Luxury bed linen, bedding and quality home accessories
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Service rating : Items arrived promptly, good communication, and refund was processed in reasonable time.Product: Great fit, nice quality, looked as they did on website / catalogue photos
Service rating : Good serviceProduct: Good Products
Service rating : order received well packed and in good timeProduct: Lovely fresh smell, packaged stylishly, a real treat
Service rating : Always good service from your staffProduct: Sure they will be good
Service rating : Delivered in good timeProduct: I really love the look of it but it hasn't been used yet so I can't comment... I'm sure it will be just as adorable on our little one as it is in the picture and useful for after bath time :)
Service rating : excellent service and notification process.Product: Very good.
Service rating : This is actually in connection with an online purchase I made of duvets and bedlinen. I was so impressed with the way I was kept informed about and was able to track the delivery, which meant I could organise to be at home to receive it as it was a large box. It was very well packed and I love all the contents, thank you.Product: Lovely cotton and a good fit, I'm glad I ordered it.
Service rating : Most online companies can deliver within a couple of days.Product: Didnt fit. Returned to shop
Service rating : NcProduct: Nc
Service rating : Great service when putting in an order over the phone!
Everything was dealt with efficiently & in a friendly way.Product: Love this set as it is perfect for taking on holiday.
Service rating : Product arrived really quickly.Product: Sorry can't comment. Its a present for our grandson, so I haven't opened or assembled it yet.
Sent to wrong address and correct recipient now on holiday so unable to see product within timescale for return.
Service rating : Very professional keeping me informed of delivery progressProduct: Love the design but a little difficult to hang on wall
Service rating : Delivery was very quick.Product: Love these PJ bottoms. Will definitely be getting the autumn/winter version when they arrive.
Service rating : Quick and efficientProduct: The colour could be a little fresher but it's lovely quality and a good fit.
Service rating : All nicely packaged and as lovely as it looked on screen.Product: Smells lovely.
Service rating : service excellent packet wellProduct: Perfect present for a new baby parents loved it.
Service rating : As always, very quick and efficient.Product: I love these plimsolls, exactly what I wanted. Sizing wasn't a problem at all for me - just went for my normal and they fit perfectly.
Service rating : Just brilliant-so efficient and great customer serviceProduct: lovely baby gift
Service rating : excellent service,quick delivery and excellent order trackingProduct: good quality excellent value for money
Service rating : website very easy to use, goods arrived promptly tho I do think too much packaging is used ie the size of the box was huge compared to the items I bought.Product: lovely quality, very smart looking
Service rating : As usual, well packed, presented. Cannot fault delivery etc.Thank you.Product: I love Flowers in any form.
Have always found service good and helpfulness in stores excellent.
Service rating : PromptProduct: Ok, but top broke immediately. Fragrance does not quite compare with that in the little sample bottles. It seems more chemically. Altogether not enough good stuff for the buck.
Service rating : good quick serviceProduct: the product was as described
Efficient and well packaged
Service rating : The candles are nice.
However they arrived in a broken box which was bursting open. It had only a slim bit of tape on it which didn't keep it together. It didn't have any air bag padding inside and the candles were slipping around in the box.
The candles were all bundled into one inadequate piece of bubble wrap that was VERY SCRUFFILY wrapped around all of the candles together .
I was thoroughly disappointed by the poor attitude to customers goods. I would have expected each large candle to be individually wrapped in bubble and then secured safely with the air bag type packaging .
White Company has been very disappointing this time and I will consider this when contemplating future purchases.
DREADFUL SERVICE !Product: I love the candles
Service rating : The bag arrived very promptly.Product: The bag is lovely but I found a couple of dirty marks on it. It doesn't stop me using it but it is little disappointing.
Service rating : Fast deliveryProduct: These towels are the best quality I have ever had, even though they are the classic ones they are like super deluxe compared to other towels on the market, would highly recommend.
Service rating : My box of products arrived quickly and beautifully packed.Product: The products smell wonderful. Will be using them on holiday as they are the perfect size for travelling.
