Luxury bed linen, bedding and quality home accessories
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Service rating : Delivery not quite as quick as expected but I believe there was a weekend in betweenProduct: This was a gift and very much appreciated by the recipient
Service rating : Love the discount and free delivery codes mailed to me!Product: Great item!
Excellent as usual from the customer service department to the clothes!!
Service rating : Very pleased with serviceProduct: Happy with it
Service rating : Very serious and reliable serviceProduct: Elegant and stylish
Service rating : FineProduct: Fine
Service rating : Quick & efficient as always.Product: Super quality easy to wear as smart or casual.
Service rating : Order placed on Monday 5th stating 3 day delivery. Confirmation email received as expected but no mention of delay. Expected delivery day Thursday came & went still heard nothing. Still nothing Friday so I telephoned customer services Friday afternoon when they confirmed they knew about delay but hadn't bothered to advise me. She also claimed an email confirming despatch had been sent to me already on Friday 9th confirming despatch I received this confirmation at 21.15 hours after my call. My order was a birthday gift & had you kept me informed & dealt with my call in an honest way it would not have been so annoying.Product: Purchased as a gift beautifully packaged and refreshing fragrance which my mum was delighted with although poor service & lengthy delivery meant it was late for her birthday.
Purchasing process was easy and communication thereafter good. But I have received far too many emails since and consequently unsubscribed.
Service rating : NaProduct: Long lasting smell
Service rating : Staff always polite and extremly helpful.Product: The look and the style.
Asked for next day delivery and was not told clearly that the weekend was not included - in 2016 that is ridiculous when you compete against Amazon. So put me right off the white company
Service rating : Easy to place the order and uses a great courier service.Product: Great quality, perfect for crawling!
Service rating : Very good came in 5 daysProduct: Nothing to change smells lovely looks great on my bookcase
Service rating : I did not receive information that the goods were en route. On telephoning to enquire, I was given a long (but very courteous) spiel about an IT problem and advised that I might wait up to a week. In the event, the goods arrived pretty much on time.Product: The goods arrived fairly promptly and appear to be satisfactory.
I placed my order on a Monday but the items weren't delivered until Saturday, too late for me to take with me on holiday!!
Service rating : Always have good serviceProduct: Lovely fitting sunglasses
Service rating : Easy website to order from. Prompt delivery and well packagedProduct: This was bought as a gift and, although I haven't seen a photo of the little girl wearing the set yet, the Mum is delighted with it.
Service rating : They are always very good, I never had a problem with their customer service.Product: Soft, pleasant but it required a lot of airing to take out the strong odour.
They didn't inform me that there was a problem with their dispatch department . I only found out when I rang to see where me order was . It was eventually dispatched thanks to a very helpful man. Some days later I received an email apologising for the delay and that my order was being dispatched that day. When I eventually was able to speak to somebody they said it hadn't been dispatched and they would cancel it but low and behold another parcel arrived two days later which I refused to accept. When I wrote an email about all of this to The Whute Company I just got a preformed response. Extremely disappointed in the company and their handling of their problems.
A huge amount of confusion due to "technical problems" warehouse etc. Order delayed and arrived after my guests gone home...!
Service rating : The items were a gift. They didn't arrive. After many attempts to try and speak to TWC, I finally got through and they agreed to resend them. And they still haven't arrived.Product: They haven't arrived
Service rating : Easy to order. Delivery in 3 to 5 days by a reliable delivery service including Royal Mail. Important when you live in a rural area as we do. Some delivery companies struggle to find us!Product: Pretty bed linen and good quality. Ideal for a guest bedroom.
Service rating : Money taken and no goods received. This company is a disasterProduct: Although £248 taken from my account 4 weeks ago no goods received
The products I purchased didn't arrive on time
Waiting on hold on customer care line for hours at a time.
No response from email sent after 2 weeks.
Promises of products arriving when again they didn't.
More wasted time waiting on hold.
Half the products arrive.
All arrive after 2 weeks and about 4 hours in total on the phone at my cost.
A week later, a duplicate order arrives at my cost!
More time on the phone and now I have to return that product in order to claim a refund!
Service rating : Good serviceProduct: Love the boots just what I wanted
Service rating : Submitted a query to customer service and they never answered me - not what I expected.Product: Pendant is lovely but hard to hang and difficult to centre glass on the pendant.
Service rating : Very good, as usualProduct: The size was too small... In comparison with other products I have from the brand of the same size
Service rating : Easy on line purchase and prompt delivery.Product: Beautiful fabric and colour but did not fit well so sadly returned.
Usually excellent.... But currently placed an order on sept 16 th for to take on my hols tomorrow..... Still awaiting delivery. It says awaiting dispatch I don't know what that means...when I tried to track it.... Order number 35664522.
