The White Company Reviews

Consumer ratings of The White Company

Feedback for www.thewhitecompany.com has been compiled from 71787 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
1 Hour(s) ago

Clean knot Front Jersey Dress

  • Customer also reviewed:
  • Long Sleeve Silk Blouse
  • Resin Pebble Heart Pendant
  • etc.
Service
Product

Service rating : Good service
Product: Great cut and material.

No Comment
1 Hour(s) ago

Black Board

  • Customer also reviewed:
  • Inuit
Service
Product

Service rating : Quick delivery . Customer service Were very helpful... Would order from them again
Product: Very lovely item , my boys love it ... Looks beautiful on the wall too everyone happy !!!

No Comment
3 Hour(s) ago

Curved Hem Tunic

  • Customer also reviewed:
  • Long Sleeve Silk Blouse
Service
Product

Service rating : I was having trouble ordering online - every time I put clothes in the cart and tried to pay they vanished. The assistant I spoke to was very helpful and processed the order for me.
Product: Colour mid grey misleading, it's dark grey/charcoal. Arrived very creased and I can see that is because the quality of fabric is very poor. I liked the shape and fit. I bought it at the Sale price of £20, can't believe anyone would pay the original price of £90. I will probably take it back.

Read more
No Comment
5 Hour(s) ago

Cable Stitch Sweater

  • Customer also reviewed:
  • Casual Jersey T-Shirt
  • Lightweight Layering Vest
  • etc.
Service
Product

Quick and very good on returns

No Comment
6 Hour(s) ago

Scattered Sequin Knitted Dress

  • Customer also reviewed:
  • Swing Waterfall Cardigan
Service
Product

I did not receive either of the two items in my order. After about a week when I had not received an email to say my order was on the way, I rang and was told that as it had been sent by Royal Mail they could not track it and could therefore only assume the order had gone astray. I was told items I had ordered were no longer in stock as they were sale items. I spent a long time on the website trying to order these items in the first place as the site kept crashing, so in the end I had to ring the landline to place the order which took a long time out of my day.

Read more
No Comment
6 Hour(s) ago

Textured Pixie Bootie

Service
Product

Service rating : Always work to high standards, i have never been disappointed
Product: Beautiful quality and very cute

No Comment
7 Hour(s) ago

All Over Stitch Roll Neck Jmpr

  • Customer also reviewed:
  • Jersey Linen Scarf
Service
Product

Service rating : Always prompt and efficient
Product: Great jumper, excellent price via the sale!

No Comment
7 Hour(s) ago

SHEEPSKIN C/COVER

  • Customer also reviewed:
  • SWORD & SHIELD
  • WILLIAM BEAR
Service
Product
Latest
Service
Product

Service rating : excellent
Product: vey soft , think our little bundle of joy will love it

06-Mar-2015
great products, excellent shipping service

Read more
No Comment
7 Hour(s) ago

Rib Layering Vest

  • Customer also reviewed:
  • Ribbed Stepped Hem Sweater
Service
Product

As always

No Comment
13 Hour(s) ago

Blanc Candle

  • Customer also reviewed:
  • FLORAL PONY
  • SWORD & SHIELD
  • etc.
Service
Product

Service rating : Amazed at how fast the service is.
Product: Grows on me. Didn't like it as much when I unboxed it but I love it now.

No Comment
15 Hour(s) ago

MEDIUM SILVER BASHFUL BUNNY

  • Customer also reviewed:
  • PATCHWORK BLANKET PINK
  • SMALL WHITE BASHFUL BUNNY
Service
Product

Service rating : Excellent service
Product: Excellent product

No Comment
16 Hour(s) ago

Colour Block Jumper

  • Customer also reviewed:
  • Colour Block Knitted Top
  • Short Sleeve Sweatshirt
  • etc.
Service
Product

Service rating : Always deliver on time.
Product: Very good fit.

No Comment
16 Hour(s) ago

Jersey Trousers

Service
Product

Service rating : My order has still not been delivered in full and there hasn't been any correspondence with me to advise of the delay. This particular item was a baby gift and probably soon tp be too small.
Product: To be honest I do not know as the trousers are 1/2 of the gift that I ordered and so remain in their original packaging awaiting the rest of the order placed nearly 6 weeks ago.

Read more
No Comment
17 Hour(s) ago

PIRATE DRESS UP

Service
Product

Service rating : Very quick service
Product: I am sure my Grandaughter will love it!

No Comment
18 Hour(s) ago

Seam Detail Dress with Pocket

Service
Product

Customer service is excellent and the delivery prompt.

