Luxury bed linen, bedding and quality home accessories
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Service rating : International delivery a little slowProduct: The product is exactly what is expected of white company
Service rating : Fast and efficient delivery, Very good packaging.Product: This fragrance has become my favourite and have been using it for at least 4 years . The Discount voucher came at the right time as I was running low on both shower gel and body lotion,
Service rating : delivery is always prompt and refunds quickly processedProduct: I hated the the stiff fabric
Service rating : No problem, good as alwaysProduct: I have bought this item before and been very happy with the size, quality and longevity, however this season it is too small. Promise it's not me!
Love everything about the white company and your service is always superb.
Service rating : Item arrived quickly but had to return as shape didn't suit me- their customer service (in store) was second to none.Product: It is beautifully soft but the shape didn't suit me so I unfortunately had to return the item but as always the White company's customer service was excellent!
Service rating : No communication on the whereabouts of my product. It arrived late despite paying for next day delivery (including the fact it was ordered on a saturday)Product: Too warm and bulky, never stays in place, comes off the sides of the bed (and my mattress is a Vi-Spring) standard thickness.
Service rating : Efficient deliveryProduct: Arrived very wrinkled
Service rating : Arrivedpromptly and beautifully presented. Thank you.Product: Ďelighted with my long navy cardigan. Soft and luxurious and very stylish. Love it!
Service rating : Delivered as promisedProduct: I had previously tried my daughter`'s pair so was confident re size/fits.
Service rating : beautiful items and quality 1st classProduct: a beautiful fragrance on a chilly autumn morning
Service rating : Quick delivery. Well packagedProduct: I love the cut and feel of these trousers. Expensive, but the 20% discount was a good incentive to buy
Service rating : Sometimes quite a wait for products to become available,but always beautifully packed.Product: FEels very.comfortable and nice colour
Service rating : Prompt and efficientProduct: Feels like down. Easy to plump up.
helpful on the phone and quick delivery and good website.
Service rating : Always beautifully wrapped and informed delivery service.Product: Products are always true to photographs. Just what I wanted for travelling away. Doesn't take up much space in a suitcase but I can still be stylish and comfortable at the end of the day.
Service rating : QUICK DELIVERY AS ALWAYSProduct: EXCELLENT COVERS, DISSAPOINTED TO BE TOLD THAT THE LINE IS BEING DICONTINUED ,AS ONLY MENTIONED AS NOT BEING AVAILABLE ONLINE WHEN PURCHASED.
Service rating : Good service but expected product to arrive a bit quickerProduct: Expensive but worth it. Looks really nice. Good quality. Nice for special occasions. Eg, breakfast in bed on your partners birthday.
Service rating : Fast service, well packagedProduct: Lovely items - my daughter-in-law loves them, so I know I never go wrong on any presents for her.
Quick delivery and goods as expected
Service rating : Always polite and helpfulProduct: It looks good but not yet put to use because of illness (and age)
Service rating : Email confirmation received straight away confirming my order and kept up to date on delivery.Product: The first time I bought the Flowers diffuser I was really impressed with the scent, however, I have just purchased another one and it doesn't smell at all. Very disappointed!!!
Service rating : Very fast, efficient service.Product: Excellent quality.
Service rating : Bought online. Very straightforward.Product: Bought £125 candle for friends birthday and she's thrilled.
Could not check out on line so I had to order on the phone .
as ever, impeccable !
Service rating : Excellent serviceProduct: I love the delicate silk and very pretty pattern
I paid for delivery in 3 days for a friends 80th present and it arrived 10 days later after her birthday. Sent an email to complain only got a generic reply back. Not good enough. Arrogant
The wrong item was sent. I sent two e-mails and received no response. Eventually I received a general e-mail asking me to phone. When I did, I was kept waiting for 10 minutes. While the person I spoke to was efficient, I didn't not receive a satisfactory apology.
Service rating : Absolutely delighted with both the service , and the quality of the garment I ordered .Product: See aabove
Service rating : Speedy deliveryProduct: Quite difficult to get out of the container but lotion excellent
Service rating : Quick delivery & able to locate whether they had been dispatched.Product: It was a present for a college & she was thrilled with them.
Appalling service. Shopped online on a Wednesday for Saturday gift delivery, but the items were delivered a week later! Was not informed until the items arrived of the warehouse issues! Really really really bad. Complete disregard for the customer when they obviously knew of the issues - should have been told way ahead of time. No reply within 24 hours - as promised - when emailing. They also promised to provide £20 of white company vouchers which they sent to an old address! I informed them of this via email, and still NOTHING, no response, absolutely nothing. Appalling.30-Sep-2016It's ok, but let down by shocking customer service and timely execution of delivery.30-Sep-2016It's ok, but let down by shocking customer service and timely execution of delivery.
Service rating : Prompt service and friendly, helpful people when I had to contact customer services.Product: Lovely smell, but the quality of the candle was not as good as I would have expected, with a lot of shrinkage of the wax from the sides of the glass.
Service rating : I didn't mark it as excellent as I had to phone to enquire whether my order had been received as I hadn't received an acknowledgement for my order.Product: Gorgeously soft wool and very useful for cooler days.
Service rating : Prompt delivery, packaged wellProduct: Lovely smell that I can smell anytime I walk near the kitchen. Love the White container also
Service rating : Smooth as silkProduct: A nice product30-Sep-2016ok
Service rating : Quick efficient service as alwaysProduct: Love them they are so comfortable and look great
The server was not very quick.. I have done the same order 2 times because somehow the basket was empty
Service rating : Helpful staff when ordering and good delivery of article.Product: I do like this jumper, although I find it a little too voluminous.
Service rating : SatisfactoryProduct: It is too big for my king bed. I even remeasured the bed and the dimensions of the mattress are exactly those specified for this product. Yet the "fitted" sheet is extremely baggy. I'm more than a little unimpressed.
Service rating : I didn't alive that returns were not free. This was disappointing as the size of the box meant postal costs were exhorbitant, it further necessitated a round trip of 12 miles to the store to returnProduct: I wear a lot of WC clothing and loved the style, fit and colour of this coat. I thought the fabric didn't look as though it would particularly stand the test of time. It already looked as though it would wear through in place and might 'pil'.
Easy to order and quick delivery
Service rating : This is under my husband's name which was supposedly changed some years ago!,Product: Neackline a little to high. Need a thin rib edge. Colour not a true representation on line.
Service rating : Couldn't be faultedProduct: Better than expected
Service rating : Quick, efficientProduct: Lovely blouse for any occasion. Highly recommended.
Service rating : Quick dispatch and delivery, made even better by the discount code!Product: This has been bought as a present, so cannot review it yet!
Service rating : Website easy to use. Good communication via emails about update of my order.Product: Warm, nice and soft! The bobble is cute and is stylish!
Service rating : Very good. Pleasant and efficient.Product: Stylish and unusual. Good quality guaranteed.
I ordered an item on the 10th September to take away on the 16th. On the 12th I was wondering why I hadn't received an email confirming my order. I tried phoning every hour and waited for more than ten minutes every time but never got through. I tried to get through at different times of the day, for three days! Eventually I got through and a lady said they had problems with their systems and would look into my order. The woman couldn't explain why it hadn't been processed and said it would definitely be on its way now. My order eventually arrived on Saturday, once I had left for my trip! I have never had issues with service before or getting through. This is not the type of service I expect from The White Company!