Guides & E-books

Responding to reviews guide

Published on 25 May, 2017

What's in this guide:

Listening and responding to your customers gives you the perfect opportunity to connect, demonstrate fantastic customer service, and resolve any issues.

  • Learn how to make the most of your positive reviews
  • Tips and techniques to take good feedback further
  • The best way to approach negative reviews
  • How to use reviews to reach potential customers
  • Our top 'dos and don'ts'

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