The Good Whey Company Reviews

Consumer ratings of The Good Whey Company

Feedback for www.thegoodwhey.com has been compiled from 489 Customer Reviews

  • Feefo member since
  • 31/12/2011
  • Welcome to The Good Whey Co., a family business based near Cambridge. With over 60 years of dairy heritage, we have perfected the delicate art of filtering whey from milk to craft our great tasting, great mixing and consistently pure whey protein. Protein is the building block of life, and whey protein is one of nature‚Äôs most remarkable secrets: rich in essential amino acids. It helps our bodies to develop lean muscles and healthy bones, which help us stay fit and active!

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thegoodwhey.com
16-Apr

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Easy to work with via website.
Product: Very nice.

Read more
Thanks for the great feedback!

Customer Care - The Good Whey Co.
02-Apr

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Fast and efficient delivery service
Product: Lovely tasting product

Read more
Glad it got to you quickly!

Customer Care - The Good Whey Co.
11-Mar-2014

Premium Good Whey Protein - Natural

Service
Product

Service rating : Easy enough online, but would like to buy it in Sainsburys!
Product: As a vegetarian I love this product. There are so many recipes online now including whey. I want sure at first about using a powder, but was delighted to find a local product from British Milk! Also love Upbeat! Thanks

Read more
Thanks for the great feedback, very glad you like the powder and Upbeat! Have noted your request regarding Sainsburys - it would be great to be stocked there! Thanks again

Customer Care - The Good Whey Co.
10-Mar-2014

Premium Good Whey Protein - Vanilla

Service
Product

Service rating : Arrived quickly and securely
Product: Great quality product. Amazing flavour and mixes well. Use it as drink or mix it into porridge or pancake mixes too. Yummy!

Read more
Thanks for the great feedback Mandy! We love that you're using our powders in pancakes as well - great idea.

Customer Care - The Good Whey Co.
22-Feb-2014

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Natural
Service
Product

Good value, speedy service, fast delivery. Beautiful packaging of the product also - should win an award!
Was wondering why the standard (non-premium) whey protein had been discontinued? but not too bothered as I like the premium and will continue to buy

Read more
Thanks for the feedback, it's really kind of you! The Original was discontinued last year as we found the Premium to be far more popular so sorry about that. Glad you're happy with the Premium though, thanks again!

Customer Care - The Good Whey Co.
16-Feb-2014

Premium Good Whey Protein - Banana

  • Customer also reviewed:
  • Premium Good Whey Protein - Vanilla
Service
Product

Rapid service

Read more
Thank you, glad it got to you rapidly!

Customer Care - The Good Whey Co.
15-Feb-2014

Premium Good Whey Protein - Strawberry

Service
Product

Service rating : super
Product: excellent

Read more
Thank you!

Customer Care - The Good Whey Co.
15-Feb-2014

Premium Good Whey Protein - Natural

Service
Product

Service rating : Easy to deal with, hassle free, quick delivery.
Product: Lovely simple flavour, mixes really well and does the job!

Read more
Thanks for the positive feedback and glad you like it!

Customer Care - The Good Whey Co.
10-Feb-2014

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Vanilla
Service
Product

Service rating : Took longer to arrive than previously
Product: Great taste

Read more
I'm really sorry about the delay in delivery, i'll ensure this is fed back to our courier service so thank you for letting us know. I'm glad you like the taste!

Customer Care - The Good Whey Co.
10-Feb-2014

Premium Good Whey Protein - Natural

Service
Product

Service rating : Arrived next day, which fro royal mail surprised me!
Product: I find it hard to find good quality fat free whey protein - so often it mixes badly. But please I want to buy it from the shops!

Read more
Thanks for the great feedback, we'll do our best to get our protein to a store near you soon!

Customer Care - The Good Whey Co.
10-Feb-2014

Premium Good Whey Protein - Banana

Service
Product

Service rating : Arrived on time and in good condition
Product: Amazing flavour!!!!

Read more
Thanks for the positive feedback, great that you like the flavour!

Customer Care - The Good Whey Co.
01-Feb-2014

Premium Good Whey Protein - Banana

  • Customer also reviewed:
  • Premium Good Whey Protein - Vanilla
Service
Product

Very tasty protein shakes and delivery is always prompt

Read more
Pleased that you like it, thank you!

