The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 103346 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
34 Minute(s) ago

Fur-lined Grosgrain Slippers

Service
Product

Service rating : ordered and delivered promptly.
Product: these slippers have come up too small - the sizing is wrong.

No Comment
1 Hour(s) ago

Loop Back Jogger

Service
Product

I ordered 3 items on 29 december with next day delivery.I received only 2 of them.I still have not received the third item and every time the explanation is that it is out of stock and it is not known when it will be dipatched.In the day of order the website was showing that the product is in stock and will be delivered on 30 december.Today is 17 january 2017 and it is absolutely unclear when this product will be dispatched.Ridiculous low quality service!

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No Comment
2 Hour(s) ago

Mother Of Pearl Mini Hinged Box

  • Customer also reviewed:
  • 'A Bed For Bear' Book
  • Bloomsbury Mini Utility Trug
Service
Product

Service rating : Order didn’t arrive, I had to chase up. Was promised I would have delivery of my order by Friday. The next thing I know, I’ve had an email saying that part of my order was refunded (no call or email to explain) and that the rest of my order was dispatched. Friday came and went, no order arrived. I had to go and spend more money, last minute for gifts Order arrived next day, still no response from your customer service who would have received my email on the Thursday. I then had to pay £8+ to return an order that arrived really late!
Product: Arrived too late. Returned at my own expense!

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No Comment
2 Hour(s) ago

Brompton Boyfriend Jeans

  • Customer also reviewed:
  • Jacquard Stripe step hem Tunic
Service
Product

Service rating : Excellent service with excellent products.
Product: Density of fabric - particularly with white trousers!!!

No Comment
4 Hour(s) ago

Cambridge 4 Way Stretch Trousers

Service
Product

Service rating : Speedy delivery.
Product: Good fit and really comfortable. Look great on. Great value for money in the sale.

No Comment
6 Hour(s) ago

Canvas Gym Bag

Service
Product

Service rating : Hermes deliveries are sometimes slow, wrapping excellent, staff lovely, size 16 almost always sold out
Product: Had to have a white company bag, love the styles but all the leather bags now made in India smell dreadful so a canvas bag will do until the leather comes from Italy again

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No Comment
6 Hour(s) ago

Vintage Frill Bed Linen

  • Customer also reviewed:
  • Wilton Napkins - Set of 4
Service
Product

Service rating : Quick delivery, well packed.
Product: Great quality fabric, lovely frill on the edge and the sheet is a generous size. washed and ironed easily. Very comfy to sleep in so pleased with the purchase.

No Comment
6 Hour(s) ago

Robin Pocket Dress & Leggings Set

Service
Product

Service rating : Prompt delivery and easy ordering
Product: Lovely dress and leggings and good price in sale!

No Comment
6 Hour(s) ago

Winter Botanical Pillar Candle

  • Customer also reviewed:
  • Winter Diffuser
  • Winter Diffuser Refill
Service
Product

Customer service were extremely helpful in placing my order and it arrived swiftly, beautifully packaged.

No Comment
6 Hour(s) ago

200 Thread Count Egyptian Cotton Bed Linen Set

  • Customer also reviewed:
  • 200TC Egyptian Cotton Housewife Pillowcase Set
  • 200TC Egyptian Cotton Flat Sheet Set
Service
Product

Service rating : Prompt delivery . Delivery service poor. Hermes. Extremely broken box. Delivery man denied personal responsibility. Left in a hurry. Did not want a signature. Rather distasteful. I see in the weekend Observer Hermes has had a bad rap.
Product: Washed and ironed as recommended. Cotton not as good quality, seams not exactly straight. These are the cheapest White Company provide. However, nothing in White Company is 'cheap' so less than delighted. Difficult to iron too.Washed and ironed, as above.

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No Comment
7 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : Swift delivery, well packaged
Product: Perfect, longer length. Very cosy but material not too thick. Great colour.

No Comment
7 Hour(s) ago

V Neck Batwing Jumper

Service
Product

Service rating : Very speedy delivery with excellent customer service by phone.
Product: Lovely! Looking forward to wearing it with my new leather skirt

No Comment
7 Hour(s) ago

Mercury Dinner Candle Holder

  • Customer also reviewed:
  • Chimney Lantern – Small
  • Elgin Wine Glass
Service
Product

Service rating : No problems with order and excellent packaging. Thank you.
Product: As described.