No Comment
19 Hour(s) ago

Gingham Shirt

  • Customer also reviewed:
  • Striped Jumper
Service
Product

Great service

No Comment
19 Hour(s) ago

Drape Front Jersey Top

  • Customer also reviewed:
  • Patch Pocket SS T-Shirt
  • Travel Alarm Clock White
Service
Product

it was ok. bit slow but probably due to the internet

No Comment
19 Hour(s) ago

Drape Front Jersey Top

  • Customer also reviewed:
  • Pleat Back Jersey Top
  • Shoulder Rib Detail Dress
Service
Product

Would have been excellent but I tried to order over the website which was awful on that day before reverting to the phone where I was dealt with by a charming girl.

No Comment
19 Hour(s) ago

BELLA RATTLE

  • Customer also reviewed:
  • RED RIBBON SPOOL
  • REVERSIBLE KRAFT WRAP
  • etc.
Service
Product

Disappointed that I ordered gift wrap with matching tags only to be informed that the tags had sold out but the wrap was still sent. I now have to go to the trouble of sourcing tags elsewhere as I wasn't going to the trouble of returning gift wrap.

No Comment
20 Hour(s) ago

Antique Placecard Holder S6

  • Customer also reviewed:
  • Antique Ribbed Dome Tlight Sml
  • Faux English Pine Tree 7ft5
  • etc.
Service
Product

Service rating : Excellent service first class and amazing next day free delivery
Product: Gorgeous and such good value

No Comment
20 Hour(s) ago

Herringbone Stripe Seat Pad

Service
Product

Service rating : very good service quick delivery
Product: lovely seatpads very good quality

No Comment
21 Hour(s) ago

Boys Fairisle Trapper Hat

  • Customer also reviewed:
  • SAFARI BLANKET & HAT SET
  • Star Hat
Service
Product

Service rating : Easy access
Product: Soft cuddly,as pictured

No Comment
21 Hour(s) ago

Cord Dungarees

  • Customer also reviewed:
  • PEDAL CAR
  • STRIPE SALE BUY
Service
Product

Service rating : Very quick delivery
Product: Well made, soft material and lovely colour

No Comment
21 Hour(s) ago

Baby Elephant Hooded Towel

  • Customer also reviewed:
  • KIMBO COMFORTER
Service
Product

Service rating : Arrived quickly and boxed beautifully
Product: Lovely gift for a friend

No Comment
21 Hour(s) ago

Boys Classic Slipper

  • Customer also reviewed:
  • EDDIE CHECK SHORT
  • MULTI STAR SALE BUY
  • etc.
Service
Product

The only issue was the website was stuck and processing orders incredibly slowly due to shopping volume in response to a sale email. This needs to be sorted as I found it totally frustrating and I won't bother next time because it was so stressful.

No Comment
21 Hour(s) ago

Foldover Strap Bag

Service
Product

Service rating : Always really helpful on the phone and in store. Whenever I've ordered on line the product always turns up within a couple of days and is always beautifully wrapped too!
Product: Love it, perfect for the day, so handy as I can throw it across the body, I'm not keen on big bags. Also lovely for the evenings without the straps. I love the colour as it goes with just about everything.

Read more
No Comment
21 Hour(s) ago

Baby Bunny Bootie

  • Customer also reviewed:
  • Contrast Toe Sock
  • HANGING HEARTS S/3
  • etc.
Service
Product

Really fast delivery

No Comment
22 Hour(s) ago

BELLA COMFORTER

  • Customer also reviewed:
  • Circus Collared Baby Sleepsuit
  • Circus Star Baby Sleepsuit
  • etc.
Service
Product

Couldn't order online at all. Very frustrating. Eventually got through on the phone. Customer service rep was excellent.

No Comment
22 Hour(s) ago

Waffle Cotton Robe (WH)

Service
Product

Service rating : Great
Product: The product was beautiful .

No Comment
22 Hour(s) ago

Ceramic Toilet Brush

  • Customer also reviewed:
  • EASYCARE D/CVR KNG
  • EASYCARE FLAT SHT KNG
  • etc.
Service
Product

Really happy with the speed with which my order was delivered to France, fantastic!

No Comment
22 Hour(s) ago

HAPPY CHRISTMAS GIFT WRAP 3M

  • Customer also reviewed:
  • Leather Handbag Case
  • Pebblegrain Leather Brush Case
  • etc.
Service
Product

Diabolical length of time to try and order goods. Wasted nearly an hour trying to order approx 6 items. Forms were not accessible to place orders as shown. Had to navigate to other forms to place order. Some items were omitted from final order page but was not prepared to try again and waste even more time.

Read more
No Comment
22 Hour(s) ago

Fine Stoneware Dinner Plate

  • Customer also reviewed:
  • POMPOM RIBBON
  • SILVER RIBBON SPOOL
Service
Product

Just a recommendation - the plates obviously come packed 4 to a box. I bought 7. So 4 were safely ensconced in a box but 3 were individually wrapped and loose in the bigger delivery box. It is lucky they werent damaged. So I'd suggest they also be boxed or fixed more securely.

