The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 124805 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
47 Minute(s) ago

Super-Soft Ultra Wash Duvet

Service
Product

Service rating : Fast, beautifully packaged and easy.
Product: I normally buy goose down duvets, but bought this for very practical reasons for my young daughter and was extremely pleased with the quality and lightness. It has already been washed once (albeit at the dry cleaners as it needs a large capacity machine) but has come out as good as new. Highly recommended and really good value for money.

Read more
No Comment
53 Minute(s) ago

Cashmere Contrast Jogger

Service
Product

Service rating : Via Web collect+, easy, next day pick up why I wanted!
Product: Good thickness, contrast not obvious. Haven't washed yet so don't know yet about the 'bobbling' problems White Company cashmere tends to have in last few years.

No Comment
55 Minute(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : Great
Product: Great

No Comment
59 Minute(s) ago

Aspen Shaving Set

  • Customer also reviewed:
  • Garland Floral Pyjamas
  • Snowman Hat
  • etc.
Service
Product

Service rating : So bad!!!!!!
Product: Ok

No Comment
1 Hour(s) ago

Verveine Hand Wash

  • Customer also reviewed:
  • Flowers Bath & Shower Gel
Service
Product

Completely over excessive on the packing. Huge box for two soap containers. I have a photo.

No Comment
4 Hour(s) ago

Nordic Pinecone Spruce Christmas Tree - 3ft

Service
Product

Service rating : Arrived promptly and well packaged, as you’d expect.
Product: Just what I was looking for, for my kitchen worktop. Very stylish, can’t wait to see it dressed (bought after Christmas). The tree is a nice shape and the pot has vintage appeal.

No Comment
5 Hour(s) ago

Soft & Light Breathable Duvet

  • Customer also reviewed:
  • Mini Port Glasses – Set of 4
  • Mini Acorn Tree Decorations - Set of 10
  • etc.
Service
Product

Service rating : Always excellent service - arrived promptly and well packed.
Product: Lovely cover - washed already and tumbled dry - perfect.

No Comment
5 Hour(s) ago

Cashmere Ballet Slippers

Service
Product

Service rating : First class!
Product: Absolutely gorgeous.. very happy��

No Comment
5 Hour(s) ago

Soft Cable Cardigan

  • Customer also reviewed:
  • Snowy Penguin Mini Toy
  • Stripe Hat, Mit & Bootie Set
  • etc.
Service
Product

Service rating : Nice and fast delivery. Good communication. Neat packaging. But If you could save a bit on packaging that would be great! Otherwise feel guilty about all of the packaging. Thank you
Product: Looks nice though haven't tried yet. Will be keeping.

No Comment
5 Hour(s) ago

Tractor Motif Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Tractor Print Pyjamas (1-12yrs)
  • Winter Botanical Pillar Candle
  • etc.
Service
Product

Quick, efficient service as usual

No Comment
6 Hour(s) ago

Unisex Waffle Double Faced Robe

Service
Product

Service rating : Good service
Product: Quality product

No Comment
6 Hour(s) ago

Fir Tree Candle

  • Customer also reviewed:
  • Wild Sage Candle
  • Mustique Hand Wash
  • etc.
Service
Product

Extremely quick

No Comment
6 Hour(s) ago

Cotton-Cashmere Rib Hoodie

  • Customer also reviewed:
  • Cotton-Cashmere Rib Jogger
Service
Product

Service rating : I’ve always had a first class service from the white company. I tend to place my orders online, however on the odd occasion that I’ve phoned through, the sales advisors have been very helpful.
Product: I absolutely love the cashmere cotton hoodies, I purchase them every season. I have to say, I do think the pale grey ones (last season) were softer than these, however I still love them, and will continue to buy them in future colours.

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No Comment
6 Hour(s) ago

Fine Silver Easel Photo Frame 4x6"

Service
Product

Service rating : As usual I could not fault website ordering and delivery
Product: Exactly as described on website Very pleased with quality well wrapped and protected for delivery

No Comment
7 Hour(s) ago

Heart Poncho (1-6yrs)

Service
Product
Latest
Service
Product

Service rating : Excellent reliable service.
Product: Cute little poncho . Will look great in the summer with jeans and tshirt .

