Luxury bed linen, bedding and quality home accessories
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Service rating : Fantastic as always and wonderfully presentedProduct: We love the quality and smell
Service rating : Quick deliveryProduct: Good cotton mattress protector, not as thick as i expected.
The service is extremely good nicely packaged and delivered to expectation.
Service rating : fine.Product: I like that it is ALL cotton, as synthetics get much hotter in the night and seem to hold the heat (not comfortable!)
Let me start off with the website, easy to use. Great pictures and sizing guide is perfect.
The delivery came in no time. Packaging was lovely.
White company is the best store for me!!
Service rating : My parcel arrived very quicklyProduct: Lovely jumper. It is soft and stretchy. I am only 5'3" and it is quite short so if you are tall it might look quite cropped.
Service rating : Speedy delivery - and it was free too.Product: I have had this robe before (last one got tea spilt down it - not a good look for a white robe) so I knew what to expect. New robe has been updated with the interior being much more "comfy". Thoroughly recommend !
Service rating : Prompt deliveryProduct: Refreshing smell
never received correct item, on time or gift wrapped, had a further 3 deliveries all wrong
Service rating : Quick deliveryProduct: Lovely quality just the wrong size.
Service rating : Still awaiting deliveryProduct: Not got it yet!
Service rating : Very quick delivery service .Product: My 11 year old love it, very pretty.
Service rating : Bedding bought online. Website easy to use.Product: Haven't slept in them yet but please with the look, quality and feel of this bedding.
Service rating : The wesbite is really good but the service at Bromley store, poor. I have found the staff to be unattentative and stuck up.Product: There were sadly too big so I had to return.
Service rating : Amazingly fast delivery.Product: Lovely comfortable slippers, especially at 20% discount! Non slip sole but not heavy like some slippers. Wash well on 30 degree wash. On the my 2nd pair!
Service rating : Delivery service is always very good. Thank you White Co!Product: My son loves the cosy feel of these pyjama trousers and he loves the grey/black check pattern.
Service rating : quick delieveryProduct: this was sent as a gift,the receipient loved it all,made her feel very special
Service rating : Quick delivery and lovely packagingProduct: Very sweet bracelet and good price
Service rating : No issues with serviceProduct: Not yet received this item
Service rating : Delivered promptly. No problems at all.Product: Lovely design and quality; fits really well. My girl loved it.
Service rating : Fast delivery, well packed.Product: Would DEFINITELY have preferred pockets, but otherwise lovely cardigan.
Service rating : fast efficient service as alwaysProduct: very good quality
Very good service, Thank you.
Service rating : Simply Excellent!Product: Excellent service! Will use again!
Service rating : Good delivery informationProduct: Pleased with the product
Service rating : Ordered Friday in the UK and delivered to Amsterdam the following Wednesday - excellent service, thank you.Product: Bought as a gift for my son, *Personal details removed by Feefo*, so not opened yet.
Service rating : Cannot find fault with serviceProduct: Cheap, thin fabric. Not at all what I expected!
Service rating : Quick delivery and kept up to date on process.Product: Comfortable towear
Service rating : The items were delivered in two parts quicklyProduct: Not yet unwrapped
I did not expect to receive the goods so quickly, a very good experience , thank you !
The item was a Mothers Day gift but it arrived dirty
Service rating : Always top class serviceProduct: Always top quality products
Service rating : Beautifully packaged, speedy delivery and great offers regularlyProduct: Excellent quality and lovely material and design
Service rating : I ordered my item on Saturday evening and it was delivered Sunday lunch time! I didn't expect that - what excellent service!Product: I was a little bit worried as another reviewer had said the colour wasn't what they expected but I needn't have. The Quilt is absolutely beautiful, and exactly as in the online photographs. It matches my bedroom and other bedding perfectly. The quality of the quilt is of a very high standard and I can see it will be very durable.
Service rating : excellent service and emails to keep me informed of where my order is.Product: excellent quality. More sales needed.
Service rating : V polite and timelyProduct: Unfortunately the shipper lost my delivery and now the product is sold out which is such a shame as it looked great! Hopefully one will be in stock again soon. the customer service team however were great and very responsive !
