The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 77560 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
1 Hour(s) ago

Île de Ré B/MAT MED

  • Customer also reviewed:
  • Linen Seat Pad
  • TOULON STRIPE B/MAT MED
  • etc.
Service
Product
Latest
Service
Product

Service rating : All items arrived in perfect condition and nicely packaged
Product: I wish I had bought more of them !

31-Aug-2015
Love it !

31-Aug-2015
Love it !

Read more
No Comment
5 Hour(s) ago

DUCK FEATHER PAD SQ

  • Customer also reviewed:
  • Lightweight Layering Vest
  • Rib Vest
Service
Product

Service rating : excellent.
Product: Well shaped and solid pad.

No Comment
9 Hour(s) ago

EDWARD BEAR

Service
Product

Service rating : Quick delivery, no problems.
Product: Love the character of this bear.

No Comment
10 Hour(s) ago

Verveine Travel Set

Service
Product

Despite wrong item being sent

No Comment
12 Hour(s) ago

White Lavender Travel Set

Service
Product

Service rating : Always a joy to shop at the white co.
Product: On stock for Christmas!

No Comment
12 Hour(s) ago

Braided Wool Rug Natural Marl

  • Customer also reviewed:
  • Linen Seat Pad
Service
Product

Service rating : Arrived promptly
Product: Very good value for money in half price sale. Good quality thick rug for the winter

No Comment
14 Hour(s) ago

Foldover Strap Bag

  • Customer also reviewed:
  • Skinny Jean
  • Small Suede Clutch
Service
Product

The service is very efficient.

No Comment
16 Hour(s) ago

Egyptian Cotton Dvt Cvr Kg

  • Customer also reviewed:
  • EUROPEAN DOWN DVT 9 TOG KNG No Colour, King
  • Verveine Shower Gel
Service
Product

Delightful personal service; nothing was too much trouble.

No Comment
17 Hour(s) ago

Flowers Travel Set

  • Customer also reviewed:
  • Mustique Candle
Service
Product

Quick, efficient and well-packed.

No Comment
18 Hour(s) ago

Zip Through Hooded Top

Service
Product

Service rating : Next day delivery, great service.
Product: Excellent fabric quality, good length and is very comfortable to wear.

No Comment
18 Hour(s) ago

Ballet Slipper

  • Customer also reviewed:
  • Stripe Lace Nightie
Service
Product

Service rating : Fast and free delivery
Product: Second pair I've bought. Took size larger this time as I think they come up small.

No Comment
18 Hour(s) ago

Stitch Detail Jumper

  • Customer also reviewed:
  • V Neck Side Split Cardigan
Service
Product

Quick and efficient

No Comment
18 Hour(s) ago

Essentials Bodysuit

  • Customer also reviewed:
  • Hydrocotton Baby Robe
  • KIMBO COMFORTER
Service
Product

Service rating : Very quick delivery, even in The Netherlands
Product: Beautiful and good quality

No Comment
18 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Winter Fragrance Oil
  • Winter Home Spray
Service
Product

Service rating : arrived on the day I was told it would.
Product: love this fragrance, buy it every year.

No Comment
18 Hour(s) ago

Corduroy Trouser

  • Customer also reviewed:
  • Large Gingham Flannel Pyjamas
Service
Product

I have not received my order as yet! But I receive a feedback request!! Bad administration.

No Comment
19 Hour(s) ago

Contrast Tipped Cardigan

  • Customer also reviewed:
  • Dotty Dungaree
  • Ellie Floral Print Blouse
  • etc.
Service
Product

Service rating : Love the white company clothes for my little one as very good quality and the service is so excellent and quick weather online or store .love the packing of the items in little gift bags.
Product: Loved it as matched it with the floral blouse

No Comment
19 Hour(s) ago

Roma Planter W/Saucer

Service
Product
Latest
Service
Product

Service rating : Easy website to navigate and quick standard delivery.
Product: Well made, simple and beautiful item.

30-Aug-2015
Great website, easy to navigate and quick standard delivery.

