Luxury bed linen, bedding and quality home accessories
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Service rating : Items arived in good time and items were easy to find on the website.Product: Nice fragrance and packaging
Service rating : Extremely helpful ( I order by phone) and willing to explain/describe products as necessaryProduct: Love the smell of cassis!
Service rating : I ordered in store as size I wanted not available. Staff more than willing to help. Delivery was prompt and reliable.Product: Fit seems fine. Feel is nice.
Service rating : ExcellentProduct: Adorable first baby toy
Service rating : Excellent service but I now use much less because of returns policy.Product: Over-priced but I bought because unavailable in this size elsewhere.
This is my first stop for clothes, fantastic quality and service.
Service rating : Very good service - easy to order online and very quick delivery.Product: Beautiful soft pair of pyjamas - I have brought pyjamas before from the white company and they wash and last very very well.
Service rating : Very quick and efficient - email arrived from delivery co.Product: Good
The product was not available in store so they ordered it online and it arrived quickly and efficiently.
Service rating : Service was extremely quick as I have come to expect and appreciate from The White Company. I received my order within two days - fantastic turnaround!Product: Lovely quality. Comes up very small - I ordered my usual XS and it's fine but ideally I'd have liked it slightly larger. Not enough of an issue to return or exchange though. This will look great with white trousers or jeans in the summer.
Service rating : The delivery day itself was great, however I think in order to competitive The White Company need to be clear how long a delivery will be, being vague like within 5 weeks when a product is in stock does not match other retailers. I ordered another item from a different retailer at the same time and it was available to pick up by 14.00 the next day. That said the great products mean this does not deter me.Product: Excellent quality product which is admired by visitors. Could not be better.
Service rating : Would usually have put excellent but on this occasion the product was not available for a prolonged period of time - I was informed of this.Product: fist class quality as usual
Service rating : The service was fast and efficientProduct: The product is well made, stylish and comfortable and warm, will be worn a lot!
Service rating : Always top class service.Product: A great jumper for jeans and casual wear.
Service rating : Items come a lot slower than they use to... And have to either go to my nearest store which is 30 mins away or have to spend over £11 to post back....free returns are needed like all the other quality stores.Product: Soft denim, small cut.
Service rating : Great Service and fast deliveryProduct: Good as always and vey soft
Service rating : Always excellent service from The White Company. Apart from their beautiful products the efficient service is the main reason I continue to order online.Product: Beautiful blouse. Well made and good fit.
Service rating : Stratford staff - really nice and helpfull. really recommendable. Service excellent.Product: Could be bit more soft, but generally happy.
Service rating : Great service as always!Product: Love these booties, they look great on the wee one!
Service rating : prompt and efficient with sales and returns.Product: beautiful quality; great over-sized shape and the color block really gives this T a dash of the unusual to set it apart from the others!
Service rating : Quick delivery and beautiful high quality productsProduct: Beautiful soft robe!
Service rating : Always great quality items delivered promptlyProduct: Great quality
Service rating : Everything arrived very quickly and was well packedProduct: Good quality cotton
Service rating : Excellent as everProduct: lovely colour and shape
Very prompt delivery, high quality products, was contacted by telephone when an item I had ordered had become unavailable and a suitable alternative was subsequently organised. Very pleased, will certainly shop with White Company again.
Always helpful and goods arrive correctly and on time.
Service rating : Very prompt delivery items packed wellProduct: Rattle was a present & liked very much, beautifully soft for new born
Service rating : Fast and efficientProduct: Just love walking into my house to be welcomed by this fabulous fragrance, warm. soft with floral notes - heavenly.
Service rating : Efficient and friendly customer service staff and impressed with the prompt delivery of item.Product: A gorgeous bunny and a great quality item. Makes for a stunning gift for a new born.
Please improve your international sales procedures. It took 5 days, several calls and e-mails to get my order shipped to Kazakhstan. I also don't see the point in confirming my billing address by providing a copy of utilities bills (as I was asked for). I shop online a lot, including UK shops. Placing order and shipping is usually very easy. Apart from that... good quality of products and shipment via DHL was great. I am ready to buy again )) Thanks to all in Services team who helped to get it shipped!
