The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 106792 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
39 Minute(s) ago

Floral Flannel Pyjama Set

  • Customer also reviewed:
  • Short Lightweight Velour Robe
Service
Product

Service rating : I have been disappointed by White company's decision in relation to clothing to offer size 16 as the largest size for many items. I have complained in the past that their policy of offering discounts to their regular customers tied to the size of the bill for the order, when at the same time it is usually possible to find discount offers which are frequently higher and have no such restriction. Being a VIP has a cost!
Product: Their pyjamas when on sale are an excellent well made bargain.

Read more
No Comment
52 Minute(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Very helpful contact who listened and provided replace product with no quibble. Has renewed my faith in The White Company products and service. Thank you it's really appreciated.
Product: Washes beautifully, feels good and very absorbent.

No Comment
1 Hour(s) ago

Drapey Wide Leg Trousers

  • Customer also reviewed:
  • Brushed Split Hem Dress
Service
Product

Service rating : See below. One of the items very poor quality and very difficult returns procedure. I can't work out how to return things, it won't let me print the returns label without putting in a zip code (for USA) - I live in the UK so not applicable.
Product: So very disappointed with this item. Significant difference between image and item. They look cheap, elasticated waistband...remind me of very cheap yoga trousers/pyjama bottoms. Very poor quality.

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No Comment
1 Hour(s) ago

Marble Toothbrush Holder

Service
Product

Service rating : Fast delivery and item very well packed. Item originally out of stock when initial order placed but impressed that the order was fulfilled when stock was available without me having to re-order.
Product: Beautiful product which perfectly matched the other items I have in the range. The fact that I have shopped at the White Company many times and have never returned an item is testament to the quality of the products.

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No Comment
1 Hour(s) ago

Easy-Care Cotton Duvet Cover

  • Customer also reviewed:
  • Easy-Care Cotton Housewife Pillowcase
Service
Product

Service rating : easy to order on line and was able to apply my discount code
Product: I've bought this linen before . It's great quality it washes and irons really well . It's better than some expensive ones I've purchased in the past

No Comment
2 Hour(s) ago

Little Warrior Bear Comforter

  • Customer also reviewed:
  • Winter Signature Candle
Service
Product

Service rating : Easy to order excellent service speedy delivery
Product: I did think the best would have been a little larger but it was extremely good value.

No Comment
3 Hour(s) ago

Seychelles Signature Candle

  • Customer also reviewed:
  • Spa Candle Lid
Service
Product

Service rating : Great service
Product: Beautiful scent! Scents the whole of our flat!

No Comment
3 Hour(s) ago

Verveine Large Candle

  • Customer also reviewed:
  • Verveine Diffuser Refill
  • Verveine Luxury Gift Set
  • etc.
Service
Product

Service rating : Turned up so wuickly and everything wrapped and safe. Really pleased
Product: It was a present. My partner loves verveine. We got a discount so I was also pleased. Although it is expensive gor the large candle

No Comment
3 Hour(s) ago

Hydrocotton Towels

Service
Product

Service rating : It was easy to order through the website and the items arrived on time
Product: Lovely soft good quality towels

No Comment
3 Hour(s) ago

Classic Leather Tassel Key Ring

  • Customer also reviewed:
  • Suede Tassel Key Ring
Service
Product

Service rating : Super quality products and great customer service
Product: It's huge but gorgeous

No Comment
3 Hour(s) ago

Pram Toy

Service
Product

Service rating : Fast delivery - no problems
Product: Very soft and simplistic. Just my style!

No Comment
3 Hour(s) ago

Baby Elephant Hooded Towel

  • Customer also reviewed:
  • Flowers Bathroom Set
  • Fine Silver Photo Frame 3 x 3”
Service
Product

Service rating : See comments below
Product: This was a gift would be good to be able to send as a gift without spending another £5 on gift wrapping

No Comment
3 Hour(s) ago

Avignon Housewife Pillowcase

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Could not get better.

No Comment
4 Hour(s) ago

Fine Silver Frame 8 x10”

Service
Product

Service rating : Beautifully packaged and delivered very quickly.
Product: Beautiful frame. Excellent quality.

