The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 92742 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
5 Hour(s) ago

My Best Friend Dungarees

Service
Product

Service rating : Delivery not quite as quick as expected but I believe there was a weekend in between
Product: This was a gift and very much appreciated by the recipient

No Comment
8 Hour(s) ago

Seychelles Diffuser

Service
Product

Service rating : Love the discount and free delivery codes mailed to me!
Product: Great item!

No Comment
8 Hour(s) ago

Racecar Motif Jumper (1-6yrs)

  • Customer also reviewed:
  • London Stripe Pyjamas 2 Pack (1-6yrs)
  • London Bus Tank Top (1-6yrs)
  • etc.
Service
Product

Excellent as usual from the customer service department to the clothes!!

No Comment
11 Hour(s) ago

White Lavender Luxury Set

Service
Product

Service rating : Very pleased with service
Product: Happy with it

No Comment
12 Hour(s) ago

Fine Wooden Frame 8 x8”

  • Customer also reviewed:
  • Kubu Umbrella Stand
Service
Product

Service rating : Very serious and reliable service
Product: Elegant and stylish

No Comment
13 Hour(s) ago

Cashmere Zip Up Hoodie

  • Customer also reviewed:
  • Long Sleeve Jersey Shirt
Service
Product

Service rating : Fine
Product: Fine

No Comment
15 Hour(s) ago

Breton Colour Block Stripe T-shirt

Service
Product

Service rating : Quick & efficient as always.
Product: Super quality easy to wear as smart or casual.

No Comment
15 Hour(s) ago

Verveine Luxury Gift Set

  • Customer also reviewed:
  • Verveine Hand & Nail Cream
Service
Product

Service rating : Order placed on Monday 5th stating 3 day delivery. Confirmation email received as expected but no mention of delay. Expected delivery day Thursday came & went still heard nothing. Still nothing Friday so I telephoned customer services Friday afternoon when they confirmed they knew about delay but hadn't bothered to advise me. She also claimed an email confirming despatch had been sent to me already on Friday 9th confirming despatch I received this confirmation at 21.15 hours after my call. My order was a birthday gift & had you kept me informed & dealt with my call in an honest way it would not have been so annoying.
Product: Purchased as a gift beautifully packaged and refreshing fragrance which my mum was delighted with although poor service & lengthy delivery meant it was late for her birthday.

Read more
No Comment
16 Hour(s) ago

Easy-Care Cotton Fitted Sheet

  • Customer also reviewed:
  • 200TC Egyptian Cotton Fitted Sheet
  • Monmouth Stripe Fitted Sheet
Service
Product

Purchasing process was easy and communication thereafter good. But I have received far too many emails since and consequently unsubscribed.

No Comment
16 Hour(s) ago

Symons St. Diffuser

  • Customer also reviewed:
  • Fine Fragrance Diffuser Tray
  • Fine Easel Frame 5x7"
  • etc.
Service
Product

Service rating : Na
Product: Long lasting smell

No Comment
17 Hour(s) ago

Lacquer Dressing Table Trays - Set of 3

  • Customer also reviewed:
  • Lacquer Tissue Box Cover
Service
Product

Service rating : Staff always polite and extremly helpful.
Product: The look and the style.

No Comment
18 Hour(s) ago

Hooded Velour Robe

Service
Product

Asked for next day delivery and was not told clearly that the weekend was not included - in 2016 that is ridiculous when you compete against Amazon. So put me right off the white company

No Comment
18 Hour(s) ago

My Best Friend Dungarees

  • Customer also reviewed:
  • Sparkle Spot Dress With Bodysuit
  • Swan Family Motif Jumper
  • etc.
Service
Product

Service rating : Easy to place the order and uses a great courier service.
Product: Great quality, perfect for crawling!