No Comment
8 Hour(s) ago

Cashmere Bedsocks

Service
Product
Latest
Service
Product

Service rating : My family love the white co, it is their favourite shop
Product: Always top quality?

17-Jan-2017
Good

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No Comment
9 Hour(s) ago

Sandford Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Sandford Pillowcase - Set of 2
  • Cushion Pad
Service
Product

Service rating : Items arrived quickly and were well packaged.
Product: The items were really good quality and exactly as shown on the website.

No Comment
9 Hour(s) ago

Classic Double Border Towels

  • Customer also reviewed:
  • Classic Double Border Towels - Stone
Service
Product

Service rating : Always deliver on time and when stated
Product: Super quality

No Comment
10 Hour(s) ago

Essentials Sleepsuit

  • Customer also reviewed:
  • Essentials Hat
  • Essentials Bodysuit
Service
Product

Service rating : Prompt delivery
Product: Very soft fabric washes well!

No Comment
10 Hour(s) ago

Owl Jumper & Trouser Set (1-6yrs)

  • Customer also reviewed:
  • London Stripe Pyjamas (1-6yrs) - Pack of 2
  • Star Dungarees
  • etc.
Service
Product

Service rating : Speedy delivery and all nicely wrapped and boxed so all is protected.
Product: Just had to have it !

No Comment
10 Hour(s) ago

200 Thread Count Egyptian Cotton Bed Linen Set

  • Customer also reviewed:
  • 200TC Egyptian Cotton Housewife Pillowcase Set
  • 200TC Egyptian Cotton Fitted Sheet Set
Service
Product

Service rating : The service was excellent and delivery was really quick
Product: I love the way it feels

No Comment
11 Hour(s) ago

Mens Cashmere Blend Mouline Sock

Service
Product

Service rating : Smooth transaction! Website a joy to use
Product: Smooth socks! A joy to wear....

No Comment
16 Hour(s) ago

Flowers Bathroom Set

  • Customer also reviewed:
  • Unisex Hooded Hydrocotton Robe
Service
Product

It would have been good/excellent as I usually receive exceptional service from the white company however on this particular purchase I'm afraid I was left feeling disappointed because of your returns policy. Unfortunately I don't live close to a store to do a free return in store so I had to pay p&p to send the item back to you. I think a company of your calibre should offer free returns for customers. The nightgown I purchased was way too big for a small size. I understand it's a unisex robe however it may be worth creating a male and female robe instead as the sizing doesn't work well for women. I have since seen other reviews left on the item stating the same thing. The sizing let the product down otherwise I would have kept it - I was very surprised that I didn't find a returns label with postage paid on my invoice. High street stores who in my opinion would rank lower as a brand than the White Company offer this service so it has unfortunately left me feeling disatisfied because of this.

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No Comment
16 Hour(s) ago

Orange Grove Signature Candle

  • Customer also reviewed:
  • Orange Grove Tealights - Set of 12
Service
Product

Service rating : They have still not been delivered!
Product: Not yet received delivery.

No Comment
18 Hour(s) ago

All Over Print Snowbear Pyjamas

  • Customer also reviewed:
  • New White Duck Feather & Down Pillow
  • Standard Zip-Closure Pillow Protectors - 2pk
  • etc.
Service
Product

Service rating : Prompt delivery and good packaging, though again there is an issue with the courier.
Product: Good quality and price.

No Comment
18 Hour(s) ago

Daisy Floral Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Winter Fairy Nightie
Service
Product

Service rating : Well packaged
Product: Lovely quality, well made

No Comment
19 Hour(s) ago

Unisex Hooded Hydrocotton Robe

Service
Product

Service rating : I was happy with the service as the product was delivered on time.
Product: Very good quality: as a result my wife enjoyed it as her Christmas present (and still does)!

