Luxury bed linen, bedding and quality home accessories
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Service rating : Really quick delivery, well packaged.Product: Gorgeous!
Service rating : Excellent communications and prompt service.Product: Please put towel measurements in catalogue. I ordered the large size in error and so had to change it for the small size. Had I known the measurements before ordering this exchange would have been avoided. The towel is lovely. Thank you.
The laundry bin arrived quickly and in good condition, however if I could have tracked the order it would have been "the icing on the cake".
Service rating : Always easy and efficient placing order online and delivery time super quickProduct: Great rattle although needs a little more rattle
Service rating : Had to arrange redelivery which didn't arrive. Customer services (Keira and Liz) very VERY helpful. new delivery arrived and one of the glass lanterns was broken!
Am waiting for replacement.Product: they look great but the glass is very thin for such a large item
Service rating : Never had any problems and deliveries are fast.Product: Disappointed. Felt the quality of the material was below the standard for The White Company and will therefore be returning it.
Service rating : fast and efficientProduct: original
Service rating : Arrived far quicker than I had anticipated. Thank you.Product: Good fabric and the covers have zips - the ones I bought from you about 10 years ago, which have now completely worn out, were fixed and so couldn't be washed.
I am really delighted.
Very polite, lovely staff
Arrived within hrs. First class service. Wouldn't be able to fault service or quality
Service rating : Shopping online was easy. The products arrived well packaged with no damages.
The items looked exquisite.Product: Just beautiful
Service rating : Fast delivery. Well packaged. Love The Little White Company products.Product: Just lovely. Quality amazing. Really thick and beautiful design.
Service rating : Super fast delivery and well wrappedProduct: Robe is of an excellent quality I like that it is terry towelling inside for absorption and soft and snugly on the outside.
Service rating : Quick!Product: Love it!
Service rating : Fast deliveryProduct: Lovely little number that quite easily goes from day to evening wear! Bargain in the sale! Happy customer
I placed one order, but they were split into 3 orders and delivered at different times, missing one delivery and then having to chase it and re-order it. It was a nuisance, everything needs to come together.
Service rating : Very good and very fastProduct: Quality of the products
Service rating : Very easy to use the siteProduct: I have bought from you before for presents. Wonderful presentation
Service rating : greatProduct: great
Service rating : 1st rateProduct: Very easy to wear dress
Service rating : usual quick serviceProduct: lovely quality jeans but sizing not that accurate rather on the small size
Service rating : PerfectProduct: Fits the bill
Service rating : Speedy deliveryProduct: Loved this perfume bought 30ml first to try and now 100ml - must like it
Service rating : Excellent service. Such speedy delivery and packaged well.Product: I bought this cushion for my daughter's new bed. It is really pretty and not too big plus it matches her Ballerina duvet set that I bought from The White Company earlier in the year. My only criticism of the cushion is that there were 3 very large indiscreet labels sewn into the seams and the only way of removing them was to carefully cut them off. If I'd left them on they'd have been rather ugly.
Service rating : Fast delivery and well packaged.Product: The simplicity and clean lines of the packaging and Flowers is one of my favourite scents.
Service rating : Great website, very smart, easy and super quick to spend moneyProduct: For my baby but baby not here yet till Nov 2015
Products arrived really quickly & very well packaged. Very pleased & would definitely use again.
Service rating : Prompt service, well packaged, swift delivery and prompt attention to returnProduct: Lovely robe, ordered two as gifts, large perfect, small very long
Always reliable, although I have had problems with your website accepting my password, which is frustrating. This used not to happen (2 or 3 years ago); I hope I have solved the problem this time by creating a new password!
Always excellent service. If you have a problem their telephone staff are always helpful and curtious.
Service rating : Excellent, ordered received in two days, beautifully packed.Product: It was a gift so I am not sure, I will have to ask the recipient.
