I did not specify next day delivery and so had to wait about 10 days. Why do they not make all their deliveries in 2-3 days if not next day? It is the only fault I have with them and it has been so...
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Tracey Eyre
YPO
10 years ago
Thank you for your feedback.
I have looked into the order reference that you have quoted and we received this web order on 06/05/16 and it was then delivered 09/05/16. Our standard delivery time is 3-5 working days, we do also do an urgent 48 hour or Next Day delivery service on request. We do not charge a delivery fee on general stock items which is why the standard delivery is 3-5 days.
Many Thanks
Tracey
E.Comms Team
TC
Trusted Customer
10 years ago
Sorry hadn't realised it referred to a May order. My feedback was regarding an order on 3rd June which was not delivered until 13th June.
Tracey Eyre
YPO
10 years ago
Hi
I have emailed you separately regarding this issue, if you would like further assistance please do not hesitate to contact me.
Many Thanks
Tracey
E.Comms Team
Product reviews
Date of purchase: 05/06/2016
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Trusted Customer
10 years ago
good service with quick turnaround
Craig Eyre
YPO
10 years ago
Thank you for your review,
We are happy to see that you think we provide good service and we deliver our items quickly.
Orders could be delivered sooner - should be next day delivery instead of having to wait a week. The length of time between order and delivery is too long. May go to a different, quicker supplier of...
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Craig Eyre
YPO
10 years ago
Thank you for your feedback,
As standard the timescale for delivery is 3-5 working days. We do offer a free next day delivery service. All you need to do is specify this on the order and ensure it is sent to us before 14:00 as this is our cut off point. If the order is received after this time delivery will be within 48 hours.
I have had a look at your order and can see that we received it through the YPO website on 02/06/16 and it was delivered and signed for on 09/06/16 which is the 5th working day.
Kind regards
Craig
E-Comms Team
Product reviews
Craig Eyre
YPO
10 years ago
Thank you for your feedback,
As standard the timescale for delivery is 3-5 working days. We do offer a free next day delivery service. All you need to do is specify this on the order and ensure it is sent to us before 14:00 as this is our cut off point. If the order is received after this time delivery will be within 48 hours.
I have had a look at your order and can see that we received it through the YPO website on 02/06/16 and it was delivered and signed for on 09/06/16 which is the 5th working day.
Took a while to receive the order. But all was good when it arrived.
Craig Eyre
YPO
10 years ago
Thank you for your review.
Orders placed through YPO should be delivered within 3-5 working days. If the order is required urgently we do offer a next day delivery service (as long as the order is received before 14:00)
Kind regards
Craig
E-Comms Team
Product reviews
Craig Eyre
YPO
10 years ago
Thank you for your feedback.
I have passed this information on to our procurement team to look into. if you have any further issues please get in touch with us via the telephone or contactus@ypo.co.uk and we will resolve this for you.
Very good, reliable and quick for regular orders but there is some confusion between ypo and the deliverer if you want something delivered out of school term time
If you need to phone up staff are...
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Craig Eyre
YPO
10 years ago
Thank you for your review,
I am pleased to see that you find our delivery of stock orders reliable and quick.
Our external suppliers will assume you are open unless they are notified otherwise. Where possible we do pass on holiday delivery information. if you ever have any specific needs regarding deliver please get in touch with us either via telephone or through our email address contactus@ypo.co.uk.
Kind regards
Craig
E-Comms Team
Product reviews
Date of purchase: 05/11/2016
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Trusted Customer
10 years ago
Prompt and efficient
Craig Eyre
YPO
10 years ago
Thank you for review,
We are am happy to see that you find our delivery prompt and efficient.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.