Luxury bed linen, bedding and quality home accessories
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Service rating : ordered and delivered promptly.Product: these slippers have come up too small - the sizing is wrong.
I ordered 3 items on 29 december with next day delivery.I received only 2 of them.I still have not received the third item and every time the explanation is that it is out of stock and it is not known when it will be dipatched.In the day of order the website was showing that the product is in stock and will be delivered on 30 december.Today is 17 january 2017 and it is absolutely unclear when this product will be dispatched.Ridiculous low quality service!
Service rating : Order didn’t arrive, I had to chase up. Was promised I would have delivery of my order by Friday. The next thing I know, I’ve had an email saying that part of my order was refunded (no call or email to explain) and that the rest of my order was dispatched. Friday came and went, no order arrived. I had to go and spend more money, last minute for gifts Order arrived next day, still no response from your customer service who would have received my email on the Thursday. I then had to pay £8+ to return an order that arrived really late!Product: Arrived too late. Returned at my own expense!
Service rating : Excellent service with excellent products.Product: Density of fabric - particularly with white trousers!!!
Service rating : Speedy delivery.Product: Good fit and really comfortable. Look great on. Great value for money in the sale.
Service rating : Hermes deliveries are sometimes slow, wrapping excellent, staff lovely, size 16 almost always sold outProduct: Had to have a white company bag, love the styles but all the leather bags now made in India smell dreadful so a canvas bag will do until the leather comes from Italy again
Service rating : Quick delivery, well packed.Product: Great quality fabric, lovely frill on the edge and the sheet is a generous size. washed and ironed easily. Very comfy to sleep in so pleased with the purchase.
Service rating : Prompt delivery and easy orderingProduct: Lovely dress and leggings and good price in sale!
Customer service were extremely helpful in placing my order and it arrived swiftly, beautifully packaged.
Service rating : Prompt delivery . Delivery service poor. Hermes. Extremely broken box. Delivery man denied personal responsibility. Left in a hurry. Did not want a signature. Rather distasteful. I see in the weekend Observer Hermes has had a bad rap.Product: Washed and ironed as recommended. Cotton not as good quality, seams not exactly straight. These are the cheapest White Company provide. However, nothing in White Company is 'cheap' so less than delighted. Difficult to iron too.Washed and ironed, as above.
Service rating : Swift delivery, well packagedProduct: Perfect, longer length. Very cosy but material not too thick. Great colour.
Service rating : Very speedy delivery with excellent customer service by phone.Product: Lovely! Looking forward to wearing it with my new leather skirt
Service rating : No problems with order and excellent packaging. Thank you.Product: As described.
Service rating : My family love the white co, it is their favourite shopProduct: Always top quality?17-Jan-2017Good
Service rating : Items arrived quickly and were well packaged.Product: The items were really good quality and exactly as shown on the website.
Service rating : Always deliver on time and when statedProduct: Super quality
Service rating : Prompt deliveryProduct: Very soft fabric washes well!
Service rating : Speedy delivery and all nicely wrapped and boxed so all is protected.Product: Just had to have it !
Service rating : The service was excellent and delivery was really quickProduct: I love the way it feels
Service rating : Smooth transaction! Website a joy to useProduct: Smooth socks! A joy to wear....
It would have been good/excellent as I usually receive exceptional service from the white company however on this particular purchase I'm afraid I was left feeling disappointed because of your returns policy. Unfortunately I don't live close to a store to do a free return in store so I had to pay p&p to send the item back to you. I think a company of your calibre should offer free returns for customers. The nightgown I purchased was way too big for a small size. I understand it's a unisex robe however it may be worth creating a male and female robe instead as the sizing doesn't work well for women. I have since seen other reviews left on the item stating the same thing. The sizing let the product down otherwise I would have kept it - I was very surprised that I didn't find a returns label with postage paid on my invoice. High street stores who in my opinion would rank lower as a brand than the White Company offer this service so it has unfortunately left me feeling disatisfied because of this.
Service rating : They have still not been delivered!Product: Not yet received delivery.
Service rating : Prompt delivery and good packaging, though again there is an issue with the courier.Product: Good quality and price.
Service rating : Well packagedProduct: Lovely quality, well made
Service rating : I was happy with the service as the product was delivered on time.Product: Very good quality: as a result my wife enjoyed it as her Christmas present (and still does)!
Service rating : The goods failed to be delivered. When queried told they'd be resent. Unfortunately there was no stock so nothing sent but no communication to advise situation. Then got e mail to advise of refund. On e mailing to find out what had happened I was told I could phone a number of shops which may have the items. It was eventually sorted but this service was poor.Product: Still has not arrived despite being ordered on 29/12/16
Service rating : GreatProduct: Fabulous
I received a text to advise that my purchase would be delivered on the 28th dec. I was on holiday at the time and had arranged for the basket to be delivered to my mums address. My 82 year old mum was expecting the parcel on that Wednesday. It was not delivered until the 3rd Jan and I didn't receive a text until I returned from holiday therefore my mum was expecting the delivery and didn't go out for a few days in case she missed the delivery. The fact I was on holiday and didn't receive the text advising of the difficulty until I returned home didn't help. I received a text on the 3rd Jan offering a refund of the delivery charge. I have responded providing my contact details but I did not pay a delivery charge so not sure what else if anything can be offered by way of compensation.