Customer Care - The Good Whey Co.
26-Jan-2014

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Fast delivery!
Product: My favourite of them all,made with unsweetened almond milk and using my super duper hand blender,whizzed to the consistency of a thick shake,the straw can stand up in it!!

Read more
YUM, your shake sounds very tasty!

Customer Care - The Good Whey Co.
24-Jan-2014

Premium Good Whey Protein - Vanilla

Service
Product

Service rating : Very quick delivery
Product: .

Read more
Glad it got to you quickly!

Customer Care - The Good Whey Co.
20-Jan-2014

Premium Good Whey Protein - Vanilla

Service
Product

Service rating : Very quick delivery FOR FREE!!!
Product: Tastes amazing for something with no fat!

Read more
Thanks for such great feedback, I'm glad both the delivery and taste is to your liking!

Customer Care - The Good Whey Co.
09-Jan-2014

Premium Good Whey Protein - Vanilla

  • Customer also reviewed:
  • Premium Good Whey Protein - Chocolate
Service
Product

Service rating : Quick and efficient
Product: Tasty

Read more
Good to hear! Thank you

Customer Care - The Good Whey Co.
22-Dec-2013

Premium Good Whey Protein - Banana

Service
Product

Next day delivery over Xmas period, totally unexpected

Read more
Thanks for the great feedback, pleased it got to you quicker than expected!

Customer Care - The Good Whey Co.
22-Dec-2013

Premium Good Whey Protein - Banana

Service
Product

Service rating : Products always very, very good from this company.
Product: Initial hiccough with the original order, but very well handled and resolved by the company.

Read more
Thanks for additional feedback and I'm really glad we could handle your query to your satisfaction - many thanks!

Customer Care - The Good Whey Co.
17-Dec-2013

Premium Good Whey Protein - Vanilla

  • Customer also reviewed:
  • Premium Good Whey Protein - Strawberry
Service
Product

Brilliant service - quick and easy

Read more
Thanks for the kind feedback!

Customer Care - The Good Whey Co.
13-Dec-2013

Premium Good Whey Protein - Banana

Service
Product

Service rating : Have ordered from The Good Whey Company many times and service has invariably been very good ... but on this occasion I am still waiting to receive the product one week on from placing the order.
Product: Have used this product many times and is always very good.

Read more
Thank you for letting us know and i'm really sorry about this. I hope our resolution over e-mail is to your satisfaction. Many thanks.

Customer Care - The Good Whey Co.
13-Dec-2013

Premium Good Whey Protein - Strawberry

Service
Product

Great service, many thanks.

Read more
Thanks for your feedback, it's much appreciated

Customer Care - The Good Whey Co.
11-Dec-2013

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Great product but quite expensive
Product: A good product but has a tendency to be lumpy and not always mix in well

Read more
Thank you for providing your feedback and I'm very sorry that you've experienced some Good Whey that hasn't been satisfactory. Please contact us at customercare@thegoodwhey.com as we'd love to rectify any problems that you may have had. Thanks again for your custom.

Customer Care - The Good Whey Co.
10-Dec-2013

Premium Good Whey Protein - Natural

Service
Product

Service rating : Great quality, love the discounts as I'm not well and on a budget, fast delivery, good packaging. I am very happy with the service & products and likely I will be a longstanding & loyal customer. Thank you! :)
Product: I especially love that you do a natural flavour. I chose your product over many others because it's pure, good quality and has no unnecessary fillers and additives. I take this product for health reasons, so it's very important that there are no additives and product is of a high quality and from the UK. Thank you! :)

Read more
Thank you so much for your feedback, we're pleased to be able to help. It's brilliant to know that someone is as appreciative of the products and service as you are. We really appreciate it!

Customer Care - The Good Whey Co.
10-Dec-2013

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Strawberry
Service
Product

Service rating : Quick turnaround, well packaged
Product: Repeat order, I love the flavour especially with milk. I tried the hot chocolate receipe and that it was excellent. Also good in protein smoothies

Read more
Thanks for your feedback, it's great that you've tried the recipes too. Please let us know if you come up with any of your own!

Customer Care - The Good Whey Co.
09-Dec-2013

Premium Good Whey Protein - Natural

Service
Product

Great as always

Read more
Thanks for the positive feedback!

