FAQs

Moving from Reevoo to Feefo

Here's everything you need to know about your move to Feefo.

In August 2021 Feefo acquired Reevoo to form the largest global reviews platform.

 

Our mission is to make it easy for businesses to gather authentic customer insights across all their touchpoints. These insights help businesses with their strategic business planning and the acquisition and retention of customers.

 

We’re now upgrading all clients using Reevoo products and services to an improved technology platform powered by Feefo.  

 

These FAQs answer common questions about this upgrade. 

Frequently Asked Questions

When will I move from Reevoo to Feefo?

We’re starting the process of moving Reevoo clients to Feefo in the summer of 2022. You will be contacted by your Account Manager with a date for when you will move.

If you have any large projects planned that may delay or prevent your move, please let your Account Manager know by contacting migration@feefo.com 

What do I need to do?

We’re going to do everything we can to make this as easy as possible for you.

  • We’ll create your new Feefo account
  • All your data will be transferred to it automatically
  • You won’t need to change your feeds at all either
  • If there’s anything you need to do, we’ll let you know in your kick-off meeting and give you any technical support you need to help you

How long will it take?

It’ll take between four to eight weeks to complete your move to Feefo after your kick-off meeting.

What will happen to my data?

Your data moved to your Feefo account without any disruption to your service. And all your historical data will be available to view in the Feefo Hub.

Is Feefo secure?

We take data protection and information security very seriously and make sure we follow and meet the highest industry standards. If you’ve got any questions or want to know more about our data protection and security protocols, just, please contact us on gdprcompliance@feefo.com 

Do I have to sign a new contract?

No. Your terms and conditions remain unchanged. 

What happens if I'm not ready to move to Feefo?

If you have any major projects that could prohibit you from moving, please speak to your Account Manager or contact migration@feefo.com

We promise we’ll keep things as simple as possible and give you our full support throughout the process.

How will Feefo be displayed on my website?

You will be using Feefo's SEO friendly widgets to display your review content on your website. To see some examples of what widgets Feefo offers, visit the widget gallery.

 

Will I still have access to my reports?

All of your reporting and your data will now be featured in the Feefo Hub. The way the reports and data are displayed will be different from what you saw in Reevoo though. For example, you won’t be able to see product attribute reports as you currently do in your ‘MyReevoo’ reporting dashboard. However, you’ll be able to download all your review data and create bespoke reports that suit your business’s needs.

A full demo of the Feefo Hub including the new reports available will be included in your upgrade.

Will I have access to the same products and features?

Yes and No. You’ll get many of the same features, but there will be some differences. One of the biggest of these differences is that Feefo is a self-service platform. That means you’ll be able to quickly update, or set up new campaigns and questionnaires yourself.

Will I have any training on how to use Feefo?

Yes. Before you migrate to Feefo we’ll guide you through all the features so you can understand any differences. We’ll have various training options to help you learn how you can get the most from everything the Feefo platform offers.

You’ll be able to choose between:

  • Self-serve guides and videos
  • A dedicated modular training program delivered by our Professional Services team
  • Or a combination of both, whichever works best for you

If your question has not been answered here, please contact us at migration@feefo.com