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Rivervale Recensioni | Recensioni del servizio clienti per {{merchantUrl}} | Feefo

Visualizzazione di tutte le 376 recensioni

Mrs Kayleigh K

Verificato da Feefo

4 years ago

Ciò che Mrs Kayleigh K ha detto su Rivervale:

1st of All It's my 1st time trying to sort a car service being a new mum, with a baby. I thought how on earth with a car seat etc. A curtesy car and trying to move my car seat into a car I wouldn't...

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Mark

Rivervale

4 years ago

Hi Kayleigh I am Mark the Service Manager you met on the Friday. Having looked at this in more detail today with the team we are still unsure how this unfolded however there has clearly been a breakdown in communication at some point which we will investigate further. We do not have a lady in the service department answering phones, so we are no wiser as to who you spoke to that confirmed your service would be completed in a designated time slot. With regards to our collection and delivery service, it’s not something we promote, as I’m sure you can appreciate we cannot offer these to every customer, its simply not feasible. If this is something you would like to utilise in the future we will be more than happy to help. Our standard service for vehicle drop off’s is to collect at the end of the day so unfortunately because this was not communicated, the job was not prioritised ahead of other vehicles being serviced. Having uncovered the mix up when you had returned, I was able to assign two Technicians to prioritise work on your vehicle, effectively halving the amount of time taken to complete. Having two dedicated Technicians is arguably more thorough. We included a complimentary clean as part of our service and this had been carried out earlier in the day by the cleaners, and as I say we are happy to offer you a collection/delivery on your next service. Best wishes Mark

Cliente fidato

Verificato da Feefo

4 years ago

Excellent service and very friendly staff.

Captain Anthony Devanney

Verificato da Feefo

Worthing

4 years ago

Ciò che Captain Anthony Devanney ha detto su Rivervale:

Service to high standard - as expected.

As usual kept informed of what is happening to the car and if any extra work is required I am informed of priority, cost and ask permission to carry out such works.

Mr Stuart Mair

Verificato da Feefo

Brighton

4 years ago

Ciò che Mr Stuart Mair ha detto su Rivervale:

Welcomed on arrival. Quality staff all through visit.

Really positive visit. Felt values a s a customer. Have booked car in for service on back of first visit.

Mr Crosthwaite

Verificato da Feefo

Hove

4 years ago

Ciò che Mr Crosthwaite ha detto su Rivervale:

Generally good but disappointing on that one aspect.

Meet and greet were excellent and overall service very good but I asked them to replace the tailgate struts which they did not do. They tightened a bolt and charged me £19.19 for their efforts...

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Mr John Healy

Verificato da Feefo

4 years ago

Ciò che Mr John Healy ha detto su Rivervale:

As above

Everything went smoothly. Couldnt fault any part of the experience.

Cliente fidato

Verificato da Feefo

4 years ago

Great service, and car looked like new after!

Responsive staff, dealt with queries well, clear feedback on issues to follow up, all very efficient

Cliente fidato

Verificato da Feefo

4 years ago

Excellent no problems

Good service and very helpful, recommended.

Mr Adrian Brand

Verificato da Feefo

4 years ago

Ciò che Mr Adrian Brand ha detto su Rivervale:

Superb

Excellent service from start to finish have used for the past 5 year’s and no complaints.

Cliente fidato

Verificato da Feefo

4 years ago

Great service polite and friendly staff and handled very well

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