COVID-19 has highlighted the importance of customer experience with insight suggesting many brands will continue to adapt or accelerate digital CX strategies long after the dust of the global pandemic has settled.

At Feefo, we’ve been tracking the impact of the global pandemic on digital experience and have uncovered the effects of COVID-19 on CX, as well as how businesses could use their customers to better prepare for an unpredictable future. Download our April 2021 report to see what our data revealed.