No Comment
22 Hour(s) ago

Cashmere Pointelle Jumper

  • Customer also reviewed:
  • Long Sleeve Silk Blouse
  • Merino Pointelle Swing Jumper
  • etc.
Service
Product

Due to the sale generating large numbers of orders, the online shop was not working properly, so I had to place my order over the phone.

No Comment
22 Hour(s) ago

Check Flannel PJ Bottom

Service
Product

Service rating : Very fast delivery.
Product: Appear to be good quality.

No Comment
22 Hour(s) ago

Me & You Blanket & Hat Set

  • Customer also reviewed:
  • Star Gazing Baby PJ
Service
Product

ALways happy

No Comment
22 Hour(s) ago

White Pompelmo Hand Wash

  • Customer also reviewed:
  • White Pompelmo Home Spray
Service
Product

Service rating : prompt, well packaged
Product: lovely fresh, clean smell, good usable size

No Comment
22 Hour(s) ago

Boiled Wool Zip Jacket

  • Customer also reviewed:
  • Lace panel PJ Set
  • Long Sleeve Rib T-Shirt
Service
Product

On this occasion, the website crash but I normally do onto experience these issues and usually find it v. Good.

No Comment
26 Hour(s) ago

Seychelles Bath & Shower Gel

  • Customer also reviewed:
  • Seychelles Body Lotion
  • Seychelles Soap
Service
Product

Service rating : Excellent
Product: Excellent

No Comment
29 Hour(s) ago

Bath/Massage Brush

  • Customer also reviewed:
  • Carriage Pyjamas
  • Colour Block Knitted Top
  • etc.
Service
Product

Service rating : I ordered wrong size so took 2 garments back to Harrogate shop. Very helpful.
Exchanged 1 garment, an as other out of stock it was ordered for me to be sent to my home address
Product: Very good except that brush sometimes drops off

No Comment
31 Hour(s) ago

Colour Block Knitted Top

Service
Product

Service rating : Brilliant Always
Product: Brilliant Always

No Comment
31 Hour(s) ago

Classic Cotton Robe

Service
Product

Paying for gift box? didn't like that

No Comment
41 Hour(s) ago

Blanc Home Mist

  • Customer also reviewed:
  • Cassis Candle
  • Enamel Heart Tealight Holder
  • etc.
Service
Product

Service rating : Brilliant service on phone when had query with order. Website easy to use.
Product: Lovely.

No Comment
42 Hour(s) ago

Hooded Swing Cardigan

  • Customer also reviewed:
  • Plain Textured Scarf
  • Relaxed Woven Blouse
Service
Product

Service rating : Really fast delivery, easy transaction. Very satisfied
Product: Good quality. The price could be lower for a product made in China.

No Comment
42 Hour(s) ago

Lightweight Cashmere Scarf

Service
Product

Unfortunately the gift message was not the one I requested and was addressed to the wrong person

Read more
Thank you for taking the time to bring your recent experience to our attention. I'm sorry to learn that you were disappointed with the gift wrapping service. I have emailed you this morning as I would love to discuss your feedback further. I look forward to hearing from you.

Hannah
46 Hour(s) ago

TOULON STRIPE B/MAT MED

  • Customer also reviewed:
  • Wide lace silk long nightie
Service
Product

Service rating : Good service.
Product: Great bath mat!

No Comment
46 Hour(s) ago

Herringbone Linen Dress

Service
Product

Service rating : It's very good polite staff and quick service
Product: Lovely material

No Comment
04-Mar

Leather Bracelets

Service
Product

Service rating : web page clear and easy to use, delivery service prompt and convenient.
Product: Birthday present for our daughter, she was very pleased.

No Comment
04-Mar

RED STRIPE RUNNER

  • Customer also reviewed:
  • SNUGGLE FLEECE ROBE
Service
Product

Service rating : Friendly and efficient
Product: Liked this rug would have preferred the rug I spotted later but couldn't find it on your website!

No Comment
04-Mar

Matte Enamel Housekeepers Trug

  • Customer also reviewed:
  • Matte Herb Pots w/ Tray
Service
Product

Service rating : Good products good service happy customer
Product: Product was exactly what I expected

No Comment
04-Mar

Flowers Body Lotion

  • Customer also reviewed:
  • Flowers Diffuser
Service
Product

Service rating : The service was excellent and arrived a day early.
Product: I have been trying to find this fragrance for many years as I have has samples of the body lotion on P & 0 cruise ships. It was only in January this year that that was a fragrance name on the lotion, so I was able to apply for the product.

Read more
No Comment