We utilise support and other functions, which may require the transfer of your personal data to and from countries outside of the European Economic Area ("EEA") from time to time. Please note that by using our services or the Site and by providing any personal information to us, you agree to your data being sent to and processed in countries outside of the EEA. Some of these countries may not have data protection laws that provide an equivalent level of data protection as the laws in your country of residence. If you have any questions or comments on this, please contact us at the details below.
We may collect and receive personal information from you when you:
We may also collect your personal information from publicly available information such as information on third party websites or from our business partners.
The types of personal information we receive and collect may include:
We use the personal information we collect and receive solely for the purposes of gathering Feedback provided by you relating to our Merchants' businesses to help our Merchants understand your needs and provide you with a better service. In particular, if you provide Feedback, we collect, store and process your personal information for the following reasons:
If you provide Feedback, we may disclose personal information we collect or receive:
In addition, we may share aggregated and/or anonymised information to assess marketing and sales performance.
If your personal information has been disclosed in any Feedback without your consent, you can file a privacy complaint by contacting us in writing by post or by email at the addresses set out in paragraph 12. We will not disclose your personal information to the uploader of the Feedback without your consent.
For the Feedback to be considered for removal, you must be uniquely identifiable by image, voice, full name, or other contact information. To be considered uniquely identifiable, there must be sufficient information in the Feedback that allows others to identify you. For example, a first name or address information without additional context, or the use of a username or handle may not by itself qualify as uniquely identifiable. We reserve the right to make the final determination of whether the Feedback has breached our privacy guidelines.
If a privacy complaint is filed, we will remove or edit the personal information that is disclosed in their Feedback.
If we remove your Feedback, you agree not to upload another version featuring the same disclosure of personal information. We are committed to protecting our users and will suspend access to our Site by those that violate other users’ privacy.
We are committed to ensuring that your personal information is secure. In an effort to prevent unauthorised access to, or disclosure of, your personal information, we have put in place physical, technical, and administrative safeguards to prevent unauthorised access or use of your personal information. In order to protect the security of your information, we use encryption technology when collecting or transferring sensitive personal information. You should be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of personal information.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements that 'remember' that your computer or device has accessed the Site. If you accept the cookie, the file is added to your computer's hard drive or other mobile or handheld device. Most web browsers automatically accept cookies but you can modify your browser settings to decline cookies or to be notified of cookies being placed. The cookies do not give us access to any other personal information on your computer or device other than the personal information you choose to share with us.
Cookies may be used by us to do the following:
Rejecting cookies may prevent you from taking full advantage of our Site and may stop our Site from operating properly when you use it. If you do not consent to use of the cookies, you must disable the cookies by deleting them or amending your cookie settings on your computer or you must stop using the Site.
You have the choice to restrict our collection or use of your personal information in the following ways:
You have the choice as to whether we use your personal information to send you promotional or other information about third parties or us. If you consent but later change your mind to receiving such communications, you can contact us and we will cease such activity.
You can request details of the personal information that we hold about you or amendments to such details if they are inaccurate or incomplete. We may charge you a small administration fee to respond to your request.
Please send your requests to:
By post to:
Feefo Holdings Limited. Heath Farm, Heath Road, Petersfield, GU31 4HT, UK
By email to: firstname.lastname@example.org