Luxury bed linen, bedding and quality home accessories
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Service rating : First rate service .I would definitely recommend to my friends.Product: Beautiful , soft and cuddly. My niece was delighted with it .
Service rating : Efficient serviceProduct: Excellent quality
Service rating : Never had better. Ordered on Saturday and delivered to France Tuesday...amazing.Product: Lovely quality and a good fit
Service rating : Lovely giftProduct: Bought this for my daughter, it was her choice. One of her favourites.
Service rating : First class every timeProduct: Would be good if they did in different sizes
Service rating : fast efficient serviceProduct: just the right style ,size and fit.
Service rating : excellent service products arrived well packedProduct: lovely soft towel
Service rating : The service has declined unbelievably.
I placed an order a few weeks ago and never received my items nor did I hear from the customer service team re any updates.
I had to call in and enquire; I spoke to someone unprofessional and inefficient forcing me to demand to speak to the manager who was merely ever so slightly more efficient and PROMISED to reorder all THREE items and have them dispatched by x date. I solely received TWO items and never heard back again. The White Company does not care for their customers, nor do they want to sell as the item that is still missing is not cheap. Disappointing experience which I have told all my friends about who have now stopped their interests in shopping with TWC.
Atrocious customer service. No sign of interest to make me feel better having waited for weeks and then -me the customer calling in where other customers would not have bothered.
Other companies who put the customer first would have sent a gift in the post and a voucher etc to show they are truly regretful about what had happened but TWC does not care which is shocking.
What has happened to this company who used to have fantastic ratings, service etc a couple of years ago.Product: Never received.
Service rating : Easy website. Well presented. Lovely goods.Product: Beautiful, different outdoor lights.
Service rating : Always well packaged and pleasing to the eye.Product: This is my absolute favourite fragrance so light and fresh. I have been buying this product for many years and will continue to do so for many years to come
Service rating : super fast shipping!Product: my whole house smells amazing!! finally a diffuser that works!
Service rating : Have bought bedding for myself( I live in France) never a problem and clothing gifts for Uk family. No complaints at allProduct: Lovely fit and fabric , bit disappointed that the blue was really grey and the pink really beige! But the quality excellent
Service rating : Quick and chicProduct: nice confort and chic
Service rating : Delivery was very swift, thank youProduct: It keeps my year old granddaughter happy at bedtime so that's good enough for me.
Service rating : ExcellentProduct: The fabric was poor dress shape was excellent
Service rating : Delivery could be a bit quicker.Product: Smells beautiful
Service rating : Quick, efficient serviceProduct: Really good quality
Efficient service in time for my mum's birthday.
Service rating : Easy as alwaysProduct: These are my grandson's comforters so we have a wide range of them. Excellent as always and live in fear of you stop doing them
Service rating : good quality productsProduct: lovely design
Service rating : Excellent, easy ordering, can see item in stock.
Beautifully packaged in boxes to ensure purchase arrives in perfect condition.Product: I'd purchased an adult Hydrocotton robe, so was happy to find The White Co makes them for children too. Gorgeous lightweight, soft cotton robe with cute ears on the hood and a luxurious feel!
Quick and easy to order. Spoke to coustomer services a couple of times, who were very helpful and friendly.
However Hermes who delivered the package left it out in the rain outside the front door; even though they wrote it was left in a secure place which evidently it wasn't. Sadly, this ruined the boxes (the items were a gift) coustomer services resent boxes which was excellent.
Service rating : The White Company's service is spot on. Keep it up.Product: After waiting a long time for the Room Spray to 'hit the shelves' it is well worth the wait. It compliments my candles and diffuser.
Service rating : Simply the best as always, speed and presentationProduct: As above cant falut a thing
Service rating : A reliable serviceProduct: Just what I wanted
Service rating : Always quick reliable delivery.Product: Lovely cardigan at bargain price, will be nice layered over long sleeve tees in the Aurimn.
Service rating : As alwaysProduct: Difficult to iron
Service rating : As always, nothing less than excellentProduct: Brilliant white, crisp, classical beauty
Service rating : Perfect parcel arrived promptly in a lovely box.Product: I would have preferred tapered arms and a shorter belt. Otherwise I love the robe.
Service rating : Very speedy delivery.Product: The fabric seems a little thin but has washed well and kept it,s shape.
Service rating : The service I received was brilliant - it was the easiest I had ever bought my daughter's birthday present!Product: My daughter says it is fantastic - she has slept brilliantly ever since I gave it to her!
