Luxury bed linen, bedding and quality home accessories
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Service rating : Consistent good service as always.Product: I have this jumper in both colours now ( 'cloud marl 'this time) after being very pleased with the 'pewter' colour I purchased a few weeks ago.
Pleasant staff on the phone handling enquiries
Service rating : Arrived very quick and very well packedProduct: Exelent quality
Service rating : Always well packaged and delivered quickly.Product: Nice t-shirt and the three quarter length sleeve makes it versatile for Spring through to Autumn. Good quality 100% cotton and perfect fit.
Service and delivery superb.
Service rating : reliable. don't have a problem.Product: The hot weather kept me awake. Now I sleep all night!
Service rating : Delivery a bit slow compared to other company's .Product: Jersey dress lovely and fits perfect good quality fabric ,delivery a bit slow compared to other company's .
Service rating : Very fast deliveryProduct: Superb quality
Service rating : User friendly website with fast deliveryProduct: So soft you cant stop stroking them - the rattle is not so loud as to alarm your new born baby. Perfect!
Service rating : Fast and accurate service. Good discountProduct: A bit expensive but no doubt about the quality. Price on the upper limit of acceptability
Service rating : Delivery was slower than normal, it took over a week to arrive and in the past it's usually only three days, once I received I was very pleased.Product: Very soft and comfortable
Service rating : Fast deliveryProduct: Great product
Service rating : See belowProduct: Beautifully presented.
Service rating : As always, first classProduct: Sleeves were a little too wide for me.
good as ever
Service rating : Always goodProduct: Always good
Good delivery, but no free returns, very disappointing.
Service rating : As usual easy to use and efficient delivery.Product: Great quality.
Service rating : Fantastic service - ordered Monday night and was delivered in southern France early on Thursday. Wow!Product: Friends loved present
Service rating : Fast deliveryProduct: This is my 3rd robe like this. They do shrink on washing even on a low temperature and the softness doesn't last after washing a few times - they end up more like towelling robes. But still one of the nicest on the market.
Service rating : Delivered quickly and returns label emailed without delay. Acknowledgment of return brilliant.Product: Returned as the size 12 which is my normal size was too big.
Service rating : delivery in the Netherlands fantasticProduct: The lightweight towel is great.
Service rating : Quick service thank youProduct: Smells amazing! Just like Jo Malone,but more than half the price...will buy again!!
Service rating : Very efficientProduct: No
Service rating : the clothes are actuelly not arrived??what i have to do?Product: not arrived?
Service rating : Easy to orderProduct: Great qualit cotton. A joy to wear.
Service rating : Good! Quick deliveryProduct: This is the second candle I have purchased the first candle still has lots of wax in it but the wick has ran out so the rest of the candle is useless. I was quite disappointed with this.
Service rating : Great serviceProduct: Lovely made jumper
Service rating : Prompt deliveryProduct: Good quality as expected
Service rating : Always a very positive experience. Wonderful staffs at Brighton branchProduct: Not get the international delivery yet
Service rating : Had to wait until Saturday 27/05 for delivery.Product: Still waiting delivery!!!!
Service rating : Very helpful and arrived in a few days.Product: Feels beautiful to wear and a perfect fit.
Service rating : Prompt delivery.Product: Much appreciated gift. Nicely packed.
Products were delivered very quickly and packaging was good.
Service rating : Straightforward.Product: A gift for someone. She said: Nice & cosy.
Service rating : Delighted with the service. Ordered on a Saturday night and received by Wednesday as I live in Ireland. Great turn aroundProduct: Already have these in navy. So comfortable and wash well. Keep these in stock please!!!
Service rating : Prompt serviceProduct: Good quality
Service rating : We consider ourselves to be good White Company customers. Recentley had to contact the customer service department about the light purchased. It would have been really appreciated if we had been informed that the light was soon to be on offer. Not great 8-(Product: Beautiful light more pictures of light insitu would be good.
Service rating : Very efficeint , well packedProduct: Very light with subtle stripes arround the base
Service rating : The parcel arrived in good time and good condition as orderedProduct: Haven't had chance to tr having been away. I expect it will be fine.
Service rating : Was disappointed that the item which was only some shelves took 10 days to get to me. I made the order on the 15th may and the first delivery opportunity was 25th may.Product: The product is of good quality.
Service rating : Didn't take long to deliver goodsProduct: Excellent quality
Service rating : Speedy and kept notified about deliveryProduct: Would have preferred it to be looser/slightly bigger, beach cover ups go over swim suits and you are usually covered in sun cream so it could be a struggle. The bigger they are the cooler they are, sleeves should always be loose. So pleased it's black, that's why I kept it.
Delivery always punctual
Service rating : Fast efficient informativeProduct: Lovely quality
Service rating : EfficientProduct: Good quality
Service rating : free next day deliveryProduct: great colour, fluffy and fabulous
White Company pyjamas are just simply the best quality, soft, last wash after was and both the kids and adults like them. I have tried pyjamas from elsewhere but I keep returning to the white company!
Easy and fast. Simply perfect
Service rating : Very quick delivery abroad, easy transaction and great price!Product: Absolutely love the cellular blanket. First was a gift, then bought one for older sister and now just ordered one for our newborn. Its their favorite cuddle-blanket.
Service rating : Efficient and beautifully wrapped and boxedProduct: Beautiful bag. I have the matching cross body and the two cover all events. Much complimented upon. Lovely colour, the pale grey goes with everything in the summer palette.
Service rating : Always excellent service, order arrived in time as expected.Product: the little outfit was perfect , very pretty, I love everything .
