Luxury bed linen, bedding and quality home accessories
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Service rating : Fast, beautifully packaged and easy.Product: I normally buy goose down duvets, but bought this for very practical reasons for my young daughter and was extremely pleased with the quality and lightness. It has already been washed once (albeit at the dry cleaners as it needs a large capacity machine) but has come out as good as new. Highly recommended and really good value for money.
Service rating : Via Web collect+, easy, next day pick up why I wanted!Product: Good thickness, contrast not obvious. Haven't washed yet so don't know yet about the 'bobbling' problems White Company cashmere tends to have in last few years.
Service rating : GreatProduct: Great
Service rating : So bad!!!!!!Product: Ok
Completely over excessive on the packing. Huge box for two soap containers. I have a photo.
Service rating : Arrived promptly and well packaged, as you’d expect.Product: Just what I was looking for, for my kitchen worktop. Very stylish, can’t wait to see it dressed (bought after Christmas). The tree is a nice shape and the pot has vintage appeal.
Service rating : Always excellent service - arrived promptly and well packed.Product: Lovely cover - washed already and tumbled dry - perfect.
Service rating : First class!Product: Absolutely gorgeous.. very happy
Service rating : Nice and fast delivery. Good communication. Neat packaging. But If you could save a bit on packaging that would be great! Otherwise feel guilty about all of the packaging. Thank youProduct: Looks nice though haven't tried yet. Will be keeping.
Quick, efficient service as usual
Service rating : Good serviceProduct: Quality product
Service rating : I’ve always had a first class service from the white company. I tend to place my orders online, however on the odd occasion that I’ve phoned through, the sales advisors have been very helpful.Product: I absolutely love the cashmere cotton hoodies, I purchase them every season. I have to say, I do think the pale grey ones (last season) were softer than these, however I still love them, and will continue to buy them in future colours.
Service rating : As usual I could not fault website ordering and deliveryProduct: Exactly as described on website Very pleased with quality well wrapped and protected for delivery
Service rating : Excellent reliable service.Product: Cute little poncho . Will look great in the summer with jeans and tshirt .18-Jan-2018Website very clear and easy to follow
Service rating : Everything is excellentProduct: Love the smell and quality
Service rating : simple and quick serviceProduct: Lovely shoes but a bit smaller than expected
Service rating : Delivery time was better than expected.Product: Fabulous frame
Service rating : The same good service I always receiveProduct: Just as expected - good material & good fit.
Service rating : Parcel arrived promptly and was well packed. Glad that The White Company use cardboard and not plastic packaging but was such a large box- and then rather a lot of plastic bubble wrap to fill the space - really necessary for one cardigan?Product: Usual high quality
Service rating : Lovely qualityProduct: Lovely quality
The service I received from start to finish was excellent.
Service rating : Web site easy to follow, in store good customer service.Product: Lovely and soft, good quality.
Service rating : Incredibly fast service and arrived safe and sound.Product: Beautiful, fresh and natural fragrance, perfect for kitchen and hallway (lovely welcome when you walk into the flat).
Service rating : ExcelkentProduct: Excelkent
Service rating : GoodProduct: Good ok
Delivery time excellent but packaging for three trays was appalling. Huge box
containing another box and an unbelievable amount of bubble wrap. Horrendous
amount for me to try and get rid of.
Good customer service
REASONABLY PROMPT DELIVERY, WELL PACKAGED, ITEMS IN GOOD CONDITION.
Service rating : I ordered a size too large (towelling robe) but was able to exchange it in a local branch - very much appreciatedProduct: lovely garment - just what I wanted!
I had to change a small childs dress for the next size up which was a xmas present. I ordered the bigger size but the small one was out of the allotted time to send it back because of this, but Customer Services were very prompt with my request and I was able to send the dress back. Thankyou.
Service rating : Good serviceProduct: Very good product. The packaging was far to large for the product purchased .
So quick, ordered a and delivered within a couple of days
Service was excellent and the delivery extremely efficient
Service rating : Very quick and efficient service.Product: Lovely hand cream .Would definately buy again. Have bought many for friends who love it.
Service rating : Had to swap sizesProduct: I like my purchase although I had to swap sizes - didn’t realise the items were unisex and m appeared to be too big. That was the only inconvinience. Also am upset that my fav colour mocha is no longer avail in the hooded velour robe but the robe itself is lovely.
First class service.Having made a mistake online it was promptly resolved on telephone.Packaging secure.
Service rating : Speedy delivery, ease of orderingProduct: Good value at sale price of £12.80, would not want to have paid full price of £32 though
Service rating : Arrived on time and well packaged.Product: The waterproof mattress protector that you sell bears no comparison with the excellent premium product you used to sell. It's thin and has plastic on the back and there's no way it will last after use. I became a regular White Company customer because it sold the best mattress protector on the market and I've been using the old protectors for over 10 years. I have rated with 5 stars and recommended them regularly. Now I won't be buying from my the White House as much.
