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Clogau Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 28,177 reviews

Trusted Customer

Gwynedd

8 years ago

What Trusted Customer said about Clogau:

A lovely relaxed shopping experience

Wonderful, the staff were very helpful and I didn't feel that I was being rushed or forced to buy. It's a pity more shops don't take a leaf out of your book

Product reviews

Date of purchase: 11/02/2017

Trusted Customer

8 years ago

5 star clogau at cheshire oaks

Wow what a difference from my last visit to this store probably about 3 years ago. Was so disappointed then with what appeared to be very limited choice and so obviously items that they could not...

Product reviews

Date of purchase: 10/09/2017

Trusted Customer

8 years ago

Highly recommended at Cheshire Oaks

Visited with my daughter to purchase necklace for her wedding day. Staff very friendly and helpful. Nothing was too much trouble. The necklace was an excellent price , much reduced from when she had...

Product reviews

Date of purchase: 10/12/2017

Trusted Customer

8 years ago

Excellent experience

Very friendly , helpful staff. This was my second visit within 4 days.

Product reviews

Date of purchase: 10/12/2017

Trusted Customer

8 years ago

Service second to none!!!

Product reviews

Date of purchase: 11/03/2017

Trusted Customer

Halesowen

8 years ago

What Trusted Customer said about Clogau:

Very helpful and friendly service they made time in helping me.

Well impressed with the service and helpfulness from the moment I entered the shop and until I left the shop. The took time to come to the correct purchase.

Product reviews

Date of purchase: 10/09/2017

Trusted Customer

8 years ago

Smallest jewellery ever!

I was VERY disappointed with the items sent to me. A pair of earrings that they will not accept back that I have only looked at. The miniscule stars on them is much smaller than the picture in the...

Clogau

8 years ago

Dear Customer,

Thank you for your feedback.

We are very sorry to hear this.Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us to respond.

We endeavor to keep our website fully up to date at all times and are happy to confirm the product description including size shows:

3SDESE· Earring Length (mm): 13

Earring Motif Width (mm): 9

The link below provides further information

https://www.clogau.co.uk/jewellery/item/david-emanuel-star-earrings-3sdese

3SDWPPendant Motif height (mm): 16.06·

Pendant width (mm): 14.06·

The link below provides further information:

https://www.clogau.co.uk/jewellery/item/dwynwen-opal-pendant-3sdwp

We do offer all of our direct customers a 14-day “no quibble” money-back returns policy if for any reason you are unsatisfied with your Clogau jewellery.

Unfortunately, this policy does not apply to earrings for hygiene reasons and this does not affect your statutory rights.

If an item is deemed faulty however, we will always resolve this for you. We understand you are currently liaising with our Customer Service team in this respect who will bring this matter to a swift conclusion for you.

Kind regards

Product reviews

Clogau

8 years ago

Dear Customer,

Thank you for your feedback. We are very sorry to hear this.Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us to respond.

We endeavor to keep our website fully up to date at all times and are happy to confirm the product description including size shows:

3SDESE·

Earring Length (mm): 13

Earring Motif Width (mm): 9

The link below provides further information

https://www.clogau.co.uk/jewellery/item/david-emanuel-star-earrings-3sdese

We do offer all of our direct customers a 14-day “no quibble” money-back returns policy if for any reason you are unsatisfied with your Clogau jewellery.

Unfortunately, this policy does not apply to earrings for hygiene reasons and this does not affect your statutory rights.

If an item is deemed faulty however, we will always resolve this for you.

We understand you are currently liaising with our Customer Service team in this respect who will bring this matter to a swift conclusion for you.

Date of purchase: 11/03/2017

Trusted Customer

8 years ago

What Trusted Customer said about Clogau:

Lovely service, great price for beautiful jewellery. A great collection of designs

Product reviews

Date of purchase: 08/31/2017

Trusted Customer

Manchester

8 years ago

What Trusted Customer said about Clogau:

Beautiful ring

Great service, would recommend Clogau

Product reviews

Date of purchase: 11/03/2017

Trusted Customer

8 years ago

Beautiful jewellery

The items arrived very quickly however I am still waiting for one item which I was told would follow

Product reviews

Date of purchase: 11/03/2017

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