Feefo present the latest review innovations #WTMLDN

The World Travel Market London (WTM) is the leading global event in travel. The 37th WTM lived up to expectations: bringing together over 50,000 senior travel industry professionals, and a whole host of special guests, speakers and international press.

Feefo returned once again to share our industry-leading expertise on the world of travel reviews. Our very own Matt Eames took to the stage in the Travel Tech Theatre, to present the latest innovations and ideas from the feedback sector, and how businesses are taking advantage of new technology to hear from customers on the move.

His presentation: ‘Growing Your Business with Genuine Feedback‘ covered a range of topics, including the benefits of ensuring reviews are real, making feedback convenient for an ever increasingly mobile consumer and how businesses can take advantage of User-Generated-Content to propel their brand.

With Feefo, travel companies are taking advantage of the latest feedback tech, such as powerful analytics and insight tagging, along with rich-media photo and video reviews. In his talk, Matt shared how companies are using our award-winning tools to hear more valuable feedback – and how to put that to use.

If you missed it, or just need a recap, his slides are below.

If you were at the show, you might have bumped into the Feefo team at stand TT418. Our feedback experts were on hand to talk through some of our feedback solutions for the travel industry.

Didn’t get a chance to speak to someone from Feefo? No worries: Learn more about how Feefo can work with your travel business to get the most out of what customers are saying. Simply get in touch, or give our friendly team a call on 0845 680 0320.

Net Promoter® and NPS® are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.