Many thanks for your response and we're pleased that you found our customer service to be excellent and that we understood all your issues. In respect of the holding deposit being paid in cash, this was only so the property could be taken off the market for you immediately and an on-line transfer would have been equally acceptable. Regarding the larger deposit, as you mention yourself, this was because the job in question did not start until after the tenancy began and this was recommended to us by the Credit Agency. We apologise if this caused you inconvenience but the other option would have been for you to move into the property a week later. We trust you are now settled in your new home.