Service rating : I discovered the differences in thread counts and quality of the linen which helped with my choice of purchase. Megan in Marlow was very helpful. Thank you. I'm very happy with the quality of the Cambridge duvet and pillowcases and look forward to exploring the other choices of bed linen.Product: I think it's quite striking and feels good.
Service rating : Website very easy to use, delivery time was excellentProduct: Love the smell
Timely and well packaged
Service rating : Fantastic customer serviceProduct: Nice fabric & good design
Seems to be good quality
The White Company once again has provided excellent online service and delivery. I also love going into the store in Norwich (excellent service from lovely staff). Keep up the good work! A Great British company!
Excellent as always
Quick and well packed
Service rating : Please White Company, I absolutely LOVE your products. But environmentally all the bubble/plastic wrap used when delivery goods, makes my heart break & I consider whether I can carry on using your company. However DHD do not use excessive plastic so that's so much better!Product: So well made.
Service rating : Quick delivery plus quick refundProduct: Lovely quality
2 emails I sent work no response regarding the discount that not been applied to the order.
I am still awaiting a response. I possibly will not use the white company again
Service rating : Love your products & service!Product: Love the texture and smell. The hand & nail cream is the only cream which has fully restored my hands back to smooth and crack free. I have had rough hands for decades until trying this product! Remarkable!!' Results within days! Highly recommend!!!
Service rating : Good service,prompt delivery,well packaged.Product: I have bought stuff from the white company in Glasgow & really liked the products especially the hand cream
Service rating : Fast delivery.Product: A really lovely blanket, perfect for a newborn gift.
Lovely quality products.
Service rating : excellent deliveryProduct: good quality
Service rating : ExcellentProduct: Excellent
Service rating : Well packaged and quick deliveryProduct: Lovely, soft and fluffy
I paid for a next day delivery as this was a birthday present to arrive on Saturday morning, on Monday afternoon I was chasing up my order that had not arrived and no-one contacted me to explain where my oder was.
Service rating : GoodProduct: Fine
Service rating : I'd prefer a faster delivery timeProduct: I thought they'd be better padded
Service rating : very helpful lady on phoneProduct: beautiful scent and attractive container
Service rating : I have loved the White Company products and service for many yearsProduct: Beautiful rings , bought them in the sale , a wonderful treat
Service rating : Always very promptProduct: Very happy with it
Service rating : Great service and always quick to deliver.Product: Lovely feel. Haven't actually worn it yet due to the terrible summer!! Hope to wear it when I go on holiday.
Service rating : Easy to useProduct: Good product but not to size - too small
Service rating : Very easy to order, very well packed and delivered with out delayProduct: Very good quality cotton pillow case that looks very neat and tidy
Service rating : goodProduct: lovely gift
Prompt despatch. Always well packaged
Service rating : Good serviceProduct: Disappointed with this purchase. The plates are truly artisan and quite irregular. When stacked they do not fit snugly together. I am glad I did not pay full price for them, I bought them in the sale.
Service rating : Ordered and delivered as agreed. Nice packaging.Product: Perfect fit. Comfortable. Soft Denim. Lovely.
Service rating : Quick delivery and lovely items.Product: Great quality, lovely design. Glad I got it in the sale as quite pricey otherwise.
Service rating : I didn't get an immediate confirmation of order which i was a little concerned about but other than that emails and delivery were speedy.Product: Very sweet.
Service rating : The garment was chosen based on web size description which was inaccurate. Other people we know who have purchased from the White Company have had similar experiences. In addition, the response from the White Company was inappropriate and made me more disappointed and frankly furious. Customer service pointing to their small print and lecturing me on what competitors do is not the way to deal with customers who have a degree of intelligence. The White Company projects itself as a reputable professional company but the service I received was more akin to a budget airline.Product: The garment was not fit for purpose. See above remarks.
Packaging very good, quick delivery
Service rating : Easy to use website, speedy delivery, was kept informed of progressProduct: Very cute and incredibly soft!