No Comment
18 Hour(s) ago

Autumn Diffuser

  • Customer also reviewed:
  • Do Small Things Grey Heart Shopper
Service
Product

Service rating : Very good came in 5 days
Product: Nothing to change smells lovely looks great on my bookcase

No Comment
19 Hour(s) ago

Monmouth Stripe Duvet Cover

  • Customer also reviewed:
  • Monmouth Oxford Pillowcase - Single
Service
Product

Service rating : I did not receive information that the goods were en route. On telephoning to enquire, I was given a long (but very courteous) spiel about an IT problem and advised that I might wait up to a week. In the event, the goods arrived pretty much on time.
Product: The goods arrived fairly promptly and appear to be satisfactory.

Read more
No Comment
19 Hour(s) ago

Lace Dress

  • Customer also reviewed:
  • Eyelash Trim Linen Dress
  • Long Jersey Skirt
Service
Product

I placed my order on a Monday but the items weren't delivered until Saturday, too late for me to take with me on holiday!!

No Comment
19 Hour(s) ago

Cats Eye Sunglasses Black,One Size

Service
Product

Service rating : Always have good service
Product: Lovely fitting sunglasses

No Comment
19 Hour(s) ago

Star Dress & Leggings Set (1-6yrs)

Service
Product

Service rating : Easy website to order from. Prompt delivery and well packaged
Product: This was bought as a gift and, although I haven't seen a photo of the little girl wearing the set yet, the Mum is delighted with it.

No Comment
19 Hour(s) ago

European Down Pillow

  • Customer also reviewed:
  • White Duck Feather and Down Duvet 13.5 Tog
  • 300TC Egyptian Cotton Housewife Pillowcase
  • etc.
Service
Product

Service rating : They are always very good, I never had a problem with their customer service.
Product: Soft, pleasant but it required a lot of airing to take out the strong odour.

No Comment
19 Hour(s) ago

Noir Large 3-Wick Candle

  • Customer also reviewed:
  • Noir Scent Diffuser
Service
Product

They didn't inform me that there was a problem with their dispatch department . I only found out when I rang to see where me order was . It was eventually dispatched thanks to a very helpful man. Some days later I received an email apologising for the delay and that my order was being dispatched that day. When I eventually was able to speak to somebody they said it hadn't been dispatched and they would cancel it but low and behold another parcel arrived two days later which I refused to accept. When I wrote an email about all of this to The Whute Company I just got a preformed response. Extremely disappointed in the company and their handling of their problems.

Read more
No Comment
20 Hour(s) ago

Burlington Cable Cover Large Square

  • Customer also reviewed:
  • Biarritz Duvet Cover
  • Super-Soft Ultra Wash Duvet
Service
Product

A huge amount of confusion due to "technical problems" warehouse etc. Order delayed and arrived after my guests gone home...!

No Comment
20 Hour(s) ago

Fur-lined Grosgrain Slippers

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : The items were a gift. They didn't arrive. After many attempts to try and speak to TWC, I finally got through and they agreed to resend them. And they still haven't arrived.
Product: They haven't arrived

No Comment
20 Hour(s) ago

Avignon Duvet Cover

  • Customer also reviewed:
  • Duck Feather Pad
Service
Product

Service rating : Easy to order. Delivery in 3 to 5 days by a reliable delivery service including Royal Mail. Important when you live in a rural area as we do. Some delivery companies struggle to find us!
Product: Pretty bed linen and good quality. Ideal for a guest bedroom.

No Comment
30 Hour(s) ago

Chunky back detail rib cardi

  • Customer also reviewed:
  • Fresh Fig Hand & Nail Cream
  • HYDRO COTTON RIB B/TWL
  • etc.
Service
Product

Service rating : Money taken and no goods received. This company is a disaster
Product: Although £248 taken from my account 4 weeks ago no goods received

No Comment
31 Hour(s) ago

MEDIUM SILVER BASHFUL BUNNY

Service
Product

The products I purchased didn't arrive on time
Waiting on hold on customer care line for hours at a time.
No response from email sent after 2 weeks.
Promises of products arriving when again they didn't.
More wasted time waiting on hold.
Half the products arrive.
More chasing.
All arrive after 2 weeks and about 4 hours in total on the phone at my cost.
A week later, a duplicate order arrives at my cost!
More time on the phone and now I have to return that product in order to claim a refund!

