Luxury bed linen, bedding and quality home accessories
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Service rating : Brilliant as everProduct: Superb at sale price
Bit dear at full price
I love it
Service rating : Very speedy delivery and contact information excellentProduct: Wonderful quality.
Service rating : Ordered next day delivery ansd they arrived well packed and in excellent conditionProduct: Love them they work very well as bedside lamps and i had searched everywhere and this was the best choice
Service rating : Good service.Product: great
Customer service was excellent.
Service rating : Good communication and speedy delivery.Product: Great looking jumper but after only one wear, material looked a bit piled and fluffy - a bit disappointing given its full price.
Service rating : V happyProduct: V happy
Service rating : Easy to use website and good communication about the orderProduct: Very good, nice gentle fragrance
Service rating : EfficientProduct: Great for drinks in the garden, lovely chunky glass
Service rating : ExcellentProduct: V good
Service rating : Great service as always.Product: Lovely product. Good quality.
Service rating : Outstanding very helpful lady in the shop. Thank youProduct: Cute
Service rating : As per usual excellent communication, this necklace was out of stock when I ordered it. I was emailed once it was back in stock and being dispatched.Product: I really like this necklace, the contrast of the hammered metal and the smooth is a really eyecatching design.
AS ALWAYS EFFICIENT AND PROMPT
Service rating : Excellent service s always. Good communication. Products arrived promptly and well packaged. Very pleased.Product: Wonderful, love it. Every bit as beautiful as I had hoped.
Service rating : One item was faulty so had to return. Slightly annoying.Product: Didn't like the cut.
Service rating : Excellent service, fast delivery.Product: Great little t'shirt. Feels soft and fits well.
Service rating : Very satisfied with prompt attention and deliveryProduct: Love the fragrance bit disappointed with short burn time17-Apr-2015Very high quality products
Service rating : Nothing to add other than excellantProduct: Good quality & value for money
The service was quick, well packed and I would definitely use again. Products for expected grandchild so not used yet.17-Apr-2015Have shopped online and in the shop, lovely products.
Service rating : GreatProduct: Goof
Service rating : very fast and effeciantProduct: great quality and good price
Asked for it be gift wrapped as for a friend who had just had a baby. Gift box was far too big, inside everything was crumpled with scrunched up tissue paper - had to wrap items myself as was embarrassed that it all looked so shoddy. Response from Customer Service was also poor - shame as I love The White Company but won't buy items as gifts again.
Service rating : I have nothing but praise for the service I received from the White Company on this purchase and all previous purchases also.Product: Lovely comforter .. The second I have bought, the first being a penguin. Both excellent for use.
Service rating : The website was really easy to useProduct: They fit really well
Service rating : all fineProduct: seems fine.. unused as yet
Service rating : The service was excellentProduct: The cardigan is lovely17-Apr-2015The White Company has always been extremely good and is still
Service rating : As is Always the caseProduct: I have used this product since day one and it continues to produce the same high standard
Service rating : Super serviceProduct: Beautiful baby clothes as always. Excellent quality
Excellent products and very prompt delivery
Service rating : The service is excellent, always delivered quickly and beautifully and carefully packed.Product: I recently brought the grey spot scarf and although I love it I can see that it is very easily damaged and is already looking tatty.
My order arrived on time and in good condition.
Service rating : nice website, timely deliveryProduct: will be wiser with size , next time, but happy
Service rating : Excellent product and speedy delivery.Product: Good product and despatched quickly.
Service rating : really good and was kept informed every step of the way.Product: lovely. As expected and beautifully presented
Service rating : LOVE IT LOVE THE SHOPProduct: LOVE IT SHOPED FOR YEARS IN THE WHITE COMPANY
Service rating : Difficult to order online as could not get international delivery to be accepted. Ordered on line in store with very helpful assistant in Covent Garden store.Product: Sent as a present so cannot comment.
Service rating : Products came in good time, the whole process was goodProduct: Like it very much, wish I'd ordered a grey one as well
Although service in store and over the phone is excellent, I have not been happy that I placed an order almost a month ago, and only just received it. I was told it would be back in stock sooner.
Service rating : Informative, speedy deliveryProduct: One drawback: while the quality seems ok, for this price I expect the leather make-up case to be made in Italy, not China. My previous bag purchased a year or so ago, was made in Italy.
Service rating : Fast and reliable service as always.Product: With a wonderful scent and a beautiful design, the candle is a treat to all senses.
Service rating : Mixed bag on the products. Efficient service.Product: The trousers are very nice but a very weird shape. The waste is much too big and I have a very square shape (i.e. I don't go in at the waste). The material is great and they feel smart so I decided to keep them but will have to pay for them to be altered.
Always good and quick dispatch
Delivery day and time met my expectations
Service rating : Delivered on time. Website is easy to useProduct: Very nice, but a gift and I exchanged it.
