Luxury bed linen, bedding and quality home accessories
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Service rating : I have been disappointed by White company's decision in relation to clothing to offer size 16 as the largest size for many items. I have complained in the past that their policy of offering discounts to their regular customers tied to the size of the bill for the order, when at the same time it is usually possible to find discount offers which are frequently higher and have no such restriction. Being a VIP has a cost!Product: Their pyjamas when on sale are an excellent well made bargain.
Service rating : Very helpful contact who listened and provided replace product with no quibble. Has renewed my faith in The White Company products and service. Thank you it's really appreciated.Product: Washes beautifully, feels good and very absorbent.
Service rating : See below. One of the items very poor quality and very difficult returns procedure. I can't work out how to return things, it won't let me print the returns label without putting in a zip code (for USA) - I live in the UK so not applicable.Product: So very disappointed with this item. Significant difference between image and item. They look cheap, elasticated waistband...remind me of very cheap yoga trousers/pyjama bottoms. Very poor quality.
Service rating : Fast delivery and item very well packed. Item originally out of stock when initial order placed but impressed that the order was fulfilled when stock was available without me having to re-order.Product: Beautiful product which perfectly matched the other items I have in the range. The fact that I have shopped at the White Company many times and have never returned an item is testament to the quality of the products.
Service rating : easy to order on line and was able to apply my discount codeProduct: I've bought this linen before . It's great quality it washes and irons really well . It's better than some expensive ones I've purchased in the past
Service rating : Easy to order excellent service speedy deliveryProduct: I did think the best would have been a little larger but it was extremely good value.
Service rating : Great serviceProduct: Beautiful scent! Scents the whole of our flat!
Service rating : Turned up so wuickly and everything wrapped and safe. Really pleasedProduct: It was a present. My partner loves verveine. We got a discount so I was also pleased. Although it is expensive gor the large candle
Service rating : It was easy to order through the website and the items arrived on timeProduct: Lovely soft good quality towels
Service rating : Super quality products and great customer serviceProduct: It's huge but gorgeous
Service rating : Fast delivery - no problemsProduct: Very soft and simplistic. Just my style!
Service rating : See comments belowProduct: This was a gift would be good to be able to send as a gift without spending another £5 on gift wrapping
Could not get better.
Service rating : Beautifully packaged and delivered very quickly.Product: Beautiful frame. Excellent quality.
Very helpful staff.
For an item that said it was in stock on line it did not say to expect at least a week before delivery. Very unimpressed with delivery online service, complete opposite to the experience in any store where the staff are first class.
Service rating : Delivered when expected, packaging lovelyProduct: Adding another to my collection
Service rating : TopProduct: Very good quality
Very helpful on the phone and very quick delivery of my order
Service rating : Arrived very quickly.Product: Bought in sale for later this year so good value and looks beautiful.
Service rating : Always goodProduct: It's a shame it sheds so much. I didn't realise it was going to be fluffy from the pics (not ideal when wearing black clothes underneath or with small babies (always getting in their mouth!))
Service rating : Very quickProduct: Very quick
Service rating : Firstly I adore The White Company so this might be biased. Nonetheless I shall proceed. I have been a customer for many years now but this was my first online order. I had recently purchased the large blanc 3 wick candle in store as we both love the scent. I decided to order another online and also ordered two candle lids. As there are two different sizes for the 3 wick versions I called a store to check which one I required and was helped out instantly. The order arrived an upon opening my order found the candle in perfect condition. Unfortunately both candle lids were marked and pitted. I called customer services and spoke to a lovely lady who apologised on behalf of The White Company. She kindly reordered two more with a request to the warehouse to check the contents were not damaged before sending out. She also sent out a return label to return the damaged ones. I cannot praise my experience with customer services and staff in store enough. The quality of every item I own purchased from here is second to none, from a tiny bud vase to beautiful, comfortable and long lasting bedding. Not to mention the indulgent fragranced candles and the lids too. I must say completely worth spending a little more on top as it really is the crowning glory to an already beautiful candle. Which again smells amazing!! Not only do they look great but they keep the dust off the wax as well as for extinguishing. I would also recommend that after the first and use when it comes to lighting it again remove the lid and hold the candle upside down over a waste bin and remove the 'mushrooms' from the wicks with tissue or kitchen paper. This will keep the wax cleaner.Product: The perfect finishing touch. Beautiful and practical. 10/10
Service rating : Great communication, arrived on time, well packagedProduct: excellent quality
Service rating : ordered via phone in store as sold out online - great serviceProduct: nice product but existing pillow covers are a bit tight so will need to replace those also as previously different style of filling
Very happy with the service as usual
Service rating : very speedy delivery and beautifully packagedProduct: very good quality & feels lovely
Service rating : I would rate excellent apart from the fact that order online for delivery to the storeProduct: Great quality towel - feels more expensive than it is!
