The White Company- UK Website Reviews

Consumer ratings of The White Company- UK Website

Feedback for www.thewhitecompany.com has been compiled from 114046 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thewhitecompany.com
15 Hour(s) ago

Classic Double Border Face Cloth

  • Customer also reviewed:
  • Classic Double Border Hand Towel
  • Classic Double Border Bath Sheet
Service
Product

Simple to order and goods arrived on time.

No Comment
16 Hour(s) ago

Jellycat Wilbur Whale Toy

Service
Product

Service rating : Good. Free postage for lower spend would be incentive to purchase more often.
Product: Lovely item. Love White Company quality ... but would love the chikdren's lovely cotton nightwear to crease less, if possible.

No Comment
26 Hour(s) ago

Egyptian Bath Mat

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Luxury Egyptian Cotton Towel
  • etc.
Service
Product

Very efficient!

No Comment
28 Hour(s) ago

Wooden Bath Tidy

Service
Product

Service rating : Product received quickly after I ordered it
Product: Better quality

No Comment
31 Hour(s) ago

Side Stripe Joggers

  • Customer also reviewed:
  • Seychelles Diffuser Refill
Service
Product

Everything was perfect The welcome and friendly atmosphere is a plus

No Comment
34 Hour(s) ago

Savoy Towel

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Cotton Classic Robe
Service
Product

Good service - delivered when they said they would.

No Comment
37 Hour(s) ago

Short Button Through Cardigan

Service
Product

Service rating : good
Product: Good quality product

No Comment
40 Hour(s) ago

Cadiz Duvet Cover

Service
Product

Service rating : No problems encountered
Product: Beautiful silky cotton

No Comment
41 Hour(s) ago

Woodland Fairy Housewife Pillowcase

  • Customer also reviewed:
  • Luxury Egyptian Cotton Towel
  • Salcombe Stripe Towel
Service
Product

Web site easy to use and delivery very quick and so beautifully packaged

No Comment
42 Hour(s) ago

Canvas Weekend Tote Bag

Service
Product

Service rating : Staff were friendly and helpful
Product: The bag is fantastic and so useful for many different situations

No Comment
42 Hour(s) ago

NOAHS ARK BUMPER

Service
Product

Service rating : Excellent
Product: Everything

No Comment
45 Hour(s) ago

CHECKED JACKET Green, 7-8 yrs

  • Customer also reviewed:
  • HAPPY HOODIE Pink, 9-10 yrs
Service
Product
Latest
Service
Product

Service rating : Very quick and efficient service from LWC Symons team. My order was placed in a minute, and I received it within 3 days.
Product: My son loves this jacket, he is growing out of his current one in the same style so I ordered for him next size up (to be ready for him when he grows into it, as very sadly LWC doesn't produce sizes after 6 yr any more) so finding 7-8 size available on- line was really great.

24-Jul-2017
Always amazing service and happy staff. It is a true pleasure to shop in TWC , especially Symons store, where every member of staff is truly caring and very efficient.

Read more
No Comment
24-Jul

London Single Quilt

  • Customer also reviewed:
  • Bus Fair Isle Jumper
Service
Product
Latest
Service
Product

Very efficient as always.

24-Jul-2017
Great

Read more
No Comment
24-Jul

Lime & Bay Botanical Large Candle

Service
Product

Service rating : Left product really securely when I wasn't in to receive the package, and comms were really good.
Product: Well packaged and lovely candles.

No Comment
23-Jul

Embroidered Detail Nightie

  • Customer also reviewed:
  • Embroidered Nightie
Service
Product

Service rating : Good arrival time
HERMESreturnwasveryinconvenient
Product: See through thin material. Overly large for size.
Lovely cotton.