Read more
No Comment
20 Hour(s) ago

PRAM

Service
Product

Service rating : Always pleasant
Product: The product was unusual it had style and was well constructed

No Comment
21 Hour(s) ago

Seychelles Hand Wash No Colour, One Size

Service
Product

Packaging seemed wasteful for such a small and inexpensive item. For an item of this value I would have happily gone back to store

No Comment
25 Hour(s) ago

BARNEY RATTLE

  • Customer also reviewed:
  • Bear Motif Striped Jumper
  • Dotty Dress
  • etc.
Service
Product

My items arrived very promptly to Australia and as usual, were packaged neatly and all were just as seen/described on the website. Very happy with the overall experience!

No Comment
28 Hour(s) ago

Solid Glass Orb Ceiling Light

Service
Product

Excellent over the phone, great communication about delivery. Speedy service

No Comment
28 Hour(s) ago

Classic Cotton Robe

Service
Product

The delivery company, YODEL, claimed that they attempted to deliver to my home address twice, leaving a card both times. This was a blatant lie. To make matters worse when I complained about at their office when picking up the package, not trusting that they would be able to deliver it, the person in the front of house office argued with me about my complaint. Appalling.

Read more
I really appreciate you speaking with me this afternoon, and I am so pleased to hear that you liked your robe. We hope that every experience with us is a perfect one, and I understand that yours has fallen short of this. I have passed your feedback on to our Management team, and they will be investigating this with our couriers. Please let me know if you need any further help. Thanks,

Ellie
29 Hour(s) ago

Hydrocotton Robe

  • Customer also reviewed:
  • INDY ELEPHANT CRINKLE EARS
  • OWL BOOK
  • etc.
Service
Product

Service rating : Easy to order, informed when the products were dispatched, always get great customer service from the white company.
Product: Gorgeous robe, perfect for my son

No Comment
29 Hour(s) ago

2015 Gift Set

  • Customer also reviewed:
  • BARNEY RATTLE
  • CLOUD BLANKET
  • etc.
Service
Product

Service rating : Arrived on time well packaged
Product: Beautiful present and great quality gift wrapped well

No Comment
32 Hour(s) ago

HARRY HIPPO CHIME

  • Customer also reviewed:
  • MONKEY COMFORTER NEW
  • RONNIE MONKEY MEDIUM
Service
Product

The online booking information is clear. Reply quickly. Delivery is also quick.

No Comment
32 Hour(s) ago

CELLULAR SATIN BLANKET PRAM

  • Customer also reviewed:
  • MEDIUM SILVER BASHFUL BUNNY
  • NEWBORN MOBILE
  • etc.
Service
Product

Service rating : very quick delivery
Product: to expensive

No Comment
32 Hour(s) ago

GEORGE DRAGON

  • Customer also reviewed:
  • SCOTTIE DOG LIGHT
Service
Product

Easy to use site, items quickly dispatched.

No Comment
36 Hour(s) ago

Fresh Fig Diffuser

  • Customer also reviewed:
  • Verveine Candle
Service
Product

Service rating : Excellent, easy to use website and quick delivery
Product: Such a great smell, it stays - one of the best diffusers I've had

No Comment
36 Hour(s) ago

White Lavender Travel Set

Service
Product

Service rating : always provide excellent service and products . So reliable.
Product: Bought for presents so not opened yet. Have had white lavender before so know it will be good .

No Comment
37 Hour(s) ago

PRAM

  • Customer also reviewed:
  • SET OF CIRCUS CARDS S/8
Service
Product

Service rating : Your delivery service of my products is always fast soon after order had been placed.Thank you White Company.
Product: Beautiful pram.Bought for my grand daughters 4th birthday.She is thrilled with it.Quality is excellent.Thank you White Company.

No Comment
37 Hour(s) ago

ANTIBES BATH MAT MED

  • Customer also reviewed:
  • CLASSIC DBL BORDER B/SHT
  • CLASSIC DBL BORDER B/TWL
  • etc.
Service
Product

Service rating : Excellent, my first time shopping with White, will be using it again. Happy Customer
Product: very good quality, can't tell from the picture on the website but I was delighted on receipt.

