Providing blue-chip IT support to London’s small-and-medium-sized businesses, Totality Services has grown its revenues 1,000% since it was founded in 2008.
Increase in annual revenue
Increase in online conversation rate
“We are growing our revenues largely because Feefo is so brilliant at using the voices of our customers to let London know about the quality and expertise we provide.”
“Trustpilot did not have the ability to integrate with our ticketing system, and for us that was a fundamental requirement. Feefo was just so easy to implement and customise, and it comes with a high degree of automation. The overall package and capabilities proved to be the deciding factors. Now we are ranking higher in searches and generating more leads."
“It’s massively important to us that we standout from the competition and Feefo ticks all the boxes,” added Navarro. “Nothing is as convincing as the recommendation of a fellow customer we trust. Such high Feefo review ratings are proof of the consistency of what we do for every one of our clients. Using Feefo is one of the best things we have done.”
To learn about how customer feedback can start playing a big part in your brand development, get in touch with a member of our friendly team who will be happy to talk to you about how Feefo can help.