Customer Care - The Good Whey Co.
26-Nov-2013

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Vanilla
Service
Product
Latest
Service
Product

Service rating : good
Product: It was ok but the flavour and texture was not quite right, plasticy and powdery

27-Nov-2013
Thank you very much, much appriciated.

Read more
Thanks for the feedback and sorry you felt the flavour wasn't quite right. We'll look in to this right away for you and will be in touch shortly via e-mail.

Customer Care - The Good Whey Co.
23-Nov-2013

Premium Good Whey Protein - Natural

  • Customer also reviewed:
  • Premium Good Whey Protein - Strawberry
Service
Product

Good communication

Read more
Thanks a lot!

Customer Care - The Good Whey Co.
13-Nov-2013

Premium Good Whey Protein - Strawberry

Service
Product

Service rating : Very fast delivery, brilliant product.
Product: As above, great tasting product, will be using again when I run out!

Read more
Thanks for the great review! Glad you're happy with the all round service

Customer Care - The Good Whey Co.
07-Nov-2013

Premium Good Whey Protein - Natural

Service
Product

fast delivery. have not tried the product yet but the service was impeccable

Read more
Brilliant to know, thank you very much!

Customer Care - The Good Whey Co.
04-Nov-2013

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : I've always had great service from the Good Whey Company.
Product: The best tasting chocolate protein powder I've ever had. My only negative comment would be that I wish that when you shake up the powder with milk it become thick.

Read more
Thank you for such kind words! We're really glad you're pleased with with the service and the flavour! Your point on the thickness has been noted but unfortunately we're unable to change anything for our current products - interesting to know for future development though so thank you!

Customer Care - The Good Whey Co.
04-Nov-2013

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Strawberry
Service
Product

Super quick delivery!

Read more
We're super happy it got to you quickly, thanks!

Customer Care - The Good Whey Co.
31-Oct-2013

Premium Good Whey Protein - Banana

Service
Product

Service rating : Very quick delivery.
Product: Good taste

Read more
Good stuff, we hope you keep on enjoying it!

Customer Care - The Good Whey Co.
28-Oct-2013

Premium Good Whey Protein - Vanilla

Service
Product

Prompt delivery. Thanks

Read more
Thank you, glad it got to you quickly!

Customer Care - The Good Whey Co.
23-Oct-2013

Premium Good Whey Protein - Strawberry

  • Customer also reviewed:
  • Premium Good Whey Protein - Banana
Service
Product

Very good service

Read more
Thank you, glad you received good service!

Customer Care - The Good Whey Co.
19-Oct-2013

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Strawberry
Service
Product

Service rating : good
Product: good

Read more
Thanks for the positive feedback!

Customer Care - The Good Whey Co.
11-Oct-2013

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Why don't you sell shaker as well with you fantastic Whey? That would be a big plus !
Product: Tastes fantastic!

Read more
Thanks for the feedback I will make sure it gets back to the team here as we're always looking at new ways we can improve what we offer to customers. If we ever decide to manufacture shakers I will get back to you directly! Glad you like the product, many thanks.

Customer Care - The Good Whey Co.
08-Oct-2013

Premium Good Whey Protein - Natural

Service
Product

Service rating : Easy and quick!
Product: This is the best I've had, no bloating, next to no taste, amazing

Read more
Glad you like it! Why not give our flavoured versions a go?

Customer Care - The Good Whey Co.
08-Oct-2013

Premium Good Whey Protein - Vanilla

Service
Product

Service rating : Stress-free transaction and prompt delivery.
Product: I love the Premium Good Whey Protein Vanilla! It has great taste and dissolves easily.

Read more
Thanks for the compliments! Hope you continue to enjoy.

Customer Care - The Good Whey Co.
07-Oct-2013

Premium Good Whey Protein - Vanilla

Service
Product

Service rating : Love the presentation
Product: Good taste

Read more
Thank you, pleased you like the taste. You should try the rest of the range - all our flavours are great!

Customer Care - The Good Whey Co.
03-Oct-2013

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Banana
Service
Product

easy and quick process and delivery

Read more
Thank you - glad you found the process to be efficient!

Customer Care - The Good Whey Co.
30-Sep-2013

Premium Good Whey Protein - Natural

Service
Product

Service rating : Great stuff!
Product: Mixes really well

Read more
Thanks for the positive feedback, we love the way it mixes too!

