Luxury bed linen, bedding and quality home accessories
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Simple to order and goods arrived on time.
Service rating : Good. Free postage for lower spend would be incentive to purchase more often.Product: Lovely item. Love White Company quality ... but would love the chikdren's lovely cotton nightwear to crease less, if possible.
Service rating : Product received quickly after I ordered itProduct: Better quality
Everything was perfect The welcome and friendly atmosphere is a plus
Good service - delivered when they said they would.
Service rating : goodProduct: Good quality product
Service rating : No problems encounteredProduct: Beautiful silky cotton
Web site easy to use and delivery very quick and so beautifully packaged
Service rating : Staff were friendly and helpfulProduct: The bag is fantastic and so useful for many different situations
Service rating : ExcellentProduct: Everything
Service rating : Very quick and efficient service from LWC Symons team. My order was placed in a minute, and I received it within 3 days.Product: My son loves this jacket, he is growing out of his current one in the same style so I ordered for him next size up (to be ready for him when he grows into it, as very sadly LWC doesn't produce sizes after 6 yr any more) so finding 7-8 size available on- line was really great.24-Jul-2017Always amazing service and happy staff. It is a true pleasure to shop in TWC , especially Symons store, where every member of staff is truly caring and very efficient.
Very efficient as always.24-Jul-2017Great
Service rating : Left product really securely when I wasn't in to receive the package, and comms were really good.Product: Well packaged and lovely candles.
Service rating : Good arrival time
HERMESreturnwasveryinconvenientProduct: See through thin material. Overly large for size.
Service rating : Speedys deliveryProduct: Elegant
The service and delivery were both very good and prompt. However, I would like to make two comments. The box that my clothes arrived in had practically collapsed during transit. I could not reuse it to send some of the items back. Also the returns form is very 'user unfriendly'. There is barely enough space to enter the description of the product and code in the spaces given. Also the product code and description details are on the reverse of the form so you have to keep turning the page over to see these details. I buy quite a few clothes from Mint Velvet which I would say is a similar standard of clothing to the White Company. Their packaging is excellent, lightweight but strong. Also they print out the product code and description on the returns form so it is far less effort for the customer to fill out the form. I would imagine that this eradicates a lot of room for error too? Hope you find these suggestions helpful. I did write a note in with the items I returned to the White Company but I didn't receive any feedback.24-Jul-2017I'm pleased you found my comments useful. Hopefully you will be able to implement some of my suggestions in the future
Service rating : Friendly and polite staff when you order by phone.Product: Lovely blanket nice and soft good quality.23-Jul-2017Very good keeps you updated with latest offers.
User friendly website, easy ordering and great delivery service!
The White Company send out far too many marketing emails, less is more!!
Service rating : Excellent,Product: Beautiful
Always quick and easy service.
Fast quick quality service. Products arrived beautifully presented which was really important as its a gift
First class service
Service rating : Always excellent service.Product: I really like these glasses. They look good and are perfect for the garden and picnics. My only negative is that I would prefer the plastic to be a little thinner but then they wouldn't be as strong and sturdy. It doesn't detract from them being lovely glasses though at all,
Service rating : Quick delivery easy to orderProduct: Good quality
Service rating : Your courier service is really poor. I ordered items on a Sunday and didn't receive them for nine days (on the Tuesday) despite assurances that it would be delivered in five days. The goods were a birthday present for the Sunday which was obviously missed. Very very poor!Product: Lovely item. Very pleased with quality and value.
Service rating : Lovely packaging, delivered on timeProduct: It was a gift so cant comment on fit, but it felt very soft and i loved the beautiful design. So pretty.
Service rating : You always let me know what is happeningProduct: Excellent quality
Very efficient payment and delivery
Service rating : Outstanding friendly & helpful service at The White Company Cardiff. Manager Justin excels at ensuring customers enjoy a positive shopping experience within this most pleasant of stores.Product: Classic elegant design & excellent quality.
Brilliant, they look fantastic in my grandaughters nursery
Service rating : More than a month later I still have not recieved my orderProduct: Still have not recieved order
Service rating : Shame no free returnsProduct: Sold out in my size, I tried a size up but too too big as its a generous and long cardi already.
