Luxury bed linen, bedding and quality home accessories
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Service rating : Fast serviceProduct: My favorite
Service rating : Very efficientProduct: Gave it as a present to a very fussy person! She adours it! Rather speaks for itself!
Service rating : ExcellentProduct: Beautiful aroma
Service rating : Excellent service alwaysProduct: Extremely soft and looks adorable
Service rating : Arrived on time, the hour slot is so helpfulProduct: Good quality & unusual cute design
item was thrown over the side gate (it was candles that was in the box)
Service rating : Clear, speedy. Efficient.Product: The colour of the product was not something expected from online information. It is meant to be pale pink stripe but it is actually a lavender colour stripe. Disappointing, but thought try the lavender colour. Therefore did not return.
Service rating : Unable to order on line so called the centre. Dealt with very efficiently & courteously.Product: A really lovely item that will add a warm festive touch
Service rating : I tried to buy this tree in late October and early Nov only to be told it was sold out. Then by chance 10 days later I tried again and it was available. I think what had happened was that the tree hadn't arrived when the catalogue was published and the staff should have advised me that there was a delay rather than saying they had all been sold.Product: I haven't unpacked it as too early to put up
because the service was excellent
A very quick service
Well packed, quick delivery
Service rating : Efficient and timelyProduct: Good quality for price
Service rating : Very good postage free delivery.Product: Love the smell, makes me feel Christmas is almost here!!
The service from the company was as usual excellent. However, the parcel was delivered by HERMES and despite being marked fragile was thrown over the six foot fence in our back garden. At the time I was sitting in the dinning room at the back of the house and was horrified to see this box sailing over the fence. The courier did not ring the front door bell or open the back gate! Luckily the glass in the frame was not broken but it could so easily have been.
Service rating : Excellent serviceProduct: The original set that got delivered was cracked and chipped - the white company provided excellent service in replacing them
Service rating : Always excellent service, the staff are very helpful and professional, whether in store or telephone.Product: Guaranteed good quality - never fails.
Service rating : Easy to negotiate website.Product: Lovely delicate - just what I was looking for!
Service rating : Having never had a problem with a delivery from The White Company before, on this occasion:
1) one of the four Elgin Tumblers ordered was broken and must have been broken before it was packaged
2) I ordered a leather magnetic bracelet but received a leather cardholder.
However, customer services were very helpful and immediately sent me a bracelet and a reply paid return label to return the card holder and the broken glass, which I have done. I have not yet received a replacement tumbler.Product: I returned the tunic for a refund. Nothing wrong with the tunic but I was disappointed that the rib knit was only on the front of the tunic. It was also a bit too short for my purpose.
Service rating : Speedy delivery excellent tracking service Parcel beautifully packedProduct: Love the style and the fabric Needed a lot of modifying to get the right fit Elastic head band very large One size very large
Very friendly and helpful
Very prompt service
Service rating : Amazing So quickProduct: Loved the elasticated waist
Service rating : always very quick shippedProduct: was too big in my normal size M, and even is still large in S. But wonderful quality!
Service rating : quick serviceProduct: Quality of the material is very good. The sparkle trim looks lovely with a jumper on
Service rating : Always very good serviceProduct: Good product
Your service is always good when the stock is available.
Website is user friendly. Goods arrived on time with email notification beforehand.
Service rating : Delivery within 36 hours of the order being placed. Amazing!Product: This is a second purchase, this time as Christmas gifts. My husband and I find our robes are made of soft, thick cotton. Comfortable to wear, washes well.
Service rating : Fantastic as usual. Intuitive website and prompt delivery.Product: Love them; so soft and warm.
Service rating : Good as alwaysProduct: Very nice product
Service rating : Very efficientProduct: Very effective and easy to use, would recommend these lights
Service rating : It was a seamlessly smooth purchase.Product: An excellent product, but very expensive indeed so I won't be buying it again.