18-Jan-2018
Website very clear and easy to follow

Read more
No Comment
8 Hour(s) ago

Lime & Bay Hand & Nail Gift Set

  • Customer also reviewed:
  • Lime & Bay Bath & Body Gift Set
  • Lime & Bay Soap
Service
Product

Service rating : Everything is excellent
Product: Love the smell and quality

No Comment
8 Hour(s) ago

Suede High Top Trainers

Service
Product

Service rating : simple and quick service
Product: Lovely shoes but a bit smaller than expected

No Comment
9 Hour(s) ago

European Down Duvet 10.5 Tog

  • Customer also reviewed:
  • 300 Thread Count Egyptian Cotton Duvet Cover
  • 300 Thread Count Egyptian Cotton Oxford Pillowcase
  • etc.
Service
Product

Great service

No Comment
9 Hour(s) ago

Fine Silver Hinged Photo Frame 4x6”

Service
Product

Service rating : Delivery time was better than expected.
Product: Fabulous frame

No Comment
9 Hour(s) ago

Herringbone Dress with Wool

  • Customer also reviewed:
  • Jersey Shirt Dress
Service
Product

Service rating : The same good service I always receive
Product: Just as expected - good material & good fit.

No Comment
9 Hour(s) ago

Colourblock Waterfall Cardigan

Service
Product

Service rating : Parcel arrived promptly and was well packed. Glad that The White Company use cardboard and not plastic packaging but was such a large box- and then rather a lot of plastic bubble wrap to fill the space - really necessary for one cardigan?
Product: Usual high quality

No Comment
9 Hour(s) ago

Colour Border Towel

  • Customer also reviewed:
  • Pomegranate Pillow Mist
  • Cowboy Brave Bed Linen
Service
Product

Service rating : Lovely quality
Product: Lovely quality

No Comment
10 Hour(s) ago

Double Row Cord Duvet Cover & Pillowcase Set

Service
Product

The service I received from start to finish was excellent.

No Comment
10 Hour(s) ago

Lace Trim Vest & Brief Set

  • Customer also reviewed:
  • Mustique Bath & Shower Gel
  • Mustique Hand & Body Cream
Service
Product

Service rating : Web site easy to follow, in store good customer service.
Product: Lovely and soft, good quality.

No Comment
11 Hour(s) ago

Wild Sage Diffuser

Service
Product

Service rating : Incredibly fast service and arrived safe and sound.
Product: Beautiful, fresh and natural fragrance, perfect for kitchen and hallway (lovely welcome when you walk into the flat).

No Comment
11 Hour(s) ago

Pre-Lit Nordic Spruce Christmas Tree - 1.5ft

  • Customer also reviewed:
  • Nordic Pinecone Spruce Christmas Tree - 3ft
  • Mini Place Card Holders – Set of 6
Service
Product

Service rating : Excelkent
Product: Excelkent

No Comment
11 Hour(s) ago

Chunky Stripe Roll-Neck Jumper

Service
Product

Service rating : Good
Product: Good ok

No Comment
12 Hour(s) ago

White Lacquer Trays - Set of 3

Service
Product

Delivery time excellent but packaging for three trays was appalling. Huge box
containing another box and an unbelievable amount of bubble wrap. Horrendous
amount for me to try and get rid of.

No Comment
12 Hour(s) ago

Unisex Velour Hooded Robe

  • Customer also reviewed:
  • Men's Pyjama Set with Bag
Service
Product

Good customer service

No Comment
12 Hour(s) ago

Unisex Hydrocotton Hooded Robe

  • Customer also reviewed:
  • Silk Piped Pyjama Set
Service
Product

REASONABLY PROMPT DELIVERY, WELL PACKAGED, ITEMS IN GOOD CONDITION.

No Comment
13 Hour(s) ago

Cotton Classic Stand Collar Robe

Service
Product

Service rating : I ordered a size too large (towelling robe) but was able to exchange it in a local branch - very much appreciated
Product: lovely garment - just what I wanted!

No Comment
13 Hour(s) ago

Winter Floral Dress

Service
Product

I had to change a small childs dress for the next size up which was a xmas present. I ordered the bigger size but the small one was out of the allotted time to send it back because of this, but Customer Services were very prompt with my request and I was able to send the dress back. Thankyou.