No Comment
4 Hour(s) ago

Spa Restore Luxury Hand & Body Balm

  • Customer also reviewed:
  • Spa Restore Gentle Hand & Body Wash
  • Spa Candle Lid
  • etc.
Service
Product

Very helpful staff.

No Comment
4 Hour(s) ago

Carlton Glass Framed Dressing Table Mirror

Service
Product

For an item that said it was in stock on line it did not say to expect at least a week before delivery. Very unimpressed with delivery online service, complete opposite to the experience in any store where the staff are first class.

No Comment
5 Hour(s) ago

Mother of Pearl White Photo Frame 8x10"

  • Customer also reviewed:
  • Mother of Pearl White Photo Frame 5x7
  • Yoga Crop Roll Top Trousers
Service
Product

Service rating : Delivered when expected, packaging lovely
Product: Adding another to my collection

No Comment
5 Hour(s) ago

Short Cashmere Robe

  • Customer also reviewed:
  • Platinum Goose Down Topper
Service
Product

Service rating : Top
Product: Very good quality

No Comment
5 Hour(s) ago

Mini Diffusers Collection

Service
Product

Very helpful on the phone and very quick delivery of my order

No Comment
5 Hour(s) ago

Patch Pocket Cardigan

  • Customer also reviewed:
  • Christmas Pyjamas (1-12yrs)
  • Winter Bear Tank and T-Shirt Set (1-6yrs)
  • etc.
Service
Product

Service rating : Arrived very quickly.
Product: Bought in sale for later this year so good value and looks beautiful.

No Comment
6 Hour(s) ago

Long Back Detail Jumper

Service
Product

Service rating : Always good
Product: It's a shame it sheds so much. I didn't realise it was going to be fluffy from the pics (not ideal when wearing black clothes underneath or with small babies (always getting in their mouth!))

No Comment
6 Hour(s) ago

Heart & Stripe Wrap Footed Pyjamas

  • Customer also reviewed:
  • Sweet Pea Gypsy Pyjamas
  • Garden Fairy Pintuck Pyjamas
  • etc.
Service
Product

Service rating : Very quick
Product: Very quick

No Comment
11 Hour(s) ago

Fine Fragrance Large 3-wick Candle Lid*

  • Customer also reviewed:
  • Blanc 3 Wick Candle
Service
Product

Service rating : Firstly I adore The White Company so this might be biased. Nonetheless I shall proceed. I have been a customer for many years now but this was my first online order. I had recently purchased the large blanc 3 wick candle in store as we both love the scent. I decided to order another online and also ordered two candle lids. As there are two different sizes for the 3 wick versions I called a store to check which one I required and was helped out instantly. The order arrived an upon opening my order found the candle in perfect condition. Unfortunately both candle lids were marked and pitted. I called customer services and spoke to a lovely lady who apologised on behalf of The White Company. She kindly reordered two more with a request to the warehouse to check the contents were not damaged before sending out. She also sent out a return label to return the damaged ones. I cannot praise my experience with customer services and staff in store enough. The quality of every item I own purchased from here is second to none, from a tiny bud vase to beautiful, comfortable and long lasting bedding. Not to mention the indulgent fragranced candles and the lids too. I must say completely worth spending a little more on top as it really is the crowning glory to an already beautiful candle. Which again smells amazing!! Not only do they look great but they keep the dust off the wax as well as for extinguishing. I would also recommend that after the first and use when it comes to lighting it again remove the lid and hold the candle upside down over a waste bin and remove the 'mushrooms' from the wicks with tissue or kitchen paper. This will keep the wax cleaner.
Product: The perfect finishing touch. Beautiful and practical. 10/10

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No Comment
15 Hour(s) ago

Salcombe Stripe Towel

  • Customer also reviewed:
  • Salcombe Stripe Bath Mat
Service
Product

Service rating : Great communication, arrived on time, well packaged
Product: excellent quality

No Comment
17 Hour(s) ago

Goose Down Surround Pillow

Service
Product

Service rating : ordered via phone in store as sold out online - great service
Product: nice product but existing pillow covers are a bit tight so will need to replace those also as previously different style of filling