No Comment
23-Jul

Glass Small Storage Jar

  • Customer also reviewed:
  • Tall Glass Storage
  • Rose Votive
  • etc.
Service
Product

Service rating : Speedys delivery
Product: Elegant

No Comment
23-Jul

Jersey Shirt Dress

  • Customer also reviewed:
  • Linen-Cotton V-Neck Dress
  • Symons Skinny Jeans - 32" Length
  • etc.
Service
Product
Latest
Service
Product

The service and delivery were both very good and prompt. However, I would like to make two comments. The box that my clothes arrived in had practically collapsed during transit. I could not reuse it to send some of the items back. Also the returns form is very 'user unfriendly'. There is barely enough space to enter the description of the product and code in the spaces given. Also the product code and description details are on the reverse of the form so you have to keep turning the page over to see these details. I buy quite a few clothes from Mint Velvet which I would say is a similar standard of clothing to the White Company. Their packaging is excellent, lightweight but strong. Also they print out the product code and description on the returns form so it is far less effort for the customer to fill out the form. I would imagine that this eradicates a lot of room for error too? Hope you find these suggestions helpful. I did write a note in with the items I returned to the White Company but I didn't receive any feedback.

24-Jul-2017
I'm pleased you found my comments useful. Hopefully you will be able to implement some of my suggestions in the future

Read more
Thank you for taking the time to provide us with your feedback. I can assure you that this has been passed on the relevant team so that we can look at implementing your suggestions. I am sure that kyou will find your next order with us much improved. Should you require anything further then please do let me know.

Thanks, Beckie
23-Jul

CELLULAR SATIN BLANKET COT

  • Customer also reviewed:
  • Lime & Bay Home Spray
  • White Lavender Home Spray
  • etc.
Service
Product
Latest
Service
Product

Service rating : Friendly and polite staff when you order by phone.
Product: Lovely blanket nice and soft good quality.

23-Jul-2017
Very good keeps you updated with latest offers.

Read more
No Comment
23-Jul

Broderie Anglaise Housewife Pillowcase

  • Customer also reviewed:
  • Broderie Anglaise Duvet Cover
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

User friendly website, easy ordering and great delivery service!
The White Company send out far too many marketing emails, less is more!!

No Comment
23-Jul

Elise Smocked Dress

  • Customer also reviewed:
  • Embroidered Mermaid Sleepsuit
  • Stitch Cardigan
Service
Product

Service rating : Excellent,
Product: Beautiful

No Comment
23-Jul

Essentials Cross Body Bag

Service
Product

Always quick and easy service.

No Comment
23-Jul

White Pompelmo Bath & Shower Gel

  • Customer also reviewed:
  • White Pompelmo Hand Wash
  • White Pompelmo Hand & Nail Cream
  • etc.
Service
Product

Fast quick quality service. Products arrived beautifully presented which was really important as its a gift

No Comment
23-Jul

Brompton Flat Sheet

  • Customer also reviewed:
  • Lille Oxford Pillowcase
  • Genoa Flat Sheet
Service
Product

First class service

No Comment
23-Jul

Picnic Champagne Flute

  • Customer also reviewed:
  • Floating Photo Frame 5x7”
  • Gift box
Service
Product

Service rating : Always excellent service.
Product: I really like these glasses. They look good and are perfect for the garden and picnics. My only negative is that I would prefer the plastic to be a little thinner but then they wouldn't be as strong and sturdy. It doesn't detract from them being lovely glasses though at all,

Read more
No Comment
23-Jul

Markham Throw

Service
Product

Service rating : Quick delivery easy to order
Product: Good quality

No Comment
23-Jul

Esther Floral Dress (1-6yrs)

  • Customer also reviewed:
  • Linen-Cotton Cardigan (1-6yrs)
Service
Product

Service rating : Your courier service is really poor. I ordered items on a Sunday and didn't receive them for nine days (on the Tuesday) despite assurances that it would be delivered in five days. The goods were a birthday present for the Sunday which was obviously missed. Very very poor!
Product: Lovely item. Very pleased with quality and value.

Read more
Thank you for taking the time to provide us with your feedback. I understand that this has not been the best of experiences for you and I am pleased to see that you have now received your order. I can assure you that we have spoken with the courier and I am sure that this will not happen again. Should you require anything further then please do let me know.

Thanks, Beckie
23-Jul

Mermaid Sleepbag

  • Customer also reviewed:
  • Mermaid Baby Blanket & Hat Set
  • Gift box
Service
Product

Service rating : Lovely packaging, delivered on time
Product: It was a gift so cant comment on fit, but it felt very soft and i loved the beautiful design. So pretty.