Service rating : I bought it Online and and it was too dark took it back to shop to exchange it for lighter colour. They didn't have it in store or online so they told me to call up other stores to fond it. I found it in Oxford and they posted it to me although I had to pay post and packaging wasn't too happy about that but at least I got the quilt I wantedProduct: Love my quilt
Service rating : I paid by PayPal and yet was still unable to return without the bank card connected to my account, which meant more than one trip to a store carrying a bulky item-very annoying! Other stores such as Zara take returns and simply refund to your PayPal account by the order slip-so simple in comparison! The returns policy (no pre-paid label) would definitely put me off buying on line again...Product: Colour was mauve/purple and not representative of the colour pictured on the website so will be returning.
Service rating : ExcellentProduct: The sheets fit perfectly and hey are so smooth. The towels are white and soft and a good size.
Service rating : no faultProduct: no fault
Service rating : Good service. Thank you.Product: Nice fabric. Hangs well..
Shame it's only in one colour black.
More colours please.
Service rating : I found the whole process very easy, from ordering on the website right through to delivery of my items. They came on time and in little packaging- which is good for the environment!Product: A very nice, lightweight duvet that I have been using for a few weeks now. Great as a summer duvet if you're like me where a sheet doesn't feel like enough but a heavy duvet is too much!
Service rating : Good quality items fast delivery reasonable priceProduct: Love it very comftable
Service rating : No reason to complainProduct: Beautiful fragrance
My only question would be - is it necessary to use a glass bottle ... Would something lighter not enable a lower price and something more eco friendly.
Also glass is quite dangerous in bathrooms with tiled floors
Good product and delivery speed.
Would have preferred the price tags to be removed before it's sealed in the plastic wrapping, as I'm giving them as presents, will need to remove the plastic bags first now.
Received an email to advise on the delay of a couple of items, which then arrived very quickly afterwards.
Service rating : Always can be counted on for quality.Product: Lovely and soft. And plenty of room. The last ones I ordered from you
Lasted 10 years , Great.
Service rating : Fast service - arrived the following day after order was placed.Product: Excellent clock as per description27-Aug-2016Fast efficient service
Service rating : Always good serviceProduct: Great for leisure,
Service rating : Extremely helpful, friendly and excellent customer service with fast delivery time. Superb!Product: A fantastic and flattering top, well made and a lovely material!
Service rating : Speed and ease of ordering.Product: Soft and good size
Service rating : Goods arrived on time. Packaging sometimes excessive. Small items arrived in big box.Product: quality good, but sizing not consistent with other items.
Service rating : Very quick delivery. Impressive service.Product: Nice quality but vastly overpriced for size of item.
Service rating : Excellent delivery seviceProduct: Just what I wanted
Service rating : Prompt & well packagedProduct: Too large
Service rating : I normally shop in the Blue Water Store and their service is very good, this is also the case when shopping on line. In some smaller stores the service is not quite as good.Product: The quality and style
Service rating : Arrived in good timeProduct: Good but wouldn't buy at full price
Service rating : Arrived quickly and exactly what I exoectedProduct: Arrived quickly and what I exoected27-Aug-2016Ok
Service rating : Quick delivery and good communication trough email.Product: I like the material and the looseness of it. But maybe it's a bit too loose in the end, it looks a bit bigger on than the average size ten top. Was a sale bargain though so can't complain!
Service rating : Arrived earlier than expected. Suitably packaged.Product: But they were huge......I had ordered the wrong size!
Service rating : Prompt delivery and secure packaging.Product: Gorgeous soft toy
Pots arrived with one broken. It was replaced with a brand new set the next day. No hassle besides the inevitable broken one.
Service rating : The young man who served me in Fenwicks Newcastle wad very helpful for such a small item . He was very friendly and polite.Product: Good quality , but would not have paid full price for it. Far too much packaging when sent to me.
Service rating : ExcellentProduct: Excellent
Service rating : Excellent staff to take the order by phone. Good advance delivery arrangements. Quality products.Product: Gifts so not opened
Service rating : Great service and delivery.Product: Lovely soft fabric. Lace can sometimes be scratchy but this was also lovely and soft too. I buy all my nighties from The White Company and I haven't been disappointed yet!
Service rating : Received quickly.Product: Great value, love it! Perfect gift for our son.
Service rating : Prompt, well packaged, however the item ordered wasn't the one I received, I reordered this time by phone instead of on line. Again wrong item came up on the order confirmation. Apparently the item advertised didn't exist . I was very annoyed having wasted a lot of time, ordering following up, returning .an apology seemed a poor compensatioProduct: Wrong item
Next day delivery . Excellent service.
Service rating : Have always
Been fast and efficientProduct: Is what it says!!