No Comment
21 Hour(s) ago

Medium Snowy Penguin

  • Customer also reviewed:
  • Gift box
Service
Product

Very happy with the service as usual

No Comment
22 Hour(s) ago

200 Thread Count Egyptian Cotton Deep Fitted Sheet

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Flat Sheet
Service
Product

Service rating : very speedy delivery and beautifully packaged
Product: very good quality & feels lovely

No Comment
23 Hour(s) ago

Salcombe Stripe Towel

  • Customer also reviewed:
  • Salcombe Stripe Bath Mat
  • Mini Marcelle Toy
  • etc.
Service
Product

Service rating : I would rate excellent apart from the fact that order online for delivery to the store
Product: Great quality towel - feels more expensive than it is!

No Comment
25 Hour(s) ago

Flowers Diffuser

  • Customer also reviewed:
  • Lime & Bay Diffuser Refill
Service
Product

Service rating : Easy ordering. Arrived on time.
Product: Lovely fragrance, lasts quite a long time.

No Comment
25 Hour(s) ago

Lime & Bay Diffuser Refill

Service
Product

Very impressed

No Comment
26 Hour(s) ago

Star Velour Sleeping Bag 1.0 Tog

Service
Product

Service rating : Fast delivery.
Product: Lovely soft material. I like the zip being at the side so it's not scratching neck.

No Comment
27 Hour(s) ago

Easy-Care Cotton Oxford Pillowcase

  • Customer also reviewed:
  • Easy-Care Cotton Duvet Cover
Service
Product

Service rating : Very fast service, always a pleasure to buy from.
Product: Good size pillowcases and although not 100% cotton they are crisp and look to be of good quality.

No Comment
27 Hour(s) ago

Garden Fairy Bib - Pack of 2

  • Customer also reviewed:
  • Sparkle Ribbon Box - Set of 4
  • Kraft Ribbon Box - Set of 4
  • etc.
Service
Product

Fast delivery good communication

No Comment
28 Hour(s) ago

Super-Soft Ultra Wash Duvet

Service
Product

Service rating : Delivery was swift and I was kept informed of its progress.
Product: I'm delighted with my new duvet, which is the same TOG as the one I replaced, but lighter, warmer and also wider. Love it!

No Comment
29 Hour(s) ago

Cashmere Hoodie

Service
Product

Kieran in your customer service team was very helpful and sorted out the problem I had with online order so that I was able to collect my order the next day - thanks Kieran!

No Comment
29 Hour(s) ago

Unisex Hydrocotton Robe

Service
Product

Service rating : I find purchasing your articles very simple with very clear instructions
Product: Do not yet as its a present for my husbands birthday on 4th March.

No Comment
29 Hour(s) ago

Seychelles Bath & Shower Gel

Service
Product

Service rating : Prompt delivery and good packaging.
Product: Lovely smell, lathers well, lasts a very long time. A pleasure to use every morning.

No Comment
29 Hour(s) ago

Small Glass Storage

  • Customer also reviewed:
  • Pussy Willow Branches
Service
Product

Service rating : Everything from the quality of the items, packaging and delivery, the white company never fails in exceeding my expectations. I always know that what I buy from them will be good quality and something that is a little piece of luxury.
Product: I've brought similar glass storage items before from other stores but it's just never the same quality as white company. This jar looks beautiful in my bathroom. Brilliant thing is, it looks far more expensive than what I paid. Hats off to you again!

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No Comment
29 Hour(s) ago

Star Applique Stripe Pyjamas

Service
Product

Service rating : Great service
Product: Gorgeous PJ's great quality!

No Comment
29 Hour(s) ago

Memory Hollow Fibre Pillows

Service
Product

Service rating : Great service as usual!
Product: Pillow looks good. Great service from White Co which is why I always buy their bedding!

