Luxury bed linen, bedding and quality home accessories
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Love buying from the white company never had a bad product. Very professional both bedding and clothes.
Service rating : Product arrived on time.Product: Fit well
Service rating : Gast, easy site, easy checkout. Parcel arrived as promised.Product: It was huge and shapeless. Sorry, but it didm’t reflect the photo.
Excellent service tart to finish placed the order and received the goods hassle free and earlier than expected
Service rating : Delivery experience was a nightmare ordered on the,9 th Hermes routed to the wrong depot. And then was lost. White company then sent another free of charge express delivery then DPd routed to Birmingham instead of Bridgwater eventually delivered on the 19thProduct: Too early to say as was only delivered yesterday
Service rating : Delivery was fast.Product: I ordered a size 6 but it was huge!! It was my first purchase from The White Company about whom I had heard great things. Was very disappointed!
Service rating : Product was on wait list-but arrived in estimated time. So all good.Product: Even better than the previous version. Is it a new supplier?
Service rating : Prompt service and always nicely presented.Product: I liked the look of the dress and thought it would serve my purpose but when I tried it on it didn't suit me at all. The length was wrong and so also was the fit. Perhaps the stripes on the material was wrong for me or maybe I am not in the correct age group to wear this baggy style. Sorry but when I saw myself I burst out laughing.
Service rating : Everything from ordering to delivery was well executed.Product: Gift for my daughter as she said it was the best candle she had ever had, so she requested it as a birthday present.
Service rating : As always staff vert courteous and helpfulProduct: Disappointed at the change decorative edge now only on one edge, towelling does not feel as luxurious as previous purchases
Service rating : Arrived quickly.Product: Amazing. Much better than an electric de-bobbler!
Service rating : I find the White Company always gives excellent service. Purchases are always delivered promptly and well packaged.Product: I love the Seychelles diffusers , they last a long time & smell gorgeous.
Service rating : Easy ordering swift deliveryProduct: Pretty but a little long for my duvet
Service rating : Every order is quick and returns dealt with wellProduct: Absolutely gorgeous but only one small complaint that the fabric is a bit thin and on your other nightwear even thinner. very see through...too gorgeous to return though
Service rating : Prompt seviceProduct: Size is more generous than other products I have bought from the White Company.
Service rating : Great products, beautifully wrapped.Product: Looks lovely but it is a gift for someone so can't comment on the fit
Service rating : Placed my order on line, very easy and my delivery came the next day!Product: Love their products- always really good quality.
Service rating : Not ANSWERINGProduct: Not answering
Service rating : Would have given an excellent if the mirror had arrived when it was due to arrive but was treated very well once the confusion was discovered.Product: Very nice mirror. Would have opted for a slightly narrower one had there been one (due to lack of wall space) but very happy with it.
Service rating : Good service and deliveryProduct: lovely quality .colour and shape
Service rating : Fast delivery great quality as normalProduct: Gorgeous towels very soft
Service rating : The product was out of stock when I ordered but they told me the exact date it would be in. Accurate and efficient.Product: Really pleased with the quality and look of these placemats. I'd been looking for some for a while but was never able to find any. They fit perfectly with relaxed indoor or outdoor dining.
Service rating : Very efficient service and notified when delivery would beProduct: Bought for a present recipient thought is was lovely and very soft and comfortable to wear
Service rating : polite helpful teamProduct: being using it for years enough said
Service rating : Arrived as promised in predicted time and delivered to a safe place as requested pProduct: Good size prediction better than most. Fits the dress description and good heavy linen fabric easy and comfortable to wear. Rather expensive for a casual dress.
Service rating : Love shopping with The White Company! Quality products, quick and easy and reliable.Product: Gorgeous!
Service rating : EfficientProduct: Really pleased with this. Lovely material and very elegant
Service rating : Service was very good and quickProduct: I have sent the dress back, lovely as it was the sizing was wrong. Unfortunately I am finding this with a lot of the clothes this season which is dissapointing
It took 3 phone calls to sort the issue I had. Exeter in store staff may require further training on ordering online items.
Service rating : Delivered on timeProduct: This was a present for my sister in law who was absolutely delighted with the set.
Service rating : Always reliable.Product: Love, love, love this candle! Great for the kitchen.
