Putting trust in the
automotive industry

Understand customers better

Get a clear view of every part of the customer experience, from
new and used sales to test drives and everything in between.

Strengthen consumer interaction

Build stronger customer relationships and increase consumer
confidence in their brand and dealerships.

Get powerful insight

Use AI technology to easily get actionable insights at a model, dealership or personnel level.

Drive more sales

Increase traffic and encourage more enquiries, test-drive requests and sales - both directly and through dealership networks.

Campaign Manager Tool

Ask your customers for feedback at any point of the journey, from test drives to the final sale and servicing. Offer a personalised service by customising your feedback requests to help you collect even more relevant customer insight.

Feefo Places

Measure individual store performance - whether you have a chain of showrooms, stores or offices. Create unique codes for each of your branches and share them with your customers to start collecting their feedback, so you can identify strong and weak locations across your business.

Net Promoter Score

Measure the loyalty of customers, predict growth and evaluate your market position.

In any car buying journey, there are key points where you can win and lose customers, and you need to know exactly where they are. Collecting a Net Promoter Score across these key touchpoints alerts you to where you might be losing potential customers so you can quickly rectify any issues.

Feefo will alert you when you reach a high score so you can share your achievement; and when you’ve hit a low score, you can concentrate on improving your service.

Smart Themes

Your customers want reassurance from buyers like them. Help your customers find the feedback that matters and reduce the risk of them looking elsewhere. Our machine-learning technology automatically organises your reviews into topics - such as ‘safety features’, ‘performance’ and ‘interior’, so your customers can make better buying decisions with a tailored shopping experience. By filtering feedback by the topics relevant to them, your customers can find the information
they need to convince them to take the next step with your business.

Surveys

Get quick feedback whenever you need it by sharing a simple link to existing and potential customers, across any touchpoint. Whether you’re looking for feedback about your website, customer service, booking system or aftercare, Surveys allow you to gain vital insight into your brand and your customer experience.