No Comment
13 Hour(s) ago

Lace Trim Short Sleeve Pyjama Set

Service
Product

Service rating : Good service
Product: Very good product. The packaging was far to large for the product purchased .

No Comment
13 Hour(s) ago

Mini Port Glasses – Set of 4

Service
Product

So quick, ordered a and delivered within a couple of days

No Comment
14 Hour(s) ago

Unisex Cotton Classic Robe

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Luxury Egyptian Cotton Towel
Service
Product

Service was excellent and the delivery extremely efficient

No Comment
14 Hour(s) ago

White Lavender Travel Hand Cream

Service
Product

Service rating : Very quick and efficient service.
Product: Lovely hand cream .Would definately buy again. Have bought many for friends who love it.

No Comment
14 Hour(s) ago

Hooded Velour Robe

Service
Product

Service rating : Had to swap sizes
Product: I like my purchase although I had to swap sizes - didn’t realise the items were unisex and m appeared to be too big. That was the only inconvinience. Also am upset that my fav colour mocha is no longer avail in the hooded velour robe but the robe itself is lovely.

Read more
No Comment
14 Hour(s) ago

Flowers Hand Wash

  • Customer also reviewed:
  • Lime & Bay Hand Wash
  • Seychelles Hand Wash
  • etc.
Service
Product

First class service.Having made a mistake online it was promptly resolved on telephone.Packaging secure.

No Comment
15 Hour(s) ago

Velvet Ballet Slippers

  • Customer also reviewed:
  • Colour Border Towel
  • Mustique Hand Wash
  • etc.
Service
Product

Service rating : Speedy delivery, ease of ordering
Product: Good value at sale price of £12.80, would not want to have paid full price of £32 though

No Comment
15 Hour(s) ago

Waterproof Mattress Protector

  • Customer also reviewed:
  • Luxury Anti-Allergy Pillow Protector
Service
Product

Service rating : Arrived on time and well packaged.
Product: The waterproof mattress protector that you sell bears no comparison with the excellent premium product you used to sell. It's thin and has plastic on the back and there's no way it will last after use. I became a regular White Company customer because it sold the best mattress protector on the market and I've been using the old protectors for over 10 years. I have rated with 5 stars and recommended them regularly. Now I won't be buying from my the White House as much.
I can't understand why they've replaced a quality product worthy of a top price with a poor product. It reflects badly on the company.

Read more
No Comment
15 Hour(s) ago

Easy Iron Egyptian Cotton Fitted Sheet

Service
Product

Service rating : very GOOD
Product: .VERY GOOD

No Comment
15 Hour(s) ago

Cashmere Hot Water Bottle

Service
Product

Service rating : Prompt service
Product: Great quality, cute product

No Comment
16 Hour(s) ago

Floating Heart Necklace

  • Customer also reviewed:
  • Fluffy Lamb Jacket
  • Hydrocotton Baby Robe
  • etc.
Service
Product

Service rating : Always happy with the lovely quality of The White Company and order/delivery service is quick and well informed!
Product: Very pretty!

No Comment
16 Hour(s) ago

Lancaster Fitted Sheet

  • Customer also reviewed:
  • Fluffy Lamb Jacket
Service
Product

Service rating : Always reliable and prompt - better than most other delivery services I have encountered
Product: Gorgeous - lovely quality as ever

No Comment
16 Hour(s) ago

Knitted Heart Socks

Service
Product

Service rating : The service and delivery was excellent received my product well packed and in good time.
Product: The reason I purchased these goods was because they had already been purchased by my son in law for my daughter for xmas, unfortunately after being worn once being light they where soiled so trying to be helpful I put the product in the washing machine at 30 degrees and they shrunk as it was my doing I re ordered the product so my daughter would not be upset and when leaving told her to make sure she did not put them in the washing machine, which she admitted she probably would have done. My daughter buys a great deal from the white company and I living in France also go into the Harrogate shop when visiting and have had other products which I have always been happy with, I always check the labels on products but didnt think it necessary to do so on socks so it was my fault, however I find it incredible that you need to wash a pair of socks by hand. Whilst I expect knitted products such as jumpers etc to be washed by hand on occasion and always check, I do not expect to have to wash socks by hand. Fortunately the product was in the sale so I did not have to pay the full price for the replacement but in future I suggest that it is made clearer that a pair of socks needs to be hand washed the label was very small and there was no indication on the packaging, socks become very soiled and need washing well and hand wash would not bring out heavy stains so I do not find the product practical. In theory I can buy a pair of wool socks from Marks and Spencer at a quarter of the original price and throw them in the machine and they wash with no problem so find the product not at all practical.

