The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 129678 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
3 Hour(s) ago

Charlcombe Bedspread

  • Customer also reviewed:
  • Charlcombe Cushion Cover
Service
Product

Love buying from the white company never had a bad product. Very professional both bedding and clothes.

No Comment
3 Hour(s) ago

Pom-Pom Edge Swimsuit

Service
Product

Service rating : Product arrived on time.
Product: Fit well

No Comment
4 Hour(s) ago

Cotton Broderie Kaftan

  • Customer also reviewed:
  • Linen Placement Stripe Top
  • Casual Utility Jacket
  • etc.
Service
Product

Service rating : Gast, easy site, easy checkout. Parcel arrived as promised.
Product: It was huge and shapeless. Sorry, but it didm’t reflect the photo.

No Comment
4 Hour(s) ago

Jersey Dungarees & T-Shirt Set

  • Customer also reviewed:
  • Sailboat Stripe Pyjamas
Service
Product

Excellent service tart to finish placed the order and received the goods hassle free and earlier than expected

No Comment
5 Hour(s) ago

Star Print Sleeping Bag - 1.0 Tog

Service
Product

Service rating : Delivery experience was a nightmare ordered on the,9 th Hermes routed to the wrong depot. And then was lost. White company then sent another free of charge express delivery then DPd routed to Birmingham instead of Bridgwater eventually delivered on the 19th
Product: Too early to say as was only delivered yesterday

Read more
No Comment
5 Hour(s) ago

Button Seam Detail Dress

Service
Product

Service rating : Delivery was fast.
Product: I ordered a size 6 but it was huge!! It was my first purchase from The White Company about whom I had heard great things. Was very disappointed!

No Comment
6 Hour(s) ago

Brompton Boyfriend Jeans 30'' Length

Service
Product

Service rating : Product was on wait list-but arrived in estimated time. So all good.
Product: Even better than the previous version. Is it a new supplier?

No Comment
7 Hour(s) ago

Linen Stripe T-Shirt Dress

Service
Product

Service rating : Prompt service and always nicely presented.
Product: I liked the look of the dress and thought it would serve my purpose but when I tried it on it didn't suit me at all. The length was wrong and so also was the fit. Perhaps the stripes on the material was wrong for me or maybe I am not in the correct age group to wear this baggy style. Sorry but when I saw myself I burst out laughing.

Read more
No Comment
7 Hour(s) ago

Seychelles Signature Candle

Service
Product

Service rating : Everything from ordering to delivery was well executed.
Product: Gift for my daughter as she said it was the best candle she had ever had, so she requested it as a birthday present.

No Comment
8 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Cotton Tie Back Stripe T-Shirt
Service
Product

Service rating : As always staff vert courteous and helpful
Product: Disappointed at the change decorative edge now only on one edge, towelling does not feel as luxurious as previous purchases

No Comment
9 Hour(s) ago

PILLING BRUSH No Colour, One Size

Service
Product

Service rating : Arrived quickly.
Product: Amazing. Much better than an electric de-bobbler!

No Comment
9 Hour(s) ago

Seychelles Diffuser

Service
Product

Service rating : I find the White Company always gives excellent service. Purchases are always delivered promptly and well packaged.
Product: I love the Seychelles diffusers , they last a long time & smell gorgeous.

No Comment
10 Hour(s) ago

Avignon Print Duvet Cover

  • Customer also reviewed:
  • Avignon Print Housewife Pillowcase
Service
Product

Service rating : Easy ordering swift delivery
Product: Pretty but a little long for my duvet

No Comment
11 Hour(s) ago

Cotton Textured Tie Nightie

Service
Product

Service rating : Every order is quick and returns dealt with well
Product: Absolutely gorgeous but only one small complaint that the fabric is a bit thin and on your other nightwear even thinner. very see through...too gorgeous to return though

No Comment
11 Hour(s) ago

Cotton Pintuck Detail Nightie

Service
Product

Service rating : Prompt sevice
Product: Size is more generous than other products I have bought from the White Company.

