Luxury bed linen, bedding and quality home accessories
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Service rating : Arrived well packaged and in good order.Product: Great jeans good fit love them
Paid for next day delivery .... Came as expected ...great service
Fast delivery to The Netherlands after ordering
Service rating : Quick and efficient- great service.Product: Just keep producing this Blanc range - I love it!
Service rating : It was just good, not great.Product: It wasn't as great as it looked online. The dresses in the shop have been steamed. Arriving in shrinkwrap and wrinkled makes them feel cheap. Even the White Company dresses I get off eBay seem to arrive less wrinkled.
Service rating : Ordering is easy, delivery is fast. Super service.Product: I love this product, my favourite sent. Smells amazing.
Service rating : Telephone staff always very helpful best company I deal with on the telephone ...Product: Good shape nice and loose for the summer
Wish pockets a little bigger to slip I phone in
Falls out now.
Please make more sports items with I phone pockets
Service rating : Always pleased with outcome when I order from White Co very professional.Product: Good fit. Haven't worn it yet so not sure about washing?
Service rating : staff pleasant..products nicely packaged .kept informed of products dispatchProduct: would like a lid on the candles
Service rating : I recently ordered a number of handwashes, a diffuser and 3 home scents. The diffuser and the handwashes arrived but 10 days later there was still no sign of the home scents. I contacted your company yesterday only to be told that you have discontinued this line and that you actually don't have any home scents in stock at all due to changing suppliers yet I could still purchases them online. I was informed that it would be at least mid june before I revieved any scent if at all as the ones which I had ordered had been discontinued. I would expect that you would either tell your customers that there is going to be a delay in delivering your products, not just leave them wait for months to find out after they investigate where their products are.Product: I would like to have refills for the diffusers. I think that it is such a waste of the original container and I hate throwing it away.
Service rating : Polite, helpful staff willing to do 'extra' to make sure that you are happy with your purchases.Product: My cardigan was actually navy. It is perfect as a light cover for evenings or daytime. A fine fabric and deep colour. Excellent purchase.
Service rating : Very goodProduct: Everything ok
Service rating : Always excellent!Product: Nice and cool for very hot days !
Service rating : So prompt and easy to deal with. Presents packed beautifully.Product: Perfect. Lovely feel and looks lovely.
Service rating : Excellent serviceProduct: Excellent product, exceptional gift wrapping. Prompt delivery.
Service rating : Excellent customer service who resolved an issue without delayProduct: Long stems, elegant
Service rating : Had to pay postage for returning itemProduct: Not true to size
Service rating : Fast deliveryProduct: Great quality, stylish and comfortable
Service rating : exceptional as alwaysProduct: lovely bag but a little too big for what I wanted
Service rating : Good prompt serviceProduct: Excellent product
I am still waiting for Parcelforce to collect the fre return of the cotton sheets which were sent instead of linen sheets..so far I have waited in all day last Friday, all day today Tuesday and have now been asked to leave them in an unsecured garage supposedly for collection tomorrow..I have made repeated calls to the White House without a successful outcome. Despite many years of successful dealings with your company my recent experience would make me think very hard before making any future purchase.
Service rating : Easy to use website, product arrived quickly and well packagedProduct: Lovely item beautifully packaged - Perfect gift!
Service rating : Very quick.Product: On the few occasions that I have now worn the dress it has on every occasion been much admired and I have been asked where I have purchased it from. The quality it as usual very good.
Service rating : Refund for shipping cost of returning the damaged items is not available automatically. I was demanded to make an international phone call to get the refund. It's expensive and there's time difference. I've never experienced in other internet shop.Product: Good material and good design on clothes.
Service rating : I always find the staff both in the shop in Chelsea and online to be extremely charming and helpfulProduct: The dress is simple and comfortable and is a good price range.
Service rating : Th e packaging could have been better packaged.Product: There were slight scratch marks on the mirror but not as bad as the first round mirror charger that I ordered and returned. I decided to keep this one.
Service rating : Sent quicklyProduct: Pockets showed through really obviously
Service rating : Quick turn around. I was updated on transfer to the courier and confirmation of delivery was providedProduct: An excellent everyday with everything skirt that's easy to care for. I have 2 I love them so much.
Service rating : One of the shades didn't fit properly and after a quick phone call a new one was sent out which arrived the following day!!Product: The shades look fantastic - I have 3 over my kitchen island unit. The only issue I have is finding bulbs to go in them. The catalogue and website show a lovely clear bulb with a feature filament but I can only find ones that are too orange and spoil the look of the light. I would be very grateful if someone could tell me where to find the bulbs shown on the website! Thank you!