No Comment
23-Jul

Hide & Seek Jersey Sleepsuit

  • Customer also reviewed:
  • Gift box
Service
Product

Service rating : You always let me know what is happening
Product: Excellent quality

No Comment
22-Jul

Broderie Anglaise Housewife Pillowcase

Service
Product

Very efficient payment and delivery

No Comment
22-Jul

Provence Table Lamp - White

  • Customer also reviewed:
  • Scattered Heart Print Scarf
Service
Product

Service rating : Outstanding friendly & helpful service at The White Company Cardiff. Manager Justin excels at ensuring customers enjoy a positive shopping experience within this most pleasant of stores.
Product: Classic elegant design & excellent quality.

No Comment
22-Jul

Classic House Shelves - Set of 3

Service
Product

Brilliant, they look fantastic in my grandaughters nursery

No Comment
22-Jul

Hampstead Oxford Pillowcase - Set of 2

  • Customer also reviewed:
  • Hampstead Duvet Cover & Pillowcase Set
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : More than a month later I still have not recieved my order
Product: Still have not recieved order

Read more
Thank you for taking the time to leave us with your feedback. I can see that you have now spoken with one of my colleagues regarding this and I am pleased to see that your order is now on the way to you. Should you require anything further then please do not hesitate to contact me.

Thanks, Beckie
22-Jul

Merino Wool Stitch Detail Cardigan

  • Customer also reviewed:
  • Brass Beaded Tassel Bracelet
  • Cambridge 4 Way Stretch Trousers
  • etc.
Service
Product

Service rating : Shame no free returns
Product: Sold out in my size, I tried a size up but too too big as its a generous and long cardi already.

No Comment
22-Jul

Soft & Light Breathable Pillow

  • Customer also reviewed:
  • 300 Thread Count Egyptian Cotton Housewife Pillowcase
Service
Product

Service rating : Superior quality items, well packed, packaging sturdy enough to withstand the postal service.
Product: Had experienced one in a hotel so bought a couple of them when I returned home.

No Comment
21-Jul

Belgravia Carafe

Service
Product

Service is always pretty good

No Comment
21-Jul

Antibes Bath Mat

Service
Product

Service rating : White Company never fails in their service, it is continually of a high standard.
Product: The bath mat is excellent quality and just what I was looking for for my newly refurbished en-suite. Excellent price too.

No Comment
21-Jul

Carlton Bedside Table White,8

Service
Product

Service rating : Super service. Waited for product but exact date of arrival as predicted.
Product: Great product. Simple, sleek & looks great. Well worth waiting for.

No Comment
21-Jul

200 Thread Count Egyptian Cotton Oxford Pillowcase

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Deep Fitted Sheet
Service
Product

Service rating : Prompt delivery
Product: generous sized standard pillowcases

No Comment
21-Jul

Pembridge Stripe Scatter Cushion

Service
Product

Service rating : Excellent delivery service unfortunately I had to return but returns service also excellent
Product: Thought they would have been a true blue more like grey

No Comment
21-Jul

BEAR FACE HOODED ROMPER

  • Customer also reviewed:
  • CLOUD BLANKET
  • HIDE & SEEK JERSEY SLEEPSUIT
  • etc.
Service
Product

Service rating : The website was down so I called directly and recieved excellent customer service
Product: It's simply gorgeous

No Comment
21-Jul

Lightweight Jersey Sweatshirt

  • Customer also reviewed:
  • Cotton Slub Peplum Top
Service
Product

Service rating : Company's service is slick and professional.
Product: Exactly that lightweight and well made. A lovely item.

No Comment
21-Jul

Unisex Hydrocotton Hooded Robe

Service
Product

Service rating : Excellent service. The gown arrived at the time promised and I would use this service again.
Product: The dressing gown was lovely and fluffy. I'm a size 12/14 and the medium was a perfect fit. Just what I wanted!!

No Comment
21-Jul

Girls' Vests - Pack of 2

  • Customer also reviewed:
  • London Short Pyjamas (1-12yrs)
  • London Henley Pyjamas (1-12yrs)
  • etc.
Service
Product

Service rating : Since you don't have children clothes over 5 years on the American www-site I called UK to put in the order. I also wanted to order something from the US www-site, however, it could not be processed. Was little disappointed.
Product: It is a gift for later on this Fall - Winter for my granddaughter.
Will find out.