Customer Care - The Good Whey Co.
23-Sep-2013

Premium Good Whey Protein - Chocolate

  • Customer also reviewed:
  • Premium Good Whey Protein - Banana
Service
Product

Service rating : Quick delivery and well packaged.
Product: Good flavour - excellent with milk

Read more
Thanks for the praise, I'm glad you like the flavour!

Customer Care - The Good Whey Co.
23-Sep-2013

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Service is always great with deliveries on time and correct orders.
Product: Product tastes great and mixes easily in milk

Read more
I'm pleased that you're happy with everything, we appreciate the custom. Try the other flavours and see which you prefer!

Customer Care - The Good Whey Co.
22-Sep-2013

Premium Good Whey Protein - Chocolate

Service
Product

Service rating : Great service, free delivery and well packaged. The price reduction of the premium is appreciated!
Product: The chocolate is great tasting!

Read more
Thanks for getting in touch. I'm pleased that you liked the delivery, service and packaging and that you like the premium - we love it!

Customer Care - The Good Whey Co.
07-Sep-2013

Original Good Whey Protein - Banana

Service
Product

Service rating : Really quick delivery packaged really neat.
Product: I am making ice cream with it, it takes lovely un frozen, hurry up freezer .

Read more
Glad it got to you quickly!

Oooo ice cream sounds good, let me know how you get on with it! I'd love it if you could send in a picture to use on social media or the website! customercare@thegoodwhey.com or feel free to tweet @goodwhey.

Customer Care - The Good Whey Co.
02-Sep-2013

Original Good Whey Protein - Chocolate

Service
Product

I once received only 1 unit when I ordered 2, but the issue was resolved efficiently and the customer service rep on the phone was very helpful. I also received an email recently with a loyalty offer, with no detail regarding the expiration. When I tried to use this, within two days of receiving it, at the check out it said simply 'discount code not valid'. This was a little frustrating.

Read more
Thanks for your feedback, we really appreciate it! I'm glad you received good service and that your order was sorted out correctly. I've just sent you an e-mail in regards to the loyalty offer as it should have got to you in plenty of time. Look forward to hearing from you.

Customer Care - The Good Whey Co.
30-Aug-2013

Premium Good Whey Protein - Strawberry

Service
Product

Service rating : Speedy dispatch and good price, website is easy to navigate
Product: The flavour is good and it blends easily with no lumps. The reason I've rated it as good rather than excellent is it's quite thin, however I realise the reason for that is it has no nasties. I was previously using Herbalife but fell pregnant and there appears to be nothing harmful e.g. artificial sweeteners in the Good Whey, hence why I'm using it for my breakfast shake now.

Read more
Thanks for your feedback on the service, price and the website! We are really proud of our product too so to hear such positive feedback is great. We appreciate that different people prefer different textures but Good Whey is the texture it is because of how well it blends, as you say, lump free! I must say, in response to your mention of sweeteners, that Good Whey does include a very small amount of sucralose. Having liaised with the nutritionist here, I can reassure you that the level of sucralose used is perfectly safe for pregnant women. If you are sure you don't want to consume the sweetener then alternatively we produce the unflavoured and unsweetened 'natural' variety which you may well prefer? If you would like to know any more about this then please feel free to give me a call on 08456021217.

Customer Care - The Good Whey Co.
26-Aug-2013

Premium Good Whey Protein - Strawberry

  • Customer also reviewed:
  • Premium Good Whey Protein - Vanilla
Service
Product

Service rating : Ordered 2 products. Chose standard service and items arrived 2 days later. Very pleased with service.
Product: Nice colourful packaging. Tastes like a very nice strawberry milkshake. Fruity and creamy.

Read more
Thanks for your feedback! Glad you were happy with the speed of delivery and with the product. We LOVE the strawberry one too!

Customer Care - The Good Whey Co.
25-Aug-2013

Premium Good Whey Protein - Vanilla

  • Customer also reviewed:
  • Premium Good Whey Protein - Strawberry
Service
Product

Service rating : Great
Product: Great

Read more
Thanks, glad you're happy with the service and product!

Customer Care - The Good Whey Co.
25-Aug-2013

Premium Good Whey Protein - Vanilla

  • Customer also reviewed:
  • Premium Good Whey Protein - Chocolate
Service
Product

Excellent protein, super fast delivery, very happy as always!

Read more
Thanks for such kind feedback and for your continued custom!

Customer Care - The Good Whey Co.