No Comment
30 Hour(s) ago

Night Candle No Colour,One Size

Service
Product
Latest
Service
Product

Service rating : Always very happy with the service .
One order not received but as soon as l reported this l received it next couple of days by special delivery.
Product: I love the smell and it lingers in the house for ages

24-Feb-2017
Good

24-Feb-2017
Good

Read more
No Comment
30 Hour(s) ago

Blanc 3 Wick Candle

Service
Product

Service rating : Service is cordial and fast. Thank you.
Product: love the candles

No Comment
30 Hour(s) ago

Snowy Penguin Hand & Finger Puppets

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : Super quick delivery and beautiful packaging
Product: Amazing!! Soft and beautiful

No Comment
30 Hour(s) ago

Reversible Cloud Blanket

  • Customer also reviewed:
  • Knitted Patchwork Baby Blanket - Grey
Service
Product

I selected option for "next day delivery" on Thursday 2 Feb in the evening but later received an email informing me the items i purchased wouldn't arrive until Monday. I needed the items for a baby shower on Saturday so I cancelled my order. The delivery was recalled back from the courier- however it is now 23 Feb and I still haven't had a refund!

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No Comment
30 Hour(s) ago

Jersey Shirt

  • Customer also reviewed:
  • Winter Diffuser
  • Reversible Star Baby Blanket
  • etc.
Service
Product

Service rating : Very efficient, quick delivery.
Product: Lovely, quality shirt. Just as you would expect from The White Company.

No Comment
31 Hour(s) ago

Easy-Care Cotton Fitted Sheet

Service
Product

Service rating : Received my goods in 2 days of placing my order. Quality packaging as well. This is excellent service.
Product: I've been buying these sheets for over 10 years now and they do not disappoint. Excellent quality for something that is used so often used.

No Comment
31 Hour(s) ago

Reversible Sheepskin Gilet

Service
Product

Service rating : Super fast postage.
Product: Great bargin from the sale, beautiful quality.

No Comment
31 Hour(s) ago

Star Velour Sleeping Bag 1.0 Tog

  • Customer also reviewed:
  • Baby Boys' London Sleeping Bag 2.5 Tog
  • Gift box
Service
Product

Service rating : False nail in packaging
Product: Lovely

No Comment
31 Hour(s) ago

Mustique Hand Wash

  • Customer also reviewed:
  • Mustique Hand & Nail Cream
  • Jersey Shirt
Service
Product

Service rating : Online order - efficient service
Product: Pleased mystique is back in stock

No Comment
32 Hour(s) ago

Cassis Signature Candle

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : quality products and services brilliant
Product: looks great.amazing scent last hours and hours

No Comment
35 Hour(s) ago

Satin-Edged Cellular Blanket

Service
Product

Service rating : Good communications and goods delivered speedily.
Product: Blanket exactly as described. Good quality and reasonably priced.

No Comment
37 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : Very good
Product: Appears to be of a good quality

No Comment
38 Hour(s) ago

Buckle Leather Ankle Boots

Service
Product

Service rating : They actually got to the house without them taking them somewhere else. So we didnt have to speak to the normally rude customer service people.
Product: They were really really hard to get on. So didn't try and get the other one on as I thought they were badly designed.

No Comment
39 Hour(s) ago

Textured Stitch Swing Jumper

  • Customer also reviewed:
  • Oversized Jersey Shirt
Service
Product

Arrived promptly and nicely packaged.

No Comment
40 Hour(s) ago

52 Aperture Year in Memories Photo Frame

  • Customer also reviewed:
  • Tall Glass Storage
Service
Product

Service rating : Ready for collection very quickly & kept up to date
Product: Loved the product

No Comment
41 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : faste delivery
Product: nice

No Comment
43 Hour(s) ago

200 Thread Count Egyptian Cotton Fitted Sheet

Service
Product

Service rating : Telephone sales staff most helpful and courteous
Product: Plain simple white sheet

No Comment
45 Hour(s) ago

London Bear Sleepsuit And Bib Set

  • Customer also reviewed:
  • London Comforter
  • Lace Trim Jersey Vest & Brief Set
Service
Product

My order arrived quickly to me abroad.

