Luxury bed linen, bedding and quality home accessories
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Service rating : Excellent customer service and feedbackProduct: Love the pattern and fit, plus I find all white company cotton sweaters wash and wear really well
Service rating : Very good service.Product: Very good quality like the colour.
Service rating : straight forward ordering and fast deliveryProduct: smells amazing and last all day
Service rating : initial delivery damaged.Product: The tea light holder is not level inside so when you put a tea light in it, it lies uneven and sloped so when your candle was lit, the wax would run out into holder.
Service rating : No fuss, polite and "wit it"lady on the other end of the phone, efficient and thank goodness no "have a nice day" stuff !Product: Stylish and a perfect wedding gift
Service rating : Very quick service.Product: Excellent quality. Have bought before and wouldn't use another towel for my children.
Service rating : Easy to order online. Delivered on time and well packaged.Product: Lovely and soft. Washes well and retains shape and softness This is the third I have purchased as gift.
Service rating : Paying for returns? That's not good for your businessProduct: The elastic in shorts is not good.
Service rating : Fine for ordering and delivery.Product: Sizing wrong! I am a size 14, so ordered medium...it was huge, I was totally swamped by it.
The size was more suitable for a man...has their been a mistake in production?
I returned the item, it cost me £4.95, as it was so bulky. I won't be ordering any more clothes from The White Company if this product is anything to go by.
Service rating : Fast and efficientProduct: Absolutely love these silver plimsolls. They feel substantial and of good quality. My daughter then bought a pair so they must gave made an impression on her too.
Service rating : Quick deliveryProduct: Lovely skirt
Service rating : Good serviceProduct: Lovely nightie
Service rating : Arrived quickly but 1item brokenProduct: One of the six wine glasses was broken. The bubble wrap round the glasses was dirty (dark dust) & this transferred to hands
Service rating : Fast delivery.Product: Lovely sweater, good quality fits great!
Service rating : I was in a hurry as I had to go back to work - the sales person was extremely helpful. The delivery was very good.Product: I would have made the laundry bag slightly smaller and the fabric a bit thicker.
Service rating : GreatProduct: Pretty
The box the goods arrived in looked tatty and badly put together. For a co pay that sells quality goods they should improve their packaging!
Service rating : Quick, excellent serviceProduct: Perfect
Service rating : Speedy and friendly deliveryProduct: Fit well and comfortable
Service rating : Called up customer service who swiftly organised courier to pickup the itemProduct: Basket doesn't open or close properly despite cost of product hence returned. Surprised a product like this got through quality control for The White Company
Service rating : Easy to track arrived earlier than expected.Product: Silicone strap heavy and made my wrist sweat. Had to buy a leather strap.For the price I think it should have been leather.
Service rating : Always a good serviceProduct: Very small to what I have brought
Service rating : As always delivered quite quickly. Please to see clothes well protected arrived in a box so not squashed or creasedProduct: Nice casual top
Service rating : Excellent customer serviceProduct: Smells wonderful
Service rating : quick delivery and well packed.Product: good design and quality product
Service rating : Very speedy, updates for delivery were useful as I changed a home delivery to a collect serviceProduct: Look great, a bit stiff but hoping they will soften a little with wear
Service rating : The service was very good fast deliveryProduct: Was not happy with this at all expensive
Not best pleased as a gift receipt wasn't put in
Haven't given as yet
Service rating : Goods delivered speedily and efficientlyProduct: Slightly baggy and back. loved the fabric
Service rating : Arrived promptly.Product: Haven't worn it yet but seems sizing is good and quality excellent
I paid for the next day service. My booking was made after the 17:00pm deadline on the Monday. I knew then that it would turn up on Wednesday. Perfect because my friend who the gift was for was going into hospital on Thursday. I spent the whole of Thursday chasing DPD courier service around. Because I asked to pick the items up from a shop close to where I live they put back the delivery date another 24hours (the web site does not make this obvious) initially they refused to deliver it on the Wednesday. I even offered to come and collect from their depot in Crawley. Then they said they would deliver it late on Wednesday evening. By 6:30pm it hadn't been delivered. I ended up going to the depot to collect after work. The whole event was a pain in theneck and I ended up buying another gift because I thought the one I had purchased from you wasn't going to end up being delivered. Very poor service, shoddy, jobsworth people I had to deal with.
The order was processed quickly which was good but Hermes kept changing the delivery dates which wasn't so good if yoo have to stay in.r
Service rating : They could be excellent if they posted via Royal Mail to the Scottish Highlands as couriers do not always arrive on a daily basis. They should also check vouchers included in their products are still valid as my watch included a free strap voucher which was out of date on arrival.Product: The watch is superb. Very stylish and with the added bonus of being able to order easily changeable straps from the maker. Be aware that the voucher included in the box for a free strap was out of date on arrival of my watch from the WC.
