Luxury bed linen, bedding and quality home accessories
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Service rating : Good prompt service and appreciate the online discount.Product: Good quality clothes.
Very good service
Service rating : I not happy for delivers service..all box was outside was dirty.i find it near rubbish bin..not save..I was lucky funded it..Product: I was upset when i finded my items on ground near rubbish bin...... Everyone Can take it.,cats And fox cN pees on IT...all box have clean first from snails And dirt....I have nagebours where is possible to leave items if I not at home!!.....I sensed message to you that leave please to next doors no 80,or 74,or 72,or 70...items I love..very expensive for me,but I like it..anyway...thank you
Products not yet received!
Service rating : As ever a really prompt service with goods well packedProduct: We have been using White Company candles for many years. They are beautifully perfumed and burn very cleanly.
Service rating : Excellent until I received your email that my order is on it's way, on the same day I put my order with you. Goods are not received after 10 days since the were sent. Something is wrong with the transportaton company, because is the second time this happens. Usually 3 working days is all is needed for receiving the goods.Product: Not received
Here I think you could add a further category - 'all right'
The experience was overall confusing.
I ordered by telephone on the Sunday, explaining I was going abroad and would have to have all goods by the following Wednesday.
The black biker jacket was the sticking point. The WC website showed it expected 24 September. The WC rep assured me they were in stock in the warehouse, would be checked and then shipped to me. She promised to keep monitoring progress.
I received an email apologising saying there was a delay but that the jacket would be shipped to me by the date shown - 24 September.
A further email apologised, said the jacket would be shipped to me by 18 October - the statement showed my account had been debited with the cost of all tnhree items.
I called again (at no time did WC call me - as assured) to be told there were no jackets in stock anywhere and therefore it could not be shipped to me by the required date (30 September).
It is annoying to be told:
we shall call you and you don't
the jacket is in stock and we'll chase the warehouse
in fact the more recent WC rep confirmed that the jacket was never in stock.
There is either 1. something erroneous about the systems WC employs or
2. something amiss in the information being given to customers or 3. both.
Service rating : greatProduct: lovely
Service rating : Very quick and kept fully informed.Product: No change
Service rating : Good serviceProduct: Wish it was slightly cheaper but do love this range!
Service rating : Great service and quick deliveryProduct: This blanket is the such good quality lovely and soft!
Service rating : Arrived promptly in Germany. Postage was also affordable.Product: All of the other products I saw online were either made of plastic, or unbelievably ugly. The storage bags are very attractive, neatly sewn and easily fit two duvets in them.
Always fast and excellent service
Service rating : Excellent as alwaysProduct: Sent back because it was too short for me
Service rating : Great service, efficient and fastProduct: Great quality, look as on the picture, very pretty
Service rating : Excellent quality productsProduct: Great idea .
Service rating : Quick delivery and helpful returnProduct: Too tight. Don't like the fact that W Company have changes their sizes. Please bring back XL.
Service rating : Packaging very poor - high cost items sent folded in small box. Not the high standard.have come to expect. Returned without opening!Product: Didnt.open as poorly packaged in small box
Service rating : I live The White Company, easy to order online, hassle free and lovely products.Product: If it was more minty would be better. Good size bottle and looks great in bathroom.
Quick and efficient service. Would prefer candles individually wrapped as they re presents for different people.
I ordered two items which were both in stock at the point of ordering the goods. But the main item has not been delivered and no advised despatch or delivery date has been provided.
Service rating : PromptProduct: Excellent quality. Lovely and soft. My grandson loved it.
Service rating : Delivered quickly and well packagedProduct: Always used this product. Smells lovely
Great service as always!
Service rating : Very quick delivery and easy to use websiteProduct: Good slim fit
Service rating : Beautifully packaged and prompt delivery.Product: Perfect - exactly what I was looking for.
I'm afraid I still haven't received the parcel
Have not received delivery of the items listed below. Have been advised they are still in delivery depot but expected them to arrive today. Have not had update email or phone call from customer service. Pretty poor show from the White Company.
Service rating : Very efficientProduct: Lovely fit, colour and material.
