<p><span>Engage in direct conversations with your customers and access their scores in real-time using NPS® via the Feefo Hub. Discover what parts of your brand users love while pinpointing the areas that need work with deep dives into key questions and topics.</span></p>

Measure customer loyalty 

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<p><span>Harnessing the power of automatic, score-driven notifications to tackle your customers’ biggest concerns right away. Dynamic alerts keep your customer service teams in the loop, enabling them to swiftly address any issues that come up. Feefo’s proactive approach helps you do more than just retain customers; it helps you cultivate new brand advocates.</span></p>

Faster issue resolution

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<p><span>Uncover how your brand shines in the eyes of your audience while consistently gauging your position against rivals. Armed with feedback from trusted customers, you'll not only measure your own performance but also create a yardstick to measure up against the competition. Stay at the forefront, using your brand’s strength while working on your improvement areas.</span></p>

Outpace your competitors

Get in touch

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Got questions?

Dive into the data that truly counts. Transform your feedback into real action, paving the way for the growth opportunities that put your brand on the map for your future customers.

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Discover themes

Uncover the intent behind the feedback with tools that highlight patterns on your behalf. Segment your reviews to see the common challenge areas for each demographic to make your product better for everyone.

Spot the patterns that matter

Understand customer sentiment

Effortlessly analyse your reviews with AI-assisted Feefo tools that summarise customer sentiment in real-time. 

Monitor submissions

Monitor impactful activities and unveil the driving forces behind consumer motivations using our diverse selection of performance reports.

See new reviews and scores instantly

Unlock deeper insights from your reviews

If you want a demo of how Feefo could work for you, or discuss our solutions and opportunities further, get in touch and one of our friendly team will be happy to answer any queries.

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<p>Reviews are just the beginning. At Feefo, we build lasting relationships with brands around the world who choose us to help translate customer feedback into actionable insight.&nbsp;</p>

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At Feefo, we help you choose with confidence because behind every right decision is a reliable review. 

Measure your Net Promoter Score (NPS)®

Measure your Net Promoter Score (NPS)®

Measure your Net Promoter Score (NPS)®

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