Delivery only part received - have sent THREE emails - one marked "complaint" in the the last three weeks - no response has been received. The phone number published on the website is never answered.
Brandon
Telegraph Shop
3 years ago
Thank you for your review. I am so sorry to learn of your disappointment. I can assure you we are looking into this to ensure it does not happen again. Thank you for bringing this to our attention and I will bring this to the attention of the relevant department. I have checked our email inbox and we have no emails from your email address which is why these have not been answered. Please email us on smedia@thompson-morgan.com Kind regards, Brandon
Consumidor confiável
3 years ago
UPDATE : was sent an email giving a different email address to send details to - have done so =, still no update from them or even acknowledgment
Brandon
Telegraph Shop
3 years ago
Thank you for your reply. Unfortunately we have not received an email from you on our Social media inbox. Please try and send this again so we can assist you further. Our email address is smedia@thompson-morgan.com.
Kind Regards, Brandon
Consumidor confiável
3 years ago
as well as the three original emails to the "telegraph shop" (as per the website) I have now sent 2 emails to the smedia@thompson-morgan.com - STILL NO RESPONSE, not even an acknowledgement, let alone any actual information.
05/04/2023 at 20.47 and 14/04/2023 at 00.13 and I have just sent another one. PLEASE WILL SOMEBODY DEAL WITH THIS - you have taken the money !
Avaliações de produto
Brandon
Telegraph Shop
3 years ago
Thank you for your review. I am so sorry to learn of your disappointment. I can assure you we are looking into this to ensure it does not happen again. Thank you for bringing this to our attention and I will bring this to the attention of the relevant department. I have checked our email inbox and we have no emails from your email address which is why these have not been answered. Please email us on smedia@thompson-morgan.com Kind regards, Brandon
Consumidor confiável
3 years ago
update : was sent a different email address to send details of issue to - did so - STILL NO ACKNOWLEDGMENT OR EMAIL UPDATE FROM THEM
Brandon
Telegraph Shop
3 years ago
Thank you for your reply. Unfortunately we have not received an email from you on our Social media inbox. Please try and send this again so we can assist you further. Our email address is smedia@thompson-morgan.com.
Kind Regards, Brandon
Data da compra: 13/03/2023
0
Compartilhar
ME
Maureen Edgson
Verificado pela Feefo
3 years ago
O que Maureen Edgson disse sobre a Telegraph Shop:
EASY TO ORDER ONLINE AND VERY QUICK, PROMPT DELIVERY. i HAVE NOT PUT THE ARCH TOGETHER YET SO CANNOT COMMENT ON QUALITY BUT THINGS I HAVE ORDERED IN THE PAST HAVE BEEN GOOD, SO AM HOPEFUL
Brandon
Telegraph Shop
3 years ago
Thank you for your 5 star review. We appreciate you taking the time to leave this review as we love to know when things are great! Kind regards, Brandon
Very efficent, arrived quickly and in time for my Daughter in laws birthday.
Clare
Telegraph Shop
3 years ago
Thank you so much for your review and letting us know how happy you are with our service. We take pride in both the quality of our products and the service we offer, so as I am sure you can appreciate; it is lovely for the whole team to receive such positive feedback. Thank you for your kind words and business. Best wishes, Clare.
Avaliações de produto
Clare
Telegraph Shop
3 years ago
Thank you so much for your lovely review, this is great to hear and made our day, Kind regards, Clare
Data da compra: 07/03/2023
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
3 years ago
it was good quality
Clare
Telegraph Shop
3 years ago
Thank you so much for your review. We are very grateful that you have taken the time to share this with us. We take pride in the quality of our products and service, so as I am sure you can appreciate; it is lovely for the whole team to receive your feedback. Kind regards, Clare
Avaliações de produto
Clare
Telegraph Shop
3 years ago
Thank you for your review however, I am very sorry to hear this. Can I help at all? If you require any help or advice then please do reply to this message or email our customer care team who will advise further. With best regards, Clare
The product doesn’t do a useful job and is dangerous to use. I asked to return it for a refund and received no reply.
Thomas Seymour
Telegraph Shop
3 years ago
Thank you for your review, I am very sorry to hear your order is not up to our usual standard. I have sent you an email regarding this order so we can try to resolve this for you. Kind regards, Tom
Avaliações de produto
Thomas Seymour
Telegraph Shop
3 years ago
Hi, I am very sorry to hear this and have emailed you directly. Kind regards. Tom
Data da compra: 04/03/2023
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
3 years ago
Service was prompt and efficient.
Brandon
Telegraph Shop
3 years ago
Thank you for your review. I am pleased that you are satisfied. Kind regards, Brandon
Avaliações de produto
Brandon
Telegraph Shop
3 years ago
Thank you for your review. If there is anything we can do please let us know :) Kind regards, Brandon
Data da compra: 02/03/2023
0
Compartilhar
PH
Peter Humphreys
Verificado pela Feefo
3 years ago
O que Peter Humphreys disse sobre a Telegraph Shop:
Yes, absolutely. All efficient from ordering to delivery. I don't know about the item as I gave it straight to my son as I haven't a garden now........I enjoy seeing his tomatoes grow instead!
Thomas Seymour
Telegraph Shop
3 years ago
Hi, Thank you so much for your lovely 5 star review. This is great to hear and has made our day. Have you signed up to our newsletter via our website? We offer daily special offers plus you can keep up to date with the latest new products! Happy gardening, Kind regards, Tom
Avaliações de produto
Thomas Seymour
Telegraph Shop
3 years ago
Thank you so much for making us aware of this lovely feedback. Kind regards, Tom
Data da compra: 24/02/2023
0
Compartilhar
GB
George Beamish
Verificado pela Feefo
3 years ago
O que George Beamish disse sobre a Telegraph Shop:
Not as efficient as I'd hoped, but more my expectation than a product fault
Thomas Seymour
Telegraph Shop
3 years ago
Thank you for your comments and suggestions, I will pass these on to our team for further consideration. Kind regards, Tom
Avaliações de produto
Thomas Seymour
Telegraph Shop
3 years ago
Thank you for your comments and suggestions, I will pass these on to our team for further consideration. Kind regards, Tom
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