Screwfix Reviews

Consumer ratings of Screwfix

Feedback for www.screwfix.com has been compiled from 19243 Customer Reviews

  • Feefo member since
  • 30/05/2013
  • Screwfix is the UK's largest multi channel supplier of Trade Tools, Plumbing, Electrical, Bathrooms and Kitchens. With over 30 years experience in the industry, we despatch tens of thousands of parcels every week for next day and weekend delivery to tradesmen, handymen and serious DIY enthusiasts all over the UK.

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Reviews

DateServiceRatingCustomer ReviewReply from www.screwfix.com
26 Hour(s) ago

3M Peltor Optime II Ear Defenders 31dB SNR

  • Customer also reviewed:
  • 3M Aura 9312 9312+ Aura 9312 Disposable Valved Dust/Mist Respirator FFP1
  • 125mm Sanding Disc 120 Grit Pack of 10
  • etc.

I've used Screwfix for years now,i used to live and work at Samye ling and ordered through them,and i generally like the service.
I recently got a delivery which included some light bulbs,only 2 out of 6 made it intact,i would have liked replacements sent asp but instead i got a delayed action refund.
I now have a faulty screw driver.energer £17....and would like rapid action.there might be an email unopened yet ,not sure.
aye generally nae bad.

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No Comment
40 Hour(s) ago

Nilfisk ALTO C110 3-5 PCA X-Tra 110bar Pressure Washer 1.4kW 230V

Good quick service

No Comment
26-Feb

Laser Steel Oil Can with Flexi Spout Blue Ltr

Replaced faulty items immediately.

No Comment
26-Feb

Angled Radiator Valve & Drain Off 15mm x ½"

  • Customer also reviewed:
  • Mapei Waterproof Fix & Grout White 1.5kg
  • 15mm Angled TRV White & Chrome
  • etc.

Excellent service, particularly with telephone enquiries to local (Walton-on-Thames) branch.

No Comment
26-Feb

Goldscrew Yellow Zinc-Plated Woodscrews Double Countersunk 4 x 30mm Pack of 200

  • Customer also reviewed:
  • Goldscrew Yellow Zinc-Plated Woodscrews Double Countersunk 3.5 x 25mm Pack of 200
  • Goldscrew Yellow Zinc-Plated Woodscrews Double Countersunk 5 x 60mm Pack of 100
  • etc.

Fantastic service, great choice and offers, every easy to use, never had a problem.
Will keep using as first point of call.

No Comment
26-Feb

10-Entry Junction Box with Knockouts Grey 150 x 105 x 80mm

  • Customer also reviewed:
  • LAP Pyro Pro Symmetric PIR Sensor Floodlight Graphite 230V 120W 2500Lm
  • MK 13A Unswitched Fused Connection Unit White
  • etc.

When I first became a Screwfix customer well over a decade ago, I was impressed by both the range of stock and the level of service. now, I don't feel like a valued customer, and the staff [your greatest assets!!] don't really appear to be valued by the company.

Screwfix staff are generally pretty friendly and helpful, but there seems to be a high staff turnover and no premium attached to staff retention or developing product knowledge.

The appalling service and attitudes of Trade UK alone are enough have been enough to make me choose other suppliers; whereas Screwfix was always my first choice, it is often second or third these days.

Main gripes are
1] appalling [and I mean really REALLY REALLY APPALLING!!!] service from Trade UK - clunky website and couldn't care less "customer service" [surely a misnomer] staff
2] cock ups on web orders [in the last twelve months I have ordered [and paid for] things on line three times and turned up to find they are either out of stock, or the wrong item has been picked. This makes me look sloppy and unprofessional to my customers.
3] quality control for products - In the last twelve months I have had to remove and return both faulty electrical heating and plumbing products. As a professional tradesman, this makes me look unprofessional to my customers, and costs me a lot of money, as it involves two extra visits - one to remove the faulty item and one to fit the replacement. Plus a trip to Screwfix to return the faulty item and [hopefully] get a replacement. I can't charge anybody for this and branch staff generally seem unconcerned.

The trade counters are a good idea, but depend very much on the staff being knowledgeable about products and helpful. Some are great, but others are not; I have encountered couldn't care less and even surly attitudes at both trade counters in Reading. They need to raise their game if they are to compete with Plumbing & Electrical trade counters.

I don't really expect these comments will have any effect, but if Screwfix is not to start losing its market share to trade counters and competitors like Toolstation, it needs to raise its game and decide whether it is going to try to provide a professional service to professional contractors. Either that or just concentrate on the DIY and bodger market, which may well sustain its business anyway.The potential loss of market share may not be on the horizons of the company and its middle managers, but by the time the slide has picked up momentum, it will be too late to do anything about it.

No company is too big to fail.

