Luxury bed linen, bedding and quality home accessories
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Service rating : Came in good time. Nice packaging.Product: Smells lovely and feels soft and nourishing.
Service rating : GreatProduct: Sleeves much too long and too narrow to be rolled up.Sent it back.
Service rating : Prompt delivery. Well packaged if a little too much.Product: Love the style. Haven't worn or washed it yet.
Service rating : Arrived as expected.Product: Lovely bracelet. Should be a bit smaller, or have a further hole to make it smaller if needed. Expensive for what it is but lovely.
Service rating : The whole transaction over the phone was efficient, pleasant, although I did have to wait a while on the phone. My patience was rewarded when my purchase arrived - a couple of days later!Product: I just love the colour - it is elegant and fitting for a little girl blessed with enthusiasm and joy when choosing something to wear. It is so pretty and I am so looking forward to giving it to her for her 5th birthday.
Service rating : Excellent service very quick delivery and well oackagedProduct: Although the dress is lovely I had to return as it was too big but have ordered an alternative style excellent quality thank you
Service rating : Website difficult to use.Product: Great value at £20 in the sale. It's a shame you can't change the bulbs though.
Service rating : I always turn to the White Company as first choice for bed linen as the quality is excellent and the service is always reliable. I also buy White Company room diffusers on a regular basis.Product: These are fine and good quality but not quite as good as the ones you used to sell which had thicker quilting. They are also a little on the large side for a standard pillow.
Service rating : The service is always good from this company although there has been issues recently of long waiting times when ringing them up which is quite unusual.Product: Love the shape and the quality.
Service rating : Arrived on time.Product: Good quality.
Excellent service, quick and easy website
Service rating : I experienced problems with the delivery service and felt very unhappy with the White Company's handling of the issue.Product: The quality and the simplicity.
Service rating : Great speedy service and I got free deliveryProduct: Looks great. Ideal present
Easy to order & quick delivery
Service rating : Always an excellent service online and in the store.Product: Feels soft and is made well. Everyone wants it!
Website was very slow and poor, it was difficult to pay for the item despite many attempts.
Service rating : As usual no complaints what so ever!Product: loose fittting and seems bulky - but I bought it for winter so I am keeping it!
Service rating : From order to quick delivery. An excellent service - thank you The White Company - will be returningProduct: Bought as a birthday present. She was delighted with the gift - everything smelled fabulous!
Service rating : Quick deliveryProduct: Good quality, soft towel
Service rating : Beautiful products. Very quick delivery.Product: Beautiful pyjamas and excellent value in the sale. They had quick a strong smell when they arrived but this vanished after the first wash.
Service rating : Unable to get through on the phone, gave up after hanging on for over half an hour. I didn't receive a confirmation email despite putting in the correct email address and just wanted to confirm the order had gone through. I also wanted to ask for the order information to be excluded as the products were a gift for a friend but unfortunately by the time I got through, after waiting ages again, it was too late and the order was already packaged and ready to send.Product: Gift for a friend who is very pleased with the gift set.
Service rating : Quick delivery and excellent qualityProduct: The fabric is excellent and exceptional. Hope it will last long
Whenever I phone White Co helpline I am held in a queue for at least 15 minutes.
Once through, the staff are very friendly and helpful.
The jumper I received arrived promptly.
However, relating to another issue we discussed, I never received the email with information attached that I was promised.
Service rating : Extremely fast shipping to the US!Product: It is beautiful, but wish I didn't have to assemble it myself.
Service rating : Over the phone had to wait over 25 mins for a response - the message kept saying will be with you shortly - no queuing system process to tell you how long you have to wait - very poor in this high tech age. Plus whenever in in Kings Road store have to wait an age in queue - several times ive walked out - never happens in ANY other store! sometimes ive even encountered unhelpful staff tooProduct: good quality pillows and good price on sale
Problems with website crashing.
Service rating : The item was nicked and my second order required many emails too !! Not happy with this order at allProduct: Not tried as it was stolen from outside my house , I was told I'd get a replacement I was refunded without my say so and then lied to about the item being out of stock .... I tried for over 10 days to get through by phone ... I asked twice via email to be called but only got emails backs days after I sent them not addressing my questions . I've never had an issue before but disappointed at how little care there has been and being told different stories and the fact that no one can be bothered to pick up the phone to focuses the issues !!!30-Jul-2016Ok30-Jul-2016Ok
Service rating : Excellent service. Products as described. Good quality.Product: Excellent service. Lovely product. Good quality.
I tried to call the customer service three times. Each time ( different days) I held for 15 minutes and gave up. What kind of service is that? Fourth time I had to wait as my item has gone missing. I held for 20 minutes and a girl finally answered. Her excuse was there were problems with the telephone system and they had so many backlog to deal with. If that is the case you should provide more people to answer the phones or simply says exactly the problem and everyone should send emails. It is ridiculous to make customers wait on the phone for a long time.
Service rating : I have a huge problem with the delivery service, but emailed customer service and the team were extremely helpful and I didn't feel as though I was receiving automated responses which is VERY good service.Product: I thought I'd bought a bigger candle!
My fault. The candle smells lovely but I bought without smelling it first, I might have chosen something more 'earthy', had I come in store.
Service rating : Very fast deliveryProduct: Lovely colour
Service rating : Prompt email acknowledgement and prompt deliveryProduct: This is the second Classic Cotton Robe I have had. The first one lasted for years and I decided to treat myself to a new one. Very happy especially with the extra 10% off the sale price and free delivery!!
Service rating : The product itself was good but delivery through a third party provider took nearly 10 days to receive.Product: The fabric is such good quality and was a lovely gift for a new baby.
Service rating : Professional and excellent serviceProduct: Beautiful product
Fast and efficient
Service rating : It has been two weeks since my order was placed and I have still not received it. It is your company who select the courier and you who are responsible for ensuring that they perform under their contract. You have both failed.Product: Thats a joke. I cant try a product that you cant deliver!
Service rating : The only issue was the click and collect delivery went to the wrong storeProduct: This is my second one in a different colour as I loved it so much
Service rating : Always fastProduct: It is dry clean only and white linen - not a great combination. Lovely shape though.
Service rating : Very smooth process;from ordering to delivering the products.Product: My son absolutely loves them.
Service rating : Very speedy delivery, well packaged and easily refunded when product wasn't as expected.Product: Good product but didn't realise it didn't include the lanterns! Very expensive for what it is otherwise and a very deceiving photograph.
Service rating : Not as advertised in catalogue/ netProduct: Poor quality for£179 and did not match description on the internet
Service rating : Quick service, delivered within timescalesProduct: Bought as a gift for our son, he loves it!
Service rating : Website not clear if cassis room spray is out of stock or discontinued.Product: Bring back the cassis room spray pleade
Service rating : Good service as always.Product: I returned the lights as i was looking for a product that had batteries instead of a plug .
Service rating : Brilliant serviceProduct: Unusual design
Problems with the website on this occasion which meant had to call in to order products which took longer. There were no notices that there were technical problems with the site.
Service rating : Arrived promptly, wrapped wellProduct: Fits well, hangs nicely
Service rating : Excellent customer service ..managed to track down product needed despite being unavailable on line or in store ...quick very friendly responseProduct: Very good value
Great products nut received no communication about delivery