The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 120094 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
49 Minute(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Winter Diffuser
  • Mother of Pearl Photo Frame 4x6”
  • etc.
Service
Product

As always, impressive service and quality of products.

No Comment
1 Hour(s) ago

Easy Iron Egyptian Cotton Deep Fitted Sheet

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
Service
Product

Service rating : Good choice of linen and they stock the largest bath sheet we could find
Product: Smooth and soft to touch ,such good quality

No Comment
1 Hour(s) ago

Winter Large Candle

  • Customer also reviewed:
  • Winter Signature Candle
  • Highland Escape Candle
  • etc.
Service
Product

Service rating : Always well packaged. No breakages. Order arrives when they say it will.
Product: Just love the scent. Candle burns really well.

No Comment
3 Hour(s) ago

Harrison Housewife Pillowcase

  • Customer also reviewed:
  • Harrison Oxford Pillowcase
  • Harrison Duvet Cover
  • etc.
Service
Product

Service rating : Quick delvery
Product: Very soft

No Comment
3 Hour(s) ago

Snow Christmas Tree - 6ft

Service
Product

Service rating : Very good and efficient service.
Product: Beautiful tree very well made, highly recommended it.

No Comment
3 Hour(s) ago

Unisex Shawl Collar Towelling Robe

  • Customer also reviewed:
  • Frill Top Mercury Tealight Holder
Service
Product

Service rating : The delivery of the 2 items were poor a bashed delivery package and inadequate packing of the tea lights. However when I complained service was good and the items broken immediately replaced with adequate packaging
Product: Love this dressing gown soft and comfy as well as stylish. I am between a 12 and 14 sized down to 12 and is perfect as I wanted a loose snuggly fit. Arrived in a battered delivery box however

Read more
No Comment
4 Hour(s) ago

Snowy Baby Gift Set

  • Customer also reviewed:
  • Fairy Print Nightdress
  • Sparkle Back Split Jumper
Service
Product

Service rating : Fast, efficient
Product: Pleased

No Comment
5 Hour(s) ago

Unisex Waffle Double Faced Robe

  • Customer also reviewed:
  • Hydrocotton Towels
Service
Product

Quick and efficient.

No Comment
6 Hour(s) ago

Button Back Jumper

Service
Product

Lovely quality

No Comment
6 Hour(s) ago

Fir Tree Heart Pomander & Spray

  • Customer also reviewed:
  • Flowers Diffuser
  • Diffuser Plate
  • etc.
Service
Product

Service rating : Confirmation emails and regular updates on delivery were excellent. Items arrived promptly and in good condition.
Product: Bought as gifts. They look good but quite expensive at £20.

No Comment
6 Hour(s) ago

Split Sleeve Swing Dress

  • Customer also reviewed:
  • Velvet V-Neck Dress
  • Metallic Boxy Top
  • etc.
Service
Product

Service rating : See below for details.
Product: Felt like very cheap material, returned.

No Comment
6 Hour(s) ago

Cashmere Classic Wrist Warmers

  • Customer also reviewed:
  • Pomegranate Votive Candle
Service
Product

Arrived quickly.

No Comment
7 Hour(s) ago

Spruce Christmas Tree - 7.5ft

  • Customer also reviewed:
  • Fir Tree Home Spray
  • Felt Hedgehog Tree Decoration
Service
Product

Service rating : I have to say the customer service has been excellent. Thank you
Product: We have put the tree up this weekend. It is fabulous, the height, the shape, the branches look so realistic. It only took 4 minutes to unpack it and put it together. Probably 15 minutes to put the branches into position. It is really lovely now it has all the lights on.

