Meon_Valley-min.png

<p>Independent travel agency, Meon Valley Travel, is looking to transform the industry through incredible customer service and a passion for excellence.</p><p>As a multi-faceted, award-winning travel company, they provide a full travel support service for leisure, business and emergency assistance travel, with customers ranging from private clients through to global brands.</p><h2>The challenge</h2><p>Meon Valley Travel had no accurate performance indicators or clear view of how their service was perceived by their customers, other than the thank you letters that they regularly received.</p><p>Needing a comprehensive way of collecting customer reviews, they turned to Feefo to help them connect with their customers; track and improve sales performance, and to find out if they were actually delivering the exceptional customer experience that they promised.</p><p></p>

Group Marketing Manager

<h2>The solution</h2><p>Working closely with an independent developer and Feefo’s own technical team, set up was seamless, and reviews started to roll in within a matter of weeks.</p><p>The switch to a dynamic invite-only review request system almost immediately paid off, with 10x more feedback coming in from customers. This constant stream of reliable reviews went a long way towards improving relationships with their existing customers. Meanwhile, being able to display the real opinions of genuine customers on their site, as well as in their Google search ads, helped to build trust in the Meon Valley brand amongst prospective customers and greatly improve ad performance.</p><p>The additional insight also gave Meon Valley a greater understanding into the quality of their customer service and allowed them to make better business decisions to help continually improve the customer experience for future travellers.</p><p>Feefo now forms an integral part of the day to day operations of Meon Valley. Combined with more efficient CRM and presentation tools, productivity has risen by 43% since its introduction. The quality of customer reviews is now used to help measure sales team performance, with the insight gained informing future improvements to the sales process.</p><h2>The results</h2><p>The added trust of displaying genuine customer reviews with Feefo has contributed to significant growth for Meon Valley.</p><p>2018 saw a 23% increase in sales, due in part to the prominence of having real customer feedback displayed throughout the buying journey.</p><p>Feefo’s Service Review widget allows visitors to the Meon Valley website to easily access reviews no matter what page they’re visiting, helping grow trust in the service and increasing customer confidence when making a booking.</p><p>Displaying their Feefo star rating in their Google ads significantly contributed towards a 24% increase in click-through rates for ‘brand name’ searches, driving more traffic to the Meon Valley site and increasing potential sales opportunities.</p><p>In the very competitive world of business travel, where service is everything, being able to prominently display star ratings on search ads makes Meon Valley stand out from the crowd.</p>

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

Want to find out more about Feefo? Get in touch

Start collecting trusted reviews with Feefo 

<p>Reviews are just the beginning. At Feefo, we build lasting relationships with brands around the world who choose us to help translate customer feedback into actionable insight.&nbsp;</p>

<p style="text-align: center;"><strong>Fill out your details below and one of our friendly experts will be in touch to show you around Feefo.</strong></p>

At Feefo, we help you choose with confidence because behind every right decision is a reliable review. 

Increase sales and boost conversion rates

Reach new audiences and improve your brand reputation

Drive traffic to your site and grow new consumer confidence 

Why Feefo

Get in touch

Core features that set you up for success

Essentials

Enhanced

Upgrades

<p><span>Find the right tool for your requirements.</span></p>

Advanced Analytics

Enhanced Reach

Local Business

Sustainability

Communities

Integrations

Want to find out more about Feefo?

All Features

<p>You value authenticity, and so do we. Feefo ensures <a href="https://www.feefo.com/uk/business/features/feedback-request-manager" target="_self">only verified customers can leave reviews</a>. Say goodbye to <a href="https://www.feefo.com/uk/business/features/brand-reputation" target="_self">fake feedback</a> and embrace genuine insights from your real-life patrons. Elevate customer trust and reap the benefits of authentic feedback with our flexible review management system to generate quick responses and detailed replies.</p>

Genuine reviews for authentic insights

<p><span>Step into the shoes of your customers and schedule review requests that align with their convenience. Our invite-only approach guarantees heightened engagement and instils a stronger trust in your brand. With Feefo's Feedback Request Manager, customise your communication — from design to specific form fields — mirroring the essence of your brand.</span></p>

Customise, engage, and boost confidence

<p>They say a picture paints a thousand words; fresh user-generated images let your customers share their stories. Encourage visual responses and showcase them across your marketing avenues and communication channels. Not only does this enhance trust and drive conversions, but a boost in your Google rankings is a delightful cherry on top.</p><p></p>

Visualise feedback with photo reviews

<p><span>Curious about a facet of your business? Extend the conversation with brand-centric questionnaires. Reach out to your audience — be it customers, employees, or prospects — and unearth tailored insights. For nuanced, specific, or anonymous feedback, Feefo surveys are your go-to tool.</span></p>

Connect with your customers through Feefo surveys

Collect Reviews

<p><span>With a wide range of tailored on-page display options, you can make sure your best reviews are always in the spotlight by showcasing your standout testimonials. Elevate your brand's image by making these reviews a focal point, effortlessly converting intrigued visitors into confident customers.</span></p>

Every review tells a story

<p><span>Captivate potential clients by proudly flaunting reviews and star ratings on product pages. Effortlessly broadcast authentic customer feedback in real-time, ensuring your on-page reviews seamlessly align with your brand's persona.</span></p>

Let your stars shine

<p><span>As an impressive 96% of consumers seek out reviews prior to a purchase, you’ll want to ensure Feefo reviews accompany them throughout their online journey. Engaging visitors with this insight maximises the chance of transforming them into valued customers.</span></p>

Harness the power of reviews

<p><span>Our Google partnerships empower you to effortlessly showcase trusted Feefo reviews, enhancing your SEO and elevating your online visibility. Enrich your site with photo reviews, supercharging your SEO from the moment feedback rolls in.</span></p>

SEO speaks volumes

<p><span>Cement brand loyalty by transparently presenting customer reviews and ratings. Employ our tailored review displays to build consumer trust and engagement, reinforcing that yours is a brand worth believing in.</span></p>

A brand that earns trust

<p><span>As proud collaborators with the world's premier search engine, you have the chance to illuminate your Feefo stars within Google ads. This stellar integration not only amplifies trust but also entices customers to your digital doorstep.</span></p>

Feefo & Google: A winning combo

Ready to start sharing your reviews?

Got questions?

Meon Valley Travel increase sales by 23% with customer reviews

Meon Valley Travel increase sales by 23% with customer reviews

Meon Valley Travel increase sales by 23% with customer reviews

You may also enjoy reading...

Want to find out more about Feefo? Get in touch