Luxury bed linen, bedding and quality home accessories
The rating shows just the review scores in the category or product area selected.
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Friendly and efficientProduct: Liked this rug would have preferred the rug I spotted later but couldn't find it on your website!
Service rating : Good products good service happy customerProduct: Product was exactly what I expected
Service rating : The service was excellent and arrived a day early.Product: I have been trying to find this fragrance for many years as I have has samples of the body lotion on P & 0 cruise ships. It was only in January this year that that was a fragrance name on the lotion, so I was able to apply for the product.
Service rating : The service is very good. Living in the country, it is so nice to be able to trust that the goods arrive within a couple of days.Product: I love shirts and I am looking forward to wear this one for the weekend!04-Mar-2015One of my favourites in the UK!
Service rating : Easy to orderProduct: Very qick and well packaged
Service rating : First classProduct: Have now returned the top. Lovely quality but found the shade of blue ( I wouldn't have described it as 'denim') was not very flattering for my colouring
Unfortunately one of the hand towels was the wrong design; and the nightdress was a size above what I'd ordered - and the replacement was a size below that which I'd ordered...the labelling was completely wrong. Why couldn't they actually check before it left the warehouse? Not a great outcome.
Their promotional loyalty card was deceptive about the tiering of the discount and when I spoke to them and also wrote to them their response was not very impressive given that I am a loyal customer and was placing a very significant order.
Service rating : Prompt service and what I expectedProduct: Practical and beautiful
PEOPLE WORKING AT THE STORE IN SLOANE SQUARE ARE VERY HELPFUL AND FRIENDLY.tHE CUSTOMER SERVICE IS ALSO VERY HELPFUL
Service rating : perfectProduct: perfect
Service rating : They sent the wrong product but at least they were apologetic and are trying to send the right product quicklyProduct: Good product but a little overpriced
Service rating : Very good communication with the sales personProduct: Lovely sweater. Bought a size 12 but next time would go for a size 10.
Service rating : xyfgwudaknxzmProduct: x
Service rating : very quick and well informedProduct: Good value, looked and fitted as expected
The gift wrapping service is well worth the extra, makes a really lovely looking present, really pleased with the standard.
Service rating : Friendly and efficient.Product: A favorite which has not disappointed!
Service rating : Fabulous. Brilliant swift polite deliveryProduct: Delicious. Just DELICIOUS... :D
Service rating : The service is always excellent, from The Wite CompanyProduct: These are a little Easter gift, lovely for a baby too little for a traditional chocolate egg !
Service rating : Efficient, fast, kept me well informed throughout the process.Product: Very good, does crease when washing but know it will soften soon. Love the fact that White Company offers king and superking sizes. Wish they still sold the blankets they used to have.
Service rating : Received good promptlyProduct: Soft and cosy, very comfortable.
Service has always been excellent
Service is always very good. My only issue is that, when putting goods in my basket and then going to checkout sometimes the goods disappear if there is a delay in then actually paying. I think this should be made clearer when trying to order and that any time constraint should be highlighted. Thank you.
Service rating : Product: A lovely skirt with good weight to the fabric.
I ordered my usual size 12 but this skirt is a generous size around the waist so maybe go down a size.
Service rating : Easy website, helpful staff on phones and in shopsProduct: They are a neat clean design and work well. Would like high quality well sized padded hangers too
Service rating : Quick delivery. No quibble refund.Product: I usually wear a White Company size 12 but these were way too small - couldn't even do them up. Returned the jeans for a size 14 - perfect. Lovely fit and a really fresh, clean looking white .
Service rating : QuickProduct: Nice bag
Service rating : The service was quick and easy to use and the products were delivered very quickly and up to usual good quality. I was particularly impressed with the text service which tracked and updated my order. Thank you.Product: Except I thought this included the toothbrush pot and soap dish as per the display, but it's good quality.
Service rating : Arrived on timeProduct: Soft and cosy - been using these sleeping bags ever since my children were very young
Service rating : GreatProduct: Great
Service rating : Very quick delivery, kept updated about delivery.Product: Lovely quality jumper, very soft.
Service rating : There was a slight delay before delivery but in fact it arrived a little early.Product: It is just as described and just what I wanted
Service rating : Absolutely no problemsProduct: A little expensive
Service rating : Prompt response for orders, really appreciate customer reviews - most helpful when choosing clothing and love the gift wrap option - thank you!Product: Downsized as it is a boxy style - good fit
Service rating : Very friendly efficient staff with good product knowledge. A pleasure to shop in your Guildford store.Product: Beautiful vase which was package well. Looks lovely
Service rating : Really good service and excellent deliveryProduct: Candle is absolutely gorgeous and well worth the money, Beautiful scent
Service rating : Very quick deliveryProduct: Well made product, very impressed with quality.
Service rating : I object to havng to pay postage to return when all I want is another size. But I refused to take the risk again so did not re-order.Product: Far too big and baggy for its alleged size. Beautifully soft though.
Bought on line and the parcel came quickly.
Service rating : always very fast delivery and carefully packed!Product: Beautiful jumper,very flattering on and excellent quality as usual,one of my favourites!
