The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 114000 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
41 Minute(s) ago

Boucle Jumper

  • Customer also reviewed:
  • Linen Fine Striped Jumper
Service
Product

Service rating : From ordering, receiving a confirmation email, receiving a delivery track, and receiving my order within 3 days is excellent.
Product: The Boucle Jumper is beautifully soft, and the sizing is right. Very happy. It's more for Winter than Summer, so I haven't worn it yet.

No Comment
2 Hour(s) ago

European Down Pillow

  • Customer also reviewed:
  • Luxury Quilted Pillow Protector
  • Broderie Anglaise Housewife Pillowcase
Service
Product

Service rating : REALLY FAST AND EFFICIENT
Product: FANTASTIC PILLOW

No Comment
2 Hour(s) ago

Seville Oxford Pillowcase

  • Customer also reviewed:
  • Ashville Oxford Pillowcase
  • Classic Hydrocotton Towel
  • etc.
Service
Product

Service rating : You are always very fast to reply on an order given and to keep me orientated as to when to expect the delivery.
Product: Beautiful design

No Comment
3 Hour(s) ago

Cotton Storage Bag Large

  • Customer also reviewed:
  • Cotton Storage Bag Small
Service
Product

Service rating : Website showed items were out of stock. Emailed the company who said there was a glitch on the website. Had to order over the phone.
Product: Very capacious. Holds two ks feather duvets and has room for pillows too. The only thing I was slightly worried about was maybe the handles wouldn't be able to support the weight.

Read more
No Comment
3 Hour(s) ago

Amalfi Hammam Towel

Service
Product

Service rating : Quick delivery
Product: Very pleased. Excellent quality as usual.

No Comment
4 Hour(s) ago

New White Duck Feather & Down Pillow

Service
Product

Service rating : Delivery timescales was to long. It took over a week for the carrier to deliver.
Product: Nice pillows. Possibly a bit softer than I expected them to be.

Read more
This isn't the level of service that we usually offer with our couriers. I'm glad that you like our pillows, and I thank you for your feedback.

Thanks, Alana
4 Hour(s) ago

Marine Check Shorts (1-12yrs)

  • Customer also reviewed:
  • Boat Seersucker Pyjamas (1-12yrs)
Service
Product

Service rating : Products despatched quickly and nicely wrapped
Product: Good quality fabrics and well-made, sizing fits my son perfectly

No Comment
6 Hour(s) ago

Ceramic Bottle Lamp Small White/Grey,One Size

Service
Product

Service rating : The item arrived quickly
Product: There is an obvious defect in the pattern of the base (most of base has a crackle glaze but there is one quite big part that doesn't) so it needs to be ruturned

Read more
I would really like to help you with this. I've looked into your account and have sent you an email with more information.

Thanks, Alana
8 Hour(s) ago

Jellycat Wilbur Whale Toy

Service
Product

Service rating : Excellent speedy delivery
Product: Wonderful soft toy my grandson adored it ! I thought I bit more could be made of his face i.e. a nice big eye and mouth.

No Comment
9 Hour(s) ago

Amalfi Hammam Towel

  • Customer also reviewed:
  • Little Warrior Fitted Sheet
  • Cowboy Brave Bed Linen
Service
Product

Service rating : Great as always
Product: Look good, dry quickly, perfect for our bathroom

No Comment
11 Hour(s) ago

Lounge Slouchy T-Shirt

  • Customer also reviewed:
  • Cotton Printed Shirt
  • V Neck T-Shirt
Service
Product

Service rating : Rated poor due to delivery choice. Carrier did not wait for door to be answered and just left the parcel.
Product: Returned

Read more
I'm sorry to learn that you've had a bad experience with our courier. I've passed on all of this feedback to ensure this doesn't happen again. If you need any further assistance, please don't hesitate to contact me again.

