We’ve shown you how to personalise and improve your customer experience, but what does the perfect CX look like in 2019? We explore what customers expect from your brand, and what role artificial intelligence could play in the future of CX.
Infographic sources:
https://www.accenture.com/_acnmedia/PDF-66/Accenture-Global_DD_GCPR-Hyper-Relevance_POV.pdf#zoom=50
https://www.iperceptions.com/blog/customer-experience-statistics
https://www.genesys.com/resources/genesys-state-of-customer-experience-research
Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.