Read more
No Comment
20-Jul

Bailey Duvet Cover & Pillowcase Set

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
  • Apsley Small Tealight Holder
Service
Product

Service rating : Fantastic service - we were having issues with the delivery but one ring to customer service sorted everything out perfectly.
Product: Buttery soft and brilliant night's sleep!

No Comment
20-Jul

Seychelles Hand & Nail Set

Service
Product

Thankyou so much to white company for sending me out a replacement due to hand soap being faulty. You will never understand how much that means an amazing gesture of good will & truly am over the moon!

No Comment
20-Jul

Knitwear Wide End Hangers – Set of 6

Service
Product

Service rating : Arrived on time, in good condition..
Product: Exactly as stated.

No Comment
20-Jul

Boucle Jumper

  • Customer also reviewed:
  • Linen Fine Striped Jumper
Service
Product

Service rating : From ordering, receiving a confirmation email, receiving a delivery track, and receiving my order within 3 days is excellent.
Product: The Boucle Jumper is beautifully soft, and the sizing is right. Very happy. It's more for Winter than Summer, so I haven't worn it yet.

No Comment
20-Jul

European Down Pillow

  • Customer also reviewed:
  • Luxury Quilted Pillow Protector
  • Broderie Anglaise Housewife Pillowcase
Service
Product

Service rating : REALLY FAST AND EFFICIENT
Product: FANTASTIC PILLOW

No Comment
20-Jul

Seville Oxford Pillowcase

  • Customer also reviewed:
  • Ashville Oxford Pillowcase
  • Classic Hydrocotton Towel
  • etc.
Service
Product

Service rating : You are always very fast to reply on an order given and to keep me orientated as to when to expect the delivery.
Product: Beautiful design

No Comment
20-Jul

Cotton Storage Bag Large

  • Customer also reviewed:
  • Cotton Storage Bag Small
Service
Product

Service rating : Website showed items were out of stock. Emailed the company who said there was a glitch on the website. Had to order over the phone.
Product: Very capacious. Holds two ks feather duvets and has room for pillows too. The only thing I was slightly worried about was maybe the handles wouldn't be able to support the weight.

Read more
No Comment
20-Jul

Amalfi Hammam Towel

Service
Product

Service rating : Quick delivery
Product: Very pleased. Excellent quality as usual.

No Comment
20-Jul

New White Duck Feather & Down Pillow

Service
Product

Service rating : Delivery timescales was to long. It took over a week for the carrier to deliver.
Product: Nice pillows. Possibly a bit softer than I expected them to be.

Read more
This isn't the level of service that we usually offer with our couriers. I'm glad that you like our pillows, and I thank you for your feedback.

Thanks, Alana
20-Jul

Marine Check Shorts (1-12yrs)

  • Customer also reviewed:
  • Boat Seersucker Pyjamas (1-12yrs)
Service
Product

Service rating : Products despatched quickly and nicely wrapped
Product: Good quality fabrics and well-made, sizing fits my son perfectly

No Comment
20-Jul

Ceramic Bottle Lamp Small White/Grey,One Size

Service
Product

Service rating : The item arrived quickly
Product: There is an obvious defect in the pattern of the base (most of base has a crackle glaze but there is one quite big part that doesn't) so it needs to be ruturned

Read more
I would really like to help you with this. I've looked into your account and have sent you an email with more information.

Thanks, Alana
20-Jul

Jellycat Wilbur Whale Toy

Service
Product

Service rating : Excellent speedy delivery
Product: Wonderful soft toy my grandson adored it ! I thought I bit more could be made of his face i.e. a nice big eye and mouth.

No Comment
20-Jul

Amalfi Hammam Towel

  • Customer also reviewed:
  • Little Warrior Fitted Sheet
  • Cowboy Brave Bed Linen
Service
Product

Service rating : Great as always
Product: Look good, dry quickly, perfect for our bathroom

No Comment
20-Jul

Lounge Slouchy T-Shirt

  • Customer also reviewed:
  • Cotton Printed Shirt
  • V Neck T-Shirt
Service
Product

Service rating : Rated poor due to delivery choice. Carrier did not wait for door to be answered and just left the parcel.
Product: Returned

Read more
I'm sorry to learn that you've had a bad experience with our courier. I've passed on all of this feedback to ensure this doesn't happen again. If you need any further assistance, please don't hesitate to contact me again.

