Studies show that it costs approximately five times more to acquire a new customer, than to keep an existing one, but in a world where your competitors are just one click away how do you keep your customers coming back for more?

We joined forces with Ometria and LoyaltyLion to reveal the key combinations to create a loyal customer base.

In this webinar, we explore:

• The importance of loyalty programmes and peer recommendations for customer retention
• Why customer feedback is pivotal in increasing customer trust and loyalty
• How to implement lifecycle marketing at key moments to encourage repeat purchases

Watch it back

Ometria provide customer insight and cross-channel marketing for retail brands to enable them to send more personalised marketing messages.

LoyaltyLion allows ecommerce stores to increase revenue from existing customers through their own online loyalty and engagement programme.