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Plumbs Reviews

http://www.plumbs.co.uk
Rated
Exceptional
Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

215

30

8

5

4

262

ratings over the past year

Displaying all 6,431 reviews
Trusted Customer
12 years ago
Date of purchase: 03/20/2013
Representative said we should expect delivery within 2 - 3 weeks( stated on the order…
Representative said we should expect delivery within 2 - 3 weeks( stated on the order form) in the end it was about 8 weeks and I had to phone on several occasions to find out what was happening. I...

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Plumbs
Plumbs
12 years ago
Thank you for your feedback. In normal circumstances these types of order will be despatched more promptly. Unfortunately, for this order we had to source a specialised fibre from a third party company, this caused a delay in your order. We are very sorry that you were not correctly advised at the time of order and we are also sorry for any inconvenience caused.
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Trusted Customer
12 years ago
Date of purchase: 04/05/2013
Bit of confusion over delivery dates - some conmmunication mistakes over two different orders.
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Trusted Customer
12 years ago
Date of purchase: 03/25/2013
Very good
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Trusted Customer
12 years ago
Date of purchase: 03/26/2013
Very good service, thank you
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Trusted Customer
12 years ago
Date of purchase: 03/21/2013
The initial appointment was kept, but subsequent arrangements to collect the chair for re-upholstery were…
The initial appointment was kept, but subsequent arrangements to collect the chair for re-upholstery were repeatedly missed - this was very annoying since we were paying for someone to be at the...

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Plumbs
Plumbs
12 years ago
Thank you for your feedback. We always value comments from our customers to help us improve on our procedures and practices. Unfortunately in this circumstance, the local craftsman for your area did not have the capacity to complete your order. This is normally something that we monitor very closely to ensure that we have adequate cover for our craftsman. However, in the case of your order this was not done correctly, which led to an unacceptable delay. Please be assured that we are actively looking to recruit craftsman in your area to help ensure that this circumstance does not reoccur in the future. We are very sorry for any inconvenience caused.
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Trusted Customer
12 years ago
Date of purchase: 03/01/2013
Service took around 6 weeks, seemed a long wait. Company must have been very busy…
Service took around 6 weeks, seemed a long wait. Company must have been very busy or need more staff.
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Trusted Customer
12 years ago
Date of purchase: 03/27/2013
Speedy service and of a high standard
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Trusted Customer
12 years ago
Date of purchase: 02/14/2013
1)LACK OF CO-ORDINATION BETWEEN DEPARTMENTSHANDLING CONTRACT.2) RECEIVED STANDARD LETTERS THAT DID NOT APPLY TO OUR…
1)LACK OF CO-ORDINATION BETWEEN DEPARTMENTSHANDLING CONTRACT.2) RECEIVED STANDARD LETTERS THAT DID NOT APPLY TO OUR CONTRACT.3) LACK OF INTEREST BY SALES REP. 4) INCORRECT CUSHION/ COVERS SENT -...

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Plumbs
Plumbs
12 years ago
Thank you for your feedback. Firstly I would like to apologise profusely for the issues you have had with your order. We are very concerned about the points you have raised and will be looking at our internal processes to make sure this type of problem does not happen again. I would like to once again apologise for your experience and hope that you at least happy with what you have bought.
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Trusted Customer
12 years ago
Date of purchase: 04/28/2013
Very pleased with the service Did not have dining chair covers as asked to rate
Very pleased with the service Did not have dining chair covers as asked to rate
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Trusted Customer
12 years ago
Date of purchase: 02/03/2013
Margaret who came to measure and take order was absolultey brilliant, she then came when…
Margaret who came to measure and take order was absolultey brilliant, she then came when the curtains were ready and put them up. 100% Very pleased with the 2 settees.
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About Plumbs
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
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01772838301
Brookhouse Mill, Old Lancaster Lane, Preston, Lancashire, Lancashire, PR1 7PZ, United Kingdom
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About Plumbs
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.