Online ordering quick and easy, email confirmation and delivery info very helpful. Any queries dealt with quickly and efficiently through customer services
Craig Eyre
YPO
9 years ago
Thank you for your review.
I am pleased to hear you think our ordering service is quick and easy and that you find our customer service team efficient.
Thank you for your review, it's great to hear you are happy with the service you have been receiving
Many Thanks
Tracey
E.Comms Team
Product reviews
Tracey Eyre
YPO
9 years ago
Thank you for your feedback with regards to the pens. I have passed your comments onto our Quality Assurance Team who will look further into this for you.
Many Thanks
Tracey
E.Comms Team
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MW
Mark at work
suffolk
9 years ago
Date of purchase: 05/02/2016
What Mark at work said about YPO:
easy to order and at a good price
Craig Eyre
YPO
9 years ago
Thank you for your review,
I am happy to hear that you find it easy to order through YPO and that you are happy with our products.
Easy to use website and ordering process.
Some products could be displayed with more precise pictures to capture what the product is 100%
Delivery times could be a shorter time, as sometimes it can...
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Craig Eyre
YPO
9 years ago
Thank you for your feedback,
I have passed your comments to our Marketing Team who will look into the image precision on the website and in the catalogues.
Regarding delivery, we do offer a 48 hour and next day delivery service provided that the item is in stock.
In relation to items out of stock we are currently looking to upgrade our systems to advise you of this information.
Good value for money. Sometimes they miss delivery instructions. Could do with maybe combining orders for one big delivery. Sometimes we get a delivery 2 days running.customer service team are super...
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Craig Eyre
YPO
9 years ago
Thank you for your review,
I have put a message on your account to ensure that delivery instructions are added on future orders.
If you would like us to look further into the combining of your orders please get in touch with us at contactus@ypo.co.uk.
I am glad to hear you find our customer service team helpful and cheerful.
Many Thanks
Craig
E-Comms Team
Product reviews
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Trusted Customer
9 years ago
Date of purchase: 05/03/2016
Good
Craig Eyre
YPO
9 years ago
Thank you for your review,
I am happy to hear that you feel the service at YPO is good
Many Thanks
Craig
E-Comms Team
Product reviews
0
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Trusted Customer
9 years ago
Date of purchase: 05/19/2016
Very efficient service.
Tracey Eyre
YPO
9 years ago
Thank you for your review, we are pleased that you are happy with the service that you have received.
With regards to the feedback on the pupil place value arrows, I have passed this onto the Quality Assurance Team who will look into this for you.
Labels were excellent value but would have liked to be able to select colour of diaries as did not really like the colours we were sent
Craig Eyre
YPO
9 years ago
Thank you for your feedback.
I am sorry to hear you don't like our website. If there is anything in particular you would like us to address please do not hesitate to email us at contactus@ypo.co.uk and we will happily look into this for you
Many Thanks
Craig
E-Comms Team
Product reviews
Craig Eyre
YPO
9 years ago
Thank you for your feedback.
Unfortunately there are only the A5 week to view diaries that you are able to specify what colour you require as each colour has a separate item number.
I have forwarded your comments to our Quality Assurance team who will look into this for you
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.