Our team tirelessly creates unique itineraries filled with unforgettable moments in the hopes that they will take travellers' trips to a whole new world. They also take special care in selecting Travel Directors based on their expertise, commitment to service, and knowledge of the region in which they operate. Our On-The-Road Team plays a crucial role in the success of any tour, and we're glad they enhanced your overall experience.
However, we apologise for some aspects caused by your tour. Additionally, some places on this itinerary offer only a limited range of hotel choices with limited service offerings, such as portage. We sincerely apologise that the hotels did not meet your expectations and acknowledge the variations in hotel standards between countries.
Furthermore, we apologise for the disappointment caused by changes to your confirmed itinerary. During local or national holidays or in preparation for significant events, certain facilities such as museums, sightseeing trips, and shopping may be limited or unavailable. Such events may cause changes to the itinerary at short notice. The Travel Director must make necessary adjustments to maintain the itinerary's integrity while our guests have a good experience.
We have forwarded your review to our Quality Control and Product Departments for further review. We apologise for the inconvenience. Thank you for sharing your feedback with us. We hope to serve you better in the future.