No Comment
11 Hour(s) ago

Floral Embroidered Blouse

  • Customer also reviewed:
  • Heart Fairy Lights – 40 bulbs
Service
Product

Service rating : Great products, beautifully wrapped.
Product: Looks lovely but it is a gift for someone so can't comment on the fit

No Comment
11 Hour(s) ago

Super-Soft Ultra Wash Duvet

Service
Product

Service rating : Placed my order on line, very easy and my delivery came the next day!
Product: Love their products- always really good quality.

No Comment
13 Hour(s) ago

Olive Wood Small Platter

  • Customer also reviewed:
  • Olive Wood Dipping Bowl
Service
Product

Service rating : Not ANSWERING
Product: Not answering

No Comment
13 Hour(s) ago

Chiltern Thin Metal Full Length Mirror

Service
Product

Service rating : Would have given an excellent if the mirror had arrived when it was due to arrive but was treated very well once the confusion was discovered.
Product: Very nice mirror. Would have opted for a slightly narrower one had there been one (due to lack of wall space) but very happy with it.

Read more
No Comment
14 Hour(s) ago

Jersey Shirt

  • Customer also reviewed:
  • Cotton Stripe Shirt
  • Chinos
Service
Product

Service rating : Good service and delivery
Product: lovely quality .colour and shape

No Comment
15 Hour(s) ago

Hydrocotton Towel

  • Customer also reviewed:
  • Hydrocotton Towels
  • Hydrocotton Towels
Service
Product

Service rating : Fast delivery great quality as normal
Product: Gorgeous towels very soft

No Comment
15 Hour(s) ago

Jute Woven Placemat

Service
Product

Service rating : The product was out of stock when I ordered but they told me the exact date it would be in. Accurate and efficient.
Product: Really pleased with the quality and look of these placemats. I'd been looking for some for a while but was never able to find any. They fit perfectly with relaxed indoor or outdoor dining.

Read more
No Comment
16 Hour(s) ago

Unisex Hydrocotton Hooded Robe

Service
Product

Service rating : Very efficient service and notified when delivery would be
Product: Bought for a present recipient thought is was lovely and very soft and comfortable to wear

No Comment
16 Hour(s) ago

Flowers Hand & Body Cream

Service
Product

Service rating : polite helpful team
Product: being using it for years enough said

No Comment
16 Hour(s) ago

Linen Pocket Dress

Service
Product

Service rating : Arrived as promised in predicted time and delivered to a safe place as requested p
Product: Good size prediction better than most. Fits the dress description and good heavy linen fabric easy and comfortable to wear. Rather expensive for a casual dress.

No Comment
18 Hour(s) ago

Seychelles Diffuser

Service
Product

Service rating : Love shopping with The White Company! Quality products, quick and easy and reliable.
Product: Gorgeous!

No Comment
18 Hour(s) ago

Tipped Pleated Skirt

Service
Product

Service rating : Efficient
Product: Really pleased with this. Lovely material and very elegant

No Comment
19 Hour(s) ago

Linen Frill dress

Service
Product

Service rating : Service was very good and quick
Product: I have sent the dress back, lovely as it was the sizing was wrong. Unfortunately I am finding this with a lot of the clothes this season which is dissapointing

No Comment
19 Hour(s) ago

Leather Lace up Trainers

Service
Product

It took 3 phone calls to sort the issue I had. Exeter in store staff may require further training on ordering online items.

No Comment
19 Hour(s) ago

Seychelles Home Scenting Set

Service
Product

Service rating : Delivered on time
Product: This was a present for my sister in law who was absolutely delighted with the set.

No Comment
20 Hour(s) ago

Vine Tomato Signature Candle

  • Customer also reviewed:
  • Coriander & Citronella Outdoor Candle
Service
Product

Service rating : Always reliable.
Product: Love, love, love this candle! Great for the kitchen.