Service rating : Angela at the call centre was brilliant. I was only intending to buy the robe but she asked if I had seen that the slippers were in the sale. Unfortunately the colour to match my robe had sold out but I bought some in a beautiful dove grey and they are lovely.Product: I love it. I checked on the size with Angela and she suggested I get an extra large and return it if it was too big, it is a bit on the large size but as I like to wrap it right round myself I decided to keep it, I might even get a large as well next time there's a sale on. I love the satin trims, it gives it a real look and feel of luxury.
Service rating : Helped over the phoneProduct: Comes up a bit tight but ok
Service rating : Speedy delivery within 3days. Products arrived and were packaged well.Product: Beautiful fresh scent within a few moments of lighting the candle. Great product.
Order these next day with along with a mattress topper. The topper arrived but no frames and then had to wait 3 more days.
Service rating : Product arrived very quickly and was well packaged.Product: Very good quality cotton. Sizing was good.
Service rating : Free returns would make it an excellent serviceProduct: Small for size but like fabric
Service rating : Always quick delivery and good email communicationProduct: Smells lovely good value
Service rating : Fast delivery and well packagedProduct: Lovely quality
Hermes did not deliver this parcel to my home. Called white company and managed to get a refund. 3 days later Hermes arrived with my original order and it's was an open box also with another persons box. I called white company and got a return label as I had received a refund. The parcel has now been posted back to white company.
Fast and efficient as always
Easy to order and quick delivery.
Service rating : Arrived quickly.Product: Lovely fabric, perfect shape.
Service rating : The tracking information by email was confusing. Sent by two different carriers one carrier carrying one item gave information in advance. The other items were not so well tracked.Product: Lovely Muslims, not yet opened . They look a little small but the feel of them is very nice.29-Jun-2016The website is fine to negioiate. Easily found what I was looking for
Service rating : All greatProduct: Wife loved PJs
Service rating : Excellent service. The one thing that concerned me was the amount of packaging I had to dispose of when the hangers arrived at my home The box size was totally over the top for the product.Product: Had read how good they were and they are!
Service rating : Fast delivery & good customer serviceProduct: Lovely item, good quality
Always an easy transaction, great site and peace of mind.
Service rating : Good quality, on time deliveryProduct: High quality
Service rating : Quick deliveryProduct: I love the quality of TWC
One item I ordered online was never delivered. When I rang it turned out that it was out of stock. This was never communicated to me and if it had been I would have ordered an alternative. Instead I went without a much needed item. This has happened a couple of times now.
Service rating : The delivery could come quicker considering it still costs to to deliverProduct: Very good quality and style
Service rating : Excellent service!Product: Unfortunately the clock was faulty but White Company customer services were fantastic and couldn't do enough to ensure I was happy again. Their phone lines are also open late into the evening which I found very useful. Shame about the clock but happy customer
Service rating : Arrived quickly, easy to orderProduct: Great quality, generous size and wears well.
Service rating : Arrived on time and well packagedProduct: Lovely and thick, like the edge on the lapel etc, really like the slate grey colour. Only v minor thing, purely personal, it's quite long, size medium and I'm 5:6 it is lower calf length.
Always easy to deal with
Service rating : Excellent services. Good quality . Very good merchandiseProduct: Nice plates . A few marks on them but for the sale price I'm not to worried .
Service rating : Always excellentProduct: Love these classic shorts
Service rating : Speedy service.Product: Beautifully soft cotton with sweet florals. Good comfortabl fit, my daughter loves the set.
Service rating : Efficient service, though having to pay for returns puts me off ordering.Product: Did not keep as the fit was not very flattering.
Super quick delivery
Service rating : Well updated e mails of when the parcel was being delivered.Product: Purchased for a birthday gift , the lady absolutely loved it. Well packed and secure fast delivery.
Service rating : I am a regular customer.Product: love these tops.Cool material and pretty.
Service rating : Efficient friendly serviceProduct: Quality product but wouldn't have purchased at the original price.
Service rating : quickProduct: It seems warmer than 1 tog.
Service rating : Always pleased with the speed of delivery.Product: Very soft material with lovely wide comfy straps making the nightie very easy and pleasing to wear.