Read more
I'm grateful for you taking the time to leave your comments. We welcome all of our customers feedback and please be assured this will be passed on to the relevant team to have a look in to. If there is anything else I can help you with please don't hesitate to contact me again.

Thanks, Michelle.
16 Hour(s) ago

Mini Diffuser Collection Set

  • Customer also reviewed:
  • Four Seasons Mini Diffuser Collection
Service
Product

Easy on- line ordering and quick delivery.

No Comment
16 Hour(s) ago

Microfibre Mattress Topper

  • Customer also reviewed:
  • Cheshire Hypnos Mattress
  • Luxury Anti-Allergy Mattress Protector
Service
Product

Service rating : Very good service but had problems with slow customer service reply over Christmas, which is probably normal.
Product: A bit ticker than I expected so returned without trying

No Comment
16 Hour(s) ago

Eltham Fitted Sheet

  • Customer also reviewed:
  • Mini Diffuser Collection Set
Service
Product

Service rating : Very quick delivery
Product: Nice classic pattern and very comfortable

No Comment
16 Hour(s) ago

Deep Waistband Pull On Trousers

  • Customer also reviewed:
  • Wool Boxy Jumper
Service
Product

Service rating : Great service. Clothes arrived very fast.
Product: Excellent quality... second pair I’ve bought

No Comment
16 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Mini Diffuser Collection Set
  • Mustique Bath & Shower Gel
Service
Product

Service rating : Free delivery only available if you spend over £50
Parcel just left at front door
Product: Bought several winter candles including the larger ones but their smell and sent is almost non existent
In the past winter scented candles have had a fantastic scent

No Comment
16 Hour(s) ago

Shola Fairy Pillowcase And Duvet Cover Set

  • Customer also reviewed:
  • Teddy the Bear Small Toy
  • Farmyard Pillowcase And Duvet Cover Set
Service
Product

Service rating : Excellent service but the amount of packaging was completely over the top! The two duvet sets and soft toy arrived in a box triple the size needed, marked fragile, and surrounded by copious amounts of bubble wrap. Entirely unnecessary. Other than that, no complaints.
Product: Lovely, good quality.

Read more
No Comment
17 Hour(s) ago

Sandford Duvet Cover & Pillowcase Set

Service
Product

New when delivery was due

No Comment
17 Hour(s) ago

Fir Tree Pot Pourri Gift Set

Service
Product

Service rating : Very quick delivery. Beautifully packaged.
Product: Beautiful bowl and a delightful fragrance.

No Comment
17 Hour(s) ago

Silver Plated Heart Compact

Service
Product

Service rating : Website, ordering and delivery all excellent and as promised.
Product: Nicely boxed and wrapped. Quite solid and weighty (good). Beautiful shape and feel. Would definitely recommend. It made a perfect present.

No Comment
17 Hour(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Service rating : A day after receiving my goods I got the first junk email. I protested to The White Company as I always look out for the tick box to say "No junk mail". Their website didn't appear to have such a thing.

I asked that they stop sending me junk and that they delete my account as I no longer trust them. (The Data Protection Act requires them to delete an account when requested to do so).

I got a condescending response to say, "I can understand it is frustrating receiving unwanted mail ....." and promising that it would soon stop but brochures may still be sent for 2 months! What brochures??? They have not confirmed that they have deleted my account as requested.

I have again responded, reminding them of their obligations under the Data Protection Act. No reply.

No way will I use this arrogant company again.
Product: Towels feel and look good, although after one week and two washes there is a loose string from the seam of one towel.

Read more
Thank you for taking the time to leave your comments. I have emailed you personally in regards to this and I look forward to your response.

Thanks, Michelle.
17 Hour(s) ago

Four Seasons Mini Diffuser Collection

Service
Product

Service rating : I am told delivery went as expected.
Product: This was bought as a gift so I cannot comment on the product.