Thanks, Gemma
19-Jul

Unisex Waffle Terry Robe

  • Customer also reviewed:
  • Feather Pom Pom Ballet Slippers
  • Seychelles Hand Wash
Service
Product

Service rating : efficient
Product: comfy

No Comment
19-Jul

Scattered Heart Print Scarf

  • Customer also reviewed:
  • Cashmere Rib Square Cushion Cover
  • Cushion Pad
  • etc.
Service
Product

Delivered on time and in perfect condition. Website easy to use

No Comment
19-Jul

Lime & Bay Botanical Large Candle

Service
Product

Service rating : quick delivery
Product: have had 2 before so new what to expect

No Comment
19-Jul

Sparkle Wrap Back Jumper

  • Customer also reviewed:
  • Soft Tailored Jacket
  • Broderie T-Shirt
Service
Product

Service rating : I love White Company but I wish it was free returns like oasis and other companies. I use them a lot because I can take parcel back to my local spar shop.
Wished you'd get my name right as well . Alistair Whitehouse-Jones is my ex husband . My name is Julie Whitehouse-Jones .
Product: Love it

Read more
No Comment
19-Jul

Twist Front Swimsuit

Service
Product

Easy to navigate the website, excellent communications and swift despatch

No Comment
19-Jul

Stripe Kimbo Sleepbag

  • Customer also reviewed:
  • Baby Bath
Service
Product

Customers should be able to return products which do not suit or not of different quality when received etc

No Comment
19-Jul

Ladder Rib Striped Top

Service
Product
Latest
Service
Product

Service rating : Always expert
Product: Sleeves slightly tight but might relax on washing. Lovely shape and material.

19-Jul-2017
Excellent. Easy to use

19-Jul-2017
Excellent. Easy to use

19-Jul-2017
Excellent. Easy to use

19-Jul-2017
Excellent. Easy to use

Read more
No Comment
19-Jul

Supreme Long Hair Faux Fur Throw

Service
Product

Service rating : Fantastic so helpful and quick delivery
Product: The colour isn't very exiting mabe more mink in it as it looked a bit bland grey

No Comment
19-Jul

Sweet Pea Embroidered Sleepsuit

Service
Product

Service rating : Quick delivery, good communication
Product: Lovely quality just as described

No Comment
19-Jul

Lace Trim V Neck Nightie

  • Customer also reviewed:
  • Placket Detail Pyjama Set
Service
Product
Latest
Service
Product

Service rating : Excellent
Product: Excellent products and fantastic service

19-Jul-2017
Excellent

Read more
No Comment
18-Jul

Valencia Oxford Pillowcase

  • Customer also reviewed:
  • Valencia Duvet Cover
  • Valencia Flat Sheet
  • etc.
Service
Product

Really good service so quick

No Comment
18-Jul

Lightweight Jersey Sweatshirt

  • Customer also reviewed:
  • Viscose Shirt
Service
Product

Service rating : The two items ordered arrived very well packed and quickly.
Product: I did like the sweatshirt but it was very large for size 12. I was therefore disappointed and had to return it. It was too baggy.

No Comment
18-Jul

Classic Leather Superga White,39.5

  • Customer also reviewed:
  • DUCK FEATHER PILLOW SKNG F No Colour, Super King
  • DUCK FEATHER PILLOW STD F No Colour, Standard
  • etc.
Service
Product

As always Claire gives amazing knowledgable service. Always smiley and efficient even when very busy in the store. What an asset .

No Comment
18-Jul

Twist Back Jumper

  • Customer also reviewed:
  • Star Print Sleepsuit
  • Jersey Heart T-shirt (1-6yrs) - Set of 2
  • etc.
Service
Product

Service rating : Easy to use website and super fast delivery
Product: Nice jumper - can dress it up or down

No Comment
18-Jul

Undersea Adventure Pyjamas (1-12yrs)

  • Customer also reviewed:
  • Boat Striped Pyjamas (1-12yrs)
  • Boat Striped Pyjamas (1-12yrs)
Service
Product

Service rating : Parcel arrived when it said it would and was packed beautifully in a box not a bag.
Product: After 3 washes the pyjamas have lost their shape, disappointing!

