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Customer Support Executive - FTC

in Petersfield (UK)

Description

Location: Petersfield, Hampshire

Are you looking for a role that will enable you to give great customer service? Do you enjoy making the difference? Do you enjoy unpicking problems and finding solutions? Does working for a rapidly expanding, multi-award winning technology platform appeal to you? If so, we would love to hear from you.

Our Customer Support function is looking for an enthusiastic person to join their growing team in Petersfield on a 12 month fixed term contract. You’ll be a naturally confident communicator, with the ability to investigate issues and think on your feet to deliver top-notch solutions. In this role, where you will be trained to use the Feefo Review Systems, you will be expected to engage with our customers to help them with day-to-day queries as well as proactively consult with them and together explore further technology solutions we can offer them to benefit their businesses.

Feefo Customer Support looks after nearly 4000 customers. We need to be intuitive and identify potential problems before they occur and anticipate our customers’ growing needs, ensuring their retention. Our new Customer Support Executive will provide first-line support, work with our CRM platform, ticketing system and update records and the Feefo Hub ensuring that our Customers’ accounts are running smoothly.

Responsibilities

  • Excellent written and verbal communication skills.
  • Able to provide customers with clear and effective training.
  • Confident with numbers and reporting.
  • Self-motivated and able to manage your own workload.
  • Competent with CRM systems – able to manage and update records with attention to detail and accuracy.

Requirements

  • Previous experience in a Customer Service role?
  • Previous experience with an Online Business?
  • Competence with Microsoft Office applications, particularly Word and Excel?
  • Experience working with CRM systems?
  • Excellent time keeping and admin skills?
  • A positive, collaborative and ‘can-do’ attitude?
  • The right to work in the UK?

Benefits

  • Private Healthcare
  • Healthcare cash plan
  • Cycle to work scheme
  • 25 days holiday
  • Additional paid x2 days holiday for volunteering (charity work)
  • Onsite exercise classes
  • Eyecare vouchers
  • Pension scheme
  • Death in service