In this week's Faces of Feefo, we spoke to Senior Solutions Consultant, Will Clack.
How long have you been working at Feefo?
Three years and four months.
What’s a typical day for you at Feefo?
If you ask anyone at Feefo, they will probably say a bit of everything! I run the Solutions Consulting side of the business, which means I take a big interest in understanding what problems businesses face and how I can build a solution using our products and services. My role often requires me to be the on-call technical and product expert, so I’m usually travelling around the country, supporting the Sales, Partner and Customer Success teams. If I’m not out gathering market data and spreading the word about Feefo, then you’ll find me with my headphones on managing tenders, technical documentation and playing with the platform.
What’s the best customer experience you’ve ever received?
I was playing a casual indie game a few years ago and realised the developers had some translation issues so I wrote them a log of suggestions and edits to help them. They were really grateful so refunded back my money and put me in the end credits of their game!
What do you do when you’re not in the office?
Most of the time I’m playing strategic boardgames (the kind where you work together to achieve a common goal/tackle a problem) or going on long walks in the country. I’m also a trustee of a local social enterprise where we provide activities like sports and dance to underprivileged kids, which is a great thing to be involved in. One thing I’m very passionate about is helping local start-ups and talking through their plans/potential as it’s such a fun and exciting time for entrepreneurs.
What’s the best thing about working at Feefo?
I’m really lucky as I have been given the opportunity to create my own role here. I started in Sales, then moved into the Product team and finally the Implementation team, where I have my own niche in the business that I have complete autonomy over. If you like variety, learning new things constantly and having to switch from one thing to another on a daily basis, then Feefo is a great place to be.