No Comment
45 Hour(s) ago

Breton Stripe Dress & Leggings Set

Service
Product

i ordered 1 item and received 2. This was because they didn't put my correct e-mail address down and i had to ring a numger of times asking them to confirm my order.Will not be ordering an item again.

No Comment
45 Hour(s) ago

Seychelles Bath & Body Gift Set

Service
Product

staff were pleasant and helpful

No Comment
45 Hour(s) ago

Bear Ears Fleece Romper

Service
Product

Service rating : Delivery and packaging was perfect
Product: Lovely quality.

No Comment
46 Hour(s) ago

Notch Neck Milano Cardigan

Service
Product

Order placed on a Friday/ Saturday and arrived a few days later.

No Comment
46 Hour(s) ago

Long Sleeve Jersey Shirt

Service
Product

Service rating : Arrived within 3 days of on line purchase
Product: Soft, fits well. I find there's no need to iron if hung up to dry straight after washing.

No Comment
46 Hour(s) ago

Little Warrior Bear Embroidered Sleepsuit

  • Customer also reviewed:
  • Little Warrior Bear Face Sleepsuit
  • Kimbo Embroidered Sleepsuit
  • etc.
Service
Product

Service rating : Had great experience with the service online as well as in store. Would definitely shop with The White Company again and highly recommend it.
Product: Really love the Little Warrior Bear series, and the sleepsuit is very comfy and cute!

No Comment
47 Hour(s) ago

Night EDT 100ml No Colour, One Size

Service
Product

I took my perfume in to store to ask for a replacement after the vaporiser had broken, the shop assistant was lovely and had the replacement sent to my home, very quickly

No Comment
23-Feb

London Blanket & Hat Set

  • Customer also reviewed:
  • Baby Boys' London Bus Footed Sleepsuit
  • Baby Boys' London Sleeping Bag 2.5 Tog
Service
Product

Service rating : Quality service. Delivered well within the stated delivery time. Every item was securely wrapped.
Product: Lovely items and beautifully wrapped.

No Comment
23-Feb

Hooded Velour Robe

Service
Product

Service rating : Item arrived quickly
Product: thought it would be a bit softer fir the money and more grey than pink (based on the catalogue picture)

No Comment
23-Feb

Essential Cashmere Scarf

  • Customer also reviewed:
  • Feather Pom Pom Ballet Slippers
  • Micro Stripe Jersey Lace Trim Nightie
Service
Product

Only one time I had bad service than it was your program mistake and I got 3 same cardigans, but I all other times it was everything very good.

No Comment
23-Feb

Monkey Comforter

  • Customer also reviewed:
  • Satin-Edged Cellular Blanket
  • Tiny Stripe Embroidered Sleepsuit
  • etc.
Service
Product

fast delivery and everything looks perfect

No Comment
23-Feb

Etta Blouse & Bloomer Set

  • Customer also reviewed:
  • Stripe Envelope Neck T-Shirt
  • Smocked Cord Pinny & Bodysuit Set
Service
Product

Service rating : Now able to use computer it really is one step.
Product: Pitched at the right ages for cute but well made.

No Comment
23-Feb

Crew Neck Button Side Jumper

Service
Product

Service rating : Delivery was ace quickly
Product: Fantastic jumper,however washed as per instructions and jumper is now completely ruined, shrank to the size of a Childs and the feel\look has completely gone. It's gone from soft to touch to a brillo pad on one wash, this has also happened on another top the exact same with shrinking,the best part of £250 wasted for one time wear clothing.

Read more
Thank you for your feedback. I'm sorry to hear how your crew neck button side jumper has washed, it's certainly not what we'd expect to happen. I've sent you an email with further details of what I can do to help you moving forward. I'll look forward to your response.