Ecellent service, even whe having to return 1 of the robes to the shop
Service rating : tracking of delivery very goodProduct: quality great even after washing time and time again. Just wish they did even bigger sizes.
Service rating : Have always found everyone very helpfulProduct: Always very pleased excellent quick delivery. And l am over the moon with my new seperga grey suede pumps very comfortable. The customer service is always very good, everyone is more than happy to please.
I ONLY REGRET THAT A GIFT PACK COULD NOT BE PROVIDED / THIS IS GIFT FOR MY DAUGHTER'S WEDDING, AND I DO NOT UNDERSTAND WHY YOU (OR SELFRIDGE'S) COULD NOT SEND A BEAUTIFUL GIFT PACK...
Service rating : Excellent arrived on timevProduct: Size too small please make 18
Service rating : Quick delivery and updates on order statusProduct: Perfect - the ideal gift
Arrived in the expected time, well packaged
Service rating : I ordered these online and they were delivered within three daysProduct: I've become a firm fan of Superga, I have the silver ones. And they are so much more comfortable than Converse. I have a broad foot and find them wider. So I bought the white leather ones and expect these to be just as good.
Service rating : I was unable to see where online I could put my billing address and a different delivery address. that needs seeing to.
Service otherwise is goodProduct: youre paying for quality.
I prefer these blankets because they are soft and wash well.
Easy and very efficient
Service rating : Excellent service - I got my parcel few days later and I live in Europe on the mainland.Product: I wasn't sure whether to order it as I read few negative comments . But I was not disappointed. I absolutely love the colour, quality and fit. A must have !
Just perfect and fast delivery.
This was ordered by telephone, I found the operator very polite and helpful, item arrived on time,would not hesitate using this service again.
Service rating : Always a great website, up-to-date stock listing and fast delivery of items.Product: Great quality, lovely fit.
Service rating : ..Product: .
Service rating : Swift delivery. Well packaged.Product: Skimpy in sizing. Too short for an older lady ! Why do you make all your dresses short ? Poor quality for the money. Returned.
Service rating : Very pleased with service from The White CompanyProduct: Lovely fragrance
Service rating : service for this and many other orders recently has been fantastic. Everything ordered has been of a high standard and delivered quickly and without any problemsProduct: good quality
The Moses basket was incorrectly described on the website and the image on the website did not represent the item I received, TWC tried to sell me an additional item (a blanket) that would make the item look like in the photo (for £36!!), but it turned out that that was wrong, too as it wasn't the blanket that was depicted on the photo, but a crib sheet (for £16). They offered me 20% discount, which frankly I thought was rude after the mess up and initial suggestion to buy a £36 blanket to make the basket look like they advertised it in the first place. Poor service!
Service rating : I had a problem with my details and this was resolved efficiently and effectlivelyProduct: Lovely but not for me
Service rating : Great service. Timely delivery, well packaged and lovely products.Product: Makes a lovely baby gift. 100% cotton, soft and lovely light blue colour.
Service rating : Quick delivery, well packed.Product: Looks very pretty
Everything ordered came when it said it was,dress was to small phoned up and with excellent help over the phone a new size was sent and other was sent back
Very good website. Easy to complete purchase and quick delivery sevice
Always really helpful staff but as a business customer it would be so much easier if VAT receipts were issued automatically rather than us having to request one every time we make a purchase.
Service rating : Easy to order online, very fast delivery.Product: Lovely light feel, good cut, a useful buy for spring and summer.
Prompt, efficient & no hassle:)
Prompt, great products, great website, easy to order, well priced well packaged, all as ever!
Service rating : Always reliable and good delivery times.Product: Looked great on but a tad too high for me to use as a casual Summer sandal. Would have kept them if I could have worn them all day long.
Service rating : The service is very good. Quick delivery in respect to order dayProduct: The quality of the leather is ok but the most disappointing fact is that the shoes were squashed (as if they had been stocked in an awkward position for a longtime with no box ) they are dented and are wrinkled in a couple of places
I received them the day before leaving for a long while so I've no time to replace or return them
But overall you can tell they have been mishandled through storage
Service rating : Always prompt delivery and well packaged. Can't fault.Product: Lovely little hat and good value. The hat has an inside row of elastic, so it fits comfortably and stays in place. Perfect for little heads.
Had to chase my order. Was promised a call back which never happened.