Service rating : Speedy delivery and well packaged.Product: Stunning Star! I wanted one last year but all sold out! Pleased they have introduced them again this year! It's already on my wall.
Service rating : All greatProduct: Very smooth
Service rating : Simple website and goods arrive very quicklyProduct: Good quality material and like the slight loose shape. Had to have it shortened though as rather long, but I am only 5'2"
Very impressed by the service
Service rating : good experience - slow to email confirmationProduct: product is very good and fragrant
Service rating : Excellent service, will order again.Product: Lovely product, and the mini collection gives you the chance to try a number of different fragrances.
Service rating : Staff were excellent , helpful ordering items to be home deliveredProduct: Fit perfectly
Service rating : Everything connected with this purchase was easy and straightforward.Product: Bought a s a gift so do not have any comments.
Service rating : See belowProduct: I am very pleased with the 3 candle holders I purchased but I arranged to have them sent by courier. When I opened the parcel, two of the candle holders were broken. I took them back to the White Company shop in Chichester and they were immediately replaced by a very efficient lady.
Service rating : The service is always so fast and so courteous. I love buying things through themProduct: It is a birthday gift and just perfect
Service rating : Arrived quicklyProduct: Love this fragrance,get comments about it all the time.
Service rating : Always arrives I. A timely fashionProduct: Horrible material
Service rating : The goods were delivered within reasonable timeProduct: Comfortable and good quality
Service rating : No problems,quick deliveryProduct: Nice length,like the colour,feels soft. Good to find a sweater that is not too fitted.
Good price for cashmere(with the 20% off). shame the black one is sold out.
Service rating : Very punctual and prompt service with good communications.Product: Love the Seychelles range. Very luxurious.
My only issue is with the delivery company.
Service rating : Good communication on the phone and order arrived quickly and in good condition.Product: I was hoping for a slightly heavier weight material - like you used to do - and with the wide band on the waist. Do you still do that design because I live in them!! However the new ones are good for the evening.
Service rating : Speedy delivery - well packed.Product: This is the 2nd robe purchased from White company, and was to replace 1st one.
Very warm and cosy.
Prompt and efficient
Service rating : Beautiful item presented beautifully and quickly.Product: Gorgeous high quality item in a lovely presentation box making a special gift for special people
Service rating : My purchase arrived 2 days after Id ordered it
( well within the 3-5 days delivery)Product: The perfect gift for my Grandaughters first birthday.
Initial issue with my order being accepted once placed online and after having to place three separate telephone calls to The White Company to attempt to resolve, I eventually received an apology and a discount voucher for any future purchases that I feel currently will never be used. The products arrived promptly but have not been unpacked as they are presents. Overall, only because of one particular lady in the customer care department being helpful and actually listening to my particular issue that was incurred by the White company, am I giving the service status a mark of good on your chart, otherwise this would have been 100% bad, as the other two operatives who took my calls, did not action my issue but after waiting 9 hours and my persistence, it finally got resolved.
Service rating : Smooth transaction via the website and the item was delivered promptly and well-packaged.Product: Perfect 21st birthday present for my niece who loves both scented candles and White Company products. She was thrilled when she opened it and I was very happy to have found such a suitable gift.
Service rating : Amazing service I have never encountered any stress or worry with the white company and it's all such good qualityProduct: My first grandchild has the best . Everything I buy I know has that lasting quality ,the cardigan is no exception and she looks an absolute delight in it . Thankyou
Service rating : Tried to claim£10 voucher you sent me,but the system will not allow me to use it evidently!? Trying to resolve this at present.Product: No problem with the oroduct
Service rating : Fast and reliableProduct: Love the smell
Service rating : The service is always excellent and all items are well presented.Product: I bought these pyjamas as a gift, i was really pleased with them as they they looked lovely and a bit different from the usual pyjamas.
Service rating : Items arrived quickly and packaging in tact.Product: These look and feel good quality but they are a present and haven't been used yet.
