How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 136,388 reviews

Mrs Lindsay Wycherley

Feefo Verified

GBR

2 days ago

What Mrs Lindsay Wycherley said about Chums:

Inaccurate sizing

No complaints about the service, just the goods.

Sohith

Chums

2 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/25/2026

Trusted Customer

Feefo Verified

2 days ago

Was disappointed not has nose as I expected

Not the best

Date of purchase: 06/25/2026

Trusted Customer

Feefo Verified

2 days ago

Chums give them a try for ladies fashion and quality service easy returns

Very good service from ordering through to delivery. No complaints

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/24/2026

Trusted Customer

Feefo Verified

2 days ago

Gilet

All very good.....thank you...Gi

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/29/2026

Trusted Customer

Feefo Verified

2 days ago

Well done Chums

A very good service from beginning to end I am happy with my recent purchase and the service has been excellent

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

2 days ago

Good Service

Chums dealt with my order speedily and the goods were received in good condition. I was informed of progress of the order.

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

2 days ago

Good Service bad postage policy

They have good products. The only reason I didn't give five stars is due to their postage policy for the Highlands. I could understand this if I lived on one of the Islands but I live on mainland...

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/30/2026

Trusted Customer

Feefo Verified

2 days ago

perfect couldnt fault it Thank you

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Date of purchase: 06/29/2026

Mr John Howes

Feefo Verified

GBR

2 days ago

What Mr John Howes said about Chums:

Excellent

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/26/2026

Trusted Customer

Feefo Verified

2 days ago

The service was very good. They arrived within days, that was not a problem at all.

Divyashree

Chums

2 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 06/30/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Viscose Print TrouserMore reviews of this product (812)View product websiteI ordered two pairs of these casual summer pants. When they arrived, I found that one pair fitted quite well but the other pair were markedly wider and longer in the leg, although supposedly the same...Read more

Ladies Cotton TrousersMore reviews of this product (1,260)View product websiteI bought 2pairs ladies cotton trousers They are a good fit and very comfortable even in the recent heatwaves. I would recommend them.

Pull On Seersucker TrouserMore reviews of this product (9)View product websiteThese were returned the style and fabric did not suit me!

Pegasus Lightweight Multi Pocket Travel GiletMore reviews of this product (394)View product websiteA brilliant purchase

Dr Keller Wide Fit Slipper With Memory FoamMore reviews of this product (9)View product websiteI have not been wearing the slippers for very long but find them to be very comfortable they seem particularly comfortable with soft insoles

Pegasus Cargo ShortsMore reviews of this product (434)View product websiteThe shorts are as advertised and are a good fit and of good quality.

Ladies Cotton TrousersMore reviews of this product (1,260)View product websiteThis is the fifth pair of these I have bought. They fit perfectly and I like the fact they are cotton. Not many places sell short fit trousers now. I would recommend these. They are hard wearing and...Read more

Easy Care Classic TrouserMore reviews of this product (1,784)View product websiteI have bought them before now, and they are just as good as ever they were

Christy Serene TowelsMore reviews of this product (67)View product websiteThese towels are nothing like the Renaissance. They do not dry you properly so my husband tells me. So hence the reason for return.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?