Luxury bed linen, bedding and quality home accessories
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Service rating : Easy to order and goods arrived on timeProduct: Purchased for or granddaughters first birthday garden party, looked amazing on the white gazebo and gave a lovely light when it got dark
Service rating : Good price fast friendly service also like the 15% off cards sent with the Brochure they are a great little incentive.Product: Great pillows always by from TWC as I know they will be good value and quality
Service rating : Always excellent. Items always arrive in pristine condition, well wrapped and protectedProduct: Beautiful quality
Service rating : I appreciated the free delivery but had to pay for the returns - a lot of companies don't charge for thisProduct: Very nice white jeans - ordered a 12 but they were more like a 10 and so I returned them -I am a small 12
Speedy and efficient
Service rating : Good service..just need to reply when sending things back to say they have received it.Product: The fit comes up quite big so it's better to go a size smaller..
Service rating : arrived the next day ecellentProduct: lovely product
Service rating : Excellent service both in store when I returned items to Chelsea and on phone when placed order apart from discount code took ages to workProduct: Just decided it wasn't right for me
Service rating : The services was really good and it did arriaved very quick.Product: I love this product because is perfect for my daughter's room. And the best part is it doesn't feel hot when you sleeping on it .
Service rating : Very prompt delivery.Product: Love it and have now bought a cardigan to go with it.
Service rating : Straight forward good service. Will recommend.Product: Gorgeous. Am hooked!
Easy to purchase, kept in touch re delayed delivery and delighted with products that arrived although they haven't been given yet.
Very quick and informative.
Service rating : Relatively slow shipping ...Product: Fabric, fit, look ++++++
Service rating : ExcellentProduct: Excellent
Website clear, easy to manoeuvre round, good
Service rating : as always, excellent
1Product: Lovely jumper!!
Well, there's always room for improvement
Service rating : good as alwaysProduct: True to size. Super fabric, lightweight, almost see thru. Contemporary. Will be loved as a well cut summer shirt. Also a good shade of white, quite soft.
Service rating : The package arrived quickly at home.Product: The dress is very simple for the price I payed.
Service rating : Great to have email confirmations of purchase. Package arrived quickly and we'll packed. Thank youProduct: Great weekend jumper - nothing to change
Service rating : Easy to use the website and swift delivery.Product: Wonderful elegant shape. Great feel to the Linen. Yet to wash
Service rating : Quick and efficientProduct: Item as described - great fabric!
Service rating : The service provided is brilliant, however I have serious issues with the quality of the clothing - have ordered a lot of things that have looked great online or in th brochure, but very disappointing when they arrived. And expensive. Cashmere is dreadful.Product: Looked great in the brochure and on line, but nothing like that on. What has happened to all the great summer classics you use to supply, the quality is nothing like it use to be.
Service rating : The order was delivered very quickly.Product: Just the right size to take on holidaya. The product has a lovely perfume and is great to use.
Service rating : Easy to order online. Order delivered 2 dats later.Product: Great colour for baby girl. Just a hint of pink. Soft to touch.
After a poor start the telephone service was excellent
Your web site has glitches. Resetting the delivery options everytime something unrelated was changed on the page . Email confirmation was another day later making the next day delivery tricky!
Service rating : Good as usualProduct: No
Service rating : Quick and efficientProduct: But too narrow
Service rating : very good and quickProduct: very good quality
Service rating : Arrived within two days, so was able to wear on the Saturday evening. Brilliant.Product: Did not keep, sadly once again sizing seemed larger than normal. But not as large as the Tuck waist Jersey dress. It us a beautiful dress, looks expensive and beautiful colour. But for a dressier occasion, so not as versatile as Tuck waist dress.
Service rating : Quick delivery, efficient service.Product: Love this, so fresh and clean.
Service rating : Have not even received cloud blanket. It's been over two weeks !!!Product: The whole service poor
Website was good but my order has still not arrived. Surprised to receive a survey before my goods. Not happy
Service rating : Very quick delivery and well packed productProduct: Bought as a gift
Service rating : No problems with ordering and arrived within 2 days.Product: This was bought as a present for a new born. The parents are animal lovers and were thrilled with this gift. I bought 6-9 months for use in the autumn.
Service rating : Great tracking once my order was placed and quick deliveryProduct: Love this nightie. It is extremely comfortable due to its full shoulder cover - no skimpy straps to move around. It is a practical shape but pretty too with the lace finish. It has washed very well
More colours please - maybe a soft pastel pink
Service rating : My purchase was despatched immediately and arrived the next day.Product: Great fit, versatile, and comfortable!