A very professional Customer Service Team who assisted my in a previous order, and absolutely helped me want to place another after a slightly dissapointing outcome. Delivery times are ideal, not the usual 7-10 day wait after ordering, and products are wonderful quality. I don't purchase my daughters nightclothes anywhere else.
Service rating : Swift delivery.Product: Perfect fit. Strangely has a gorgeous smell too!!??
Service rating : Nothing to addProduct: Nothing to add
Service rating : The package was delivered to my neighbours, who were on holiday, so I didn't receive it. Your colleague very kindly sent off a new package, but then the neighbours showed up. This kind of mishap is perhaps out of your control, but I was pleased with how quickly WC tried to rectify the situation.Product: It is really really huge - even for a large. I am actually a medium, but had hoped I could throw the cami in the dryer to shrink a bit. I hope this will work. I think the sizing is off as I really swim in the cami!
Service rating : Fast efficient service.Product: Great size for storing quilts.
Service rating : Packaging could be improved so they would be more suitable as giftsProduct: Very pretty and well packaged for a gift
Service rating : Very quick kept me informed at each stage, goods were well packed.Product: They are a present so I don't know what they are like but I've got a different fragrance and they are lovely.
Easy ordering and quick delivery. Everything packaged very well. Love my new bedding:)
Service rating : GreatProduct: Great
Service rating : Very quick shipping to Denmark, straight to my door.Product: Beautiful cards, just love them!
Service rating : Good service and prompt deliveryProduct: Good quality
Good quality items
Service rating : speedy serviceProduct: the shape was strange
Service rating : Arrived quickly and well packagedProduct: Love the necklace but it is really hard to put on and take off, I have to ask my sons to do it for me!
Service rating : Professional and prompt serviceProduct: Fabulous, comfortable and good quality
Service rating : Service excellent as always.Product: A little on the large side for me, but if you like that style its a lovely soft feel.
Service rating : Always helpful and experienced staff. From taking orders to delivering the items.Product: Excellent quality. Does the job extremely well.
Service rating : Prompt delivery, well packaged.Product: Nice trainers, but FAR too big. At least a full size too big. I'm normally an 8, but they were huge and had to be returned.
Excellent service as always !!!!! If only other retailers could follow suit.
Service rating : Fast and efficientProduct: Quality is spoiled by poor finishing in seams. The stitching is run off on a tiread which deteriorates over time causing seam to unravel. This explains why I have not bought towels from The White Company for some time. After several months use,when I'm sure the seams unravel as previously, there will be no comeback on the company. This is a pity as the quality of the towelling itself is excellent.
Service rating : Very convenient online shopping but if you could shorten the delivery time a bit, I'll rate it excellent.Product: To smell the scent, I really have to touch my nose the the heart.
My friend was trying to purchase on my behalf and was told sheet was out of stock. However when I called from Australia sheet was very much in stock at warehouse!!!
Goods arrived within the specified time, packaged well. all gifts
I Loved everything about it, but unfortunately the little card inside read a message I hadn't written to somebody else.
Service rating : Always goodProduct: Fits well, I bought it to take on a trip, light weight, wrinkles a minimum, good day and evening!29-Jul-2015Easy to use
Service rating : The website is easy to navigate, everything you need in the detail of the products and when needing to call TWC staff are extremely helpfulAND quick to get through to a real person.Product: It's fabulous, truly roomy and can include smaller items too. So much better than multiple bags
Efficient and nicely packaged. Thank you.
Service rating : Long delay, but reasons were fully explained.Product: It's perfect worth waiting for.
Service rating : ExcellentProduct: Good product
Service rating : Prompt delivery, nicely packaged.Product: Look lovely on arrival but washed poorly, very creased.
i had to place the order three times before receiving the order and then it was delivered to the wrong address so was reordered by yourselves
Service rating : No problemsProduct: Looks very pretty
Quick delivery even though sale items.
helpful and knowledgable staff and friendly
Service rating : The packages arrived quickly and very well packed.
