Really useful supplier for 'hard to find' product.
Pest Control Direct
Pest Control Direct
15 years ago
Thank you very much for finding the time to comment. We recently had to increase the price of this item as we were making less than £1 because we had not increased the price in 8 years!!!! It went up 25% (£1.00) but still far cheaper than buying the packs of 4 in the supermarket.
Bob Guy
They work fine, though only with the male ones of course, so the problwem still remains.
But it was a real pain that they were quite pointlessly sent by a system requiring a signature, which meant...
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Pest Control Direct
Pest Control Direct
15 years ago
We are very sorry that you found the delivery system failing. The reason we use signed for delivery is twofold.
One, we can prove we have actually sent the items, 1st class post does not confirm despatch and secondly, if the item fails to arrive we can refund you or resend the item.
There should have been an option on the postmans card for you to ring and arrange for them to deliver again the next day. All our courier deliveries can be left safe without the need of a signature but this does cost an extra £2.35. Unfortunately, the post office do not offer a leave safe option
Bob Guy
Trusted Customer
15 years ago
I obviously don't care whether you can confirm despatch, and you can still resend or refund if it doesn't arrive without this performance. Like so many suppliers you seem to forget that most of us (still) go out to work and don't sit around waiting for the post! I guess the answer is to warn customers that you are going to send by this means and then we can arrange delivery to a work or otherwise apropriate addresss. But it would be a lot cheaper to use regular post.
However I much appreciate the response. It's good to know that you care, even if I think you're wrong!
The service I received was excellant, the member of staff that I spoke to listened carefully to what I had said and recommended a course of action and products which have helped me to rid our...
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Pest Control Direct
Pest Control Direct
15 years ago
That is good news for us,we do try hard to fit the products to the problem. Sadly we cannot talk to everybody, and therefore, some customers that order online do not order the correct products which can result in dissatisfaction. We do find it difficult handling phone enquiries and running the business at the same time!!!
Bob Guy
For all your pest control problems Pest Control Direct have everything you need from protective clothing to the latest humane electronic pest control systems on the market. Our expert staff are always on hand to give the best professional advice to help you solve your specific rodent, insect or bird pest problems.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
For all your pest control problems Pest Control Direct have everything you need from protective clothing to the latest humane electronic pest control systems on the market. Our expert staff are always on hand to give the best professional advice to help you solve your specific rodent, insect or bird pest problems.