Thanks, Gemma
20 Hour(s) ago

Unisex Waffle Terry Robe

  • Customer also reviewed:
  • Feather Pom Pom Ballet Slippers
  • Seychelles Hand Wash
Service
Product

Service rating : efficient
Product: comfy

No Comment
21 Hour(s) ago

Scattered Heart Print Scarf

  • Customer also reviewed:
  • Cashmere Rib Square Cushion Cover
  • Cushion Pad
  • etc.
Service
Product

Delivered on time and in perfect condition. Website easy to use

No Comment
24 Hour(s) ago

Lime & Bay Botanical Large Candle

Service
Product

Service rating : quick delivery
Product: have had 2 before so new what to expect

No Comment
29 Hour(s) ago

Sparkle Wrap Back Jumper

  • Customer also reviewed:
  • Soft Tailored Jacket
  • Broderie T-Shirt
Service
Product

Service rating : I love White Company but I wish it was free returns like oasis and other companies. I use them a lot because I can take parcel back to my local spar shop.
Wished you'd get my name right as well . Alistair Whitehouse-Jones is my ex husband . My name is Julie Whitehouse-Jones .
Product: Love it

Read more
No Comment
32 Hour(s) ago

Twist Front Swimsuit

Service
Product

Easy to navigate the website, excellent communications and swift despatch

No Comment
32 Hour(s) ago

Stripe Kimbo Sleepbag

  • Customer also reviewed:
  • Baby Bath
Service
Product

Customers should be able to return products which do not suit or not of different quality when received etc

No Comment
32 Hour(s) ago

Ladder Rib Striped Top

Service
Product
Latest
Service
Product

Service rating : Always expert
Product: Sleeves slightly tight but might relax on washing. Lovely shape and material.

19-Jul-2017
Excellent. Easy to use

19-Jul-2017
Excellent. Easy to use

19-Jul-2017
Excellent. Easy to use

19-Jul-2017
Excellent. Easy to use

Read more
No Comment
33 Hour(s) ago

Supreme Long Hair Faux Fur Throw

Service
Product

Service rating : Fantastic so helpful and quick delivery
Product: The colour isn't very exiting mabe more mink in it as it looked a bit bland grey

No Comment
34 Hour(s) ago

Sweet Pea Embroidered Sleepsuit

Service
Product

Service rating : Quick delivery, good communication
Product: Lovely quality just as described

No Comment
34 Hour(s) ago

Lace Trim V Neck Nightie

  • Customer also reviewed:
  • Placket Detail Pyjama Set
Service
Product
Latest
Service
Product

Service rating : Excellent
Product: Excellent products and fantastic service

19-Jul-2017
Excellent

Read more
No Comment
43 Hour(s) ago

Valencia Oxford Pillowcase

  • Customer also reviewed:
  • Valencia Duvet Cover
  • Valencia Flat Sheet
  • etc.
Service
Product

Really good service so quick

No Comment
44 Hour(s) ago

Lightweight Jersey Sweatshirt

  • Customer also reviewed:
  • Viscose Shirt
Service
Product

Service rating : The two items ordered arrived very well packed and quickly.
Product: I did like the sweatshirt but it was very large for size 12. I was therefore disappointed and had to return it. It was too baggy.

No Comment
47 Hour(s) ago

Classic Leather Superga White,39.5

  • Customer also reviewed:
  • DUCK FEATHER PILLOW SKNG F No Colour, Super King
  • DUCK FEATHER PILLOW STD F No Colour, Standard
  • etc.
Service
Product

As always Claire gives amazing knowledgable service. Always smiley and efficient even when very busy in the store. What an asset .

No Comment
18-Jul

Twist Back Jumper

  • Customer also reviewed:
  • Star Print Sleepsuit
  • Jersey Heart T-shirt (1-6yrs) - Set of 2
  • etc.
Service
Product

Service rating : Easy to use website and super fast delivery
Product: Nice jumper - can dress it up or down

No Comment
18-Jul

Undersea Adventure Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Boat Striped Pyjamas (1-12yrs)
  • Boat Striped Pyjamas (1-12yrs)
Service
Product

Service rating : Parcel arrived when it said it would and was packed beautifully in a box not a bag.
Product: After 3 washes the pyjamas have lost their shape, disappointing!