No Comment
38 Hour(s) ago

Cropped Cotton Cardigan

  • Customer also reviewed:
  • RUFFLE TUTU
  • Sequin Tutu Strap Dress
Service
Product

Service rating : Efficient & timely
Product: X

No Comment
39 Hour(s) ago

Waffle Slipper

Service
Product

Service rating : Good emails and easy to use website
Product: I would have liked for the White Company label to be more in view. My friend who I bought the slippers for is a little on the pretentious side and wanted people to see where her slippers were from!

No Comment
39 Hour(s) ago

Broderie Shorts

  • Customer also reviewed:
  • COTTN SANTORINI D/CVR KNG
  • COTTN SANTORINI P/CASE STD OX
Service
Product

Excellent delivery and text messages and emails to be kept in the picture.

No Comment
42 Hour(s) ago

Slip On Plimsolls

Service
Product

Service rating : Worked well.
Product: Just as I expected them.

No Comment
42 Hour(s) ago

RONNIE MONKEY MEDIUM

  • Customer also reviewed:
  • RONNIE MONKEY MINI
Service
Product

Service rating : Easy to purchase off the internet & love the extra discount codes.
Product: Lovely soft monkey. Great for presents

No Comment
42 Hour(s) ago

Stitch Waterfall Cardigan

Service
Product

Service rating : Always good!
Product: Love this. Hoping it'll wash well as this is where White Co products struggle sometimes

No Comment
43 Hour(s) ago

Classic Waterfall Cardigan

  • Customer also reviewed:
  • Lightweight Layering Vest
Service
Product

Service rating : Very prompt delivery and overall service excellent
Product: Very cosy and ideal for Autumn!

No Comment
43 Hour(s) ago

Lightweight Cosy

  • Customer also reviewed:
  • Taxi Motif T-Shirt
Service
Product

Service rating : Excellent order/delivery times
Product: Perfect fit

No Comment
28-Aug

GEORGE DRAGON Dragon Green, One Size

  • Customer also reviewed:
  • RONNIE MONKEY MEDIUM Brown, One Size
Service
Product

Service rating : Excellent in store service helping me to order online.
Product: Great product, really cute and very soft

No Comment
28-Aug

Contrast Tipped Cardigan

  • Customer also reviewed:
  • Seychelles Diffuser
Service
Product

Service rating : Just love the White Company!
Product: Simple and understated quality cardigan.

No Comment
28-Aug

Boiled Wool Waistcoat

  • Customer also reviewed:
  • Deep V-Neck Knitted Hoodie
Service
Product

The items were sent promptly and were as good as in the brochure.

No Comment
28-Aug

Jersey Trousers

  • Customer also reviewed:
  • LONDON BUS NEW
Service
Product

Service rating : No problems with web site or delivery
Product: Good material soft for baby

No Comment
28-Aug

Newcombe Toilet Brush

Service
Product

Service rating : Delivery isn't super quick but it's well wrapped.
Product: Product is better than expected, looks really nice..

No Comment
28-Aug

Emilie Vintage Linen Seat Pad

Service
Product

Service rating : Very efficient and prompt.
Product: Very pleased with the product and the price.

No Comment
28-Aug

CLASSIC DBL BORDER B/SHT

  • Customer also reviewed:
  • CLASSIC DBL BORDER H/TWL
  • DUCK FEATHER PAD MED SQ
  • etc.
Service
Product

Service rating : Always answer the phone with not much waiting - great that you can call late in the evening. The person on the phone always has excellent knowledge of the products and very nice and helpful - also they've all appeared to be English, I can never understand half the people on the phone these days.
Product: Love everything to do withe the children's bedrooms and all the adult bedding are must have basics.

Read more
No Comment
28-Aug

Seychelles Hand Wash

Service
Product

They go the extra mile

No Comment
28-Aug

Jersey Maxi Skirt

Service
Product

Service rating : Delivered very quickly
Product: Really pleased with my skirt, lovely colour and good fit.

No Comment
28-Aug

Classic Plimsole

Service
Product

Service rating : Very prompt response & delivery.
Product: Delighted with the look, feel & fit thank you.

No Comment
28-Aug

Fresh Fig Body Lotion

  • Customer also reviewed:
  • Fresh Fig Hand & Nail Cream
Service
Product

Service rating : Excellent service - quick reliable - no probs
Product: Wonderful - could be slightly thinner to cover quicker

No Comment
28-Aug

Long Sleeved Polo Bodysuit

  • Customer also reviewed:
  • Stripe T-Shirt
Service
Product

Service rating : Prompt delivery
Product: Beautifully soft cotton of excellent quality.