No Comment
17 Hour(s) ago

Nordic Pinecone Spruce Christmas Tree - 3ft

Service
Product

Service rating : Very quick delivery
Product: Really expensive for what it was

No Comment
17 Hour(s) ago

Glass Small Storage Jar

Service
Product

Service rating : Item was securely wrapped and delivered in good time
Product: Good quality glass,just the right size for storing cotton wool pads. Looks lovely in the batbroom.

No Comment
18 Hour(s) ago

Floating Heart Necklace

Service
Product

Service rating : Delivery was quick , and email tracking was good!
Product: Love the necklace , it’s for 18th birthday present !perfect! And also got matching bracelet! However I feel it should have come in little gift box as paying £5 for gift box felt a bit steep, for a small necklace ! But otherwise brilliant!

Read more
No Comment
18 Hour(s) ago

Wool Crystal Fair Isle Jumper

Service
Product

Service rating : I am very impress with the service. thank you
Product: Very happy with what I've ordered .
Thank you White Company as always very good service and quality :)

No Comment
18 Hour(s) ago

Mayfair Set

Service
Product

Great

No Comment
18 Hour(s) ago

Hydrocotton Bath Mat

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow - Medium
Service
Product

Service rating : Always a good service.
Product: This bath mat is a nice addition to the new bathroom. Cushioned which is nice under the toes.

No Comment
18 Hour(s) ago

Laundry Basket Liner

Service
Product

Service rating : Prompt and well packaged as always.
Product: Good product. Bigger than existing one so doesn’t collapse in basket as it fills.

No Comment
18 Hour(s) ago

Village House Fairy Lights - 15 Bulbs

  • Customer also reviewed:
  • Cedar Leaf Christmas Garland
  • Floating Heart Necklace
  • etc.
Service
Product

Brilliant delivery service

No Comment
18 Hour(s) ago

Cotton Short Sleeve Stripe Jumper

Service
Product

Service rating : Arrived the day after I purchased it on line WOW
Product: Beautiful

No Comment
18 Hour(s) ago

Knitted Patchwork Baby Blanket

  • Customer also reviewed:
  • Bear Ears Baby Robe
Service
Product

This is the second time that the customer service team have messed up my order when I have ordered via the phone. The first time I wanted to amend my order, I ended up being charged twice and receiving two boxes, one had to be returned and refunded, and this time i rang up as it was a gift and there was no way of sending the order to a different name and address via the website, so I phoned to ask that the order be sent to a different name and address - they changed the address but not the name and I received the order confirmation by email that was wrong saying it was being sent to me at the other address (if they hadn't been in they wouldn't have been able to collect it without my i.d.) so had to phone up the next day (again) to explain. Ordering via the website is fine when the order is straightforward - ordering via a customer services operator is terrible and frustrating, and will make me think twice about using the white company, which is a shame as the products are lovely.

Read more
I'd like to thank you for taking the time to leave your comments on our feedback form. I'm sorry to see what has happened with your recent orders with us, this is certainly not our normal service. I have emailed you personally about this and I hope this has been resolved.

Thanks, Michelle.
19 Hour(s) ago

European Down Duvet 4.5 Tog

Service
Product

Service rating : Great delivery nice and fast
Product: Love the thick duvet i bought so I’m sure this will be fine in summer

No Comment
19 Hour(s) ago

Brushed Heart Flannel Pyjama Bottoms

  • Customer also reviewed:
  • Carafe & Stacking Tumblers
  • Crystal Button Cardigan
Service
Product

Service rating : Easy to order through the website and quickly available for collection locally
Product: Comfortable and great quality

No Comment
19 Hour(s) ago

Beaded Star Ultimate Christmas Decoration

Service
Product

Service rating : packaged well and speedy delivery
Product: As with all White Company products - beautiful!

No Comment
20 Hour(s) ago

Double Faced V Neck Trapeze dress

Service
Product

Service rating : Excellent
Product: Very good

No Comment
20 Hour(s) ago

Embroidered Boho Blouse

Service
Product

Service rating : Good communication about delivery.
Product: Excellent fit and nice fabric for sale price- would not have paid full price for it.