Chloé
23-Feb

Aldwych Scroll Deep Buttoned Bed

  • Customer also reviewed:
  • Silk Duvet
Service
Product

Service rating : The website said this bed was 'in stock' and that deliver would be in three weeks. After a month it didn't come, so I contact them. They were 'so sorry' for the confusion that apparently 'many' customers have and they don't know why the website is like that. Note...it hasn't changed since then. In short, they mislead customers about delivery times then, once you are committed, they do whatever they like. It took almost 3 months to receive my bed, not three weeks. I wouldn't purchase from White Company again.
Product: The bed is beautiful. What takes it from 5 star to 1 is the dreadful off-gassing. The smell is so toxic that it makes my eyes and nose burn and gives me a headache. My one attempt to sleep on it was aborted as extended exposure literally made me nauseous. I leave the bedroom door closed and the window open all day to air it out. I have had the bed for nearly a week and still can't sleep on it. I have never had an experience like this with any purchase I have made. I am now concerned that I may not even be able to use the bed. Poisoning customers is not good business.

Read more
No Comment
23-Feb

Linen V Neck Dress

Service
Product

Service rating : Always good and sensible packaging
Product: Was really pleased when I found this dress as I have been looking for a cool linen short sleeved dress. The material and colour are excellent However, the proportions of the dress don't work. The v neck is far too wide and deep. Unfortunately this has therefore gone back.

Read more
No Comment
23-Feb

Drapey Wide Leg Trousers

  • Customer also reviewed:
  • V Neck Pocket Jumper
Service
Product

Service rating : Very quick .
Product: Badly creased and poor quality

Read more
Thank you for your feedback. I'm sorry to hear you're unhappy with your recent purchase, you are welcome to return this to us within our 30 day returns policy for a full refund and I'll ensure your feedback is forwarded to our relevant team.

Chloé
23-Feb

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Super quick and efficient service
Product: Best quality towels I've had

No Comment
23-Feb

Limited Edition Large Winter Candle

  • Customer also reviewed:
  • Limited Edition Set of 2 Winter Votives
  • Winter Star Tealights - Set of 4
Service
Product

Service rating : Only because the large candle was broken. ( for the second time) you need to put more bubble wrap in box and pack it out with it so the items cannot move around. This most be costing the company money as I have had 2 broken at £60. I would say complaint handled very well.
Product: When not broken in transit

Read more
No Comment
23-Feb

Classic 6 Drawer Tallboy

Service
Product

Service rating : The website was easy to use and the delivery was when they said it was going to be.
Product: I am a regular customer of the White Company but this is the first time that I have purchased furniture. I was disappointed as when we unpacked the Tall boy once we had got it upstairs there was a crack in the wood. I have been busy as my son has just come out of hospital but this email prompted me to raise it. I can live with the crack I was just keen to buy more furniture from you as we have just moved house and this has put me off.

Read more
No Comment
23-Feb

Platinum Goose Down Topper

Service
Product

Service rating : The person I spoke to on the phone was very well informed, polite and helpful. The original product I was asking about wasn't available but she pointed me towards a similar one.
Product: Really high quality, soft and comfortable.

No Comment
23-Feb

Mini Diffusers Collection

Service
Product

Service rating : Fast prompt service
Product: Long distance smell

No Comment
23-Feb

Classic Toy Box

Service
Product

The discount vouchers are a con, described as covering almost everything, apparently except all furniture!

No Comment
23-Feb

Hydrocotton Towels

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
Service
Product

Just one disappointing fact that they give 15% off to VIPS (frequent shoppers) like myself but any random person can get 20% with magazines such as RHS. This does not seem fair to loyal customers like myself.

No Comment
23-Feb

Hooded Velour Robe

Service
Product

Service rating : Great service as usual. Quality product.
Product: Great service as usual. Quality product.

No Comment
23-Feb

Cashmere Colour Block Stripe Jumper

  • Customer also reviewed:
  • Seychelles Coconut Body Oil
  • Seychelles Body Lotion
Service
Product

Service rating : Nice packing
Product: Lovely

Read more
Thank you for your feedback. I'm sorry to hear this, when the coconut oil is cold It'll go into a solid form. I would recommend running the bottle under a warm tap and the solid oil should turn to liquid. If you experience any further problems please contact our Customer Services team on 0203 7589 222.

Chloé
23-Feb

Micro Stripe Jersey Lace Trim Pyjama Pull Ons

  • Customer also reviewed:
  • Micro stripe jersey lace trim Pyjama top
Service
Product

Service rating : always quality and products as seen in your pictures
Product: Everything !