Service rating : Well packed. Quick deliveryProduct: Ridiculously small candle for the £10 price tag
Service rating : My products arrived promptly and I received a text message advising me where they had been leftProduct: Smells lovely
Service rating : Website easy to navigate, service excellent when I called to ask for a refund of the VAT.Product: Price? :)
Service rating : Excellent, fast serviceProduct: As described
Service rating : Great experience in the shop. Love itProduct: Excellent good quality
Service rating : Fast deliveryProduct: My favourite scent, this botanical candle fills the house with wonderful winter scent & makes me look forward to Autumn/ Winter when I can buy again!
Service rating : Prompt deliveryProduct: Fur was a bit thin
Service rating : Speedy and efficient - discount and free delivery was a lovely bonusProduct: A delicious perfume - delighted with it
the packaging for the crockery could be improved as on two occasions I have add broken pasta bowls, plates, cereal bowls.
Service rating : Absolutely love the white company, always receiving offers and order was received after only 2 days. Keep you up to date with your order status. 5 star companyProduct: Lovely quality as always comes sealed and packaged. Perfect sizing and will wash lovely too.
Service rating : Service and delivery excellent serviceProduct: Love the product so to purchase it with a voucher was an added plus
Service rating : Easy to use web site, prompt delivery, everything is as described and no issues if goods do need to be returned. I love your products.Product: It fits
Service rating : Ordered online and delivered quicker than I could have got to the shop.Product: Looks amazing against our oak wood floor.
Service rating : Really impressed. Products well packagedProduct: Have not tried
Service rating : Very quick delivery, well packaged.Product: Very disappointed with the diffuser. The smell of the diffuser is vey weak even though I have used 10 reeds. I will not be repurchasing and will not be recommending to friends.
Service rating : service is good and promptProduct: Top is ok I would of changed it for another but my size is out of stock. the stripes aren't quite central
Service rating : Quick delivery & well packagedProduct: Looks great!
Great customer service on the phone when I had difficulty adding a promotional code.
Service rating : Quick delivery.Product: Perfect product, have purchased several over the years and always return.....please keep selling them!!
Service rating : arrived on timeProduct: Good quality
Service rating : very good but there was a problem when I tried to use the voucher . And I hope that when my bill of my card arrives they have taken all my discount off .If not I will be e mailing over this matterProduct: it is wow
Service rating : Quick delivery service even on standard deliveryProduct: Beautiful clutch bag, worth every penny a real classic
Service rating : Fantastic service as always - really fast despatch.Product: I love this body lotion - I've tried others but always come back to this one. The fragrance isn't overpowering, just fresh and lovely for any time of the day. .
Service rating : As always exceptional.Product: Great base layer, excellent quality & value for money.
Service rating : Excellent service all round but would really appreciate a free returns service in line with many other stores in a similar calibre.Product: This was for a present and I appreciated the fact that I could see the product and pack it myself first. I explained to the mother that it had been packed by me and therefore not quite as professional as I would have liked!
Great service as always
Service rating : Communication was excellentProduct: Product as described. Perfect
Service rating : Service with a smileProduct: Quality product
Service rating : Speedy deliveryProduct: Thank your for bringing back this wonderful fragrance
Service rating : quick deliveryProduct: quality of the suede wasn't very good had to return
Service rating : Fantastic and efficient service.Product: Great product, smells gorgeous.
Service rating : Always dispatched quicklyProduct: Lovely quality
Service rating : Next day delivery is something the White company needs to aim for.Product: The length is not as described and the quality is not good. One end has a hook which is exposed and so needs covering up when in use. I have contemplated returning as I'm not truly satisfied and will need to dress up myself if I'm to use them.
Service rating : Always I have received excellent service both on line and in store.Product: Quality very good but fit extremely tight for a small size, unfortunately being very poorly I was unable to return and needed to use, disappointed.
Service rating : Very quick deliveryProduct: Lovely item
Service rating : Arrived quicklyProduct: Beautiful but smaller than in imagined
I rated only "good" rather than "excellent" only you have been using the Yodel company for transportation. Although this time there was no problem with this delivery, in the past Yodel lost one of our packages , claimed it was sign for but never sent us the receipt form. After numerous calls we never heard from them. After 8 weeks a man delivered out package which he found in his garden, thrown over the fence. He lived in the same town but different address. Looking at the comments cisterns left of Yodel , not very good. Hopefully this company has improved but you have been warned.