Luxury bed linen, bedding and quality home accessories
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Always so well packaged
For some reason when I ordered this on line, you were having problems with your systems. The gift was for my grandaughter's birthday to be sent direct to her but on her birthday her parents said that nothing had arrived. I rang your customer services and was told that the order had never been processed because of the fault on your systems. However, I should have checked confirmation by e-mail from you and whether the amount had been taken out of my account.
Service rating : No problems whatever.Product: Have not lit it yet but I am sure it will be excellent06-Dec-2016Excellent
Service rating : Quick and efficientProduct: Wash well and look great
Service rating : Goods arrived securely packaged and in very good time.Product: These are a perfect size and look very elegant.
I find it annoying that you class me as a "good customer" and send me discounts to use, though when I get The Times or Sunday Times you give offers there that are better!
Service rating : Very professionalProduct: Very comfortable and stylish. Size is perfect not too tight
Service rating : Excellent customer serviceProduct: Fab fragrance
Service rating : Speedy as alwaysProduct: Pitiful fabric quality: cheap and itchy. Poorly proportioned tailoring and much too expensive at the price.
Service rating : Fast delivery, easy to use website.Product: Lovely candle, the scent is not very strong, just right for a small room.
Efficient, speedy and well packaged06-Dec-2016Service rating : Easy to use, good service, efficient, speedy and packages well presentedProduct: Beautiful and look lovely on white small decorative tree
Excellent, polite and helpful
Service rating : I still haven't received the goods . I phoned to find out where they were and was told the delivery company had delivered them . They HAD NOT ! I was told they would resend and I still haven't received them .Product: Still haven't received the items !
I love White Company, but the delivery service lets them down
Service rating : quick deliveryProduct: Great to wash.
Service rating : Quick delivery and excellent service in storeProduct: Smells wonderful and wonderful package
Service rating : Always easy to useProduct: They are very large , xxl
Would be good to have more sizes
Service rating : Delivered on time.Product: Very comfortable and warm. Love the colour ash rose.
Service rating : Ordered from website but sent something entirely different. Tried to reorder by phone only to find that the product I ordered did not exist/was not available to order.. Website info therefore out of date. It took a week to get a returns label and am still waiting for refund. I found another company that supplied exactly what I wanted at a faction of the price you charge. I used to shop with you both online and in your shops but I am now withdrawing my custom. Website poor. Service even worse.Product: Did not order this! I ordered zip closure QUILTED pillow protectors. In the end I found another company that supplied what I wanted
Nice easy website to navigate products were as described and delivered on time
Initial promise was to post the order same day. Two days later - was told the order had been posted that day. Driver could not find my house so delivery was delayed for several days.
Delivery was a but slow
Service rating : Prompt service, very efficientProduct: Beautiful Xmas presents for tree
Service rating : called at 10.00pm this was too late to discuss the problem call in more reasonable time would have been appreciatedProduct: from experience of previouns purchase of same pillows
Service rating : Excellent service, trained staff and pleasant and helpful.Product: Didn't like the material, not long enough and too big!!!!
Service rating : Good service as usual.Product: Not cheap and not good, way below normal White Company standards.
Service rating : Both the online and in shop experience were excellent in that the online delivery was delivered to a collection point so if working you don't have to wait in, what I liked about the shop experience was the assistant took my post code and as a regular customer saw that I had a discount and applied it along with courteous service.Product: Beautiful citrus clean smell, love this fragrance and have bought a few for Christmas presents
Service rating : Always extremely efficientProduct: Lovely clean smell, doesn't appear synthetic
Service rating : It's the white coProduct: Nothing06-Dec-2016Excellent
Service rating : Waited 2 weeks for delivery. Sent 2 emails and no response from white company. It would have been nice to receive an email just to say sorry there had been a delay, we are trying to get it to you as fast as possibleProduct: Beautiful
I am still waiting for the second Beaded garland pre lit. Hermes sent lots of e mails but finally didn't deliver and claimed that there was a query over my address (which the white company have been using for years) and never delivered when they said they would deliver. All the items were sent in separate boxes which didnt help, the beaded garland had lost lots of beads in its numerous journeys and I now am looking at a party with a garland on one side of the mantlepiece and do not know whether to risk returning the beaded garland with fewer beads or still going on waiting for the final garland for the other side. I have wasted a lot of time trying to speak to some one and found them unhelpful though they put me through to a three way conversation with Hermes who assured me that the items were coming the same day and then the following day despite assuring me that I should wait in and and that they had the correct address and again the Hermes website said there was a query over my address. Customer services still haven't replied to my complaint. It seems this Christmas the white company have over extended themselves and are no longer the reliable company they once were. The items are not worth the trouble and the time wasted.
