Help for Heroes Reviews

Consumer ratings of Help for Heroes

Feedback for www.helpforheroes.org.uk/ has been compiled from 17496 Customer Reviews

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.helpforheroes.org.uk/
25-Mar-2014

Car Sticker

Service
Product

Service rating : I did however struggle to find the product I was after, the headings could be a bit clearer but all in all great service
Product: Great product!

No Comment
24-Mar-2014

Navy Blue Essential Hoody

  • Customer also reviewed:
  • Men's Essential Maroon T-Shirt
Service
Product

Service rating : Swift
Product: Great quality

No Comment
24-Mar-2014

Light Blue Intrepid T-Shirt

  • Customer also reviewed:
  • Light Blue Essential Hoody
Service
Product

Brilliant. Informed of progress of my order every step of the way. Perfect transaction. Thanks.

No Comment
24-Mar-2014

Women's Blue Stretcher Zipped Hoody

  • Customer also reviewed:
  • Stretcher Bearer Lanyard
  • Dotted Flag Tea Towel
Service
Product

Service rating : Will defo be back to purchase more
Product: I love my hoody, it's so comfy

No Comment
24-Mar-2014

Khaki Green Phoenix T-Shirt

  • Customer also reviewed:
  • Large Navy Blue Wristband
  • Classic Navy Blue T-Shirt
Service
Product

Service rating : Great range of items, well made and fits the bill.
Product: Well made

No Comment
24-Mar-2014

Plaited Leather Bracelet

Service
Product

Service rating : Efficient service.
Product: Lovely, quality item.

No Comment
24-Mar-2014

Plaited Leather Bracelet

  • Customer also reviewed:
  • Men's Navy Striped Short Pyjama Set
Service
Product

First class

No Comment
24-Mar-2014

Red Essential Hoody

  • Customer also reviewed:
  • Women's Blue Stretcher Zipped Hoody
Service
Product

Service rating : Very quick delivery, well worth the money
Product: Good quality, nice and roomy fits lovely

No Comment
24-Mar-2014

Maroon Stretcher Zipped Hoody

Service
Product

Service rating : As always very prompt delivery
Product: The best hoody I own...I'm a size 10 and ordered an xs and it fits perfectly...absolutely love it :-)

No Comment
24-Mar-2014

Women's Rose Stretcher Zipped Hoody

Service
Product

Service rating : H4H is a charity that i will always hold dear to my heart nad always support
Product: The sizes come up a little larger than high street sizes

No Comment
24-Mar-2014

Maroon Stretcher Zipped Hoody

  • Customer also reviewed:
  • Women's Rose Phoenix T-Shirt
Service
Product

Service rating : Excellent
Product: Really good

No Comment
24-Mar-2014

Light Blue Intrepid T-Shirt

  • Customer also reviewed:
  • Light Blue Essential Hoody
Service
Product

Great service, great purchases for a great cause. Thanks ��

No Comment
23-Mar-2014

Coral Essential Hoody

  • Customer also reviewed:
  • Green Essential Hoody
  • Navy Blue Essential Hoody
  • etc.
Service
Product

Service excellent fast delivery products as described well packaged

No Comment
23-Mar-2014

Black Stretcher Pen

Service
Product
Latest
Service
Product

Service rating : Excellent service as usual
Product: Sadly this new version is not as robust as the originals - the clips are easily snapped off.

24-Mar-2014
Service rating : Excellent service as usual
Product: thank you for your rapid response.

I don't wish to return or change the pens (I bought / buy about 8 or 10 at a time to use myself and to give away to family etc.), as the point (and cost ) is insufficient to put you to such trouble and expense.
It was by way of a heads-up for your buying team that the quality of this item has dropped.

The previous models were Papermate items, marked as such and badged with the Stretcher logo.
On these the pocket clip was plastic, molded integrally with the rest of the body.
This new version is unbranded, and the clip is a pressed on metal fitting.
On 2 of the pens this has pulled off.
It may be a general fault, ot simply peculiar either to the batcxh, or my heavy-handed use.

