Navigating the Negative

Published on 07 December, 2021

Did you know: 43% of Brits believe brands have gotten worse when dealing with negative reviews?


With brand loyalty falling and customer sentiment decreasing, we asked 2,000 customers what they really want from brands. In our latest study, we help you unlock the power of customer feedback so you can turn detractors into advocates.

What's inside?

Download our Navigating the Negative report today, with expert analysis and business insight from leading brands, including:


Featuring a foreword from Feefo CEO Tony Wheble and leading psychologist, Wendy Dignan.

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