Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear of your disappointment, having checked our communication to you we responded on two separate messages regarding this situation. However, the last response to you was delayed due to it being our busy period, we apologise for this.
I see it transpired that an order you felt had not gone through on our website had, which we explained to you on the 5th February.
I hope this helps.
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®