Service rating : Very quick delivery and product well wrappedProduct: It was exactly as the website had shown which is so refreshing. Great value.
Really fast delivery
Service rating : service and communication pretty good even if I had to wait nearly 8 months for Florence bed,I suppose the Italians took a long time to fulfil their orders!!However I am very happy with my new bed,it's quite lovely. . . .and has been much admiredProduct: My mistake I did not check the measurements I expected a much larger p/case
Service rating : slick and fastProduct: birth present for baby not as yet arrived, but it looks fab
usually excellent but when I had a query on my credit card 2weeks ago, they said they would ring back. I am still waiting!!
Service rating : On line is quick and efficientProduct: The sizing in your shorts / trousers are all wrong. I am a size 10 / S in clothing and I cannot fit into your size 10 shorts; your size 12's are tight and the 14's are enormous. Something is not right!! Very disappointing as all other clothing I buy from White Company is a Small and fits. I know I will be sending back the white jeans that are on order :(
Service rating : Fast efficient serviceProduct: This is a pleasing fragrance that I was trying for the first time. It has not surpassed the my favourite - Seychelles
Service rating : Received via post within 48 hrsProduct: Beautiful design, quality and perfect fit
I'd have said excellent but the fact that you have to pay for returns brings the score down in my view. This is an outdated practice and doesn't reflect well on a store of the White Company's calibre in my opinion :)
Service rating : White company is one of my favourite shops, however some stores and the service let the company's image down.Product: Lovely rich cream colour, very comfortable and light feeling material even though it is thick and of good quality
Service rating : Most helpful staff & good check out tooProduct: I am looking do a petty late with fitted bust area. Am using your nightie ! A bit less full would be perfect22-May-2015Good
Excellent service every time I have ordered from white company. Delivered within 2 days of placing the order under standard delivery!!
Service rating : Lady on the telephone was extremly helpful, polite and bubbly, she is a credit to your companyProduct: Very soft and comfortale22-May-2015First rate
Service rating : Fast delivery easy webisteProduct: Its beautiful and soft!
Service rating : As always, the customer service is outstanding, the delivery very fast and goods as expected! Thank you very much!Product: Very happy with the quality!
I was told the items would arrive in 3-5 days, and they arrived in two. I really appreciated this speedy service.
Service rating : GoodProduct: Good
Service rating : speedy delivery; easy to use the site; it holds my 'maybe items' in my shopping basket for as long as I need to get a good enough purchase together to submit my order; the offers are a great incentive to shop!Product: love them, great atmosphere creators
absolutely first rate
Service rating : Friendly and efficient.Product: The cotton is beautifully soft and confortable, just right to be next to my granddaughters delicate skin. The design is so pretty but not fussy and so can be worn at any time.
Service rating : Normally I have a great experience with the white co but these dungarees took over 3 wks to be delivered and I missed using them for a holiday. When they did arrive they had stains. Phoned customer services and they sent me a free returns, over a month later and I still do not have the dungarees! Most customer services would be v apologetic but this didn't occur, disappointed with this.Product: The dungarees were lovely quality apart from the yellow stains on the back. Still waiting for a replacement!
Very clear and easy to use website. Prompt delivery.
Service rating : Very efficentProduct: Too long at upper part
Service rating : Fast delivery to Spain.Product: Nice design, but armholes cut quite high. Quite expensive for what it is but better value with a code discount. Wish you did more 100% cotton nighties.
Service rating : No commentProduct: Nothing
Service rating : Speedy deliveryProduct: Very cute
Service rating : Usual, easy to order and fairly prompt delivery. Unfortunately White Co do not offer free returns (as most online retailers do these days) and so I will need to return them to a shop!Product: These shoes are excellent quality & very comfy (especially if you have broad feet) although not as comfy as the canvas ones - but the sizing is odd. I ordered a 6 online (my usual size) and they are at least one size too big for me. I have bought Superga shoes elsewhere in the past and always requested 6's from the sales assistants - comparing the labels now, all my old ones are a euro-39 (5.5) and the leather ones from White Co are a euro-39.5 which makes me think that sales assistants already know something about the sizing issue. My point is, the White Co should have pointed this out online also! As a result, I will need to return them!