I can't understand why they've replaced a quality product worthy of a top price with a poor product. It reflects badly on the company.
Service rating : very GOODProduct: .VERY GOOD
Service rating : Prompt serviceProduct: Great quality, cute product
Service rating : Always happy with the lovely quality of The White Company and order/delivery service is quick and well informed!Product: Very pretty!
Service rating : Always reliable and prompt - better than most other delivery services I have encounteredProduct: Gorgeous - lovely quality as ever
Service rating : The service and delivery was excellent received my product well packed and in good time.Product: The reason I purchased these goods was because they had already been purchased by my son in law for my daughter for xmas, unfortunately after being worn once being light they where soiled so trying to be helpful I put the product in the washing machine at 30 degrees and they shrunk as it was my doing I re ordered the product so my daughter would not be upset and when leaving told her to make sure she did not put them in the washing machine, which she admitted she probably would have done. My daughter buys a great deal from the white company and I living in France also go into the Harrogate shop when visiting and have had other products which I have always been happy with, I always check the labels on products but didnt think it necessary to do so on socks so it was my fault, however I find it incredible that you need to wash a pair of socks by hand. Whilst I expect knitted products such as jumpers etc to be washed by hand on occasion and always check, I do not expect to have to wash socks by hand. Fortunately the product was in the sale so I did not have to pay the full price for the replacement but in future I suggest that it is made clearer that a pair of socks needs to be hand washed the label was very small and there was no indication on the packaging, socks become very soiled and need washing well and hand wash would not bring out heavy stains so I do not find the product practical. In theory I can buy a pair of wool socks from Marks and Spencer at a quarter of the original price and throw them in the machine and they wash with no problem so find the product not at all practical.
Easy on- line ordering and quick delivery.
Service rating : Very good service but had problems with slow customer service reply over Christmas, which is probably normal.Product: A bit ticker than I expected so returned without trying
Service rating : Very quick deliveryProduct: Nice classic pattern and very comfortable
Service rating : Great service. Clothes arrived very fast.Product: Excellent quality... second pair I’ve bought
Service rating : Free delivery only available if you spend over £50
Parcel just left at front doorProduct: Bought several winter candles including the larger ones but their smell and sent is almost non existent
In the past winter scented candles have had a fantastic scent
Service rating : Excellent service but the amount of packaging was completely over the top! The two duvet sets and soft toy arrived in a box triple the size needed, marked fragile, and surrounded by copious amounts of bubble wrap. Entirely unnecessary. Other than that, no complaints.Product: Lovely, good quality.
New when delivery was due
Service rating : Very quick delivery. Beautifully packaged.Product: Beautiful bowl and a delightful fragrance.
Service rating : Website, ordering and delivery all excellent and as promised.Product: Nicely boxed and wrapped. Quite solid and weighty (good). Beautiful shape and feel. Would definitely recommend. It made a perfect present.
Service rating : A day after receiving my goods I got the first junk email. I protested to The White Company as I always look out for the tick box to say "No junk mail". Their website didn't appear to have such a thing.
I asked that they stop sending me junk and that they delete my account as I no longer trust them. (The Data Protection Act requires them to delete an account when requested to do so).
I got a condescending response to say, "I can understand it is frustrating receiving unwanted mail ....." and promising that it would soon stop but brochures may still be sent for 2 months! What brochures??? They have not confirmed that they have deleted my account as requested.
I have again responded, reminding them of their obligations under the Data Protection Act. No reply.
No way will I use this arrogant company again.Product: Towels feel and look good, although after one week and two washes there is a loose string from the seam of one towel.
Service rating : I am told delivery went as expected.Product: This was bought as a gift so I cannot comment on the product.
Service rating : Very quick deliveryProduct: Really expensive for what it was
Service rating : Item was securely wrapped and delivered in good timeProduct: Good quality glass,just the right size for storing cotton wool pads. Looks lovely in the batbroom.
Service rating : Delivery was quick , and email tracking was good!Product: Love the necklace , it’s for 18th birthday present !perfect! And also got matching bracelet! However I feel it should have come in little gift box as paying £5 for gift box felt a bit steep, for a small necklace ! But otherwise brilliant!
Service rating : I am very impress with the service. thank youProduct: Very happy with what I've ordered .
Thank you White Company as always very good service and quality :)
Service rating : Always a good service.Product: This bath mat is a nice addition to the new bathroom. Cushioned which is nice under the toes.