Service rating : beautifully wrapped and presentedProduct: very happy with the wave bangles
Service rating : Very friendlyProduct: just what i was looking for
Service rating : Had know problemsProduct: Was not for me but good
Service rating : Fast delivery however I didn't like having to wait in all day. Much prefer sites that use couriers such as DPD that offer one hour delivery slot. For this reason probably won't order againProduct: Very stylish however a little too big
Good service...very efficient06-Mar-2014Excellent quality on all products
Service rating : Have always had excellent service. Goods arriving extremely quickly and always in excellent condition.Product: There was nothing wrong with this item. It just didn't suit me.
Service rating : Fast delivery,Product: Sending to my grandughter in Australia.
Service rating : The shop staff are very pleasant and helpfulProduct: Did not fit well and expensive
Service rating : Speedy service and even though the prices are not the cheapest the quality is always good.Product: Very pretty, large size means there's lots of scope for extended use.
Service rating : Impeccable service as alwaysProduct: Fantastic quality, as always, who wouldn't love to wear beautiful cashmere05-Mar-2014Superb company, selling top of the range products
Service rating : Easy to use website and goods arrive very promptly to the Channel IslandsProduct: My daughter absolutely loves your night wear. It's a shame you don't have bigger sizes even up to age 15.
Service rating : Prompt delivery, well wrapped and packaged up. Good discounts too!Product: Beautiful! Fits perfectly, very happy with it. Excellent discount, I couldn't afford it otherwise.
Service rating : Very happy with The White Company itself, but somewhat dissatisfied with the delivery company that was used - Yodel. They couldn't find my house on the specified delivery day but didn't even try to contact me to obtain directions. I tried contacting them when I saw the order had been returned to the warehouse, but could not speak to anybody, telephone numbers were difficult to find on their website, and when I did find one it was an automated service. Eventually they rang me the following day, I gave them clear directions to the house, but they still left the parcel with a neighbour claiming not to be able to deliver to my address, despite me waiting in all day for the delivery.Product: I didn't realise from the website that this had sparkles through the fabric! It is pretty though, and I didn't want to change it. Lovely and soft. Make the bedroom look very luxurious.
Service rating : prompt delivery-next dayProduct: lovely
The service was perfect, very fast delivery. The items matched the description.
Service rating : Always up to standard.Product: Very good value for the price i paid in the Sale.
Service rating : Have always received excellent serviceProduct: Loved the Blouse but found the sleeves much to long had to have them shortend adding to the cost now have to see how well it cleans
Excellent service and wonderful items
Service rating : I love the White Company and wished the shops were bigger to have a bigger variety of goodsProduct: Nice but shapeless
Service rating : Very helpful and pleasant during the phone call.Product: Item just as I expected
Service rating : Fast efficient service excellentProduct: Looks very pretty not worn yet but really like it
Service rating : Very prompt service. Well packaged.Product: Lovely bedding, very pretty and feminine.
Service rating : quick and efficentProduct: bit thin but nice fit
Service rating : Always excellent service.Product: Excellent quality. My grandson will love it.
Service rating : Always first rate service.Product: Being on of The White Company's biggest fans, this is the only time I have been disappointed in an item. I had to return the robe as, apart from it being too big for me (sold out of the small size so ordered a medium), I found the silk very thin. I have a silk robe that I bought a few years ago from The White Company and the quality is very different. Even the silk pyjamas I bought last year seem to be a better quality. So sorry The White Company that I've had to give a 'poor' for the first time ever.
Service rating : First time I have bought on line - great service to New Zealand. Will definately buy from them again.Product: Perfect fit and very good quality
Service rating : The system didnt automatically deduct a discount & I hasd to call to ask for itProduct: haven't yet hung them
Service rating : Usually goodProduct: I have been sent the studded belt twice but returned both as no holes for buckle! Am now going back to the shop originally ordered from who are most helpful
Service rating : fast and efficient!Product: as described!05-Mar-2014fast and efficient!
Service rating : Great service from the White company although courier left it with neighbour who left package for me outside on top of a bin, it got completely soaked in the rain, the box was ruined. Luckily the product seems ok especially seeing as its electrical! I would advise couriers not to leave parcels with other people unless asked to do so!Product: lovely design
I am very happy with all my items bought from the White Company and also the help received from your assistant when I placed the order on the phone. Absolutely no problems.