No Comment
20 Hour(s) ago

Cotton Waffle T-Shirt

  • Customer also reviewed:
  • Nautical Strip Pyjama Bottoms (1-12yrs)
  • Dream Embroidered Pyjamas
  • etc.
Service
Product

Excellent

No Comment
20 Hour(s) ago

Aspen Shower Gel

  • Customer also reviewed:
  • Aspen Eau De Toilette -100ml
Service
Product

Service rating : Very quick delivery. Nicely packaged.
Product: Smells great

No Comment
20 Hour(s) ago

Cotton Embroidered Jacket

Service
Product

Service rating : Very prompt delivery and well packaged. However, on telephoning customer service, the service was poor, slightly similar to talking to a robot. Disappointing that a high end price category retail chain does not offer free returns - the competitors do. This needs to be corrected.
Product: Expensive but fills a need for a cotton jacket with 3/4 length sleeves (which is hard to find elsewhere)

Read more
No Comment
20 Hour(s) ago

Indy Elephant Rattle

Service
Product

Service rating : very good
Product: perfect

No Comment
21 Hour(s) ago

Wool-Cotton Knot Front Cardigan

  • Customer also reviewed:
  • Linen Zip Shoulder Stripe T-Shirt
Service
Product

Service rating : Clothes arrived promptly and well packed
Product: Good material and shape

No Comment
21 Hour(s) ago

Large Hydrocotton Hooded Towel

Service
Product

Seamless service as always

No Comment
21 Hour(s) ago

Winter Home Scenting Set

  • Customer also reviewed:
  • E-Gift Card
Service
Product

Service rating : Fast and efficient
Product: please make more items available all year round, stand alone room diffusers would be good

No Comment
22 Hour(s) ago

Linen-Rich V-Neck Dress

Service
Product

Service rating : Always beautifully packaged and delivery promptly
Product: Gorgeous dress, looks super with a crop vest and leggings. Definitely going on my holidays with me. Will be fab with flats or strappy heels.

No Comment
22 Hour(s) ago

Luxury Egyptian Cotton Towel

  • Customer also reviewed:
  • Hydrocotton Bath Mat
Service
Product

Service rating : Fast and reliable delivery
Product: Lovely soft towels

No Comment
22 Hour(s) ago

Indy Elephant Money Box

Service
Product

Very quick delivery

No Comment
22 Hour(s) ago

Little Sheep Baby Blanket

Service
Product

Service rating : Extremely quick.
Product: Just what we were looking for.

No Comment
22 Hour(s) ago

Fresh Grapefruit Hand Wash

  • Customer also reviewed:
  • Seychelles Hand Wash
  • Lacquer Tissue Box Cover
  • etc.
Service
Product

Service rating : Goods arrived on time and well packaged.
Product: Lovely fresh hand wash which I am using in my kitchen

No Comment
22 Hour(s) ago

Chino Shorts

Service
Product

Service rating : Prompt delivery on an easy purchase
Product: Nice product but about 30% overpriced

No Comment
23 Hour(s) ago

200 Thread Count Egyptian Cotton Deep Fitted Sheet

Service
Product

Service rating : Prompt delivery
Product: Dry happy with my purchase and prompt delivery

No Comment
25 Hour(s) ago

Ride On Car Toy

Service
Product

Service rating : Would happily use again and recommend to friends
Product: Beautifully made toy car that I'm sure will provide years of joy. You assemble it yourself but the instructions were clear and it was easy enough.

No Comment
26 Hour(s) ago

Hungarian Goose Down Support Pillow - Firm

  • Customer also reviewed:
  • Hungarian Goose Down Support Pillow - Medium
Service
Product

Service rating : As always excellent
Product: Uncomfortable compared to John Lewis Hungarian

No Comment
27 Hour(s) ago

Cotton Collarless Coat

Service
Product

Service rating : As always excelent service
Product: Good quality and very elegant

No Comment
27 Hour(s) ago

Flowers Hand & Body Cream

  • Customer also reviewed:
  • Flowers Bath & Body Gift Set
Service
Product

Service rating : Excellent very fast delivery thank you
Product: Tried this on p&o Brittany's and loved it

No Comment
29 Hour(s) ago

Flowers Hand & Body Cream

  • Customer also reviewed:
  • Flowers Bath & Shower Gel
Service
Product

Service rating : phantastic service !
Product: super quality !