Service rating : Always a great serviceProduct: Really lovely drape , great fit.
Service rating : Easy to order on line and quick delivery, and I live in AustraliaProduct: Quality product. Easy to pack a very large duvet into
Service rating : very goodProduct: Lovely robe a realy nice dusky pink colour. Love the hood.
Service rating : The delivery was made in 5 daysProduct: I am about to make the return due to paying £35 each and the goods delivered have a small white price label stating £33.50. I feel you have already planned to reduce this item or you have charged me too much. It feels wrong that you have charged me more than the goods you delivered. I feel let down. I called your head office but the lady at the white company wasn't interested and suggested I just return them it wouldn't be a problem. - so I will be returning to the store on Thursday morning. I feel really disappointed and I feel you have mis-sold items at an inflated cost via the website. It is not the £3 difference, but the principle.
Service rating : In store service was excellentProduct: They were a gift and were well received.
Service rating : Very goodProduct: Perfect for breakfast in bed treat
Good service by phone although I tried to order on line and have tried to do so many times but their website does not allow you to make payment. I think that this ought to be looked into to improve their sales.
Service rating : Helpful staffProduct: Super quality
Service rating : Excellent service. Easy ordering and prompt delivery.Product: Good fit and great colour. Ideal for summer.
Fast and efficient service.
Service rating : Arrived quickly. Beautifully wrapped. Returns efficiently handled.Product: The cotton is lovely quality and the neckline flattering. An attractive grey.
Service rating : Easy order and returnProduct: Had to return the watch as it was much bigger than expected. Watch case is at least 35-40mm. Should have said in product description !! Otherwise all good.
Easy to buy arrived on time
Service rating : Always extremely efficentProduct: Have not worn yet but perfect
Service rating : Very helpful staff in store who processed an online order for me.Product: The fit of these shoes is terrible. The size 40 is too small and pinching my toes yet when I went to exchange them for a 41, the shoes were way too big and I couldn't keep them on my feet. Ridiculous and it's meant that I've had to look at buying a different brand all together which is a shame as the Supergas
Service rating : The parcel arrived promptly and was well packed.Product: I do think that you have either changed your sizing or are producing slightly skimpy products. The nightie looks good and fits well on the shoulders although is rather too tight under the arms., I am always a size 10 so do not feel it is to do with me.
Service rating : my assistant is always wonderful...I try to get the same person in Stratford upon AvonProduct: So much of the children' wear has not been very inspiring this season. The ruffle back is lovely ,pretty and fun!
Service rating : On holiday I purchased goods from store in Grand Central (Birmingham New Street Station) Staff were very friendly and attentive without being intrusive.Product: The items I purchased were for a gift and therefore not tried by myself
Ordered two pairs of Plimsole, with 20% discount, this was not applied to my order. Will contact customer service to disucss.
Service rating : very efficient with my order.Product: very pretty.
Lovely products, fast delivery.
Quick and efficient
the white company service is very good (somewhat slow website) but delivery service is rather complicated, especially advanced payment of the customs etc. they've attempted to bill me twice for the service with two different prices. i never got reply when inquiring about the differences and the reasons for double billing. i know it's not the full responsibility of the white company, but there must be a way to get a better delivery partner for global customers.
Service rating : Phoned to organise exchange, the customer service representative was friendly and helpful.Product: Sizing is a touch generous, had to exchange for a smaller size
The candle I received wasn't the same as the one advertised/pictured on website. When I called up I was advised they would send me the one I wanted - when I followed this up a few days later, I was told the one I wanted didn't actually exist.
Service rating : PerfectProduct: Lovely bottle and perfume!
Service rating : My order arrived promptly and I was kept informed of the status of the delivery.Product: I have been using this product for years and it truly aids a restful night.
Service rating : Prompt and efficientProduct: Just as shown in the catalogue and pleasant fabric.
Service rating : easy to buy on lineProduct: I love the quality of it and on ale it was an amazing price
Service rating : Everything arrived on timeProduct: It smells delicious!
Very prompt service.
Service rating : Perfect!Product: Perfect! I'd buy it again
Service rating : As always good service... Prompt delivery.Product: I thought this was expensive for what it was... Just a bit of thread with a few sliver bits on it!!
Service rating : Very good especially when free postage to SwedenProduct: Beautiful makes your body and mind relax
Service rating : Prompt efficient serviceProduct: Cosy and practical
Service rating : The assistants were not that interested in my request for the dress, i had great service in the Winchester shop.Also the dress was extremely crumpled and had i not tried in on in the Winchester shop, i probably wouldn't have bothered.Product: Simple shift dress, which you can dress up or down.