Read more
Thank you for taking the time to leave us your feedback. I'm sorry to learn that you are disappointed with your pyjamas after they have been laundered. This is certainly not the level of quality we are so proud to offer. I have personally emailed you, and I look forward to hearing from you. Thanks

Maria
18-Jul

Essential Double Layer T-Shirt

  • Customer also reviewed:
  • Cotton Slub Breton Striped T-shirt
  • Essential Short Sleeve T-Shirt
Service
Product

Service rating : Good
Product: To shirt style is fine but the white colour of this t shirt is different to the white of the short sleeved t shirt. It has a cheaper look to it, and is on the verge of a pale grey which makes it look like it has less quality. Still feels nice but the white is not a nice white.

Read more
No Comment
18-Jul

200TC Egyptian Cotton Fitted Sheet Set

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Housewife Pillowcase
Service
Product

Very quick and exact

No Comment
17-Jul

Linen Waterfall Cardigan

Service
Product

Service rating : You always get a first class service.
Product: The fit is perfect and it is a lovely weight so hangs very well.

No Comment
17-Jul

Soft Trench Coat

Service
Product

Service rating : Arrived on date specified
Product: Perfect fit and great quality

No Comment
17-Jul

Deep Waistband Pull On Trousers

  • Customer also reviewed:
  • Velour Hooded Robe
  • Viscose Blend V-Neck T-Shirt
Service
Product

Service rating : Prompt
Product: Very comfortable, soft and cool.

No Comment
17-Jul

Super-Soft Ultra Wash Duvet

  • Customer also reviewed:
  • Super-Soft Ultra Wash Pillow
  • 200 Thread Count Egyptian Cotton Fitted Sheet
Service
Product

Service rating : Great website and delivery.
Product: Lovely light duvet for a 2.5 year old.

No Comment
17-Jul

Longline Linton Tweed Jacket

Service
Product

I don't know the name ot the assistant in the Liverpool store who helped me with my purchase, but she was so friendly and extremely helpful and I will be happy to visit the store again because her customer service skills were excellent...the whole experience was a real pleasure - thank you

No Comment
17-Jul

200 Thread Count Egyptian Cotton Duvet Cover

  • Customer also reviewed:
  • 300 Thread Count Egyptian Cotton Housewife Pillowcase
  • 200TC Egyptian Cotton Fitted Sheet Set
Service
Product

Service rating : Great service, fast shipping
Product: Excellent quality

No Comment
17-Jul

Ceramic Bottle Arch

  • Customer also reviewed:
  • Lime & Bay Hand & Nail Set
  • QLTD PILLOW PROTECTOR SKNG
  • etc.
Service
Product

Excellent service and really helpful friendly staff

No Comment
17-Jul

Flowers Large Candle

Service
Product

Service rating : This candle was replacing one I bought in store - completely intact packaging but glass cracked all way round damsel.
Product: Absolutely beautiful fragrance. But it doesn't look like candle wax is filled into glass container very well - gaps?

No Comment
17-Jul

Lightweight Jersey Sweatshirt

  • Customer also reviewed:
  • Lounge Slouchy T-Shirt
  • Linen Fine Striped Jumper
  • etc.
Service
Product

Service rating : So quick, spot-on and beautifully presented as always
Product: Good value

No Comment
17-Jul

Silver Oval Matte Hoop Earrings

  • Customer also reviewed:
  • Knitwear Wide End Hangers – Set of 6
  • Flores Throw
Service
Product

Service rating : I love TWC products but it needs to sort out it's pricing policy. I'm not a VIP customer with a 15percent off card, sent through the post, and then 20 percent off appears regularly, especially at weekends and holidays.
Product: Completely unusable as backs were stuck and when you tried to pull them off the wire of the earring bent. I received a full refund.

Read more
No Comment
17-Jul

Classic Hydrocotton Towel

  • Customer also reviewed:
  • Melbury Duvet Cover & Pillowcase Set
Service
Product

Service rating : Smooth sailing - excellent that my VAT got returned too!
Product: super soft!

No Comment
17-Jul

Silk Maxi Drawstring Dress

Service
Product

Service rating : Quick service with the ability to track your items.
Product: Gorgeous summer dress that will become a classic dress that will last for years.

