Luxury bed linen, bedding and quality home accessories
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Service rating : Prompt serviceProduct: Favourite product from White Company.
Service rating : Alwats friendly and efficient without being pushyProduct: Very nice sweater - good quality
Excellent service and wonderful items
Service rating : Very easy to find what I want on the siteProduct: I love the freshness of this candle
Service rating : Arrived very quickly.Product: Beautiful quality linen shirt very wearable.
Service rating : I think your service is very good.Product: Bought this for my granddaughter to wear at Easter, it looks very good quality.
Service rating : Easy to useProduct: Very disappointed. Not worth the money. If you have outsourced this product from another company then I wouldn't use them again.
Service rating : Very friendly and efficient staff,good delivery service and ale assure to deal withProduct: The jacket fits well ,the style very elegant when zipped up,and smart casual when slightly open. A good buy.18-Apr-2014Appreciate the mail outs,happy the regular products are always available, ie t shirts, cardigans etc. love the candles.
Service rating : Delivery sometimes is super fast, sometimes takes ages. Inconsistent.Product: A bit too thin.
Service rating : Fast and efficient.Product: The fit was poor - much too big so, sadly I had to return it.
Service rating : Prompt delivery even to CyprusProduct: Excellent value for money
Service rating : would be inclined to try more items if free returns as other companiesProduct: would have liked a pocket in the skirt, but otherwise didn't suit me
Service rating : Small problem with 20% off voucher -computer not working I was told, but soon sorted via phone .Product: Lovely little wooden pram,
Service rating : I don't wish to write a commentProduct: Pricey but nice to wear
Service rating : GreatProduct: Great
Service rating : Item wasn't in stock, so had to be ordered in. Manager in the Newcastle Store organised it and sent out to my home address. All done over the phone. No charge for delivery. Arrived in about 3 days. Fab serviceProduct: Love it!!
Service rating : Goods arrived on time and well packagedProduct: On first wear one if the studs fell off my jeans! Will be returning to shop ASAP
Good quick service
Service rating : Quick, reliable and efficient.Product: One cardigan which I think will get a lot of wearing this spring - summer.
I didnt receive my delivery next day even though Id paid approx £9. I urgently needed the parcel. Parcel force's regular dirver was not available therefore couldnt find my address! In the end I had to drive down the motorway to collect it in time to give the gift to my visitors that weekend. No doubt this is not the white company itself but suppliers it chooses to use. Disappointing
Service rating : Delivered very quickly, well packaged.Product: I've bought these trousers before so know that they are perfect lounge wear. They never disappoint and this pair are no exception. Very well made, beautiful fabric, what more can I say? I love them!!
Service rating : This was excellentProduct: Just what I wanted. Thanks.
Loved the jumper quality really good
Very good website, easy and quick to use
Prompt delivery, well packaged although haven't opened yet as a present for a family members wedding.
Service rating : very reliableProduct: my second order for this useful product
Service rating : Quick delivery and well packagedProduct: Lovely Top
Good quality fabric and lovely swing design. true to size
Service rating : Simple, friendly and efficient serviceProduct: Very pleasing and they make perfect gifts with beautiful packaging
Service rating : Swift delivery; items nicely packaged.Product: Nice quality towel.
Service rating : FantasticProduct: Fantastic
Service rating : I've used The White Company for many years and love their products, always beautiful qualityProduct: Just need some more sunshine!
Service rating : Really good serviceProduct: Great quality socks for my little girl
Service rating : As always the service received from the White Company is excellent.Product: Unfortunately I did not like the dipped hem on the tunic.
Excellent service and wonderful item
Service rating : always exceptionalProduct: I love this cardigan - very good quality and lovely fit
The products were wonderful but the packaging was inadequate - consequently a glass arrived broken
The service is, as expected, of a high quality. Fast delivery of great products.
Fast, efficient - what more can you ask for?
Service rating : PromptProduct: As usual, good quality - although not as good as a few years ago
Service rating : beautiful lay out and very good description of itemsProduct: the bath robe said extra thick for £75 I expected it to feel a lot nicer and it really wasn't very thick
I have not received the parcel, please contact me for delivery details.
Service rating : Staff in the shop (Bromley) where I returned the shirt were very efficient and pleasant.Product: The shirt was nice but did not fit me. This was due to it having a back pleat and narrowed waist which maked me look like a hunchback!
Service rating : Fast and efficient serviceProduct: Smells nice, not used yet
Service rating : Good service and support at St Albans White CompanyProduct: Beautiful product!!
Service rating : Brilliant service as always.Product: Lovely fairy lights that look just as good in the house as they do out in the garden.
Service rating : Excellent service and communicationProduct: As usual the baby set we purchased was really lovely quality. Thats why I love the White Company
Service rating : Prompt delivery, free delivery discounts and money off item.Product: Lovely smart and relaxed top, perfect for spring outfit with jacket.
Great products and prompt delivery as always
Always very efficient and quickly delivered.
Service rating : Excellent service as always!Product: Lovely I will wear it to bits.
Service rating : Lovely shopProduct: lovely sweater, really soft and comfortable
Service rating : I would like to be able to pick up my item from a store as i did before .the lady on the telephone had not heard of this.Product: good quality and what a bargain i very very pleaseed.
was very disappointed when I complained about delivery of goods I felt my issue was dismissed and there was a' take it or leave it attitude,' while I know this was the courier service I had paid The White Company delivery payment and my contract was with them, when I placed this order I felt I could have at least been offered free delivery but nothing was offered I don't think I will use the company again as I do not feel very valued as a loyal customer.
Service rating : Very good both on line and instore.Product: Very cute toy
Service rating : Very efficientProduct: Very good quality - flattering cut
Excellent service and when you ring about a query it is quickly sorted.only disadvantage is when something is returned the refund is kept on credit on your account and you have to remind staff of this when ordering next time.products always good quality except travel clock!
