Luxury bed linen, bedding and quality home accessories
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A product ordered (easter crackers) was out of stock and unable to be delivered, although showed as in stock and allowed me to order it. The feefo form is structured so as to avoid comment on this.
Service rating : Parcel arrived promptly. Very pleased.Product: Present for a family memeber. Very pleased with price and prompt delivery.
Always excellent and very friendly
Service rating : Delivery was very fastProduct: Very nice product but not worth the money
Service rating : Easy to order and delivered speedilyProduct: A great looking picture frame - all we have it now is choose the pictures to go in it
Service rating : Brilliant serviceProduct: Very pretty dress and fits perfectly.
Service rating : arrived promptlyProduct: smells great, pump dispenser not particularly good,and not much lather.
Service rating : Fast service, well packedProduct: Good quality jersey, elegant yet comfortable style. A day dress that can easily take you to dinner.
Service rating : Speedy service and very well packedProduct: Very nice
Service rating : Fast deliveryProduct: Lovely but a bit pricey
Service rating : friendly and fastProduct: love it
I had bad experience with my last online purchase from whitecompany website as the delivery company was a complete disappointment. First attempt to deliver the good was on the day when i was not home. The second attempt: the courier person knocked once on the door and left - not even 1 minute passed and by the time i opened the door he was gone. Third attempt: the website claims it was made, although i never received a confirmation email or a red notification of delivery card. There is no possibility to choose time slots for delivery, justa whole day - i'm sorry but whitecompany customers are working women, not housewifes watching soap operas 24/7. You should use a reputable delivery courier, not a second rated one.
Service rating : excellent service received and goods received within 2 days of ordering.Product: unfortunately disappointed with the colour therefore returned this item
Service rating : really efficient, would definitely use againProduct: excellent quality
It seems every time I make a purchase and give my Postcode only for the Assistant to say she can't find me on the mailing list so I have to give my details yet again!
Service rating : I was pleased with the gift i bought for a newborn. Something a little different,good quality,and good service from the seller. No hesitation in recommending.Product: Suitable size and design to become an ,ideal favourite bedtime toy.from birth.
Service rating : Goods arrived really quickly -brilliant !Product: Looks lovely on - fits true to size
Service rating : Always a very efficient service.Product: Lovely dress - I liked it, sadly, it didn't like (suit) me! Generous sizing: if in doubt, go down a size.
Service rating : arrived on timeProduct: ecellent slippers for packing for hols
service was good and the products arrived on time
Service rating : The young lady who I spoke to was most helpful, cheerful and polite.
She seemed to have some knowledge of your products which translates to me as good customer service.Product: They will be very comfortable to wear around the house on hot days, especially with some sun-bathing in the garden in mind.
I was happy with the service, but would prefer that your delivery outer boxes arrived without the Company name printed on them.
It was a surprise for the person who signed for the parcel!!
Quickly - it's nice, but expensive
Used for years :-)
Service rating : The service from the white company is one of the best. Delivery was speedyProduct: Fit is always generous and never shrinks in wash or tumble dryer. As the label says - easy care no real need to iron.
Service rating : exceptionalProduct: I have always found that the products purchased have been of very good quality & usually a good fit. They wash well & always look smart
Service rating : Excellent as alwaysProduct: Not tried it yet as waiting for ghd new bed to arrive!
Service rating : Always very good serviceProduct: Slightly big fit, but excellent colour and texture
Postage to the channel islands far too expensive at £7 especially when compared with competitors i.e John Lewis who post for free. Also delivery took a week, should expect within 3-4 days. My grandma manages to post a parcel quicker!
good customer service - clear
One has to pay for ones own returns before having even had a chance to view them. Yet we are expected to pay so much for the products. The reason why I have not put bad is because at least the receptionist permitted me to return without a charge but it makes us very skeptical to order anything again unless we are 100% sure in the product which is difficult to clarify when buying something on line.23-Apr-2014N/A
Service rating : Efficient speedy service and well packed goods! Never had a breakage.Product: Matched 2 previously bought cushions perfectly. Generous ties and decent amount of padding. Good quality.