Service rating : Courier Hermes quick/efficientProduct: Exquisite keepsake, had eye on this for ages, then found it in TWC sale! Couldn't make it for the sale price, so pleased for children/adults, anyone who loves London!
Service rating : Easy and quickly deliveredProduct: Lovely quality
Service rating : Can not fault the serviceProduct: Love this product
Service rating : The ordering and delivery was excellent.Product: It looks great but it's a gift so I can't at this stage rate it.
Service rating : Rapid delivery and very well packaged.Product: Received this as a gift last year and loved it so had to buy another.
Service rating : Easy smooth straight forward transaction. Good communication, Reliable service & Fantastic product!Product: Love the colour, fit and shape. Particularly like the fact that the pom-poms are different colours & the hat covers the ears.
Service rating : Pleased with products and very impressed by the very quick delivery.Product: Attractive,neat bath mat.
Service rating : Fast service free postage and a discount on the itemProduct: Great smell been using it and buying it as gifts for along time
Service rating : Excellent serviceProduct: Good product,
very fast customer service and excellent solution
My order was a gift for my sister who has just had a baby. I could not negotiate through checkout with my details as the purchaser and hers as the recipient. Therefore she received whatever delivery paperwork is sent out, presumably with the price on etc. which is not good. Don't know if it was just me doing it wrong???
Service rating : A very fast and efficient service excellentProduct: Lovely quality
Washes so well and stays brilliantly white
Service rating : All arrived on time and well packagedProduct: Love the shape could have been told it is quite large as may have gone a size smaller
Service rating : Prompt service and well parcelled and clothes well packaged.Product: Great fit very pleased just what I wanted.
Very good service. Initially the website would not accept my discount code. On calling customer services, they processed the order and honoured the lower price which the internet wasn't showing.
Service was good.
Service rating : Kept up to date with the delivery. Parcel received in a timely fashionProduct: Good quality material.
I paid for next day delivery and it came 3-5 days later
Service rating : I like most of white company's products as candles & beauty products but last 10 days I had a problem with a non delivery order in France & the mistake was made by your company I was annoying & I want to keep buying the beauty products as order N° 47060581 Please, try to sort it out thanks in advance ! Of course you gave me back my money except 9€ but it's not my fault help me !Product: I like the smell of thoses flowers so fresh so nice smelling
Service rating : Have been a customer of the white company since it's inception and it still manages largely to pull off good quality in tandem with a reasonably high standard of customer service.Product: This is just what I had been looking for; an unfussy design in cloud-soft cashmere for my newborn. An extravagance, yes, but if you buy one non-essential item for your new arrival, this probably ought to be it!
Still waiting for refund on another order !
Service rating : Prompt delivery, well packaged and good quality product.Product: Always good material and beautifully designed.
Service rating : I rang to ask whether there were one or two pillow protectors in a pack because the website was unclear. The information I was given when I rang was incorrect. I was told there was one but in fact there were two.Product: Generous size and good quality
Service rating : Good package securely and garment arrived on time and in good conditionProduct: Not worn it yet,hopefully it will wear and wash well as your garments normally do.
Service rating : Service is on time when it says it will be deliveredProduct: Comfy and light
Service rating : The service was efficient but people packing should not have filthy hands leaving finger prints all over the goods especailly as all the packing is whiteProduct: This is a a gift and the box containing the candle was filthy and covered in dirty finger prints not really acceptable
Order was delivered on time and very well packaged and protected. I had to return it for personal reasons, but had no problems doing so.
easy website fast delivery
Service rating : As aboveProduct: As above
The website is very clear and easy to use. Shopping is very quick and fun and I get my items fairly quickly.
I love the clothes I buy, they are comfortable, luxurious and very trendy.
Service rating : First Class product and ServiceProduct: My favourite along with Winter
Service rating : If this relating to the jumper I purchased then it would be excellent but if this is related to the boots that I ordered then very bad service through out, although each person I spoke with regarding issue was very helpful and each time tried there best to resolve issue. But the system kept braking down.Product: If relating to jumper then excellent but again if the boots then bad. The boots that I ordered were incorrect the box stated the correct size but the boot was a different size and what I have had to endure to rectify has been very time concerning and embarrassing since I ordered them for someone else.
