CX leads from Kia, Mamas & Papas, BoughtByMany and Invopak discuss how Covid-19 has accelerated the customer experience revolution and how you can make the most of new customers and changing behaviours.
What's inside?
- How to adapt digital strategies to create a compelling customer experience
- The digital divide and the impact on customer expectations
- The growth of new audiences and delivering a compelling CX for differing demographics
- What the next 12 months has in-store for CX
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