Generally an excellent service, however the search function on the website struggles to find items unless the title is correct rather than searching key words and I am also unable to change my...
Delivery very poor. Took over a week to come ordered online for vat free as did not have enough time. Not using again for orders thankfully I didn't need the items asap unlucky if a was. Will still...
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Gary
Salon Services
9 years ago
Thank you for taking the time to leave a review. During our VAT free events we do quote 3-5 working days for delivery. We can see that your previous order was delivered to store within this timeframe but it seems the email from the store to yourself was delayed. Please be assured that we will investigate this to ensure a better service in the future.
Thank you for taking the time to leave a review. We have called and left a voicemail for you today regarding the wrong item being sent. Can you give us a call on 0330 123 1907 at your earliest convenience to resolve this issue.
TC
Trusted Customer
9 years ago
You sent the wrong product with the right receipt I brought it to my local Sally's in Magherafelt, Co.derry and Anna was more than helpful in getting me the right thing😆
Didnt understand the click and collect service. Didnt expect it to take so long and incur a delivery charge, very dissappointed.
Gary
Salon Services
9 years ago
Thank you for taking the time to leave a review. We sorry to hear that you were unsure of how our Click and Collect service works. If you have any queries regarding this, please call our team on 0330 123 1907 who will be happy to assist you.
TC
Trusted Customer
9 years ago
Thank you for your reply. I did call after I collected my parcel to explain my confusion and ask that you look into making this service more obvious that its simply a delivery service and not click and reserve service.
Due to it being vat free day (and advised the invoice shows vat and that would still be deducted etc) I was focused on that and overlooked the delivery charge. I now know it is there to be seen, in hindsight, but unfortunately I missed it.
I asked on the phone if I could have a refund of the delivery charge as a gesture of goodwill but it was declined.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.