Read more
No Comment
7 Hour(s) ago

Ile de Re Bath Mat

  • Customer also reviewed:
  • Classic Hydrocotton Towel
Service
Product

Excellent service once again

No Comment
7 Hour(s) ago

Silk Long Nightie

Service
Product

Service rating : Bang on time
Product: Long and silky and looks great on my partner

No Comment
7 Hour(s) ago

My Night Before Christmas Book By Barbara Horspool

  • Customer also reviewed:
  • Stag Jumper (1-6yrs)
  • Glow In The Dark Mittens
  • etc.
Service
Product

Efficient and punctual

No Comment
8 Hour(s) ago

Lace Hem Knitted Dress

Service
Product

Service rating : The packaging was a little flimsy for an expensive jumper. Would have expected it in a box rather than a white plastic bag and little tissue paper.
Product: The sizing is generous although a little shorter on me than pictured , so would not wear without trousers. Slightly disappointed in the look of the black lace banding as the detail was rather fuzzy. I would not have liked to have paid full price for it and purchased only because 20% off. Comfortable and light to wear.

Read more
No Comment
8 Hour(s) ago

Sparkle Tassel Clutch Bag

  • Customer also reviewed:
  • Velvet Beaded Clutch Bag
  • Split Sleeve Swing Dress
Service
Product

My online order never arrived . I had to contact the company 3 times to get my order sent out. It was resent out via dpd which I don't have any complaints with.

No Comment
8 Hour(s) ago

Faux-Fur Slipper Boots

Service
Product

Service rating : As expected
Product: cosy slippers, as shown in catalogue.

No Comment
9 Hour(s) ago

Winter Indulgence Candle

  • Customer also reviewed:
  • Cashmere Bed Socks
  • 200 Thread Count Egyptian Cotton Fitted Sheet
  • etc.
Service
Product

Service rating : the free delivery takes too long compared to other companies that offer the same free deliver when you spend over a certain amount of money .
Product: the women s wear is dreadful , terribly quality very high street , its changed over the last few years , used to love it !!!!

No Comment
11 Hour(s) ago

Cashmere Bed Socks

  • Customer also reviewed:
  • Cashmere Classic Scarf
  • Pilling Comb
  • etc.
Service
Product

Service rating : Always efficient and beautifully packed. Every item I have ordered is of very good quality.
Product: So warm and soft. No more cold feet.

No Comment
11 Hour(s) ago

Day Diffuser

  • Customer also reviewed:
  • Day Candle
  • Winter Diffuser
  • etc.
Service
Product

Excellent

No Comment
11 Hour(s) ago

Lace Hem Knitted Dress

Service
Product

Service rating : Excellent customer service and all very polite. Just wish they would sort out VAT refunds which is frustrating and ongoing despite them saying they are looking into ways to make it easier to claim back VAT - they have said that for two years now!
Product: Beautiful dress - ideal for wearing on Christmas Day! It is rather loose fitting though comfortable and may well fit better once it’s washed as many of my sweaters from the white company do. Very pretty lace pattern at the border. Perfect to wear with black or grey tights.

Read more
No Comment
11 Hour(s) ago

Wool Peacoat

Service
Product

Service rating : Some of your cookies seem to stop access to your site and at random intervals have to remove them.
Otherwise all excellent.
Product: Absolutely excellent quality and fits like a dream. Very pleased.

No Comment
12 Hour(s) ago

Crystal Button Cardigan

  • Customer also reviewed:
  • Tie Back Bell Sleeve Jumper
  • Fir Tree Home Spray
  • etc.
Service
Product

Service rating : Quick
Product: Beautiful colour and gorgeous crystal buttons all the way down the front. Very flattering

No Comment
12 Hour(s) ago

Winter Tealights - Set of 12

  • Customer also reviewed:
  • Winter Pomander Decorations – Set of 2
  • Winter Pot Pourri
  • etc.
Service
Product

easy to order, speedy delivery

No Comment
12 Hour(s) ago

Beaded Star Tree Decoration

  • Customer also reviewed:
  • Mini Beaded Heart Tree Decorations - Set of 5
  • Spun-Glass Heart Christmas Decoration
  • etc.
Service
Product

My only comment is that the goods came in a huge box (way too big) with an enormous amount of plastic (non recyclable) packaging. They all looked as if they had been thrown in. The products are great, but the packing of them was excessive.