Service rating : Efficient delivery and customer service were very helpful when I contacted them regarding you restocking item. An excellent company to deal with across all the services.Product: A beautiful piece just sorry it sold out so quickly but at least you were able to restock. Thank you
Service rating : Easy to order, very quick delivery and beautifully packaged.Product: Bought as a present. A lovely, delicate necklace, just a little bit different.
Service rating : Ordered on line, easy and simple. Returning items is much more difficult, particularly large items when not close to a store and no prepaid labels or a collection service provided...Product: An Xmas Gift/Stocking filler
Service rating : Service in the shop where I returned one jacket and ordered another size to be delivered to my home was excellent however the packaging used for a jacket costing nearly £200 was poor, the box was unsealed and by the time it reached me had a large tear it in fortunately the jacket wasn't damaged.Product: I returned a size 10 and ordered a 12 as the jacket is not going to be as warm as I thought it might and I wanted to be able to wear a jumper underneath it however the size 12 isn't that much bigger, I can get a light weight jumper underneath but would still have liked a little more room. On the plus side it is a nice looking jacket on and a good length.
Everything came very well packed, and quickly.
Service rating : Arrived promptlyProduct: Love the smell but the strength is no where near as strong as it used to be.
Efficient as slways24-Nov-2015Love the choice
Always first class service and beautiful products.
Service rating : Good fast friendlyProduct: Nice product
Service rating : Very Prompt Delivery.Product: The tapers are okay but not nearly scented enough. It is problematic that The White Company does not sell taper holders, so these had to be purchased elsewhere.
Service rating : Easy to order. Arrived well packaged and in good time. Excellent.Product: Lovely little rattle. Soft & cute and good size for little ones.
Delivery was prompt and as outlined in confirmation e-mail
Service rating : Fast deliveryProduct: Lovely and Christmassy, but smaller than what I had imagined. Looks good though.
Quick efficient service.
Service rating : As always. Excellent serviceProduct: Very good size glass.
Service rating : I am sure your service would have qualified for excellent, but for the courier you are using and his tracking information. I was informed of a delivery Saturday by email and waited 8 hours and they have decided that the area probably was closed so without trying waited to Monday. Wasted all my Saturday and this will influence my shopping with your company on the internet.Product: OK, Christmas gift so not tried
Service rating : Ease of transaction and quick delivery, however would like to see a click and collect service or a pick up from local store to save on delivery costsProduct: Fabulous trainers, perfect for Christmas, more colours would be nice
Service rating : Quick and easyProduct: Beautiful
Service rating : Fantastic service as always arrived early!Product: Great quality
Service rating : good website and delivery always goodProduct: fits well looks good
Service rating : Speedy serviceProduct: Very good quality
Service rating : Easily ordered on line and promptly delivered.Product: Lovely quality which is comfortable to wear. Flattering cut. Will be very useful as an extra layer through the Winter.
Service rating : Excellent and efficient services as always.Product: Lovely jumper, great design and excellent quality, even better with the 20% discount and free delivery.
Service rating : FaultlessProduct: Excellent speed of service and quality of product
Service rating : Love the products and love the serviceProduct: Best smell ever. Should stock it all year.
Service rating : Fast delivery service.Product: Good quality and soft.
Service rating : exceptional, as alwaysProduct: beautiful and cosy - I love it!
Unfortunately the lantern delivered was faulty and I had to go to the store and have it replaced, however the service was excellent but it was inconvenient
Service rating : Candlestick should come in pairs. Really expensive for the size and quality. It came in a boc that was too big and would have held 4 candlestick in there own individual box. And then i had to pay return postage because I had to return a poor quality item.Product: Poor quality and expensive for what you get
Haven't received the goods yet!
