It took 3 phone calls to get an incorrect item sent.
Marshalls Seeds
Marshalls Seeds
12 years ago
Thank you for your feedback.
I apologise profusely for the issues you have had with your order.
I have emailed you directly to rectify the problems.
Kind Regards
Sophie Smith - Customer Services
Data da compra: 18/12/2013
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
12 years ago
I have always been pleased with Marshalls service
Data da compra: 21/12/2013
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
12 years ago
Can't rate seeds that have not grown. A rather silly questionnaire
Think an email voucher would be appropriate so postage isn't required to be paid, especially as they will be used to purchase online and therefore a physical voucher not necessary.
Marshalls Seeds
Marshalls Seeds
12 years ago
Thank you for your feedback.
We fully appreciate your comments and arranging for email vouchers to be sent to customers is something we are currently working towards although it is early days.
In this instance I have arranged for your postage charge to be refunded back to your card.
Kind Regards
Sophie Smith - Customer Services
Data da compra: 14/12/2013
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
12 years ago
I was pleased with the replacement you sent for a damaged apple tree.
Marshalls Seeds always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Marshalls Seeds always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
