Luxury bed linen, bedding and quality home accessories
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Service rating : Very quick delivery, product well packed even the box was stylishProduct: Nice boots, good fit
The items I ordered were well packed and very presentable. The items arrived very quickly. Excellent service, will definitely order online again!!
Express next day delivery was not available, which was frustrating. I decided to give standard delivery a try hoping that it still might get to me by Sun (when I needed the items) and placed the order on Wed morning. My order has not arrived and when I called TWC customer service almost 2 week after the order was placed I was told that the order was sent. When I asked if the operator knows if it was delivered yet, they said that they will re-send it! So my goods clearly have not been dispatched yet. I asked to cancel this order as I no longer needed them. Also, I placed another order #37170994 recently and it was only partially delivered and I have not received any emails informing me when to expect the duvet that I have ordered. Therefore, I am rating your service as poor.
Service rating : I did not receive my jumperProduct: I did not receive the goods! The parcel was left behind my dustbin, and the bin men made a collection before I could retrieve it. The item is now out of stock and I am awaiting a refund.
Service rating : Packaged very well. No way it was going to get damaged in transit.Product: Beautiful framed print. Second one I've bought. Well worth the money.
Service rating : Fast, reliable deliveryProduct: So sweet and very soft. Perfect gift for baby.
Service rating : Shame next day del wasn't available ,hope your new warehouse is doeydsoonProduct: Love it it's lovely and long ,much better for winter warmth ,bought the Natursl
Very rapid service
Service rating : Well packaged and quick deliveryProduct: Very soft and looks good
Service rating : GreatProduct: Great product/service.
Service rating : I'm not loving the way you package now, preferred it beforeProduct: Super, super quality
Service rating : Delivery was quick, even though we live n GermanyProduct: Product is good quality
Service rating : I love the white company and always have it is my favourite shop. But I have had some issues with online order with as left me in crisis situations!!!but thank to Julie Waterhouse my faith has been restored back in the white company. I only hope I have no recurring problem with your online serviceProduct: Glass items are alway raped well
Service rating : Great delivery service, lovely packagingProduct: Nice gift
Service rating : The service was excellent. on requesting they be left in a safe place there was no hassle and they were delivered accordingly.Product: Perfect quality and soft to the touch looking forward to using it.
Service rating : The service was excellent delivered when expectedProduct: It is expensive when not on offer
Service rating : Good serviceProduct: good quality
Service rating : No fuss delivery service.Product: Very generously sized, tie cord stays done up, love how thick and soft it is
Service rating : Very smooth service from start to finishProduct: Nothing
Service rating : Prompt delivery and good serviceProduct: Lovely gift set
Service rating : Quick delievery service and was kept up to date throughoutProduct: Beautiful blanket , well made , perfect for baby and as. Keepsake to grow up with .
Service rating : White Company service to Europe is exemplary. Speedy, efficient and well communicated.Product: All White Company products we purchase have a record of excellent quality
took two weeks for my order to be received.Tried twice to phone, waited for 15mins in both cases eventually on the third attempt got an answer after a delay and only then did my order get despatched.
Service rating : kept informed on delivery and despatchProduct: Lovely fabric.
Service rating : Fast & efficientProduct: I love this nightie , it's the third one I ve bought over the past few years !
Products purchased are mailed to my home in France at no extra charge.
Service rating : Excellent service although there was a slight difficulty with the delivery company here.Product: Love it. Quite sophisticated. Needs a big candle and like your catalogue looked good with some greenery.
I was so disappointed with some delivery issues I had. I sent The White Company a letter over a month ago and have not heard anything from them.
Service rating : BestProduct: Best
Always very helpful and goods arrive quickly
Service rating : quick and efficientProduct: not tried yet
Service rating : Excellent service, delivered bang on timeProduct: Perfect, cannot wait for the little man to be able to wear it
Service rating : As ever, helpful, pleasant and competent.Product: I'm 5'8" and size 8 - the jeans were a good fit except that the ankles were so narrow that I really struggled to get them over my feet! It'seems inconsistent as I have 2 other pairs of White Company skinny jeans which fit perfectly. These had to go back.