No Comment
19 Hour(s) ago

Reversible Vermont Bath Mat

Service
Product

Service rating : The goods failed to be delivered. When queried told they'd be resent. Unfortunately there was no stock so nothing sent but no communication to advise situation. Then got e mail to advise of refund. On e mailing to find out what had happened I was told I could phone a number of shops which may have the items. It was eventually sorted but this service was poor.
Product: Still has not arrived despite being ordered on 29/12/16

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No Comment
19 Hour(s) ago

Satin Swing Dress

Service
Product

Service rating : Great
Product: Fabulous

No Comment
19 Hour(s) ago

Alibaba Laundry Basket

Service
Product

I received a text to advise that my purchase would be delivered on the 28th dec. I was on holiday at the time and had arranged for the basket to be delivered to my mums address. My 82 year old mum was expecting the parcel on that Wednesday. It was not delivered until the 3rd Jan and I didn't receive a text until I returned from holiday therefore my mum was expecting the delivery and didn't go out for a few days in case she missed the delivery. The fact I was on holiday and didn't receive the text advising of the difficulty until I returned home didn't help. I received a text on the 3rd Jan offering a refund of the delivery charge. I have responded providing my contact details but I did not pay a delivery charge so not sure what else if anything can be offered by way of compensation.

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No Comment
20 Hour(s) ago

Bear Ears Fleece Romper

  • Customer also reviewed:
  • Bear Face Leggings
  • Bear Face T-Shirt
Service
Product

Service rating : On line service very good
Product: On

No Comment
20 Hour(s) ago

Back Split Batwing Jumper

Service
Product

Service rating : Quick delivery
Product: Bit high on my neck

No Comment
20 Hour(s) ago

Seychelles Large Home Scenting Set

Service
Product

Service rating : The service I receive from The White Company is always excellent.
Product: Love this scenting set. All three items of this set look fantastic in my bathroom. The Seychelles scent is definitely my favourite.

No Comment
20 Hour(s) ago

Large Pantry Glass Jar

  • Customer also reviewed:
  • Medium Pantry Glass Jar
Service
Product

Service rating : Top service as usual.
Product: Love this pantry glass. The quality is excellent and it looks perfect in my kitchen.

No Comment
21 Hour(s) ago

Single Sheepskin Rug

Service
Product

Service rating : I'm always really pleased with the service I receive from The White Company.
Product: This rug is excellent quality and worth every penny!

No Comment
21 Hour(s) ago

Star Applique Stripe Pyjamas

Service
Product

Service rating : Delivery takes a while and the website never seems to let me select different delivery options.
Product: Great quality

No Comment
21 Hour(s) ago

Hampstead Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Fitted Sheet
  • Ledbury Stripe Housewife Pillowcase
  • etc.
Service
Product

good online shopping experience, good variety in products

No Comment
21 Hour(s) ago

Cashmere Bedsocks

Service
Product

Service rating : Fast, efficient - thoughtfully packed
Product: A gift, incredibly well received!

No Comment
21 Hour(s) ago

Unisex Hydrocotton Slippers - White

Service
Product

Service rating : I paid for next day delivery ,because it was a bank holiday I new I wouldn't get it the next day but I waited a week ,after emailing the courier I was told my parcel had not been dispatched although the White Company said it had , I rang the customer service dept they said everyone had received an email saying they could have there delivery charge back I tried to explaine but she said she couldn't check someone would ring me back which they did and I got my delivery charge refunded
Product: They are so comfortable and soft

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No Comment
23 Hour(s) ago

Large Porto Stoneware Heart Oven Dish

  • Customer also reviewed:
  • Porto Stoneware Heart Ramekin
  • Porto Stoneware Heart Oven Dish - Small
  • etc.
Service
Product

Service rating : Excellent. Turned up on time and everything (bar a small dish) was in tact and wrapped really well
Product: Really lovely serving dish. It's really deep as well which is fab

No Comment
24 Hour(s) ago

Bear Ears Fleece Romper

  • Customer also reviewed:
  • Snuggle Bunny Comforter
  • Small Snowy Penguin
Service
Product

Service rating : Great service and easy transaction
Product: Cute product as described

No Comment
25 Hour(s) ago

Swan Lake Pyjamas

  • Customer also reviewed:
  • Star Applique Stripe Pyjamas
Service
Product

Service rating : Quick and easy!
Product: Great quality and good value for money

No Comment
25 Hour(s) ago

Laurent Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Laurent Housewife Pillowcase - Set of 2
Service
Product

Service rating : Easy online ordering etc just would hope for better products
Product: I discovered when I first washed the product that it was faulty....I had already unwrapped and washed the products when I discovered this. Not what you would expect for such expensive products

No Comment
25 Hour(s) ago

Dot & Lace Pyjama Set

  • Customer also reviewed:
  • Princess Pyjamas
Service
Product

Service rating : Quick delivery with good communication
Product: Because it was in the sale and therefore a better price. It was a lovely product, but I would not have paid full price for this.