Discusting service items never arrived.Still waiting for my refund after 3WEEKS.Im a good customer but will think twice now on buying from this company after such appalling service.Will not recommend to anyone now.
Service rating : The White company service is appalling. I have waited 3 months for a refund on laundry basket. 7 phone calls and still nothing!!
I will never buy anything from them again.Product: Horrible, cheap smell why don't you bring back NOIR room spray? Probably too expensive and now we are left with the cheap scents. Bring back Noir!!!
Delivery time was shocking for an established brand
Service rating : quick and easyProduct: large, heavy and classy bath towel
Service rating : Arrived quickly, and packaged well.Product: Came in a box double the size of slippers which seems a waste
Service rating : Product arrived damaged contact customer support to be told another had been sent and I would receive it in 5-7 working days.now 8 working days and still not received it. This was part of a birthday present for my sister and now past her birthday. I expected better from yourselves.Product: Arrived damaged promised another fall in the white company and it never came
Service rating : Very easy to useProduct: Beautiful smell and great packaging
Needed to exchange in store as size was wrong which was quick and easy
Service rating : Good choice of items and never disappointedProduct: Lovely socks and are going to make lovely gifts
Service rating : Easy to use website and when in store- staff are always great.Product: Very happy with my purchases. Exactly what I was hoping for.
Service rating : First 2 telephone operators couldn't hear me properly and then carried out incorrect instructions. Third operator was v good with lovely customer service skills and placed my order.Product: Lovely slippers but I feel didn't clearly state online that were infants size rather than adult size. Hence much smaller than hoped for and need to return. Should sell in my opinion in larger sizes!
Feel totally confident that the items are as good a quality as I am expecting them to be.
Service rating : Efficient website. Order acknowledged promptly. Parcel arrived within 3 days.Product: Very string smelling
Product appeared unavailable. Online but was available when contacted store. Delivered to wrong address email from delivery company stated it had been put through letterbox item too bulky. Contacted customer services to track item never received reply.
Good product and branding
Having tried to enter a gift voucher for £10 which you say enter at checkout - I got to check out and there was no place for it to be entered and before I knew it I had checked out. I rang the helpline and held on for 30 mins before it was answered to be then told there was nothing they could do, couldn't amend the order couldn't cancel the order and couldn't offer any help whatsoever. I was angry by the service I received and now the gift voucher remains on my worktop unused.
Service rating : Fast and simpleProduct: a very special book to match the toys for children
Service rating : Great service as alwaysProduct: Great products as always
Service rating : Quick and efficient.Product: Good quality. Would find it useful to have a cutting grid marked on the back of the paper, as now found on other brands.
Postage too expensive
No tracking information given by Hermes - just that they had no record of it - then it arrived at the door! That part - very poor.
Service rating : Delivery excellent, response to 'query' emails appalling. It is now 15 days since I sent them - I have had no response.Product: Lovely - for the price it shouldn't be depositing black fluff everywhere but hopefully this will lessen.
Service rating : Its just greatProduct: Looked better on the model then me :-)
Service rating : They arrived very promptly and packaged well.Product: These area a Christmas present but did buy them on a recommendation. They look very pretty and feminine, a special gift.
Service rating : Service is great however my only complaint is that the White Company don't do bigger sizes Product: The giant star looks stunning.
Order was missing one item. They then sent incorrect item. I waited another 8 days for correct item and when speaking to customer service was told it wouldn't be sent out until I had returned the item they sent incorrectly.