No Comment
32 Hour(s) ago

Frayed Hem Denim Jacket

Service
Product

Service rating : Always good service and quality items
Product: Lovely jacket. Not too long and neat fit.

No Comment
34 Hour(s) ago

Bardot Neckline Stripe Top

  • Customer also reviewed:
  • Leather Flat Tassel Sandals
Service
Product

poor returns procedure. not easy to return at store as i paid with paypal. Won't be shopping online again only in store.

Read more
I'm sad to see that you've been left feeling unhappy with our service. Regrettably our stores cannot accept a PayPal return. This is stated in our terms and conditions online. I'll be sure to pass the feedback on to ensure this is clearer in the future for all of our wonderful customers.

Thanks Gemma.
34 Hour(s) ago

London Flannel Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Luxury Anti-Allergy Mattress Protector
Service
Product

Service rating : First class service
Product: look good
Not worn yet

No Comment
34 Hour(s) ago

Silk-Cotton Polo Shirt

  • Customer also reviewed:
  • Essential Vest
Service
Product

Service rating : Ordered delivered within time no fuss
Product: This is an excellent garment, feels amazing. It looks and wears like something that is far more expensive

No Comment
35 Hour(s) ago

Fresh Fig Large Candle

Service
Product

Service rating : Fantastic, high quality service and great incentives for returning customers.
Product: Really happy with the quality of the product

No Comment
35 Hour(s) ago

Tassel Skirt & Top Set (1-6yrs)

  • Customer also reviewed:
  • Sequin Cardigan (1-6yrs)
Service
Product

Service rating : The lady on the phone was pleasant and helpful and was able to answer questions.
Product: Absolutely gorgeous, I love the little tassels on the skirt which take away the plainness. The top and skirt go well together but can also be worn separately which makes this outfit very versatile.

Read more
No Comment
35 Hour(s) ago

Symons St. Candle

Service
Product

Service rating : Delivery very speedy
Product: Doesn’t seem to smell as strong as other Symons candles I’ve bought. So a little disappointing.

No Comment
38 Hour(s) ago

Lime & Bay Signature Candle

  • Customer also reviewed:
  • Lime & Bay Diffuser
Service
Product

Well packaged. Arrived when stated

No Comment
38 Hour(s) ago

Winter Botanical Pillar Candle

Service
Product

Service rating : Ordered online. Quick and easy.
Product: Oh, these are just divine! Bought two in the sale for pre Christmas use!

No Comment
39 Hour(s) ago

Spiral Indy Cot Toy

Service
Product

Service rating : No comment
Product: No comment

No Comment
39 Hour(s) ago

Aspen Shaving Set

Service
Product

Service rating : quick and efficient
Product: very lovely gift

No Comment
41 Hour(s) ago

Orange Grove Signature Candle

  • Customer also reviewed:
  • Coriander & Citronella Outdoor Candle
Service
Product

Service rating : Easy web site to navigate.
Prompt delivery - requested next day delivery service.
Product: Lovely quality products.

No Comment
41 Hour(s) ago

Fine Stripe Pyjamas - Set Of 2 (1-12yrs)

Service
Product

Service rating : Easy to purchase and very prompt delivery.
Product: Very nice, great quality set of pyjamas for my son. Only wish there were more 'set of 2' options for my daughters.