Service rating : I received an email informing me the product was ready for collection from the destination of my choice. But it wasn't, it was hundreds of miles away at the other end of the country. Took ages to get through to an operator, but it was sorted out once I did. My first experience of shopping with you. Not very good!Product: A good product, but I was expecting it to be due to the cost
Service rating : Efficient, polite, courteous and personal. I felt valued.Product: Lovely quality moisturiser, light but long-lasting, nice scent - I don't get Seychelles from it though! To me this should be coconut, sand, salt - these aren't prevelent here to me. I wish I was better able to identify notes I do get, but it just doesnt have that mix of exotic sun for me. It is still a lovely product though, next time I'm in London I'm totally allowing myself time to spend in one of these stores!
Quick delivery and well packaged.
Service rating : wel it was difficult to get any idea if or when i should get my candles,and some times it is hard to place a order because you don't recognize my account ,so i do get frustrated at times .But i do pursefier because i love the products .the tracking system did not help me at all .And it took nearly a week to receive ,what was a long time i taught ,because a did get a parcel from the states in1,5 day ! Now do i behave like a spoilt brat !! Greetings Anneke BoksProduct: love the candle
Service rating : Previously excellent delivery service but this time let down but poor communication on when and where parcel was ready for collectionProduct: If sam as previous diffuser will be very happy
Service rating : Always first classProduct: Love the feel of the fabric but would have preferred a little more shaping at the waist ... But a great shirt for work.
I have never received these items. Have tried to phone at great expense from Capetown. Nobody answers. I have sent an e mail too asking for you to phone me. The items were returned to you and I don't know why. I have paid. I am left confused and unable to get answers. PLEASE COULD You Contact me and help me sort this out.
Service rating : Prompt delivery as alwaysProduct: Nice to be able to buy refills now
Service rating : The 2 shirts arrived quickly and the one that didn't fit was refunded quickly. Great service.Product: I used to get the essential long sleeved tee shirt in 100% cotton. I can't get them anymore,could you let me know if you do?
Service rating : Had a coupon that offered discount plus free delivery but I used the email voucher you sent me instead....big mistake.....had to pay £5 for delivery!Product: Very disappointed that the two hand creams I purchased as presents weren't in boxes like they are in store.
Service rating : I was disappointed in the telephone service I received as the phone was put down on me without me finishing the conversation and also when I rang back up the next person on the phone asked me security questions which the first Lady did not.Product: I had a full refund on the product as it was late for a birthday present.
Service rating : FastProduct: Size and scent
Service rating : Often use The White Company for my grandaughters clothes.Excellent service.Product: This dress is beautiful,& wouldn't change anything.
"Express" shiping took 5 days for it to arrive, late for my sisters birthday
Service rating : Very friendly and helpful when I phoned. Quick delivery. Beautifully packaged with care.Product: Love this, quality item. Just the right size to put a bracelet in to make a perfect present for my Daughter in law's 30th birthday.
Service rating : Totally efficient. Beautifully packed and arrived a few days after ordering.Product: This a gift to a regular purchaser from The White Co.
Service rating : Website easy and delivery very goodProduct: Beautiful
Delivery took to long, no communication to advise dispatch or tracking info, poor service for a high end company.
Service rating : Service great as ever.Product: Beautifully soft and well made... unfortunately did not fit me as I have a slim build with wide shoulders and to fit my shoulders meant the rest of the jacket was far too large.
Postage with collect+ was all done wrong, wrong codes, wrong address etc.
Service rating : The order was duplicated.Product: Not the quality I expect.
Service rating : Quick service, arrived when said it would.Product: Lovely and soft, looked like picture, love the colours.
Service rating : Arrived when expected. Well packaged.Product: The pillow case needs to be slightly bigger as I can't use it with any of our pillows. Pretty print and good quality cotton.
Very fast and efficient delivery23-Sep-2016Excellent
Service rating : As usualProduct: Birthday present not yet given
Service rating : When I returned the bottle of shower gel (see below) to the Edinburgh store, they were extremely helpful and a replacement arrived by Hermes courier within a few days. Service was terrific and I hope the new bottle of shower gel is as successful as all the others I've had in the past.Product: I bought a bottle of Mystique bath and shower gel in the summer sale as it is, sadly, no longer available throughout the year. After using it for 2 or 3 weeks, I noticed that the clear gel turned a yellowish colour and no longer smelled of the fragrance. I presume that it was very old stock that had been sent out for the summer sale and some sort of chemical breakdown took place.
Service rating : Easy website to use, prompt deliveryProduct: Does what it says, but I wish you still made the carafe with the single glass that goes over the top of the carafe - it stops the dust etc. getting in which the stacking carafe doesn't do.
Service rating : Service was fast and efficientProduct: The sheets are lovely fabric and I'm hoping they will last for years
Service rating : White Company is the only online company that I buy from that does not offer free returns. Luckily there were none this time but could put me off in future.Product: Attractive subtle stripe
Service rating : No info on item returnedProduct: Wrong size sent- not yet replaced
good prompt service
Failed to meet promised delivery date. Customer services gave misleading information about when the item would be delivered.