Service rating : Easy ordering. Arrived on time.Product: Lovely fragrance, lasts quite a long time.
Service rating : Fast delivery.Product: Lovely soft material. I like the zip being at the side so it's not scratching neck.
Service rating : Very fast service, always a pleasure to buy from.Product: Good size pillowcases and although not 100% cotton they are crisp and look to be of good quality.
Fast delivery good communication
Service rating : Delivery was swift and I was kept informed of its progress.Product: I'm delighted with my new duvet, which is the same TOG as the one I replaced, but lighter, warmer and also wider. Love it!
Kieran in your customer service team was very helpful and sorted out the problem I had with online order so that I was able to collect my order the next day - thanks Kieran!
Service rating : I find purchasing your articles very simple with very clear instructionsProduct: Do not yet as its a present for my husbands birthday on 4th March.
Service rating : Prompt delivery and good packaging.Product: Lovely smell, lathers well, lasts a very long time. A pleasure to use every morning.
Service rating : Everything from the quality of the items, packaging and delivery, the white company never fails in exceeding my expectations. I always know that what I buy from them will be good quality and something that is a little piece of luxury.Product: I've brought similar glass storage items before from other stores but it's just never the same quality as white company. This jar looks beautiful in my bathroom. Brilliant thing is, it looks far more expensive than what I paid. Hats off to you again!
Service rating : Great serviceProduct: Gorgeous PJ's great quality!
Service rating : Great service as usual!Product: Pillow looks good. Great service from White Co which is why I always buy their bedding!
Service rating : Always very happy with the service .
One order not received but as soon as l reported this l received it next couple of days by special delivery.Product: I love the smell and it lingers in the house for ages24-Feb-2017Good24-Feb-2017Good
Service rating : Service is cordial and fast. Thank you.Product: love the candles
Service rating : Super quick delivery and beautiful packagingProduct: Amazing!! Soft and beautiful
I selected option for "next day delivery" on Thursday 2 Feb in the evening but later received an email informing me the items i purchased wouldn't arrive until Monday. I needed the items for a baby shower on Saturday so I cancelled my order. The delivery was recalled back from the courier- however it is now 23 Feb and I still haven't had a refund!
Service rating : Very efficient, quick delivery.Product: Lovely, quality shirt. Just as you would expect from The White Company.
Service rating : Received my goods in 2 days of placing my order. Quality packaging as well. This is excellent service.Product: I've been buying these sheets for over 10 years now and they do not disappoint. Excellent quality for something that is used so often used.
Service rating : Super fast postage.Product: Great bargin from the sale, beautiful quality.
Service rating : False nail in packagingProduct: Lovely
Service rating : Online order - efficient serviceProduct: Pleased mystique is back in stock
Service rating : quality products and services brilliantProduct: looks great.amazing scent last hours and hours
Service rating : Good communications and goods delivered speedily.Product: Blanket exactly as described. Good quality and reasonably priced.
Service rating : Very goodProduct: Appears to be of a good quality
Service rating : They actually got to the house without them taking them somewhere else. So we didnt have to speak to the normally rude customer service people.Product: They were really really hard to get on. So didn't try and get the other one on as I thought they were badly designed.
Arrived promptly and nicely packaged.
Service rating : Ready for collection very quickly & kept up to dateProduct: Loved the product
Service rating : faste deliveryProduct: nice
Service rating : Telephone sales staff most helpful and courteousProduct: Plain simple white sheet
My order arrived quickly to me abroad.
i ordered 1 item and received 2. This was because they didn't put my correct e-mail address down and i had to ring a numger of times asking them to confirm my order.Will not be ordering an item again.
staff were pleasant and helpful
Service rating : Delivery and packaging was perfectProduct: Lovely quality.
Order placed on a Friday/ Saturday and arrived a few days later.
Service rating : Arrived within 3 days of on line purchaseProduct: Soft, fits well. I find there's no need to iron if hung up to dry straight after washing.
Service rating : Had great experience with the service online as well as in store. Would definitely shop with The White Company again and highly recommend it.Product: Really love the Little Warrior Bear series, and the sleepsuit is very comfy and cute!
I took my perfume in to store to ask for a replacement after the vaporiser had broken, the shop assistant was lovely and had the replacement sent to my home, very quickly
Service rating : Quality service. Delivered well within the stated delivery time. Every item was securely wrapped.Product: Lovely items and beautifully wrapped.
