Luxury bed linen, bedding and quality home accessories
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Service rating : First time customer so found the website easy to use and well illustrated .so disappointed Ivory jacket was sold out Product: Perfect fit and material of a high quality material chic simple style
Service rating : Quick efficient deliveryProduct: Gorgeous scent will have to try some others
I love everything I have bought from the white company they have loads of lovely things.
Service rating : Lovely top arrived so quickly brilliant service thank youProduct: Lovely top
Service rating : I just love everything about the white company ! Have to order online as have no store close. Good customer service and quick delivery.Product: It's expensive, but worth it. Lasts a long time, smells gorgeous.
Service rating : Prompt deliveryProduct: These shoes are well made and really comfortable and I love the style.
Service rating : The White Company's service is prompt, with a quick acknowledgement of the order, and deliveries usually within 2-3 days of the order. I have never needed a first class delivery, and the packaging is good.Product: The Block Stripe Jumper is a good fit, and the material is lovely and soft. I am looking forward to wearing it in the Spring with White Company's white slim jeans,
Service rating : Easy to use website. Prompt delivery.Product: Nice product.
Service rating : Very goodProduct: I love the feel and hang of the fabric - would be good to have had a choice of colours (I know you are the White Company!) but this was grey!!
Service rating : Thorough and reliableProduct: Perfect item, delivered in perfect condition despite being very delicate. Would highly recommend
Service rating : Very prompt deliveryProduct: Really lovely
Service rating : no much to sayProduct: don't like the slits
Service rating : The lady on the order line was really helpful. I wanted to order a diffuser for a friend to be delivered to another address and also one for myself. Nothing was any trouble she also sent all the paperwork to meProduct: Love the fragrance a real breath of Spring will order again
Service rating : Super service and unbelievable prompt.Product: Will be great when they fit. My mistake ordering too big.
Service rating : Very fast postingProduct: Lovely red trousers. Great fit. Nice and comfortable.
Service rating : Prompt and fastProduct: Was exactly as described and what I was looking for. The price was very fair providing first class value
Service rating : Very efficient delivery and well packedProduct: Looks very smart and smells delicious
Service rating : Delighted with fast delivery and quality of products.Product: We loved the seat pads. They are beautifully made and of excellent quality.
Have been dealing with TWC for some considerable time and love their products. My only point would be that they are often slow to respond via customer service
Service rating : Quick and reliableProduct: Not as good value as the larger candles. Not much 'burn time' for the money
Service rating : I have been purchasing White Company goods for several years and recently had reason to complain about a couple of botanical candles. I have found the level of customer service appalling and still await a reasonable response to my last communication. I have however received a refund for one botanical candle and returned another with the silk panel top so that it can be assessed by the appropriate department.Product: The jeans were missing from my package.
The packaging was torn and taped in places when it arrived.
I contacted your customer service department and was assured I would receive a call back. I didn't receive a call back although a refund was promptly made.
Service rating : Excellent service, posted guickly and kept updated.Product: A beautiful book for our daughter.
Service rating : As usual perfect customer service from the white companyProduct: I bought a vase which unfortunately arrived cracked, so got the money back
Service rating : Super service quick and efficient.Product: Not really keen on the smile
Very good service just bit disapointed one item was missing.
Service rating : Excellent service and top notch quality products from the white co.Product: Finishes my newly decoated bathroom off a treat!
Service rating : CuteProduct: Nice fit
Service rating : Goods delivered or promptly and well packaged.Product: Quality was great but they were not a good fit for me. Bit too high rise as well.
Service rating : Quick delivery, good communication & excellent products.Product: The Noir scent is beautiful, the diffusers provides the perfect balance of scent without being over powering.
Service rating : Good serviceProduct: The Pram is beautiful and a perfect size for a very small child
Service rating : Very timely, good quality.
A little more product detail would have been beneficialProduct: Would prefer heavier weight fabric, too pyjama like.
Very generous fit.
Service rating : prompt delivery...within 2 days of orderingProduct: bigger!
Service rating : Bought online, quick deliveryProduct: Bought as a present. A beautiful necklace , my friend loves it !