Service rating : service is always very goodProduct: very poor quality
Service rating : Great service great discountProduct: Lovely quality
Service rating : Once again, on time, as per description either online or from Cataloque. Delightful staff in the shop or on-line.Product: ALL products I have ever bought at the White Company are of the highest standard. Excellently presented, quality materials and design, be it Tea Lights or luxury throws. I rely on their products at all times
Love it- great fit and so comfy
Service rating : Products arrived promptly and were well packagedProduct: Lovely towels - very good quality towelling
Service rating : consistent high qualityProduct: excellent quality and design
Service rating : back order cancelled in DecemberProduct: Too long for my 5ft 6 ins, sadly returned
Service rating : always good service I am disappointed I am finding the jumpers in 16 are
now too smallProduct: I liked this jumper but had to return it as it was too small. I do not understand
why the sizing has changed. A 16 is not Extra Large but there is always
hope it might be
Service rating : Excellent service, fast delivery.Product: Good quality. I'm a 6 normally and the 6 fitted but was quite wide. Leather not for me so waiting to get the canvas ones.
Service rating : Very quick service and deliveryProduct: Lovely aroma
Service rating : 1st class'sProduct: Very comfortable
Service rating : Fast and efficientProduct: Beautiful bedding products
Service rating : Excellent - I have had no problems - as I buy for children I would like to know the sizes available as soon as possible- iProduct: lovely
Service rating : Unhappy with t shirt but happy with serviceProduct: Quality was not as good as I would have assumed from the price and from the white company. Very thin cotton. Kind of quality you expect from primark and being sold for under £20
Service rating : ExcellentProduct: Nice quality
Service rating : Good & very quick serviceProduct: Jeans are great, these are my third pair.
Service rating : ExcellentProduct: Excellent
Service rating : Online ordering easy to use. Items delivered very quickly.Product: Very pretty dress.03-Mar-2015Beautiful clothes and very good quality.
Service rating : items always delivered promptlyProduct: we purchased the same item approx. 2 years ago and unfortunately this is not quite as excellent as the last one. After a week the top layer had come unbuttoned in several places and its not as comfortable as the previous one.
Service rating : Efficient and reliable service as ever from The White Company.Product: A beautiful, classic item. This is my baby shower gift essential. You can never have too many blankets and this one is a lovely weight, perfect for spring or warmish autumn days or for layering in colder months. So pretty in such lovely colours.
Service rating : Excellent service - delivery and packaging. Delivered within the specified time. Will use them again.Product: Candle has a lovely subtle fragrance. Will buy again
Service rating : Most helpful.Product: The tunic fits well and looks good but the fabric is thinner than I had expected.
Service rating : Great communicationProduct: Fantastic product - great quality
Service rating : very good indeedProduct: very nice.
Very prompt and efficient service.
Fast and kept me informed
I just get frustrated about how they take the VAT off for overseas shipment - I still don't understand how this works!!
Service rating : Fast efficient serviceProduct: Lovely quality
Service rating : Excellent serviceProduct: Beautiful product so pleased
Service rating : excellentProduct: excellent
Service rating : The service was good & informative from purchase to delivery .Product: The product was all I'd hoped it would be & was a perfect gift for my friend.02-Mar-2015A good quality company , a high street leader .02-Mar-2015A good quality company , a high street leader .
Excellent service and very happy with the products.
Amazed with the fast delivery!
Service rating : Excellent prompt delivery & well packaged.Product: Bought following the purchase of a Fine Lantern from a White Company shop. Did not disappoint.
Service rating : The jeans arrived after only a couple of days, well before I expected them. Thank you!Product: As previous customers have said, the jeans are very long. I am 5ft 4 and needed to shorten them by at least 2 inches. However, the quality and fit are excellent. I am hoping to buy the pale blue ones soon!
Service rating : Excellent - see belowProduct: Lovely scent from the candle which is contained in a lovely ceramic pot with lid. Excellent packaging and delivery service . Will order again.
Service rating : Ordering easy delivery on timeProduct: Great quality
Service rating : Prompt delivery, great serviceProduct: Really pretty decorations for my Easter tree
Poor - wrong costing after 5 phone calls and stressful!!! Apologies given but rather irritated that I should be annoyed!! Then told I'm on a waitlist for a Mumpreneur talk with my niece.
The least that could have been done was give us 2 places!! So I thought the 2 incidences were linked and I'm just annoyed!!!!
Service rating : Overall service is excellent.Product: Nice fit ,good quality.
Service rating : Fast & efficient deliveryProduct: Excellent quality, brought to match the cliud Mobil
Service rating : excellent, speedy deliveryProduct: really beautiful dress
excellent and fast service
Service rating : FastProduct: Luxurious
Service rating : Excellent as alwaysProduct: Good quality
Service rating : Fast and efficient.Product: Beautiful scarf - very happy
Service rating : Manager in shop of Canary Wharf very helpful/Product: Have bought this product before, so knew the good quality
Service rating : Very prompt deliveryProduct: I love the scent of Flowers products
quick and everything well protected!
Fantastic as always.
Service rating : Very goodProduct: Pretty
Service rating : Website easy to navigate, customer service always first class and delivered on timeProduct: The item was purchased for a birthday present which was received well
Service rating : The member of staff I dealt with really helped me out when returning an item in exchange for gift vouchers - was quick and efficient and fair.Product: Very pretty on my windowsill.
Service rating : Very good from shop service, customer online service and delivery.Product: Excellent product although expensive. Would like to see some softer shades of pink in the mix.
Service rating : Fast delivery professional serviceProduct: Great jeans, good fit and comfortable
Service rating : Prompt,well packaged itemsProduct: Lovely quality
Service rating : Simple ordering, quick and efficient delivery.Product: Good fit, lovely quality material.