In the Media

Retail Technology Innovation Hub

The rise of subscription delivery services – maintaining success post-pandemic

9th April 2021

Travolution

Brands playing the long game must build confidence and offer reassurance

5th April 2021

TechRound

Interview with Tony Wheble, CEO & Chairman at Customer Insights Platform: Feefo

7th April 2021

Raconteur

Is standardisation the key to building customer loyalty?

31st March 2021

TTG Media

Why analysing customer insights is critical to restoring trust in travel

23rd February 2021

Retail Reflections

Why the new two tiers of retail ushers in an exciting era of customer experience

21st February 2021

MobileMarketing

Movers and Shakers: Now TV, Ericsson, McCann, Blippar, DAZN, and more

13th January 2021

Retail Technology Innovation Hub

Last week’s biggest retail technology deals

24th October 2020

Good Housekeeping

Social media shopping: what are your rights?

16th October 2020

Automotive World

Global automotive giants Toyota and Lexus select Feefo to provide next-generation customer vehicle insights systems

10th September 2020

Travolution

Big Interview: COVID crisis will accelerate move toward customer experience and actionable insights

19th August 2020

Travolution

Feefo appoints former James Villa Holidays chief as new non-exec chairman

12th August 2020

Marketing Gazette

How to keep customers engaged during challenging times

13th July 2020

Croner-i

Designing your customer experience

4th June 2020

Estate Agent Today

5 ways agents can manage expectation when times get tough

14th May 2020

Estate Agent Today

60 second interview with Craig Fenner, a Customer Success Director at Feefo

14th May 2020

Customer Experience Magazine

Bringing home the bacon: Bespoke mail order butchery for the modern age

23rd April 2020

RetailSector

How brands can use feedback to excel CX in the post-coronavirus world

21st April 2020

Econsultancy

Ratings and Reviews Best Practice Guide

February 2020

Retail Technology Innovation Hub

Cupcake firm Rachael’s Kitchen looks back and forwards

13th February 2020

The Negotiator

Agent review sites - you can live by them and die by them. But what can you do about them?

January 2020

Customer Experience Magazine

Six CX trends to spot in 2020

23rd January 2020

Retail Times

The White Company and Mint Velvet among winners of Platinum status in Feefo 2020 Trusted Service awards

23rd January 2020

Business Info Magazine

Don't take my word for it... - interview with Totality Services

15th January 2020

Internet Retailing

Predictions 2020: Focus on the customer experience

14th January 2020

Insider Trends

How retailers should be adapting to the rise in mobile shopping

7th January 2020

Enterprise Management 360

Tech Chat Episode 44 – Making the most of customer feedback with Matt West, CEO at Feefo

12th December 2019

Forbes

How is my customer feeling? Why the days of sales per square foot are numbered

29th November 2019

A1 Retail

How to supercharge your digital marketing for Black Friday

22nd November 2019

Mycustomer

Overcoming common pitfalls on the path to customer

6th November 2019

AM Online

Online reputation management companies are having a good year

30th October 2019

Internet Retailing

Customer insights play a major role in subscription box growth

30th September 2019

Internet Retailing

Buying online via smartphone rockets 141% in a year

25th September 2019

Travel Weekly

Feefo - Review insights are empowering

19th September 2019

Customer Experience Magazine

Betting firms gambling – and losing – on customer loyalty

19th September 2019

TechHQ

Why CX is now the ‘big differentiator’ for brands

13th September 2019

MarketingTech

How artificial intelligence drives genuine ROI from real customer feedback

15th August 2019

Internet Retailing

Four more approaches to brand engagement

13th August 2019

Automotive World

Mazda UK embraces the power of customer advocacy with new Feefo partnership

12th August 2019

BBC Radio 4

You and Yours: Bogus debt advisors, online reviews, house prices

8th August 2019

Travolution

The interview: Matt West, Feefo

10th July 2019

Internet Retailing

AI tools are the fast track to real personalisation for retailers

21st May 2019

The Negotiator

Feefo partners with new Federation of Independent Agents

9th May 2019

Retail Technology Innovation Hub

‘Serious CX gaps’ still exist in travel industry, Feefo

9th May 2019

Recruitment International

The importance of customer experience

3rd May 2019

60 second marketer

Real reviews or smart detection – How to validate customer feedback

30th April 2019

Estate Agent Today

New independent agents’ group links with reviews service

29th April 2019

Customer Experience Magazine

Feefo and Thomas Cook team-up for fans’ sports experience reviews

8th April 2019

Customer Experience Magazine

London tops CX career opportunity rankings

2nd April 2019

DecisionMarketing

Why consumer advocacy is marketing’s sharpest tool

29th March 2019

Internet Retailing

Direct2florist spreads the love on Mother’s Day

29th March 2019

BBC Radio 4

The Bottom Line - Feedback frenzy

21st March 2019

Estate Agent Today

Why agents need smart review platforms to improve customer experience

6th February 2019

Retail Gazette

5 minutes with Rachel Lewis, Customer Response Lead, Iceland

4th February 2019

Retail Times

Thomas Cook and Iceland among most trusted companies in annual Feefo 2019 service awards

1st February 2019

Customer Experience Magazine

AI: Helping the digitial revolution take off

29th January 2019

Customer Experience Magazine

Customer experience: Where will 2019 take us?

15th January 2019

MyCustomer

Five ways that customer experience management will change in 2019

14th January 2019

PerformanceIN

How to improve your customer retention strategy

8th January 2019

TechNative

Catching the mood: How machine learning uncovers the hidden golden nuggets from customer insight

10th December 2018

The Gambling Times

97% of UK punters switch gaming companies within a year

7th December 2018

MyCustomer

2018's key customer experience trends - and how they impacted CX strategies

6th December 2018

Engage Customer

Almost nine in ten gaming firms use AI to get closer to punters

December 2018

Global Banking & Finance Review

Feefo announces successful management buyout

19th November 2018

The Grocer

Iceland using AI tech to analyse reviews and target ads

2nd November 2018

TechRadar

Artificial intelligence gives businesses real insights into their customers

29th October 2018

Retail Times

94% of consumers check online reviews before they buy anything, Feefo research finds

3rd October 2018