Service rating : On time and efficientProduct: Good quality and perfect gift just disappointing that gift wrap doesn't come free with the purchase
Service rating : I ordered this online , it was delivered very quickly and it was very well packagedProduct: I bought this for a friend for her birthday, she loved it, it is very well made, I already have the bigger size box which I have now had for 3 years and it looks as good as the day as I received it.
Service rating : Fast delivery, all items in perfect condition, superb packaging.Product: Lovely item, very stylish & good value
Service rating : Service as very goodProduct: Great fit & good quality
Service rating : Fast serviceProduct: Very disappointed that the picture title did not say that hat was not included
this is not about this order but i have had bed linen and been very disappointed that the buttons on the duvets have come off after one wash i had lost 3 buttons this is such a shame on such good quality products
Service rating : As always excellent service.Product: Already had white vest, so please with it ordered the navy one
Service rating : As usual, service excellentProduct: So soft to the skin
Service rating : Good website, easy to use, and prompt delivery with good information on the progress of my package.Product: Good quality and the right size
Service rating : I just love the white company productsProduct: Not a thing
Service rating : Arrived very fast and well packagedProduct: Beautiful dress, unusual colour, lovely fitted shape. Size 8 is quite small, so if you're in-between sizes I suggest you go for the 10. Beautiful dress, even my teenager rates it highly!
Still waiting for an item in my order to arrive. No update yet on where it is. Not very convenient.
Service rating : I have been using The White Company for a good while now and love their products.Product: Have ordered second pair to compare sizes. Love colour and fabric.
Web site easy to navigate. Packaging protective. Speedy delivet.
Service rating : Was fast delivery and we'll packaged.Product: Lovely little card.
Did exactly what I requested and was delivered on time, not all do.
Service rating : Delivered on time, friendly & helpful staffProduct: Nothing I would change, I love it
good quick delivery
Service rating : Quick and easy purchase , fast deliveryProduct: Lovely and soft , we already have the grey bunny for our first daughter bought this one for our second
Service rating : Quick, easy...and on SALE!Product: Wonderful and quality gift for soon to be newborn neice. A little but 'nicer' than similar ones on the market.
Service rating : Very quick delivery. Excellent communication.Product: I love this top. It's very comfortable and soft and the length is perfect for seeing a layered piece underneath
Service rating : Order turned up on time, had a problem delt with very quickly.Product: The clue is in the name but I only got the ceramic holder not even the chrome handle and lid so not much use for a toilet brush, will be returning it today.
Service rating : Good website and easy checkout plus delivery is greatProduct: This is for my great niece or nephew do can't wait to give it to them - quality looks lovely and soft motifs
Service rating : Awful service from the White Company! I only purchased these with vouchers obtained due to compensation for a horrific experience with a faulty candle and the subsequent awful service received!Product: Awful service from the White Company! I only purchased these with vouchers obtained due to compensation for a horrific experience with a faulty candle and the subsequent awful service received!
Service rating : Quick and efficientProduct: Just what I needed
Service rating : Arrived promptly and well-packagedProduct: Nice shape, lovely feel.
Service rating : Speedy delivery , easy ordering xProduct: Very pretty
Service rating : Very soft good valueProduct: Excellent service as alway j
Only problem I had was with the delivery
Service rating : GoodProduct: It's very nice, but it was expensive.
Service rating : Delivered in good time. Rather a lot of packaging for the items I had ordered.Product: Perfect hangers for knitwear, don't take up too much room.
Service rating : Prompt delivery as usualProduct: Good quality lovely fit looks great with white jeans
Service rating : Didn't like the dressing gowns so sent them back & it cost me £13 to send them backProduct: Sent back as they were to go with dressing gown
Service rating : Purchased via website always excellent as usualProduct: Beautiful
Service rating : The item I ordered was a spring item and it was offered to me at a reduced price two days after I received it. I did complain but there was no response I did hope that I would be offered a refund for the difference.Product: The best I can say is it is ok, not sure it is worth the money the speed it was reduced days after I ordered it. It is rather baggy I may send it back. Will hesitate long and hard before I order anything else as I am rather disappointed I expected better.
Service rating : Brilliant as usualProduct: Excellent service from a greaT company with enviable products
Service rating : Very promt service,Product: Beautiful quality
Service rating : Easy transaction and fast delivery.Product: Present for friend, not something I would normally buy, sorry.
