Luxury bed linen, bedding and quality home accessories
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Service rating : NilProduct: Didn't like the scent... it smells like lemon lozenges.
Service rating : Wonderful service arrived promptly no problem.Product: It's a present for my nephew and girlfriend, and they haven't got it yet.
Service rating : Easy to use website. Excellent service. Thank you.Product: Well packaged and gift was loved by the recipient.
Always clear reliable and excellent service. Quality of clothes are continously high
Excellent service direct to mainland Spain and no issues with delivery.
Will definitely use again.
Service rating : Fast delivery and good email updates re: progressProduct: Lovely scent, a gorgeous thank you gift for a friend
Very good and reliable
Fast Delivery. No problems.
Service rating : The delivery was delayed and I had to phone again and there seemed to be some confusion and eventually two were delivered and I returned one of them. I must add that in the past I have never had this problem.Product: The towelling robe seems very good quality and I
The cotton robe seems very good quality
it is a good service but it is a pity that you do not ship internationally and do not propose the grey version which exists in your shops also on the website.
Service rating : Easily able to see tracking of product and arrival.Product: The refill has no smell unlike my first purchase of the diffuser. Very disappointed and would not purchase again!!!
Excellent as always
Service rating : fast deliveryProduct: lovely fit and super quality
Service rating : very efficient thanksProduct: quality has definitely deteriorated
My package was delivered and put in my junk box where anyone could have taken it.I can send a photo
Service rating : Fast delivery. Well packagedProduct: I had not tied this particular lotion before having used the " Fleur's" and at first use didn't think I liked it at first application but could take in the senses of the lime later. Lovely lasting lingering smell.
I found its consistency much thicker and was surprised at such a big quantity in a big bottle for what I had paid for.
A good thick cream, bit of a frustration to receive the cream from its dispenser top due to its thickness.
But happy with my purchase.
+Sales offers are great. Quality is perfect. I've been loyal to the white comp for several years. There is no info on available sizes on the first page. It is time consuming to click on details of each product. Available at stock Size filter would help to enhance the experience.
Service rating : Excellent serviceProduct: Duvet cover that I bought is fantastic quality. Would highly recommend.
Service rating : Perfect - very nice delivery men.Product: This is a beautiful, simple quality mirror.
Service rating : Arrived quicklyProduct: Fresh and light fragrance
Service rating : Fast delivery and goods received in perfect conditionProduct: Nice and thick, good quality, I expect them to last quite while!
Service rating : Always efficient, always helpful.Product: Love the style and now own 4. However had a few problems with small holes appearing on lower front, possibly as a result of catching on my jeans belt. Local shop refunded me but I suspect it was due to material not being particularly robust.
Excellent service and quick delivery. We live in Malta and had the order delivered in just under a week. Will be using the White company a lot more.
The delivery company is useless
Service rating : The delivery was quick and well packaged. There were guarantee cards inside and the information on looking after the product was very good.Product: I was a bit apprehensive about spending this amount of money on a duvet as I had had previous duck and down filled duvets from other companies that were heavy. I am so impressed with this duvet. It is extremely light and easy to make the bed. It is lovely and cosy, just so fluffy. I love it so much I've now ordered the pillows.
Service rating : We ordered these products online. The process was simple to use and we received regular feedback about the progress of our order from order receipt to delivery.Product: We have just unpacked the quilt to find it has a major maunfacturing flaw. This imperfection comprises two raised "ribs" that run almost the full length of the quilt. It is quite obvious, disappointing and unacceptable. Clearly the quilt did not receive a quality check before supply. We will now contact the White Company to discuss a resolution to the matter.
All good from start to finish
Service rating : Impeccable!Product: Really soft, just what we were hoping for......
Service rating : Easy to order, delivery as said. Goods packed well.Product: Present for later in year
Service rating : It was fineProduct: This was a present and my friend says she lovrs them.
Service rating : NoneProduct: The boots were way too small for the sizing, the quality of the material was poor and they were more like slippers than slipper boots - very disappointed. These were returned.
Service rating : Great service and delivery time too.. easy to orderProduct: Great quality
Service rating : always reliable. We have made numerous orders and have never had any problems. Delivery is fast even coming here to France. Would not now use anyone else. Thank youProduct: Very good value for money. Nice fluffy duvet at reasonable price
Service rating : I was out when the parcel was delivered and it was put behind my dustbin rather than delivered to a neighbour which would have been safer. The card telling me where it was had fallen underneath a chair so it was luck that I found it that day.Product: A good fit but I don't like the hook and eye fastening at the waist and would prefer a button.