No Comment
20 Hour(s) ago

Pre-Lit Nordic Spruce Christmas Tree - 1.5ft

Service
Product

Service rating : So quick and well packed
Product: Love these trees have 3 now

No Comment
21 Hour(s) ago

Lumi Polar Bear Christmas Stocking

  • Customer also reviewed:
  • Men's Merino Collar Sweater
  • 2018 Dated Bear Comforter
Service
Product

Service rating : Prompt delivery and good value
Product: Lovely and soft with room for a reasonable selection of presents without being too big

No Comment
21 Hour(s) ago

All Over Print Snowbear Pyjamas

  • Customer also reviewed:
  • Mariner Striped Pyjamas -Set of 2 (1-12yrs)
Service
Product

Service rating : Evcellent
Product: Excellent

No Comment
23 Hour(s) ago

Seville Duvet Cover

  • Customer also reviewed:
  • Seville Oxford Pillowcase
Service
Product

Service rating : Excellent service & superbly packaged.
Product: The simplicity adds to the elegance of this gorgeous duvet set.

No Comment
24 Hour(s) ago

Winter Home Spray

  • Customer also reviewed:
  • Winter Home Scenting Set
Service
Product

Service rating : Everything was exactly as I was informed.
Product: Love the scent of the Winter collection.

No Comment
24 Hour(s) ago

Henley Duvet Cover

  • Customer also reviewed:
  • Antibes Bath Mat
Service
Product

Service rating : Excellent! By mistake I ordered ordered single sized duvet covers instead of double. I changed the order next day by telephone without a problem. I was helped by an efficient, kind and polite assistant, nothing seemed too much trouble for her. Thank you.
Product: Very nice, good quality and attractive.

Read more
No Comment
24 Hour(s) ago

London Bear Sleepsuit & Bib Set

  • Customer also reviewed:
  • Kimbo Booties
  • Bear Coat
  • etc.
Service
Product

No Comment
26 Hour(s) ago

Nordic Pinecone Spruce Christmas Tree - 3ft

  • Customer also reviewed:
  • Lumi Polar Bear Christmas Decoration
  • Knitted Stag Christmas Decoration
  • etc.
Service
Product

Service rating : Great service!
Product: Great size!

No Comment
26 Hour(s) ago

300 Thread Count Egyptian Cotton Housewife Pillowcase

  • Customer also reviewed:
  • 300 Thread Count Egyptian Cotton Duvet Cover
  • Luxury Anti-Allergy Mattress Protector
Service
Product

They were never delivered! I assume they were returned to you?

Read more
I'm grateful for you taking the time to leave your comments. I'm sorry to see you have not yet received your order, this is certainly not our normal service. I have emailed you personally and I look forward to hearing from you soon.

Thanks, Michelle.
27 Hour(s) ago

Superga Classic Plimsolls Silver,40

Service
Product

Extremely helpful. Smooth transaction.

No Comment
27 Hour(s) ago

Lucille Duvet Cover

  • Customer also reviewed:
  • Lucille Oxford Pillowcase
Service
Product

Service rating : Excellent fast professional service!
Product: Luxurious comfortable bedding, absolutely amazing feeling, a feeling of living in a 5* posh hotel ! Love my new bedding !

No Comment
27 Hour(s) ago

Straight Leg Roll Top Trousers

Service
Product

Service rating : Good but far too much packaging for the product
Product: Comfortable, flattering, good quality

No Comment
28 Hour(s) ago

Aspen Eau De Toilette -100ml

  • Customer also reviewed:
  • Orange Grove Pillar Botanical Candle
Service
Product

Service rating : as above
Product: as above

No Comment
28 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Knitted Colourblock Dress
Service
Product

Service rating : as always very good
Product: Had trouble with the wick not as it usually is, it smoked a lot and sooted up the sides of the glass

Read more
I'd like to thank you for taking the time to leave your comments. I'm sorry to learn that this has happened with your candle, this is certainly not normal for this product. I have personally emailed you in regards to this and I look forward to your response.

Thanks, Michelle.
29 Hour(s) ago

Mini Port Glasses – Set of 4

Service
Product

Service rating : Prompt delivery and secure packaging.
Product: Just as expected. Thank you.

No Comment
29 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Stripe Frill Hem T-Shirt
Service
Product

Excellent service and delivery. Very friendly delivery driver.