No Comment
41 Hour(s) ago

Captured Glass Large Hurricane Lantern

  • Customer also reviewed:
  • Captured Torch Lanterns
Service
Product

Service rating : Great
Product: Nice

No Comment
42 Hour(s) ago

Amelia Floral Print Hat

  • Customer also reviewed:
  • Towelling Cover Up (0-24mths)
  • Umbrella Swimming Costume (0-24mths)
Service
Product

Service rating : Very easy website. Purchase arrived on time and well packaged
Product: This was something for my granddaughter. The clothes are well made and will last her until she grows out of them

No Comment
42 Hour(s) ago

London Strip Pjs

Service
Product

Great

No Comment
42 Hour(s) ago

Unisex Cotton Classic Robe

Service
Product

Service rating : I love White Company and have been purchasing items for many, many years. Quality is good, price is high, but affordable in the sale and with vouchers.
My concern is the choice to use Hermes for delivery, they are unreliable, despite clear messages on the front door asking them to deliver to a neighbour they often leave parcels in view of the road or sling them over the back gate to be smashed on the concrete below. This lets down the White Company reputation and puts off customers from buying online. Change to DPD, this will solve the problem and restore faith in the company.
Product: Love this robe, soft and a good size, shame that it shrinks so much in the way, even on the 30 degree delicates cycle.
Bought because you have stopped making the white waffle robe, a staple in my house for years, very disappointed not to be able to buy it anymore - the alternatives on offer are in no way good substitutes. Please, please bring back the original unisex white waffle robe - exactly as it used to be, I don't mind paying more for that quality. I was asked by a salesperson in branch to ask you to do this as they have received so many complaints from customers that you have stopped selling this, they said their feedback to you was not being acted upon!

Read more
No Comment
42 Hour(s) ago

Jersey Oversized Side Split Kaftan

  • Customer also reviewed:
  • Linen T-Shirt
Service
Product

Service rating : Delivery was bad. The packaging had been opened and looked damaged upon delivery.
Product: Even though the packaging was opened/damaged, the items inside were not affected.

Read more
Thanks for letting us know of this. I'm sorry that your order was delivered in this way. I wouldn't expect for this to happen and I can assure you that your feedback has been passed onto the courier to be acknowledged by them as well. Although the outer packaging was damaged, I'm glad your order inside was unaffected and I hope that you're enjoying new clothes.

Thanks, Alana
43 Hour(s) ago

Waffle Stitch Hooded Sweater

Service
Product

Service rating : Ordered on line, very easy and arrived within two days - basic service.
Product: This is a lovely soft warm and comfortable top. The sleeves are nice and long. Im a size 10 and like tops like this loose, so i purchased the large which is perfect, so maybe it comes up a little on the small side
The waffle effect looks very pretty and the soft grey/cream colour is beautiful. A real winner.

Read more
No Comment
44 Hour(s) ago

Luxury Down Pillow - Medium Support

Service
Product

Service rating : Excellent as usual
Product: Misleading description does not support at all.Expected it to be firmer at edges to support neck.

No Comment
44 Hour(s) ago

Noir Eau de Toilette - 30ml

Service
Product

Service rating : Efficient as always
Product: I love this perfume

No Comment
44 Hour(s) ago

Zip-Closure Pillow Protector - Set of 2

  • Customer also reviewed:
  • Easy-Care Cotton Fitted Sheet
  • Easy-Care Cotton Flat Sheet
Service
Product
Latest
Service
Product

The delivery as quick and also got a new discount card. Thank you

19-Apr-2018
Clear and easy to follow

19-Apr-2018
Clear and easy to follow

19-Apr-2018
Clear and easy to follow

Read more
No Comment
44 Hour(s) ago

St. Ives Housewife Pillowcase

  • Customer also reviewed:
  • St. Ives Duvet Cover
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

First online order not processed. When I emailed to enquire, they apologised and said they would give me 24 hr free delivery. I had to call to re-place the order. They tried to charge me more (180 not 170 pounds). The order did not arrive in 24 or even 48 hours. I had to email and chase again. The order finally arrived, around 3 weeks late, and with much stress.

Read more
Thanks for taking the time to provide your feedback. I'm really sorry to see that your order took so long to be delivered. This certainly isn't reflective of the service we're proud to provide. I'm glad that you've now received your order, and I can assure you that your feedback has been passed onto our distribution team to be noted.