Service rating : Always excellent!!!Product: Very nice, great quality!
Service rating : Good website and easy to use online ordering.Product: Very nice and better than expected.
Service rating : Quick and efficientProduct: I love this dress, the material falls really nicely and the top fits well. The only thing I was dissappointed by was the colour, only because the catalogue description said 'midnight' which I expected to be a really dark blue when infact, it's more of an airforce blue. Even so, I am keeping the dress because I like it so much.
Service rating : Ordered by phone. Totally happy with serviceProduct: Card was 'thinner' than I expected and it was folded slightly off balance so not perfect In appearance
Service rating : FantasticProduct: As expected excellent quality
Service rating : Good delivery timeProduct: Nice weight of jersey, but had to return as the armholes were cut far too low and wide. This gave a really bad fit and looked awful as I do need a bra. Such a shame as otherwise good and the deep V-neck was very flattering.
Service rating : Prompt deliveryProduct: Good quality
Service rating : sales process on line easyProduct: delivery efficient
Service rating : Very quick to receive the products and thoroughly packed.Product: Wonderful refreshing scent so bought extra to go through spring and summer until I like to use Winter scent
Service rating : excellent as alwaysProduct: I think The White Company do fragrance so well and this new one is really fresh and unusual
Service rating : Usual prompt delivery, well packaged.Product: A gift for my grandson so as yet unopened and unwashed but it looks lovely, very good quality and ideal for a Cancerian! A light summery jumper, ideal for a breezy day.
Service rating : Ordered online, quick delivery and great packaging. Great service as usual.Product: Cute little hat and received with discount so even better.
Service rating : very goodProduct: very sweet
Service rating : Good service and fast delivery.Product: Not exactly what I thought it would be but still good.
Service rating : Ordered on line, delivery date delayed 3 times. Then Had delivery of product in incorrect colour so had to return it. Still waiting for delivery to arrive, should be next week! Not what I expected. Previous orders and deliveries were all excellent so this must be a one off..Product: Still waiting delivery...
Service rating : Deserves the excellent rating - and previously in dealing with a returned item the service was 100%Product: perfect present for grandaughter
Service rating : Very good clear communicationProduct: Wonderfully very pleased
Service rating : Really helpful and friendly customer serviceProduct: Received as a gift and loved it, so purchased for myself
As always, I was absolutely delighted with all the items ordered, with the delivery service. They were all for gifts and the presentation is so lovely that I am always confident that they will be well received.
Thank you, White Company.
The girl I spoke to on the phone was so helpful. She made sure I got the products quickly, even though I asked for gift wrap for the Little While company as present for next door neighbour's newborn and wanted it to give on the day they came out of hospital. Perfect timing, beautiful gift wrap and parents loved the present. She also was re-assuring the right present. thank you
swift, reliable and friendly
Service rating : Fast and efficientProduct: A little gift for my wife. Very fresh and pleasant airiness
Service was ok but but very disappointed with packaging, items were only in a bag, they were presents and I think a white company bag should have been included
Service rating : Very efficientProduct: It looks great but it's a gift
Very fast delivery.
Service rating : Very helpful on phone and super speedy deliveryProduct: Excellent fit, good quality and stylish
Service rating : Dreadful service not giving free returns yo VIP customers. I buy a lot from The White Company and this time paying £12 to return 2 robes was inappropriate . I am looking at companies offering free returns in the future.Product: The robes had no shape at all. I want to feel luxurious in a robe and give this feeling to my guests.
Service rating : Always excellent serviceProduct: Lovely top though not quite as I expected. Returned garment but will buy again from White Company.
Service rating : quick delivery, well packed, easy returnsProduct: well made
Service rating : Super fast delivery. Excellent service and great products.Product: Lovely material and very comfortable. Will look forward to wearing them.