White company service was good but Yodel the courier was terrible so would prob not order online again if they were the courier
Items arrived on time and well packaged
Service rating : Delivered in time for occasionProduct: well wrapped up. Very nice gift
Service rating : Fast deliveryProduct: Popper rather than Velcro and side fastening make this so much easier to use than most bibs
Service rating : I love purchasing items from white company as excellent service is guaranteedProduct: Good quality even if a bit expensive
Service rating : Couldn't find it on-line myself in size 8 but Manchester store were able to locate one and had delivered within a couple of days. Excellent service.Product: Jumper true to size. Feels nice and snug
The service was excellent. Unfortunately two of the items were broken on arrival as they had been gift wrapped and so weren't quite as protected as they could have been if they hadn't been gift wrapped. However the customer service team responded very promptly, they sent replacements and were very apologetic even though the items could have been broken in transit. I cannot fault the follow up service that let me know that the replacement items were en route and I will definitely use this service again.
Service rating : Items always well packaged when sent. Shops staff have always been helpful it I wish to return/swap and items.Product: I have this same cardigan in silver grey, I got the same design in black. It is in the same size but is a bit smaller. It still fits but a bit annoying its slightly smaller so a bit shorter in the sleeve and tighter.
Service rating : Everything arrived on the day I expected it to. Wrapped well, left with a neighbor as I was at work.Product: Look good fit well, but haven't worn them out yet
Service rating : Very quick. I was quite surprised when the package turned up in a couple
of days. Excellent.Product: The fit.
Service rating : Fast deliveryProduct: As shown on the website! Very nice for the summer
Service rating : This time excellent as the package was left secure in the garden. This approach is much prefered rather than chasing packages from supply centre to a holding depot.Product: It is lovely and purchased as a gift but I had hoped that it would have been in a white company box like the candles. It is a shame as the White company is viewed as a supplier of luxury products and other similar competitiors do box their products. While I accept that not all will be boxed it seems as though this item was crying out for a box. I accept that you do gift box for £5 but this does seem rather steep. Maybe a middle ground could be found.
Easy & quick to order & prompt delivery
Service rating : The item arrived quickly and was well packed. Sadly it did not look as great on me as I had hoped, so I returned it and my return was handled quickly and with excellent communication all round.Product: The item looked amazing in the pictures but the loose fit made it very revealing the moment I leaned forward and overall it was not as flattering on as I had hoped
Service rating : Online ordering was very straight forward and the product was delivered promptly.Product: Beautifully packaged, aromatic smell and value for money.
Service rating : Very swift delivery serviceProduct: Great style and such a versatile piece for in between seasons. Fabric is beautifully soft too!
Service rating : Service from your telesales lady was efficient and helpful with an extremely nice manner.Product: I bought these for the ladies that provide food & beverage for our youth football team(Mums). Feedback has been "delighted & different" .
Service rating : Friendly service, delivered on time.Product: Lovely solid chest of drawers
Service rating : Quick delivery.Product: Love the silver colour and very comfy, although fitting is on the large side.
Service rating : Easy to order items and delivery was very speedyProduct: Love the material of White Co nighties and they wash well
Service rating : Diffilcult to get right size.Product: A very good product. I found it difficult to get the correct shoe size both in shop and on line.
Service rating : Products arrived quickly. Good communication by email. Felt secure purchasing from this companyProduct: Do not like that the inside of the top fastener is next to baby's skin. I bought these vests for newborn and am disappointed . They are expensive. I will not buy these vests again.
Service rating : Excellent service, quick deliveryProduct: Love it!! Want to buy all colours!
Service rating : Always good always delivered very quickly and excellently packaged. Web site easy to navigate.Product: Exactly what it is.
Service rating : always consistanly high quality productsProduct: gorgeous love them .
Service rating : The whole procedure was very easy to use and staff were helpful in the shopProduct: I returned this as I thought the material was very stiff, maybe after a wash it would soften up
Service rating : FineProduct: Usually buy size 16,but these were huge! Returned and bought size 14 zip joggers.good quality though.
Service rating : Ecxellent service fast deliveryProduct: Really cute well packed great service
Excellent prompt service as always
Service rating : Arrived on time, happy with service. I wish The white company offered free returns, as I would be more likely to place a bigger order to try more items.Product: They fit fine but are tighter on the calf than previous pairs of the same size. Definitely a smaller cut than the grey long pair I bought in the winter.
Arrived quickly, well packaged, good email communications
Service rating : Bought on web site, but always east to use and quick deliveryProduct: Like the extra length