Service rating : On line service very goodProduct: On
Service rating : Quick deliveryProduct: Bit high on my neck
Service rating : The service I receive from The White Company is always excellent.Product: Love this scenting set. All three items of this set look fantastic in my bathroom. The Seychelles scent is definitely my favourite.
Service rating : Top service as usual.Product: Love this pantry glass. The quality is excellent and it looks perfect in my kitchen.
Service rating : I'm always really pleased with the service I receive from The White Company.Product: This rug is excellent quality and worth every penny!
Service rating : Delivery takes a while and the website never seems to let me select different delivery options.Product: Great quality
good online shopping experience, good variety in products
Service rating : Fast, efficient - thoughtfully packedProduct: A gift, incredibly well received!
Service rating : I paid for next day delivery ,because it was a bank holiday I new I wouldn't get it the next day but I waited a week ,after emailing the courier I was told my parcel had not been dispatched although the White Company said it had , I rang the customer service dept they said everyone had received an email saying they could have there delivery charge back I tried to explaine but she said she couldn't check someone would ring me back which they did and I got my delivery charge refundedProduct: They are so comfortable and soft
Service rating : Excellent. Turned up on time and everything (bar a small dish) was in tact and wrapped really wellProduct: Really lovely serving dish. It's really deep as well which is fab
Service rating : Great service and easy transactionProduct: Cute product as described
Service rating : Quick and easy!Product: Great quality and good value for money
Service rating : Easy online ordering etc just would hope for better productsProduct: I discovered when I first washed the product that it was faulty....I had already unwrapped and washed the products when I discovered this. Not what you would expect for such expensive products
Service rating : Quick delivery with good communicationProduct: Because it was in the sale and therefore a better price. It was a lovely product, but I would not have paid full price for this.
Service rating : Excellent packaging and quick deliveryProduct: It it smaller than I envisaged but has a better and a more authentic look than other similar posters, so I like it a lot. It makes me smile.
Service rating : Easy ordering and delivery optionProduct: Bought a gift but didn't see gift wrap service option until I'd completed order - it needs to be more visible.
Service rating : Very speedy and efficientProduct: All look very good. Have put away for forthcoming births.
Service rating : goodProduct: Fast delivery, nicely packed!
Service rating : Fast dispatch.Product: Have used them before - am assuming these are the same quality.
Service rating : Great service, wonderful products. Great winter home accessories. Brought too much.Product: Love it. Unusual and pretty. Perfectly compliments my cream log burner.
Service rating : I regularly shop with the white company they are a bit poor on customer service but otherwise they are greatProduct: Lovely
As ever, very efficient
Service rating : love itProduct: amazing so cute
Service rating : Excellent service and everything is always well packed.Product: Excellent quality
Service rating : Prompt and efficient service.Product: Pleased with product. Exactly as expected.
Service rating : Arrived very promptly and not excessively packaged.Product: Lovely quality, will buy again.
Have used White Company in the past and can't fault them
Service rating : Prompt deliveryProduct: Would more like kids short sleeve nightie.
Service rating : Always friendly and helpfulProduct: Easy to throw on top & washed well
Service rating : very fast serviceProduct: very fast service
Service rating : Easy to use website, fast delivery. Great!Product: Soft, thick and cosy. I'm only 5' 2", it reaches to my ankles, perfect!
Service rating : Great website, easy to order, beautifully packaged.Product: Love the quality of the material, soft and snugly.
Service rating : Did my order over the phone and the lady was very helpfulProduct: They are different and look good on my desk
Service rating : Have not heard from the White Company in regard to the missing parcel.Product: I have not received them yet
Service rating : Delivered promptly and well packagedProduct: Luxurious and white. I am pleased with the quality
Service rating : Fast and efficient serviceProduct: Absolutely wonderful - well made and looks fantastic on the bed
Service rating : FastProduct: It's gorgeous
Service rating : I have never had problems with the delivery service it's been always quick although a bit of delay around Christmas which is understandable. I like the (fairly) new boxes- easy way to open them with one elegant movement. Three of my recent orders had items in each that never arrived though they were still in (low)stock at the time my order was confirmed. A little bit disappointed about that however I understand sometimes maybe the software cannot keep up with the amount of simultaneous online orders.Product: Very soft and warm, love it!
Service rating : Excellent serviceProduct: Great quality
Service rating : Superb.Product: Bought as a gift.
Service rating : PerfectProduct: Perfect for what I wanted
Service rating : Kept informed throughout the ordering and delivery process.Product: Very disappointing. If I'd seen it in the shop I would not have bought it.
Good experience, all great
Service rating : Excellent as always!Product: Absolutely love them, very pretty and much better price in the sale!!