Service rating : Eventually, problems do get sorted out, but it does seem to take an age and be very complicated, for some reason. Information on returns, replacements or refunds are difficult to find from customer services and impossible via the website, which is very annoying. I shop online for everything and The White Company are my least favourite to deal with, but I continue because I like the products.Product: The quality and design were both as good as always, it was just the colour, it wasn't 'natural' at all, but dusky pink, so had to be returned. :O(
Service rating : Quick dispatch, next day delivered.Product: The quality of the material is very poor /not soft at all/ compare to the previous I bought.
Service rating : I always get a great service when I shop online and in store!!!Product: Fantastic as usual. Had many pairs before !
Service rating : I was told my rosewood sachets would get through my letter box, only to find they didn't because they are packed in such a big box, which is totally unnecessary, so that meant I hade to walk a mile to collect it from the post office. I was not pleased.Product: It reamians to be seen how long the smell actually lasts but they are lovely.
Service rating : Really excellent service from pleasant and knowledgable staffProduct: Excellent
I only have part of my order and the only information I have found about the missing item is that it is being processing with no clue to wether I will get it or when that will be
Always fast and efficient
Service rating : The products at the white company are always excellent. Any issues are treated with the customer first and resolved in the customers favour. This is an excellent serviceProduct: Products as described great
Very organised and speedy delivery
Im a fan of white company.I love the designs ım not fond of the fabric though.The prices are too high for its value
Service rating : I love shopping on line with white company! I am a loyal customer. Your sizes are always perfect.Product: I love my clothes from white company. If they don't fit, then I just return them with no hassle.
Service rating : Consistently goodProduct: As expected15-Apr-2014Lovely designs , great quality although tops likely to shrink even on cool hand wash....please can you try and address?15-Apr-2014Lovely designs , great quality although tops likely to shrink even on cool hand wash....please can you try and address?15-Apr-2014Lovely designs , great quality although tops likely to shrink even on cool hand wash....please can you try and address?
Service rating : Good delivery service, but I found the cost of returns( my only option was to send via Royal Mail) was very expensive and will deter me from ordering clothing in the future.( a dressing gown cost me £8.00 to return)Product: Cloth sizing could be more accurate.
Service rating : GreatProduct: cute
Service rating : Good and easy to move about the site.Product: Reading the reviews was very useful before purchasing.
I explained about delivery to a neighbour if no reply at my home but this was not indicated on delivery and parcel went to sorting Office. Not what you expect from The White Company.
Service rating : Lovely website and easy to use.Product: Exactly as described - large bag for storage nice and strong.
received on time as stated
Was very disappointed to find I had to pay for returns,will not be ordering in the future unless free returns provided.
Service rating : Always excellent, fast service and usually with good 15% or 20% off deals!Product: Very good quality products.
Service rating : Excellent as alwaysProduct: Soft, great, I bought both colours. One of my favourites!
Service rating : Helpful and speedyProduct: V.good paper although not much of it
Good service and communicate
Service rating : Brilliant, efficientProduct: Excellent sevice and products always use them for my little girl!!
Very prompt. Nicely wrapped. I love the way the website stores my basket items even if I don't click buy until another time on the internet.
Service rating : Excellent service and beautifully presented.Product: This cushion cover is just so beautiful and perfect for a baby's bedroom. Lovely design.
Service rating : Quick deliveryProduct: Soft and nice
Service rating : Very helpfulProduct: Loved it, I wore it all weekend
Service rating : The service I got was as excellent as alwaysProduct: I love this small Bashful Bunny but it is just a pity he arrives in a very crumpled plastic bag and looking rather' bashed'.He does fluff up well but first impressions are poor.
Service rating : Very good, quick delivery.Product: It's really lovely quality, and looks beautiful, but I was a bit concerned that it said that it shouldn't get wet!!
Service rating : Your service from the shop floor to delivery is ideal for me the customer, in all.Product: Wonderful. I love creativity in all that I do and although we have xmas trees only seasonal I display a white tree in my kitchen with red lights and your products enhance the look for all to see, and especially myself.
Service rating : I was very happy with the prompt and very sympathetic exchange service I received, in swapping the stoneware jug for the large enamel jug. I was even sent a courier man to pick up the unwanted product from my home as my health is poorly - I think this was very nice of The White Company and endears us your customers to you, aside from your wonderful products. Please keep up the good work!Product: Returned this for the large enamel jug for my bathroom which is very nice.
Service rating : Very prompt delivery, easy orderingProduct: Very nice
The gift box was damaged and I was told a replacement would be sent out next day delivery. The box was never received however you have confirmationt that it was and it was signed by a 'Mrs Smith'.
Service rating : As always excellentProduct: this was a present and she loved the smell
Service rating : Always very polite and friendly when I order online and the delivery is very quickProduct: I just love this fragrance, it brings back wonderful memories of a lovely cruise I went on with my partner a few years ago
Service rating : Order quickly despatchedProduct: I bought one of these towels last year and they are of a very high quality and we love the new colour scheme for 2014 :-)
Service rating : Arrived promptly as promised.Product: The material is very thin and see through - not good value even at the sale price of £24.
Service rating : Goods arrived very quickly. I use the online service because there is not a White company shop in Belfast. It was very convenient that I was able to return the goods that were unsuitable at the Edinburgh shop because I was visiting there at the weekend.Product: I returned these trousers because they were too short for me.
Service rating : Prompt deliveryProduct: I love it, though the fabric is a little thin
delivery and returns excellent
only problem was using the website from an ipad or iphone, the forms were hard to fill ina dn kept resetting itself