No Comment
25 Hour(s) ago

Drink Champagne Poster & Frame

Service
Product

Service rating : Excellent packaging and quick delivery
Product: It it smaller than I envisaged but has a better and a more authentic look than other similar posters, so I like it a lot. It makes me smile.

No Comment
25 Hour(s) ago

Unisex Hooded Hydrocotton Robe

Service
Product

Service rating : Easy ordering and delivery option
Product: Bought a gift but didn't see gift wrap service option until I'd completed order - it needs to be more visible.

No Comment
26 Hour(s) ago

Velour Stripe Elephant Embroidered Sleepsuit

  • Customer also reviewed:
  • Essentials Bodysuit
  • Snowy Penguin Blanket & Hat Set
Service
Product

Service rating : Very speedy and efficient
Product: All look very good. Have put away for forthcoming births.

No Comment
26 Hour(s) ago

Flowers Bath & Body Gift Set

Service
Product

Service rating : good
Product: Fast delivery, nicely packed!

No Comment
27 Hour(s) ago

Luxury Quilted Mattress Protectors

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Bed Linen Set
Service
Product

Service rating : Fast dispatch.
Product: Have used them before - am assuming these are the same quality.

No Comment
27 Hour(s) ago

Heart Log Basket

  • Customer also reviewed:
  • Star Fairy Lights – 30 bulbs
  • Ultimate Chimney Lantern
  • etc.
Service
Product

Service rating : Great service, wonderful products. Great winter home accessories. Brought too much.
Product: Love it. Unusual and pretty. Perfectly compliments my cream log burner.

No Comment
27 Hour(s) ago

Chunky Multi Rib Cardigan

  • Customer also reviewed:
  • Chunky Cable Knitted Dress
  • Shawl Collar Pocket Cardigan
Service
Product

Service rating : I regularly shop with the white company they are a bit poor on customer service but otherwise they are great
Product: Lovely

No Comment
28 Hour(s) ago

New White Duck Feather & Down Pillow

  • Customer also reviewed:
  • Super Soft Waffle Towel - White
Service
Product

As ever, very efficient

No Comment
28 Hour(s) ago

Baby Boy Bunting Card

  • Customer also reviewed:
  • Safari Baby Gift Set
Service
Product

Service rating : love it
Product: amazing so cute

No Comment
28 Hour(s) ago

Daisy Floral Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Egyptian Bath Mat
  • Lace Cross Back Top
Service
Product

Service rating : Excellent service and everything is always well packed.
Product: Excellent quality

No Comment
29 Hour(s) ago

Cascading Fairy Lights - 300 bulbs

Service
Product

Service rating : Prompt and efficient service.
Product: Pleased with product. Exactly as expected.

No Comment
29 Hour(s) ago

Savoy Housewife Pillowcase

  • Customer also reviewed:
  • Savoy Duvet Cover
Service
Product

Service rating : Arrived very promptly and not excessively packaged.
Product: Lovely quality, will buy again.

No Comment
29 Hour(s) ago

300 Thread Count Egyptian Cotton Deep Fitted Sheet

  • Customer also reviewed:
  • 300 Thread Count Egyptian Cotton Oxford Pillowcase
Service
Product

Have used White Company in the past and can't fault them

No Comment
29 Hour(s) ago

Winter Fairy Nightie

Service
Product

Service rating : Prompt delivery
Product: Would more like kids short sleeve nightie.

No Comment
30 Hour(s) ago

Viscose Blend Longline Swing T-Shirt

Service
Product

Service rating : Always friendly and helpful
Product: Easy to throw on top & washed well

No Comment
30 Hour(s) ago

White Lavender Scent Diffuser

Service
Product

Service rating : very fast service
Product: very fast service

No Comment
30 Hour(s) ago

Unisex Classic Robe

Service
Product

Service rating : Easy to use website, fast delivery. Great!
Product: Soft, thick and cosy. I'm only 5' 2", it reaches to my ankles, perfect!