Service rating : Order sent swiftlyProduct: Further gift to young relative in RSA who has loved all previous clothing sent
Service rating : Couldn't order off web site, it wouldn't let me, very nice member of staff sorted my orderProduct: It's ok
Service rating : Very quick serviceProduct: I love this jacket. Leather is beautifully soft and the light colour makes it a great between seasons essential
Ordered items and was quickly received superb
Service rating : Prompt efficent serviceProduct: Very nice fragrance and lather
Service rating : no problemsProduct: I love the pyjamas I bought but the top could be a little longer
Service rating : The service at the Stamford Lincs branch is and always has been excellent. But I do have a big no no for the delivery service from Hermes, it has never been good and looking at the reviews I am somehow surprised The White Company uses this company.Product: It is what it is. This shirt can be worn in day time and evening. Hoping that the pale blue one will be back in stock soon.
Service rating : Fantastic products and excellent delivery. Especially when promotional free delivery.Product: Luxurious, lovely fragrance and goes a long way.
Service rating : Polite and helpful assistant on the phone, knew her products. Super fast delivery serviceProduct: Adore this product, initially received it as a present. Gorgeous smell and moisturises my hands beautifully when I use it overnight
Service rating : Polite and exceedingly helpful. Nothing was too much trouble.Product: They look adorable but they have not yet been tested on the small baby.
Service rating : Easy to use websiteProduct: Fast delivery
They sent a prompt email on a payment query and resolved any issues quickly. The goods arrived on time
Service rating : Extremely helpful and very quickProduct: Very soft and comfortable
Service rating : Have never had a problem .Product: Lovely shirt , arrived v quickly . No complaints
Service rating : Speedy delivery. Good qualityProduct: Bought as a bedding bag for the caravan. Larger than its predecessor, so contents much easier to insert. Think we shall get several seasons use out of this.
Service rating : Descriptions and photos are always very good, however, it would be super to see a short video of the model moving in the clothing as the Boden website. There was a photo of a cardigan in the catalogue but the photos only showed the model sitting down, so I was left guessing as to what it really looked like. I think it was one with a bit of shimmer. We live on an island so it is not possible to pop into a store to view clothing. Most online retailers do not charge for returns, but The White Company does. Again living on an island it is not possible to return to store, so there are items I would love to order, but don't.Product: Fits beautifully, lovely material. I purchased the top in dark blue. It I more "see through" in certain spots, so need to wear a dark camisole underneath. Otherwise "my highlights/headlights". Shine through!
Service rating : Still not received!!Product: Still not received!!
Excellent company easy to order online.
Service rating : Quick deliveryProduct: Great bag
Service rating : Once ordered the service was fast and efficientProduct: My first Blanc candle was a gift from my daughter. I loved it, the smell when I lit it was amazing. It filled my lounge with a gorgeous aroma.
However when I started to use my new candle there is a huge difference. You can smell it but not like my first one. The scent is certainly not as strong. So I am disappointed as I expected the same from my 2 purchases
Very good service arrived quickly all items well packed. No complaints about service.
Service rating : Delivered within 2 days of orderingProduct: Absolutely love it, soft beautiful leather
Service rating : Arrived quickly and kept informed of progressProduct: Nice white towel, good quality
Service rating : NoneProduct: None
Service rating : Always best service at Simmons StreetProduct: Always best wuality
Fast shipping, items safely packed
Service rating : Quick and speedy delivery from date of purchaseProduct: Lovely product, but shame about the marks left on the product from the price sticker. Changes the shade of marble underneath
Service rating : Wonderfully packaged, good delivery service, good information about delivery progressProduct: Looks authentically French, excellent quality and washes well
Service rating : Very fast delivery
Will always recommendProduct: Nice design and great fragrance
Service rating : Kept up to date with emails, prompt delivery, packaged well.Product: As described, good quality.
myson ordered this as a birthday present for me yet I recieved an email thanking me for my order and detailing cost! Ruined the surprise. Two calls to customer service first one on 6th May now the 20th May and no one bothered to get back to me, very very poor customer service not to mention data protection issues!!
Service rating : Prompt delivery and item packaged very well.Product: Haven't worn it yet but is of very good quality
Service rating : More than good - ExcellentProduct: Just love all the diffusers.21-May-2016Well tried and trusted for service and quality.21-May-2016Well tried and trusted for service and quality.