No Comment
12 Hour(s) ago

Little Cloud Baby Gift Set

Service
Product

Service rating : Online voucher wouldn’t work but assistant who helped me on the phone was extremely helpful.
Product: Lovely gift set

No Comment
12 Hour(s) ago

Candy Cane Twine – 10m

  • Customer also reviewed:
  • Star Wrapping Paper - 6m
  • Unisex Cotton Classic Robe
  • etc.
Service
Product

Service rating : Great service
. Products with me in a couple of days.
Product: Good quality

No Comment
12 Hour(s) ago

Wool Funnel Neck Cable Jumper

Service
Product

Service rating : Good trail of information provided all through the process
Product: I absolutely love it, the shape is gorgeous and I love the neckline. It’s huggably warm to wear. I am disappointed that after only wearing it three times it has started to pill, I expected better quality from TWC

Read more
No Comment
12 Hour(s) ago

Faux Suede & Fur Slipper

  • Customer also reviewed:
  • Cashmere Bed Socks
Service
Product

Service rating : Very professional. Quick delivery and very informative along the way both for orders and returns.
Product: Look beautiful and feel so soft and comforting on the feet. Hard-wearing soles

No Comment
13 Hour(s) ago

Ribbon Tie Back Top

  • Customer also reviewed:
  • Suede Contrast Slip On Trainers
Service
Product

Service rating : Delivery was 5 days..bit longer than usual
Product: Nice product, but not for me

No Comment
13 Hour(s) ago

Unisex Waffle Double Faced Robe

Service
Product

Service rating : Easy quick and kept informed
Product: Love the texture and overall quality. A luxury spa/ hotel feel

No Comment
13 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Noir Diffuser
  • Fragrance Diffuser Tray
  • etc.
Service
Product

Speedy delivery & excellent packaging

No Comment
13 Hour(s) ago

Unisex Cotton Classic Robe

  • Customer also reviewed:
  • White Geranium Candle
  • White Christmas Votive
Service
Product

Service rating : Good.
Product: Beautiful.

No Comment
13 Hour(s) ago

Blakeney Throw

  • Customer also reviewed:
  • Blakeney Cushion Cover
Service
Product

Service rating : I was sent the wrong item and they quickly resolved the issue
Product: Lovely blanket and even better with 20% off

No Comment
13 Hour(s) ago

Winter Diffuser

  • Customer also reviewed:
  • Diffuser Plate
  • Cotton Short Sleeve Stripe Jumper
  • etc.
Service
Product

Service rating : Good email updates
Product: Lovely Christmassy fragrance. Lasts for weeks,

No Comment
14 Hour(s) ago

4.5 TOG - AUTUMN DUVET

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
  • etc.
Service
Product

The only thing I was annoyed about was the fact that it wouldn't let me apply the 10% website discount to my order, as I had a discounted item in the order - even though the 10% order claimed to be an EXTRA discount.

No Comment
14 Hour(s) ago

Lumi Print Sleepsuit

  • Customer also reviewed:
  • Winter Forest Pyjama Bib Set
  • Flannel Sleepsuit
  • etc.
Service
Product

Service rating : I absolutely love The White Company and everything about it! From the quite of the products; the store, gift wrapping and little touches like spraying the box with your chosen scent.

The reason why I haven't graded you as excellent is because your website really let's you down as a consistent experience. About 5 time this year that I can recall a poorexperienced. These vary from links being down; unable to add items to basket. At one time I had to travel to your Westfield store as I was unable to purchase the items I wanted on line and made the staff aware in the store.

I highly recommend you review your website performance with your service provider to understand how many times customer have landed on s broken page etc. It's because your products are so amazing I put up.

Not relevant to my last experience however thought I'd share my experiences throughout this year.
Product: Quality; material and a really good size.