Thanks, Alana
44 Hour(s) ago

Wool-Cotton Knitted Coatigan

  • Customer also reviewed:
  • Curve Hem V-Neck Jumper
  • Sparkle Cardigan
Service
Product

Service rating : No problem
Product: Quite large in the sleeve

No Comment
45 Hour(s) ago

Wooden Bath Tidy

  • Customer also reviewed:
  • Mini Bud Vase
Service
Product

The goods where extremely late in being delivered, and were in a ridiculous amount of packaging

Read more
Thanks for contacting us. I've just checked your order and can see that you had opted for our standard delivery method of 3-5 working days. I'm glad to confirm that the tracking states that we delivered within this promised time frame. I've also made sure to pass your feedback onto our distribution team regarding the packing of our orders so that they ensure that it's suitable to the size of your order in the future. If there's anything else you'd like to discuss, please do get in touch with us again.
Thanks, Alana
45 Hour(s) ago

Cotton Jersey Shirt

Service
Product

Excellent!

No Comment
45 Hour(s) ago

Hungarian Goose Down Support Pillow - Medium

Service
Product

Service rating : Very efficient
Product: Good quality

No Comment
45 Hour(s) ago

Tipped Pleated Skirt

  • Customer also reviewed:
  • Bardot Neckline Stripe Top
  • Cotton V-Neck T-Shirt
  • etc.
Service
Product

Service rating : Items were beautifully packaged and arrived quickly
Product: Stunning!

No Comment
45 Hour(s) ago

Cotton Stripe Pyjama Bottoms

  • Customer also reviewed:
  • Cotton Make-up Case
  • Cotton Wash Bag
  • etc.
Service
Product

Service rating : Service was excellent, arrived when promised and beautifully packed. I have a lot of things delivered from The White Company and have had no problems at all.
Product: The PJ bottoms are great and summery, light and bright. So comfy I love them.

No Comment
46 Hour(s) ago

Summer Diffuser

Service
Product

Excellent

No Comment
46 Hour(s) ago

Unisex Cotton Classic Robe

Service
Product

Service rating : Fabulous fast delivery
Product: Only buy if you are at least 5ft 8!!!

No Comment
46 Hour(s) ago

Ceramic Bead Toe Post Sandals

Service
Product

Service rating : Great service and delivery
Product: Loving my sandals, just what I was looking for

No Comment
47 Hour(s) ago

Frayed Hem Denim Jacket

Service
Product

Excellent very quick

No Comment
18-Apr

Wish Embroidered Pyjamas

  • Customer also reviewed:
  • Boat Tank Top
Service
Product

Kept informed and delivered quickly. Thank you, it was in great time for posting onwards as I was late in getting organised to make purchase!!

No Comment
18-Apr

Kimbo Print Sleepsuit

Service
Product

Service rating : Arrived well within estimated delivery period (3days I think)!
Product: Lovely soft sleep suit. Purchased as a gift

No Comment
18-Apr

Faux Fur & Satin Sliders

Service
Product

Absolutely love them!! So comfortable and they look very stylish..unlike most slippers!!

No Comment
18-Apr

Seychelles Home Spray

  • Customer also reviewed:
  • Seychelles Bath & Body Gift Set
  • Seychelles Hand Wash
Service
Product

Service rating : Excellent
Product: Lovely

No Comment
18-Apr

Fine Ribbed Layering Jumper

  • Customer also reviewed:
  • Short Sleeve Cardigan (1-6yrs)
  • Snowy Penguin Mini Toy
Service
Product

Service rating : Delivery very good as usual.
Product: Sleeves and body very long which means I have to pull the sleeves up and hitch the jumper up, I would have returned it if it hadn’t been in the sale. Hoping it will shrink in the wash!

No Comment
18-Apr

Cashmere Sweatshirt Jumper

Service
Product

Service rating : Charming girl on the telephone, and very helpfull .
Product: Would have liked it longer.

No Comment
18-Apr

Fresh Fig Diffuser Refill

  • Customer also reviewed:
  • Winter Botanical Pillar Candle
Service
Product

I really like the candles and diffusers. Exactly what I wanted.