Read more
No Comment
31 Hour(s) ago

Loft Pendant

Service
Product

Service rating : Good service
Product: Love the boots just what I wanted

No Comment
32 Hour(s) ago

Burton - Glass & Wood Pendant

Service
Product

Service rating : Submitted a query to customer service and they never answered me - not what I expected.
Product: Pendant is lovely but hard to hang and difficult to centre glass on the pendant.

No Comment
32 Hour(s) ago

Sleeveless Silk Blouse

  • Customer also reviewed:
  • Ombre Print Silk Blouse
Service
Product

Service rating : Very good, as usual
Product: The size was too small... In comparison with other products I have from the brand of the same size

No Comment
33 Hour(s) ago

Brompton Boyfriend Jeans

Service
Product

Service rating : Easy on line purchase and prompt delivery.
Product: Beautiful fabric and colour but did not fit well so sadly returned.

No Comment
35 Hour(s) ago

Soft Cotton Scoop Neck T-Shirt

  • Customer also reviewed:
  • Essential Cashmere Wrist Warmers
  • Wide Neck Top
  • etc.
Service
Product

Usually excellent.... But currently placed an order on sept 16 th for to take on my hols tomorrow..... Still awaiting delivery. It says awaiting dispatch I don't know what that means...when I tried to track it.... Order number 35664522.

No Comment
37 Hour(s) ago

Blanc Scent Diffuser

Service
Product

Service rating : I received an email informing me the product was ready for collection from the destination of my choice. But it wasn't, it was hundreds of miles away at the other end of the country. Took ages to get through to an operator, but it was sorted out once I did. My first experience of shopping with you. Not very good!
Product: A good product, but I was expecting it to be due to the cost

Read more
No Comment
40 Hour(s) ago

Seychelles Body Lotion

Service
Product

Service rating : Efficient, polite, courteous and personal. I felt valued.
Product: Lovely quality moisturiser, light but long-lasting, nice scent - I don't get Seychelles from it though! To me this should be coconut, sand, salt - these aren't prevelent here to me. I wish I was better able to identify notes I do get, but it just doesnt have that mix of exotic sun for me. It is still a lovely product though, next time I'm in London I'm totally allowing myself time to spend in one of these stores!

Read more
No Comment
41 Hour(s) ago

200TC Egyptian Cotton Housewife Pillowcase Set

  • Customer also reviewed:
  • 200TC Egyptian Cotton Flat Sheet Set
Service
Product

Quick delivery and well packaged.

No Comment
41 Hour(s) ago

Winter Candle

Service
Product

Service rating : wel it was difficult to get any idea if or when i should get my candles,and some times it is hard to place a order because you don't recognize my account ,so i do get frustrated at times .But i do pursefier because i love the products .the tracking system did not help me at all .And it took nearly a week to receive ,what was a long time i taught ,because a did get a parcel from the states in1,5 day ! Now do i behave like a spoilt brat !! Greetings Anneke Boks
Product: love the candle

Read more
No Comment
41 Hour(s) ago

Autumn Diffuser

Service
Product

Service rating : Previously excellent delivery service but this time let down but poor communication on when and where parcel was ready for collection
Product: If sam as previous diffuser will be very happy

No Comment
43 Hour(s) ago

Detail Front Jersey Shirt

Service
Product

Service rating : Always first class
Product: Love the feel of the fabric but would have preferred a little more shaping at the waist ... But a great shirt for work.

No Comment
43 Hour(s) ago

Somerton Duvet Cover

  • Customer also reviewed:
  • Somerton Fitted Sheet
Service
Product

I have never received these items. Have tried to phone at great expense from Capetown. Nobody answers. I have sent an e mail too asking for you to phone me. The items were returned to you and I don't know why. I have paid. I am left confused and unable to get answers. PLEASE COULD You Contact me and help me sort this out.