No Comment
28-Aug

Baby Elephant Wash Bag

Service
Product

Service rating : Item arrived within a few days well packaged and left in my porch - happy customer .
Product: Lovely quality item bought as a gift. beautifully packaged and I'm sure the recipient will be delighted.

No Comment
28-Aug

Ceramic Diffuser Plate

  • Customer also reviewed:
  • E/COTTON B/SHT
  • Verveine Hand Wash
Service
Product

Service rating : Efficient
Product: Useful

No Comment
28-Aug

SCOTTIE DOG LIGHT

Service
Product

Service rating : Very reliable
Product: It was OK but very cheap looking and not worth the money even in the sale, hence the return

No Comment
28-Aug

DOT PRINT SET SGL

  • Customer also reviewed:
  • GINGHAM SGL D/COVER
  • GINGHAM STD P/CASE HW
Service
Product

Service rating : Good
Product: Gorgeous bedding.

No Comment
28-Aug

Leather Sleeve Cardigan

Service
Product

Service rating : Speedy well wrapped service as always. Very impressive.
Product: The cardigan made me feel like Trigger from Only Fools and Horses. The leather sleeves were hard and overly shiney and the wool of the cardigan was tough. Quality underpar for the cost-even with the 15% discount. Super disappointed.

Read more
No Comment
28-Aug

E/COTTON B/SHT

  • Customer also reviewed:
  • E/COTTON F/CLTH
  • E/COTTON H/TWL
  • etc.
Service
Product

Smashed packaging and item missing . Replaced without question , immediately. Thank you

No Comment
28-Aug

Curved Hem T-Shirt

Service
Product

Service rating : Simple and easy to use.
Product: Good quality. Nice style, length and fit. A useful essential!

No Comment
28-Aug

STAR BABY BLANKET

Service
Product

Very helpful and efficient

No Comment
28-Aug

MONKEY COMFORTER NEW

Service
Product

Service rating : Good updates over email on how my order was coming along
Product: This was bought for us by some friends for my daughter and she immediately loved it so we had to by spares (just incase!) They have all been washed a number of times and it is still just as soft as when new! It comforts my daughter so I am a happy mummy!!

Read more
No Comment
28-Aug

Curved Hem Brushed Back Top

  • Customer also reviewed:
  • Jersey Joggers
Service
Product

Service rating : Fantastic service as always from the White Company
Product: This top is so soft and warm. Fits beautifully and true to size

No Comment
28-Aug

Deep Waistband Pull-Ons

  • Customer also reviewed:
  • Harem Lounge Trouser
Service
Product

Great service

No Comment
27-Aug

Cotton Rectangular Jumper

  • Customer also reviewed:
  • Pleat Waist Jersey Dress
Service
Product

Service rating : Came quickly
Product: Good

No Comment
27-Aug

Classic Cotton Robe

  • Customer also reviewed:
  • White Geranium Diffuser
Service
Product

Parcel arrived on time .

No Comment
27-Aug

Twisted Seam Woven Jogger

Service
Product

Emailed customer.services and they got back to me very promptly with a solution.
Thanks

No Comment
27-Aug

Pleat Waist Jersey Dress Black, 8

Service
Product

Service rating : Good service in the Bath shop
Product: So comfortable

No Comment
27-Aug

Flowers Diffuser

  • Customer also reviewed:
  • Flowers Soap
Service
Product

Service rating : Just as I imagined it should be.
Product: Make them less expensive

No Comment
27-Aug

EDWARD BEAR

  • Customer also reviewed:
  • Patchwork Blanket White
Service
Product

Goods received within 48 hours. Gift wrapping is lovely. Will definitely shop again.

No Comment
27-Aug

BIARRITZ D/CVR KNG

  • Customer also reviewed:
  • DUCK FEATHER PAD SML RECT
  • LOVE P/CASE SML RECT
Service
Product

Excellent servce

No Comment
27-Aug

Seychelles Home Scenting Set

Service
Product

Fantastic

No Comment
27-Aug

Linen Seat Pad

Service
Product

Service rating : quickly delevered, well packed.
Product: Nothing to ad.