Read more
No Comment
14 Hour(s) ago

Men's Merino Collar Sweater

  • Customer also reviewed:
  • Essential Double Layer T-Shirt
  • Cashmere-Rich Sparkle Wrist Warmer
Service
Product

Service rating : I had to return items and it was dealt with quickly.
Product: Sizing too large

No Comment
14 Hour(s) ago

Wool Blurred Fair Isle Dress

  • Customer also reviewed:
  • Trim Detail T-Shirt Dress
  • Wool Peacoat
  • etc.
Service
Product

Service rating : It has been sent twice to the wrong country. I still haven’t received it and I don’t know when it’s coming! You have of course taken payment for the goods. Shocking experience for a premium brand.
Product: Difficult to judge a product over two weeks since I placed the order and since not arrived and no idea when I will receive it.

Read more
I am sorry to learn this has happened to your order. I have sent you an email regarding this.

Thanks Bethany
14 Hour(s) ago

Votive Candle Collection – Set of 8

  • Customer also reviewed:
  • Orange Grove Tealights - Set of 12
  • Winter Home Spray
  • etc.
Service
Product

Service rating : Service ok
Product: Candles very small and not worth the money

No Comment
14 Hour(s) ago

Jersey Leggings

  • Customer also reviewed:
  • Split Sleeve Swing Dress
  • Pilling Comb
  • etc.
Service
Product

My order arrived perfectly packed and on time

No Comment
14 Hour(s) ago

Winter Mini Home Scenting Set

  • Customer also reviewed:
  • Pre-Lit Nordic Spruce Christmas Tree - 1.5ft
  • Winter Botanical Large Pillar Candle
Service
Product

Service rating : Straight forward ordering and fast delivery
Product: Lovely gift not too expensive not cheap - perfect

No Comment
14 Hour(s) ago

Cashmere Curved Hem Jumper

Service
Product

Service rating : Delivery slow
Product: Lovely soft cashmere jumper, great colour but sadly very oversized and shapeless. I am normally a 12 and ended up ordering an 8 and it’s still way too baggy and unflattering. Has to go back!

No Comment
14 Hour(s) ago

Small Silver Plated Jewellery Box

  • Customer also reviewed:
  • Seychelles Hand & Nail Gift Set
  • Wild Sage Hand Wash
Service
Product

Service rating : Good packaging and sent on time
Product: I got this item in the sale but still think it is very over priced and I would not have paid full price as it is not worth it.

No Comment
14 Hour(s) ago

Velvet V-Neck Dress

Service
Product

Service rating : Emailed to return a faulty item requesting an exchange. Good service would have meant they would have put another dress by - given that the item was expensive but faulty. No mention of stock levels. Called to exchange as instructed via email reply - told it was out of stock with no more due.
Product: The dress was faulty. I emailed with a photo and informed them I would like to reorder but needed to check the 20% discount offer still applied. The company advised I could. Phoned the day after receiving the email to be told they were out of stock. Not the quality and service you would expect. Will think twice before ordering anything else. Disappointing.

Read more
I am sorry to learn you have been left feeling disappointed regarding your return. Please be assured I have sent you an email regarding this.

Thanks Bethany
14 Hour(s) ago

Silk Piped Pyjama Set

  • Customer also reviewed:
  • Silk Long Nightie
Service
Product

Very efficient

No Comment
14 Hour(s) ago

Fir Tree Tealights – Set of 12

  • Customer also reviewed:
  • Winter Tealights - Set of 12
  • Rosemary & Pinecone Christmas Garland
Service
Product

Order OK but seems a second order being delivered which is a mistake by the White company

Read more
I am sorry to learn this has happened. I have sent you an email regarding this.

Thanks Bethany
14 Hour(s) ago

Nordic Star Decoration

  • Customer also reviewed:
  • White Christmas Mini Diffuser & Votive Candle Collection
  • Suede Tassel Clutch Bag
  • etc.
Service
Product

Service rating : I find it strange that you ask for feedback - I emailed to complain about not receiving a gift box and message ordered for one of the items - I am still waiting for a reply ......bad Customer service and that's a shame as the products are wonderful
Product: Beautiful ...... Christmas star

Read more
I am sorry to hear your query has not been answered. I have sent you a email regarding this.