No Comment
30 Hour(s) ago

White Fleece Romper

  • Customer also reviewed:
  • Essentials Sleepsuit
  • Essentials Bodysuit
Service
Product

Service rating : Great website, easy to order, beautifully packaged.
Product: Love the quality of the material, soft and snugly.

No Comment
30 Hour(s) ago

Sentiment Pencils - Set of 10

  • Customer also reviewed:
  • Colour Border Towel
  • Colour Border Towel
Service
Product

Service rating : Did my order over the phone and the lady was very helpful
Product: They are different and look good on my desk

No Comment
31 Hour(s) ago

Suede Chelsea Boots

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Have not heard from the White Company in regard to the missing parcel.
Product: I have not received them yet

No Comment
31 Hour(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Delivered promptly and well packaged
Product: Luxurious and white. I am pleased with the quality

No Comment
31 Hour(s) ago

Farley Quilt

  • Customer also reviewed:
  • Farley Cushion Cover
Service
Product

Service rating : Fast and efficient service
Product: Absolutely wonderful - well made and looks fantastic on the bed

No Comment
31 Hour(s) ago

Blanc Eau de Toilette - 100ml

Service
Product

Service rating : Fast
Product: It's gorgeous

No Comment
32 Hour(s) ago

Chunky Multi Rib Cardigan

  • Customer also reviewed:
  • Sleeveless Speckled Cardigan
  • Sparkle Snowflake Table Scatters - Set of 20
  • etc.
Service
Product

Service rating : I have never had problems with the delivery service it's been always quick although a bit of delay around Christmas which is understandable. I like the (fairly) new boxes- easy way to open them with one elegant movement. Three of my recent orders had items in each that never arrived though they were still in (low)stock at the time my order was confirmed. A little bit disappointed about that however I understand sometimes maybe the software cannot keep up with the amount of simultaneous online orders.
Product: Very soft and warm, love it!

Read more
No Comment
32 Hour(s) ago

Buckle Leather Ankle Boots

Service
Product

Service rating : Excellent service
Product: Great quality

No Comment
32 Hour(s) ago

London Flannel Pyjamas (1-6yrs)

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Superb.
Product: Bought as a gift.

No Comment
33 Hour(s) ago

Fine Silver Easel Photo Frame 4x6"

Service
Product

Service rating : Perfect
Product: Perfect for what I wanted

No Comment
33 Hour(s) ago

Sparkle Bud Garland

Service
Product

Service rating : Kept informed throughout the ordering and delivery process.
Product: Very disappointing. If I'd seen it in the shop I would not have bought it.

No Comment
33 Hour(s) ago

Isabella Floral Pyjamas

  • Customer also reviewed:
  • Sleeveless Speckled Cardigan
Service
Product

Good experience, all great

No Comment
33 Hour(s) ago

Lace Up Ballet Flats

Service
Product

Service rating : Excellent as always!
Product: Absolutely love them, very pretty and much better price in the sale!!

No Comment
33 Hour(s) ago

Hampstead Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • Genoa Duvet Cover & Oxford Pillowcase Set
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Service rating : none
Product: none

No Comment
34 Hour(s) ago

Short Hydrocotton Robe

  • Customer also reviewed:
  • Laurent Duvet Cover & Pillowcase Set
  • 200 Thread Count Egyptian Cotton Fitted Sheet
  • etc.
Service
Product

Service rating : Great communication, prompt delivery of a complete order.
Product: It was a like for like replacement for one I'd washed with a pen in the pocket! I love these robes - I like a hood and for them not to be too long as I'm only 5 ft!