Efficient, prompt and professional
Service rating : All on the website, but no problems and it arrived really quickly, hope the 'Give as you live' get their small donation tooProduct: Great colour, excellent feel
Service rating : Arrived in good time.Product: I love these frames! They, for want of a better word, frame my travel photographs beautifully. Excellent quality. My only complaint is that the hooks to hang them by are really tricky. The frames wouldn't go on a picture hook, I had to just use the nail.
Service rating : Goods arrived less than 48 hours after ordering - wonderful service, as always.Product: Great value for money - so looking forward to using them at Christmas.
Service rating : Good.Product: Lovely dress-large sizing.
Service rating : Super speedy - well done!Product: Absolutely gorgeous!
Service rating : PromptProduct: Love it
Service rating : Quick delivery, efficient service.Product: Lovely fabric & design.
Very good did not have to sigh anything thank god .
Service rating : Extremely helpful and friendly.Product: Excellent quality, true to size - looks great with skinny jeans or shorts.
Service rating : easy to use website.Product: better than expected feels lovely on and looks great
Service rating : received quickly, easy to order.Product: a little thinner than previous slip, but a good fit.
Still waiting for some items to arrive
Terrible service from your team.Was promised a call from Becks never called to sort out delivery very disappointed. Paid for next day del never turned up not sure if I will order again
Service rating : East to order fast and efficient delivery service.Product: Bought for daughter who loves the perfume. Always complimented when she is wearing the fragrance.
Service rating : BrilliantProduct: Lovely
Service rating : Service and delivery is always good. Free returns and the provision of return labels would make the service so much better and probably encourage me to purchase more.Product: Lovely top. Fits well and looks good.
Service rating : Great online service quick and easy to use.Product: The set together are lovely. Look simple and stylish but are very comfy.
Service rating : Very frustrating service with little regard for busy lifestyles and surprisingly unable to do same day delivery.Product: Lovely
Service rating : It's between 'good' and 'poor' - nothing wrong with the delivery per se, but store collection's not an option. Personally, I don't like using newsagents and the like for deliveries - in my experience the local retailers sign up for these things on the assumption it'll bring in more business, and I've had grumpy/grouchy reactions from the proprietors when they've realised I've only gone in to make a collection. Sadly, I can't have personal packages delivered to the office, so a store collect is by far my new preference, which often dictates whether I bother shopping with a particular retailer or not.Product: Saw these at Christmas and been waiting for an excuse to buy.
Service rating : Arrived really quickly.Product: Beautiful cardigan, lovely fit & fantastic quality. Really pleased.
Service rating : Very swift delivery!Product: Gorgeous scarf that feels incredible against your skin.
Service rating : Great thank youProduct: Wonderful thank you x
I constantly write on the returns form that I would appreciate 1) a returns sticker with your address on it to avoid me having to manually write it out on an envelope and stick it to the parcel and 2) as you have to return the entire delivery note with a return I am left with no record of my purchases.
Both the above put me off ordering items of different sizes to ensure best fit as I fear I may have to return one
Given the price of the clothing, free returns would be nice and may encourage me to order more clothing items. Most other companies now offer free returns.
I hope you find my comments helpful and constructive as I love your products.
Ordered a cot bumper, love it!! Very good quality and a speedy delivery :)
Service rating : Quick and well packagedProduct: Good quality :)
Service rating : Fast delivery great productProduct: Fantastic price compared to other retailers
Service rating : Excellent service from the Winchester branch supervisor who is always cheery and very efficient!Product: Not for me. Good quality but expensive for the size.
Service rating : Very efficient serviceProduct: This pram is lovely, sturdy and very pretty
Service rating : Prompt efficient service.Product: Good quality fashionable sweaters!
Service rating : Just as expectedProduct: It has a good size capacity as most glass teapots are on the small size.
Excellent in every way:-)
Service rating : SatisfiedProduct: No comment
Lovely as always, always beautiful items, delivered quickly. Very pleased.
Service rating : Prompt and timely serviceProduct: Haven't had a chance to wear them, but they look great.
Service rating : staff very attentive, rang me back with further details.Product: not at all like the description in catalogue. said it would be soft and with a sateen finish. It was hard and stiff.
Well packed,arrived as ordered.
Service rating : Speedy delivery and very helpfulProduct: As usual perfect fit and good quality.
Service rating : Fast, well packagedProduct: Quality product that met expectations
Service rating : Quick and helpful service as usual.Product: Quality not up to usual standard for the price, but due to discount applied was fine.
Service rating : First rateProduct: Gorgeous
Fab always willing to help & prompt delivery
Service rating : Service was quickProduct: Not enough elastic in the material so they sag.
Service rating : Good service. Would've liked a bag to go with the gift box I paid extra for, as this is what I would have received had I gone into the shop.Product: Beautiful, excellent quality items.
Service rating : Very efficient service.Product: This is my second purchase of this robe, not too heavy and great for all year round.
Service rating : Delivery was prompt and very well packagedProduct: Beautiful finish, great looking product
Service rating : First ClassProduct: Love it
Service rating : Speedy delivery and well packed as usual.Product: Lovely t-shirt but unfortunately just too big so I have elected to return.