Service rating : Superior quality items, well packed, packaging sturdy enough to withstand the postal service.Product: Had experienced one in a hotel so bought a couple of them when I returned home.
Service is always pretty good
Service rating : White Company never fails in their service, it is continually of a high standard.Product: The bath mat is excellent quality and just what I was looking for for my newly refurbished en-suite. Excellent price too.
Service rating : Super service. Waited for product but exact date of arrival as predicted.Product: Great product. Simple, sleek & looks great. Well worth waiting for.
Service rating : Prompt deliveryProduct: generous sized standard pillowcases
Service rating : Excellent delivery service unfortunately I had to return but returns service also excellentProduct: Thought they would have been a true blue more like grey
Service rating : The website was down so I called directly and recieved excellent customer serviceProduct: It's simply gorgeous
Service rating : Company's service is slick and professional.Product: Exactly that lightweight and well made. A lovely item.
Service rating : Excellent service. The gown arrived at the time promised and I would use this service again.Product: The dressing gown was lovely and fluffy. I'm a size 12/14 and the medium was a perfect fit. Just what I wanted!!
Service rating : Since you don't have children clothes over 5 years on the American www-site I called UK to put in the order. I also wanted to order something from the US www-site, however, it could not be processed. Was little disappointed.Product: It is a gift for later on this Fall - Winter for my granddaughter.
Will find out.
Service rating : Fantastic service - we were having issues with the delivery but one ring to customer service sorted everything out perfectly.Product: Buttery soft and brilliant night's sleep!
Thankyou so much to white company for sending me out a replacement due to hand soap being faulty. You will never understand how much that means an amazing gesture of good will & truly am over the moon!
Service rating : Arrived on time, in good condition..Product: Exactly as stated.
Service rating : From ordering, receiving a confirmation email, receiving a delivery track, and receiving my order within 3 days is excellent.Product: The Boucle Jumper is beautifully soft, and the sizing is right. Very happy. It's more for Winter than Summer, so I haven't worn it yet.
Service rating : REALLY FAST AND EFFICIENTProduct: FANTASTIC PILLOW
Service rating : You are always very fast to reply on an order given and to keep me orientated as to when to expect the delivery.Product: Beautiful design
Service rating : Website showed items were out of stock. Emailed the company who said there was a glitch on the website. Had to order over the phone.Product: Very capacious. Holds two ks feather duvets and has room for pillows too. The only thing I was slightly worried about was maybe the handles wouldn't be able to support the weight.
Service rating : Quick deliveryProduct: Very pleased. Excellent quality as usual.
Service rating : Delivery timescales was to long. It took over a week for the carrier to deliver.Product: Nice pillows. Possibly a bit softer than I expected them to be.
Service rating : Products despatched quickly and nicely wrappedProduct: Good quality fabrics and well-made, sizing fits my son perfectly
Service rating : The item arrived quicklyProduct: There is an obvious defect in the pattern of the base (most of base has a crackle glaze but there is one quite big part that doesn't) so it needs to be ruturned
Service rating : Excellent speedy deliveryProduct: Wonderful soft toy my grandson adored it ! I thought I bit more could be made of his face i.e. a nice big eye and mouth.
Service rating : Great as alwaysProduct: Look good, dry quickly, perfect for our bathroom
Service rating : Rated poor due to delivery choice. Carrier did not wait for door to be answered and just left the parcel.Product: Returned
Service rating : efficientProduct: comfy
Delivered on time and in perfect condition. Website easy to use
Service rating : quick deliveryProduct: have had 2 before so new what to expect
Service rating : I love White Company but I wish it was free returns like oasis and other companies. I use them a lot because I can take parcel back to my local spar shop.
Wished you'd get my name right as well . Alistair Whitehouse-Jones is my ex husband . My name is Julie Whitehouse-Jones .Product: Love it
Easy to navigate the website, excellent communications and swift despatch
Customers should be able to return products which do not suit or not of different quality when received etc
Service rating : Always expertProduct: Sleeves slightly tight but might relax on washing. Lovely shape and material.19-Jul-2017Excellent. Easy to use19-Jul-2017Excellent. Easy to use19-Jul-2017Excellent. Easy to use19-Jul-2017Excellent. Easy to use
Service rating : Fantastic so helpful and quick deliveryProduct: The colour isn't very exiting mabe more mink in it as it looked a bit bland grey
Service rating : Quick delivery, good communicationProduct: Lovely quality just as described
Service rating : ExcellentProduct: Excellent products and fantastic service19-Jul-2017Excellent
Really good service so quick
Service rating : The two items ordered arrived very well packed and quickly.Product: I did like the sweatshirt but it was very large for size 12. I was therefore disappointed and had to return it. It was too baggy.