Service rating : Fast delivery thankyouProduct: Lovely summer smell, candle burns really nicely
Would love if you made an oil to go in my burner to match
Service rating : Quick and efficient deliveryProduct: Very thin material and hugely overpriced for plainness of dress
Service rating : Deliveries are always promptProduct: Superb quality
Service rating : Quick delivery well packagedProduct: Purchased two scented candles for £16 one for a friend. They don't release the scent when burned
Service rating : Had to pay for postage to return the item which was disappointing.Product: Looked like smooth leather on the website
Service rating : Quick service, easy to use website and orderingProduct: Already worn lots....love these
Service rating : NaProduct: Lovely feel
Service rating : As usual the white company does not let you down Thank you !!Product: Perfect for the summer months
Service rating : I ordered trousers in blue. A black pair arrived with a label saying blue. I had to,psybtomreturn the package even though they had not delivered what I had ordered.Product: Lovely trousers, just not what I ordered
Service rating : Other than having to order shoes online as not stocked in a large store, which I think is wrong and unfair when no idea if they will fit and they are bulky, heavy items to give burden the return of to customers. In store customer service friendly, efficient and pleasant.Product: Sadly told by large shop they didn't stock shoes and I had to order online which is a hassle as have to order 2 sizes and both turned out too narrow, had they had in shop would have known no good, but then you are lumbered in having to return the bulky items, feel this is wrong and unfair on customer if not going to stock in store.
Service rating : As always, quite brilliantProduct: Just gorgeous, bought for a present - it was oved!!
Service rating : It arrived exactly at the time I asked. No delays. Very easy to choose from the website.Product: Very good quality. Exactly what I was looking for.
Service rating : There was some difficulty with the online ordering system but when I telephoned your offices the lady who answered my call was very helpful and resolved the problem.Product: The product has proven very comfortable so far.
Service rating : came on time, as per usualProduct: Has a nice refreshing , pure smell, very subtle
The parcel delivery company was not good but The White Company responded very well and very fast.
Service rating : Service and delivery on time and as expected.Product: Lovely product great quality
Service rating : Always on time and considerate with updates and refunds.Product: Just great quality and lovely designs. love it!
Service rating : Beautifully packaged and arrived on time.Product: It really does smell like a Mojito and is a great present. White Company offer really quality products at competitive prices.
Service rating : The customer service was brilliant and the product smells amazingProduct: I love it and recommended it to a friend and she brought the diffuser
Service rating : Couldn't find my size online ...emailed customer services to please try locate a pair ..received an email 2 days later that they'd sorted it! Phoned and ordered! Fast, efficient service.Product: So easy and comfortable to wear ....not the best quality but I live in them day in day out so I'm on my 4th pair!
Efficient and excellent service always
Service rating : Always perfect from the website, checking out to receiving their wonderful itemsProduct: Elegant, flattering and beautiful.
Service rating : First-class speedy service - thank you.Product: Lovely product.
Service rating : Prompt serviceProduct: Soft material. Cool to wear. One of the few places that produce a sleeveless nightdress with a complete shoulder , not shoestring straps. Lovely quality, pricey but worth it.
Service rating : Swift delivery and a very pretty box.Product: Lovely cut
Service rating : Delivery always on time.Product: Soft sleeping bag with zip and fasten up poppers for easy use. Washes really well. No bobbles and doesn't discolour unlike some other cheaper sleeping bags. Worth the extra money.
Service rating : Wonderful company to deal with.Product: So comfortable. Love them.
Service rating : Very prompt and quick service, particularly as we live abroad.Product: Beautiful classic lines - Broderie Shift Dress.
Service rating : Quick, efficient as alwaysProduct: Bought same product 2 years ago and this one doesnt appear to be as thick/full
If it wasn't for Claire at customer service I would never use The White Company again.
Service rating : Very professional and prompt service as I've always had. Probably even quicker this time. Most products smell great from the White Company that I've tried. Well packaged andProduct: Smells beautiful. I wouldn't change anything.
Service rating : I've always found the service very goodProduct: It would have been lovely, but even the size 6 would have been too big! I'm 5' 2" and 8st and I've always bought xs or s but suddenly all your tops and dresses have been far too wide or are swing style,
so I've had to return them-now I'm running out of clothes!!
When I wanted to send back the items I didn't like because they were much smaller than in the picture - I went to Hermes parcel shop and they couldn't work with either bar code. As they were called glass jar fairy lights I expected the size of jars, but they were tiny and would break easily.
So I went to the post office and had to pay 15 pounds postage!!!!
Service rating : No complainsProduct: Fabric extremely thin
Service rating : love the products wish delivey was a bit faster!Product: Top quality product lasts for years
Service rating : Great service.Product: Love the dress but had to have it taken in at the sides. Needed a size 14 to fit over my bust
Service rating : Brilliant, the parcel took very time to arriveProduct: I love the smell of the lime and Bay!
Service rating : the delivery was swift and the goods beautifully wrappedProduct: the little robe is as advertised and good quality.
Service rating : I wanted to send my daughter some gift vouchers ,on the internet they said if I wanted to add a message I should ring,which I did.Ispoke to someone left a message to accompany the vouchers. My daughter received the vouchers with no message ,so did not know who they were from...very disappointing.Product: gift vouchers
Service rating : Great service, easy website.Product: Stunning photo frame for a very special photograph. I will be buying more in the future.
Service rating : Good service arrived fairly quicklyProduct: there is a certain amount of stretch which makes them give a little too much
Service rating : Items ordered were as described, order processed promptly and delivered likewise.Product: These sheets feel really good to get into at night. The quality is top rate, we actually have some in use for around 10 years and they are still virtually as good as new, no tears, no loose stitches, really good quality.
Service rating : Easy to order, dispatched swiftly.Product: Bought as a gift.
Service rating : The delivery options are misleading - next day delivery is not as stated when ordering on a Friday. This is explained in the Ts&Cs but not outside of them.Product: They arrived broken. I will be returning.