Service rating : Always superb products and excellent customer serviceProduct: Wonderful product and good value too
Service rating : Cambridge shop is wonderful. Smells fantastic, staff friendly, helpful and professional with great product knowledge. Large selection of products and beautiful displays. Ideal for xmas!Product: Great smell and product lasts ages
Fast and reliable
Service rating : Quick and responsive person on the line. Dealt with my query effectively.Product: Nothing although without the discount of 20% these are much dearer than anything similar on the market.
Service rating : Prompt delivery. Also excellent customer service if you have any problems with your products.Product: Super quality. Very pretty pattern. My 8 year old granddaughter loves your nighties. I'm dreading the day when she'll feel too grown up to wear them. When she grows out of them, they are like new to pass on to her 6 year old sister. I do also buy her new ones though.
Service rating : As per usual on time for delivery and service was perfectProduct: They are an exams present so will have to wait for verdict
Service rating : Very friendly and efficient serviceProduct: The service in the shop and online is very good, the products smell amazing and I would definitely buy them again, I've bought quite a few Christmas presents this years from yourselves.
Service rating : Products arrived on time. Easy to order on lineProduct: Beautiful scent! Love it
One order took 6 weeks to arrive, no-one would pick up the phone. Eventually I was offered vouchers to compensate, but these were promised several times and arrived about another 3-4 weeks later
Service rating : Ordering and delivery are excellent. Only comment is that I ordered an item in 2 sizes to try on and when I returned one, I had to pay postage for the return. Considering the cost of white company's clothes, I would like to see return postage paid as this is offered by many online companies.Product: This blouse is very good quality, sizing is right and fits perfectly!
Service rating : Easy to pick item to buy. Kept informed of progress.Product: It is a Christmas present for my daughter.
Service rating : But why oh why do you run out of popular sizes so early on in the Christmas season and give no indication whether they will ever come back on line. I have been disappointed on two such occasions and it was only mid November.Product: It is a gift but it looks lovely.
Service rating : Delivered as expectedProduct: I think these are rather over priced
Service rating : Good serviceProduct: Lovely purchase, good quality
Service rating : Good delivery timeProduct: Very soft and comfortable.
Service rating : A fast and efficient serviceProduct: A gift, looks good.
Te amount of packaging was ridiculous. Each product was packed separately in a large box for the size of the item. Such a waste
Service rating : Speedy and sufficient but can be hard to get get customer serviceProduct: Different and incredibly soft
Service rating : Very goodProduct: Very good
Service rating : Always happy in dealing with the a white Company web siteProduct: Disappointed with the wreath. The berries are shedding and this is an issue with it being in the front door. I was surprised as I've never had an issue with white company quality but this was expensive to be falling apart.
Service rating : Excellent company, free postage and money off offer too. Delivery quick and goods well packaged.Product: Love this set, good value for money. Love the scent, fresh and fruity too.
Service rating : Item was not as described but very heavy so couldn't return without having to pay £12. Won't order again.Product: All items have dirty damaged boxes. Had the same problem last year.
Absolutely brilliant, no faults at all
Service rating : Arrived when statedProduct: Excellent quality
Service rating : Excellent service as always.Product: Love the smell very christmasy,bigger bottles would be wonderful!!
Service rating : Two of the candle holders were broken. After contacting customer services twice to let them know, I'm still waiting on a free returns label to return these and that was two weeks ago!Product: See above.
Service rating : Always a pleasure to order something from the White Company.Product: I think it's lovely, but I haven't given it to Josh yet.
Service rating : Always helpful and friendlyProduct: Returned for a refund poor fit quality and value
Service rating : Very goodProduct: Haven't tried it yet
Arrived on time
Service rating : Order came well boxed and on timeProduct: Christmas present
Service rating : Lovely packaging and quick postageProduct: Gorgeous snowy penguin comforter. I can't wait to give it to my nephew when he arrives.
Service rating : Speedy and well informedProduct: Beautiful and excellent quality
Super quick delivery
Service rating : Quick deliveryProduct: Great quality
Some delay in delivery
Service rating : From order usually takes at least 1 weekProduct: Lovely feel. Great comfy dress for Christmas
Excellenthe service and quality
Service rating : Faultless.Product: Xmas gift so have no feedback for this item. Looks good in package.