As usual excellent service
very easy to order and a very impressive and efficient delivery service
Excellent speedy delivery
Service rating : Excellent! In every way. Couldn't have been better. Can't wait to order another item.Product: Beautiful colour, soft and a flattering style and fit. An ideal update to my cardigans! A really versatile piece, and it's MINE!
Thank You x
Service rating : Very good prompt deliveryProduct: It was really nice but just too short
Service rating : Ordered on line. Quick deliveryProduct: Fabulous quality and looks great on
Service rating : The person I spoke to on the phone was particualrly helpful, mine not being a straight-forward order.Product: I would have much preferred to buy it in a dark colour (such as the brown of the previous one I bought from you), rather than white.
Service rating : I was able to buy an item that had disappeared from the catalogue with the help of one of your friendly staff.Product: This is a gift and looks substantial and the nicest I saw on line
Service rating : Excellent ServiceProduct: Luxurious - so soft
Service rating : Very easy to use website, quick delivery and always good service.Product: These are the worse towels I have ever purchased, they fall far short of the quality I have come to expect from The White Company.
Service rating : The parcel was delivered very quickly.Product: The t-shirt is a darker shade of grey than it appears in the brochure but is still lovely.
Service rating : Always helpfulProduct: But too short for me
Feedback for a different order/item. Placed order on 30 Jan for Moses Basket & stand. Still not received.
Originally it was supposed to be delivered last Tuesday 02.02 DPD said it was delivered and signed however not received anything. After multiple calls to The White Company figured out it was delivered to wrong address. They assured me DPD recovered it and were going to deliver to me by the end of the week. Every day there was a different issue as to why delivery failed and after further number of calls to TWC and DPD aparently all along they had wrong address label on my parcel. On Friday night I was once again assured by TWC staff that order was going to be delivered on Monday however once again that failed. After speaking to them again they said DPD forgot to put it out for delivery yesterday and will be sent out today (Tuesday 09.02) as priority. Well to my surprise after checking tracking details this morning nothing happened again. So I called The White Company again and this time I was told order might be lost but DPD might take 24 hours to investigate and they can't resend me a new one as it is out of stock. So I have been charged for both items which are lost somewhere and all I got back was sorry nothing we can do to help.
Service rating : Items arrived on timeProduct: Very good fit and comfortable
Service rating : Tried to do it on line but as I had 2 different codes it didn't seem to work. Had to do it by phone which was fine. package arrived quicklyProduct: Didn't want anything pungent but this is really very delicate. It is in a very small room and you can't really smell it unless you are on top of it. Our last diffuser did a better job even though I took out half the sticks to get the density of perfume right. We have to keep turning the sticks. Haven't used you diffuser before.
Smell nice though.
Service rating : website so easy first rate not confident using online buying but made ordering a pleasure and boost of confidenceProduct: ordered Friday parcel here Monday given to friend as a present same day and she loved it brilliant
Service rating : Delivered promptly and well packed.Product: Love the vase ... wish I had bought the larger one too!!!!
just a note about your messaging service......good idea but hopeless message as it never gives which courier will be delivering and what website to use for tracking.
Service rating : Had a coupon for 20 percent off and as I applied it, it put the price up from the same price and yet it didn't say that you couldn't use it. I think it is very misleading.Product: Good quality and colour
Service rating : Excellent service. Order arrived in two days.Expected longer.Product: First used this product on an overnight stay at a lovely pub in Helmsley area. Loved the light flowery fragrance so much I went on the web site and purchased it!
Service rating : Good quality and excellent seuProduct: Good quality
Service rating : Fast internet service.Product: A lovely product, beautifully made, a really attractive jacket, I ordered size 14 as this is my normal white company size but the actual size is more like 10/12, so not true to size. Unfortunates no larger sizes available
Service rating : Prompt arrival , well packaged , clear delivery instructionsProduct: Beautiful soft pink slippers , I bought some for my daughters for Xmas then purchased two more for myself and my sister , Cheryl Queens PRk Chester
Service rating : Delivered within two daysProduct: Purchased as a gift. Exactly what I expected - lively to look at and hold.