Read more
No Comment
43 Hour(s) ago

White Lavender Diffuser Refill

  • Customer also reviewed:
  • White Lavender Body Lotion
  • Dome Tealight Holder - Small
Service
Product

Service rating : Prompt delivery as always
Product: Nice to be able to buy refills now

No Comment
43 Hour(s) ago

Essential Double Layer T-Shirt

Service
Product

Service rating : The 2 shirts arrived quickly and the one that didn't fit was refunded quickly. Great service.
Product: I used to get the essential long sleeved tee shirt in 100% cotton. I can't get them anymore,could you let me know if you do?

No Comment
43 Hour(s) ago

Verveine Hand & Nail Cream

Service
Product

Service rating : Had a coupon that offered discount plus free delivery but I used the email voucher you sent me instead....big mistake.....had to pay £5 for delivery!
Product: Very disappointed that the two hand creams I purchased as presents weren't in boxes like they are in store.

No Comment
43 Hour(s) ago

Lime & Bay Diffuser Refill

Service
Product

Service rating : I was disappointed in the telephone service I received as the phone was put down on me without me finishing the conversation and also when I rang back up the next person on the phone asked me security questions which the first Lady did not.
Product: I had a full refund on the product as it was late for a birthday present.

Read more
No Comment
44 Hour(s) ago

Noir Eau de Toilette - 30ml

Service
Product

Service rating : Fast
Product: Size and scent

No Comment
44 Hour(s) ago

Long Sleeve Tutu Dress

Service
Product

Service rating : Often use The White Company for my grandaughters clothes.Excellent service.
Product: This dress is beautiful,& wouldn't change anything.

No Comment
44 Hour(s) ago

Cashmere Bed Socks

Service
Product

"Express" shiping took 5 days for it to arrive, late for my sisters birthday

No Comment
44 Hour(s) ago

Mother Of Pearl Mini Hinged Box

Service
Product

Service rating : Very friendly and helpful when I phoned. Quick delivery. Beautifully packaged with care.
Product: Love this, quality item. Just the right size to put a bracelet in to make a perfect present for my Daughter in law's 30th birthday.

No Comment
44 Hour(s) ago

Santorini Oxford Pillowcase

  • Customer also reviewed:
  • Adeline Duvet Cover
  • Adeline Oxford Pillowcase
  • etc.
Service
Product

Service rating : Totally efficient. Beautifully packed and arrived a few days after ordering.
Product: This a gift to a regular purchaser from The White Co.

No Comment
44 Hour(s) ago

Verveine Scent Diffuser

Service
Product

Service rating : Website easy and delivery very good
Product: Beautiful

No Comment
45 Hour(s) ago

Lime & Bay Diffuser

Service
Product

Delivery took to long, no communication to advise dispatch or tracking info, poor service for a high end company.

No Comment
45 Hour(s) ago

Leather Biker Jacket

Service
Product

Service rating : Service great as ever.
Product: Beautifully soft and well made... unfortunately did not fit me as I have a slim build with wide shoulders and to fit my shoulders meant the rest of the jacket was far too large.

No Comment
45 Hour(s) ago

Monkey Comforter

Service
Product

Postage with collect+ was all done wrong, wrong codes, wrong address etc.

No Comment
45 Hour(s) ago

Spiral Indy Cot Toy

Service
Product

Service rating : The order was duplicated.
Product: Not the quality I expect.

No Comment
45 Hour(s) ago

Colour Block Ribbed Scarf

  • Customer also reviewed:
  • Essential Cashmere Hat
Service
Product

Service rating : Quick service, arrived when said it would.
Product: Lovely and soft, looked like picture, love the colours.

No Comment
23-Sep

Chalk Pink Dot Print Cot Bed Linen Set

Service
Product

Service rating : Arrived when expected. Well packaged.
Product: The pillow case needs to be slightly bigger as I can't use it with any of our pillows. Pretty print and good quality cotton.