No Comment
29 Hour(s) ago

Kimbo Embroidered Quilt

  • Customer also reviewed:
  • Soft Cable Cardigan
Service
Product
Latest
Service
Product

Service rating : Arrived as expected
Product: Beautiful quality

17-Jan-2018
Always good

Read more
No Comment
29 Hour(s) ago

Satin-Edged Cellular Blanket

Service
Product

Service rating : Good communication and delivered on time
Product: Lovely and soft, very good quality

No Comment
30 Hour(s) ago

Cambridge Duvet Cover

  • Customer also reviewed:
  • Cambridge Oxford Pillowcase
  • Cambridge Flat Sheet
  • etc.
Service
Product

I was very disappointed that the price offered for the Cambridge flat sheets, in the sale catalogue, was not honoured in my order. The sale catalogue offered 2 flat sheets for £45.50, but when I placed the order this was not honoured, and I was charged £45.50 each

Read more
Thank you for taking the time to leave your comments. I have emailed you personally about this and I look forward to your response.

Thanks, Michelle.
30 Hour(s) ago

Floral Knitted Romper

Service
Product

All fine, but I did not like paying £4.99 for postage when most other companies would offer you the option of collecting for free from a store

No Comment
30 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Hydrocotton Bath Mat
  • Classic Hydrocotton Towel
  • etc.
Service
Product

Service rating : Fast, well packaged delivery and lovely products.
Product: Good quality towel.

No Comment
33 Hour(s) ago

Genoa Oxford Pillowcase

  • Customer also reviewed:
  • Genoa Duvet Cover
Service
Product

Service rating : Delivery was quicker than the estimated date.
Product: The edging around the pillow case was much bigger than it looked online - didn't look right on bed so returning the item.

Read more
Good Afternoon, Thank you for your feedback. I am sorry to learn that the design did not meet your expectations. The refund will be processed once they have bee received back. This can take up to five working days once received.

Thanks, Chris
33 Hour(s) ago

Unisex Hydrocotton Hooded Robe

Service
Product

Service rating : we had 2 robes, one was tried for a couple of hours and started falling apart. We tried to return to a shop and were met with rudeness: accusations of inappropriate wearing, refusal to do anything at all, and when presented with an untouched robe, we were offered a refund on that one only, and the shop manager threatened that they wouldn't refund that if we didn't accept it and leave with the robe that was falling apart with no more discussion! On returning the second robe through the mail order dept, it took two attempts to get an email with a post label, despite being told it was being done immediately.
Product: Incredibly fragile garment that very quickly turns into what looks like rags.

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Good Afternoon, thank you for your feedback about the robes. I have sent you a personal email.

Thanks, Chris
34 Hour(s) ago

Wish Embroidered Pyjamas

  • Customer also reviewed:
  • Fairy Print Pyjamas
  • Reindeer Print Pyjamas
Service
Product

Service rating : Quick delivery. Beautifully packaged.
Product: Love Little White Company pyjamas.

No Comment
34 Hour(s) ago

Floating Heart Necklace

Service
Product

Service rating : Excellent service as akways
Product: I love my necklace it was a present from my son

No Comment
36 Hour(s) ago

Waterproof Mattress Protector

  • Customer also reviewed:
  • Underbed Storage Drawer
  • Cotton Small Storage Bag
  • etc.
Service
Product

Service rating : Excellent delivery service. Thank you
Product: I was rather disappointed with the waterproof matress protectors because the ones that I already have from the White Company have a cover on the waterproof side also. The new ones do not have a cover so the waterproofing is exposed which is a shame really.

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No Comment
36 Hour(s) ago

Crystal Button Cardigan

  • Customer also reviewed:
  • Silk Embroidered Blouse
Service
Product

Service rating : Easy use website and quick delivery. Fan.
Product: Just what I was looking for. Just nice to know a brand and the styles that will fit!

No Comment
36 Hour(s) ago

Jersey Shirt Dress

  • Customer also reviewed:
  • Star Print Nightie
Service
Product

Quick easy to order good communication from company

No Comment
36 Hour(s) ago

Rosemary & Pinecone Christmas Garland

Service
Product

Service rating : But thought the box it came in was poor, was ripped at top.
Product: It looks pretty ok, pleased with the product.

No Comment