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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

4 days ago

reasonable prices

Sohith

Chums

4 days ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 07/02/2026

0

Trusted Customer

Feefo Verified

4 days ago

Brought as advertised. Good purchase.

Received by post in reasonable time and we'll packed

Sohith

Chums

4 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 06/27/2026

0

MS

Mr Charles Smith

Feefo Verified

GBR

4 days ago

What Mr Charles Smith said about Chums:

Returns process needs reviewing.

Great lack of communication on the returns / exchange process. Plenty of contact pre delivery of the initial order. Very disappointing for my first experience with Chums.

Karen

Chums

21 hours ago

Thanks for your feedback. I am sorry to hear that you were unhappy with the lack of updates regarding the progress of your return. Our returns process advises customers to allow up to 14 days for a returned parcel to be received, inspected and processed. I can confirm that your return was received and the replacement item was processed within this time frame. I appreciate that you would have liked more communication during the process, and I apologise for any frustration this may have caused. However, your return and replacement were completed in line with our published returns timescales. Thank you for your patience and understanding. If there is anything further we can help with, please do not hesitate to contact us.

Product reviews

Karen

Chums

21 hours ago

Thanks for your feedback. I am sorry to hear that you were unhappy with the lack of updates regarding the progress of your return. Our returns process advises customers to allow up to 14 days for a returned parcel to be received, inspected and processed. I can confirm that your return was received and the replacement item was processed within this time frame. I appreciate that you would have liked more communication during the process, and I apologise for any frustration this may have caused. However, your return and replacement were completed in line with our published returns timescales. Thank you for your patience and understanding. If there is anything further we can help with, please do not hesitate to contact us.

Date of purchase: 07/02/2026

0

LI

Liane

Feefo Verified

GBR

4 days ago

What Liane said about Chums:

Colours are not like picture but great service

Great service from chums, too small so exchanged with ease.

Sohith

Chums

4 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Karen

Chums

21 hours ago

Thanks for your feedback. I am sorry to hear that the colour was not as expected based on the catalogue/online images. We understand that colours can sometimes appear differently depending on screen settings, lighting, or print reproduction, and we appreciate your disappointment. I will address your comments with our quality assurance and buying teams. If you need any further help please contact us.

Date of purchase: 07/02/2026

0

Trusted Customer

Feefo Verified

4 days ago

Extra width shoes way too wide for me

OK

Karen

Chums

21 hours ago

Thanks for taking the time to leave a review.

Product reviews

Karen

Chums

21 hours ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been processed for you, and your refund will be issued to your original payment method. Please allow a few working days for the refund to appear in your account after it has been processed.

Date of purchase: 07/02/2026

0

MW

Mrs Anita Watts

Feefo Verified

GBR

4 days ago

What Mrs Anita Watts said about Chums:

Very good, quick dispatch.

Sohith

Chums

4 days ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 06/24/2026

0

MB

Mrs Christine Butler

Feefo Verified

GBR

4 days ago

What Mrs Christine Butler said about Chums:

Quality home furnishings .

Easy to order and arrived sooner than expected . Good value and excellent quality..

Sohith

Chums

4 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/02/2026

0

Trusted Customer

Feefo Verified

4 days ago

Well packed and prompt arrival

Sohith

Chums

4 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/02/2026

0

MP

Mr Colin Page

Feefo Verified

GBR

4 days ago

What Mr Colin Page said about Chums:

Pretty good all round..

Pretty good service and the courier wasn't too bad either. Products were well packaged and in good condition when they arrived.

Sohith

Chums

4 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/02/2026

0

MC

Mrs Janette O'connor

Feefo Verified

GBR

4 days ago

What Mrs Janette O'connor said about Chums:

Excellent purchase

The service is excellent and items arrived very quickly and are always well packaged

Sohith

Chums

4 days ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/02/2026

0

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