The order I received was totally fine, thank you.
However this seams the only way you may actually read my feedback.
I think your customer service at head office is appalling.
A while back I had a...
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Gary
Salon Services
9 years ago
Thank you for your feedback and we are sorry for the delay in responding to you. We wanted to ensure you had spoken to our Sales Contact Centre manager before replying.
We're pleased to hear that this has now been resolved to your satisfaction and sorry for the inconvenience this has caused.
TC
Trusted Customer
9 years ago
Thanks Gary, Yes Karen rang and spoke to me today.
She was extremely apologetic and has help resolve the situation.
Karen has help me see your customer services in a more positive light, it's a shame it wasn't like that in the first place. But thank you for all your help Karen was a lot more helpful and easier to talk to.
I had trouble setting up my trade card account as I didn't receive the initial email but the customer service team sorted it out for me so I could place my first order.
My time slot was 48hrs , I was phoned to say they were outside with my delivery, I live 20 mins away from salon so the driver has taken the chairs back and 2 weeks later I'm still waiting for a...
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Gary
Salon Services
9 years ago
Thank you for your feedback and we're sorry to hear that there was a problem with delivery. We can confirm that your refund will be processed today.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Salon Services is our strictly trade only brand, with over 106 stores across the UK & Ireland. We offer exclusive trade only prices for professionals signed up to our trade card, as well as additional benefits including regular news, updates & promotions. Salon Services also specialises in supplying professional salon equipment.