Service rating : Very quick delivery. Nicely packaged.Product: Smells great
Service rating : Very prompt delivery and well packaged. However, on telephoning customer service, the service was poor, slightly similar to talking to a robot. Disappointing that a high end price category retail chain does not offer free returns - the competitors do. This needs to be corrected.Product: Expensive but fills a need for a cotton jacket with 3/4 length sleeves (which is hard to find elsewhere)
Service rating : very goodProduct: perfect
Service rating : Clothes arrived promptly and well packedProduct: Good material and shape
Seamless service as always
Service rating : Fast and efficientProduct: please make more items available all year round, stand alone room diffusers would be good
Service rating : Always beautifully packaged and delivery promptlyProduct: Gorgeous dress, looks super with a crop vest and leggings. Definitely going on my holidays with me. Will be fab with flats or strappy heels.
Service rating : Fast and reliable deliveryProduct: Lovely soft towels
Very quick delivery
Service rating : Extremely quick.Product: Just what we were looking for.
Service rating : Goods arrived on time and well packaged.Product: Lovely fresh hand wash which I am using in my kitchen
Service rating : Prompt delivery on an easy purchaseProduct: Nice product but about 30% overpriced
Service rating : Prompt deliveryProduct: Dry happy with my purchase and prompt delivery
Service rating : Would happily use again and recommend to friendsProduct: Beautifully made toy car that I'm sure will provide years of joy. You assemble it yourself but the instructions were clear and it was easy enough.
Service rating : As always excellentProduct: Uncomfortable compared to John Lewis Hungarian
Service rating : As always excelent serviceProduct: Good quality and very elegant
Service rating : Excellent very fast delivery thank youProduct: Tried this on p&o Brittany's and loved it
Service rating : phantastic service !Product: super quality !
Service rating : Always good service and quality itemsProduct: Lovely jacket. Not too long and neat fit.
poor returns procedure. not easy to return at store as i paid with paypal. Won't be shopping online again only in store.
Service rating : First class serviceProduct: look good
Not worn yet
Service rating : Ordered delivered within time no fussProduct: This is an excellent garment, feels amazing. It looks and wears like something that is far more expensive
Service rating : Fantastic, high quality service and great incentives for returning customers.Product: Really happy with the quality of the product
Service rating : The lady on the phone was pleasant and helpful and was able to answer questions.Product: Absolutely gorgeous, I love the little tassels on the skirt which take away the plainness. The top and skirt go well together but can also be worn separately which makes this outfit very versatile.
Service rating : Delivery very speedyProduct: Doesn’t seem to smell as strong as other Symons candles I’ve bought. So a little disappointing.
Well packaged. Arrived when stated
Service rating : Ordered online. Quick and easy.Product: Oh, these are just divine! Bought two in the sale for pre Christmas use!
Service rating : No commentProduct: No comment
Service rating : quick and efficientProduct: very lovely gift
Service rating : Easy web site to navigate.
Prompt delivery - requested next day delivery service.Product: Lovely quality products.
Service rating : Easy to purchase and very prompt delivery.Product: Very nice, great quality set of pyjamas for my son. Only wish there were more 'set of 2' options for my daughters.
Service rating : GreatProduct: Nice
Service rating : Very easy website. Purchase arrived on time and well packagedProduct: This was something for my granddaughter. The clothes are well made and will last her until she grows out of them
Service rating : I love White Company and have been purchasing items for many, many years. Quality is good, price is high, but affordable in the sale and with vouchers.
My concern is the choice to use Hermes for delivery, they are unreliable, despite clear messages on the front door asking them to deliver to a neighbour they often leave parcels in view of the road or sling them over the back gate to be smashed on the concrete below. This lets down the White Company reputation and puts off customers from buying online. Change to DPD, this will solve the problem and restore faith in the company.Product: Love this robe, soft and a good size, shame that it shrinks so much in the way, even on the 30 degree delicates cycle.
Bought because you have stopped making the white waffle robe, a staple in my house for years, very disappointed not to be able to buy it anymore - the alternatives on offer are in no way good substitutes. Please, please bring back the original unisex white waffle robe - exactly as it used to be, I don't mind paying more for that quality. I was asked by a salesperson in branch to ask you to do this as they have received so many complaints from customers that you have stopped selling this, they said their feedback to you was not being acted upon!
Service rating : Delivery was bad. The packaging had been opened and looked damaged upon delivery.Product: Even though the packaging was opened/damaged, the items inside were not affected.