The website is easy to navigate. The goods always arrive very quickly and in excellent condition. If it is necessary to return something, the process is also very easy. Most of all the quality of the products is excellent, and the website descriptions are accurate.
I have not yet received my parcel. Package was held in customs and would have waited for my return, but apparently White Company asked for it to be returned to London, rather than wait!!
Service rating : Purchased a sheepskin rug online only to receive a email weeks later advising me they were no longer in stock...so disappointed.Product: Never received
Service rating : Goods delivered extremely quick thankyouProduct: Gorgeous robe
Service rating : As below the sizing could be betterProduct: Way too loose
Could have been excellent but I had to call to get confirmation of the order I placed online had been received. Excellent attitude from the assistant
Service rating : Positive - arrived nicely boxed and well packaged. Also like the occasional vouchers that offer a small percentage off and free shipping. Negative - Return postage is at buyer's expense. Really, White Company?? Other, smaller companies, offer free returns. I had to make a special trip to return my purchases to a town I don't normally visit. I won't be buying again in a hurry.Product: This T-shirt is totally different to those I have bought and loved in previous years. The material is poor, it is totally shapeless and not true to size. The neck isn't finished particularly well either. The only slight positive is that they're now slightly longer although given the shoddy material, I'm sure they would probably shrink with washing! I will think more than twice before buying again. Very disappointed with what used to be a premium company.
Service rating : Staff helpful ordered leggings for home delivery. Item delivered in 48 hours excellentProduct: Excellent quality and fit best I've bought
Service rating : Quick serviceProduct: Great product! Just purchased another one :)
Service rating : Helpful, good delivery timesProduct: Love it !!
Service rating : helpful staff, prompt and efficient serviceProduct: The White Company always comes up trumps with quality and style - love it all
Service rating : Good serviceProduct: Really like the design as different to mainstream products.
Service rating : The rep was extremely helpful! She went out of her way to make sure i was happy!Product: so adorable and so soft!
Service rating : The mattress protector arrived beautifully packaged and is now on our brand new bed. Lovely!Product: The mattress protector is just what we expected... thank you.
Service rating : Prompt service with no postage charge great.Product: Great fit, wonderfully soft perfect for popping on a tired baby with its front fastening and short sleeves. These shorties are a fantastic design please keep them coming.
Service rating : Helpful assistantProduct: Came the next day excellent!!!
Service rating : Product incomplete but customer service sorted to my satisfaction.Product: .
Service rating : Great service, easy user-friendly ordering process and speedy delivery. All perfect!!Product: Love, love these products!!
Service rating : very good sorted out my order with no problemProduct: lovely robes
Service rating : Much faster than expectedProduct: Very nice dress, fits well
Service rating : Easy to use online service and quick delivery.Product: Lovely design.
Service rating : Love TWC. Better quality clothing with service to matchProduct: Beautiful silk and lovely lace. Great flattering fit
Service rating : very quick delivery; was not expecting thatProduct: the dress is simple, timeless and a joy to wear. I'm concerned about the buttons at the bottom stretching with wear but not enough to stop wearing it. also there is a button at the top that keeps coming undone so I do need to keep an eye on that when wearing it.
Service rating : Lady was very helpfulProduct: Great value
Service rating : My original order in May 16 , when delivered was the wrong size plimsole. This was then delivered back to the shop. The shop reorders the correct size to be delivered to my home.
On delivery it was the correct size but wrong type plimsole. So upset I've just left them in a cupboard!Product: I didn't order these! But this was the second mess up and just left them in.a cupboard! I wanted the canvas version of this shoe and in size 6 !!
Service rating : One of my orders has never been delivered!Very disappointed and frustrated!Calling them many times.After a long battle, got a little compensation!
Staff in Canary Wharf branch very nice and helpful!Product: Good quality, happy with the products
Excellent service as always
Service rating : Always beautifully packaged and arrives promptlyProduct: Feels lovely and looks great. Bit smaller than later thought it would be but that's my fault for not taking note of the measurements16-Aug-2016It's great - easy to use and not too cluttered. Some companies websites have too much info on them.
Service rating : Service excellent ordered item in store on the Saturday, delivered on the MondayProduct: Such beautiful quality' really pretty. Will always use 'white Company' for bedding & towels
Service rating : Fast and reliableProduct: A bit more fitted than expected, would have gone up a size, but good quality overall
Service rating : Efficient, easy, arrived in excellent timeProduct: Fit well and are stylish whilst wing very comfortable
Service rating : Very helpful and personableProduct: Top quality material and design
Really good webbsite and trully fantastic delivery service