No Comment
23-Sep

Hydrocotton Baby Robe

Service
Product

Quick delivery

No Comment
23-Sep

Edge Stripe Sleeveless Cardigan

Service
Product
Latest
Service
Product

Very fast and efficient delivery

23-Sep-2016
Excellent

Read more
No Comment
23-Sep

Cashmere Rib Front Cardigan

Service
Product

Service rating : As usual
Product: Birthday present not yet given

No Comment
23-Sep

Mustique Bath and Shower Gel

Service
Product

Service rating : When I returned the bottle of shower gel (see below) to the Edinburgh store, they were extremely helpful and a replacement arrived by Hermes courier within a few days. Service was terrific and I hope the new bottle of shower gel is as successful as all the others I've had in the past.
Product: I bought a bottle of Mystique bath and shower gel in the summer sale as it is, sadly, no longer available throughout the year. After using it for 2 or 3 weeks, I noticed that the clear gel turned a yellowish colour and no longer smelled of the fragrance. I presume that it was very old stock that had been sent out for the summer sale and some sort of chemical breakdown took place.

Read more
No Comment
23-Sep

Carafe & Stacking Tumblers

Service
Product

Service rating : Easy website to use, prompt delivery
Product: Does what it says, but I wish you still made the carafe with the single glass that goes over the top of the carafe - it stops the dust etc. getting in which the stacking carafe doesn't do.

No Comment
23-Sep

Biarritz Flat Sheet

Service
Product

Service rating : Service was fast and efficient
Product: The sheets are lovely fabric and I'm hoping they will last for years

No Comment
23-Sep

Silver Stripe Sweatshirt

  • Customer also reviewed:
  • Flowers Diffuser
  • Flowers Bath Foam Decanter
  • etc.
Service
Product

Service rating : White Company is the only online company that I buy from that does not offer free returns. Luckily there were none this time but could put me off in future.
Product: Attractive subtle stripe

No Comment
23-Sep

Grand Prix Pyjamas (1-6yrs)

  • Customer also reviewed:
  • Boys’ Stripe Pyjamas 2 pack (1-6yrs)
  • Wild West Jersey Pyjamas (1-6yrs)
Service
Product

Service rating : No info on item returned
Product: Wrong size sent- not yet replaced

No Comment
23-Sep

Seychelles Bath & Body Gift Set

  • Customer also reviewed:
  • White Lavender Bath & Body Gift Set
  • Verveine Bath & Body Gift Set
Service
Product

good prompt service

No Comment
23-Sep

Flowers Hand Wash

Service
Product

Failed to meet promised delivery date. Customer services gave misleading information about when the item would be delivered.

No Comment
23-Sep

Essential Long Sleeve T-Shirt

Service
Product

Service rating : When I returned my item, I wanted to xchange for a bigger size as I liked the T shirt but it was too small. This option was not available. I wrote on the return form in two places that I wanted an exchange but this was not acted on in any way. I am disappointed, as I wanted the T shirt but did not want the hassle of buying the item again in a larger size. Why do you not offer an exchange like other companies?
Product: Lovely item but too small. Had to return it, see above.

Read more
No Comment
23-Sep

Max Check Flannel Pull-Ons (4-12yrs)

  • Customer also reviewed:
  • Cowboy Moccasin Slipper
  • Henley T-Shirt (4-12yrs)
  • etc.
Service
Product

Service rating : Easy to order
Product: Very cool

No Comment
23-Sep

Classic Down Topper

Service
Product

Service rating : First class delivery and packaging.
Product: This has been on my wish list for years but couldn't justify spending that sort of money on what is a luxury. I bit the bullet and very pleased I did...its my guilty pleasure.

No Comment
23-Sep

Zip Detail Jersey Joggers

  • Customer also reviewed:
  • Essential Double Layer T-Shirt
Service
Product

Service rating : Always excellent service
Product: Bought these specifically for a long haul flight - been looking for something comfortable yet stylish for years .... these will be perfect - beautiful fit and look classy

No Comment
23-Sep

Detail Front Jersey Shirt

Service
Product

Overall, service from The White Company is fantastic, however, between the date I placed the order online and the date of receiving the shirt I found that the product was reduced by 30% online and in store. There was no indication on the website that a promotion of 30% reductions was about to take place otherwise I would have waited two days and saved a fair amount of money. It will make me wary of ordering again.