Service rating : Service in store and online is fantastic thank youProduct: Perfect
This was a present to my great niece and I do not know her real opinion. I was SURPRISED she did not acknowledge receiving the Spa item and I queried if you had sent it. You assured me you had.
Service rating : Have written twice to complain about the delivery. Received replies about a different topic on both occasions!Product: It's lovely. But dealing with TWC is a nightmare
Service rating : Everything arrived on time and in great conditionProduct: Nice jumper which dresses up a pair of jeans
Service rating : Staff always very helpful and polite.Product: Nothing to change.
Absolutely Shocking never had such bad service
Service rating : AmazingProduct: Fantastic quality product
Very efficient service. Hermes driver who delivers to my area is always extremely cheerful.
Service rating : Arrived in good time and packaged well. Was worried about glass breaking on a long trip but all intact.Product: Simple blouse but material makes it look gorgeous.
Service rating : Very good customer service, no problems, quick deliveryProduct: High quality garment, lovely fit & soft in touch
Service rating : Really quick turnaroundProduct: Full price they are too expensive
Service rating : Quick delivery, good packagingProduct: Good quality, very flattering
Service rating : Good, I just wish online returns were more simpler by being able to post it back for free.Product: Excellent quality and beautiful
Placed order on 6/10/16 and still not received goods after numerous phone alss
Service rating : Very happy all round.Product: Delightful to rest your head on
Service rating : Quick serviceProduct: A bit too pricey and they feel quite thin and cheap.
Service rating : There was apparently some problem with a new system so we couldn't order express delivery which was disappointing. I would have scored this as Poor, except the delivery actually came within two days (and in time for the event which required the new linens) so it all worked out perfectly.Product: Haven't personally slept in them but they felt nice after washing and our guests didn't complain.
Service rating : Excellent websiteProduct: Fabulous sleep suit can't wait see my new grandchild in it.
Packaging was odd- one candle in huge box with lots of padding, other candle in a neat box with no padding. Edge of candle in small box ever so slightly damaged- bought as gifts so would have preferred them to be perfect
Service rating : The product was 'shipped' a couple of weeks after the order was made. The products 'were left on porch', but my friend has still not received any of the goods. I am waiting on my refund. I received a £10 voucher. I would like to use online shopping with TWC over and over again as the products make great gifts for my team. Unfortunately the service provided is not reliable as something similar happened with my mother too. I love shopping in the shop though...Product: They were all ordered as a birthday gift and they never arrived.
Service rating : I had problems with the white company my delivery did not turn up after 8 days I contacted them and they said they would send it. It still took another 2 emails to be sent to chase up before it eventually arrived 2 weeks late. I was advised they had a new warehouse system.Product: Too small please go back to size xl.
Service rating : Packaged badly, looked like duvet cover had been opened several times and not sealedProduct: Quantity not what I expected for the price
Service rating : Promptness of order delivery.Product: Lovely quality.
Service rating : Always immaculate service and presentation!Product: Quite expensive but it seems to be so well made! Was very happy I was able to get it for 20% off, though, The White Company's promotions are great. The bangle is beautiful and I just love the hammered effect and the fact that it is bent, perfect
Service rating : Delivery was delayed for TWO weeks as a single item was out of stock. On e-mailing customer service concerning the long delay , the IN stock items were received the NEXT DAY.Product: Size 14 was out of stock on ordering. Took a chance and ordered size 16 which fitted perfectly.
very good "proper" packaging and very fast service
Service rating : Product lost in post. Still waiting for replacement 24 days laterProduct: Did not arrive
I was very disappointed on how long it took to receive my order.
Deliver is apparently between 5-7 days.
My order took longer.
Wish I had gone to a store and bought the product
I expected a better service from the White Company.
Service rating : Parcel was shipped quickly and beautifully packagedProduct: excellent quality cotton
Service rating : Good website. Easy to order. Prompt delivery.Product: My daughter loves the perfume. I have ordered it for her before and will probably do so again.
Service rating : ncProduct: I expected the nighties to be a bit thicker than they are
I have never had any bad experiences whilst shopping with The White Company however, I have waited over 3 weeks for this item and still have not received it. I've tried contacting the customer service team repeatedly only to be told my item had been lost in the post and that another would be on its way yet after waiting another week I still do not have my item. Very poor!