No Comment
23-Feb

Monmouth Stripe Duvet Cover

Service
Product

Service rating : Very good service
Product: For the money I was very pleased

No Comment
23-Feb

2017 Dated Bear Comforter

  • Customer also reviewed:
  • Potting Shed Collared Sleepsuit
  • Gift box
Service
Product

Good

No Comment
23-Feb

Essential Short Sleeve T-Shirt

  • Customer also reviewed:
  • Eye Revive - Daily Brightening Eye Serum
  • Advanced Hydration - Skin-Perfecting Moisturiser
  • etc.
Service
Product

Service rating : lots of information, always in time, easy to communicate
Product: Best quality ever

No Comment
23-Feb

Viscose Shirt Dress

  • Customer also reviewed:
  • Cotton Slub V Neck T-shirt
Service
Product

Service rating : quick and easy
Product: perfect for summer

No Comment
23-Feb

Multi Rib Slash Neck Jumper

  • Customer also reviewed:
  • Cashmere Cable Detailed Jumper
Service
Product

Service rating : I usually shop in store as the staff are very helpful and friendly. On line service very prompt and beautifully packaged.
Product: Fun shape and lovely colour

No Comment
23-Feb

V Neck Pocket Jumper

  • Customer also reviewed:
  • Symons Skinny Jeans - 30" Length
  • Shawl Neck Textured Cardigan
Service
Product

Service rating : Like that you do free delivery when purchasing over a certain amount
Product: There is a hole in it.

Read more
Thank you for your feedback. I am sorry to hear your Jumper has arrived with a hole in it, I have sent you an email as I would love to help you further with this.

I'll look forward to your response.

Chloé
23-Feb

Limited Edition Large Winter Candle

  • Customer also reviewed:
  • Winter Star Pomander
  • Flowers Bathroom Set
Service
Product

Service rating : No sympathy with my order! I paid a lot of money for the delivery and items! Not happy....
Product: Completely smashed!

Read more
Good Afternoon.

Thank you for your feedback. I am disappointed to see how your Winter Candle has arrived, this is certainly not what we'd expect. I can see you have spoken with our Customer Services department who have now processed a refund for you. I would like to assure you we will continue to investigate and feed this back to our warehouse and courier.

Chloé
23-Feb

Spring Signature Candle

  • Customer also reviewed:
  • Spring Diffuser
  • Spring Home Spray
Service
Product

Service rating : Delivered next day as promised, tracking updates received
Product: My wife's favourite

No Comment
23-Feb

Longline Linton Tweed Jacket

  • Customer also reviewed:
  • Sparkle Wrap Back Jumper
Service
Product

When you're purchasing something but not so good when you send an email query.

No Comment
23-Feb

Seychelles Hand & Nail Cream

Service
Product

Service rating : Everything was excellent - from ordering to delivery
Product: Really wanted the black hand cream (Noir) which is on the Emirates airline but you no longer make this but the Seychelles hand cream is quite close to it - please let me know if you relaunch this product.

No Comment
23-Feb

Flowers Bath & Shower Gel

Service
Product

Service rating : excellent service
Product: my favourite gel. excellent scent

No Comment
23-Feb

Linen V Neck Dress

  • Customer also reviewed:
  • Lace Shell Top
Service
Product

Service rating : Prompt, items well packaged, reliable company
Product: Quality product

No Comment
23-Feb

Winter Star Pomander

Service
Product

Arrived quickly, good price

No Comment
23-Feb

Essential Long Sleeve T-Shirt

Service
Product

Service rating : Arrived in good time lovely product as expected will buy from White company again
Product: No all good

No Comment
23-Feb

Crew Neck Stripe Jumper (2-5yrs)

Service
Product

Service rating : Communication throughout process.
Product: Lovely looking jumper, but a bit small for size.

No Comment
23-Feb

Symons Skinny Jeans - 30" Length

  • Customer also reviewed:
  • Triangle Bikini Top
  • Tie Side Bikini Briefs
  • etc.
Service
Product

Service rating : ..
Product: .

No Comment