like it as much as I do all The White Company goods I've bought over many years.
Service rating : Service is excellent. Cannot believe how quick orders are sent outProduct: Lovely thick large towels. I bought some last year and just wanted more.
Service rating : Delivery on time. No fussProduct: Beautiful made. Very good quality
Good prompt service
Service rating : NaProduct: Advert is misleading and £30 is ridiculous for a stand. A GIANT box with literally 100yrds of bubble wrap was used to deliver the tiny box that actually held the product.
The product was a nightmare to assemble and given the size of the box and the price... is have expected better
Service rating : Fast and efficientProduct: Beautiful finish - feels just heavenly to touch. Only disappointment is the size of the pillowcases - although I have a super king bed my pillows are standard so these are MASSIVE! It spoils the look a little and they are too awkward to alter - shame I couldn't choose the size but as it was a set this wasn't possible.
Service rating : Always kept well informed regarding the delivery statusProduct: Good value, good quality
Service rating : Friendly, fast service.Product: Simplicity, classic look.
Service rating : Quick and helpful response to a query.Product: Even at sale prices I think these are not good value for money. Especially when they are only half of a pyjama set!
Very well packaged and speedy delivery
Service rating : Good communicationProduct: Very pretty but practical too
Service rating : Always very goodProduct: I think quality is starting to drop, yet more pillowcases with seams not straight making them difficult to iron as perfect rectangles.
Dressing gown I bought before Christmas nowhere near as heavy and soft as one I already have.
Fast and professional
We are never disappointed by the Service We receive from The White
Company, goods always arrive safely within 2-3 days, substantially
packaged - what's not to like !
Service rating : Arrived on time.Product: Good quality cotton pyjama set in a nice presentation box. Ordered 3 pairs. Great if you get a bit not at night.
Service rating : Prompt, efficient, reliable service and deliveryProduct: Excellent quality
when youasked me to rate collection point delivery I could not tell which cross was high or low until I had pressed it thanks
They are always excellent at ensuring the customer is fully satisfied
Personal service good but I ordered the Butler tray from my i phone in response to an email re the White Co Sale. I would not have ordered this item had I known that it was not in the sale. Not only was my sale code not accepted but I could have ordered before Christmas using my 20% discount code. Disappointed and I will certainly not respond to Sale advertisements without careful reading of the small print.
Service rating : Nearly a month waiting for a parcel, two letters and an email ignored and I will keep writing until someone has the decency to get back to meProduct: Great quality
Service rating : User-friendly website for browsing and orderingProduct: I find that gift vouchers are the perfect way to mark a special event - on this occasion, the arrival of a new baby. Much as I would like to choose something specific, I'm sure the parents will appreciate being able to make their own choice in their own time.
Service rating : I always receive fabulous service from the White CompanyProduct: A beautiful stylish & eyecatching garment which i absolutely love.
Service rating : Fast delivery and regular discounts. I just wish that postal returns were free!Product: Lovely jumper but I was between sizes so it was returned. I have sonce spotted one of the jumpers from the Spring collection that is similar and that I will order instead.
Service rating : Both the store in Harrods and online shopping has an excellent services!Product: So comfy for my baby
Service rating : Over the years during which I've been shopping at the White Company (over a decade I think), I've seen quality fluctuate and recently steadily ging backwards while prices rose. Good design has been maintained but fabric type and composition and thickness, assembly, weave, much of that has gone backwards except perhaps for items over £200 which I don't buy. It's unfortunate and I am having to move onto other brands. Sizing also is grossly inconstant across items and even across a single range. The brand, to me, has become less value for money. Service remains good quality (packaging, delivery)Product: I haven't worn these out yet but they seem good.
Service rating : Prompt service.Product: I love the length.
Service rating : Great service as always both online and over the telephone. I always find The White Company a pleasure to deal with. Thank you! Product: Lovely jeans, fit as expected but will have to lose a bit more weight to make them fit better. Plenty of stretch in the material. Very pleased with these jeans. I chose size 10 and I am size 10-12 so they are a snug fit.
Service rating : Really good on time serviceProduct: This was ok - It was slightly damaged in the box but it was a heavy box so I'm sure it was just related to handling. I'm not sure about the tree, it looks a little odd but that could be because there are no decorations on it - I was going to send it back to be honest, but decided to give it a chance next year and if I don't like it go back to a real tree - its not poor but its not good either
Service rating : So easy to order online and very quick deliveryProduct: Lovely feel
Service rating : Easy to use website and to order on line. Speedy delivery.Product: Classy, simple, different and easy to wear. Love the three quarter sleeve which makes the dress versatile. Sized down am normally a size10 but size8 was a perfect fit.
Yesterday I purchased a room fragrancer and on taking this out of the packaging by the white top which was on the top but not attached to the glass bottle. The whole lot came out of the box together and then the bottle detached itself and smashed on my granite top.
Service rating : Excellent service thanksProduct: Lovely cotton, and needs very minimal ironing. Great fresh look and feels nice against your skin.
Service rating : Received in good timeProduct: Lovely jumper
Service rating : nothing to say really. nothing amazing - but did the job.Product: expensive for normal price but happy with sale price!
Excellent products and fast delivery. Am very happy
Service rating : Easy online purchasing and prompt delivery, nicely packaged.Product: Luxury. Everything I hoped it would be. Lovely and soft and comfortable.
Service rating : Prompt acknowledgement of order and ongoing communication. Arrived promptly too.Product: Lovely warm neutral colour. Good fit. Not overly keen on the ribbed neckline but like it enough otherwise to keep it.
Service rating : Quick,efficient,hassle freeProduct: Love it. Soft and silvery grey colour is clean and fresh and not a dull flat grey
Easy refund when needed, and extremely happy with quality, design and delivery of the item I eventually settled on.
Always excellent service.
Prompt delivery and lovely packaging.
I have not received these items after ordering on the 5th of January - a replacement order was sent out and surprise surprise I have not received it again 5 working days later. I am hugely disappointed in the white company I am a loyal customer and spend a lot of money with you guys but after this experience I think I will be shopping elsewhere. I've been told my order should be with me in another 5 working day- so I could have been waiting over 16 working days for this delivery. Such a shame as I do normally love your products and have shopped with you for years (mainly in shops) but have found your online shopping stressful and unreliable.
Service rating : Well packaged and quick deliveryProduct: Simple ordering and swift delivery. Haven't tried bedding yet. It am confident it'll be great quality. We run a b&b. Any chance of discount for multiple buys?
Easy to order, quick delivery
Poor aftersales - especially for a company selling relatively good quality products. Customer service was rather non-existent. My delivery went missing in the post and I had to chase this up. Ended up dealing with a customer service manager with an extremely bad attitude - would recommend she reads a book about customer service and how to talk to customers!
Service rating : massive delayProduct: company delayed then item out of stock
I tried to purchase a top new in on line and it would not allow me to. Although it said all sizes were in stock
Service rating : Quick and easy to order and click & collect very handyProduct: It's cute and good quality
Haven't received the items