Service rating : The website is easy to use and delivery service is goodProduct: Just love the quality and design
Service rating : Very good serviceProduct: Nothing
Service rating : As always, prompt, well packaged.Product: Poor might seem a bit harsh, but this set isn't good either. Looks nice out of the packet but unlike other White Company duvet covers is very hard to iron and looks wrinkled after the slightest use. The cotton still feels nice and if you don't mind the crinkled, scruffy look you may be happy. If, like me, you want your bed to look crisp this isn't the one to choose.
Service rating : This was a present and there was no facility for putting in a message to the recipient. So I had to write them a separate email to let them know a parcel was coming thus spoiling the surprise and I presume they got the receipt with prices on too!!Product: Haven't seen them they were s present
Service rating : Excellent service. Beautifully presented.Product: The duvet is everything you described and so light and comfortable.
Service rating : Quick & efficient as always.Product: Great quality good depth to fit over deep mattress & topper.
Service rating : Delivery on time, beautifully packaged. Lovely experience dealing with white companyProduct: Excellent quality and style. I have not worn it yet but tried it on and is very good. Roll on the cold weather
Ordering process was straight forward. Delivery quick without any issues.
Service rating : Prompt deliveryProduct: Excellent product. I already have a summer 4 tog one which I love. I was looking for a 13.5 for winter but bought 10.5 as this was the thickest. It's actually far more lightweight and warmer than my usual (cheaper) 13.5 tog duvet. I love it!
Always arrives quickly and the clothes are of good quality.
First class service
Shipping charges are too high
Service rating : God serviceProduct: Love this smell, have these diffusers all around my house
Service rating : Easy to navigate the site and delivery was very quickProduct: Soft and so pretty
Purchase swiftly done, delivery very efficient
Service rating : Arrived very quickly in excellent packaging.Product: Delightful!
Service rating : Very efficientProduct: As item was a gift I. cannot comment on the item.
Service rating : Always great!Product: They look beautiful, they feel beautiful. (12 year old son's bed.)
Service rating : NothingProduct: No
Service rating : Extremely fast and efficient.Product: wonderful bed clothes
Service rating : No problems here.Product: Beautiful pyjamas, the quality is high and they've become my daughters favourite pyjamas.
Service rating : Fantastic xProduct: Everything!! Love love love the white company x beautiful products fast delivery
Service rating : Quick and easy to order on lineProduct: Lovely blanket for a newborn
Colour lovely and quality fab
Service rating : I have always found the white company staff very helpful, both in their shops and online.Product: They look great but it's hard to get my 'slim' feet in to them.
Service rating : Easy to order quick delivery.Product: Arrived as described. Seems to be reasonable quality for a reasonable price.
Service rating : Perfect serviceProduct: I love that they're not bright coloured. I still want my 4 year old to look 4.
Love the quality and print
Service rating : Good serviceProduct: Very comfortable
I have paid for the order to be gift wrapped and for express delivery. When the parcel didn't turn up, I was told that you couldn't get an express delivery for something that is gift wrapped, despite this being an offer on the website and the money taken off my payment card
Service rating : Delivery arrived well packaged and when expectedProduct: Looks lovely quality...bought as a gift
Service rating : Excellent communications emails etcProduct: loved it and the packaging very positive response would use again very nicely done
Service rating : Kept informed of delivery and product delivered within 2 working days.Product: Beautiful nightdress. Fits my 3 year old daughter perfectly. Great quality and pretty design.
The White Company were excellent but DPD your delivery service was awful. I paid for next day delivery, they couldn't deliver as I was out so I filled in the web page telling them where to leave the packages. They then try to deliver again but do not follow my instructions so do not deliver. They then try again and I was in my house the whole time watching the driver on the interactive map and then get a messages saying the item was refused which is not true. My doorbell did not even ring. I had to call the White Company as I was going away for a few weeks and DPD were going to deliver to a pick up place but they would only be there for 5 days and any alternative address I typed in was apparently not in their delivery area. You helped so much and had the items delivered to your Sloane street shop where I will be able to pick up on my return.
Quick & efficient
Service rating : Brilliant service in all aspectsProduct: Gift not yet worn.
Service rating : Very good as was well informed on the delivery arrivalProduct: Feels and looks lovely
quick and well packed
Service rating : Could not fault your service.
The whole process from ordering and delivering my order was superb!Product: These pillows have certainly made a big difference to enjoying a good nights sleep.
They are so comfortable!
Poor service during return / replaced items
Service rating : Very prompt delivery.Product: Good value, just what was required.