No Comment
16-Jul

Duck Feather Pillow

  • Customer also reviewed:
  • Zip-Closure Pillow Protector
  • Silk/Polyester Pillow
  • etc.
Service
Product

Service rating : Delivered fast, packed well
Product: Does what it says

No Comment
16-Jul

Kimbo Comforter

  • Customer also reviewed:
  • Stripe Kimbo Sleepbag
  • Gift box
Service
Product

Despatch was slow. My son also had slow despatch with ordered goods.

Read more
I'm grateful that you've taken the time to provide us with your feedback. I'm sorry to learn that you're unhappy with our dispatch time. I've sent you an email with some more information. Thanks, Gemma.

Thanks, Gemma
16-Jul

Linen Blend Oversized Jumper

  • Customer also reviewed:
  • Linen Sleeveless Top
Service
Product

the dispatch of my item and ordering was very good. It was disappointing that the delivery driver let them down.

No Comment
16-Jul

Luxury Spa Towel

  • Customer also reviewed:
  • Gift box
Service
Product

Although I still don't know that the parcel was delivered!

No Comment
16-Jul

Classic Silver Frame 5x7''

Service
Product

The product you have replaced was bought for us as a Christmas present from a member of our family who frequently shops at the White Company online. When the item became faulty we took it to the Winchester branch to ask what could be done about it. The supervisor's first reaction was to infer that it may have been purchased at your Bicester outlet and was probably a 'second' and would only change it on production of the original receipt. Following a number of emails to the customer service department it was decided to replace the item.

Read more
Thank you for taking the time to provide us with your feedback. This is certainly not normal for us and I am delighted to see that my colleague has resolved this for you. I can assure you that this has been fed back to the store. Should you require anything further then please do not hesitate to contact me.

Thanks, Beckie
16-Jul

Savoy Oxford Pillowcase

  • Customer also reviewed:
  • 200 Thread Count Egyptian Cotton Duvet Cover
  • 200TC Egyptian Cotton Flat Sheet Set
Service
Product

Service rating : very efficient
Product: lovely and soft

No Comment
16-Jul

Katy Kitten Rattle

  • Customer also reviewed:
  • Mini Star Baby Blanket
  • Snuggle Bunny Comforter
  • etc.
Service
Product

I ordered three items to send to friends for the arrival of their new baby. I requested for them all to be sent in a gift box. Two items were dispatched in the gift box. I was told the 3rd item would be sent separately (which I wasn't happy about), so I let our friends know. We were then told there wasn't any of the 3rd product left in stock so it couldn't be sent. Disappointing all round.

Read more
Thank you for taking the time to leave us with your comments regarding your recent experience. I have cotnacted you directly regarding this and I look forward to hearing from you.

Thanks, Beckie
16-Jul

Flowers Diffuser

  • Customer also reviewed:
  • Seychelles Hand & Nail Gift Set
Service
Product

The whole experience in dealing with your company is always pleasurable. The goods arrive on time. They are beautifully packaged-- and able to be opened without any effort!

No Comment
16-Jul

Seychelles Tealights - Set of 12

Service
Product

Service rating : Very swift and easy, no hassle
Product: Smell lovely and packaged brilliantly

No Comment
16-Jul

Charlton Duvet Cover

  • Customer also reviewed:
  • Charlton Oxford Pillowcase
  • Charlton Flat Sheet
  • etc.
Service
Product

Service rating : Excellent service. Delivered quickly.
Product: Not opened the bedding yet as we are moving house.

No Comment
16-Jul

Lime & Bay Botanical Large Candle

  • Customer also reviewed:
  • Ceramic Round Large Plate
Service
Product

Service rating : Website very easy to use, clear description of product.
Product: Beautiful candle, exactly as shown.

No Comment
16-Jul

Chambray Woven Tassel Scarf

  • Customer also reviewed:
  • Mermaid Pyjamas
  • Mermaid Romper
  • etc.
Service
Product

Service rating : Was worried about not getting items in time and you were very helpful
Product: Great quality

No Comment
15-Jul

Porto Stoneware Large Heart Oven Dish

Service
Product

loved being able to collect from a local store

No Comment
15-Jul

Soft & Light Breathable Pillow

  • Customer also reviewed:
  • Spa Restore Luxury Scented Candle
Service
Product

Service rating : always punctual and always correct
Product: comfortable and keeps its shape

No Comment