No Comment
34 Hour(s) ago

Mercury Mini Antiqued Bud Vase - Set Of 2

  • Customer also reviewed:
  • Antique Teardrop Baubles – Set of 3
  • Textured Dress
  • etc.
Service
Product

Service rating : Quick and easy service, delivery was also quick- only downside was the website kept returning me to home/start of list when browsing products
Product: Lovely product but smaller than I imagined

No Comment
36 Hour(s) ago

Hydrocotton Towels

  • Customer also reviewed:
  • Classic Hydrocotton Towel
  • Luxury Egyptian Cotton Towel
Service
Product

Service rating : good
Product: nice

No Comment
37 Hour(s) ago

Princess Pyjamas

  • Customer also reviewed:
  • Confetti Floral Pyjamas
  • Bear Face Hoodie
  • etc.
Service
Product

I often order on your website and each time it frusturates me. The website never allowed me to check out with my stored details. I do know my P/W but it kept telling me it's wrong. So when I asked for my PW to be reset, I never got the email like it says. �� So I always ended up checking out w/o signing in or ended up ordering over the phone.

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No Comment
39 Hour(s) ago

Eucalyptus And Winterberry Wreath

  • Customer also reviewed:
  • Star Fairy Lights – 30 bulbs
  • Felt Heart Bauble - Set of 10
Service
Product

Service rating : Always purchased from The White Company when living in U.K. (furnished + accessorised my whole apartment almost entirely, as well as some clothing items!) ~ and now I'm living in Australia, I'm so happy I can still make purchases !! Free shipping is awesome + a key factor in whether I make a purchase, especially as I'm in a remote location and almost all shopping is done online.
Product: Very pleased, pretty and a good size ~ love the quality + fullness. I'll add the Star Fairy Lights next year for added twinkle ✨✨✨

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No Comment
39 Hour(s) ago

NOAHS ARK PLAY SET Neutral,One Size

Service
Product

Service rating : Really nice staff and services
Product: Love it

No Comment
39 Hour(s) ago

Unisex Shawl Collar Hydrocotton Robe

  • Customer also reviewed:
  • Velour Stripe Elephant Embroidered Sleepsuit
Service
Product

Service rating : I have yet to receive my order it's been over 2 weeks, I've emailed and had no response, not at all happy.
Product: can't try it as it hasn't been delivered!

No Comment
40 Hour(s) ago

New White Duck Feather & Down Duvet 13.5 Tog

  • Customer also reviewed:
  • Wilton Napkins - Set of 4
Service
Product

Service rating : Yabbadabbadoo
Product: Yabbadabbadoo

No Comment
42 Hour(s) ago

Daisy Floral Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Circus Horse Motif Pyjamas
  • Circus Horse Motif Pyjamas
  • etc.
Service
Product

Received my order on time.

No Comment
42 Hour(s) ago

Luxury Quilted Mattress Protectors

  • Customer also reviewed:
  • Spa Relax Sleep Well Pulse Point Oil
  • Seychelles Bath & Shower Gel
Service
Product

Service rating : No problems with ordering.
Product: The mattress cover is just what I wanted, and was in the sale.

No Comment
42 Hour(s) ago

Platinum Goose Down Topper

  • Customer also reviewed:
  • New White Duck Feather & Down Pillow
Service
Product

Service rating : Easy to order, arrived quickly and packaged beautifully
Product: Excellent quality and very comfortable

No Comment
42 Hour(s) ago

Classic Double Border Bath Sheet

  • Customer also reviewed:
  • Classic Double Border Hand Towel
  • Classic Double Border Bath Towel
  • etc.
Service
Product

Service rating : Packaging was excellent
Product: Product neatly wrapped and towel is of good quality

No Comment
43 Hour(s) ago

Boucle Jumper

  • Customer also reviewed:
  • Full Milano Stripe Coatigan
Service
Product

Service rating : Returns are at your own risk
Product: Warm; basic jumper.

No Comment
43 Hour(s) ago

Mini Mercury Baubles – Set of 8

  • Customer also reviewed:
  • Antique Teardrop Baubles – Set of 3
Service
Product

Service rating : Excellent service as always
Product: Beautiful can't wait until December

No Comment
44 Hour(s) ago

Unisex Waffle Terry Robe

  • Customer also reviewed:
  • Deep Waistband Pull On Trousers
Service
Product

Service rating : I received my order promptly, and it was well packaged. Unfortunately, because I was transporting the large order of bathrobes to a self catering holiday cottage, I did not count the number of bathrobes. When I unpacked the box, we have not received two items, a medium and an XL bathrobe. (We received 6 robes, instead of the 8 I ordered and paid for.) I'm worried that some time has passed since delivery, but if there is any way this could be rectified, I would very much appreciate it. I will telephone White Co. customer service tomorrow morning to follow this up.