Read more
Thank you for taking the time to leave us your feedback. I'm sorry to learn that you are disappointed with your pyjamas after they have been laundered. This is certainly not the level of quality we are so proud to offer. I have personally emailed you, and I look forward to hearing from you. Thanks

Maria
18-Jul

Essential Double Layer T-Shirt

  • Customer also reviewed:
  • Cotton Slub Breton Striped T-shirt
  • Essential Short Sleeve T-Shirt
Service
Product

Service rating : Good
Product: To shirt style is fine but the white colour of this t shirt is different to the white of the short sleeved t shirt. It has a cheaper look to it, and is on the verge of a pale grey which makes it look like it has less quality. Still feels nice but the white is not a nice white.

Read more
No Comment
18-Jul

200TC Egyptian Cotton Fitted Sheet Set

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
Service
Product

Very quick and exact

No Comment
17-Jul

Linen Waterfall Cardigan

Service
Product

Service rating : You always get a first class service.
Product: The fit is perfect and it is a lovely weight so hangs very well.

No Comment
17-Jul

Soft Trench Coat

Service
Product

Service rating : Arrived on date specified
Product: Perfect fit and great quality

No Comment
17-Jul

Deep Waistband Pull On Trousers

  • Customer also reviewed:
  • Velour Hooded Robe
  • Viscose Blend V-Neck T-Shirt
Service
Product

Service rating : Prompt
Product: Very comfortable, soft and cool.

No Comment
17-Jul

Super-Soft Ultra Wash Duvet

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Service rating : Great website and delivery.
Product: Lovely light duvet for a 2.5 year old.

No Comment
17-Jul

Longline Linton Tweed Jacket

Service
Product

I don't know the name ot the assistant in the Liverpool store who helped me with my purchase, but she was so friendly and extremely helpful and I will be happy to visit the store again because her customer service skills were excellent...the whole experience was a real pleasure - thank you

No Comment
17-Jul

200 Thread Count Egyptian Cotton Duvet Cover

  • Customer also reviewed:
  • 300 Thread Count Egyptian Cotton Housewife Pillowcase
  • 200TC Egyptian Cotton Fitted Sheet Set
Service
Product

Service rating : Great service, fast shipping
Product: Excellent quality

No Comment
17-Jul

Ceramic Bottle Arch

  • Customer also reviewed:
  • Lime & Bay Hand & Nail Set
  • QLTD PILLOW PROTECTOR SKNG
  • etc.
Service
Product

Excellent service and really helpful friendly staff

No Comment
17-Jul

Flowers Large Candle

Service
Product

Service rating : This candle was replacing one I bought in store - completely intact packaging but glass cracked all way round damsel.
Product: Absolutely beautiful fragrance. But it doesn't look like candle wax is filled into glass container very well - gaps?

No Comment
17-Jul

Lightweight Jersey Sweatshirt

  • Customer also reviewed:
  • Lounge Slouchy T-Shirt
  • Linen Fine Striped Jumper
  • etc.
Service
Product

Service rating : So quick, spot-on and beautifully presented as always
Product: Good value

No Comment
17-Jul

Silver Oval Matte Hoop Earrings

  • Customer also reviewed:
  • Knitwear Wide End Hangers – Set of 6
  • Flores Throw
Service
Product

Service rating : I love TWC products but it needs to sort out it's pricing policy. I'm not a VIP customer with a 15percent off card, sent through the post, and then 20 percent off appears regularly, especially at weekends and holidays.
Product: Completely unusable as backs were stuck and when you tried to pull them off the wire of the earring bent. I received a full refund.

