Customization & Automation
A better buyer journeyUnderstand how customers feel at every stage, from experience through to sale, with multiple review invite campaigns that are as unique as your audiences. |
Maximize response ratesCollect even more feedback and boost engagement levels by personalizing feedback requests and survey forms in-line with your brand identity. |
Improve response timesReceive instant notifications the moment a verified customer leaves a low scoring review to rectify issues more efficiently and enhance the customer experience. |
Never miss a customerYou can automatically load sales data from leading eCommerce platforms into your Feefo account and feedback requests to everyone. |
to learn from prospects who have yet to hit your sales cycle.
Advanced Targeting
Engage a wider audience, including prospective customers who aren’t converting, on any channel, and tailor feedback requests to suit each of them.
Instant Insight
Surveys can capture vital information about your brand and customer experience whilst improving engagement and response rates in a snap.
Collect feedback privately
Give every customer and staff member the chance to voice their opinion safe in the knowledge it won’t be shared publicly. From new product launches and staff satisfaction to views on how to improve customer experience, ask for feedback on an unlimited number of topics at no extra cost.
Member-only community groups
We help brands with more than ratings and reviews. We enable them to create member-only communities amongst their customers, prospects and partners. An invite-only space that allows your best influencers and promoters to assist with questions from potential buyers to increase sales, grow loyalty and raise your brand profile. Why stop the conversation at reviews when you have a community?
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