No Comment
27-Aug

Solid Glass Orb Ceiling Light

Service
Product

Service rating : very easy
Product: beautiful

No Comment
27-Aug

Fresh Fig Signature Candle

Service
Product

Service rating : Packaging very tight, the candle I bought was well protected but removing the packaging damaged the box so I could not have used it as a gift.
Product: It looks like the candle I bought comes with a lid on the website, yet it does not. No matter really, but it's not very clear when purchasing. Amazing smell though!

Read more
No Comment
27-Aug

Madison Mirror

Service
Product

Service rating : Nice, maybe delivery was too early in the morning (7:00)
Product: Nice quality

No Comment
27-Aug

Cedar Rose Hanger Hearts

  • Customer also reviewed:
  • Cedar Rose Spray
  • Cotton Storage Bag Large
Service
Product

Service rating : Product selection excellent. Delivery service excellent.
Product: Look stylish and smell nice unlike the old fashioned moth balls.

No Comment
27-Aug

E/COTTON DEEP FIT SHT DBL

  • Customer also reviewed:
  • RONNIE MONKEY MEDIUM
Service
Product

Service rating : Quick and easy ordering process and fast delivery (standard)
Product: Beautiful cotton and well made fitted sheet

No Comment
27-Aug

BARNEY RATTLE

Service
Product

Service rating : Dispatched quickly and well packaged.
Product: We bought at 50% off, so worth the money. Very overpriced normally though.

No Comment
27-Aug

Double Faced Jumper Pale Grey Marl, 10

  • Customer also reviewed:
  • Stitch Detail Jumper Black, 8
Service
Product

Service rating : Your service is easy to access, use and delivery is always prompt. Love it!
Product: Lovely quality item which looks great, very versatile.

No Comment
27-Aug

Twisted Seam Woven Jogger Navy, 12

Service
Product

Service rating : Very helpful and organised delivery of my size as they did not have in the shop.
Product: Beautifully cut

No Comment
27-Aug

Aspen EDT

  • Customer also reviewed:
  • Aspen Gift Set
  • Aspen Shower Gel
Service
Product

Service rating : Clear quick and friendly
Product: A gift very well received

No Comment
27-Aug

Swing Cardigan

Service
Product

Service rating : good service
Product: love it great quality, perfect fit

No Comment
27-Aug

ELEPHANT LIGHT NEW

Service
Product

Service rating : The customer services team were courteous, aplogetic and offered a free returns on my next purchase.
Product: I bought the elephant lamp expecting the usual quality standards previously experienced at the White Company, I was very disappointed with this product, it seemed flimsy and I was concerned about its durability, and it felt overpriced for the quality, so I chose to send it back. I also felt a returns label should be included with the products. However, the customer services team were courteous, aplogised and offered a free returns on my next purchase.

Read more
No Comment
27-Aug

Boiled Wool Pocket Jacket

  • Customer also reviewed:
  • Cross Back T-Shirt
  • Side Zip Trouser
Service
Product

Service rating : As always a quick delivery
Product: A good fit for a size 8

No Comment
27-Aug

Waffle Cotton Robe (WH)

Service
Product

Service rating : In fairness the issue I have is with their delivery. Yodel let them with their hap hazard and careless system.
Product: It's good quality, my friend for whom I purchased it is very pleased.

Read more
I'm disappointed to learn you was unhappy with the delivery service with your recent order. I would like to thank you for taking the time to pass this feed back on to us so we can look in to this with our courier to prevent it happening again. I have emailed you regarding this as I would like to discuss this further. Thank you,

Emma
27-Aug

Blanc Diffuser

  • Customer also reviewed:
  • Blanc Home Mist
  • Fine Fragrance Diffuser Plate
Service
Product

Service rating : very prompt delivery
Product: unique fragrances and quality

No Comment
27-Aug

Cashmere Waterfall Cardigan

Service
Product

Service rating : Excellent as always
Product: Love it

No Comment
27-Aug

White Geranium Diffuser

  • Customer also reviewed:
  • White Lavender Travel Set
Service
Product

Service rating : Arrived very quickly and well packaged
Product: The fragrance is too subtle

No Comment
27-Aug

Seychelles Bath & Shower Gel

  • Customer also reviewed:
  • Seychelles Body Lotion
  • Seychelles Hand & Nail Cream
  • etc.
Service
Product

Service rating : Excellent service! Your website is very clear and easy to follow. Thank you!
I was also very impressed by your courier service, with up to the minute information as to where the parcel was at any time. All products arrived in excellent order and were very well packed.
Product: It is very gentle to the skin. The scent is divine and it lasts all day!!!