Service rating : Amazing easy to order came within 36 hours.Product: Looks really good tried on fit well but not worn as they have gone to be shortened.personally I would like to see jeans/ trousers offe red it shorter lengths.
Service rating : Easy to order, pay and delivery went smoothlyProduct: Looks lovely on my wife!
Service rating : I order from Australia as you just can't replace the White Company's quality! Free and fast delivery, very very happy!Product: Beautiful, large and so soft, very pleased!
Service rating : I was just slightly disappointed that I had had to wait a few weeks for my slippers.Product: My new slippers are very light and comfortable, they would be ideal for traveling . I find that I need to put them on a quick wash each week, however they soon dry, feeling fresh and retain their colour.
Service rating : I am an international customer. I used to receive orders within 3 days of ordering via DHL. It seems TWC has started using a different carrier as this most recent order took over a week to arrive. However, delivery was free.Product: Not as white as the pictures show. Has a beige speckle to the finish.
very quick and easy to use arrived in Australia 8 days lovely xx
Service rating : Excellent efficient service. Well done White Company!Product: Beautiful scent.
Your candle is under the scented Canley section but it's not scented w
Ordered 7 items and purchased five of them. Don't want dress as is completely see through and the bangle is much too big and falls off arm, but I have to return them at my cost in a box which the original items were sent in. I love the clothes I have bought but am reluctant to order more things from yourselves because of returns policy.
Service rating : Perfect service and excellent offers.Product: This is an unusual and beautiful photograph frame. It is well-made and enhances those special photographs.
Service rating : I Wish that delivery lead times were shorterProduct: Very good quality and excellent fitting
Very good service. But annoyed that 2 days after purchasing with 15% off. You sent a card out with 20% off offer. It's just cost me £7.50 more than it should have!
Telephone sales staff were good but I had to call as 15% discount was not applied to both items at first
Service rating : I was sent 8+ emails to create an account but when I called to ask if my order was being processed they couldn't find any record of it under my email. No info on tracking and no receipt came with it. AWFUL, AWFUL experience. Not impressed with the follow through and it who do I contact if my item is faulty?Product: Overpriced for the quality but it looks nice. The real proof will be if it holds up for 6 months of household use.
Service rating : Fast and efficientProduct: Smells like a hug in a jar
Service rating : Very helpfulProduct: I received the please the first time and smashed to pieces but then emailed customer services and new one sent out next day which I thought was brilliant
Service rating : Delivery was prompt, the items purchased where packed well.Product: I've purchased many items from the Seychelles range in the past. It's become my summer scent in the household. Makes me think of holidays.
Service rating : Good product but not impressed with the delivery company.Product: Pretty product. Bought as a present as that's what she wanted for a nursery.
Service rating : always a good serviceProduct: Iliked the fit of this jumper but haven't worn it yet
Service rating : Item still not delivered!Product: I have not received the item but have received a number of texts and excuses about delivery but no sight of actual item!
Service rating : Ordering process was straightforward; email communications were frequent and informative.Product: The quality of the item felt good but the sizing was very poor. Although I ordered the correct size according to the sizing chart, the swimsuit was so small that I couldn't actually try it on. Very disappointing.
Service rating : Excellent delivery serviceProduct: The shirt was not the correct fir for me' and I thought was expensive for the quality.
Service rating : GhggProduct: Gkfhvgb jjgggg
Paid top money for clothes to arrived pushed and creased into a box. Not appreciated! Also don't appreciate receiving a 20% discount on further orders after having purchased numerous items!
Service rating : Good quick deliveryProduct: Excellent quality
Service rating : Quick service but packaging a little small for items which arrived a bit creased.Product: Lovely top but it was off white not pure white as appeared in the picture.
Service rating : As always with White company service always good.Product: very pleased with handwash
Service rating : My goods arrived within two days, packed perfectly.Product: The sizing is perfect for me ........length as well as waist.
Service rating : Well packed and arrived quicklyProduct: No flaws and nice useful trays, Robust. Just one comment as it would be nice to have three trays all different sizes rather than one large and 2 small.
Service rating : Easy to order, quick to deliver and well packaged.Product: Excellent quality, fragrance lasts right to the end and lasts a long time. It's my second diffuser and I will always use these particular ones now.
Nee free delivery overseas over 50 pounds and order received overseas within 2 days. Amazing service thank you!!
Service rating : GoodProduct: Nice finishing touch but expensive - should be included in candle price
Service rating : Order always on timeProduct: Not different colour in the trouser pockets.
Service rating : Prompt drliveryProduct: These are the worst pillows I have ever purchased after 5 mins of putting your head on them they become flat. For £65 each I expected a lot more. We wake in the morning with neck pain and pins and needles