Service rating : Order arrived well within timeframe, easy to track its progressProduct: Delicately pretty and ideal gift for a newborn
Service rating : Prompt deliveryProduct: Amazing, couldn't wait to wear this amazing comfy sweater....I got both colours
Service rating : Fast deliveryProduct: Not as generously sized as I expected, but comfortable. I have the bootee style slippers which are wonderful and expected these to be similar, which they are not.
Service rating : Easy and worry freeProduct: I tried it when I was cruising with P & O and liked it very much
Service rating : very good serviceProduct: very happy with our product thankyou look forward too seeing you catalogue thankyou
Service rating : Quick and easy to use online service. Kept informed and delivery made exactly as stated.Product: Bought for granddaughter and really pleased with the design and weight
Service rating : Packing great and delivery timely.Product: Once again the quality of the product surpasses other equivalents.
Service rating : I phoned to request a free returns label as the coat is not wearable and was refusedProduct: Terrible! This coat is so itchy that I can't wear it! Not great service from White Company when I contacted them to return it. It is also very lightweight and over priced for what it is.
Service rating : I resorted to telephone ordering as the website wouldn't recognise the free P&P code. Very helpful staff on the telephone and the parcel came very quickly.Product: A little bigger than the previous medium waffle slippers I've bought in the past
Service rating : Very fast service.Product: Robe is very comfortable and soft.
Service rating : Everyone I spoke to was charming but the order went completely wrong. I ordered the shirt on Tuesday 5th Sept., paying for next day delivery. It didn't arrive on Wednesday so I rang up first thing on Thursday. They gave many apologies, the order had got lost in the system and promised it to me on the Friday, crediting the delivery charge. It didn't arrive on Friday, Saturday was my daughter's wedding so I didn't ring till Sunday morning. The girl said she would look into it and ring me back. I said we were having a party so to leave a message but when she did ring back she just said to call her, no details of what had happened to the order. By the time I could ring back there was no answer. Finally, on Monday I spoke to a chap who promised he would get the shirt delivered on Tuesday and Hallelujah it arrived. However, it was a present for my daughter's birthday which was on the Monday and so very disappointing and frustrating as it took so many calls to get it right. I have never had a difficulty of any sort with the White Company in the past. Victoria Furber.Product: I gave it to my daughter and I think she likes it but I haven't seen it as there was such a muddle with the order.
Service rating : I opted for pick and collect. When I went to pick the parcel up I was told that it wasn't there. I was given a number to the delivery company but it didn't answer. I then called the White Company directly and received really good service from the lady who answered the phone. She sorted it all out and changed the delivery to come to my home address. She deserves excellent marks and the poor rating goes to the delivery company and particularly their lack of communication about the parcel.Product: It looks lovely! It's a birthday present to my teenage daughter. I know she will love it. Mark 'good' as she has not started to use it yet.
Service rating : As always, beautifully packaged and very prompt arrival.Product: Beautiful sleeping bag and excellent quality for my grandson to snuggle up in!
Service rating : Easy, quick and always packed well.Product: Lovely and soft, washes well and goes straight from the dryer to linen cupboard. And looks perfect on our new bed.
Service rating : Swift deliveryProduct: Gorgeous dress. Although it would be nice to see some dresses with low waist seams
Not impressed that do not offer free postal return service. Unfortunately the bedspread I purchased is not suitable but we live 60 miles from nearest store. I will not order from website again because of this
Service rating : Very good - only problem was ordering online and part paying with multiple vouchers. I didn't realise I had to enter one at a time, but eventually I sorted it.Product: Very good product. Excellent fit, very comfortable and easy to wear.
Service rating : SPEEDY SERVICEProduct: GOOD PRODUCT
Service rating : The goods were speedily delivered and more than surpassed my expectations. They are just lovely.Product: I bought two pairs of trousers. The cut and fit are brilliant. The fabrics are amazing. I expected to send one of them back as I struggle to find a good fit but I'm keeping both of these
Service rating : Quick and easy to use!Product: Lovely quality22-Sep-2017Easy to use and beautifully presented
My package arrived on time
Service rating : Delivered on time, product quality excellent.Product: Quality excellent. Value for money.
Service rating : Great service. Quick delivery.Product: I love it, It's an amazing and beautiful smell, and I was reading other comments that it is difficult to open the bottle, but I didn't have that problem. Definitely, I will be ordering again. Thank you!
Service rating : Easy website, quick deliveryProduct: Bought as a present for new parents so only have the picture as a guide. Looks very pretty
Had to contact customer services, call centre seems to have been shipped abroad resulting in a rather confusing conversation in which I was told one thing over the phone and then another by email - disappointing White Company - not what I expect of your service