Thanks Bethany
14 Hour(s) ago

Winter Ceramic Star Decorations – Set of 6

  • Customer also reviewed:
  • Blanc Diffuser
  • Fragrance Diffuser Tray
  • etc.
Service
Product

Service rating : Ordering easy, delivery prompt and items well packed.
Product: A lovely gift. Would be nice if had choice of perfumes and perfume refills.

No Comment
14 Hour(s) ago

Ashville Duvet Cover

  • Customer also reviewed:
  • Ashville Oxford Pillowcase
  • 300 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : My on line shopping experience has always been excellent
Product: Just the right look, texture and budget for our needs

No Comment
15 Hour(s) ago

Avignon Print Duvet Cover

  • Customer also reviewed:
  • Avignon Print Housewife Pillowcase
  • 200 Thread Count Egyptian Cotton Fitted Sheet
  • etc.
Service
Product

Service rating : Easy online ordering and helpful staff at store when I returned one item.
Product: Lovely design and good quality.

No Comment
15 Hour(s) ago

Cashmere Side Split Cardigan

Service
Product

Quick delivery and excellent product

No Comment
15 Hour(s) ago

Winter Refresher Oil

  • Customer also reviewed:
  • Winter Home Spray
  • Winter Pot Pourri
Service
Product

Service rating : Easy to us website delivery always quick and efficient and packaging sturdy and lovely design (inside box) reused every year to repack Christmas decorations
Product: Best Christmas blend and long lasting scent

No Comment
15 Hour(s) ago

Lace Hem Knitted Dress

  • Customer also reviewed:
  • Rib Sleep Henley Top
  • Cashmere Side Split V-Neck Jumper
Service
Product

Service rating : Simple ordering, promptly delivered, beautifully packaged
Product: I love this dress and it's already my go-to dress of the season.

No Comment
15 Hour(s) ago

Monochrome V-Neck Jumper

Service
Product

Service rating : fantastic service
Product: very efficient delivery
nice jumper
recommend seller

No Comment
15 Hour(s) ago

Seychelles Signature Candle

  • Customer also reviewed:
  • Seychelles Christmas Cracker Gift Set
  • Knitted Stag Christmas Decoration
Service
Product

Service rating : Excellent service and well packaged.
Product: Love the fragrance.

No Comment
15 Hour(s) ago

Harrison Housewife Pillowcase

  • Customer also reviewed:
  • Harrison Oxford Pillowcase
  • Harrison Duvet Cover
  • etc.
Service
Product

Service rating : Although would love an option to deliver to store
Product: Although feels great quality

No Comment
16 Hour(s) ago

Luxury Egyptian Cotton Towel

Service
Product

Hermes delivery service is dreadful. They made three aborted attempts at delivering my goods, where in each instance their delivery person failed to ring my doorbell, preferring instead to to report to their control centre that he or she had attempted to make a delivery but that there was no one home to receive them. This is not in fact the case. Three people were at home waiting for the deliveries to be made, and he bell was never rung. We also put two notices up on the front door - neither of which appear to have been read by the driver. I recommend you follow up this matter as a matter of urgency as the hopelessness of the delivery service has discouraged me from making further purchases. Surely other people, too, are experiencing the same appalling service. You are being terribly let down by Hermes.

Read more
I am sorry to learn of the experience you encountered with the delivery of your parcel. This certainly does not represent the high quality service we are usually so proud to offer. Please be assured your comments and feedback will be passed onto them directly. I have sent you an email regarding this.