As always Claire gives amazing knowledgable service. Always smiley and efficient even when very busy in the store. What an asset .
Service rating : Easy to use website and super fast deliveryProduct: Nice jumper - can dress it up or down
Service rating : Parcel arrived when it said it would and was packed beautifully in a box not a bag.Product: After 3 washes the pyjamas have lost their shape, disappointing!
Service rating : GoodProduct: To shirt style is fine but the white colour of this t shirt is different to the white of the short sleeved t shirt. It has a cheaper look to it, and is on the verge of a pale grey which makes it look like it has less quality. Still feels nice but the white is not a nice white.
Very quick and exact
Service rating : You always get a first class service.Product: The fit is perfect and it is a lovely weight so hangs very well.
Service rating : Arrived on date specifiedProduct: Perfect fit and great quality
Service rating : PromptProduct: Very comfortable, soft and cool.
Service rating : Great website and delivery.Product: Lovely light duvet for a 2.5 year old.
I don't know the name ot the assistant in the Liverpool store who helped me with my purchase, but she was so friendly and extremely helpful and I will be happy to visit the store again because her customer service skills were excellent...the whole experience was a real pleasure - thank you
Service rating : Great service, fast shippingProduct: Excellent quality
Excellent service and really helpful friendly staff
Service rating : This candle was replacing one I bought in store - completely intact packaging but glass cracked all way round damsel.Product: Absolutely beautiful fragrance. But it doesn't look like candle wax is filled into glass container very well - gaps?
Service rating : So quick, spot-on and beautifully presented as alwaysProduct: Good value
Service rating : I love TWC products but it needs to sort out it's pricing policy. I'm not a VIP customer with a 15percent off card, sent through the post, and then 20 percent off appears regularly, especially at weekends and holidays.Product: Completely unusable as backs were stuck and when you tried to pull them off the wire of the earring bent. I received a full refund.
Service rating : Smooth sailing - excellent that my VAT got returned too!Product: super soft!
Service rating : Quick service with the ability to track your items.Product: Gorgeous summer dress that will become a classic dress that will last for years.
Service rating : Delivered fast, packed wellProduct: Does what it says
Despatch was slow. My son also had slow despatch with ordered goods.
the dispatch of my item and ordering was very good. It was disappointing that the delivery driver let them down.
Although I still don't know that the parcel was delivered!
The product you have replaced was bought for us as a Christmas present from a member of our family who frequently shops at the White Company online. When the item became faulty we took it to the Winchester branch to ask what could be done about it. The supervisor's first reaction was to infer that it may have been purchased at your Bicester outlet and was probably a 'second' and would only change it on production of the original receipt. Following a number of emails to the customer service department it was decided to replace the item.
Service rating : very efficientProduct: lovely and soft
I ordered three items to send to friends for the arrival of their new baby. I requested for them all to be sent in a gift box. Two items were dispatched in the gift box. I was told the 3rd item would be sent separately (which I wasn't happy about), so I let our friends know. We were then told there wasn't any of the 3rd product left in stock so it couldn't be sent. Disappointing all round.
The whole experience in dealing with your company is always pleasurable. The goods arrive on time. They are beautifully packaged-- and able to be opened without any effort!
Service rating : Very swift and easy, no hassleProduct: Smell lovely and packaged brilliantly
Service rating : Excellent service. Delivered quickly.Product: Not opened the bedding yet as we are moving house.
Service rating : Website very easy to use, clear description of product.Product: Beautiful candle, exactly as shown.
Service rating : Was worried about not getting items in time and you were very helpfulProduct: Great quality
loved being able to collect from a local store
Service rating : always punctual and always correctProduct: comfortable and keeps its shape