Service rating : When I returned my item, I wanted to xchange for a bigger size as I liked the T shirt but it was too small. This option was not available. I wrote on the return form in two places that I wanted an exchange but this was not acted on in any way. I am disappointed, as I wanted the T shirt but did not want the hassle of buying the item again in a larger size. Why do you not offer an exchange like other companies?Product: Lovely item but too small. Had to return it, see above.
Service rating : Easy to orderProduct: Very cool
Service rating : First class delivery and packaging.Product: This has been on my wish list for years but couldn't justify spending that sort of money on what is a luxury. I bit the bullet and very pleased I did...its my guilty pleasure.
Service rating : Always excellent serviceProduct: Bought these specifically for a long haul flight - been looking for something comfortable yet stylish for years .... these will be perfect - beautiful fit and look classy
Overall, service from The White Company is fantastic, however, between the date I placed the order online and the date of receiving the shirt I found that the product was reduced by 30% online and in store. There was no indication on the website that a promotion of 30% reductions was about to take place otherwise I would have waited two days and saved a fair amount of money. It will make me wary of ordering again.
Service rating : Lovely scented candleProduct: I like the offers , would love to try others
Service rating : Always can rely on TWC service and packaging etc.Product: My second pair of lovely soft comfortable lounge trousers. I am a 5' 2" and a size 12-14 and size 12 is a perfect fit. Smart enough to wear outside , pop to do an errand etc.
Service rating : Normally your staff are excellent and bend over backwards to help BUT when problems with the website or Black Friday, the people I contacted were out of their depth, but not their fault. Problems sorted eventually to my complete satisfaction.Product: Sent for a gift and have not had feed-back yet.
Service rating : For some reason I had several problems with this order, however I am still giving a good rating due to the quality and responsiveness of the customer service personnel I spoke to.Product: Lovely quality coat - although not right for me. I returned this item because (as someone who is petite in height) the coat was not the right shape for me and was not very flattering.
Service rating : As belowProduct: The packaging was more than was required
Service rating : I would expect the white company to assemble the bunk bed once it had been delivered, even ikea gives you the option to pay for that extra service.Product: I am missing 2 screws, emailed customer services 3 days ago and still waiting to hear back.
Service rating : No problemsProduct: Good quality
Unfortunately, when typing in the order 4 Sept., I put 8 in the address when it should have been 9. The original delivery was then returned to the White Company. That's when the problem began. I contacted customer services to arrange redelivery to the correct address. This was actioned but again sent to No. 8. !!!
This parcel was again returned. The order was eventually delivered 21 Sept.
In addition, I spent a total of 45 minutes on 4 separate calls from France before Customer Services answered.
Service rating : Helpful customer serviceProduct: Disappointed with quality and fit. Returned.
Service rating : I was in the Cabot Circus, Bristol shop and reeived beyond the call of duty service from 2 lady staff in particular - they were both a credit to your companyProduct: Extremely comfortable adn well designed trousers made of a very high quality fabric
Service rating : Very easy no hassle purchase.Product: Love them.
Service rating : Sent incorrect item. By the time a return label arrived the item had sold out. Had to travel many miles to a shop to eventually buy it. Unhelpful on the telephone and had to e mail to actually get the returns label sent.Product: Bought as a gift.
Service rating : Great,y to use websiteProduct: Excellent Robe, 2nd purchased, very comfortable
Service rating : All okProduct: Smells lovely and lasting
Packaged well. Arrived on time
Service rating : Very efficientProduct: Lovely product
Service rating : FastProduct: Love the smell
Had to ring from France as website not working properly. Order taken promptly and efficiently.
The website wouldn't let me use PayPal i emailed customer services to inform them
Service rating : Good service and kept me up to dateProduct: As described
Service rating : Quick delivery nicely packedProduct: Nice an soft fits well
Unable to resolve our query. Poor communication. My wife's account is still unusable. As frequent customers , thus has been pretty poor and very frustrating.
Very very good service from ordering to delivery will shop with them again well done
Service rating : i have only placed 2 orders with White Company- the first, the item was out of stock but no one bothered to tell me. i only found out when i called to inquire where it was a month later. the second, half the order arrived. Again i called to enquire and was told, they "forgot" and would send out nowProduct: not arrived - it was only when i called to inquire where it was a month later that they told me they forgot to send it and would send out
I had a problem with the website but when I phoned the order was dealt with extremely efficiently
Service rating : I ordered 5 small items & 2 items of furniture at 19.45 on a Sunday evening as I was going away Monday for 3 days so thought they'd prob arrive Thursday when I was back. The 5 smaller items arrived at 8.30 next day! Super quick! Will defo use again, ideal for any last minute gifts you need in a rush. The 2 larger items were with a neighbour when I got back on Wednesday. Amazing service.Product: Lovely item, seen loads cheaper but this looks top quality, very happy
Service rating : BrilliantProduct: Good quality
Friendly helpful Customer Service
Service rating : Arrived on time, perfectly packaged.Product: Beautiful garment, so comfortable and feminine. Thank you
Service rating : Speedy delivery .Product: Excellent quality product. Just what I was looking for.
Service rating : I have never received the product.Product: I would like to ask for a refund as the product has never reached my house.