Thanks Bethany
16 Hour(s) ago

Winter Fairy Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Fairy Motif Pyjamas
  • Fairy Print Pyjamas
  • etc.
Service
Product

Service rating : Fast, efficient service , lovely products
Product: Very sweet, nice material

No Comment
16 Hour(s) ago

Jersey Mini Dot Print Robe

  • Customer also reviewed:
  • Jersey Mini Dot Print Nightie
Service
Product

Service rating : Easy to order & quick delivery
Product: Perfect for traveling

No Comment
16 Hour(s) ago

Safari Baby Blanket

  • Customer also reviewed:
  • Lumi Polar Bear Rattle
  • Wool-Cashmere Long Cardigan
Service
Product

Delivery was slow

No Comment
16 Hour(s) ago

Winter Home Scenting Set

  • Customer also reviewed:
  • Winter Refresher Oil
  • Winter Diffuser Refill
  • etc.
Service
Product

Service rating : Really efficient friendly people on phone and ordering online is good to
Product: Bought as a Christmas present so await info from friend but I think from my own experience it's great

No Comment
17 Hour(s) ago

Split Sleeve Swing Dress

  • Customer also reviewed:
  • Side Panel Knitted Dress
  • Winter Signature Candle
  • etc.
Service
Product

.

No Comment
17 Hour(s) ago

Cashmere Swing Jumper

  • Customer also reviewed:
  • Velvet V-Neck Dress
Service
Product

Service rating : Good sevice, quick delivery, nicely wrapped
Product: Good quality, nice colour

No Comment
17 Hour(s) ago

Safari Baby Blanket

  • Customer also reviewed:
  • Knitted Father Christmas Decoration
  • Cascading Fairy Lights - 640 Bulbs
Service
Product

Service rating : The White company always go out of their way to help customers in my experience. Exemplary service .
Product: Soft and beautiful , perfect colour as a gift when gender of baby unknown!

No Comment
21 Hour(s) ago

Faux-Fur Twist Snood

  • Customer also reviewed:
  • Cashmere Bed Socks
  • Verveine Luxury Gift Set
Service
Product

Service rating : Fast excellent service. Well informed throughout
Product: Excellent quality

No Comment
22 Hour(s) ago

Pomegranate Signature Candle

  • Customer also reviewed:
  • Pomegranate Diffuser Refill
  • Pomegranate Mini Home Scenting Set
  • etc.
Service
Product

Service rating : It's always a great experience shopping with the white company. The service is second to none.
Product: What a great product, smells amazing.

No Comment
22 Hour(s) ago

Velvet V-Neck Dress

  • Customer also reviewed:
  • Sparkle Tassel Clutch Bag
  • Wool-Cashmere Long Cardigan
Service
Product

Quick delivery in beautiful packaging, quick processing of returned items, quick reimbursement

No Comment
23 Hour(s) ago

Star Gift Tags - Set of 10

  • Customer also reviewed:
  • Cassis Diffuser Refill
  • Hydrocotton Towels
  • etc.
Service
Product

Service rating : Fast delivery came in 2 Day Fabulous x
Product: Lovely with the gift wrap. Perfect gifting.

No Comment
24 Hour(s) ago

Oxford Flannel Slim Leg Trousers

Service
Product
Latest
Service
Product

Service rating : Prompt service on line as always
Product: Good quality and style.lovely fit.
Could have been half lined though, but then that would have made them more expensive.

18-Nov-2017
I usually have to go into google to get the White company why is this?

Read more
No Comment
25 Hour(s) ago

Flowers Diffuser

Service
Product

Service rating : Great item
Product: Super quick delivery

No Comment
26 Hour(s) ago

Symons Skinny Jeans - 30" Length

  • Customer also reviewed:
  • Flannel Check Pyjama Bottoms
  • Pointelle Nightie
  • etc.
Service
Product

Service rating : Prompt delivery - excellent
Product: They are too long and too baggy around the waist. I have had this style before and they are not as well fitted as before. too big and I had to return, such a shame.

No Comment
29 Hour(s) ago

Seychelles Signature Candle

  • Customer also reviewed:
  • Seychelles Diffuser
  • Seychelles Tealights - Set of 12
  • etc.
Service
Product
Latest
Service
Product

Service rating : Easy to use website.
Product: Lovely candle. A gift for a family member who likes the seychelles range.