Read more


Thank you for your feedback.

I'm sorry to hear about the problem with the pen. This is a very popular item and we don't often receive negative feedback for it however I will, of course, pass your comments on to our Purchasing team. You are very welcome to send this back using the free returns label enclosed in your order.

Thank you for getting in touch, and for your continuing support.

Kind regards

Clare, Customer Services
23-Mar-2014

Medium Navy Blue Wristband

  • Customer also reviewed:
  • Black Essential Hoody
Service
Product

Service rating : Simple and fast
Product: Lovely product.

No Comment
23-Mar-2014

Plaited Leather Bracelet

Service
Product

Service rating : Easy and fast
Product: Quality item reflecting your ethos. Proud to wear it as a current serving person

No Comment
23-Mar-2014

Navy Blue with Red Tedworth Polo Shirt

Service
Product

Ordered Sunday afternoon, was delivered Tuesday morning.... With the added benefit of the promo"no delivery charge"

No Comment
23-Mar-2014

Women's Navy Blue Long Sleeve Phoenix T-Shirt

  • Customer also reviewed:
  • Women's Blue Stretcher Zipped Hoody
Service
Product

Service rating : quick service
Product: quick service washes well

No Comment
23-Mar-2014

Performance Rugby Shirt

Service
Product

Service rating : Excellent service ,,was told by text when shirt would arrive ,,spot on time ,,well done
Product: Thankyou ,,great fitting shirt ,,,very proud to wear it ,,,

No Comment
23-Mar-2014

Navy Blue Essential Hoody

  • Customer also reviewed:
  • Red Essential Hoody
  • Large Wristband
Service
Product

Service rating : Fast delivery well packaged
Product: Lovely top

No Comment
23-Mar-2014

Ribbon Car Magnet

  • Customer also reviewed:
  • Mini Chunky Torch
  • Bearing Up Slant Pad
  • etc.
Service
Product

Very quick service

No Comment
23-Mar-2014

Large Wristband

  • Customer also reviewed:
  • Bears Trolley Coin
  • Stretcher Tax Disc Holder
  • etc.
Service
Product

Service rating : A great cause that many more people should support rather than send money abroad. Look after the brave service personnel that protect not just the UK but other countries that are in need
Product: Great, the trolley coin every member of the house has got one, the tax disc holder is in the windscreen of my car and the window sticker is on the back window of my new car. hopefully people will see it and support this great cause

Read more
No Comment
23-Mar-2014

Sea Green-Navy Blue Striped Tedworth Polo Shirt

  • Customer also reviewed:
  • Maroon-Navy Blue Striped Tedworth Polo Shirt
Service
Product

Service rating : Really good service,
Product: Great product and value

No Comment
23-Mar-2014

Men's Black Long Sleeve T-Shirt

  • Customer also reviewed:
  • Black Stretcher Pen
  • Medium Navy Blue Wristband
Service
Product

Service rating : Placed my order and the money was taken from my account only to later be informed that the product was out of stock even though when I placed the order it was in stock
Product: Did not receive this item

Read more


Thank you for your feedback.

Please accept our apologies for the inconvenience caused during your experience with Help for Heroes. We endeavour to keep on top of our stock levels and inform the customer as soon as possible that the item is out of stock, I can only apologise that it was not updated in time on the website. We will be speaking to our Marketing and IT departments to make sure issues like this do not happen in the future. I'm happy to confirm your refund has been actioned and you should now be in receipt of this.

I'm sorry to hear about the pen. You are very welcome to send this back to us using the free returns label enclosed in your parcel.

Again, many apologies and thank you for your continuing support.

Kind regards

Clare, Customer Services
23-Mar-2014

Tri Colour Cord Bracelet

  • Customer also reviewed:
  • Small Wristband
Service
Product

Service was excellent. Very speedy!

No Comment