Service rating : noneProduct: none
Service rating : Great communication, prompt delivery of a complete order.Product: It was a like for like replacement for one I'd washed with a pen in the pocket! I love these robes - I like a hood and for them not to be too long as I'm only 5 ft!
Service rating : Quick and easy service, delivery was also quick- only downside was the website kept returning me to home/start of list when browsing productsProduct: Lovely product but smaller than I imagined
Service rating : goodProduct: nice
I often order on your website and each time it frusturates me. The website never allowed me to check out with my stored details. I do know my P/W but it kept telling me it's wrong. So when I asked for my PW to be reset, I never got the email like it says. So I always ended up checking out w/o signing in or ended up ordering over the phone.
Service rating : Always purchased from The White Company when living in U.K. (furnished + accessorised my whole apartment almost entirely, as well as some clothing items!) ~ and now I'm living in Australia, I'm so happy I can still make purchases !! Free shipping is awesome + a key factor in whether I make a purchase, especially as I'm in a remote location and almost all shopping is done online.Product: Very pleased, pretty and a good size ~ love the quality + fullness. I'll add the Star Fairy Lights next year for added twinkle ✨✨✨
Service rating : Really nice staff and servicesProduct: Love it
Service rating : I have yet to receive my order it's been over 2 weeks, I've emailed and had no response, not at all happy.Product: can't try it as it hasn't been delivered!
Service rating : YabbadabbadooProduct: Yabbadabbadoo
Received my order on time.
Service rating : No problems with ordering.Product: The mattress cover is just what I wanted, and was in the sale.
Service rating : Easy to order, arrived quickly and packaged beautifullyProduct: Excellent quality and very comfortable
Service rating : Packaging was excellentProduct: Product neatly wrapped and towel is of good quality
Service rating : Returns are at your own riskProduct: Warm; basic jumper.
Service rating : Excellent service as alwaysProduct: Beautiful can't wait until December
Service rating : I received my order promptly, and it was well packaged. Unfortunately, because I was transporting the large order of bathrobes to a self catering holiday cottage, I did not count the number of bathrobes. When I unpacked the box, we have not received two items, a medium and an XL bathrobe. (We received 6 robes, instead of the 8 I ordered and paid for.) I'm worried that some time has passed since delivery, but if there is any way this could be rectified, I would very much appreciate it. I will telephone White Co. customer service tomorrow morning to follow this up.
Your order number: 43330538
Your Customer Number: 7353864
Order date: 28 Dec 2016Product: The robes are of beautiful quality, and were well priced in the sale.
Service rating : Quick deliveryProduct: Not made explicit enough in the product description that this is an artificial wreath - and a poor quality one for the price. Very poor value for money, I returned the item to a store but did not have my delivery charges refunded
Service rating : I asked for someone to come back to me as my item had been designated as in picking for a while but no one responded. I had to call customer services myself. They told me the size I had 'bought' had sold out and there wasn't any left in the size I needed to honour my order. I therefore bought the next size up to try.Product: The fit was very poor especially around the hips, it flared out and made the gilet look very frumpy. Such a shame as it looks so beautiful.
Service rating : Total disaster. Despite paying extra for next day delivery order received (and refused) when it arrived 7 days after being placed.Product: Order arrived too late for my wife's birthday despite placing order 5 days before it was required and paying extra for next day delivery
Service rating : The parcel arrived really quicklyProduct: Well the quality is good but I returned it as it wasn't what I expected - the photograph was misleading. It looked as though it was seamed at the front, whereas it was open. I wouldn't have bought it if I had known what it really looked like. Please take realistic rather than artistic photos in future!
Poor because I made 2 online purchases in Dec/Jan and both times the courier left the boxes just on the step of the front door not making any effort to hide the boxes. We have a small shed where the parcels can be easily left or at least you can put them behind the bins. Thanks
Service rating : After checking stock, ordering and paying for my goods, I then had to telephone to chase the delivery only to be told there was a delivery issue which wasn't indicated in the online view. now the item was out of stock and will not be available until next year. I was offer £20 voucher and a refund as compersation and have received neither. Really poor customer serviceProduct: see above
Service rating : Excellent is reserved for a company that go the extra mile. The White Company was good in as much as they sell a selection of very desirable items and the web site order worked without a hitch, (rare nowadays) delivery was free, I was updated with friendly emails and my purchase went smoothly.Product: The design is almost perfect - clean, super material and almost exactly what I had in mind. The pillows would have had an "Excellent if they didn't have the ties to match the duvet - it's over the top "in my opinion" but I can understand why some people would love them.
Service rating : Lovely packaging and super quick delivery.Product: Beautiful bed linen for the cot. Perfect and even nicer in the flesh.
excellent products and service
Service rating : Prompt deliver by lovely delivery ladyProduct: Poor style, too wide and boxy. Not true to size.
Service rating : Products didn't arrive despite continued chasingProduct: Never arrived
Service rating : I was impressed as I gave the wrong address by saying Street instead of Road and they both got to the correcy address.Product: present and my daughter -in-law was delighted, especially with the way it fastened,.