No Comment
18-Apr

London Bear Sleepbag

  • Customer also reviewed:
  • London Comforter
  • Georgia Giraffe Squeak Toy
Service
Product

Service rating : was sent as a gift - not for me - to a different address and I got all the messages as if it was for me . Annoying , how can I give you feedback as I haven't seen the gifts?
Product: I haven't seen it as was a gift for someone else

Read more
Thanks for getting in touch with us. If you place an order and input your email address, we like to keep the sender informed so that you can make sure that your order has been gifted successfully. Our feedback forms are sent out randomly, but I've made sure to pass on your feedback to our team so that it can be noted for future purposes.

Thanks, Alana
18-Apr

Pre-Lit Nordic Spruce Christmas Tree - 1.5ft

  • Customer also reviewed:
  • Fresh Grapefruit Bath & Shower Gel
  • Lime & Bay Shower Gel
Service
Product

Service rating : Quick efficient service
Product: Great value for money in the sale

No Comment
18-Apr

Classic Double Border Towel

Service
Product

Service rating : No hassle, arrived on time and was well packaged.
Product: Excellent quality towel, super soft, hopefully it should last a good few years!

No Comment
18-Apr

Belgravia Duvet Cover

  • Customer also reviewed:
  • Mayfair Oxford Pillowcase
  • Lancaster Deep Fitted Sheet
  • etc.
Service
Product

Service rating : I bought some items at The White Company's store at Selfridges and on-line. The in-store and the on-line support services were top notch.
Product: An Excellent high quality product.

No Comment
18-Apr

Cotton Embroidered Jacket

Service
Product

The jacket arrived in very good time and beautifully packaged. I picked it up via our local click and collect shop thinking that if I needed to send the jacket back, I could return it to the White Company shop. Unfortunately it did not suit me and I did need to return it but because I paid with PayPal the shop said they couldn’t accept it. They phoned customer services who said they would send me a free returns label, but it didn’t arrive, so I phoned them again a few days later. They offered to send me a label via email, but unfortunately I do not have a printer so was not able to print a label out either. The person I spoke to was very helpful and I received a label in the post immediately. Bit of a hassle really as I didn’t know about the PayPal issue.

Read more
No Comment
18-Apr

Open Back Lounge Top

  • Customer also reviewed:
  • Fir Tree Pot Pourri Gift Set
  • Jersey Dungarees & T-Shirt Set
Service
Product

Service rating : Great service!
Product: Great gift for a friend.

No Comment
18-Apr

Seychelles Mini Hand & Body Cream

  • Customer also reviewed:
  • Seychelles Diffuser
  • Textured Stripe Bikini Top
  • etc.
Service
Product

I paid via Paypal. I wanted to exchange something so went into the store, they did not stock the item. They would not refund as I paid via Paypal. This is not stated on the delivery note

Read more
Thank you for taking the time to leave your comments. We are currently updating our invoices to advise this information, it is advised on our website regarding Paypal returns. If there is anything else I can help you with please do let me know.

Thanks Michelle.
18-Apr

Loose Racer Back Top

  • Customer also reviewed:
  • Long Sleeve Running Top
  • Rib Racer Back Maxi
Service
Product

Service rating : I had a dreadful experience with a delivery person from Hermes on my last order. However i spoke to Chloe Wetherley in your customer service department, who could not have been more pleasant nor more helpful. she has dealt with my complaint about the delivery and will be contacting Hermes on my and your behalf.
Product: As I expected - good quality, fits well according to size selected and is true to photo representation on your site.

Read more
No Comment
18-Apr

Ashville Oxford Pillowcase

Service
Product

Service rating : Excellent.
Product: Beautiful pillowcases. So soft to touch it's like running you fingers through cream and at an AMAZING sale price too. Couldn't be happier.

No Comment
18-Apr

200 Thread Count Egyptian Cotton Housewife Pillowcase

Service
Product

Service rating : Been ordering for years,
Product: Bought these for years - quality and value.

No Comment