Read more
No Comment
23-Sep

Lime & Bay Signature Candle

Service
Product

Service rating : Lovely scented candle
Product: I like the offers , would love to try others

No Comment
23-Sep

Brushed Back Lounge Trousers

  • Customer also reviewed:
  • Seychelles Home Spray
Service
Product

Service rating : Always can rely on TWC service and packaging etc.
Product: My second pair of lovely soft comfortable lounge trousers. I am a 5' 2" and a size 12-14 and size 12 is a perfect fit. Smart enough to wear outside , pop to do an errand etc.

No Comment
23-Sep

Verveine Bath & Body Gift Set

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Normally your staff are excellent and bend over backwards to help BUT when problems with the website or Black Friday, the people I contacted were out of their depth, but not their fault. Problems sorted eventually to my complete satisfaction.
Product: Sent for a gift and have not had feed-back yet.

Read more
No Comment
23-Sep

Blurred Herringbone Coat

Service
Product

Service rating : For some reason I had several problems with this order, however I am still giving a good rating due to the quality and responsiveness of the customer service personnel I spoke to.
Product: Lovely quality coat - although not right for me. I returned this item because (as someone who is petite in height) the coat was not the right shape for me and was not very flattering.

Read more
No Comment
23-Sep

Wide Neck Top

Service
Product

Service rating : As below
Product: The packaging was more than was required

No Comment
23-Sep

Classic Convertible Bunk Bed

  • Customer also reviewed:
  • Cheshire Hypnos Mattress
Service
Product

Service rating : I would expect the white company to assemble the bunk bed once it had been delivered, even ikea gives you the option to pay for that extra service.
Product: I am missing 2 screws, emailed customer services 3 days ago and still waiting to hear back.

No Comment
23-Sep

Cat Motif Stripe Jumper

  • Customer also reviewed:
  • Striped Knit Hoodie
Service
Product

Service rating : No problems
Product: Good quality

No Comment
23-Sep

Classic Double Border Hand Towel

  • Customer also reviewed:
  • Classic Double Border Bath Sheet
Service
Product

Unfortunately, when typing in the order 4 Sept., I put 8 in the address when it should have been 9. The original delivery was then returned to the White Company. That's when the problem began. I contacted customer services to arrange redelivery to the correct address. This was actioned but again sent to No. 8. !!!
This parcel was again returned. The order was eventually delivered 21 Sept.
In addition, I spent a total of 45 minutes on 4 separate calls from France before Customer Services answered.

Read more
No Comment
23-Sep

Longline Sheepskin Gilet

Service
Product

Service rating : Helpful customer service
Product: Disappointed with quality and fit. Returned.

No Comment
23-Sep

Turn Up Trouser

Service
Product

Service rating : I was in the Cabot Circus, Bristol shop and reeived beyond the call of duty service from 2 lady staff in particular - they were both a credit to your company
Product: Extremely comfortable adn well designed trousers made of a very high quality fabric

No Comment
23-Sep

Western Jeans Boots

Service
Product

Service rating : Very easy no hassle purchase.
Product: Love them.

No Comment
23-Sep

Cashmere Swing Jumper

Service
Product

Service rating : Sent incorrect item. By the time a return label arrived the item had sold out. Had to travel many miles to a shop to eventually buy it. Unhelpful on the telephone and had to e mail to actually get the returns label sent.
Product: Bought as a gift.

No Comment
23-Sep

Unisex White Classic Robe

Service
Product

Service rating : Great,y to use website
Product: Excellent Robe, 2nd purchased, very comfortable

No Comment
23-Sep

Seychelles Diffuser

  • Customer also reviewed:
  • Seychelles Coconut Body Oil
Service
Product

Service rating : All ok
Product: Smells lovely and lasting

No Comment
23-Sep

Seychelles Diffuser

  • Customer also reviewed:
  • Seychelles Large Candle
  • Seychelles Diffuser Refill
Service
Product

Packaged well. Arrived on time
Excellent products

No Comment
23-Sep

Seychelles Diffuser

Service
Product

Service rating : Very efficient
Product: Lovely product

No Comment
23-Sep

Cassis Scent Diffuser

  • Customer also reviewed:
  • Autumn Diffuser
Service
Product

Service rating : Fast
Product: Love the smell

No Comment
23-Sep

Herringbone Pyjamas With Bag

  • Customer also reviewed:
  • Jersey Piped Pyjamas Set
Service
Product

Had to ring from France as website not working properly. Order taken promptly and efficiently.