18-Nov-2017
User freindly website.

Read more
No Comment
30 Hour(s) ago

Compact Christmas Tree Lights - 360 Bulbs

  • Customer also reviewed:
  • Jersey Leggings
  • Silk Piped Nightshirt
  • etc.
Service
Product

Service rating : Any problems are always very competently dealt with and no hassle.
Product: Not yet tried

No Comment
30 Hour(s) ago

Velvet Symons Skinny Jeans

  • Customer also reviewed:
  • Brushed Utility Symons Jeans
Service
Product

Service rating : Fast delivery to France
Product: Good fit for me. Generous size 12. Not as much ‘give’ as the denim versions but very nice fabric. Seems slightly expensive without the 20% discount!

No Comment
31 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Pointelle Nightie
Service
Product

Service rating : Never disappointed
Hope this continues.
Product: The best Christmas candle ever
And I have tried many

No Comment
31 Hour(s) ago

Winter Botanical Large Pillar Candle

  • Customer also reviewed:
  • Fresh Fig Large Candle
  • Lime & Bay Hand & Nail Gift Set
Service
Product

Packaging not as good as previous

No Comment
31 Hour(s) ago

Belgravia Oxford Pillowcase

  • Customer also reviewed:
  • Belgravia Duvet Cover
  • Belgravia Deep Fitted Sheet
Service
Product

Service rating : Excellent quality
Product: Excellent quality

No Comment
31 Hour(s) ago

Cashmere Short Robe

  • Customer also reviewed:
  • Seychelles Diffuser
Service
Product

Service rating : My order arrived on time and in nice packaging.
Product: I was really disappointed by the cashmere quality. I am happy to pay a high price as long as I get quality for it. The cashmere was really itchy and good quality cashmere is not supposed to itch. The white company is promoted as a brand selling good quality garments and that is why I chose to look for a robe there. It surprised me that this product was approved by your quality standards, especially when you are supposed to wear it directly on your skin as loungewear. This was my first and last experience shopping for clothes at the white company.

Read more
I am sorry to learn you are unhappy with the quality of your cashmere robe. This certainly does not represent the high quality we are usually so proud to offer. I have sent you an email regarding this.

Thanks Bethany
31 Hour(s) ago

Winter Pillar Candle

  • Customer also reviewed:
  • Winter Diffuser
  • Winter Pot Pourri
  • etc.
Service
Product

Delivered quickly and packed well

No Comment
34 Hour(s) ago

Polka Dot Print Blouse

  • Customer also reviewed:
  • Slate Charger Plate - Set of 2
Service
Product

Service rating : Items arrived quicker than expected.
Product: Looks lovely. Bought as a present .

No Comment
34 Hour(s) ago

Cashmere Swing Jumper

Service
Product

Service rating : I have always found the service very helpful, as I am disabled and always order on line, there is always someone to help out with on line orders if there is a problem.
not that I have sent many things back, it would be nice to have free return postage.
Product: I was pleased when the jumper arrived the colour was lovely as it is so difficult to tell when ordering on line, the sweater did not disappoint the size was exact and it was soft to the skin,

Read more
No Comment
35 Hour(s) ago

Spruce Christmas Tree - 6ft

  • Customer also reviewed:
  • Wicker Christmas Tree Skirt
Service
Product

Service rating : Excellent home delivery service
Product: Looks good, will let you know after Xmas after I have put it up!

No Comment
35 Hour(s) ago

Symons Oxford Pillowcase - Single

Service
Product

Service rating : very helpful website for ordering
Product: really lovely material

No Comment
35 Hour(s) ago

Faux-Fur Collarless coat

Service
Product

Service rating : Straightforward to order. Prompt delivery.
Product: It's a gorgeous jacket. Love the style and feel of it.