Service rating : Fast shipping. Great customer service. I got free shipping and used a discount offer from my catalogue.Product: Very pretty, the size small was a little tight on the bust so I exchanged for a medium. Typically I would take a size small so I would say this is runs a little small.
Service rating : Super service, as usual.Product: Very pretty
Service rating : Excelent and quickProduct: I am buying these diffusers for a friend in south africa who raves about the intensity of the scent
Service rating : Quick deliveryProduct: very soft, excellent quality
Service rating : Quick as usual!Product: Just love it
Service rating : The Shirt came when it was suppose toProduct: I love my Denim Shirt !
Service rating : Good service. BUT I was sent this pilling brush after I complained about pilling on a sweater. You have not sought my views on the sweater and I can't find anywhere to leave a review. My £85 sweater (tipped hoody) was very badly pilled within hours of first wearing. Needs de pilling every time it's worn. Now looks old and tatty. Not good enough.Product: Have given 'good' for pilling brush only. Would rate 'bad' for sweater.The product works reasonably well, but shouldn't have been needed. I was sent this in response to my complaint see above. I did not order it. There was no explanation or apology for the defective sweater.
Service rating : Prompt and efficient serviceProduct: Granddaughter loved them
Service rating : Quick delivery however the fleece romper was really squashed up in a small clear plastic bag. I may have liked it more if it wasn't so squashed.Product: Bought this in grey previously but didn't seem as nice in the pale blue- colour and quality. It was delivered all squashed up in a small clear plastic bag. I may have liked it more if it wasn't so squashed.
Service rating : The online service is always excellentProduct: I am so impressed with this product. It leaves the skin very soft and smoooth and the fragrance stays in the bathroom
Service rating : It is always excellent with speedy deliveryProduct: the extra small seemed too small and the small seems too large because chunky cotton stretches but I am keeping it
Service rating : Delivery next day
ExcellentProduct: fantastic light and great value
Always on time. Love their website and their products. I find the collect plus service a great great addition as i havr one of those shops nearby and i can collect whenever i want
Service rating : Friendly when you ring up and quick to deliver. Occasionally they say they will call back and then don't.Product: Colour a bit dirty but good sizing
Service rating : Excellent service, staff always friendly and polite and go out of their way to help.Product: Excellent quality as always
Excellent always efficient and love the products
always pleased with the service from TWC
Service rating : Prompt delivery, within 48hours of ordering.Product: Everything that I hoped for.
Service rating : Very goodbalroundProduct: Very pleased with the product04-Mar-2014Very good to deal with
Service rating : Always a good service.Product: Lovely and loose fitting but well shaped - just what I want in a chunky knit! Larger size looks v. good too - in fact it's slimming. (Yay!)
Service rating : Brilliant, easy service. Smooth from beginning to end.Product: Lovely robe just what I was looking for. A great fit, cosy and absorbent. Totally recommend.
Service rating : I have always received excellent service from your company.Product: It is a birthday gift so I have not given it yet! I think it's lovely!!
Service rating : Arrived on time, well packedProduct: Just as described
Service rating : Very quick deliveryProduct: Very soft fluffy and cute!
Service rating : Online the service is really good. Items delivered swiftly and free last order.Product: I am short and have difficulty with length of trousers at times. Very happy with shapes and quality
Service rating : The service and delivery are good, as marked, but you could lover the amount to spend to qualify for free normal delivery and make the pick up from stores free as well.Product: Very nice nightie, soft and comfortable to sleep in. Will definitely buy some more.
Service rating : Excellent as alwaysProduct: very nice
Excellent service, had to call as I had missed something off my order, sorted easily.
Service rating : Well packaged ,came promptly.Product: Lovely carafe,goes well with the tuscany glasses
Service rating : fast delivery with great productsProduct: Bought as a present and she was happy with it so it must be god!
Service rating : They arrived within two days of ordering, excellent service!Product: Have bought these storage bags before in different sizes, so useful, they work very well.
Service rating : Clear simple web siteProduct: Consistently value for money
Service rating : ExcellentProduct: Excellent product , great service!
NO PROBLEMS VERY EASY
Service rating : Easy, fast & painlessProduct: Lovely item, bigger than I had expected
Service rating : Very helpful, friendly and efficient.Product: As described. Perfect for the use.
Service rating : Exllent service as always! Thanks white company !Product: Nice product!