No Comment
23-Sep

Wild Mint Signature Candle

  • Customer also reviewed:
  • Wild Mint Diffuser
  • Wild Sage Hand Wash
Service
Product

The website wouldn't let me use PayPal i emailed customer services to inform them

No Comment
23-Sep

Loose Racer Back Top

  • Customer also reviewed:
  • 2016 Little White Dated Bear
  • Ultimate Dip Dye Paddle Board
  • etc.
Service
Product

Service rating : Good service and kept me up to date
Product: As described

No Comment
22-Sep

Aysmmetric Hem Jumper

Service
Product

Service rating : Quick delivery nicely packed
Product: Nice an soft fits well

No Comment
22-Sep

Junior London Stripe Pyjamas 2 Pack (6-12yrs)

Service
Product

Unable to resolve our query. Poor communication. My wife's account is still unusable. As frequent customers , thus has been pretty poor and very frustrating.

No Comment
22-Sep

Isabella Floral Flannel Pyjamas

  • Customer also reviewed:
  • Star Flannel Sleepsuit
  • Sleepsuit Stocking Gift Set
  • etc.
Service
Product

champion

No Comment
22-Sep

Blossom Pyjamas

  • Customer also reviewed:
  • Blossom Frill Sleepsuit
  • Embroidered Blossom Sleepsuit & Hat Set
Service
Product

Very very good service from ordering to delivery will shop with them again well done

No Comment
22-Sep

Bear Ears Baby Robe

  • Customer also reviewed:
  • Mustique Bath & Shower Gel
  • Fresh Fig Hand Wash
Service
Product

Service rating : i have only placed 2 orders with White Company- the first, the item was out of stock but no one bothered to tell me. i only found out when i called to inquire where it was a month later. the second, half the order arrived. Again i called to enquire and was told, they "forgot" and would send out now
Product: not arrived - it was only when i called to inquire where it was a month later that they told me they forgot to send it and would send out

Read more
No Comment
22-Sep

Flowers Body Lotion

Service
Product

I had a problem with the website but when I phoned the order was dealt with extremely efficiently

No Comment
22-Sep

Bathroom Ladder Shelf

  • Customer also reviewed:
  • Bathroom Towel Rail
  • Newcombe Ceramic Rectangular Container
  • etc.
Service
Product

Service rating : I ordered 5 small items & 2 items of furniture at 19.45 on a Sunday evening as I was going away Monday for 3 days so thought they'd prob arrive Thursday when I was back. The 5 smaller items arrived at 8.30 next day! Super quick! Will defo use again, ideal for any last minute gifts you need in a rush. The 2 larger items were with a neighbour when I got back on Wednesday. Amazing service.
Product: Lovely item, seen loads cheaper but this looks top quality, very happy

Read more
No Comment
22-Sep

London Marching Band Pyjamas

  • Customer also reviewed:
  • London Socks 3 Pack
  • Boys' London Mittens
  • etc.
Service
Product

Service rating : Brilliant
Product: Good quality

No Comment
22-Sep

Cashmere V-Neck Curved Hem Jumper

  • Customer also reviewed:
  • Notch Neck Hoodie
Service
Product

Friendly helpful Customer Service

No Comment
22-Sep

Mixed Lace Nightie

Service
Product

Service rating : Arrived on time, perfectly packaged.
Product: Beautiful garment, so comfortable and feminine. Thank you

No Comment
22-Sep

Luxury Quilted Mattress Protectors

Service
Product

Service rating : Speedy delivery .
Product: Excellent quality product. Just what I was looking for.

No Comment
22-Sep

Lancaster Duvet Cover

Service
Product

Service rating : I have never received the product.
Product: I would like to ask for a refund as the product has never reached my house.

No Comment