Service rating : Prompt and well packaged as always.Product: Good product. Bigger than existing one so doesn’t collapse in basket as it fills.
Brilliant delivery service
Service rating : Arrived the day after I purchased it on line WOWProduct: Beautiful
This is the second time that the customer service team have messed up my order when I have ordered via the phone. The first time I wanted to amend my order, I ended up being charged twice and receiving two boxes, one had to be returned and refunded, and this time i rang up as it was a gift and there was no way of sending the order to a different name and address via the website, so I phoned to ask that the order be sent to a different name and address - they changed the address but not the name and I received the order confirmation by email that was wrong saying it was being sent to me at the other address (if they hadn't been in they wouldn't have been able to collect it without my i.d.) so had to phone up the next day (again) to explain. Ordering via the website is fine when the order is straightforward - ordering via a customer services operator is terrible and frustrating, and will make me think twice about using the white company, which is a shame as the products are lovely.
Service rating : Great delivery nice and fastProduct: Love the thick duvet i bought so I’m sure this will be fine in summer
Service rating : Easy to order through the website and quickly available for collection locallyProduct: Comfortable and great quality
Service rating : packaged well and speedy deliveryProduct: As with all White Company products - beautiful!
Service rating : ExcellentProduct: Very good
Service rating : Good communication about delivery.Product: Excellent fit and nice fabric for sale price- would not have paid full price for it.
Service rating : So quick and well packedProduct: Love these trees have 3 now
Service rating : Prompt delivery and good valueProduct: Lovely and soft with room for a reasonable selection of presents without being too big
Service rating : EvcellentProduct: Excellent
Service rating : Excellent service & superbly packaged.Product: The simplicity adds to the elegance of this gorgeous duvet set.
Service rating : Everything was exactly as I was informed.Product: Love the scent of the Winter collection.
Service rating : Excellent! By mistake I ordered ordered single sized duvet covers instead of double. I changed the order next day by telephone without a problem. I was helped by an efficient, kind and polite assistant, nothing seemed too much trouble for her. Thank you.Product: Very nice, good quality and attractive.
Service rating : Great service!Product: Great size!
They were never delivered! I assume they were returned to you?
Extremely helpful. Smooth transaction.
Service rating : Excellent fast professional service!Product: Luxurious comfortable bedding, absolutely amazing feeling, a feeling of living in a 5* posh hotel ! Love my new bedding !
Service rating : Good but far too much packaging for the productProduct: Comfortable, flattering, good quality
Service rating : as aboveProduct: as above
Service rating : as always very goodProduct: Had trouble with the wick not as it usually is, it smoked a lot and sooted up the sides of the glass
Service rating : Prompt delivery and secure packaging.Product: Just as expected. Thank you.
Excellent service and delivery. Very friendly delivery driver.
Service rating : Arrived as expectedProduct: Beautiful quality17-Jan-2018Always good
Service rating : Good communication and delivered on timeProduct: Lovely and soft, very good quality
I was very disappointed that the price offered for the Cambridge flat sheets, in the sale catalogue, was not honoured in my order. The sale catalogue offered 2 flat sheets for £45.50, but when I placed the order this was not honoured, and I was charged £45.50 each
All fine, but I did not like paying £4.99 for postage when most other companies would offer you the option of collecting for free from a store
Service rating : Fast, well packaged delivery and lovely products.Product: Good quality towel.
Service rating : Delivery was quicker than the estimated date.Product: The edging around the pillow case was much bigger than it looked online - didn't look right on bed so returning the item.
Service rating : we had 2 robes, one was tried for a couple of hours and started falling apart. We tried to return to a shop and were met with rudeness: accusations of inappropriate wearing, refusal to do anything at all, and when presented with an untouched robe, we were offered a refund on that one only, and the shop manager threatened that they wouldn't refund that if we didn't accept it and leave with the robe that was falling apart with no more discussion! On returning the second robe through the mail order dept, it took two attempts to get an email with a post label, despite being told it was being done immediately.Product: Incredibly fragile garment that very quickly turns into what looks like rags.
Service rating : Quick delivery. Beautifully packaged.Product: Love Little White Company pyjamas.
Service rating : Excellent service as akwaysProduct: I love my necklace it was a present from my son
Service rating : Excellent delivery service. Thank youProduct: I was rather disappointed with the waterproof matress protectors because the ones that I already have from the White Company have a cover on the waterproof side also. The new ones do not have a cover so the waterproofing is exposed which is a shame really.
Service rating : Easy use website and quick delivery. Fan.Product: Just what I was looking for. Just nice to know a brand and the styles that will fit!
Quick easy to order good communication from company
Service rating : But thought the box it came in was poor, was ripped at top.Product: It looks pretty ok, pleased with the product.