2020 was a wake-up call to businesses who didn't put customer experience first, but what will 2021 have in store?

Featuring insight from leading industry experts, our guide to CX trends for 2021 highlights exactly what businesses need to focus on as they continue to adapt.

What's inside?

• Find out the top customer experience trends by Feefo and leading industry experts
• Discover how the pandemic has changed customer experience
• Understand the challenges experts believe businesses will face in 2021