What's next for CX?

Published on 25 May, 2021

CX leads from Kia, Mamas & Papas, BoughtByMany and Invopak discuss how Covid-19 has accelerated the customer experience revolution and how you can make the most of new customers and changing behaviours.

What's inside?

  • How to adapt digital strategies to create a compelling customer experience
  • The digital divide and the impact on customer expectations
  • The growth of new audiences and delivering a compelling CX for differing demographics
  • What the next 12 months has in-store for CX

Watch the webinar






Tagged under: Insider