Service rating : Item arrived quicklyProduct: thought it would be a bit softer fir the money and more grey than pink (based on the catalogue picture)
Only one time I had bad service than it was your program mistake and I got 3 same cardigans, but I all other times it was everything very good.
fast delivery and everything looks perfect
Service rating : Now able to use computer it really is one step.Product: Pitched at the right ages for cute but well made.
Service rating : Delivery was ace quicklyProduct: Fantastic jumper,however washed as per instructions and jumper is now completely ruined, shrank to the size of a Childs and the feel\look has completely gone. It's gone from soft to touch to a brillo pad on one wash, this has also happened on another top the exact same with shrinking,the best part of £250 wasted for one time wear clothing.
Service rating : The website said this bed was 'in stock' and that deliver would be in three weeks. After a month it didn't come, so I contact them. They were 'so sorry' for the confusion that apparently 'many' customers have and they don't know why the website is like that. Note...it hasn't changed since then. In short, they mislead customers about delivery times then, once you are committed, they do whatever they like. It took almost 3 months to receive my bed, not three weeks. I wouldn't purchase from White Company again.Product: The bed is beautiful. What takes it from 5 star to 1 is the dreadful off-gassing. The smell is so toxic that it makes my eyes and nose burn and gives me a headache. My one attempt to sleep on it was aborted as extended exposure literally made me nauseous. I leave the bedroom door closed and the window open all day to air it out. I have had the bed for nearly a week and still can't sleep on it. I have never had an experience like this with any purchase I have made. I am now concerned that I may not even be able to use the bed. Poisoning customers is not good business.
Service rating : Always good and sensible packagingProduct: Was really pleased when I found this dress as I have been looking for a cool linen short sleeved dress. The material and colour are excellent However, the proportions of the dress don't work. The v neck is far too wide and deep. Unfortunately this has therefore gone back.
Service rating : Very quick .Product: Badly creased and poor quality
Service rating : Super quick and efficient serviceProduct: Best quality towels I've had
Service rating : Only because the large candle was broken. ( for the second time) you need to put more bubble wrap in box and pack it out with it so the items cannot move around. This most be costing the company money as I have had 2 broken at £60. I would say complaint handled very well.Product: When not broken in transit
Service rating : The website was easy to use and the delivery was when they said it was going to be.Product: I am a regular customer of the White Company but this is the first time that I have purchased furniture. I was disappointed as when we unpacked the Tall boy once we had got it upstairs there was a crack in the wood. I have been busy as my son has just come out of hospital but this email prompted me to raise it. I can live with the crack I was just keen to buy more furniture from you as we have just moved house and this has put me off.
Service rating : The person I spoke to on the phone was very well informed, polite and helpful. The original product I was asking about wasn't available but she pointed me towards a similar one.Product: Really high quality, soft and comfortable.
Service rating : Fast prompt serviceProduct: Long distance smell
The discount vouchers are a con, described as covering almost everything, apparently except all furniture!
Just one disappointing fact that they give 15% off to VIPS (frequent shoppers) like myself but any random person can get 20% with magazines such as RHS. This does not seem fair to loyal customers like myself.
Service rating : Great service as usual. Quality product.Product: Great service as usual. Quality product.
Service rating : Nice packingProduct: Lovely
Service rating : always quality and products as seen in your picturesProduct: Everything !
Service rating : Very good serviceProduct: For the money I was very pleased
Service rating : lots of information, always in time, easy to communicateProduct: Best quality ever
Service rating : quick and easyProduct: perfect for summer
Service rating : I usually shop in store as the staff are very helpful and friendly. On line service very prompt and beautifully packaged.Product: Fun shape and lovely colour
Service rating : Like that you do free delivery when purchasing over a certain amountProduct: There is a hole in it.
Service rating : No sympathy with my order! I paid a lot of money for the delivery and items! Not happy....Product: Completely smashed!
Service rating : Delivered next day as promised, tracking updates receivedProduct: My wife's favourite
When you're purchasing something but not so good when you send an email query.
Service rating : Everything was excellent - from ordering to deliveryProduct: Really wanted the black hand cream (Noir) which is on the Emirates airline but you no longer make this but the Seychelles hand cream is quite close to it - please let me know if you relaunch this product.
Service rating : excellent serviceProduct: my favourite gel. excellent scent
Service rating : Prompt, items well packaged, reliable companyProduct: Quality product
Arrived quickly, good price
Service rating : Arrived in good time lovely product as expected will buy from White company againProduct: No all good
Service rating : Communication throughout process.Product: Lovely looking jumper, but a bit small for size.
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