Service rating : Always on form.Product: Returned to shop, quite small, exchanged, no problems . Staff always eager to help.
Service rating : Service always excellentProduct: I love this jumper and only niggle is that it is rather thin so a bit see through if wearing patterned shirt beneath
Service rating : Excellent services assistant in shop was so polite and helpful . The item I required was out of stock in store ,within seconds the assistant had ordered the item on line for me and it was delivered 2 days later. Very happy customer.Product: I purchased the baby blanket for my newborn grandson . It arrived and I was vey pleased with the item. Excellent quality and so soft against baby's skin , looks amazing in the pram my daughter was very happy with my gift, so much so we are going to purchase the full bed set.
delivery was very quick.
Easy and quick
Very nice helpful friendly staff
Service rating : Quick delivery.Product: Good quality. Love the classic design. Brought one for my mum.
Service rating : always exceptionalProduct: very pleased, good quality and looks lovely on
Service rating : Always greatProduct: No problem. Some things a little pricey.
Service rating : Goods arrived quickly and I was kept informed at all times.Product: Love the clothes, very good quality and lovely fit, just wish a little cheaper!
Service rating : Very quick and proffesionalProduct: Good size
Service rating : i placed order for Deco shade chandelier on 30.3..14 and waited for 11 days before contacted customers services via phone. I received information that my order will not arrived until 24.5.14. Disappointing. two days later i received email that my order is on the way. Order arrived early despite customers services.Product: Very nice Chandelier, i am pleased with it. just waiting for electrician to come to check lighting and install it.
Service rating : Prompt and fast deliveryProduct: Soft and pretty bought it on sale for £12 instead of £20 happy with the deal
Service rating : Excellent service as per usual with The White Company. It's always a pleasure to buy from them.Product: Very good value and lovely fine cotton.
Service rating : I have shopped in retail WC stores regularly but this is the first time on line and I am very impressed.Product: Very pleased thank you
Always good and prompt.22-Apr-2014In store or online, never a problem, service is great.
I would have said excellent, but a box arrived at my new address - where I have not yet moved into. I asked for the order to be despatched 'all together' as you suggested, whenever the rest of the order arrived - sometime in May, I think, by which time I knew I would be living in my new home. The decorator picked up the parcel - but this stopped his work as he had to ask the postman to go round the back where he could open the door, etc. etc. - just an inconvenience all round.
Service rating : Arrived before the time stipulated!Product: Lovely quality!
Service rating : Good delivery times, excellent packaging, lovely products.Product: Always lovely jumpers just a pity they bobble somewhat
Very quick, all items packaged well.
Excellent delivery but would have liked free returns
Website excellent - only issue is the need to click on size option when there is only one size available for many products.
Excellent service. Super fast delivery with the standard delivery. Very impressed.
Service rating : Efficient and hassle freeProduct: Fuss free design and good quality
Service rating : Couldn't fault the service it's first class.Product: Great dress, lined with cotton lining, it's for my 60 th birthday abroad, which will be perfect.
Service rating : Always polite and helpful. Reliable delivery.Product: It was excellent at the sale price but would have seemed too expensive full price.
Service rating : I am waiting for a reply from the white regarding the preservatives in the products i purchasedProduct: Until i know which of the products has caused a problem i am unable to comment
Service rating : Excellent, as usualProduct: Great cardi - just as described
Service rating : Very efficient service.Product: Lovely item.
Together with the trouser and the dungaree set I ordered three white onesies for a three month old baby. I am still waiting for them to come and now my baby is 3 months and 3 weeks. I would like a refund for those three onesies as they will not be of use when I receive them.
Efficient as usual
Service rating : excellent websiteProduct: exactly as expected from website, very good size and quality.
Service rating : prompt delivery and great productsProduct: Simple and elegant design
Service rating : easy shop good deliveryProduct: Nice clothing as always just wish it wasn't always handwash!
Service rating : Very quickProduct: Service was very good indeed items arrivedd quick