Disappointed the return service is not a free one
Service rating : Pyjamas still have not arrived (2 weeks later!) Called customer services and they said they would resend and would take a further 7 working days! Don't expect to wait a month!!! And I'm not convinced I'll get them yet!Product: Not arrived yet - wish they had!
Went to swap some pjs and took ages as prices were different and lady found it hard to give refund on the difference. Did it in the end.
Service rating : Order arrived very promptly and was nicely packaged .Product: This will be easy to dress up or down , love the lace sleeves and tee shirt body nice and soft .
Sent to wrong address when it did come the post code was wrong
Service rating : Ages ago I placed a order and still haven't received. Even though they said they'll look into this further and send a replacement out. Still waiting to receive bedding that I orderedProduct: Still haven't received!
Easy to order & good delivery service. Love the two blankets I got
Still haven't received the order and I've had to email and ring to find out the status (despite it saying it had been dispatched to Hermes on 5 Oct 16). I still don't know when it will be dispatched.
No free returns
Super fast processing of the order and delivery
Service rating : Had tried them on in store which was good but they didn't have the colour I wanted in my size. Ordered on line and they arrived a couple of days later. - Just perfect!Product: Very comfortable and look great. Careful on size though. I am usually a 5 but they were too big and ended up in a 4.
Service rating : Good service.Product: Excellent quality.
I placed an order but it never arrived. I rang the customer services team who apologised, said they'd refund my postage, call me to confirm when they had successfully processed my order and get my order to me. I didn't receive a postage refund, a phone call or my order. I rang again a week later and they told me my order still hadn't been processed and the items weren't in stock anymore so they would cancel my order and refund me. That was 3 days ago and I still haven't had a refund. I emailed them the day they cancelled my order to complain and received a response saying they'd come back to me within 72 hours but they haven't. So I have no items and no refund. I will never use them again.
Service rating : The item I ordered arrived very quickly.Product: I love our new laundry basket, even the sweet smell of hay. It reminds me of summer
Service rating : buy all my bed linen and occasional knitwear from the White Company. Great quality.Product: a gift. They were delighted
Service rating : Check you corespondence. To long to explain.Product: Not full enough. The are too flat for my liking
Service rating : Quick efficient easyProduct: Soft luxurious. For my mum's 80th. She loved it. Colour gorgeous.
Service rating : Very happy indeed with the reliable service, many thanks.Product: Lovely gift set and excellent quality!
Service rating : Great communicationProduct: Perfect gift set, wonderful packaging too :)
Service rating : Fast, well packagedProduct: Classic and high quality
Service rating : QuickProduct: I love these towels, they are gorgeously soft and thick and wash really well without pulling. The small one is good up to about a year and the larger one probably till school age.
Service rating : Sensible packing box and speedy delivery as always.Product: Lovely boots but size 7 is too big so having to return for a smaller size.
Product still has not arrived after 3 weeks
Service rating : Payment was taken from my bank account on 5th October and I still have not received the goodsProduct: Would like to have the goods
Quick delivery on first class items
Service rating : Came in good timeProduct: Birthday present so not opened yet
Service rating : Quick proficient serviceProduct: Love this top, quality
Not received yet. Over 2 weeks. Still waiting for customer services to come back to me.
Service rating : Very pleasent staff & serviceProduct: Loved the picture frame & I got 30% off in the sale so a good buy but don't think I would be worth the full asking price of £50
Service rating : Ordered on line and arrived very quickly.Product: Lovely fit and feels very comfortable and looks really smart.
Amazing service as always. Well packaged too
My order took weeks to arrive rather than the days that the expected delivery date suggested. When I contacted to see where my order was I didn't get a reply and then my order finally turned up.
Service rating : Have shopped with the White Company for years and have always been happy with the service providedProduct: Haven't tried the jumper yet but it looks great and fits well I am hoping that it washes well and keeps its shape
Service rating : Returned items but no refund received yet (paid for goods with vouchers)Product: Did not fit
Service rating : Always very efficient. Goods delivered very quicklyProduct: Love the diffusers they last & love the packaging