O que Trusted Customer disse sobre a Express Pods:
I CANT REVIEW THIS PRODUCT AS I HAVE NOT RECIVED TEH COFFEE PODS YET ???
Toby
Express Pods
8 years ago
Hi Gareth,
I've taken a look into this for you. Your order was received on the afternoon of Thursday 8/3 and dispatched Friday 9/3. I can see it was delivered Thursday 15/3 which is 4 business days after dispatch and about right for parcels traveling to WA by regular post, which is what was chosen.
We take customer service very seriously so it would be greatly appreciated if you could please reconsider and amend your 1 star rating.
Thank you, Michael
TC
Trusted Customer
8 years ago
My concerns were I got an email to say the products had arrive and to review them , when I had not received them .
Toby
Express Pods
8 years ago
Fair enough Gareth. The timing was a little out on this one due to a public holiday we had in SA Monday 12/3. I still don’t believe this warrants a 1 star review as this could have quickly been explained if you contacted us via phone or email with a query. However, if you feel differently than we’ll just have to live with it. Have a great week. Cheers, Michael
Data da compra: 08/03/2018
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Consumidor confiável
8 years ago
Quick
Michael
Express Pods
8 years ago
Yep, we certainly are! Thanks - Michael :)
Data da compra: 11/03/2018
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Consumidor confiável
8 years ago
Very fast delivery, definitely recommend Express Pods!
Michael
Express Pods
8 years ago
Thank you so much the positive feedback! Michael: )
Took a week from placing order to being delivered.
Was kept informed about where the delivery was at and when to expect it.
It took longer than I had hoped but not unreasonable.
Toby
Express Pods
8 years ago
Hi Dee, this order was delayed by an extra day due to a public holiday here in SA on Monday 12/3. Your order was received Friday night and then dispatched on Tuesday, instead of our usual Monday dispatch. Sorry about that, but just a one off. Thanks, Michael
Data da compra: 09/03/2018
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TC
Trusted Customer
8 years ago
O que Trusted Customer disse sobre a Express Pods:
Nossos prêmios independentes reconhecem as principais marcas em termos de atendimento ao cliente. Os vencedores são decididos com base nas classificações que recebem de seus clientes.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