Service rating : Ordered on line, very easy and arrived within two days - basic service.Product: This is a lovely soft warm and comfortable top. The sleeves are nice and long. Im a size 10 and like tops like this loose, so i purchased the large which is perfect, so maybe it comes up a little on the small side
The waffle effect looks very pretty and the soft grey/cream colour is beautiful. A real winner.
Service rating : Excellent as usualProduct: Misleading description does not support at all.Expected it to be firmer at edges to support neck.
Service rating : Efficient as alwaysProduct: I love this perfume
The delivery as quick and also got a new discount card. Thank you19-Apr-2018Clear and easy to follow19-Apr-2018Clear and easy to follow19-Apr-2018Clear and easy to follow
First online order not processed. When I emailed to enquire, they apologised and said they would give me 24 hr free delivery. I had to call to re-place the order. They tried to charge me more (180 not 170 pounds). The order did not arrive in 24 or even 48 hours. I had to email and chase again. The order finally arrived, around 3 weeks late, and with much stress.
Service rating : No problemProduct: Quite large in the sleeve
The goods where extremely late in being delivered, and were in a ridiculous amount of packaging
Service rating : Very efficientProduct: Good quality
Service rating : Items were beautifully packaged and arrived quicklyProduct: Stunning!
Service rating : Service was excellent, arrived when promised and beautifully packed. I have a lot of things delivered from The White Company and have had no problems at all.Product: The PJ bottoms are great and summery, light and bright. So comfy I love them.
Service rating : Fabulous fast deliveryProduct: Only buy if you are at least 5ft 8!!!
Service rating : Great service and deliveryProduct: Loving my sandals, just what I was looking for
Excellent very quick
Kept informed and delivered quickly. Thank you, it was in great time for posting onwards as I was late in getting organised to make purchase!!
Service rating : Arrived well within estimated delivery period (3days I think)!Product: Lovely soft sleep suit. Purchased as a gift
Absolutely love them!! So comfortable and they look very stylish..unlike most slippers!!
Service rating : ExcellentProduct: Lovely
Service rating : Delivery very good as usual.Product: Sleeves and body very long which means I have to pull the sleeves up and hitch the jumper up, I would have returned it if it hadn’t been in the sale. Hoping it will shrink in the wash!
Service rating : Charming girl on the telephone, and very helpfull .Product: Would have liked it longer.
I really like the candles and diffusers. Exactly what I wanted.
Service rating : was sent as a gift - not for me - to a different address and I got all the messages as if it was for me . Annoying , how can I give you feedback as I haven't seen the gifts?Product: I haven't seen it as was a gift for someone else
Service rating : Quick efficient serviceProduct: Great value for money in the sale
Service rating : No hassle, arrived on time and was well packaged.Product: Excellent quality towel, super soft, hopefully it should last a good few years!
Service rating : I bought some items at The White Company's store at Selfridges and on-line. The in-store and the on-line support services were top notch.Product: An Excellent high quality product.
The jacket arrived in very good time and beautifully packaged. I picked it up via our local click and collect shop thinking that if I needed to send the jacket back, I could return it to the White Company shop. Unfortunately it did not suit me and I did need to return it but because I paid with PayPal the shop said they couldn’t accept it. They phoned customer services who said they would send me a free returns label, but it didn’t arrive, so I phoned them again a few days later. They offered to send me a label via email, but unfortunately I do not have a printer so was not able to print a label out either. The person I spoke to was very helpful and I received a label in the post immediately. Bit of a hassle really as I didn’t know about the PayPal issue.
Service rating : Great service!Product: Great gift for a friend.
I paid via Paypal. I wanted to exchange something so went into the store, they did not stock the item. They would not refund as I paid via Paypal. This is not stated on the delivery note
Service rating : I had a dreadful experience with a delivery person from Hermes on my last order. However i spoke to Chloe Wetherley in your customer service department, who could not have been more pleasant nor more helpful. she has dealt with my complaint about the delivery and will be contacting Hermes on my and your behalf.Product: As I expected - good quality, fits well according to size selected and is true to photo representation on your site.
Service rating : Excellent.Product: Beautiful pillowcases. So soft to touch it's like running you fingers through cream and at an AMAZING sale price too. Couldn't be happier.
Service rating : Been ordering for years,Product: Bought these for years - quality and value.