Service rating : Easy website to use, & purchase itemsProduct: Good quality products, tried & tested
Service rating : Arrived sooner than expectedProduct: I bought the Winter oil as a gift but I too love the fragrance especially at Christmas.24-Nov-2015Very good and easy to navigate
Service rating : Excellent serviceProduct: Love them
Service rating : GoodProduct: Good
Really poor packaging. This is not the first time this year that items have arrived broken.
Candle arrives in 1000pcs, poor packing. But good service as soon as I called , item will be replaced
Disappointed I can't choose to have a gift bag as 2 items are for presents. Everything came in bubble wrap.
Service rating : Easy to order, no fuss and arrived quickly.Product: Nice little piece of luxury
Service rating : Speedy delivery - well packagedProduct: nicest product of this type on the market
Service rating : The staff were welcoming, friendly and very helpful. The shop is a pop-up store for the Christmas period but is well stocked. Discovering the shop in Liverpool was a lovely surprise and I hope The White Company will give serious consideration to establishing a permanent store in the City.Product: I bought this as a Christmas gift and was very pleased with the presentation of the gift set.
Service rating : Fast dispatchProduct: Smells lovely
Service rating : Service always exceptional.Product: This is a present request from my daughter.
Service rating : Fast online purchasing process, coupled with a good discount, and very fast delivery service. Took the hassle out of Christmas shopping on behalf of my mother who delegated it to me this year!Product: Look great, but these are part of a Christmas present, so won't know more details until the big day.
Service rating : Very prompt delivery.Product: Beautiful and powerful fragrance
Service rating : I made the order on 8/11/15 and despite several calls (and holding for customer service for ages - I'm trying to call them now and have been holding for 10.05 minutes...and still waiting) the order is still not here. I'm trying to call to cancel the order and will be unlikely to use White Company again.Product: See above.
Service rating : Very efficient and usual good serviceProduct: I have bought WC wrapping paper every Xmas for the last 7 years and this year the paper is poor quality for the cost. It is also just 3 sheets of paper for the price of a role. Not good value... Sorry WC this is first time I have had something which is not good quality.
Love the white company! great quality products.
Service rating : Quick & easy delivery. Easy to negotiate websiteProduct: Good size. True to picture.
Service rating : Could not be better.Product: Nice light fragrance.
Service rating : I ordered online, easy to use and the goods were well packaged.Product: They are a gift, but I liked the design better last year.
Service rating : Great service as always.Product: Lovely soft little toy although it is much smaller than I imagined but okay at the sale price.
Ordere on 12/11/15 delivered damaged, contacted customer services they only sent replacement for part of damaged order, contacted them again 17/11/15 stated they would send out replacement express delivery- still have not received it (23/11/15) very disappointed as this was required for a present last week!
Quick, well packaged.
Service rating : n/aProduct: n/a
Service rating : Always quick well-packed efficient order/delivery serviceProduct: Look soft & cute. Christmas present for granddaughter so not unwrapping.
Service rating : Very efficient delivery and excellent packingProduct: Its a gift so difficult to rate completely hence the Good
Service rating : the item arrive in two days, with free deliveryProduct: I have wanted one of your robes for years, but lived in a very hot climate. The first winter back and i have one, it is perfect. I have a fleece robe, as they are comfy and cheap, but you get hot and sticky in them, this is perfect, soft, luxurious quality
Service rating : The service they provide is always excellent. Emails are sent to keep you advised of the progress of your order.Product: This is actually a gift for my post lady who leaves biscuits for my dog every day. I have had this product before and it is excellent.
Hassle free service, prompt delivery
Arrived well packed and on time thank you.
Service rating : immediate response and always informed about my orderProduct: is the best candle I ever had. Excellent design and perfume that last for ever....
Service rating : The delivery was very quick.Product: It was a bit squashed when it arrived but looks great now.
Service rating : Easy shopping on line. Quick delivery.Product: Beautiful.
As expected and have experienced previously.
Service rating : delivery arrived promptly and free postage too.Product: bought as christmas present, nicely presented in box