Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Let's Insure Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Let's Insure:

An email with my account policy details would be nice I lost paper work

James Buesing

Let's Insure

7 years ago

Hi Brooke,
Thank you for taking the time to leave us a review.

I have passed this on to our Customer Care team and someone will be in contact soon to verify your email and postal address, so the paperwork can be resent.

Please note, when policy documents are emailed to customers, they are sometimes mistakenly sorted into the spam or trash folders. You may want to check these folders, as you paperwork may be there.

Warm regards,
James
Let’s Insure

Évaluations des produits

Date de l'achat : 13/11/2017

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Let's Insure:

Thanks for being with you's

It's was good and fun

Évaluations des produits

Date de l'achat : 06/03/2017

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Let's Insure:

Very friendly. Easy to understand. No language barrier. Very informed.

Évaluations des produits

Date de l'achat : 20/10/2016

0

Mauvais

8 years ago

Unimpressed as they only wanted to sign me up.

They started the phone call with a statement of "we're not selling you anything today" but that's exactly what they were doing. They badgered me the whole time until I ended up signing up. This...

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Sally MacKenzie

Let's Insure

8 years ago

Hello,

Thank you for taking the time to leave us a review. I'm disappointed to hear that you are unhappy with the customer service you received last year.

We do value this type of honest feedback, as it helps us improve our products and services. I have passed your comments along to our Customer Care manager and have asked that someone call you as soon as possible to assist.

We will also have our Quality Assurance team review the call you received last year. We do not allow "pushy" sales tactics, and I apologise that the agent you spoke with came across this way. We will follow up with the agent if they are still with us, and may use the call to coach current and future staff.

If you are unable to take the Customer Care team's call, please feel free to contact us at your earliest convenience. We can be reached on 1300 355 355. You can also email customerservice@letsinsure.com.au to arrange for a member of our team to call you at a time that works best for you.

Warm Regards,

Sally

Let's Insure

Évaluations des produits

Date de l'achat : 31/05/2017

2

Mauvais

8 years ago

happy with service

Évaluations des produits

Date de l'achat : 11/10/2016

0

Mauvais

9 years ago

The 2 people that i spoke to were very respectful and explained everything

The 2 people that i spoke to were very respectful and explained everything clearly and made sure that i understood everything, and the offer that they made me was better than the one that i was...

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Évaluations des produits

Date de l'achat : 06/10/2016

0

Mauvais

8 years ago

Top service

When I fell behind they were understanding and helped work out a plan which was beneficial for both .

Évaluations des produits

Date de l'achat : 20/10/2016

0

Mauvais

8 years ago

So far - so good!

5 star because so far nothing has caused me stress. My funeral insurance was simple to set up, I am satisfied with the payment amounts, but, as I am still living and not yet 85, I cannot judge LET'S...

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Date de l'achat : 14/10/2016

0

TC

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Let's Insure:

Yes I would recommend to buy to others and I am quite happy with the service

Date de l'achat : 18/10/2016

0

Mauvais

8 years ago

Good product and service...

Good product, meets my needs and when I've had to deal with them directly, its been smooth....

Date de l'achat : 21/10/2016

0

Let's Insure Évaluations

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Let's Insure Funeral CoverAutres évaluations de ce produit (353)Voir le site Web du produitOne of the cheapest for same deal.

Let's Insure Funeral CoverAutres évaluations de ce produit (353)Voir le site Web du produitfair price, again happy with service

Let's Insure Funeral CoverAutres évaluations de ce produit (353)Voir le site Web du produitExtremely happy with my purchase

Let's Insure Easy Life InsuranceAutres évaluations de ce produit (123)Voir le site Web du produitIts what I wanted and it was easy

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?