Help for Heroes Reviews

Consumer ratings of Help for Heroes

Feedback for www.helpforheroes.org.uk/ has been compiled from 24050 Customer Reviews

The rating shows just the review scores in the category or product area selected.

Ratings guide

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.helpforheroes.org.uk/
25-Feb

Women's Grape Zipped Hoody

  • Customer also reviewed:
  • Navy Blue Two Tone Zipped Hoody
  • Mid Navy Blue Cargo Pants
Service
Product

Service rating : Excellent service product came on the day it said it would arrive.The ladies taking the order over the phone were very helpful and a great laught speak to.
Product: My youngest daughter loves the hoody.

No Comment
25-Feb

Jester Red Essential Hoody

  • Customer also reviewed:
  • Navy Blue-Light Blue Essential Hoody
  • Sea Green Essential Hoody
Service
Product

Service rating : Great customer service! Very helpful & polite! Will definatly purchase from again! Great charity!! X
Product: Love it x

No Comment
25-Feb

Navy Blue Two Tone Zipped Hoody

  • Customer also reviewed:
  • Navy Blue with Light Blue Baseball Cap
  • Women's Soft Grey Zipped Hoody
Service
Product

Service rating : Lovely quality.
Product: Really nice.

No Comment
25-Feb

Classic Green T-Shirt

Service
Product

All good but had to wait longer than usual online order for delivery

Read more


Thank you for your feedback on the T-Shirt. I can see that your ordered on a Wednesday and we shipped the T-shirt on the following Monday. We allow 3-5 working days for our deliveries. Apologies if it then took longer than 2 days for the Royal Mail to deliver your order, this is usually not the case so sorry for any inconvenience caused.

Many thanks for your time and support.

Rob, Customer Service
25-Feb

Women's Navy Blue Leather Cross Body Bag

Service
Product

Service rating : Quick response.
Product: Is exactly as described.

No Comment
25-Feb

2015 Bear Diary

Service
Product

Service rating : Always efficient
Product: Fantastic product, I have one every year, excellent quality.

No Comment
25-Feb

Black Intrepid Rucksack

  • Customer also reviewed:
  • Women's Navy Blue-Bluebell Contrast Polo
  • Camo Sweatpants
  • etc.
Service
Product

Service rating : *****
Product: *****

No Comment
25-Feb

Women's Grape Zipped Hoody

  • Customer also reviewed:
  • Fig-Moss Endeavour Polo
Service
Product

Service rating : Very Friendly & helpful
Product: Attractive colour

No Comment
25-Feb

Gold Plated Ribbon Key Ring

Service
Product

Service rating : good quick service
Product: excellent value for money

No Comment
24-Feb

Classic Navy Blue T-Shirt

  • Customer also reviewed:
  • Blue Camo Trunks
Service
Product

Service rating : Excellent service and for a worthy cause
Product: My husband is very happy

No Comment
24-Feb

Men's Black Leather Wallet

Service
Product

Service rating : Obviously this product is in great demand. I tried unsuccessfully to obtain one for Christmas.
Product: It probably deserves a better mark but to my mind I have only had it for 5 minutes!

No Comment
24-Feb

Women's Rose Essential Hoody

  • Customer also reviewed:
  • Women's Navy Blue Floral Flag Heart Top
  • Striped Samsung Galaxy Phone Cover
  • etc.
Service
Product

Service rating : Alwys excellent. Online / delivery & product
Product: my niece thinks it great (15 years old)

No Comment
24-Feb

Tri Small Check Shirt

Service
Product

Service rating : Very efficient
Product: Good quality

No Comment
24-Feb

Navy Blue with Light Blue Baseball Cap

Service
Product

I spent some years in the army myself there was nothing like yourselves in 50s 60s

No Comment
24-Feb

Tri-Colour Embroidered Beanie

Service
Product

Service rating : Prompt delivery and keep up to date with the status and progress of the order
Product: Prompt delivery
Quality Product

No Comment
24-Feb

Men's Navy Blue-Sea Green Quarter Zip Sweatshirt

Service
Product

Service rating : Great website and cause, easy to use and quick reliable service.
Product: Fits really well and great quality and value.

No Comment
24-Feb

Women's Berry Essential Hoody

  • Customer also reviewed:
  • Classic Grey Marl T-Shirt
  • Navy Blue-Light Blue Essential Hoody
Service
Product

Always good quality products and service.

No Comment
24-Feb

Men's Brown Leather Wallet

Service
Product
Latest
Service
Product

Service rating : Fantastic delivery service
Product: Very good plenty of room

24-Feb-2015
An excellent organisation for the forces

Read more
No Comment
24-Feb

Navy Blue Tipped Polo Shirt

  • Customer also reviewed:
  • Rose Woven Silver Plate Bracelet
  • Black Cord Bracelet
  • etc.
Service
Product

Brilliant

No Comment
24-Feb

Navy Blue Two Tone Zipped Hoody

Service
Product

good service,good quality

No Comment
24-Feb

Black Two Tone Zipped Hoody

Service
Product

I had a few issures with the website but telephoned direct and all sorted OK

No Comment
24-Feb

Camo Woven Silver Plate Bracelet

  • Customer also reviewed:
  • Woven Silver Plate Bracelet
  • Rose Woven Silver Plate Bracelet
  • etc.
Service
Product

Package was open when delivered and most of the ordered missing, replacements sent, but some of the wrist items where poorly finished, letters on the bracelet only partially painted, bought these as going away gifts not happy, also have bought pens in the past, which run out in a few days, and can't find replacement refill,

Read more


Thank you for your feedback on the bracelets. Please accept our apologies again on behalf of our courier for the original missing items. I’m glad that the replacements arrived in good time but I’m sorry to hear that you are not happy with the quality. If you ever have any issues with the quality please know that you can return the items free of charge. If you still have the bracelets then please do return them ASAP using the returns label that came with the order. Any further questions then please contact shop@helpforheroes.org.uk.Thank you so much for your support and sorry for any inconvenience caused.

Kind regards,

Rob, Customer Service
24-Feb

Moss Green Long Sleeve T-Shirt

Service
Product

Service rating : Excellent service
Product: Great quality

No Comment
23-Feb

Rose Woven Silver Plate Bracelet

  • Customer also reviewed:
  • Tri Friendship Bracelet
Service
Product

Service rating : Website very easy to navigate. Easy to place an order. Great range of products.
Product: Lovely colour, good value

No Comment
23-Feb

Men's Black Leather Wallet

Service
Product

Service rating : Good service. Item delivered on time. No hassle
Product: So far so good.

No Comment