Service rating : Parcel and delivered when expected.Product: Lovely jumper. Great fit.
You need to ask your delivery people not to throw boxes over gates! Or mark them as FRAGILE. Luckily I don't think anything was broken but I haven't opened all the contents yet as some were gifts and are cellophane wrapped. Fingers crossed.
Service rating : Always very efficient.Product: Sizing of many products not reliable, often much larger than expected,found same with seaters.
Service rating : Great quality products, up to date stock details, fast delivery with regular updates on progress.Product: Excellent quality, great fit and length.
Service rating : Never had a problem with White Co. Delivered speedily and nicely packaged with no too much waste.Product: V pleased with this at sale price - a light transition piece and goes well with the white jeans also purchased.
Service rating : The packaging is as lovely as your products.Product: Love this dress, and the size 10 was a good fit. I had bought a dress from White Company last year which shrank when washed (as per the label instructions) so was cautious about jersey dress and returned it. I subsequently ordered the size 12 but this is just too big and have also had to return it.
Service was on time and the tried their best to accommodate my timing.
Service rating : The White Company's service is fantastic, however, the service provided by the delivery company Hermes was appalling. They failed to deliver 2 days in a row having sent me emails telling me my delivery would arrive that day, they told White Company that the road was impassable, which was a lie. Not very impressed.Product: Great quality
Service rating : Easy to order and rapid deliveryProduct: The second one we have purchased, excellent product.
Product was beautiful delivery service from collect + was poor ( the chosen collection point was unhelpful and unprofessional)
Service rating : The service we have received from The White Company has always been excellent.Product: We have come to associate The White Company over many years with quality products.
It comes therefore as disappointing that the Savoy fitted sheet did not meet the usual standards we had expected and therefore had to return it for a refund.
Service rating : Fast delivery always well packaged.Product: Returned
Service rating : 100%Product: Smells wonderful
Always a pleasure, I shop here online or in the store a lot, love the white company!
Service rating : very good on line service in particular the updates and packagingProduct: A lovely fresh smelling eau de toilette
I was emailed that the parcel had been delivered- we were in and it hadn't been. I rang customers services who never rang back, so I rang again and was told it had been put by a side gate - we don't have a side gate. I rang again - no-one returned my call again. A neighbour dropped my parcel in, so i rang again as I didn't want a replacement parcel sent, but apparently it wasn't going to be anyway. Your customer services are very poor and this is the second time I haven't had replies to my enquiries. Not good.
Service rating : Very prompt and informativeProduct: Excellent product and will use again
Service rating : Good productsProduct: Too soon not worn yet. Seems good quality
Service rating : The service was good. The items came quickly and I got regular updates on the whereabouts of my parcel.Product: Lovely pillows
Excellent service when I needed a different size in the lounge pants.28-Mar-2017Average
Service rating : Easy to order, excellent product and fast delivery.Product: I love this cream and will continue to purchase from your company.
Service rating : Delivery service is good, website is easy to navigateProduct: Products generally are good though over priced. Discounts help but perhaps prices could be lower all the time, rather than discounted? Why buy at full price when one knows discounts will appear?
Easy to order on the internet. Quick delivery and package left as instructed
Service rating : TWC has managed for the past years of retailing in Dubai to impress me with their top quality products and excellent service.
Sadly, they have decided to close down all their shops in Dubai.
Being a very satisfied regular customer I simply could not consider any other brand, that's why I have shopped online and guess what? TWC continues to impress me with their top quality service!
My order was shipped free of cost and was received in no time ( 3 days to be precise!).
So even though the decision of shutting down in Dubai was unfortunate, TWC is just a click away and I will definitely continue to shop with themProduct: I'm extremely satisfied
easy site to use, prompt delivery and great item
Service rating : Quick delivery as usual.Product: Nice heavy linen. Good cut.
Service rating : Easy to use fast deliveryProduct: Excellent present
Service rating : PerfectProduct: ?which one?
Easy self service
I don't like your carrier, Hermes. Had problems with them in the past as have friends in my area of the Highlands. .