No Comment
35 Hour(s) ago

9APP WOODEN FRAME

  • Customer also reviewed:
  • SYMONS CUTLERY S/42
  • SYMONS CEREAL BOWL
  • etc.
Service
Product

Service rating : In store team was excellent- less than impressed with the customer service line.
Product: Still don't have it!

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I am sorry to learn this has happened. I can see this has now been resolved and you have received all your items.

Thanks Bethany
35 Hour(s) ago

Lime & Bay Large Candle

  • Customer also reviewed:
  • Blanc Large Candle
  • Blanc 2-wick Candle
  • etc.
Service
Product

Service rating : Arrive broken
Product: Arrived broken

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I am sorry to hear an item in your order has arrived broken. I have sent you an email regarding your this.

Thanks Bethany
36 Hour(s) ago

Carlton Dressing Table Medium White,8

  • Customer also reviewed:
  • Carlton Triple Mirror White, One Size
  • Carlton Wall Mirror White,8
  • etc.
Service
Product

Service rating : Helpful friendly staff. All very professional.
Product: Just perfect

No Comment
36 Hour(s) ago

Wicker Christmas Tree Skirt

Service
Product

Very efficient!

No Comment
36 Hour(s) ago

Winter Signature Candle

  • Customer also reviewed:
  • Winter Home Spray
  • Winter Diffuser Refill
  • etc.
Service
Product

As always quick efficient service.

No Comment
37 Hour(s) ago

Sheer Panel Shift Dress

  • Customer also reviewed:
  • Tie Waist Jumpsuit
  • Suede Cushioned Sandals
Service
Product

Service rating : Love White company - service always brilliant
Product: Just didn't suit me, looked a bit old fashioned, Probably would have looked better if I was taller and slimmer like the model :-(

No Comment
37 Hour(s) ago

Ceramic Large Bottle Table Lamp

Service
Product

Service rating : Three errors were made in completing this order satisfactorily; the first notification was in error, two calls were needed to correct the details. One month later, I was informed that the items had been dispatched for a second time when in fact they had finally been delivered.
Product: Very much better administration, better training for customer services staff and automatic access to supervisory management when errors have been made for a second time.

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I apologise this has happened during your recent order. This is not the usually level of service we are usually so proud to offer. Please be assured I have sent you an email regarding you this

Thanks Bethany
37 Hour(s) ago

Wool-Cashmere Heart Jumper

  • Customer also reviewed:
  • Wool Crystal Fair Isle Jumper
  • Wool Love Jumper
Service
Product

Service rating : Love it , cannot beat white company jumpers . Pricey but worth it.
Product: Been much admired , my sister loved it so much she has bought one,

No Comment
37 Hour(s) ago

Winter Refresher Oil

Service
Product

Service rating : Easy to locate item on your website, purchase process was simple, communication at the correct level and delivery was quick.
Product: The product was for my mother in law who is a loyal customer but not technology savvy so ordered on her behalf. She had tried to order the same product last year but it was out of stock, so ordered extra this time round.

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No Comment
37 Hour(s) ago

Winter Indulgence Botanical Candle Plate

  • Customer also reviewed:
  • Seychelles Diffuser
  • Seychelles Diffuser Refill
  • etc.
Service
Product

Great service and lovely products, however I’ve noticed most of the products have been increased in price! A fairer price and less % off gimmicks would be better.

No Comment
37 Hour(s) ago

Cashmere Bed Socks

  • Customer also reviewed:
  • Square Mirror Coasters – Set of 4
  • Merry Christmas Gift Tags - Set of 10
Service
Product

Your service is excellent and customer services very helpful

No Comment
37 Hour(s) ago

Cotton Classic Stand Collar Robe

  • Customer also reviewed:
  • Faux Suede & Fur Slipper
  • Lace Detail Nightie
Service
Product

Great

No Comment
37 Hour(s) ago

Wool Boxy Jumper

  • Customer also reviewed:
  • Essentials Cross Body Bag
Service
Product

I ordered by telephone & charming girl on the other side . Very helpful .

No Comment