Read more
No Comment
26-Aug

Waffle Cotton Robe (WH)

  • Customer also reviewed:
  • Wide 6 App Frame w/Perspex
Service
Product

Goods always arrive on time .and the staff at the end of the phone are always helpful .

No Comment
26-Aug

Pleat Front Blouse

Service
Product

Service rating : Free returns would be appreciated.
Product: Sadly this pleat front blouse looked nothing like the photos on the web site.
The style was very full and I found it unflattering, but this is my personal view.

No Comment
26-Aug

Dust Pan & Brush

  • Customer also reviewed:
  • Ile De Re Outdoor Mattress
Service
Product

Service rating : I was not informed about initial delay in delivery and had to make an enquiry to be told there was a payment issue which raised my anxiety ( then told that it was because delay in accessing items meant that my details would not have been kept on your system) . Poor communication and left up to me to enquire about what was happening.
Product: Brush could be firmer

Read more
I am disappointed to learn you have not had a good shopping experience with ourselves. I would like to thank you for taking the time to pass this feed back to us and this will get passed over to be looked in to. I have emailed you regarding this matter as I would like to resolve this for you. I look forward to hearing from you. Thank you,

Emma
26-Aug

Stitch Waterfall Cardigan DarkCharcMarl, 16

Service
Product

Service rating : Vwry efficient and easy to place order with sales team.
Product: I love the way it fits amd looks....quite slimming!!

No Comment
26-Aug

BARNEY RATTLE

  • Customer also reviewed:
  • Double Lace Trim Cami
  • RONNIE MONKEY MINI
  • etc.
Service
Product

Always first class service especially on the phone

No Comment
26-Aug

Cashmere Poncho

Service
Product

I HAVE ALREADY SPOKEN TO YPUR CUSTOMER SERVICE DEPT ABOUT HOWTHE CASHMERE PONCHO WAS POSTE TO ME AND I AM SENDING IT BACK IT WASPUT IN A PLASTIC BAG THAT WAS FOR SOMETHING ELSE AS IT HAD A DIFERENT REF ON IT AND THE PLASTIC WAS TOO SMALL FOR THE PONCHO ADND IT ARRIVED CRUSHED AD LOOKED DREADFUL FOR AN ARTICLE AT ALMOST £200 I WAS SHOCKED ND DISAPONTED

Read more
We hope that every experience with us is a perfect one, and I understand that yours has fallen short of this. Looking at your account, I can see that you have been able to return your lovely Poncho, and that our friendly Customer Services team have been able to help you. Thanks,

Ellie
26-Aug

Bear Ears Cardigan SilverGreyMarl, 6-9 mths

Service
Product

Very impressed with the assistants in the store. So helpful, perhaps your company would like to pass on your employees manners to other stores

No Comment
26-Aug

E/COTTON STD FIT SHT SGL

  • Customer also reviewed:
  • MULTI STAR PRINT SET SGL
Service
Product

Service rating : service is always great.
Product: amazing quality

No Comment
26-Aug

Lavender Bath & Shower Gel

  • Customer also reviewed:
  • White Lavender Diffuser
  • White Lavender H&N Cream
Service
Product

Website easy to navigate. Easy ordering. Great delivery service.

No Comment
26-Aug

Classic Clutch Silver, One Size

Service
Product

Service rating : Fast service excellent
Product: Classic bag that will never date

No Comment
26-Aug

Flowers Body Lotion

Service
Product

Service rating : excellent
Product: excellent

No Comment
26-Aug

BARNEY RATTLE

  • Customer also reviewed:
  • EDWARD BEAR
  • Flowers Travel Set
  • etc.
Service
Product

Excellent service as expected, and excellent products. A very positive experience all round!

No Comment