This is an unprecedented time for everyone and we’re doing all we can to support our customers and help businesses maintain their stellar reputations. It’s important to keep collecting feedback, especially to help gauge how your customer support and service teams are responding to the current situation.
As ever, with any moderation request, we will be reviewing Covid-19 based review content on a case by case basis. We don’t often have to remove or edit a review but there are occasions where we may have to step in. Honesty and openness is very important to us, so we’ll do our best to make sure that we make it known if we’ve made a change as a result of review content containing reference to Covid-19. Here are a few of the main reasons that we might be forced to intervene:
- Use of bad language
- Offensive content
- Litigious content
- No relevance (e.g. you’ve reviewed something unrelated)
- The review contains personal details of the business
- The review is proven to be false
- Force majeure
Force majeure in this instance refers to when an extraordinary event or circumstance beyond a business’ control prevents one or all parties from fulfilling those obligations.
Click here to read our moderation guidelines in full.