I have used this service a few times now and have always thought it was excellent.Product: These arrived very well packaged and the quality is excellent..I bought two sets as they made lovely gifts.
Service rating : Arrived promptly and was well packaged .Product: Lovely soft fabric and really nice design .. Bought this for a gift, so very pleased.
Service rating : Really fast international home delivery, beautiful quality products just for my taste, good looking website, customer reviews visible product by productProduct: Not so sturdy as I would have expected. Otherwise really beautiful.
Service rating : As aboveProduct: As above
Service rating : Easy orderingProduct: Good service all round
Service rating : Would be great if they could provide free returns!Product: But not the right size / fit so I have retuned them.
Received order at estimated time.
Service rating : Order fulfilled very promptly.Product: A slightly longer length at the back would be better.
Service rating : Very helpfulProduct: Was given one as gift and loved the subtle perfume and replaced item
Service rating : The products arrived quickly and well packedProduct: As always from white company a lovely scent from the White company
Service rating : The White Company provide unique and classic products not over complicated which suits me perfectlyProduct: Nothing to change
Service rating : I love everything about The White Company, always top class serviceProduct: Love it, great quality
Service rating : Prompt serviceProduct: Exactly as shown in brochure.
Service rating : Very quick delivery .... As usual by the white co . Only problem I have when ordering and paying by pay pal is the length of time it takes to confirm and get on to pay pal.Product: to go with a pink tutu bought previously from the little white co . A perfect match and bought in the sale . Thank you
Service rating : Can't fault the serviceProduct: It is as expected
Service rating : Very professional good customer focus.Product: A lovely mirror, good size and finish. Well packaged. Delivery speedy!
Service rating : I wanted more seat pads and the operator went to a great deal of trouble to check stock in the shops and give me the telephone numbers. I am delighted to have obtained them from the Nottingham shop - brilliant service all round.Product: beautiful quality - but I do wish the navy was not quite so dark!
Service rating : Swift delivery as always.Product: Delicate and perfect for layering my 2nd one .28-Jul-2015Easy to use .excellent.
Service rating : PerfectProduct: Perfect
Service rating : Very straightforwardProduct: Love it
Service rating : Fast efficent serviceProduct: Love the fabric and colour. Personally I am not keen on elasticated ankles.However my trainer assures me that they are modern and trendy
Service rating : Always very good service.Product: Lovely product, exactly as expected.
Service rating : Delivery was AWFUL! Paid for delivery and it never arrived. Only after phoning White Company and complaining - and then saying I wanted a refund for delivery and not a credit note was it offered. Should be first thing to offerProduct: This is a gift
Service rating : Efficient and helpful.Product: Good quality and attractive design.28-Jul-2015Service rating : Good.Product: Good quality and design.28-Jul-2015Service rating : Good.Product: Good quality and design.
Service rating : Purchased by phone. Always good service.Product: Really nice quality.
Service rating : Arrived in great time.Product: Exactly as I expected.28-Jul-2015Lovely, clear and easy to navigate.
Service rating : Polite telephone staffProduct: order expidited promptly
Dirty gift box and damaged black board. Not up to your usual standard.
Service rating : This product is frequently out of stock & was v.happy to find it in stock, so was v.disappointed to receive notification quickly after ordering of a significant delay. Would have preferred to have ordered in the knowledge that delivery would be several months away. No update notification on order status until actual dispatch, as it was such a long time coming, an update would have been appreciated.Product: Great size & finish, like the sides & handles and the discrete folding legs. Is v.stable. Only -ve is that it is quite heavy.
Service rating : 5* service as usual.Product: I wouldn't change a thing. They are comfy, stylish and perfect for relaxing or dressing up! Amazing buy.
Service rating : Everything about the White company screams excellent! The products, the service and the people.Product: The design and quality are fantastic
Service rating : good serviceProduct: Sizing is completely wrong, too big - and jumper hangs very strangely