Read more
No Comment
17-Jul

Classic Hydrocotton Towel

  • Customer also reviewed:
  • Melbury Duvet Cover & Pillowcase Set
Service
Product

Service rating : Smooth sailing - excellent that my VAT got returned too!
Product: super soft!

No Comment
17-Jul

Silk Maxi Drawstring Dress

Service
Product

Service rating : Quick service with the ability to track your items.
Product: Gorgeous summer dress that will become a classic dress that will last for years.

No Comment
16-Jul

Duck Feather Pillow

  • Customer also reviewed:
  • Zip-Closure Pillow Protector
  • Silk/Polyester Pillow
  • etc.
Service
Product

Service rating : Delivered fast, packed well
Product: Does what it says

No Comment
16-Jul

Kimbo Comforter

  • Customer also reviewed:
  • Stripe Kimbo Sleepbag
  • Gift box
Service
Product

Despatch was slow. My son also had slow despatch with ordered goods.

Read more
I'm grateful that you've taken the time to provide us with your feedback. I'm sorry to learn that you're unhappy with our dispatch time. I've sent you an email with some more information. Thanks, Gemma.

Thanks, Gemma
16-Jul

Linen Blend Oversized Jumper

  • Customer also reviewed:
  • Linen Sleeveless Top
Service
Product

the dispatch of my item and ordering was very good. It was disappointing that the delivery driver let them down.

No Comment
16-Jul

Luxury Spa Towel

  • Customer also reviewed:
  • Gift box
Service
Product

Although I still don't know that the parcel was delivered!

No Comment
16-Jul

Classic Silver Frame 5x7''

Service
Product

The product you have replaced was bought for us as a Christmas present from a member of our family who frequently shops at the White Company online. When the item became faulty we took it to the Winchester branch to ask what could be done about it. The supervisor's first reaction was to infer that it may have been purchased at your Bicester outlet and was probably a 'second' and would only change it on production of the original receipt. Following a number of emails to the customer service department it was decided to replace the item.

Read more
Thank you for taking the time to provide us with your feedback. This is certainly not normal for us and I am delighted to see that my colleague has resolved this for you. I can assure you that this has been fed back to the store. Should you require anything further then please do not hesitate to contact me.

Thanks, Beckie
16-Jul

Savoy Oxford Pillowcase

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Duvet Cover
  • 200TC Egyptian Cotton Flat Sheet Set
Service
Product

Service rating : very efficient
Product: lovely and soft

No Comment
16-Jul

Katy Kitten Rattle

  • Customer also reviewed:
  • Mini Star Baby Blanket
  • Snuggle Bunny Comforter
  • etc.
Service
Product

I ordered three items to send to friends for the arrival of their new baby. I requested for them all to be sent in a gift box. Two items were dispatched in the gift box. I was told the 3rd item would be sent separately (which I wasn't happy about), so I let our friends know. We were then told there wasn't any of the 3rd product left in stock so it couldn't be sent. Disappointing all round.

Read more
Thank you for taking the time to leave us with your comments regarding your recent experience. I have cotnacted you directly regarding this and I look forward to hearing from you.

Thanks, Beckie
16-Jul

Flowers Diffuser

  • Customer also reviewed:
  • Seychelles Hand & Nail Gift Set
Service
Product

The whole experience in dealing with your company is always pleasurable. The goods arrive on time. They are beautifully packaged-- and able to be opened without any effort!

No Comment
16-Jul

Seychelles Tealights - Set of 12

Service
Product

Service rating : Very swift and easy, no hassle
Product: Smell lovely and packaged brilliantly

No Comment
16-Jul

Charlton Duvet Cover

  • Customer also reviewed:
  • Charlton Oxford Pillowcase
  • Charlton Flat Sheet
  • etc.
Service
Product

Service rating : Excellent service. Delivered quickly.
Product: Not opened the bedding yet as we are moving house.

No Comment