T'was the week before Christmas, and across the world, 40% of all festive sales were taking place. Yes, it seems that most of us wait until the final payday of the year to do our Christmas shopping.
Whether it's present-buying panic or a savvy way to shop, raising the bar on your customer experience now before the rush will help you to prepare for a period that accounts for 16% of all online retail sales each year.
From standing out in online searches to reducing basket abandonment, the Feefo festive guide is packed full of marketing tips you can use to improve your online customer journey and increase conversions.
- How you can transform your online experience to inspire your customers and increase sales
- What you can do to create loyal customers who keep coming back
- How gathering customer insight right now can help you improve everything from CX to sales
Improving the quality and volume of your product or service reviews is a great way to learn more about your business. And with the Feefo suite of products and services, we can help you understand customer sentiment and identify common themes in your feedback.