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No Comment
25-Feb

6mm² Copper Tube Lug 6mm Stud Hole Pack of 10

  • Customer also reviewed:
  • 10mm² Copper Tube Lug 6mm Stud Hole Pack of 10

Staff were courteous and helpful. Product range and prices are just great.

No Comment
25-Feb

Titan TTB278SDS 5kg SDS+ Drill 230-240V

  • Customer also reviewed:
  • SLx Digital Signal Finder
  • Labgear F To Coax Plugs Pack of 10
  • etc.

Excellent service all round and all ways.

No Comment
25-Feb

No Nonsense Water Repellent Seal Clear 5Ltr

  • Customer also reviewed:
  • Duck Original Cloth Tape 50 Mesh Black 50mm x 25m
  • Duck Original Cloth Tape 50 Mesh Silver 50mm x 50m

Goods were ordered the day before 'online' and when collected, the staff were extremely polite , efficient and professional. My order appeared highly appreciated and I was made to feel a valued customer. The whole collection time from my arrival to departure was 'milliseconds'! or so it seemed. Great repeat service yet again!!!

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No Comment
25-Feb

Yale HSA6010 Door / Window Wire-Free Surface Mount Contact

Latest

Very good service helpfull, Alarm in place already

26-Feb-2015
good service

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No Comment
25-Feb

Matt Emulsion Paint Pure Brilliant White 10Ltr

  • Customer also reviewed:
  • Harris Woven Roller Sleeves Medium Pile 7 Piece Set
  • Harris Professional Pure Bristle Brush 5 Piece Set

Very helpful staff, great layout and great service.

No Comment
25-Feb

LAP 10-Way Fully Populated Consumer Unit Dual 63A RCD

Staff were freindly

No Comment
25-Feb

Kudox Premium Type 21 Double Panel Plus Convector Radiator White 600x1000mm

Good quality and fast delivery

No Comment
25-Feb

DeWalt DCB090-XJ USB Charging XR Battery Adaptor

  • Customer also reviewed:
  • DeWalt DCD776C2-GB 18V 1.3Ah Li-Ion Cordless Combi Drill XR

great service

No Comment
25-Feb

Bosch HSS-R Drill Bit 5 x 86mm

  • Customer also reviewed:
  • BG Nexus 13A 2G DP Switched Socket
  • Bosch HSS-R Drill Bit 3 x 61mm Pack of 2
  • etc.

Wait times at the pick-up counter are too long. With careful selection, prices can be very reasonable, but likewise some items are far cheaper elsewhere.

No Comment
24-Feb

JG Speedfit Pipe Cutter

  • Customer also reviewed:
  • Plumbing Tools by Rothenberger 4-Way Radiator & Services Cabinet Key
  • Radiator Valve Key

Friendly and helpful

No Comment
24-Feb

Cabin Hook Black 150mm

  • Customer also reviewed:
  • Cabin Hook Black 100mm

The staff are friendly and efficient, and there is little wait time for the order to come out of the warehouse

No Comment
24-Feb

15mm Single Check Valve

  • Customer also reviewed:
  • JG Speedfit Straight Couplers
  • JG Speedfit 15SVP Isolating Valve 15mm

Not a big user but whenever I need items for a DIY project I consult my Screwfix catalogue and invariably find what I require at a sensible price.I have not been disappointed so far. Chichester depot only a few minutes away service is quick and staff very helpful

No Comment
24-Feb

15A Terminal Strips Pack of 10

  • Customer also reviewed:
  • 6A Terminal Strips Pack of 10
  • LAP 13A 2-Gang DP Switched Plug Socket White Pack of 5
  • etc.

Very helpful staff.pleasant visit

No Comment
24-Feb

Victorian Straight Short Backplate Door Handle Latch Pair Brass Effect

  • Customer also reviewed:
  • Victorian Straight Straight Lever Lock Pair Brass Effect
  • Flat Wood Bit 25mm

the service was very good

No Comment
24-Feb

Irwin Quick-Grip 12" Mini One-Handed Bar Clamp

A simple, quick and easy way to shop, I love it.

No Comment
24-Feb

Large T Hook Polished Chrome 75mm

  • Customer also reviewed:
  • Halogen Capsule Lamps G4 10W 100Lm

Pleasant efficient service.

No Comment
24-Feb

Titan TTB355CHN 40.5cm 2000W Electric Chainsaw 230V

Delivery as indicated. Good quality product

No Comment
24-Feb

TurboGold Yellow Zinc-Plated Woodscrews Double Self-Countersunk 4 x 40mm Pack of 200

good servive.

No Comment
24-Feb

Keep Safe PVC Gloves Red Large

  • Customer also reviewed:
  • Keep Safe Nitrile Gloves Blue Large

staff are helpful and polite. service is usually quick, items collected within a few minutes of payment. prices good.

No Comment