Your order number: 43330538
Your Customer Number: 7353864
Order date: 28 Dec 2016
Product: The robes are of beautiful quality, and were well priced in the sale.

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No Comment
44 Hour(s) ago

Eucalyptus And Winterberry Wreath

Service
Product

Service rating : Quick delivery
Product: Not made explicit enough in the product description that this is an artificial wreath - and a poor quality one for the price. Very poor value for money, I returned the item to a store but did not have my delivery charges refunded

No Comment
44 Hour(s) ago

Reversible Sheepskin Gilet

Service
Product

Service rating : I asked for someone to come back to me as my item had been designated as in picking for a while but no one responded. I had to call customer services myself. They told me the size I had 'bought' had sold out and there wasn't any left in the size I needed to honour my order. I therefore bought the next size up to try.
Product: The fit was very poor especially around the hips, it flared out and made the gilet look very frumpy. Such a shame as it looks so beautiful.

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No Comment
44 Hour(s) ago

Jersey Dot Print Lace Trim Pyjamas

Service
Product

Service rating : Total disaster. Despite paying extra for next day delivery order received (and refused) when it arrived 7 days after being placed.
Product: Order arrived too late for my wife's birthday despite placing order 5 days before it was required and paying extra for next day delivery

No Comment
45 Hour(s) ago

Rib Front Poncho

Service
Product

Service rating : The parcel arrived really quickly
Product: Well the quality is good but I returned it as it wasn't what I expected - the photograph was misleading. It looked as though it was seamed at the front, whereas it was open. I wouldn't have bought it if I had known what it really looked like. Please take realistic rather than artistic photos in future!

Read more
No Comment
45 Hour(s) ago

Colour Border Towel

Service
Product

Poor because I made 2 online purchases in Dec/Jan and both times the courier left the boxes just on the step of the front door not making any effort to hide the boxes. We have a small shed where the parcels can be easily left or at least you can put them behind the bins. Thanks

No Comment
45 Hour(s) ago

Winter Indulgence Candle

Service
Product

Service rating : After checking stock, ordering and paying for my goods, I then had to telephone to chase the delivery only to be told there was a delivery issue which wasn't indicated in the online view. now the item was out of stock and will not be available until next year. I was offer £20 voucher and a refund as compersation and have received neither. Really poor customer service
Product: see above

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45 Hour(s) ago

Ledbury Stripe Housewife Pillowcase

  • Customer also reviewed:
  • Ledbury Stripe Duvet Cover
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Service rating : Excellent is reserved for a company that go the extra mile. The White Company was good in as much as they sell a selection of very desirable items and the web site order worked without a hitch, (rare nowadays) delivery was free, I was updated with friendly emails and my purchase went smoothly.
Product: The design is almost perfect - clean, super material and almost exactly what I had in mind. The pillows would have had an "Excellent if they didn't have the ties to match the duvet - it's over the top "in my opinion" but I can understand why some people would love them.

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45 Hour(s) ago

Garden Floral Bed Linen

Service
Product

Service rating : Lovely packaging and super quick delivery.
Product: Beautiful bed linen for the cot. Perfect and even nicer in the flesh.

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45 Hour(s) ago

Milford Small Rectangle Cushion Cover

  • Customer also reviewed:
  • Milford Large Cushion Cover
  • Milford Kingsize Quilt - Natural
  • etc.
Service
Product

excellent products and service

No Comment
45 Hour(s) ago

Sleeveless Side Split Long Cardigan

Service
Product

Service rating : Prompt deliver by lovely delivery lady
Product: Poor style, too wide and boxy. Not true to size.

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46 Hour(s) ago

Woven Check Blanket

  • Customer also reviewed:
  • Bella Bunny Mat
  • Katy Kitten Rattle
  • etc.
Service
Product

Service rating : Products didn't arrive despite continued chasing
Product: Never arrived

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46 Hour(s) ago

Blue Fleece Romper

  • Customer also reviewed:
  • Bear Face Hoodie
Service
Product

Service rating : I was impressed as I gave the wrong address by saying Street instead of Road and they both got to the correcy address.
Product: present and my daughter -in-law was delighted, especially with the way it fastened,.

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