In the Media

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Retail Reflections

Why the new two tiers of retail ushers in an exciting era of customer experience

21st February 2021

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MobileMarketing

Movers and Shakers: Now TV, Ericsson, McCann, Blippar, DAZN, and more

13th January 2021

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Retail Technology Innovation Hub

Last week’s biggest retail technology deals

24th October 2020

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Good Housekeeping

Social media shopping: what are your rights?

16th October 2020

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Automotive World

Global automotive giants Toyota and Lexus select Feefo to provide next-generation customer vehicle insights systems

10th September 2020

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Travolution

Big Interview: COVID crisis will accelerate move toward customer experience and actionable insights

19th August 2020

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Travolution

Feefo appoints former James Villa Holidays chief as new non-exec chairman

12th August 2020

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Marketing Gazette

How to keep customers engaged during challenging times

13th July 2020

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Croner-i

Designing your customer experience

4th June 2020

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Estate Agent Today

5 ways agents can manage expectation when times get tough

14th May 2020

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Estate Agent Today

60 second interview with Craig Fenner, a Customer Success Director at Feefo

14th May 2020

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Customer Experience Magazine

Bringing home the bacon: Bespoke mail order butchery for the modern age

23rd April 2020

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RetailSector

How brands can use feedback to excel CX in the post-coronavirus world

21st April 2020

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Econsultancy

Ratings and Reviews Best Practice Guide

February 2020

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Retail Technology Innovation Hub

Cupcake firm Rachael’s Kitchen looks back and forwards

13th February 2020

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The Negotiator

Agent review sites - you can live by them and die by them. But what can you do about them?

January 2020

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Customer Experience Magazine

Six CX trends to spot in 2020

23rd January 2020

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Retail Times

The White Company and Mint Velvet among winners of Platinum status in Feefo 2020 Trusted Service awards

23rd January 2020

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Business Info Magazine

Don't take my word for it... - interview with Totality Services

15th January 2020

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Internet Retailing

Predictions 2020: Focus on the customer experience

14th January 2020

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Insider Trends

How retailers should be adapting to the rise in mobile shopping

7th January 2020

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Enterprise Management 360

Tech Chat Episode 44 – Making the most of customer feedback with Matt West, CEO at Feefo

12th December 2019

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Forbes

How is my customer feeling? Why the days of sales per square foot are numbered

29th November 2019

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A1 Retail

How to supercharge your digital marketing for Black Friday

22nd November 2019

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Mycustomer

Overcoming common pitfalls on the path to customer

6th November 2019

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AM Online

Online reputation management companies are having a good year

30th October 2019

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Internet Retailing

Customer insights play a major role in subscription box growth

30th September 2019

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Internet Retailing

Buying online via smartphone rockets 141% in a year

25th September 2019

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Travel Weekly

Feefo - Review insights are empowering

19th September 2019

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Customer Experience Magazine

Betting firms gambling – and losing – on customer loyalty

19th September 2019

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TechHQ

Why CX is now the ‘big differentiator’ for brands

13th September 2019

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MarketingTech

How artificial intelligence drives genuine ROI from real customer feedback

15th August 2019

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Internet Retailing

Four more approaches to brand engagement

13th August 2019

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Automotive World

Mazda UK embraces the power of customer advocacy with new Feefo partnership

12th August 2019

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BBC Radio 4

You and Yours: Bogus debt advisors, online reviews, house prices

8th August 2019

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Travolution

The interview: Matt West, Feefo

10th July 2019

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Internet Retailing

AI tools are the fast track to real personalisation for retailers

21st May 2019

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The Negotiator

Feefo partners with new Federation of Independent Agents

9th May 2019

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Retail Technology Innovation Hub

‘Serious CX gaps’ still exist in travel industry, Feefo

9th May 2019

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Recruitment International

The importance of customer experience

3rd May 2019

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60 second marketer

Real reviews or smart detection – How to validate customer feedback

30th April 2019

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Estate Agent Today

New independent agents’ group links with reviews service

29th April 2019

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Customer Experience Magazine

Feefo and Thomas Cook team-up for fans’ sports experience reviews

8th April 2019

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Customer Experience Magazine

London tops CX career opportunity rankings

2nd April 2019

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DecisionMarketing

Why consumer advocacy is marketing’s sharpest tool

29th March 2019

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Internet Retailing

Direct2florist spreads the love on Mother’s Day

29th March 2019

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BBC Radio 4

The Bottom Line - Feedback frenzy

21st March 2019

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Estate Agent Today

Why agents need smart review platforms to improve customer experience

6th February 2019

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Retail Gazette

5 minutes with Rachel Lewis, Customer Response Lead, Iceland

4th February 2019

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Retail Times

Thomas Cook and Iceland among most trusted companies in annual Feefo 2019 service awards

1st February 2019

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Customer Experience Magazine

AI: Helping the digitial revolution take off

29th January 2019

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Customer Experience Magazine

Customer experience: Where will 2019 take us?

15th January 2019

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MyCustomer

Five ways that customer experience management will change in 2019

14th January 2019

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PerformanceIN

How to improve your customer retention strategy

8th January 2019

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TechNative

Catching the mood: How machine learning uncovers the hidden golden nuggets from customer insight

10th December 2018

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The Gambling Times

97% of UK punters switch gaming companies within a year

7th December 2018

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MyCustomer

2018's key customer experience trends - and how they impacted CX strategies

6th December 2018

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Engage Customer

Almost nine in ten gaming firms use AI to get closer to punters

December 2018

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Global Banking & Finance Review

Feefo announces successful management buyout

19th November 2018

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The Grocer

Iceland using AI tech to analyse reviews and target ads

2nd November 2018

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TechRadar

Artificial intelligence gives businesses real insights into their customers

29th October 2018

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Retail Times

94% of consumers check online reviews before they buy anything, Feefo research finds

3rd October 2018

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