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Heal's Reviews

Beautifully designed, high quality furniture and homewares from the UK's longest established interiors retailer

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ratings over the past year

Heal's is no longer an active Feefo customer
Displaying all 9,281 reviews
Trusted Customer
11 years ago
Date of purchase: 01/01/2014
There was a longer wait for delivery than I had expected (four weeks approximately), though…
There was a longer wait for delivery than I had expected (four weeks approximately), though everything else was very efficient; the delivery men brought the tables into the house and put them into...

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Heal's
Heal's
11 years ago
Thank you for your feedback. I'm sorry to hear that the delivery took slightly longer than you expected. However I pleased to hear that you were happy with both the product and the service that you received. Regards Freddie
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Trusted Customer
11 years ago
Date of purchase: 01/01/2014
Excellent service from placing order to delivery
Excellent service from placing order to delivery
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Heal's
Heal's
11 years ago
Thank you for your feedback. I do hope that you will continue to enjoy shopping with us in the future. Regards Freddie
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Trusted Customer
11 years ago
Date of purchase: 01/02/2014
Nice staff
Nice staff
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Heal's
Heal's
11 years ago
Thank you for your feedback. I hope that you will continue to enjoy shopping with us in the future. Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/02/2014
service and information excellent
service and information excellent
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Heal's
Heal's
11 years ago
Thank you for your comments. I have checked with the online customer service team and there does not seem to be a record of an issue being reported with this order. I can ask the team to contact you to regarding this matter should you wish to discuss this further? Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/03/2014
You are always kept informed sand unpdated about items which are not immediately available.
You are always kept informed sand unpdated about items which are not immediately available.
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Heal's
Heal's
11 years ago
Thank you for your feedback. We try to provide the most accurate stock levels and lead times possible. When we discover that the information is incorrect we aim to provide our customers with regular updates as to the current status of their orders. I'm pleased that you are happy with both the products that you purchased and the service that you received. Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/01/2014
The delivery time was at the high end of the range promised, but apart from…
The delivery time was at the high end of the range promised, but apart from that the process was smooth.
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Heal's
Heal's
11 years ago
Thank you for your feedback. I'm pleased to read that your sofa looks great and is very comfortable. I hope that you will continue to enjoy it for years to come. Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/02/2014
Excellent service.
Excellent service.
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Heal's
Heal's
11 years ago
Thank you for your feedback. I am please to read that you are happy with both the product and the service that you received. I hope that you will continue to enjoy shopping with us in the future. Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/03/2014
Although one of the items arrived damaged the query was dealt with swiftly and I…
Although one of the items arrived damaged the query was dealt with swiftly and I was very satisfied.
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Heal's
Heal's
11 years ago
Thank you for your comments. I'm sorry to read that one of the items arrived with you dammaged, however it is pleasing to hear that this was resolved by a replacement being sent out to you quickly. I hope that you will continue to enjoy shopping with us in the future. Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/04/2014
Staff knowledgeableand helpful.
Staff knowledgeableand helpful.
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Heal's
Heal's
11 years ago
Thank you for your comments. I am please to read that you are happy with both the product and the service that you received. I hope that you will continue to enjoy shopping with us in the future. Regards Peter
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Trusted Customer
11 years ago
Date of purchase: 01/04/2014
I was well informed as to how long I would have to wait for my item…
I was well informed as to how long I would have to wait for my item and communications about the delivery were good. It arrived at the designated time and in good condition, the protective wrapping...

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Heal's
Heal's
11 years ago
Thank you for your comments. I am pleased to read that you are happy with both the product and the service that you received. I do hope that you continue to enjoy your Waltzer Loveseat. Regards Richard
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About Heal's
Heal's - Where Design Lives. Since 1810, Heal's has been at the forefront of design innovation and a great place to discover the latest in contemporary furniture and homewares. We believe in selling products only of the highest level of craftsmanship and construction. We try and deliver great customer service at all times and will always work to redress real issues.
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196 Tottenham Court Road, London, London, Greater London, W1T 7LQ, United Kingdom
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About Heal's
Heal's - Where Design Lives. Since 1810, Heal's has been at the forefront of design innovation and a great place to discover the latest in contemporary furniture and homewares. We believe in selling products only of the highest level of craftsmanship and construction. We try and deliver great customer service at all times and will always work to redress real issues.