Some (not all) of the staff have been less than helpful to deal with. For my claim I asked them to pay the vet directly yet they paid me. Then one of the cheques wasn't received so we rang to reissue...
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Petplan Australia
Petcover Australia
10 years ago
Thanks for the honest feedback. We've passed your experience with our claims service onto our claims team, so we can investigate and improve our processes.
A great product, however I struggled to get the renewal completed. It took several reminders. I was told by email that the PDS and certificate would be mailed to me. This never happened. It was...
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.